Course / Module Outline

MODULE/COURSE OUTLINE
Faculty Humanities
Department Library and Information Studies
Programmes Bachelor of Information & Knowledge Mg -Archives & Records Management
Bachelor of Arts - Information & Knowledge Management
Diploma Archives &Records Management –General
*Optional/Elective to other Programmes
Course/ IKM100: Introduction to Knowledge Management
Module Title
and Code
Credits 3
NCQF Level 7
Type
Semester
Prerequisites None

Contacts
Office Details:
 Block 217/11
Tel/ext: 355 2186
Emails: mogwea@ub.ac.bw (Work)
alphmog@gmail.com (Personal)
Skype: alpheus.mogwe
Mobile (Call/SMS/Whatsapp): 74627604
Online: MS Teams (Confirm addition with lecturer)
Moodle for course package
Monday/Wednesday/Friday: 1400hrs-1500hrs
Class Time &
Venue Block 245/242 Lecture
Course This course is a 3-credits course. This course is designed to equip students with the fundamentals of knowledge
Synopsis management in the knowledge-based economy. The course covers definition, origin, nature and types of knowledge;
benefits, myths and facts about knowledge management; knowledge management basic infrastructure; knowledge
management processes; and role of information technology in knowledge management. The course will also comprise of the
importance, qualities and responsibilities of a good knowledge manager; importance and design of a learning organization;
and, organizational impacts of knowledge management.
Related Exit 1. Identify, articulate, and solve complex information and knowledge problems using critical and creative thinking skills.
Level Outcome 2. Display 21st Century information and knowledge management competencies.
(s)
Related  Continuous assessment
Assessment  End of year exam
Criteria
Learning Upon completion of this course students will be able to:
Outcomes  Sketch the history of knowledge management in organizations.
  Differentiate between information and knowledge management and facts and myths about knowledge management.

 Distinguish between explicit and tacit knowledge.

 Articulate the benefits of knowledge management in a business setting;

 Identify basic infrastructure required to implement knowledge management in an organizations (knowledge

management strategy, organizational structure, effective leadership etc.);

 Design and develop different types of knowledge management processes (such as, knowledge creation, organization
and sharing) involved in managing organizational knowledge;

 Explain the relationship between knowledge management and information technology;

 Demonstrate proficiency in the use of appropriate technologies in managing and sharing knowledge internally and
externally to support their professional work to improve productivity;

 Identify and explain the qualities of a good knowledge manager in managing and leading the knowledge
management program in an organization;

 Illustrate the characteristics and importance of a learning organization in knowledge management;

 Articulate the architecture of a learning organization;

 Analyse and explain the impact of knowledge management on people, processes, products and performance of an
organization;

 Demonstrate proficiency in sustainable management of information and knowledge for development.

 Apply analytical and critical skills to draw appropriate inferences and conclusions in a given situations.

Lecturer Alpheus Mogwe

Learning Specific Learning Outcome Topics and sub topics

Outcome
LO 1  Sketch the history of knowledge management Topic (1): Introduction to
Concept of Knowledge
 Articulate the related concepts of knowledge management Management
 History of
 Make a distinction between information and knowledge management and related facts Knowledge
and myths management
 Concept of
 Explain the importance of knowledge management in a business setting
knowledge
 Progression from
data to knowledge
 Definitions of
knowledge
management
 Types of
knowledge
 Common types of
organisational
knowledge
 Difference
between
information and
knowledge

Topic (2): Importance of

knowledge management
(KM)
 Why do we need
to manage
knowledge?
 Benefits of
knowledge
management
 Myths about
knowledge
management
  Facts about
knowledge
management
 Knowledge
management for a
graduate student

LO 2 • Explain the basic infrastructure for a successful execution of knowledge Topic (3): Knowledge
Management Basic
management in an organizational setting
Infrastructure
• Re-engineer information and knowledge management process, products, and  Knowledge
Management
services
strategy
 Organization
culture,
 Organization
structure
 Information
technology
 People/Human
 Good leadership
 Knowledge
managers & core
team
 Mechanism to
measure the
outcomes of KM,
etc.

LO 3 • Design and develop different knowledge management processes Topic (4): Knowledge
Management Processes
 Knowledge
planning
 Knowledge
identification/creati
 on
 Knowledge
storage/organizatio
n
 Knowledge sharing
 Knowledge
utilization
 Knowledge
maintenance &
disposition etc.

