Work Order

(GSTIN No. of NICSI: 07AAACN2185J1ZE)

Work Order No:- M2206364 Date 09-FEB-2023
Project No:- C220743GNND PI Number:
Project Name:- NDEAR
Name: ECHT Tech Consultancy Services Private Limited
Address: Flemingo Collection, FF-02,B-46,Sector-63 Noida,Gautam Buddha Nagar,Uttar Pradesh-201301
Uttar Pradesh- 201301
Issued to: Contact Person: Akansha Chauhan
Phone No.: 9953551266
Email ID: akansha.chauhan@echttech.com

Subject: Work-Order for providing for Systems Study, Design, Development, Implementation, Maintenance of Web Portals, Web Enabled Applications and Websites as mentioned
above.

Sir,
In reference to your Empanelment No:10(19)/2018-NICSI-ECHT-Rev1 Valid Till: 12/04/2023 with NICSI, Issued with the approval of the Competent Authority, I have been
directed to place an order for Systems Study, Design, Development, Implementation, Maintenance of Web Portals, Web Enabled Applications and Websites as per the details and
Terms and Conditions given below:-
S. HSN/ Description No of Required Unit Rate per Date of Total CGST SGST IGST
No SAC Person Period Month Deployment Amount (%) (%) (%)
Code s (No. of Months/ (excluding (From/To) (AxBxC) /Amount /Amount /Amount
Require days) Taxes)
d
(A) (B) (C) (D) (E) (F) (G) (H)
1 998314 Developers 3-5 years Experience 2 Three Month(s) 30,240.00 01/01/2023 To 1,81,440.00 0.00% 0.00% 18.00%
(Startup) 31/03/2023 0.00 0.00 32,659.2
0
2 998314 Mobile Application developers 5 + 1 Three Month(s) 35,640.00 01/01/2023 To 1,06,920.00 0.00% 0.00% 18.00%
years Experience (Startup) 31/03/2023 0.00 0.00 19,245.6
0
Total Amount in Rs. 2,88,360 0.00 0.00 51,904.8
0
Grand Total (in Rs.):- 3,40,265
A. User Detail
1. The services of Manpower are to be provided at the office of
Department of School Education & Literacy,
Department of School Education & Literacy,Delhi, Room No. 336C, NIC Cell, Shastri Bhawan,
New Delhi-,Delhi

2. The Contact person is Mr/Ms. Saba Akhtar (Contact Nos: 011-23381570, 9968314714 and email-id:saba@nic.in, kumar.aswani@nic.in ).
(B) Invoicing, Payment and Schedule:
1. Award of Work
i. On receipt of request from a User department, NICSI would inform the User Department/ Agency/ Institution about the Empanelled agencies and the GFR
compliant procedure followed in the empanelment.
ii. In case the User Department clearly and specifically states in writing the name of a particular agency, NICSI may assign the work
to that agency. In such cases, the responsibility for adhering to relevant financial/procurement rules would be that of the Department concerned.
iii. In case the User Department does not indicate any particular agency, the work would be awarded based on the recommendations of a Committee to be set up
by the client department. The committee would be headed by a Chairperson to be nominated by and belonging to the user Department and would include a
representative of NIC/NICSI.
iv. The Terms of Reference/ Scope of Work will be shared among the all Empanelled agencies and they would be invited by the Committee to make presentations
and submission of technical proposal and financial effort estimate in a separate sealed envelope regarding the project under consideration. The presentations may
be evaluated objectively, based on which the most suitable agency may be assigned the work by NICSI, on the recommendation of the above Committee. There
should be full participation and involvement of the User Department in the process of selection of agency. For assignment of work to empanelled agencies, the
above mentioned Standard Operating Procedure (SOP) is followed Or implementation of new guidelines from time to time
v. The proposal of the selected agency along with necessary supporting document/minutes of meeting are then forwarded to NICSI by the user department for
issuance of Proforma Invoice (PI).
vi. Once the requisite funds are transferred to NICSI against issued PI, the Work Order will be placed on the selected agency as per the terms and conditions of the
empanelment and scope of work.

