Professional Documents
Culture Documents
Vidyapith University
Varanasi, Uttar Pradesh
This is to certify that project report entitled “Industrial Relation & Labour Welfare”, submitted
to NTPC Limited in partial fulfillment of the requirement for the award of the Degree of M.A
(I.R.P.M). is an original work carried out by NAME under the guidance of Mr. Aseem Shekhar
Singh, Sr. Manager (HR). The matter embodies in this project is genuine work done by the
student.
Thanking You
ABHISHEK KUMAR SINGH
DECLARATION
I, ABHISHEK KUMAR SINGH student of M.A
(I.R.P.M) , MAHATAMA GANDHI KASHI VIDYAPITH
UNIVERSITY OF VARANASI, Batch 2021-2023 , hereby
declare that this summer training project report work entitled
“EMPLOYEE WELFARE IN NTPC ” was carried out by me
under the super vision of MR. ASEEM SHEKHAR (SR.
HR Manager) NTPC, submitted in the partial fulfilment for the degree of
“Masters in industrial Relation & Personnel Management” is the
outcome of my work & the same has not been submitted for
the award of any other degree, diploma, fellowship or other similar
title of any other university.
Date :
Place : VARANASI ABHISHEK KUMAR
SINGH
PREFACE
The course of “M.A (I.R.P.M)” is designed in such a way that students can grasp
maximum knowledge and can get practical exposure to the respective technical
world in the minimum possible time. Management schools of today are already
aware of the importance of practical knowledge over the theoretical base.
The report is necessary for the partial fulfillment of “M.A (I.R.P.M )” curriculum
and it provides an opportunity to the researcher in understanding the practical
applications of management concept and theories with special emphasis on the
development of skills in analyzing and interpreting practical problems. It is a new
platform of learning through practical experience, which incorporates research
and comparative analysis. It gives the learner an opportunity to relate the theory
with the practice, to test the validity and applicability of classroom learning
against real life industrial situations.
EXECUTIVE SUMMARY/ABSTRACT
In spite of theoretical knowledge gained through classroom study, a
person’sknowledge is incomplete if not subjected to practical exposure of real
corporate world and the challenges and problems that one has to face at the
actual workplace. In this context the study has been taken to make
the person aware of happening of the real business world. The project entitled.
EMPLOYEE WELFARE
with the special reference to NTPC has been done in SONEBHADRA as a
summer training part of M.A(I.R.P.M) program and it helped me in
understanding about the policies and procedures of a company and how these
should be formulated together so that they solve the real purpose. It also gives
me a chance to have an interaction with people at real workplace
whoare working at different positions with different authorities and
responsibilities. The study was made to formulate a manual by collecting
relevant information about the contents with the help of questionnaire survey
and face to face interaction with HR MANAGERS & HR OFFICERS as well
as the valuable information & suggestion provided by the members of NTPC
itself (people from different departments). Secondary data was
collectedfrom the other manuals provided by HR department & website of the
company and other. The final outcome of the study is various aspects
of employee engagement, which will help them in knowing how they can
engage their employee in a better way and can satisfy.
IMPORTANCE
AND
OBJECTIVE OF
PROJECT
From this list we can clearly see that all the major plant locations are in
outskirts of city which is on an average 30-40km away from city. Hence there
are no f a c i l i t i e s a v a i l a b l e i n t h a t a r e a s o t h e r e s p o n s i b i l i t y of a r r a n g i n g
a l l f a c i l i t i e s l i k e accommodation, hospital, education facilities, recreation facilities
etc. is on company. To make employees work in such a location the company
must provide all facilities in addition to lucrative packages. Attrition rate Retention and
rate o f e m p l o y e e s i s g r e a t l y a f f e c t e d b y t h e k i n d of k i n d o f f a c i l i t i e s
p r o v i d e d i n township.
