XILLIGENCE TECHNOLOGIES PVT.

LTD

A SUMMER INTERN REPORT

Submitted by
AKSHAYA P KUMAR

in partial fulfillment for the award of the degree

of
MASTER OF BUSINESS ADMINISTRATION
of APJ Abdul Kalam Technological University

DEPARTMENT OF MANAGEMENT STUDIES

LOURDES MATHA COLLEGE OF SCIENCE AND TECHNOLOGY
KUTTICHAL, THIRUVANANTHAPURAM-695574, KERALA
June 2023

1
 CERTIFICATE

This is to certify that the internship report submitted by AKSHAYA P KUMAR ()

in the partial fulfillment of the requirement of the award of the degree of Master of
Business Administration of APJ Abdul Kalam Technological University is a
bonafide record of work done by AKSHAYA P KUMAR under my guidance and
supervision at Lourdes Matha College of Science and Technology, Kuttichal,
Thiruvananthapuram.

Dr. Ranjit Thomas Dr. Syamnath R S

Faculty Guide Head of Department

2
 DECLARATION

I, AKSHAYA P KUMAR, MBA student of LOURDES MATHA COLLEGE OF SCIENCE AND

TECHNOLOGY; hereby declare that this summer internship study entitled “An Internship at
XILLIGENCE TECHNOLOGIES PVT.LTD.” under the Guidance of Mr. RANJIT THOMAS
Asst. Professor, Department of MBA, LOURDES MATHA COLLEGE OF SCIENCE AND
TECHNOLOGY, is the result of my original work done during the Summer Internship. The
matter included in this report is not a reproduction of any source. We are declaring that this
internship report has not been submitted elsewhere for any other degree, diploma, title or
recognition before. The findings in this project report are based on the data collected by me and
are not a reproduction from any sources.

Place : AKSHAYA P KUMAR

Date :

3
 ACKNOWLEDGEMENT
The credit for the completion of report goes to a number of peoples, First of all I thankful to
Almighty for provide me strength and resources to carry out the Internship.

The Internship opportunity I had with Xilligence Technologies Pvt.Ltd. was a great chance for
learning and professional development. Therefore I consider myself as a very lucky individual as
I was provided with an opportunity to be a part of it. I’m also grateful for having a chance to
meet so many wonderful people and professionals who led me through this internship period.

Bearing in mind previous, I’m using this opportunity to express my deepest gratitude and special
thanks to Mrs.Aswathy S K, HR Executive of Xilligence Technologies Pvt.Ltd. who inspite of
being extraordinarily busy with her duties, took time out to hear, guide and keep me on the
correct path and allowing me to carry out my work at their esteemed organization.

I’m using this opportunity to express my sage of gratitude and indebtedness to Dr. Syamnath
R.S, HOD in Department of Management Studies, Lourdes Matha College of Science and
Technology from the bottom of my heart for his immense support.

My profound gratitude and deep regards to my mentor, Dr. Ranjit Thomas, Asst.Professor,
Department of MBA for his exemplary guidance, monitoring and constant encouragement
throughout the course of internship. The help and guidance given by him, time to time shall carry
me a long way in the journey of life on which I am about to embark.

It would be injustice to proceed without acknowledging those vital supports I received from my
beloved classmates and friends, without whom I would have been half done.

Then I want to thank my parents who provided me with unconditional love and moral support so
I became able to do this in an efficient way.

I perceive this opportunity as a big milestone in my career development. I will strive to use
gained skills and knowledge in the best possible way, and I will continue to work on their
improvement, in order to attain desired career objectives.

4
 EXECUTIVE SUMMARY

This report is about my internship program with Xilligence Technologies Pvt.Ltd. In this
comprehensive report, I have discussed about every major aspect of the company, which I
observed and perceived during my Internship program.

Since being founded in 2000, Xilligence has a 20+ year proven track record of successfully
designing, developing and supporting software and technology solutions. The companies
functioning in terms of their organizational structure, the departments, company policies and
their services are given greater importance.

As the main purpose of internship is to learn by working in practical environment and to apply
the knowledge acquired during the studies in a real world scenario. This internship report covers
many important aspects which are basically related with the Human Resource Management and
Marketing aspects of the organization.

This report also includes SWOC analysis which gives us an overall view about the strength,
weakness, opportunities and challenges of the company. Through this study it is understood that
the company provides training for improving the skills of the employees and also conducting
effective training programs for the employees according to their needs.

5
 LIST OF CONTENTS

SL NO. TITLE PAGE

NUMBER
1. INTRODUCTION
2. ORGANIZATIONAL ANALYSIS
3. POSITIONING OF INTERN
4. INTERNSHIP OVERVIEW
5. CONCLUSION
6. REFERENCES
7. ANNEXURES

6
 CHAPTER 1

INTRODUCTION

7
ABOUT INTERNSHIP
An internship is a temporary job role that's often related to one's academic field of study
or career interests. It can offer a beginner in a career field practical experience within a
professional role. The internship program’s objectives are to give field-experienced
students a forum for sharing their perspectives, investigate the connections between their
academic preparation and their fieldwork and help participants plan and carry out the
major research project that will be the culmination of their internship experiences. Here
the main purpose of the internship is to study the organization. The aim of organizational
study is to gain practical knowledge about the organization.
The organizational study was conducted at XILLIGENCE TECHNOLOGIES PVT.LTD.
Thiruvananthapuram. I was working in the HR department under the guidance of
Mrs.Aswathy SK who is the HR Executive of the organization.