2. Penalty Calculation Process

 Project No.: C220743GNND PO No.: M2206364

i. Any unjustified and unacceptable delay resulting from reasons attributable to the empanelled agency beyond the delivery / installation (where applicable)
schedule as per purchase/ Work order will render the agency liable for liquidated damages at the rate as mentioned in the following sections.
a) The Empanelled agency shall render the services strictly adhering to the Important Dates by NICSI/NIC in the Work order. Any delay, not condoned by NICSI, on
the part of agency in the performance of its obligations shall attract penalty. The penalty shall be charged at the rate of 0.5% of the delayed milestone (or item in
default, as applicable) per week of delay or per instance of default (in case of translation services) subject to a maximum of 10% of the work order value. In case of
translation services, error percentage greater than 5%, shall attract Penalty at the above mentioned rate. Post that NICSI will have the option of getting the work
done through alternate sources at the cost and risk of the defaulting agency, which will be realized from pending payments of the Empanelled agency, or from the
security deposit, or from the Performance Bank Guarantee or by raising claims.
b) The Empanelled agency shall not refuse to accept NICSI/NIC work order under any pretext. The work order can be collected from NICSI/NIC office or if
convenient to the agency, it can be mailed to them. The selected agency shall start the work within 15 working days of the date of the work order. For
bigger projects, timelines will be mutually agreed between user department and the selected agency.
c) For three successive recurrences of default related to non-execution of work orders for reasons attributable to the agency, NICSI would be free to forfeit the
defaulting agency's Performance Bank Guarantees received against the affected work orders and/or termination of the Contract provided agency fails to remedy
such default in spite of 30 days written notice from NICSI to cure such default.
d) If at any time during performance of the work order, the agency encounter conditions impeding timely performance of the ordered services, the agency shall
promptly notify NICSI in writing of the fact of the delay, its likely duration and its cause(s).

3. Security Deposit
i. The agency shall be required to give Security Deposit for the equivalent amount of EMD. However Security Deposit in the form of Bank Guarantee (BG) for
MSME will be as per their tier and Rs. 3,00,000 (Three Lakhs only) for Start-ups. Security Deposit will be in the form of Bank Guarantee (BG) of any Nationalized /
Scheduled / Centralized Bank drawn in the name of National Informatics Centre Services Inc. (NICSI), New Delhi.
ii. NICSI will have the right to forfeit the security deposit if the empanelled agency.
a) Fails to meet the terms and conditions of the tender/ empanelment or perform any other obligation under the contract
b) Fails to execute the work orders issued by NICSI
Apart from this NICSI also reserves the right to cancel the empanelment of the selected agency in case of repeated default.
iii. Empanelled agency shall be required to submit Security Deposit within 30 days of issuance of Empanelment letter by NICSI.
iv. The Security Deposit should remain valid for an additional period of 90 (ninety) days beyond the period of Empanelment (i.e. 2 years and 90 days).
a) In the event wherein the Empanelment is extended by NICSI beyond 2 years, the selected agency shall ensure submission of a fresh Security Deposit within 30
days of issuance of letter for extension of Empanelment by NICSI.
b) The Validity of this Security Deposit shall be for an additional period of 90 (ninety) days beyond the period of extension of Empanelment.
v. Security deposit has to be made in form of Bank Guarantee equal to the EMD amount.
a. Validity-- Valid for the period of empanelment / extended empanelment plus (+) 90 days. The BG will be released (without any accrued interest) after the
empanelment or execution of all pending POs whichever is later.
b. Instrument-- One single deposit in the form of Bank Guarantee.
c. Amount-- Equal to EMD amount.