Hence seeing importance of welfare facilities in controlling attr
i t i o n r a t e a n d maximizing employee retention of company my research
was focused on to measure employee satisfaction with facilities provided in the
township and find the loopholes between
facilities provided and expected by employees and to provide suggestion to f i l l
those loopholes and to increase employee satisfaction to suggest measu
r e s t o overcome the loopholes.
OBJECTIVES OF THE STUDY
To know the effectiveness of welfare facilities provided in township.
To provide suggestions to fill those loopholes and to increa
s e e m p l o y e e satisfaction.
At NTPC, People before Plant Load Factor is the mantra that guides
all HR
related policies. NTPC has been awarded No.1, Best Workplace in India amo
ng largeo r g a n i z a t i o n s a n d t h e b e s t P S U f o r t h e y e a r 2 0 1 0 ,
b y t h e G r e a t P l a c e s t o W o r k Institute, India Chapter in collaboration
with The Economic Times.
PROFILE OF
NATIONAL
THERMAL POW
ER CORPORATI
ON LTD
DATE OF INCORPORATION:
India’s largest power company, NTPC was set up in
1 9 8 2 t o a c c e l e r a t e p o w e r development in India
.
BUSINESS:
NTPC has already ventured into consultancy, power trading,
ash utilization and coalmining.
POSITION IN WORLD:
NTPC ranked 317 th in the ‘2009, Forbes Global 2000’ ranking of the
World’s biggest companies.
SUBSIDIARIES OF NTPC.
NTPC is having 05 subsidiaries.
1.NTPC Vidut Vapar Nigam Ltd 100%
2.NTPC Hydro Ltd 100%.
3.NTPC Electric Supply Co. Ltd 100%.
4.Kanti Bijlee Utpadan Nigam Ltd 51%.
5.Bhartiya Railbejlee Company Ltd. 74%
NATIONAL THERMAL POWER
CORPORATION
National Thermal Power Corporation Limited, is an Indian
public sector undertaking which is engaged in generation of
electricity and allied activities. The headquarters of the
company is situated at New Delhi.
NTPC's core function is the generation and distribution of
electricity to State Electricity Boards in India.
It is the largest power company in India with an electric
power generating capacity of 67,907 MW .Although the
company has approx. 16% of the total national capacity, it
contributes to over 25% of total power generation due to its
focus on operating its power plants at higher efficiency
levels (approx. 80.2% against the national PLF rate of
64.5%).
NTPC currently operates 55 power stations (24 Coal, 7
combined cycle gas/liquid fuel, 2 Hydro, 1 Wind, and 11
solar projects). Further, it has 9 coal and 1 gas station,
owned by joint ventures or subsidiaries.
Vision:
TO BE THE WORLD’S LEADING POWER COMPANY, ENERGIZING
INDIA’S GROWTH.
Mission:
PROVIDE RELIABLE POWER AND RELATED SOLUTIONS IN AN
ECONOMICAL, EFFICIENT AND ENVIRONMENT FRIENDLY
MANNER, DRIVEN BY INNOVATION AND AGILITY.
Core Values:
The Steps of 5S
5S was created in Japan, and the original “S” terms were in Japanese, so
English translations for each of the five steps may vary. The basic ideas and
the connections between them are easy to understand, though.
Highlights:
It is the first and the oldest unit of NTPC. NTPC Singrauli Unit 1, the oldest Unit of
NTPC has emerged as the top- performing Unit in the country in the first quarter of the
financial year, as per the data released by Central Electricity Authority (CEA).Three units
(1, 4,5) of 200MW have achieved PLF of 101.96 per cent, 101.85 per cent and 100.35 per
cent respectively in FY 2021.
GOVERNING BODIES OF NTPC
SINGRAULI
Shri Gurdeep Singh
Chairman & Managing Director
“H u m a n R e s o u r c e M a n a g e m e n t i s t h a t p a r t o f m a n a g e
m e n t p r o g r e s s w h i c h i s primarily concerned with the human
constituents of the organization.” -F.E.L.
Brech.
Human Resource Management is a process of bringing pe
ople and organizationtogether so that the goal of each are met. It
is that part of management process which is concerned with the
management of human resource in an organization. It tries to
secure the best from people by winning their wholehearted
cooperation.
