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Section 3: Segmentation, targeting & positioning strategy

3.1 Segmentation
Geographic
- TH True Milk's target customers live in urban areas, in 2 major cities (HCMC
and Hanoi)
Demographic
Gender: The target audience of TH True Milk is Female
Age: TH True Milk's target customer groups are
- Teenagers (13-18 years old)
- Young people (18-24 years old)
- Adult (25-35 years old)
Life – cycle stage: TH True Milk's target customer groups are
- Young single
- Young married without children
- Young married with children
- Middle-aged married with children
Income:
- Group A Class (15 – 150 million VND)
- Group B Class (7.5 – 15 million VND)
Education:
- Elementary School
- Secondary School
- High School
- College
- University
- Post-graduate

Psychographic
TH True Milk's target customers are interested in health and nutrition issues, prefer
nutritious food, beneficial for physical and mental health.
Behavior
Occasion Segmentation: Customers often use Buy products for meals (usually
Breakfast)
Benefit Segmentation:
- Habitual 
- Problem Solving
- Give a gift
- Visit the sick
User Status: Customers have a habit of using the product
- 1 – 2 times/day
- 4 – 5 days/week
User Rate: Customer usually use the product 10 liters/month or more

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