VNX ™ SolVe Generator

Solution for Validating your engagement

Replacing a 1U Standby Power Supply

Topic
VNX 5300 Procedures
Selections
VNX5300 Activity Type: Hardware Replacements
Prevent possible DU-DL situation. Do you have the Service LAN Connection procedure?: No - Include
the Service LAN Connection procedure
Standy Power Supply (SPS): 1U SPS

Generated: January 13, 2022 7:06 AM GMT

REPORT PROBLEMS

If you find any errors in this procedure or have comments regarding this application, send email to
SolVeFeedback@dell.com

Copyright © 2021 Dell Inc. or its subsidiaries. All Rights Reserved.

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MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-
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EMC believes the information in this publication is accurate as of its publication date. The information is
subject to change without notice. Use, copying, and distribution of any EMC software described in this
publication requires an applicable software license.

Dell, EMC, Dell EMC and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other
trademarks may be the property of their respective owners.

Publication Date: January, 2022

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 Contents
Preliminary Activity Tasks .......................................................................................................4
Read, understand, and perform these tasks.................................................................................................4

Handling Field Replaceable Units (FRUs) ..............................................................................5

FRUs and Power Issues ...............................................................................................................................5
Avoiding Electrostatic Discharge (ESD) damage..........................................................................................5
Emergency procedures (without an ESD kit)...........................................................................................6
Removing, installing, or storing FRUs .....................................................................................................6
Using Linux CLI on VNX systems with FRU/CRUs .................................................................................7
Disabling Connect Home ........................................................................................................7
Disabling call home for a block system.........................................................................................................7
Disabling Connect Home and email notifications for a file/unified system....................................................8

Replacing a 1U Standby Power Supply (SPS)........................................................................9

Task 1: Review task summary ......................................................................................................9
Task 2: Check system for faulted hardware..................................................................................9
Task 3: Run the Verify Storage System wizard.............................................................................9
Task 4: Shut down power and remove cables ............................................................................10
Task 5: Remove SPS front bezel ................................................................................................10
Task 6: Remove front plate .........................................................................................................11
Task 7: Remove standby power supply ......................................................................................12
Task 8: Install standby power supply ..........................................................................................12
Task 9: Reconnect cables and power up the SPS......................................................................13
Task 10: Install front plate .............................................................................................................14
Task 11: Install the SPS front bezel ..............................................................................................15
Task 12: Use Unisphere to verify operation of FRU......................................................................15
Task 13: Check system for faulted hardware................................................................................15
Task 14: Run the Verify Storage System wizard...........................................................................15
Finish ..........................................................................................................................................................16

Enabling Connect Home .......................................................................................................16

Enabling call home for a block system........................................................................................................16
Enable ESRS device client on control station.............................................................................................17
Enabling Connect Home and email notification for a file/unified system ....................................................17

Appendix A: Using the Install Base Group (IBG) Business Services Portal .....................18

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Appendix B: Establishing/Using the VNX Service LAN Port Connection..........................23
Establish the LAN Port Connection.............................................................................................................23
Connecting to a VNX5200, VNX5400, VNX5600, VNX5700, VNX5800, VNX7500, VNX7600 and
VNX8000.....................................................................................................................................................24
Connecting to a VNX5100, VNX5300 or VNX5500 ....................................................................................26
Setup Unisphere Manager On-Array VNX ..................................................................................................26
Setup Unisphere Manager Off-Array Client ................................................................................................26
Starting the Unisphere Service Manager via Service LAN Port..................................................................27

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Preliminary Activity Tasks
This section may contain tasks that you must complete before performing this procedure.

Read, understand, and perform these tasks

1. Table 1 lists tasks, cautions, warnings, notes, and/or knowledgebase (KB) solutions that you need to
be aware of before performing this activity. Read, understand, and when necessary perform any
tasks contained in this table and any tasks contained in any associated knowledgebase solution.

Table 1 List of cautions, warnings, notes, and/or KB solutions related to this activity

301857: Do not perform a VNX OE NDU on any VNX Storage Processors connected to a VPLEX
running any VPLEX GeoSynchrony version. Do not perform a proactive Storage Processor reboot on
any VNX Storage Processors connected to a VPLEX running any VPLEX GeoSynchrony version.
Refer to
ETA 182792 https://support.emc.com/kb/182792,
ETA 193541 https://support.emc.com/kb/193541, and
ETA 197315 https://support.emc.com/kb/197315.