4. Performance Bank Gaurantee

i. Once empanelled, the selected agency to whom the Purchase Order (PO) / Work Order (WO) is issued shall be required to give Performance Bank Guarantee
(PBG) for the amount 3% of the PO/work order value. PBG will be in the form of Bank Guarantee (BG) of any Nationalized / Scheduled / Centralized Bank drawn in
the name of National Informatics Centre Services Inc. (NICSI), New Delhi.
ii. NICSI will have the right to forfeit the PBG along with the Security Deposit without assigning any reasons if the selected agency defaults or deemed to have
defaulted or in the case of non-acceptance of the purchase orders and thereafter the empanelment will be cancelled.
iii. Empanelled agency shall be required to give PBG as per the following timelines (For work related to Manpower mode and Project Mode).
a) For projects duration between 0-6 months, PBG should be submitted within 15 days of issuance of PO by NICSI,
b) For projects duration greater than 6 months, PBG should be submitted within 30 days of issuance of PO by NICSI.
iv.In the event of default in submission of PBG within the stipulated time, the agency shall be liable for a penalty amounting to 0.1% (Zero Point One Percent) of
the PO value per day delay. Maximum Capping will be 10% of PO value.
v. The PBG should remain valid for an additional period of 90 (ninety) days beyond the timelines mentioned in the PO.
? For example, if the timelines mentioned to complete a deliverable in the PO is for 3 months, the PBG shall be valid till 3 months + 90 days from the date of project
initiation.
vi. In the event wherein a PO is released by NICSI for project renewal or a fresh PO is released, the agency shall ensure extension / submission of PBG with 15
days of issuance of the PO.
vii. PBG has to be made in form of Bank Guarantee equal to 3% of PO value.
viii. PBG has to be made in form of Bank Guarantee equal to 3% of PO value.
a. Validity-- Valid for the period of PO / extended PO plus (+) 90 days. The PBG will be released (without any accrued interest) after the completion of all tasks
(deliverables) as assigned in the PO..
b. Instrument-- One single deposit in the form of Bank Guarantee.
c. Amount-- Equal to 3% of PO value

5. Payment Process
i. Payment will be made in Indian Rupees only.
ii. For assignments of spanning less than 3 months, 80% payment shall be made after project completion certificate issued by user department and submission of
security certificate (by CERT IN empanelled agency) whereas rest 20% payment shall be made post submission of GIGW Version 2 Compliance certificate issued
by STQC. For projects where GIGW Version 2 compliance certificate is not required as per the scope of work, 100% payment shall be released upon submission of
project completion certificate and security certificate.
iii. For assignments of spanning longer duration than 3 months, payment shall be made based on submission of completion certificate issued by the User
Department or NIC (representing the user department) as per Milestones defined or as defined in the scope of work circulated by the user department to the
empanelled agencies
iv. Payment shall be based upon completion of work as per Positions defined in Non-Technical Resources. The rates for translation services rendered (i.e. As per
requirements defined in Non-Technical Resources) and all payments shall be made according to the Milestones as specified in empanelment. Note: Security audit
by Cert-IN and website quality certification wherever applicable, will be done by empanelled agency..
v. Payment for AMC Services: Payment shall be made on quarterly basis.
vi. Payments shall be subject to deductions of any amount for which the agency is liable as per the penalty clause. Further, all payments shall be made subjects to
deduction of TDS (Tax deduction at Source) as per the income- Tax Act, 1961 and any other taxes.
vii. Pre-receipted bills shall be submitted in triplicate in the name of National Informatics Centre Services Inc, Hall No. 2and3, 6th Floor, NBCC Tower, 15 Bhikaji
Cama Place, New Delhi New Delhi ? 110066.
viii. Payment will be made within 30 days on receipt of bills with complete document, subject to availability /receipt of fund from User Department.
ix. Payments for work orders issued for engaging manpower on a man-month basis shall be made at the end of the month.
x. The 100% payment, after deduction of penalties if any, would be processed against Proof of completion from the project head and Submission of Security Audit
Clearance Certificate from CERT-In Empanelled agency as applicable.

6. General Terms and Conditions

i. As a matter of policy and practice and on the basis of Notification published in Gazette of India dated 14th March, 1998, it is clarified that services and supplies of
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 Project No.: C220743GNND PO No.: M2206364