1.1 Objective of the Internship

 To learn about the organizational structure of XILLIGENCE
 To gain practical knowledge about the organization
 To acquire knowledge about the various departments and specific department
where the internship is doing.
 To experience the work culture in a company
 To enhance professional and personal growth potential.
 To understand about the training and recruiting process in the organization
 To understand the HR policy and procedure of an organization
 To find out the Strength, Weakness, Opportunities and Threats of the company

8
1.2 Industry Analysis

In the past few decades the Information Technology industry has observed fast growth
throughout the globe. By speeding up the construction of internet economy platform, a
large number of industrial parks and bases with their own characteristics will be built. In
IT industry, smart terminals will be further enhanced. The internet of things will be
further refined. Software and information services will be optimized. The application
software and business intelligence software will be greatly developed.
The importance of technology in our modern world means that the technology industry is
a true force to be reckoned with. The sheer size of the industry makes it one of the
dominant sectors in the global economy, and the rapid growth and rate of change within
the industry make it a central player in developing business standards and regulations.
The impact of technology goes far beyond the core tech industry, though. While there are
myriad opportunities directly related to digital product development or service delivery,
there are countless more opportunities opening around the world as technology influences
every business and every industry vertical.
IT Services is a major part of IT industry in India. IT services include client, server and
web based services. Opportunities in IT services sector exist in the areas of consulting
services, management services, internet services and application maintenance. The
extensive use of information and technology is done by many services. These services are
categorized as IT-enabled services. The IT enabled services is the most important
contributor to the growth of the IT industry of India.
Software products are among the most highly exported products from India. The
hardware sector of the IT industry focuses on the manufacturing and assembling of
computer hardware. The consumption of computer hardware is high in the domestic
market. Due to the rise in number of IT companies, sales of desktops, laptops, servers,
routers, etc have been on the rise in recent years. Xilligence technologies Pvt.Ltd. is
established in 2000, an outsourcing firm dealing with apps & web design, machine
learning, business intelligence, automation & staffing. The company provides Digital
transformation services including software testing & QA.

9
Digital transformation takes a customer-driven, digital-first approach to all aspects of a
business, from its business models to customer experiences to processes and operations. It
uses AI, automation, hybrid cloud and other digital technologies to leverage data and
drive intelligent workflows, faster and smarter decision-making, and real-time
response to market disruptions. Digitalization is the use of digital technologies to
change business processes and projects—such as skilling employees to use new
software platforms designed to help launch products faster. While digital
transformation might include digitalization efforts, it goes beyond the project level and
affects the entire organization. Software testing is the process of evaluating and
verifying that a software product or application performs its intended functions. It’s
used to reduce or eliminate bugs and minimize the amount of money a company must
invest in addressing issues and releasing updates. Software testing is important because
the impact of untested or underperforming software can have a trickle-down or domino
effect on thousands of users and employees. QA stands for Quality Assurance, which is a
process or set of activities designed to ensure that a product or service meets specific
quality requirements. It is a crucial aspect of software development, manufacturing,
and various other industries. Quality Assurance aims to prevent defects or issues before
they reach the end-users, ensuring that the product meets the desired quality standards, is
reliable, and performs as expected. It plays a vital role in ensuring customer satisfaction,
minimizing risks, and maintaining the reputation of a company or product.

10
 CHAPTER 2

ORGANIZATIONAL ANALYSIS

11
2.1 Organizational structure

XILLIGENCE

CEO CTO COO

2.1.1 Duties & Responsibilities

2.1.2 CEO
Mr. Vikram Nair is the Chief Executive Officer of the organization. He has 20 years of
experience working with IT companies in leadership, strategy and product design roles in North
America and in India. As an entrepreneur he founded multiple start-ups and believes in the
ability of technology to change the world.

Duties and Responsibilities

 Responsible for providing strategic leadership and vision for the organization
 Make critical decision that impact the organization
 Develop and implement strategies to drive the organization’s growth, profitability, and
long term success
 Act as the primary spokeperson for the company
 Report to the board of directors and keep them informed.
 Identify and address problems and opportunities for the company.
 Encourage innovation and foster a culture of continuous improvement within the
organization
 Identify potential risks and develop strategies to mitigate them.

12
 Build strategic partnership and maintaining a positive public image
 Oversee the company’s fiscal activity, including budgeting, reporting and auditing
 Build a capable team of executive leaders within the company
 Communicating effectively with all stakeholders.
 Reporting to board, providing market insights and strategic advice.
 Supervising, guiding and delegating executives in their duties.
 Ensuring company policies and legal guidelines are clearly communicated.
 Assessing, managing, and resolving problematic developments and situations.

CEO

Head of
Head of HR Head of Admin
Finance/CFO

Sr.HR Sr. Admin Sr.

Manager
Finance

HR Manager Admin Finance

Manager Manager

HR Executive Admin Finance

Executive Executive

13
2.1.3 CTO

Mr. Prakash Satyapalan is the Chief Technology Officer of the organization. He spent his career
working in India and US for leading tech companies in senior technology and managerial roles
such as Stubhub (eBay), IBM (Cognos) and SAS Institute. He has over 20 years of experience in
software development, design and Business Intelligence. He holds a master’s degree in
Computer Science.

Duties and Responsibilities

 Responsible for overseeing technological and strategic aspects of the company’s operations
 Plays a crucial role for driving innovation within the organization
 Oversees design, development and maintenance of the organization’s technology
infrastructure.
 Responsible for building and managing a high performing technology team.
 Responsible for maintaining and establishing and maintaining robust security measures and
compliance frameworks to protects the organization’s technology assets, data and
systems.
 Responsible for evaluates and selects technology vendors and partners, negotiates
contracts, and manages ongoing relationships to ensure the organization has access to the
necessary technology solutions and services.
 Oversees vendor performance and hold them accountable to deliver on commitments.
 Responsible for collaborates with other executives, stakeholders, and departments to
understand their technology needs, provide guidance, and foster cross-functional
collaboration

 Identify and implement innovative technologies that yield competitive advantage

 Manage large teams, big data, and the product life-cycle
 Help departments use technology profitably and act as a mentor to team members
 Supervise system infrastructure to ensure functionality and efficiency

