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Date
Mr Trevor Small 11 May 2021
12 Pippenhall
Southend Crescent Your account number
LONDON 9000 4890 7202
SE9 2SH

Please pay your missed instalments

Property address: 12 Pippenhall, Southend Crescent, LONDON, SE9 2SH
Following our recent letter, we haven't heard back from you about the missed payment of £31.88 on your
payment plan. Please pay this now to keep your plan on track.
If you've already paid in the last seven days, you don't need to do anything else.
What to do next
To pay, head to thameswater.co.uk/pay or refer to the 'ways to pay' section on the back of this letter.
Why not set up a Direct Debit? It's an easy, hassle-free way to pay your bill automatically in
manageable instalments. Just visit thameswater.co.uk/dd
If we don't hear from you, we may need to cancel your payment plan. This could mean you'll owe us
your full bill balance of £187.58.
We're here to help
If you're struggling to pay, we can offer support in lots of different ways, so please don't worry. For
more information, turn over or visit thameswater.co.uk/helppaying
If you're not sure what to do next, please give us a call on 0800 009 3651.

JLm5bJy4pvcKffIgKNdzvcGxbiWC7F
9826 9274 0290 0048 9072 02 3

9000489072028 31.88

12 Pippenhall
Southend Crescent
LONDON
SE9 2SH

9000489072028 V4322572753 000031887 74 X

 IR02

We're here
Ways to pay to help you

Sign up for one of our

Take control of your support schemes
payments with Direct If you're on a low income
or have a water-dependent
Debit, or pay instantly medical condition, you may be
by debit or credit card. eligible for one of our financial
support schemes, WaterSure or
We accept Visa and Mastercard. WaterHelp.
Log in at thameswater.co.uk/pay or call thameswater.co.uk/helptopay
0800 980 8800
Pay straight from your
benefits
In partnership with the
Alternatively, use any of the following options, Department for Work and
Pensions, we've created our Water
which take up to five days to clear: Direct scheme to support you if
you're struggling to pay your bills.
thameswater.co.uk/waterdirect
Pay with online banking Pay with a PayPoint card
Bank account no.: 00286125 Pay in full or in instalments Get free debt advice
Sort-code: 57-27-53 at your local shop - apply at Contact a non-profit organisation
Reference: your Thames Water thameswater.co.uk/ such as National Debtline
account no. 9000 4890 7202 myaccount (0800 808 4000), StepChange
(0800 138 1111) or Citizens
Pay by cash Fill in our GIRO slip Advice (citizensadvice.org.uk).
Pop to the post office with Fill in the GIRO slip on the
your bill, pay the processing front of this letter and take it
fee and ask for a receipt to a bank that accepts them
For services including
large print, braille
Write a cheque and interpreters visit
Payable to: Thames Water Utilities Ltd thameswater.co.uk/
Send it to: Thames Water, PO Box 234, Swindon, SN38 3TW extracare or call
Write your Thames Water account number on the back. Please don't
0800 009 3652.
post-date your cheque.
Protecting your privacy
To help maintain up-to-date records and
manage our debt collection process, we share
information with and receive information from
credit reference agencies. To find out more
about how we use, store and protect your data
as well as how you can request access to it,
please visit thameswater.co.uk/yourdata

To update your details, visit

thameswater.co.uk/update

Thames Water Utilities Limited, a company registered in

England and Wales with company number 02366661.
Registered office address: Clearwater Court, Vastern
Road, Reading RG1 8DB. VAT registration number: GB
537-4569-15.