In short
Itm a y b e d e f i n e d a s t h e a r t o f p r o c u r i n g , d e v e l o p i n g a
n d m a i n t a i n i n g c o m p e t e n t workforce to achieve the goal of an
organization in an effective and efficient manner.
CHALLENGES FACED BY HRM
1) Vision Penetration:
Evolving the right vision is an entrepreneurial or top mgmt.
function, but its utility increases immensely if it percolates, and is
understood and accepted down the line.
2) Changes in legal environment:
To meet with the increasing changes in the legal environment,
necessary adjustments will have to be made so that greater utilization
of human resources can be achieved.
3) Technological Advances:
In the wake of technological advances new jobs will be created and
many old jobs will become redundant.
The HR/ Personnel manager must be fair and firm
, t a c t f u l a n d r e s o u r c e f u l , sympathetic, and considerate,
knowledgeable about labour laws, have a broad social outlook,
and have competence and confident.
HR Vision
"To enable our people to be a family of committed world class
professionals."
There are four building blocks on which the HR system is based:-
Competence building
Commitment building
Culture building
System building
HUMAN RESOURCE DEPARTMENT OF
SSTPS
The HR department of SSTPS has 10 sections that are
Employee Relation, Employee Services, Employee Development, Pers
onal Relation,Employee Benefit, Employee Development Centre, Corp
orate Social Responsibility,Hindi Cell, Township Administration and Law.
1. Employee Relation Section -
This section of HR sees and supervises
activities pertaining to unions, associations and amicable employee relation sc
enario. Italso coordinates the various participative forums in the plant. This
section also covers various labours laws and statutory provisions under
the law of land. This section also coordinates the C.I.S.F and plant security.
3. Employee Development -
This section of HR sees through the performance management
system, the manpower development pattern through industrial
engineering. It also coordinates the promotional activity of both
executive and n o n - e x e c u t i v e t h r o u g h v a r i o u s
H R i n i t i a t i v e s t a k e n f o r t h e i n t e g r a t e d development of
NTPC employees.
4. Employee Benefit-
This section of HR takes care of various employee benefit aspects such
as loan, advances, reimbursement etc.
5. Personal Relation -
This section takes care of media management, the print/electronic
media in SSTPS.
6. Employee Development Centre -
The EDC takes care of training and
development aspects of employees that covers employee induction
training, training for career development and growth, training for skill up
gradation.
7. Hindi cell -
The Rashtra Bhasha cell of HR constantly endeavours and works
for the enhancement of reading and writing of employees. It
constant works to motivate employee to day-to-day official works in
Hindi as per as possible.
9. Township Administration-
This section of HR takes care of quarter allotment to employees, the
township security, the administration of shopping complex and
vigilance over the landed properties of NTPC in the area.
10.HR Law
- This section of HR takes care of the judicial aspects starting
froml a b o r l a w s i n t h e c o u r t s o f N T P C , l e g a l v o t i n g o f c o n t
r a c t s a n d v a r i o u s documents that are used in various HR activities.
OBSERVATION
Being as a trainee in one of the best public organization
“National Thermal Power Corporation, {NTPC}”;
I found that company’s main target and motto is
to maintain its policy, improvement in the system function by
providing the utmost atmosphere of safety and security of the
lives and good.
The ‘positive attitude’, ‘team spirit’ and ‘Can do
i t s p i r i t ’ o f N T P C a n d employees of NTPC has made
them to hold and stand in its position and lead in the nation.
NTPC is an environmentally friendly company, which is havi
ng abundant plantation and greenery.
EMPLOYEE WELFARE
INTRODUCTION
On the positive side, it deals with the provision of opportunities for
the worker and his/her family fir a good life as understood in its most
comprehensive sense.
‘Employee welfare defines as “efforts to make life worth living for workmen”.
These efforts have their origin either in some statute formed by the
state or in some local custom or in collective agreement or in the
employer’s own initiative.