2. This is a link to the top trending service topics. These topics may or not be related to this activity.
This is merely a proactive attempt to make you aware of any KB articles that may be associated with
this product.

Note: There may not be any top trending service topics for this product at any given time.

VNX Top Service Topics

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Handling Field Replaceable Units (FRUs)

WARNING: The weight of some FRU assemblies is not evenly distributed. To prevent personal injury or
equipment damage when handling FRU assemblies, make sure you provide extra support at the heavy
end of a FRU assembly.

This section describes precautions you must take and general procedures you must follow when
removing, installing, or storing field-replaceable units (FRUs). The procedures in this section apply to FRU
handling during hardware upgrades as well as during general replacement.

FRUs and Power Issues

FRUs are designed to be powered up at all times. This means you can replace FRUs and accomplish
most hardware upgrades while the cabinet is powered up. To maintain proper airflow for cooling and to
ensure EMI compliance, make sure all front bezels, filler panels, and filler modules are reinstalled after
the FRU replacement or hardware upgrade is completed. Do not remove a faulty FRU from the system
until you have a replacement available.

CAUTION: When you want to power down a storage processor enclosure (SPE), turn off the power
switch on the enclosure’s standby power supply (SPS). Never turn off the SPE’s power supply switches.
Turning off the SPE power supply switches instead of the SPS power switch shuts down the storage
processors before they have enough time to save the write-cache data to the vault drives. This causes
data loss.

If write-cache data is not saved, the storage processor log displays an error message similar to the
following:
Enclosure 0 Disk 5 0x90a (Can’t Assign - Cache Dirty) 0 0xafb40 0x14362c.
If you see this error message, contact Customer Service immediately.

Avoiding Electrostatic Discharge (ESD) damage

When replacing or installing FRUs, you can inadvertently damage the sensitive electronic circuits in the
equipment by simply touching them. Electrostatic charge that has accumulated on your body discharges
through the circuits. If the air in the work area is very dry, running a humidifier in the work area helps
decrease the risk of ESD damage. You must use the following procedures to prevent damage to the
equipment, so read the following instructions carefully.
• Provide enough room to work on the equipment. Clear the work site of any unnecessary materials or
materials that naturally build up electrostatic charge, such as foam packaging, foam cups, cellophane
wrappers, and similar items.
• Do not remove replacement or upgrade FRUs from their antistatic packaging until you are ready to
install them.
• Gather the ESD kit and all other materials you will need before you service a component. Once
servicing begins, you should avoid moving away from the work site; otherwise, you may build up an
electrostatic charge.
• Use the ESD kit when handling any FRU.

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 If an emergency arises and the ESD kit is not available, follow the procedures in the section
Emergency procedures (without an ESD kit).
• Use the ESD wristband that is supplied with your system.
To use it, attach the clip of the ESD wristband (strap) to any bare (unpainted) metal on the cabinet
enclosure; then secure the wristband around your wrist with the metal button against your skin.

Emergency procedures (without an ESD kit)

In an emergency, when an ESD kit is not available, use the following procedures to reduce the possibility
of an electrostatic discharge by ensuring that your body and the subassembly are at the same
electrostatic potential.

IMPORTANT: These procedures are not a substitute for the use of an ESD kit. You should follow them
only in the event of an emergency.

• Before touching any FRU, touch a bare (unpainted) metal surface of the enclosure.
• Before removing any FRU from its antistatic bag, place one hand firmly on a bare metal surface of the
enclosure, and at the same time, pick up the FRU while it is still sealed in the antistatic bag. Once you
have done this, do not move around the room or contact other furnishings, personnel, or surfaces
until you have installed the FRU.
• When you remove a FRU from the antistatic bag, avoid touching any electronic components and
circuits on it.
• If you must move around the room or touch other surfaces before installing a FRU, first place the
FRU back in the antistatic bag. When you are ready again to install the FRU, repeat these
procedures.