LO 4 • Explain the role of information technology in knowledge management in managing the Topic (5): Knowledge
Management (KM) &
whole life-cycle of knowledge management
Information Technology
• Exhibit expertise in the use of appropriate technologies in knowledge management and (IT)
 Role of IT in KM
knowledge sharing
 IT and KM Life-
cycle
 Technologies to
manage
knowledge

LO 5 • Identify and explain the qualities and responsibilities and of a good knowledge manager Topic (6): Knowledge
Manager
in managing and leading the knowledge management program in an organization;
 Who is a
knowledge
manager?
 Responsibilities of
a knowledge
manager
 Qualities of a good
knowledge
manager
 What makes a
 knowledge
manager effective
 Habits of Highly
effective
knowledge leaders

LO 6  Explain the characteristics and significance of a learning organization in knowledge Topic (7): Learning
organizations
management  Definition &
 Articulate the architecture of a learning organization Characteristics of a
Learning
Organization
 Knowledge
Management & a
Learning
Organization
 How to create a
Learning
Organization?
 Role of leadership
in learning
organizations

LO 7  Explain the impact of knowledge management on people, processes, products and Topic (8): Organizational
performance of an organization Impacts of Knowledge
Management
 Demonstrate proficiency in sustainable management of information and knowledge for  Impact on people
development  Impact on
processes
 Apply analytical and critical skills to draw appropriate inferences and conclusions in a  Impact on products
given situations.  Impact on
organizational
performance
Teaching and Learning strategies Assessment strategies
and activities
1. Lectures 1. Class presentations
2. Tutorials 2. Tests
3. Exams
3. Assigned readings
4. Case-studies
5. Moodle
6. Microsoft Teams
7. Group Work
8. Class discussions

Mode of Assessment: The course will be evaluated through Continuous Assessment (CA) only.

 Test 1 (14/09/2022) 20%

 Test 2 (05/10/2022) 20%
 Final Examination – (Examination Weeks) 60%

Required Prescribed Text books

Resources
 Becerra-Fernandez, I. (2007). Knowledge Management: An evolutionary view. Armonk, N.Y.: M.E. Sharpe, Inc.

Recommended Reading List

Botha et al. (2008): The book is in two parts. The first presents a very concise and in-depth overview of knowledge management (KM),
organizational learning, organizational memory, organizational culture, and so on. The second part offers one of the most in-depth looks
at knowledge management systems that I have ever seen in a KM book.
Liebowitz (2009): A short book focused on knowledge retention. It offers many interesting case studies, taking a more practical oriented
approach than other texts.

 Al Ahbabi, S., Singh, S., Balasubramanian, S. and Gaur, S. (2019). Employee perception of impact of knowledge
management processes on public sector performance, Journal of Knowledge Management, Vol. 23 No. 2, pp. 351-373.
Available at: https://doi.org/10.1108/JKM-08-2017-0348
 David Skyrme (2008). KM Basics. Available at: http://www.skyrme.com/resource/kmbasics.htm
 UKEssays. (November 2018). Learning Organisations. Retrieved from
https://www.ukessays.com/essays/management/learning-organization-knowledge.php?vref=1
 Hubert, Cindy & Trees, Lauren (2018). Introduction to Knowledge Management: KM Essentials. YouTube. Available at:
https://www.youtube.com/watch?v=sVtMC3GkMr0
 Igbinovia, Magnus O. & Ikenwe, Iguehi J. (2018). Knowledge management: processes and systems. Available at:
https://www.researchgate.net/publication/323323869_Knowledge_management_processes_and_systems
 Jain, Priti (2013). Knowledge management in academic libraries and information centres: A case of University libraries.
Journal of Information and Knowledge Management (JIKM), Vol. 12, No. 4. Available at:
http://www.worldscientific.com/doi/abs/10.1142/S0219649213500342
 Koenig, Michael E. D. (2018). What is KM? Knowledge Management Explained. Available at:
https://www.kmworld.com/About/What_is_Knowledge_Management
 Sefollahi, N. (2018). The Importance of ICT on Knowledge Management in Organizations. Available at:
https://www.ajol.info/index.php/jfas/article/view/172203/161602
 Senge, Peter (2015). How do you define a learning organization? YouTube. Available at:
https://www.youtube.com/watch?v=vc2ruCErTok
 SABIO (2018). The role of the company knowledge manager. https://www.getsabio.com/role-company-knowledge-
 manager/
 Skyrme, D.J. (2001). From Information Management to Knowledge Management: Are You Prepared? Available at:
http://www.skyrme.com/pubs/on97full.htm
 Yadav, S. & Agarwal, V. (2016). Benefits and Barriers of Learning Organization and its five Discipline. Available at:
http://www.iosrjournals.org/iosr-jbm/papers/Vol18-issue12/Version-1/D1812011824.pdf
Resources/Equipment

 Lecturer
 Computers/Laptops
 Class-rooms
 Computer labs
 Internet connectivity

NOTE: This course outline is not a contract. The instructor reserves the right to alter the course requirements and/or assignments based on
new materials, class discussions, or other legitimate pedagogical objectives.