Professional Documents
Culture Documents
It is important to spend sufficient time to make sure the students understand the components of
the business model, in particular, the customer definition and the benefit to the customer. The
easiest way to help the students understand the customer is to tell them that the customer is “the
one who pays you.” That way they can better differentiate between a customer and an end-user.
For example, a concept that involves manufacturing a product and selling it through a distributor
to a retailer means that if the entrepreneur is the manufacturer, his or her customer is the
distributor, so the benefits the entrepreneur must provide have to be benefits that the distributor
wants, such as great margins. Students will argue that their product must meet the needs of the
end-user (sometimes a consumer), and they are right—they need to consider the benefits to the
end-user and the retailer as well so that they can convince the distributor to carry their product by
proving that there is sell-through on the other end. But the primary customer they need to satisfy
is the distributor.
I have found that asking students to distill their business concept into two concise sentences that
express four elements: 1) what’s the problem and who has it; 2) how we are solving it; 3) why
you should care (is it a big market?); and 4) how we will win (what’s our sustainable competitive
advantage. Then I ask them to present the two sentences in front of the class to see whether the
Chapter 4: Developing a Business Model 17
class understands the concept completely. After a few questions like “Who is the customer?” and
“What is the benefit?” students come away with a new appreciation for how difficult it is to
develop a clear and compelling business concept.
CHAPTER OBJECTIVES
After reading this chapter, students will be able to:
Explain what a business model is and what it accomplishes.
Discuss the process for developing and testing a business model.
Explore how to innovate a business model.
CHAPTER OUTLINE
Profile 5.1 Amazon: Business Model Innovator