Removing, installing, or storing FRUs

Use the following precautions when you remove, handle, or store FRUs:
• Do not remove a FRU from the cabinet until you have the replacement available.
• Handle a FRU only when wearing a properly attached ESD wristband:
Attach the clip of the ESD wristband to the ESD bracket or to a bare metal portion of the FRU’s
enclosure.
Secure the wristband around your wrist with the metal button against your skin.
• Handle a FRU gently. A sudden jar, drop, or vibration can permanently damage some FRUs.
• The weight of some FRUs is not evenly distributed. To prevent personal injury or equipment damage
when removing, installing, or handling theses FRUs, use both hands and provide extra support at the
heavy end of the FRU.
• Never use excessive force to remove or install a FRU.
• Store a FRU in the antistatic bag and the specially designed shipping container in which you received
it. Use this special shipping container when you need to return the FRU.
• If you need to store a FRU for a short time, make sure the temperature of the location where you
store FRU is within the limits specified by the FRU’s Technical Specifications.
• Disk modules are sensitive to the extreme temperatures sometimes encountered during shipping. We
recommend that you leave a new disk modules in its shipping container and allow it to acclimate to
the installation site’s ambient temperature for at least four hours before operating the new module in
the system.

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 • When removing a disk module, pull the module part way out of the slot, then wait 30 seconds for the
drive to spin down before removing it.
• When installing multiple disks in a powered-up system, wait at least 10 seconds before sliding the
second and each subsequent disk into the system.
• Place a disk module on a soft, antistatic surface, such as an industry-standard antistatic foam pad or
the container used to ship the module. Never place a disk module directly on a hard surface.

Using Linux CLI on VNX systems with FRU/CRUs

Users should obtain Root User credentials before starting FRU/CRU activities on VNX1/VNX2 systems,
when using Command Line on the Control Station. The beginning # at the CLI prompt indicates that the
user is Root. Generally, a user logs into the Control Station as the user “nasadmin”, and then performs
an “$ su” , and enters the password for Root, to get to the # prompt. Certain commands, such as
mounting file systems on the Control Station, always require root user.

Disabling Connect Home

The procedure for disabling Connect Home or call home depends on whether you are working on a block
or file/unified system.

Disabling call home for a block system

Use Unisphere or naviseccli to disable call home for the storage system during this maintenance activity.
You can disable call home responses for a user determined time period between the 30 minute minimum
and the 240 minute maximum.

Note: The procedure below details how to disable call home using Unisphere. As an alternative you can
use naviseccli on a Windows management client to disable call home:
naviseccli eventmonitor -monitor -disableresponse -user <username> -password
<password> -scope 0 -server <serverIPaddr> -time <min>

1. [ ] Log in to the storage system or the Unisphere domain that contains the storage system.
2. [ ] From Unisphere, select System > Monitoring and Alerts > Notification and select the Distributed
Monitors tab.
3. [ ] Right click on the name of SP A in the list of distributed monitors for the storage system on which
you are disabling call home and select Disable/Enable Responses.
The Disable/Enable Responses dialog box appears.
4. [ ] Select the Disable Responses check box and set a time period during which responses will be
disabled for the anticipated maintenance activity. Then click OK.
In the popup that appears, click Yes to confirm.
5. [ ] Repeat these steps for SP B.

Note: You MUST disable responses on BOTH SP A and SP B to disable the storage system call
home responses.

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Note: Disable/Enable Responses (quiet mode) feature will automatically re-enable call home when the
timer you set to disable call home expires. Network connectivity between the storage system and the call
home monitoring station is required for the Software Assistant to automatically enable call home and
verify the call home rules.

Disabling Connect Home and email notifications for a file/unified system

1. [ ] At the rear of the cabinet, connect the null modem cable from the serial port on the management
console to the serial port on the primary Control Station.

Figure 1 Control station serial connection

2. [ ] Open a terminal emulation program (For example, HyperTerminal or PuTTy) and use the
following settings to create a serial connection to CS 0:
• Bits per second: 19200
• Data bits: 8
• Parity: None
• Stop bits: 1
• Flow control: None
• Emulation: Auto Detect
• Telnet terminal ID: ANSI
3. [ ] Login as nasadmin.
4. [ ] Become the root user:
$ su root
Password:
5. [ ] As the root user, disable Connect Home:
# /nas/sbin/nas_connecthome -service stop
6. [ ] Disable the email notification service:
# /nas/bin/nas_emailuser -modify -enabled no
7. [ ] Verify that the email notification service has stopped (is not enabled):
# /nas/bin/nas_emailuser -info
8. [ ] Check if ESRS client is enabled. Record if ESRS is enabled. If a control station is replaced or re-
imaged ESRS must be re-provisioned.