the agency selected can be availed by both National Informatics Center [NIC] and National Informatics Center Services Incorporated [NICSI], as the case may be
depending on the project, and the selected agency shall be obliged to render services / supplies to both or any of these organizations as per the indent placed by
the respective organization. In other words, the selection procedure adopted in this empanelment/ tender remains applicable for NIC as well, and in the event of
rendering services / supplies to NIC, the selected agency shall discharge all its obligations under this empanelment/ tender vis-à-vis NIC.
ii. Any default or breach in discharging obligations by the selected agency while rendering services / supplies to NICSI, shall invite all or any actions / sanctions, as
the case may be, such as forfeiture of EMD, security deposit stipulated in this document. The decision of NICSI/NIC arrived at as above will be final.
iii. All terms and conditions governing prices and supply given in this empanelment, as applicable to NICSI, will be made equally applicable to NIC.
iv. In case the Empanelled agency is found in-breach of any condition(s) of empanelment/ tender or supply order, at any stage during the course of project
deployment period, the legal action as per rules/laws will be taken.
v. Operational expenses like travel/ boarding / lodging /etc., Daily commuting of resources to user department's office shall be taken care of by the agency.
However for cases where resources are required to travel for project (outside the city), pre-approved by the user department/NIC, then that cost shall be borne by
the user department on actual and shall be paid either directly by the user department or by NICSI upon validation of original bills by the User Department/NIC.
However, no expenses are admissible on account of relocation of agency resources on projects anywhere in India.

7. Manpower/ Resources related terms and conditions

i. The manpower provided by the agency shall work as per user departments work schedule.
ii. Deployed manpower will be eligible for 1 day casual leave per month. Any absence thereafter will be mentioned in the MPR and the same shall be deducted from
the monthly bill of the agency.
iii. Neither the agency nor its personnel /workmen can be treated as employees of NICSI for any purposes. They are not entitled for any claim, right, preference,
etc. over any job/regular employment of NICSI. The agency or its workmen shall not at any point of time have any claim whatsoever against NICSI/NIC. The
Agency should submit undertaking received from the respective deployed manpower in NICSI / User Department regarding the same.
iv. If the User Department / NICSI so recommends, a deployed resource must be replaced by the agency within a period of 10 working days.
v. It is expressly understood and agreed to between the parties to this agreement that the manpower deployed by the agency shall be the employees of the agency
for all intents and purposes and in no case there shall be a relationship of employer and employee between the NICSI/NIC/user department and the said
manpower. The Agency should submit undertaking received from the respective deployed manpower in NICSI / User Department regarding the same along with
appointment letter issued to those manpower/s.
vi. The manpower employed by the agency shall have no right, whatsoever, for any appointment in the NICSI/NIC/user department in temporarily /ad-hoc/daily
wages/regular capacity on the basis of their work in the NICSI/NIC/user department.
vii. In case any employee of the agency so deployed enters in dispute of any nature whatsoever, it will be sole responsibility of the agency to contest the same at
appropriate forum(s).
viii. It is the responsibility of agency to undertake all required verification of the resources considering both this empanelment and project specific requirement(s)
prior to deployment.

