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Date
06 August 2021
Your new account number
Mr Lewis Walker 9000 3064 8388
19 South Bolton Gardens
LONDON as we've upgraded our systems
SW5 0DH to improve our service to you

Your new bill.

Account balance (in credit) £542.09
Question about your bill?
No action is needed, this bill is for information. thameswater.co.uk/bill

For the supply of water and wastewater services to: Moving home?
8 South Bolton Gardens, LONDON, SW5 0DH from thameswater.co.uk/myaccount
29 May 2021 to 05 August 2021.
Struggling to pay?
Your Direct Debit details thameswater.co.uk/helptopay

Account no: XXXX0615 Sort code: XX-XX-02

Your Direct Debit customer reference 5124915434
Payments made
05 Aug 2021 - £88.00
If your bank details have changed or you wish to change your Direct Debit details
visit thameswater.co.uk/myaccount
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Your charges explained. Go paperless and

manage your bills
As you have a water meter, we base your bill on the exact amount of water and
wastewater you use. We always measure this in cubic metres (m³). One cubic
online
metre is the same as 1,000 litres – the equivalent of filling 12 baths or taking 20 • Submit a meter reading
showers. We also add a fixed charge to cover the cost of maintaining our network, • Check your balance
treating water, producing bills and answering enquiries. Find out more at • Make payments
thameswater.co.uk/bill
thameswater.co.uk/myaccount
How much water you used
at 19 South Bolton Gardens, LONDON, SW5 0DH
Is your most recent meter
Meter No: 92A044053
reading an estimate?
Your total water use This means we haven't been able
to read your meter. To get a more
Type of reading Reading
accurate bill submit a meter
New reading on 05 May 2021 Estimated 3933 reading in your online account to
view your updated balance.
Previous reading on 28 January 2021 Actual 3881
thameswater.co.uk/myaccount
Total water use 52m3
Can I claim money back?
If rainwater from your property
How much you owe drains into a stream, river or
soakaway instead of into a sewer,
Period 1: For your water and wastewater on a metered tariff between 29 January you may be able to get £7.04 back.
2021 and 31 March 2021 (62 days) Apply for a surface water drainage
rebate at thameswater.co.uk/bill
Water
Water used 33.2790 m³ at 138.18p per m³ = £45.98 Contacting us
Fixed charge + £3.27 thameswater.co.uk/contactus
• Your account and bill:
Total £49.25 0800 980 8800
Mon-Fri 8am-8pm, Sat 8am-6pm
Wastewater • Water and wastewater services:
Used water disposal 33.2790m³ at 89.63p per m³ = £29.83 0800 316 9800
Lines open 24/7
Fixed charge + £10.80
• If your hearing or speech is
Total £40.63 impaired, please contact us using
Relay UK
Period 2: For your water and wastewater on a metered tariff between 01 April • Please be ready to quote your
2021 and 05 May 2021 (35 days) account number from the front
page of your bill
Water
Water used 18.7210 m³ at 148.28p per m³ = £27.76
Fixed charge + £1.95
Total £29.71

Wastewater
Used water disposal 18.7210m³ at 90.51p per m³ = £16.94
Fixed charge + £6.26
Total £23.20

Total new charges £142.79

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Account summary
Amount in credit at last bill (dated 02 August 2021) -£596.88
Payments made since last bill – thank you -£88.00
Total new charges £142.79

Account balance (in credit) £542.09

Leakage rebate for water services

We have not achieved the leakage reductions we had committed to deliver for
our customers, so we have given you the equivalent of 10 days of your water
supply free of charge this year. Your bill has been automatically adjusted. We
are working hard to get back on track and meet our leakage commitment by
2020.

For services including large print, braille and interpreters

visit thameswater.co.uk/extracare or call 0800 009 3652.
Our commitment to you: We promise to give you at least 24 hours’ notice for cancelled appointments; respond to written queries or
complaints about your bill or service within 10 working days; respond to written requests to change how you pay within 5 working days;
respond to written enquiries about our extra care services within 5 working days; give you at least 48 hours’ notice for any planned work that
may result in you having no water supply for four hours or more; restore your water supply within the time specified on the notice for
planned work; restore your water supply within 12 hours of a burst water pipe; maintain appropriate water pressure at your property; and
protect your property from flooding from our sewers. If we fail to meet these standards or if we ever ask you not to use your water because
of problems with our supply, we’ll compensate you. Find out more at thameswater.co.uk/compensation
Free independent advice: If you’ve followed our complaints process but would like more support, please contact the Consumer Council for
Water. Visit ccwater.org.uk, call 0300 034 2222 or write to Consumer Council for Water, c/o 1st Floor, Victoria Square House, Victoria Square,
Birmingham, B2 4AJ
Our annual report: To view our annual report and financial statements, including regulatory accounts, please visi t
thameswater.co.uk/annualreport
Meter testing: If you’re worried your meter is faulty, we’ll test it for you. If the meter isn’t working to the degree of accuracy required by
law, we’ll fix it for free. In other cases, you’ll need to cover the costs of necessary repairs. Please remember it’s an offence to tamper with a
water meter.
Your water quality: You can check the water quality in your area at thameswater.co.uk/waterquality
Your data: To help maintain up-to-date records and manage our debt collection process, we share information with and receive
information from credit reference agencies. To find out more about how we use, store and protect your data as well as how you can request
access to it, please visit thameswater.co.uk/yourdata
To update your details, visit thameswater.co.uk/myaccount
Thames Water Utilities Limited, a company registered in England and Wales with company number 02366661.
Registered address: Clearwater Court, Vastern Road, Reading RG1 8DB. VAT Registration no GB 537-4569-15.