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 # /nas/sbin/nas_connecthome –i
ESRS :
Priority = Disabled or Enabled
9. [ ] If ESRS client is enabled run the following command and record the ESRS configuration data.
# /celerra/esrs2/Configurators/esrs_client_configurator --show-esrs-
configuration
ESRS DC is connected to esrs3-corestg.isus.emc.com on port 443
Policy Manager is disabled
Proxy Server is disabled

Replacing a 1U Standby Power Supply (SPS)

This procedure explains how to replace a 1U standby power supply (SPS) in a VNX series system. Do not
remove a faulted power supply until you have a replacement power supply with the same part number
available.

Task 1: Review task summary

1. [ ] So that you understand what is involved, the table of Contents lists the high-level tasks required
for this procedure. Take a moment to become familiar with these tasks. If you have any questions,
contact Customer Support before you begin the procedure.

Task 2: Check system for faulted hardware

1. [ ] Log in to EMC Unisphere and check for any faulted hardware components in the storage system.
Start Unisphere for the storage system by entering the IP address in a browser window.
2. [ ] In the system drop-down list on the menu bar, select the system in which you may have a faulted
hardware component.
3. [ ] Select System > Hardware > Storage Hardware.
4. [ ] Check for any faulted storage hardware components.

IMPORTANT: Prior to replacing this SPS, please review Knowledgebase Article 464842: Standby Power
Supply (SPS) shows 'Cabling status is unknown' and/or 'Unknown Config' after replacement
https://support.emc.com/kb/464842

Note the following conditions that can cause these errors to occur:
• SPS testing did not kick in after SPS replacement.
• SPS Replacement has occurred.
• Weekly Battery test has occurred and failed.

Task 3: Run the Verify Storage System wizard

1. [ ] Use the Verify Storage System wizard to perform a health check on the storage system. Start the
Unisphere Service Manager by doing either one of the following:

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 Click the Unisphere Service Manager icon on your desktop,
or
Select Start> All Programsor Start > Programs, then select EMC > Unisphere > Unisphere Service
Manager > Unisphere Service Manager.
2. [ ] Log in to your system.
3. [ ] From the System screen, select Diagnostics > Verify Storage Systemto run the storage system
health check wizard.

Task 4: Shut down power and remove cables

1. [ ] Identify the faulted SPS by its amber LED.
2. [ ] Shut down power on the SPS that you are replacing by pressing the left side of the SPS power
switch (Figure 2).

Figure 2 SPS power switch (SPS A shown)

3. [ ] Disconnect the SPS cables:

Note: Label the cables for reinstallation later.

a. Unplug the SPS power cord from the site power source and then from the SPS.
b. From the SPS, unplug the sense cable and the power cord connecting the SPS to the SP directly
above it.

Task 5: Remove SPS front bezel

IMPORTANT: You must remove the enclosure’s front bezel to gain access to an SPS. The bezel is
required for EMI compliance when the enclosure is powered up. Remove it only to replace or add an
SPS.

1. [ ] Press the two latch buttons on the bezel surface to release the bezel from the cabinet (Figure 3).

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 Figure 3 Releasing the SPS front bezel

2. [ ] Pull the bezel off and put it on a clean, static-free surface (Figure 4).

Figure 4 Removing the SPS front bezel

Task 6: Remove front plate

1. [ ] Remove the four or six screws on the front plate and remove the front plate (Figure 5).

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 Figure 5 Removing the front plate

2. [ ] Save the front plate and screws for reinstallation later.

Task 7: Remove standby power supply

1. [ ] From the rear, remove the four screws that secure the SPS.
2. [ ] From the front of the cabinet, slide the SPS off the tray (Figure 6).

Figure 6 Removing a 1U SPS

Task 8: Install standby power supply

1. [ ] Remove the SPS from its packaging.
2. [ ] From the front, slide the SPS onto the tray and into position (Figure 7).

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 3. [ ] From the rear, secure the SPS with four screws that you saved either from removing the back
plate (if you are adding a second SPS) or from removing from a failed SPS (if you are replacing an
SPS).

