DISPUTE RESOLUTION AND CRISIS INCIDENT MANAGEMENT

Subject Outline

I Objectives
II Definition of Terms
Lesson 1 Conflict
1.1 What is conflict?
1.2 Conflict Theories
Assumption of Theories
Types of Conflict Theories
1.3 Types of Conflicts
1.4 Phases of Conflicts
1.5 Two Dimensions of Individual Behavior
1.6 Conflict Resolution Strategies

Lesson 2 Dispute Resolution and Crisis Management

2.1 Objectives of Dispute Resolution
2.2 Alternative Dispute Resolution (R.A. 9285)
2.3 Forms of ADR in the Philippines
2.4 Exemptions in the Application of ADR
2.5 Agencies that use ADR
2.6 Office of the ADR
2.7 Powers and Functions of the OADR
Lesson 3 Crisis Management
3.1 Crisis, Definition
Difference of Crisis vs. Emergency
3.2 General Types of Crisis
3.3 Specific Types of Crisis
3.4 Objectives of Crisis Management
3.5 Stages of Crisis Management
Phases of Crisis Management
3.6 Crisis Management Organizations/Agencies for Natural
Disasters in the Philippines

Lesson 4 Most Common Crisis Handled by PNP

4.1 Hostage Taking
a. Definitions
b. Priorities Of Hostage Situation
c. Immediate Action of a Negotiation
d. Negotiation Objectives and Tactics
e. Demand Typologies
f. 5 Categories of Hostage Taking
g. Mind Barriers in Dealing with Hostage Takers
h. Characteristics of Negotiable Incidents
i. Crisis Management Team
j. Guidelines in Handling Hostage Taking Incident
k. Active Listening Techniques
 l. Rules of Engagement (POP)
4.2 Public Assemblies
a. Definitions
b. Types of Public Assemblies
a. Prohibited Acts During Assemblies
b. Guidelines in the Use of Non-Lethal Weapon
4.3 Bomb Threat
a. Definitions
b. Evacuation Options
c. Upon Arrival at the Scene

III Short Quiz