14
 CTO

VP VP sales VP QA Manger Head Talent Head of IT

Development BPO Acquisition

Sr.Director Regional Sr. Test Process Sr. manger

Head Sales Manager Executive Sr. Manger IT
Talent
Acquisition
Regional Test
Director
Manager manager Manager
Sales Talent Manager IT
Acquisition
Associate Sr.Business Test Lead
Director Associate Talent
Acquisition IT Lead
Software Test Lead
Business
Sr. Manager Engineer
Associate
Project Talent
Test Acquisition IT Executive
Manager
Manager Engineer Executive

Software

Architect Test
Team Lead Engineer
trainee

Sr. Software
Engineer

Software
Engineer

Intern/Trainee

15
2.1.4 COO
Mrs. Mini Balaraman is the Chief Operating Officer. Mini has over 14years experience in the
US, having worked at Blue Shield of California and Sun Microsystems (now Oracle) in various
technical roles, from software development to Business Intelligence. She combines a unique
blend of client-facing experience and strong technical knowledge. Mini holds a Master’s degree
in Computer Applications.

Duties and Responsibilities

 Overseeing operational policies and procedures

 Overseeing day-to-day operations, including finance, human resources and sales
 Overseeing planning, maintenance and efficiency
 Preparing operational reports and management reports
 Designing, planning and implementing business strategies, plans and procedures
 Responsible for building partnerships with key stakeholders
 Managing budgets, working closely with the CEO and other executives
COO

Software Support
Engineer Lead

Sr. Software Support

Engineer

Support Engineer

16
2.2 Company History

Xilligence Technologies Private Limited is a product Engineering Company specialized in

Digital Health, E-commerce & Software Testing, Quality Assurance for banking financial sector
& Insurance. The company has a 20+ year proven track record of successfully designing,
developing and supporting software and technology solutions.

Xilligence focus is to providing world-class technology services and solutions for their clients
and partners. They strive to provide a culture of excellence, empowerment and growth.

Established year 2000

CEO and Founder Vikram Nair

Head Quarters Toronto, Canada

Key People  Vikram Nair (CEO)

 Prakash Sathyapalan (CTO)
 Mini Balaraman (COO)
 Shalu Niyad (Senior VP)

Revenue $2.5 Million

Number of Employees 230

Website https://www.xilligence.com

Product Purple Health, MyyShopp

Services  Product Emgineering

 QA Services
 Banking and Financial Services
 Digital Health
 E-commerce

Location Nila building, Technopark, Trivandrum

17
 Xilligence has helped companies worldwide with their technology outsourcing needs.
Xilligence has the experience of helping the company compete across the modern
technology landscape, from smartphones to web, from desktops to cloud, from AI to Big
Data. They also provide support in development & Testing Services for clients from
Banking & Non-Banking Sectors across the globe.

2.2.1. Company Logo

The Company tagline is Future focused and the logo of Xilligence is depicted with the
symbol infinity and it represents “infinity of process”. The words “Excellent and
Intelligence” make up the word “Xilligence”. The logo is an X with two braces on either
side, with the braces standing in for processing and software. Because Xilligence is a
product engineering company specialized in Software and testing. The basic primary
colors are used to design the logo of Xilligence. When using primary colors in logo
design, it's essential to consider the specific context, target audience, and brand
personality. While primary colors offer many advantages, it's crucial to ensure that the
chosen colors align with the brand's values, identity, and desired message.

2.2.1. Company Mission

To develop and deliver cutting edge technology solutions that address the needs of our clients.

2.2.2. Company Vision

 Modern business is a high tech competition, Xilligence helps you win.

 At Xilligence, our focus is providing world class technology services and solutions for
our clients and partners.

18
2.2. Products

2.2.1. Purple Health

Purple Health is a digital health technology firm that offers B2C cloud software
technologies for individuals and health care providers including clinics, hospitals and
insurance companies. Products include a Practice Management suite, Telehealth
Technologies (Video, Chat, etc.), white-label platforms for Purple Health partners (such
Reliance General Insurance) and linked health monitoring technologies (IoT). The purple
health platform includes more than 1000 clinics and hospitals. The whole Purple Health
platform and product suite were designed and build by Xilligence, which also continues
to provide support, updates and product expansions as needed. The product has been in
use since 2012 and was launched on schedule and within budget.

2.2.1.1. Key features

 Offer a website of their own to assist clients in creating a distinctive online presence for
their practises or business.

19
 Offer a customized mobile app for both Android and iOS platforms, clients can enhance
their reach and engage with patients effectively.
 The implementation of a mobile browser-friendly responsive design ensures seamless
access and navigation across various mobile devices.
 Websites optimized for search engine optimization (SEO) helps clients to improve their
online visibility and attract organic traffic.
 Friendly telemedicine technology, such as video, chat, phone, and email options, make it
simple to communicate with healthcare professionals at a distance
 In-person appointment booking functionality allows patients to easily schedule and
manage appointments with healthcare providers.
 Website & Apps integration with Practice Management software
 Clients can showcase single or multiple doctor listings on their platform, facilitating
comprehensive information and options for patients.
 Patients' access to resources and informational health articles and content alternatives
improves their experience with healthcare.
 By using secure website and app hosting, patient data is protected and privacy and
confidentiality are upheld.
 Patient Electronic Health Records (EHR)
 Appointment calendar
 Online & in-person appointment
 Specialized case sheets Prescriptions
 Procedure Management
 Treatment plan creation
 Graphical vital-signs tracking
 Automated SMS reminders
 Analytics and reporting
 Medical consent forms
 Patient health cards
 Billing & GST
 Multiple Doctor & staff logins

20
  Lab-order management
 Pharmacy Management
 Inventory, Income & Expense Tracking

2.2.1.2. Clientele

2.2.2. MyyShopp

MyyShopp is an e-commerce platform that offers a comprehensive suite of solutions for

companies to establish and manage their online stores. The platform allows businesses to create

21
their own websites and mobile apps, upload product pictures and information, and update
discount offers or run advertising campaigns. In addition to having their individual online
presence, businesses using MyyShopp are also listed on www.myyshopp.com, which helps drive
more customers to their stores.