Employee welfare means “the efforts to make life worth li
ving for workmen.”
According to Todd “employee welfare means anything done for
the comfort and improvement, intellectual or social, of the
employees over and above the wages paid which is not a necessity of the
industry.
“In India, welfare is of the statutory and the non-statutory kinds. Though
statutory welfare ensures the minimum of facilities and
reasonably good working condition, employers are free to provide,
non-statutory welfare. However, practically all organizations in India
provide non statutory measure in varying degrees.
WHY WELFARE?
In India, welfare is of the statutory and the non-statutory kinds.
Though statutory welfare ensures the minimum of facilities and
reasonably good working condition, employers are free to provide,
non-statutory welfare. However, practically all organizations in India
provide non statutory measure in varying degrees. Why is such
organization involved in extensive welfare measures? These questions
can be viewed from the point of view of workers, the unions, and the
employers. From the point of view of workers, welfare measures
must eliminate risk and insecurity. This is to ensure their personal
safety and provide them with equipment and atmosphere needed
to draw a fair day’s wage without any feeling of guilt. Given workers
economics constraints, probably due to large families, organizations
should provide facilities such as transport, medical aid, crèches, and
subsidized food required by the workers.
Principle of Employees Welfare:
Welfare will help to minimize the misunderstanding Employees
welfare is dependent on certain basic principle the following are to be kept
in mind successful implementation of any welfare programs is organization.
EMPLOYEE BENEFITS
The EB section headed by Mr. Aseem Shekhar Singh (Sr. Manager [HR-EB])
looks after the various areas such as Performance Management System
(PMS), Human Resources Development (HRD), Office Administration, Estate
Office & Employee’s Benefits.
This section is divided into two sub sections. One is headed by Mr. Saket Jha
(Time Office) & another is headed by Mr. Rakesh (Separation Cell).
Its functions are manifold. Its function is as under:
3. Employee Advances
Sanction of House Building Advance.
Sanction of Conveyance Advance.
Sanction of Personal Computer Advance.
Sanction of Furnishing household item Advance.
Sanction of Multipurpose Advance.
Sanction of Medical Advance.
4. Incentive Scheme
Sanction of incentive for promoting Small Family Norm.
Terminal/Insurance Benefits.
Ensuring insurance of HBA amount sanctioned to employees.
5. Terminal/Insurance Benefits
Workshop {room} sanitation and cleanliness,
t e m p e r a t u r e , h u m i d i t y , ventilation, lightning.
Factory health centers: -dispensary, ambulance,
e m e r g e n c y a i d , f a m i l y planning services.
4) Worker’s recreation: -
Indoor games: - strenuous games to be avoided during of work.
5) Worker’s Education: -
Antennal and postnatal care, maturity aid, crèche and child care.
2) Schools
4) Other facilities
Water Supply
The total population of NTPC has been covered under the water supply
arrangement up to 31.04. 2010.In regard to availability of water there
is 100% satisfaction to the employees in the company.
Educational Facilities
The Company has established three schools inside the residential township
namely Kendriya Vidyalaya , St. Joshep school ,DAV schools
, Sharshavati shishu mandir.Other schools running in this area are
also supplementing the educational facilities. The no. of school going
children is 25512 and buses were available for them. Students from cities
like Shaktinagar and small towns such as S i n g r a u l i , Bina , and
Anpara, come to study in these 3 schools.
Medical Facilities
The Company is having dispensaries and having 01 hospital. All the
dispensaries are well equipped with doctors and trained manpower and
ambulance to attend an emergency besides giving service on the round the
clock basis.
Recreational Facilities
In NTPC, adequate recreational facilities for the employees and their family
member have been developing
.
