Stakeholders

1. Students
 Organizational Objectives

1.1 To achieve a high level of overall student satisfaction rating at NU

Stakeholders Objectives

1.1 To achieve a high level of

1. Students overall student satisfaction
rating
 Key Result Areas
1.1.1 Percentage of student participation in the evaluation of faculty using the Online Teachers Eva
1.1.2 Percentage of student participation in the evaluation of academic and other support services
1.1.3 Level of student satisfaction in the evaluation of faculty using the Online Teachers Evaluation
1.1.4 Level of student satisfaction in the evaluation of academic and other support services
 KRAs and KPIs for Students
KPIs
KRAs
AY 2021-2022 AY 2022-2023

1.1.1 Percentage of student

participation in the evaluation of
≥ 50% per college ≥ 60% per college
faculty using the Online Teachers
Evaluation (OTE)

1.1.2 Percentage of student

participation in the evaluation of ≥ 20% per college ≥ 30% per college
academic and other support services

1.1.3 Level of student satisfaction in

the evaluation of faculty using the
Online Teachers Evaluation (OTE)
≥ 5.0 (VG) ≥ 5.0 (VG)

1.1.4 Level of student satisfaction in

the evaluation of academic and ≥ 4.0 (ME) ≥ 5.0 (EE)
other support services
KRAs and KPIs for Students

STRATEGIC ACTION PLANS

1) HR to continue evaluating faculty a week before mid-terms and a week before finals;

2) HR and Colleges to coordinate and monitor student participation in the OTE during
OTE period and ensure at least 80% participaton per class

1) SDA and QMO to monitor student participation in the Student Satisfaction Survey
during survey period and ensure at least 80% participaton per program;

2) Registrar, Colleges, and SDA to coordinate in integrating the evaluation process

during enrollment, viewing of grades, and other major academic activities

1) Colleges to regularly conduct FLEX orientations at the start of every term, either
institutional or by College;

2) HR to conduct TNA at the of end of each term using the results of the OTEs of the
previous 3 terms;

3) HR to conduct regular institutional trainings for faculty based on TNA

1) QMO to implement an institutional Service Desk starting AY 2021-2022;

2) QMO to monitor implementation and performance of various units;

3) QMO to create and submit reports;

4) Colleges and support services to utilize the Service Desk for the continuous
improvement of their respective programs and services