Figure 7 Installing a standby power supply

Task 9: Reconnect cables and power up the SPS

1. [ ] Reconnect the sense cable from the SPS serial port (marked with a battery symbol) o
management module to the SPS (Figure 8 or Figure 9).
2. [ ] Reconnect the power cables to the replacement SPS.

a. Connect the power cord to the power distribution unit (PDU) in the cabinet or the
b. site power circuit and to the SPS.
c. Connect the power cord from the storage processor assembly power supply to the SPS.

Figure 8 Reconnecting cables to the replacement SPS in a VNX with a DPE

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 Figure 9 Reconnecting cables to the replacement SPS in a VNX with an SPE

3. [ ] Power up the SPS by pressing the right side of the SPS power switch (Figure 10).

Figure 10 SPS power switch (SPS A shown)

Task 10: Install front plate

1. [ ] Reposition the front plate and secure it with the screws that you saved when you removed the
plate (Figure 11).
2. [ ] If you are adding a second SPS, secure that SPS to the front plate with two additional screws
that came with the SPS upgrade kit.

Figure 11 Installing the front plate

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Task 11: Install the SPS front bezel
1. [ ] Align the bezel with the enclosure.
2. [ ] Gently push the bezel into place until it latches (Figure 12).

Figure 12 Installing the front bezel

Task 12: Use Unisphere to verify operation of FRU

1. [ ] Start EMC Unisphere for the storage system by entering the IP address in a browser window.
2. [ ] In the system drop-down list on the menu bar, select the system in which you installed or
replaced the part.
3. [ ] Select System > Hardware > Storage Hardware.
4. [ ] Expand the enclosure in which you installed or replaced the part, and navigate to the part.
5. [ ] Verify that the part is in the enclosure and that it is not faulted.

Task 13: Check system for faulted hardware

1. [ ] From the open terminal emulation session, view the system state and verify the status of the
system hardware components (skip this step if this is a Block system).
/nas/bin/nas_checkup

The nas_checkup command runs a health checks on the File components as well as the storage
system. If the output of the nas_checkup command indicates any problems (for example, if a check
does not pass), correct the problems and re-run the command before continuing.

Task 14: Run the Verify Storage System wizard

1. [ ] Use the Verify Storage System wizard to perform a health check on the storage system. Start the
Unisphere Service Manager by doing either one of the following:
Click the Unisphere Service Manager icon on your desktop,
or
Select Start > All Programsor Start > Programs, then select EMC > Unisphere > Unisphere Service
Manager > Unisphere Service Manager.

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 2. [ ] Log in to your system.
3. [ ] From the System screen, select Diagnostics > Verify Storage System to run the storage system
health check wizard.

Finish

Parts Return
4. [ ] Locate the Parts Return Label package and fill out the shipping label and apply to box for return
to EMC.
5. [ ] Apply other labels for the box appropriate to this returning part. Check for any Engineering
bulletin and with the Customer to determine if it is FA bound.

IMPORTANT: If Engineering has requested the part to be shipped back for an FA, ensure the proper
ship to information has been entered and Attention to and/or Contact Name is provided in the shipping
label.

6. [ ] Securely tape the box and Ship the failed part back to EMC.

Enabling Connect Home

Enabling call home for a block system
Note: Disable/Enable Responses (quiet mode) feature will automatically re-enable call home when the
timer you set to disable call home expires. Network connectivity between the storage system and the call
home monitoring station is required for the Software Assistant to automatically enable call home and
verify the call home rules.

Use Unisphere or naviseccli to enable call home for the storage system following this maintenance
activity.

Note: The procedure below details how to enable call home using Unisphere. As an alternative you can
use naviseccli on a Windows management client to enable call home:
naviseccli eventmonitor -monitor -enableresponse -user <username> -password
<password> -scope 0 -server <serverIPaddr>

1. [ ] Log in to the storage system or the Unisphere domain that contains the storage system.
2. [ ] From Unisphere, select System > Monitoring and Alerts > Notification and select the Distributed
Monitors tab.
3. [ ] Right click on the name of SP A in the list of distributed monitors for the storage system on which
you are enabling call home and select Disable/Enable Responses.
The Disable/Enable Responses dialog box appears.
4. [ ] De-select the Disable Responses check box and click OK.
5. [ ] Repeat these steps for SP B.

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 Note: You MUST enable responses on BOTH SP A and SP B to enable the storage system call
home.