There are two clubs inside the boundary: VRC known as Vidyut Nagar
recreation center and NTPC CLUB. There are two gyms with the latest
machines. Also the club and VRC have swimming pools, libraries, cafeterias,
swings and other recreational features. NTPC S i n g r a u l i has two shopping
centers which caters to the need of employees and their families as well as
other people, and the Silver Jubilee Park (formerly known as Central Park), a
fountain park in front of new market and numerous small parks for children
and employees for recreation. It also has a helipad for landing of small
helicopter (though not well maintained). There is a MAHARANA PRATAP
sports stadium inside the campus which is equipped with floodlights for
day/night domestic tournaments. The township has well paved roads and also
recently company provided Tata sky connection at home for all employees
Ladies Club
Seeking Feedback
We actively seek and encourage employee feedback to
e n s u r e t h a t o u r H R interventions and practices remain relevant and
meaningful. We regularly conduct Employee Satisfaction and Organizational Climate
Surveys
Recruitment
We believe in the philosophy of 'Grow your own timber'. Our 'Executive
Trainee ‘scheme was introduced in 1977 with the objective of raising a cadre
of home-grown professionals. First Division Graduate Engineers /
Post graduates are hired through n a t i o n w i d e o p e n c o m p e t i t i v e
e x a m i n a t i o n s a n d c a m p u s r e cr u i t m e n t s . H i r i n g i s followed by 52 weeks
of fully paid induction training.
RESEARCH
METHODOLOGY
RESEARCH METHODOLOGY
INTRODUCTION
Research is a term stand for “A careful investigation or
enquiry especially through search for new fact in any
branch of knowledge”.
R e s p o n s e s o f E m p l o y e e s t h r o u g h
Questionnaire.
P e r s o n a l I n t e r v i e w w i t h t h e
Employees of NTPC.
B. Secondary Data: -
Secondary data are the data, which already exists and
were collected for some other purpose or for similar
previous studies. Secondary data were proved to be
instrumental in structuring the questions to be asked for
collecting primary data.
Various books on Human resources.
Website of NTPC, www.ntpc.co.in
NTPC document and magazines.
J o u r n a l s .
2) RESEARCH APPROACH: -
Primary data can be collected in several different ways
these methods of collecting primary data are called research
approaches. Research approaches are of following types: -
Observational research
Focus group research
Survey research
Experimental research.
Behavioural data research
Exploratory research
F o r t h i s p r o j e c t t h e survey research m e t h o d w a s
a d o p t e d , a n d a s u r v e y w a s conducted in which
employees were interviewed and made to fill
questionnaire to know how far employees are satisfied of
NTPC.
3) RESEARCH INSTRUMENT: -
The two main research instruments in collecting primary data
are:
A) PERSONNEL INTERVIEW B) QUESTIONNAIRE
A) Personnel Interview
It is one of the important sources to collect primary data.
Through personnel interview interviewer can ask question
according to research requirement. Data which is collect by
personnel interview is more reliable than other sources.
B) Questionnaire
Questionnaires consist of a set of questions
presented to the respondent for their a n s w e r .
Because of its flexibility the questionnaire is by
f a r t h e m o s t c o m m o n instrument used to gather primary
data. Questionnaire needs to be carefully developed and
tested before they are actually used on a large scale. The
questionnaire for the research was framed in a clear manner
such that it enables the respondents to understand and
answer the question easily. The questionnaire was
designed in such a way that the questions are short and
simple and is arranged in a logical manner.
LIMITATION
I personally found some of the limitations while completing my
training and project report from this organization.
The busy schedule of concerned executives who were guiding us in
the making of the project. Some of the times it was not very
easy for me to get the exact and accurate material for my
project report.
1.The Confidential documents are not accessible
2.Lack of time for the employees to respond
3.Some employees shown unwillingness to answer the questionnaire
4.Some respondents were influenced if there may be any consequences from
the Management or their colleagues
5. Couldn’t cover all the departments because they were spread into many
6. Employees are on Leave.
DA
TA
CO
LL
EC
TIO
DATA COLLECTION AND
TABULATION
As described in the methodology workers are provided with the
questions and the answers have been suitable tablet for the
studies separately the table are marked properly to indicate its
content there are questions which have not been answer by
responded the total number of responded is reduce for the
purpose in the case and rest in consider negative to the question.