From the individual ecommerce store builder to the marketplace model and aggregator site,
Xilligence developed the whole product suite for MyyShopp. The websites and back-end
technologies for this solution were constructed on the cloud by Xilligence using tools from
Amazon Web Services, while the mobile applications were created using cross-platform React
Native, iOS, and Android technologies.

Business analysts and designers from Xilligence documented the requirements, created
wireframes and prototypes, and then delivered the multiple platforms for MyyShopp on time and
under budget in order to help its clients, manage the numerous MyyShopp platforms. Xilligence
continues to maintain the applications and enhance and upgrade them as well.

2.2.2.1. Key Features

 Besides getting your individual website and mobile app, clients will also be listed on
www.myyshopp.com. This will help drive more customers to their store.
 Through website, clients will receive orders, making it convenient for customers to place
orders, while they can easily manage and fulfill them.
 With MyyShopp they can take orders, accept payments, update product catalog and even
manage deliveries! Xilligence help in every step of the way: from website design, URL
purchase, adding and updating products.
 Customers can buy from them in just a few clicks.
 Customers come to them, not through someone else's website.
 Xilligence can set them up in only a few hours and provide full support throughout the
way.
 From reports to delivery management, key features are included.

22
2.2.2.2. Clientele
Myshopp serves 210 clients, some of them are.

23
2.2. Services

2.2.1. Product Engineering

Product engineering is a comprehensive framework that ensures companies maximize the value
they get from a product throughout its entire lifecycle. It involves a combination of technical
skills, creativity, and problem-solving to transform an idea or concept into a tangible product that
meets the needs of the target market. Xilligence provides the product engineering services
involves:

 Mobile +Apps
 Cloud+Web
 Design + UI/UX
 AI + Big Data
 BPO + KPO
 Outsourcing + Staffing

2.2.2. QA Services

QA and software testing services aim to ensure that software fully meets requirements and user
expectations. QA Services can be either outsourced (via a third-party provider) or crowdsourced
(via a community of independent testers), depending on how it is provided. Both types have
advantages in terms of cost, expertise, and scalability. Xilligence QA Services involves:

 Functional Testing
 SIT, UAT
 Mobility
 UI/UX
 Roles & Permissions
 Data Integrity, Migration
 Integration
 Regression
 Web Service

24
  Non-Functional Testing
 Security Testing – Penetration Testing, Code Review
 Performance Testing - Load, Volume, Stress
 Usability Testing
 Compatibility Testing
 Test Automation
 Framework design & implementation
 API & RPA automation services
 Mobile Automation
 Continuous testing
 Automation Centre of Excellence

 Managed Testing Services

 On/Off site; On/Near/Off shore
 Flexible Blended Delivery
 Partnering on Integration Services
 Software Upgrade Assurance
 Solution Accelerators

2.2.3. Banking & Financial Services

Banking and Financial Services (BFS) utilize data and analytics in their decision making at every
value chain from customer acquisition to back-office operations. Xilligence Technologies assist
financial organizations in their digital transformation journey by offering digital banking
solutions, mobile payment platforms, or customer experience enhancement tools.

 Digital/ Omni Channel/ Mobile Banking

 Cards & Payments
 Core Banking
 Corporate & Commercial Banking Services
 Islamic Banking
 Private Banking Wealth Management

25
2.2.4. Digital Health
Xilligence has over a decade of experience in the digital health space; from building one of the
first telehealth portals in India to clinic management systems to employee benefit health
platforms for insurance companies. They have the practical knowledge of building digital health
systems for stakeholders across the healthcare industry. Xilligence has built end-to-end solutions
for healthcare that include web, mobile applications & desktop applications with cloud & non-
cloud deployments.

Key Features

 Patient Electronic Health Records (EHR)

 Appointment calendar
 Online & in-person appointment
 Specialized case sheets prescriptions
 Procedure Management
 Treatment plan creation
 Graphical vital-signs tracking
 Automated SMS reminders
 Analytics and reporting
 Medical consent forms
 Patient health cards
 Billing & GST
 Pharmacy Management
 Lab-order management
 Inventory, Income& Expense Tracking

26
2.2.5. E-commerce
E-commerce, in full electronic commerce, maintaining relationships and conducting business
transactions that include selling information, services, and goods by means
of computer telecommunications networks.

TYPES OF E COMMERCE BUSINESSES

 Groceries

 Restaurants

 Clothing

 Mixed products services

SOLUTIONS OFFERED:

 Shopping

 Internet of Things (IoT) capable

 NFC capable service

 QR & Barcode Scanning etc.