Enable ESRS device client on control station

If ESRS device client was provisioned on the control station it must be re-provisioned after a control
station replacement. From the procedure generator select; EMC Secure Remote Support > Remote
Support Installations > Installation/Configuration for File/Unified Systems > Provision VNX File/Unified
ESRS device client on control station.

Enabling Connect Home and email notification for a file/unified system

Use the open console session with the primary CS to re-enable Connect Home and email notification:

1. [ ] As the root user, clear any existing Connect Home files and enable Connect Home:
# /nas/sbin/nas_connecthome -service start -clear
2. [ ] From the Connect Home configuration, determine the connections that are enabled:
# /nas/sbin/nas_connecthome -i
3. [ ] Verify that Connect Home works with the /nas/sbin/nas_connecthome -test
<connection_name> command for each enabled connection.
For example:
# /nas/sbin/nas_connecthome -t -email_1
or
# /nas/sbin/nas_connecthome -t -email_2
or
# /nas/sbin/nas_connecthome -t -https
or
# /nas/sbin/nas_connecthome -t -modem_1
4. [ ] Verify email notifications is configured:
# /nas/bin/nas_emailuser -info
If the Recipient Address(es) field is empty, email notifications has not been configured and does not
need to be enabled. If you want to configure email notifications, use the /nas/bin/nas_emailuser
command or Unisphere to configure it.
If the Recipient Address(es) field is populated, email notifications was enabled. Re-enable email
notifications:

a. Enable email notifications:

# /nas/bin/nas_emailuser -modify -enabled yes
b. Verify that email notification works:
# /nas/bin/nas_emailuser -info
c. Test the configuration and verify that the configured Recipient Address(es) received the test email:
# /nas/bin/nas_emailuser –test

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Appendix A: Using the Install Base Group (IBG) Business Services Portal
Note: This procedure is only valid for EMC employees. EMC Service Partners should continue using the
Partner Notification Tool (PNT) or the Storage System Registration Utility (also known as ARU) to update
the EMC Install Base.

Business Services Portal: Provides a centralized location for users to submit requests directly to the
Install Base Group. The Portal is accessible outside the EMC network.

IMPORTANT: Completion of this activity is a mandatory requirement to closing a CSI Service Request.

5. [ ] Navigate to http://emc.force.com/BusinessServices to access the Portal (Figure 1).

Figure 1 Navigate to Business Portal

6. [ ] On the Business Services Portal home page, navigate to the Post Sales section and click on
‘Install Base Group’ (Figure 2).

Figure 2 Install Base Group Link

7. [ ] This will bring you to the Install Base Group case creation page. Make sure to choose the
specific Case sub-type for your request from the dropdown menu (Figure 3):

Note: If entering extra data not included in the chosen Case sub-type, enter the extra data in the
Description field or attach a document with the extra data.

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 Figure 3 Case Sub-Type Selection

Sub-Type Selections:
d. IB Status Change - Update the status in the Oracle Install Base
e. PDR Update - Add or change Preferred Dispatch Resource on a TLA
f. Move or Party Change - Move or change what customer a TLA is located at
g. Upgrade/Conversion - Updating a product to the latest version based on a Sales Order Shipment
h. Debrief - Part Usage on the different task types in Oracle
i. Model Quantity Update - Changing the quantity on a Model in the IB
j. Secure Credentials - SP Upgrades and enabling the field to obtain secure credentials
k. Other - All other requests that don’t fit into categories
l. Model Separation - Splitting multiple models into single instances
m. Microcode Update - Updating the microcode to the desired version

Note: Once a sub-type is chosen, click on the ‘Select’ button which will populate the form with all the
relevant fields for your specific service request

8. [ ] Populate your contact name, e-mail address, phone and theatre (Figure 4).
You can also include the e-mail addresses of any other users that you would like to include on this
request in the ‘Additional Notification Email’ fields.

Figure 4 Contact Form

Note: All fields marked in red are required for submission

9. [ ] In the Case Details section, populate the ‘Subject’ and ‘Description’ fields to provide details on
the type of support needed (Figure 5).

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 Figure 5 Case Details

Note: If this is a Federal request, make sure to check the “Federal Case’ check box. If not, do not
make a Federal Case out of it.

10. [ ] Select the corresponding Product Families that apply to your request (Figure 6).