8. Empanelment Conditions
i. The selection procedure for issuance of Work Order / Purchase Order will be at the sole discretion of NICSI/User Department. The Agency will provide services
as per NICSI/User Departments' requirements.
ii. STQC, CERT-IN Audit and SSL Certificate: Selected agency shall ensure that Websites /Web Portal(s) comply with the Guidelines for Indian Government
Websites (GIGW Version 2) wherever applicable and that the website(s) /web portal(s)/ application(s) (Web and Mobile) are security audited by a CERT-IN
Empanelled agency.The certificates for both of the above have to be provided to user department with intimation to NICSI. The cost for obtaining the required
certificates shall be indicated by the agency separately in its proposal submitted to user department during execution of this empanelment.
iii. AMC: Empanelled agency, would be required to provide free off-site support for a period of one year post the implementation limited to Bug Fixes and / or
Website Maintenance to ensure the portal / application is up and running. After completion of 1 year Support period, the user department/ NICSI may opt for Annual
Maintenance Contract (AMC).
a. Annual Maintenance Contract (AMC) cost shall be excluding of the cost incurred in Feature Enhancement, Content Updation and other task(s) as proposed by
the User Department.
b. During the AMC period, the agency shall be responsible for managing all technical issues relating to operations of the website.
c. In case the User Department desires to utilize the AMC services of this empanelment for their already developed Websites, Portals, Applications, etc., the
agency shall be paid for the AMC charges as a percentage (as derived through this empanelment) of the total project cost arrived through the Purchase Order of
the already developed Websites, Portals, Applications, etc.
iv. Escalation Matrix for Problem solving: The Empanelled agency should provide an escalation matrix for problem resolution to the user by providing the Names,
Designations, Contact Number(s) and Email ID's of the persons to be contacted. The Empanelled agency should also provide website URL for such purpose.
v. Identify and execute training requirements for successful execution of project along with preparation of User Manual and documents for the project executed.
vi. The Empanelled agency should submit a detailed project plan which should contain estimated time period for completion of work in terms of milestones as per
user requirement.
vii. If during the project duration (either development/Maintenance), any change request coming from user department, which is not the part of the original work, will
be treated as separate work and the change request proposal shall be submitted by agency to user department and will be shared with NICSI for further processing
viii. Objection, if any, to the Work Order must be reported to concerned project coordinator by the agency within five (5) working days counted from the Date of
issuance of Work Order, otherwise it is assumed that the agency has accepted the Work Order in total. This is applicable in case of electronic publishing/ delivery of
Work Order also.
ix. Under this empanelment, the agency is expected to proactively engage with NIC and Government Departments to obtain and execute projects through NICSI.
NICSI will review the progress every 6 months and may decide to drop the empanelment of the agency who is observed to be dormant on this subject.
x. If the agency for reasons attributable to it is not able to execute the Project/assignment as per the terms and conditions of the work order, applicable penalty
clause shall be invoke and NICSI may forfeit Security Deposit/Performance Bank Guarantee in full. Besides this NICSI reserves the right to take any legal action
against the agency.
xi. The envisaged application should have applicable industry standard interface and capabilities (standards like ISO, XML, web services, etc.).
xii. Empanelled agency must honor all empanelment/ tender conditions and adherence to all aspect of fair trade practices in executing the purchase orders placed
by NICSI on behalf of its clients. Failing this, NICSI may forfeit their EMD and stop further participation of such agency(ies) for three years in NICSI tendering
process.
xiii. In the event, an Empanelled Company or the concerned division of the Company is taken over /bought over by another company, all the obligations and
execution responsibilities under the agreement with NICSI, should be passed on for compliance by the new company in the negotiation for their transfer.
xiv. The agency should not assign or sublet the empanelment or any part of it to any other agency. Any such attempt shall result in termination of empanelment and
forfeiture of the security deposit, revocation of bank guarantees.
xv. NICSI may, at any time, terminate the empanelment by giving written notice to the Empanelled agency without any compensation, if the Empanelled agency
becomes bankrupt or otherwise insolvent, provided that such termination will not prejudice or affect any right of action or remedy which has accrued or will accrue
thereafter to NICSI.
xvi. This empanelment can be used by both NICSI and NIC.
In addition to above, all the other clauses which are not mentioned in this Purchase-order but are a part of the concerned Tender No.NICSI/Website
Development/2019/05 and the Empanelment No.10(19)/2018-NICSI-ECHT-Rev1 Valid Till: 12/04/2023 shall be ipso-facto applicable.
In case any query or clarification is required relating to this Work-order, the concerned Project Manager (Gautam khanikar, General Manager) at NICSI-New Delhi
shall be contacted. The contact number is and email-id is khanikar.g@nic.in .

For National Informatics Centre Services Inc

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Project No.: C220743GNND PO No.: M2206364
Digitally signed by GAUTAM KHANIKAR

GAUTAM
DN: c=IN, o=NICSI,
2.5.4.20=56b867eb822ffe479306f50319971466f1
34985834f1acd3f3183e48056b37a2,
ou=NICSI,CID - 6832010, postalCode=110066,

KHANIKAR
st=Delhi,
serialNumber=0a8297c3ad103e144ed107e19e64
b3fff08446e586b8c6ff1664ce668109311d,
cn=GAUTAM KHANIKAR
Date: 2023.02.09 14:02:39 +05'30'

( Gautam khanikar)
General Manager &
Project Manager
Copy To:
1. HoD,GM/DGM NICSI, New Delhi.
2. Accounts Section, NICSI-New Delhi (Email: nicsi-account1@nic.in)
3. Project Manager (Gautam khanikar, General Manager), NICSI-New Delhi (Email: khanikar.g@nic.in )
4. Concerned NICSI State Coordinator.
5. PO Section NICSI-New Delhi (Email:pa-ponicsi@nic.in)
6. Guard File.

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