FEATURES

 Product listing

 Search

 Inventory

 Administrations

 Point of sale

 Stock updates

 Analytics

 Real-time reporting

27
  Coupons

 Integrated CRM Tools

2.3. Partnerships

2.4. Clientele

2.4.1. Middle East Clientele

28
2.4.2. Global Clientele

2.5. Profile of Departments

Department in Xilligence Technologies Pvt.Ltd., are as follows:-

 Human Resource & Admin & Accounts

 Xilligence development
 Growth Engine
 Quality Assurance
 BPO
 IT Support

29
2.5.1 HR& Admin & Accounts

HR department is one of the key department in Xilligence. In the starting periods, the HR
department had no big tasks to perform rather than basic employee handling and record keeping.
But as time passed, globalization struck the market, everywhere changes were happening. Each
and every sector in the organization start transforming themselves so as to cope up with the
essential change. In this changing culture HR department also evolved, in the present day world
HR department acts as a bridge between the employee and the organization. Everything related
to the employee and organization has to go through this bridge to happen. The Human Resource
Department (HR Department) of Xilligence performs human resource management, overseeing
various aspects of employment, such as compliance with labor law and employment standards,
interviewing, administration of employee benefits, organizing of employee files with the required
documents for future reference, and some aspects of recruitment and employee off boarding.
They serve as the link between an organization’s management and its employees. To avail of
any leave, the employee should submit a formal application to the Human Resources
Department. If an employee is planning to avail leave, it must be marked in HRMS (Human
Resource Management System) portal.HR is responsible for giving initial training for the new
recruits. This includes giving awareness about their job, making them understand about the
company policies etc. The HR is responsible for organizing various programs associated with an
organization.HR is responsible for creating a positive influence among the employees and the
company through his/her smart work. In case of any problem situation which arises from the
employee side the HR should find out about the problem, know what the employee is going
through and motivate him. The main responsibilities of the HR department in Xilligence are as
follows:

 Recruiting new talents to the organization is a strenuous task. This has to be carried out
without space for any errors also. The various steps in the recruitment process include
finding out the openings, sort out applicants, invite them for the interview and select the
most suitable applicant.
 The HR should make sure that the new recruit is undergoing proper training without
flaws and he is developing his skill set through proper training.
 Employee development is also one of the important responsibility of the HR department.
The employee development can be made possible through various strategies like
30
appraisals

31
 which give the employee to know about himself, know his weak points and strongholds
and thus transforming himself for working to the fullest, effective communication with
the employee which reduce the communication gap between employee and an
organization.
 When some problems arise between the employee and the organization it is the
responsibility of the HR department to resolve these problems and find a proper solution
for it.
 The HR department is responsible for managing employees. The attendance of the
employees, their late comings, leaves etc. are totally maintained by the HR department.
 The HR is also responsible for the payroll activities. Starting with the employee salary and
everything related to it is under the HR department.
The wage cuts, reimbursements,
payslips etc. come under this category.
The company's finance/Accounts department serves a fundamental role in making financial
decisions for internal and external affairs. A business’s activities depend on the competence of
the company’s finance department and the individuals who comprise it. The finance department
is organized by, and runs according to, specific roles and duties. The department controls the
income and expenditure in addition to ensuring effective business running with minimum
disruptions.

The key roles and responsibilities of the finance department in Xilligence are as follows:

 Book keeping
Daily account record keeping is a finance department function that entails reconciling a
company's financial registers to make suitable business decisions. Through bookkeeping
and income statement preparations, the unit supports the management in filing requisite
financial data that's useful in managing funds.
 Examining financial statements and reporting
By analyzing the company's financial statements, the finance department evaluates
economic trends, identifies its future investment and cultivates long-term business plans.
It uses and synthesizes financial analysis information to assist in business decision-
making.
 Preparing and forecasting budgets
The finance department plans and implements the company's financial year budget. The
32
department also conducts research and collects data that assists in the organization's
temporary and permanent financial forecast.

33
  Managing Operations systems
The finance department plays a significant part in acquiring, updating and maintaining
the latest operations systems to improve efficiency. A systems change may include
automation of various functions or digitalization of some organization's systems.

2.5.2 Xilligence Development

The development department of Xilligence Technologies is responsible for creating and

maintaining software products and solutions offered by the company. This department typically
consists of teams of software engineers, developers, designers, quality assurance specialists, and
other professionals involved in the software development life cycle.

Their primary focus is on designing, developing, and enhancing innovative software solutions
that meet the needs of Xilligence Technologies' clients and align with the company's overall
goals and strategies. The department utilizes various programming languages, tools, and
methodologies to create cutting-edge software products. The development department
implementing many projects such as MyyShop, purple health, Pulse, Aptech, ONDC (Open
Network for Digital Commerce) etc. Their main responsibility is to analyzing the requirements
while gathering and understanding client requirements and translating them into technical
specifications and software design. Staying up-to-date with the latest technologies, trends, and
best practices in software development to continuously improve the company's offerings and
maintain a competitive edge.

2.5.3 Growth Engine

The growth engine department at Xilligence Technologies would be responsible for driving the
company's growth and revenue generation initiatives. It would typically consist of cross-
functional teams focused on strategic planning, marketing, sales, business development, and
customer success. The growth engine department would develop and refine the company's
growth strategy, aligning it with the overall business objectives. The department would develop
and execute marketing campaigns and strategies to generate leads and create brand awareness.
The growth engine department would work closely with the sales team to enable their success.
This may include providing sales training, developing sales collateral and tools, creating pricing
strategies, and establishing processes for efficient lead management and conversion. A growth

34
engine includes processes for gathering customer feedback, conducting market research, and
using those

35
insights to develop new features, enhancements, or even entirely new offerings that meet
customer needs and provide a competitive advantage.

2.5.4 Quality Assurance

The Quality Assurance (QA) department at Xilligence Technologies plays a crucial role in
ensuring the quality and reliability of the company's products and services. QA is responsible for
testing and verifying that software, hardware, or systems developed by Xilligence Technologies
meet the established standards and customer requirements. Their key responsibility is to
developing a comprehensive test plan and strategy to ensure effective testing of software or
products. This includes defining testing objectives, test scope, test schedules, and resource
allocation. The QA department of Xilligence is carrying out various types of testing, such as
functional testing, regression testing, performance testing, security testing, and user acceptance
testing. QA engineers create and execute test cases, analyze test results, and report any issues or
defects to the development team for resolution.