Note: Family is the TLA/Model product family for your request. If you have multiple product families in
your request and one of them is listed here, choose that family; otherwise choose “All Other
Families”.

11. [ ] Fill out the additional fields that are relevant to your specific Case sub-type (Figure 6)

Figure 6 Product Information

12. [ ] If you need to include additional documents with your request, navigate to the Upload
Attachments section and click on ‘Choose file’. Provide details on the file selected in the ‘Description’
field (Figure 7).

Figure 7 Upload Attachments

13. [ ] Once you have provided all the relevant information and included any necessary attachments,
click on the ‘Submit’ button (Figure 8).

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 Figure 8 Submit

14. [ ] This will send the request to the Install Base Group for their review. You will receive automated
e-mail notifications to stay up-to-date on the progress of your request (Figure 9).

Figure 9 Done

15. [ ] Upon completion of this service activity, update the CSI database with the new VNX system
information for this site. Standard Global Services discipline requests you to register this service
activity in CSI, particularly for an Install or an Upgrade. You can use CRM or MS Outlook IB Database
email form in accordance with your team's reporting policy. Verify that all the customer site
information is correct (Table 1).

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 Table 1 Site Information for CSI

Information for Updating IB Database

1. General Information (always required)
CE / Requestor Name:
CE / Requestor Badge Number:
CE / Requestor Phone Number (when applicable):
Task or Service Request (SR) Number:
Sales Order Number:
Procedure Performed at Party ID Number:
Installation or Completion Date:
Integrated or Gateway System? Check One: Integrated [ ] Gateway [ ]
2. VNX System Installation (when applicable)
VNX Serial Number:
VNX OE Software Version:
Remote Connection Phone Number:
AUX Array (when applicable)
TLA Serial Number:
TLA Part Number:
FLARE Software Version:
3. VNX Hardware Upgrade Conversion (when applicable)
VNX Model Number Change: From (original): To (final):
Added Data Mover or Blade (when applicable)
TLA Serial Number:
TLA Part Number:
Added or Changed Data Mover Enclosure (when applicable)
TLA Serial Number:
TLA Part Number:
Added or Changed Storage Processor Enclosure (when applicable)
TLA Serial Number:
TLA Part Number:
4. VNX Software Upgrade (when applicable)
NAS Software Upgrade Version:
FLARE Code Upgrade Version:
5. VNX FRUs Replaced, Added, or Removed (when applicable)
Serial Numbers or Instance Numbers of FRUs:

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Appendix B: Establishing/Using the VNX Service LAN Port Connection
Connecting your laptop to the Storage Processor’s (SP) Service LAN port allows VNX management and
code upgrades without using a customer’s management station or connecting your laptop to the
customer’s network. This procedure for VNX5100 – 8000 models, specifically describes how to establish
the Service LAN port connection and how to setup Unisphere Manager on this port.

IMPORTANT: The VNX Storage Processor’s Service LAN ports are not always connected to an internal
switch. The VNX5200, VNX5400, VNX5600, VNX5700, VNX5800, VNX7500, VNX7600 and VNX8000
Service LAN ports are internally switched, but the VNX5100, 5300 and 5500 are not internally switched.
IMPORTANT: See the CAUTION below before attaching any cables to the Service LAN ports.

The Service LAN of the two SPs in every VNX series storage system has the following factory-set IP
addresses:
SP-A: 128.221.1.250 (Service LAN port on SP-A SAN Management Module)
SP-B: 128.221.1.251 (Service LAN port on SP-B SAN Management Module)

Establish the LAN Port Connection

1. [ ] To connect your laptop to the array’s Service LAN port and access Unisphere Manager you must
first set your laptop’s TCP / IP Properties.

Note: The storage system’s internal network (Service LAN) is mutually exclusive from the customer’s
main management ports on the Storage Processor (SP).

2. [ ] Navigate to your Network Connections and select your Local Area Connection (Figure 10), the
physical LAN cable port on your laptop.
3. [ ] On the TCP/IP Properties page, click the Use the following IP address radio button.
4. [ ] Set your laptop’s TCP/IP properties to the following IPs:
• IP address: 128.221.1.249
• Subnet mask 255.255.255.248
• Default Gateway – 128.221.1.1 leave blank if you get an “out of IP range” error (INC6049148)

• DNS server entries – leave blank

Note: 128.221.1.254 can also be used to set your laptop IP address.