8%
2%
YES
NO
OTHERS
90%
Chart Title
120%
100%
80%
60%
40%
20%
0%
YES NO OTHERS
PERCENTAGE OF RESPONDENT
YES NO OTHER TOTAL
QUESTIONNAIRE
1. Are you satisfied with the overall working environment & conditions?
a) Yes
b) No
c) Other: ___________
2. Do you feel safe and secure at your workplace?
a) Yes
b) No
c) Other: ___________
3. Are you provided with the necessary tools and equipment to perform your
job effectively?
a) Yes
b) No
c) Other: ___________
4. Do you receive regular training and development opportunities to enhance
your skills?
a) Yes
b) No
c) Other: ___________
5. Are you given clear job responsibilities and expectations?
a) Yes
b) No
c) Other: ___________
6. Is there open and effective communication between management and
employees?
a) Yes
b) No
c) Other: ___________
7. Are you satisfied with the work-life balance provided by the organization?
a) Yes
b) No
c) Other: ___________
8. Are you aware of the facilities that must be provided to you under law ?
a) Yes
b) No
c) Other: ___________
9. Are you fairly compensated for your work?
a) Yes
b) No
c) Other: ___________
10. Are you provided with opportunities for career growth and
advancement?
a) Yes
b) No
c) Other: ___________
11. Is there a mechanism in place to address and resolve workplace
conflicts or grievances?
a) Yes
b) No
c) Other: ___________
12. Are you encouraged to provide feedback and suggestions for
improvement?
a) Yes
b) No
c) Other: ___________
13. Are there sufficient breaks and rest periods during your workday?
a) Yes
b) No
c) Other: ___________
14. Do you have access to adequate healthcare benefits?
a) Yes
b) No
c) Other: ___________
15. Is the workload manageable within regular working hours?
a) Yes
b) No
c) Other: ___________
16. Are you satisfied with the level of recognition and appreciation
received for your work?
a) Yes
b) No
c) Other: ___________
17. Does the organization provide a clean and hygienic work
environment?
a) Yes
b) No
c) Other: ___________
18. Is there a system in place to ensure fair and unbiased performance
evaluations?
]a) Yes
b) No
c) Other: ___________
19. Are you provided with opportunities for skill development and
training?
a) Yes
b) No
c) Other: ___________
20. Does the organization have policies in place to prevent discrimination
and harassment?
a) Yes
b) No
c) Other: ___________
21. Do the artificial light successfully cover all the darkness were no
natural light reached?
a) Yes
b) No
c) Other: ___________
22. Are there any adequate measures to manage work-related stress?
a) Yes
b) No
c) Other: ___________
23. Is there proper arrangement of clean drinking water?
a) Yes
b) No
c) Other: ___________
24. Do the management ask your opinion toward improving your
working condition?
a) Yes
b) No
c) Other: ___________
25. Is there a fair system for promotion and career growth within the
organization?
a) Yes
b) No
c) Other: ___________
26. Does the organization provide opportunities for collaboration and
teamwork?
a) Yes
b) No
c) Other: ___________
27. Is the safety management of the industry efficient enough to avoid
accident?
a) Yes
b) No
c) Other: ___________
28. Are you satisfied with the organization's policies on work hours and
overtime?
a) Yes
b) No
c) Other: ___________
29. Is there a provision for safety against dust, fume, explosive substances
other dangerous gases etc?
a) Yes
b) No
c) Other: ___________
30. Do the trade union take active part in solving problem?
a) Yes
b) No
c) Other: ___
References
https://en.m.wikipedia.org/wiki/Electricity_sector_in_India
https://www.ntpc.co.in/
https://en.m.wikipedia.org/wiki/Singrauli_Super_Thermal_Power_Station
https://www.ntpc.co.in/index.php?option=com_content&iD=312&Itemid
https://coalhandlingplants.com/coal-handling-plant/
https://www.mechstudies.com/thermal-power-plant/