2.5.5 BPO

Business Process Outsourcing refers to the practice of contracting specific business processes or
functions to a third-party service provider. Xilligence outsource non-core or support functions to
external companies that specialize in those areas, allowing the organization to focus on its core
competencies. BPO services can include various business functions such as customer support,
technical support, telemarketing, data entry, human resources, finance and accounting, IT
services, and more. Company outsource these functions to take advantage of cost savings, access
specialized skills and expertise, improve efficiency, and enhance overall business performance.
BPO allows organizations to optimize their operations by leveraging external expertise,
technology, and resources to streamline processes and improve productivity.

2.5.6 IT Support

IT support in a company typically involves assisting employees and clients with technical issues
related to hardware, software, networks, and other IT infrastructure. IT support teams are
responsible for troubleshooting problems, providing guidance, and resolving issues to ensure
smooth functioning of technology within the organization. In Xilligence, the IT support

36
technicians are professionals who help resolve technical problems for their business clients or
individual consumers. They typically act as essential employee, as most business require
employees to use technology to perform effectively in their roles. In IT support wing, they have
to diagnose the problem with their customer's equipment. After identifying the problem, the
support technician can then try to fix the problem and the equipment with the appropriate tools
and techniques. When customers purchase a piece of new equipment, they may require a skilled
technician to assist them in installing it so that they can start using it. This is often a simple and
frequent function of a support technician.

2.6. SWOC Analysis

SWOC analysis is a strategic planning method used to research external and internal factors
which affect company success and growth. Firms use SWOC analysis to determine the strengths,
weaknesses, opportunities, and challenges of their firm, products, and competition. SWOC
analysis is relevant to SWOT analysis. SWOT examines strengths, weaknesses, and
opportunities. But it focuses on threats rather than challenges. The two are similar but they do
have their differences, which is why firms may choose to use SWOC or SWOT. Strengths and
weaknesses are internal factors. They are characteristics of a business that give it a relative
advantage (or disadvantage, respectively) over its competition. Opportunities and threats, on the
other hand, are external factors. Opportunities are elements of the external environment that
management can seize upon to improve business performance (like revenue growth or improved
margins).Threats are elements of the external environment that may endanger a firm’s
competitive advantage(s), or even its ability to operate as a going concern (think regulatory
issues or technological disruption). The technique is credited to Albert Humphrey, who led a
convention at Stanford University in the 1960s and 1970s using data from Fortune 500
companies.

2.6.1 Strength

 Innovative technology: Xilligence Technologies is known for its innovative solutions and
cutting-edge technology. They stay ahead of the curve by leveraging the latest
advancements in the industry, which gives them a competitive edge.

37
  Strong Research and Development: The Company has a robust research and development
team that consistently works on developing new products and improving existing ones.
This allows them to adapt to changing market demands and stay relevant in the industry.
 Diverse Product Portfolio: Xilligence Technologies offers a diverse range of products and
solutions, catering to various industries and sectors. This diversification minimizes risk
and allows them to tap into multiple revenue streams.
 Strong Partnerships: The Company has established strategic partnerships with key players
in the industry. These partnerships enable them to collaborate, share resources, and
access new markets, expanding their reach and customer base.

2.6.2 Weakness

 Xilligence focuses solely on key domains such as banking and financial services, digital
health, and e-commerce.
 Competitors around Xilligence focus on nearly all areas, however Xilligence domain
expertise is limited.

2.6.3 Opportunities

 Partnership: Xilligence can increase its partnership which provides them access to joint
projects, additional resources, knowledge, and client network.
 Demand for AI Solution: AI technologies enable IT companies to enhance and expand
their service offerings.

2.6.4 Challenges

 Getting the right people for the right job at the right time
 Skilled professionals may be drawn to opportunities offered by other companies

38
2.7. Organization Policies

2.7.1 HR Policy

HR policies, also known as human resources policies, are a set of guidelines and procedures
established by an organization to govern its approach to managing its employees and their work-
related activities. These policies provide a framework for consistency, fairness, and compliance
within the organization. It is mandatory for every associate to strictly follow the company
policies:

Working Hours: The total working hours is 8 hours. Work shift & timings of an employee shall
be based on the project you are assigned, which are to be strictly followed. If an employee has
taken leave, it must be marked in HRMS portal.

Leave and Attendance policy: A permanent employee of the company is entitled to 12

(Twelve) days of Casual Leave and 10 days of privilege leave in a year. To avail of any leave,
the employee should submit a formal application to the Human Resources Department, through
his/her immediate supervisor.

Probation/Confirmation Policy: All newly hired associate will undergo a probationary period
to ensure that their performance meets expectations. Continued employment is subject to
satisfactory probationary performance reviews. The normal duration of probation period is 6
months, during which the company shall be training the employees.

Biometric Attendance: Attendance will also be recorded as on biometric reports. It is

mandatory that employee should punch in/out in proper manner.

39
2.7.2 IT Security Policy

An IT Security Policy identifies the rules and procedures for all individuals accessing and using
an organization's IT assets and resources. An Information Technology (IT) Security Policy
identifies the rules and procedures for all individuals accessing and using an organization's IT
assets and resources.

 Access Control: Specify rules for granting and revoking user access privileges,
authentication mechanisms, password policies, and account management procedures.
 Network Security: Establish guidelines for securing the organization's network
infrastructure, including firewalls, intrusion detection/prevention systems, virtual private
networks (VPNs), and wireless networks.
 Data Protection: Outline procedures for data backup, encryption, retention, and disposal.
Address data privacy regulations and compliance requirements.
 Software Development: Define secure coding practices, vulnerability testing, and
deployment procedures for software and applications.
 Training and Awareness: Establish ongoing training programs to educate employees
about IT security best practices, including phishing awareness, social engineering, and
password hygiene.
 Compliance: Ensure that the organization complies with relevant laws, regulations, and
industry standards related to IT security.

40
 CHAPTER 3

POSITIONING OF INTERN

41
3.1 Position

CTO

HR
EXECUTIVE

INTERN

The internship opportunity was provided by Xilligence in the position of Human Resources
intern on date from May 8 to June 21.