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 Figure 10 TCP/IP Properties Setup Screen

Connecting to a VNX5200, VNX5400, VNX5600, VNX5700, VNX5800, VNX7500, VNX7600

and VNX8000
1. [ ] Connect the laptop network cable directly to these arrays as shown in Figure 11 (right-side). The
Service LAN Interface may be used to connect to either SPA or SPB. The SP Service LAN port (with
wrench) location is shown in Figure 12.

Note: The VNX5200, VNX5400, VNX5600, VNX5700, VNX5800, VNX7500, VNX7600 and VNX8000
Service LAN ports are internally switched. A single connection to one SP will allow communication to
both SPs.

CAUTION: Never connect a switch or hub between the two Service LAN Ports on any VNX5200,
VNX5400, VNX5600, VNX5700, VNX5800, VNX7500, VNX7600 and VNX8000 storage system. Use

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 a single cable for a connection with a hub or a direct connection from your laptop to the Service LAN
port. Connecting 2 cables with a Hub to both Service LAN ports will cause a network storm and panic
the array. If this problem occurs, promptly remove the Ethernet cables. Reseat the Management
Module if the port appears not to function. The Management Modules are hot-swappable and may be
removed and reseated without affecting the array’s operation. Refer to KB Article 427665

Physical setup for Setup for a VNX5200, 5400,

Setup for a connectivity to the 5600, 5700, 5800, 7500, 7600
VNX5100, 5300 and Service LAN Port. and VNX8000
5500

To the Service
To a single
LAN ports
Service LAN port

VNX Sentry DPE VNX Jetfire DPE and

Switch/ VNX Argonaut SPE
Hub

Laptop
Laptop

Figure 11 VNX Service LAN port Connectivity DPE (left)/SPE (right)

Figure 12 VNX5700 and VNX7500 Service LAN Port Location

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Connecting to a VNX5100, VNX5300 or VNX5500
IMPORTANT: The VNX5100, 5300 and 5500 are not internally switched so you may use a switch or hub
to connect to the Service LAN ports on these arrays.

1. [ ] Connect the laptop network cable through a switch or hub to the Service LAN ports on the
VNX5100, VNX5300 or VNX5500 as shown in Figure 11 (left-side).
This Service LAN Interface connects to both SPA or SPB. The SP Service LAN port (RJ-45 with
wrench) location is shown in Figure 13.
2. [ ] Ping both SPs to verify connectivity.

Figure 13 VNX5100, 5300 and 5500 Service LAN Port Location

Setup Unisphere Manager On-Array VNX

To set up Unisphere Manager as an On-Array process via Service LAN:

1. [ ] To run Unisphere Manager, open a browser and type in 128.221.1.250 for a connection to
SPA or 128.221.1.251 for a connection to SPB.
2. [ ] Answer Yes to the Security Alert if necessary.
3. [ ] The Navisphere Login screen will appear.
4. [ ] Enter the user name and password.
5. [ ] Enter the NAT IP address to add the peer SPs IP address.

Setup Unisphere Manager Off-Array Client

To set up Unisphere Manager as an Off-Array Client via a Service LAN:

1. [ ] Navigate to: Start/ Programs/ EMC/ Unisphere/ Unisphere Client and open the Off Array
“Unisphere Client”. It is usually located here: C:\Program Files\EMC\UIClient
2. [ ] If JAVA scripts are disabled on your browser and you receive the message:
To help protect your security, Internet Explorer has restricted this file from
showing Active content that could access your computer. Click here for options -
and select Allow Blocked Content.

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 3. [ ] Your browser will then change and show “Start a new Unisphere Session”.
4. [ ] Click on Start.
5. [ ] You may get another request to “Allow Blocked Content”
6. [ ] Click to allow blocked content.
7. [ ] Accept any Certificate requests.
8. [ ] When requested, enter the IP address, user name and password.
9. [ ] Enter the NAT IP address when prompted.

Starting the Unisphere Service Manager via Service LAN Port

1. [ ] Select USM in Start/ Programs/ EMC/ Unisphere/USM
2. [ ] Enter the Storage Processor’s IP address.
3. [ ] When requested, enter the user name and password.
4. [ ] Enter the NAT IP address when prompted after login.

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