Duties and Responsibility assigned

 Preparation of PPT for the company
 To prepare Exit Interview form for the company
 To prepare Travel policy
 Recruiting candidates through LinkedIn
 To prepare company overview form for the employees

42
 CHAPTER 4
INTERNSHIP OVERVIEW

43
4.1. Weekly Activity Report
Title of Summer Internship: Organizational Study
Date From: 08.05.2023 to 21.06.2023

Day & Time Tasks assigned Task Observations

Date completed
Week 1 9.30am-5.30pm  Introduction to YES  Introduction about
the company the company
 Prepare a PPT procedures
for the company  Got an overview
about the
implementation of
employee welfare

Week2 9.30am-5.30pm  To study the YES  Got an outline

various sources about
of Recruiting recruitment
 To understand through LinkedIn
the process of and Understood
recruiting about the process
through of preparing
LinkedIn resumes
 To identify and
convert the
resumes into the
company format
Week 3 9.30am-5.30pm  To know about YES  Get an idea about
the recruiting to create the
pitch recruitment pitch
 To prepare the  Get an idea about
PPT about the the HR policies in
HR policies of the company by
the company reading the
from the synopsis.
company
synopsis

44
Week 4 9.30am-5.30pm  Prepare an YES  Obtained an idea
Organizational about the each
hierarchy chart department and
from the know the duties
document of HR and responsibilities
policies of the of each department
company  Got an insight on
 To make an exit the procedures to
interview form be done from an
for the company employee side
while an employee
is resigning. i.e;
knowledge share,
exit interview
etc…
Week 5 9.30am-5.30pm  To prepare the YES  Got an insight on
travel policy the each
 To prepare the department of the
hierarchy chart organization and
of each got an outline
departments of about the projects
the organization done by each
departments
Week 6 9.30am-5.30pm
Week 7 9.30am-5.30pm

45
4.2 Contributions of Intern to the
Organization Initiatives and Responsibilities:-
As an intern my responsibility is to study the various activities going on within the organization.
The responsibilities assigned during the internship program at Xilligence were at the Human
Resource Department. The duration of the internship was 45 days.

The responsibilities include:

 To study the various departments and their functioning
 Preparing company overview and exit interview forms for employees
 Recruiting eligible candidates through

LinkedIn Task Accomplishment:

 Preparing PPTs for the company

 Entering the details of product engineered companies in Excel sheet
 Editing the Travel policy of the company

4.3 Knowledge gained from Internship

During the course of internship I gained so much more knowledge about the corporate working
culture and environment. I got many opportunities to explore many new things, what is this
organization about, how they engage their employees by conducting various employee
engagement programs. This course of time helps me to gained professional experience in the real
world of employers and business managers. I was able to judge myself if I’m able to adapt a
work life environment. The goal of the internship in human resources is to apply knowledge
acquired in the classroom to real- world situations, as well as gain the skills and experience that
is necessary to prepare the student for a successful career in human resources.

The main areas which I could learn thoroughly are:

 Recruitment process at Xilligence

 Preparing Travel Policy
 Convert the resumes into company format
 Preparing exit interview forum.

46
4.4 Work Sample

47
48
49
CHAPTER 5
CONCLUSION

50
Overall, Internship is a really good program that helps to influence and develop my skills,
abilities and knowledge. Xilligence is also a good place to do internship. Xilligence is a
technology and outsourcing firm dealing with apps and web design, machine learning, business
intelligence, automation and staffing.

Throughout my internship, I could understand more about the definition of an HR Executive and
prepare myself to become a responsible and innovative HR manager in future. Along my
internship period, I realize that observation is a main element to find out the root cause of a
problem. Not only for my internship but daily activities too. During my internship, I cooperate
with my colleagues and supervisors to determine the problems. Moreover, the internship
indirectly helps me to learn independently, discipline myself be considerate, patient, self-trust
and the ability to solve problems. Apart from that, I had also developed my communication skills
while communicating with others.

The 45 days internship program in Xilligence has enabled me to acquire practical knowledge on
the management theories and real-life workplace experience in a first-person perspective. The
valuable time spent at the firm enabled me to develop a network of contacts for future career
enhancements. The internship program enhanced both my technical as well as communication
skills by working as a human resource intern. The team gave me immense support and many
exposures opportunity to put forward my skills and also to solve many problems effectively.

51
 REFERENCES

 https://www.corporatefinanceinstitute.com
 https://www.ibef.org
 https://www.investopedia.com
 https://www.shrm.org
 https://www.startuphrtoolkit.com
 https://www.techtarget.com

52
ANNEXURES

53
 Weekly Activity Report
Summer Internship Report
Xilligence Technology Pvt Ltd.
Name: AKSHAYA P. KUMAR
Date from: 08/05/2023 Date to: 12/05/2023

Day and date Time Task assigned Task completed Observation

Monday 9:30 am- 5:30 pm Study about Task completed It is a Product EngineeringCompany
08/05/2023 company which is specializing in Digital Health,
Ecommerce & Software testing,
QualityAssurance for Banking &
Financial Sector.
The company is established in 2000.

Tuesday 9:30 am – 5:30 pm Orientation Task completed Got an overview about the company
09/05/2023

Wednesday 9: 30 am- 5:30 pm Make a fresh N/A Introduction to company history

10/05/2023 ppt of
corporate
presentation
about the
company
Thursday 9:30 am – 5:30 pm Continuing the N/A Got an overview about the
11/05/2023 same implementation of employee welfare

Friday 9:30 am- 5:30 pm Continuing the Task completed Got a complete outline about the
12/05/2023 same company

54
 Weekly Activity Report
Summer Internship Report
Xilligence Technology Pvt Ltd.
Name: AKSHAYA P. KUMAR
Date from: 15/05/2023 Date to: 19/05/2023

Day and date Time Task Task completed Observation

assigned
Monday 9:30 am- 5:30 pm To study Task completed
15/05/2023 the various Got an overview about recruiting
sources of
Recruiting

Tuesday 9:30 am – 5:30 To understand N/A Got an outline about recruitment

16/05/2023 pm the process of through LinkedIn
recruiting
through
LinkedIn.

Wednesda 9: 30 am- 5:30 pm Continuin Reach the limit Got a complete outline about
y g the recruitment
17/05/202 same using LinkedIn
3

Thursday 9:30 am – 5:30 To identify Ongoing Understood about the process of

18/05/2023 pm and preparing resumes
convert the
resumes
into the
company
format
Friday 9:30 am- 5:30 pm Continuin Task completed Got to know about it more broadly.
19/05/2023 g the
same

52
 Weekly Activity Report
Summer Internship Report
Xilligence Technology Pvt Ltd.
NAME: AKSHAYA P KUMAR
Date from: 22/05/2023 Date to: 26/05/2023

Day and Time Task assigned Task Observation

date completed
Monday 9:30 am- 5:30 pm To convert the Ongoing Understand the difference between
22/05/2023 resumes into the the CV and resume
company format

Tuesday 9:30 am – 5:30 pm Continuing the same Task completed Get a detailed knowledge for
23/05/2023 preparing the CV and Resume

Wednesday 9: 30 am- 5:30 pm To prepare the Task completed Get a complete overview about the
24/05/2023 fresher’s induction company and get an outline about
PPT about the their technology outsource.
company

Thursday 9:30 am – 5:30 pm To know about the Task completed A recruitment pitch is a succinct
25/05/2023 recruiting pitch and clear statement that a recruiter
offers to a prospective candidate in
order to inform the candidate of
a position, present a company and
potentially capture their interest and
encourage them to apply. Get an
idea about to create the recruitment
pitch.

Friday 9:30 am- 5:30 pm To prepare the PPT Ongoing Get an idea about the HR policies in
26/05/2023 about the HR the company by reading the
policies of the synopsis.
company from the
company synopsis.

53
 Weekly Activity Report
Summer Internship Report
Xilligence Technology Pvt Ltd.
NAME: AKSHAYA P KUMAR
Date from: 29/05/2023 Date to: 02/06/2023

Day and date Time Task assigned Task completed Observation

Monday 9:30 am- 5:30 pm Read the documents Task completed Got an insight on the
29/05/2023 about the HR HR policies used by
policies of the the company
company
Tuesday 9:30 am – 5:30 pm Made a PPT on the Task completed Gained overall idea on
30/05/2023 HR policies of the the HR policies include
company Employee code of
conduct, HRMS tools
and IT security policies

Wednesday 9: 30 am- 5:30 pm Prepare an Started to do the Idea on designations

31/05/2023 Organizational flowchart as per prevailing in the
hierarchy chart from the document company
the document of HR given
policies of the
company
Thursday 9:30 am – 5:30 pm Continuing the same Task completed Obtained an idea about
01/05/2023 and got an overview the each department
about the marketing and know the duties
and sales department and responsibilities of
of the company each department

Friday 9:30 am- 5:30 pm Assigned to make an Task completed Got an insight on the
02/05/2023 exit interview form procedures to be done
for the company from an employee side
while an employee is
resigning. i.e;
knowledge share, exit
interview etc…

54
 Weekly Activity Report
Summer Internship Report
Xilligence Technology Pvt Ltd.
NAME: AKSHAYA P KUMAR
Date from: 05/06/2023 Date to: 09/06/2023

Day and date Time Task assigned Task completed Observation

Monday 9:30 am- 5:30 pm On Leave On Leave On Leave
05/06/2023

Tuesday 9:30 am – 5:30 pm Editing was assigned Finished the Obtained an idea about
06/06/2023 by the HR on the editing and made the travel policies of the
Company’s travel a few changes as company. This travel
policy per the direction policy is applicable for
given by the HR all the onsite travels to
Middle East Countries
for the project
engagement activities.
Wednesday 9: 30 am- 5:30 pm Prepared a list of the Collected the list Helped to study more
07/06/2023 product based of companies and on how to use excel
companies in UK their websites
from LinkedIn

Thursday 9:30 am – 5:30 pm To prepare the Visit and collect Got an insight on the
08/06/2023 hierarchy chart of details from each each department of the
each departments of departments of the organization and got an
the organization organization outline about the
projects done by each
departments

Friday 9:30 am- 5:30 pm Continuing the same Completed Got an idea on
09/06/2023 designations prevailing
in the company and
duties and
responsibilities of each
employees working in
the company

55
 Weekly Activity Report
Summer Internship Report
Xilligence Technology Pvt Ltd.
Date from: 12/06/2023 Date to: 16/06/2023

Day and date Time Task assigned Task completed Observation

Monday 9:30 am- 5:30 pm To prepare the Task completed The form allows the company to
12/06/2023 company gather and maintain accurate and
overview form up-to-date employee information.
for employees The company overview form
enhances transparency,
communication, and compliance
within the organization, providing
employees with a clear
understanding of their rights,
benefits, and responsibilities.
Tuesday 9:30 am – 5:30 pm To prepare the Ongoing Got a clear picture of the
13/06/2023 organizational organizational and departmental
report for the hierarchy of the organization
company
Wednesday 9: 30 am- 5:30 pm Continuing the Ongoing Got the ideas about the duties and
14/06/2023 same responsibilities of each employee in
the organization

Thursday 9:30 am – 5:30 pm Continuing the Task completed Got a clear picturization about the
15/06/2023 same organization

Friday 9:30 am- 5:30 pm To recruiting Task completed Understand more about the
16/06/2023 eligible recruiting process in the
candidates via organization
LinkedIn

56
57