Spi Printfile 05 11 2020

Safety Procedures Instructions
This booklet of SPI’s, which are amendments and changes to Operations Manual Part A
(SEP Manual), shall be stored in the navigation bag on board the aircraft.
This booklet contains a single master list of contents for 2019/2020.
This booklet was revised on the 05th November 2020 and contains all SPIs published
up to (and including) 05th November 2020, not incorporated in Operational Manual
Part A SEP Manual.
SPI MASTER LIST
Status: IE- In Effect, INC – Incorporated, CANC – Cancelled
Boeing 737-NG
(In Effect)
SPI Number Date Subject Status
19.06 01/08/2019 Safety Demonstration - Crew Positions IE
19.07 12/09/2019 Checking Exterior Handle when operating Aircraft Door IE
19.08 12/09/2019 Cabin Door Checks Before Departure IE
19.12 08/11/2019 Electronic SEP Manual IE
19.14 12/12/2019 Retraction of Airstairs IE
20.02 24/03/2020 Biohazard Kit contents IE
20.01 09/04/2020 Provisions for Dangerous Goods Carried by Passengers or Crew - 2020 IE
19.05 28/05/2020 Distribution of Restricted Memo IE
19.13 28/05/2020 Additional Security Requirements IE
20.05 04/06/2020 C-19 Temporary Suspension of Checking Boarding Passes IE
20.03 11/06/2020 Reporting to Aircraft - Gate IE
20.07 18/06/2020 Covid-19 Onboard Precautions IE
19.15 25/06/2020 Cabin Crew JU AD HOC Rank IE
20.08 06/08/2020 Rapid Disembarkation IE
19.02 27/08/2020 Passenger Safety Announcements (PAs) IE
20.06 27/08/2020 ELS Activation on the ground IE
20.12 05/11/2020 Passenger Briefing at Overwing Exits IE
20.09 05/11/2020 Enroute Security Threats (e.g. Explosive Devices) IE
Boeing 737-700
(In Effect)
SPI Number Date Subject Status
05/11/2020
SAFETY
PROCEDURE SPI 19.06
Effective: Immediately INSTRUCTION
Validity: Until Further Notice 01/08/2019
737 - NG
Risk assessment Reference _____n/a_________
Cross Departmental Notification- tick as required

Customer
In-flight √ F ops √ standards
Operations Commercial Engineering G ops
Subject: Safety Demonstration - Crew Positions

Ladies and Gentlemen,
Safety demonstration is one of the key safety duties performed by Cabin Crew before each departure. This SPI
clarifies No 2’s and No1’s specific positions and duties during the safety demonstration. This clarification shall
increase visibility of the important safety features of our aircraft.
The text below takes immediate effect and will be included in Operations Manual Part A – SEP at next revision.
5.1.4.2.1.1 Safety Demonstration PA
[…]
• No 4 will commence safety briefing at row 1.

• No 3 will commence safety briefing at row 11.
• No 2 will commence safety briefing the rear galley. The No 2 will activate (press once) ELS switch upon
hearing: “There are eight emergency exits each of which is marked with a red exit sign.” The No 2 will
deactivate ELS and will proceed to row 21.
Note: No2 must be at row 21 before the beginning of the sentence: “There are four main doors, two at the
front of the cabin one left and one right and two at the rear of the cabin, one left and one right.” No 1 may be
required to pause the recording to allow the No 2 to reach row 21 on time.
No 1 must monitor the Safety Demonstration from the forward galley at all times.
Ray Conway, Captain

Director of Flight Standards & Chief Pilot
Page 1 of 1
SAFETY
PROCEDURE SPI 19.07
Validity: Until further notice 12/09/2019
737 - NG
Risk Assessment required No Risk assessment Reference _____ _________

Customer
SUBJECT: Checking Exterior Handle when operating Aircraft Door
The purpose of this SPI is to introduce an additional check of the exterior door handle to the procedure for
closing the door and opening door from outside the aircraft.
This additional step shall ensure the exterior handle is back in its recess every time the door is operated.
Operational experience shows that the need to correctly locate the exterior handle back into recess is often a
reason for unnecessary delays on departure.
Checking exterior handle every time prior to closing of the doors will also reduce the exposure to errors made
while re-opening the door after the slides had been armed.
The revised text takes immediate effect and will be included in Operations Manual Part A SEP at next revision.
--------------------------------------------------------------------------------------------------------------------------------------
5.1.10.1.4 Operation of Doors – Inside

(…)
To Close
Only qualified ground staff, CC training staff, Flight Crew and CC may close a door.
Doors must not be closed on request of Ground Staff only. Doors may only be closed after instruction from the
Flight Crew and/or the No 1.
1. Ensure the exterior handle is placed back into the recess.
2. Depress the gust lock located on the door hinge.
3. Grasp the door assist handle and pull the door inwards.
4. Rotate the operating handle on the door towards the front of the aircraft to lock.
5.1.10.1.5 Operation of Doors – Outside
To Open Door When Using Airstairs

(…)
1. Pull the exterior handle out.
2. Rotate the exterior handle towards the rear of the aircraft.
3. Attach rear handrail.
4. Pull the door outwards using the lower assist door handle.
5. Ensure gust lock engages.
6. Attach forward handrail.
To Close Door When Using Airstairs

(…)
(…)
To Open Door When Using Mobile Steps or with Airbridge Access

1. Pull the exterior handle out.
2. Rotate the exterior handle towards the rear of the aircraft.
3. Pull the door outwards using the lower assist door handle or the door edge.
4. Ensure gust lock engages.
To Close Door When Using Mobile Steps or with Airbridge Access

(…)
6. Ensure the exterior handle is placed back into the recess
(…)
[end]
Ray Conway, Captain

SAFETY
PROCEDURE SPI 19.08
737 - NG

Customer
Subject: Cabin Door Checks Before Departure

Since 1st August 2018, there have been 38 RTOs as a result of door warnings due to incorrectly closed cabin
doors. Rejected take-off increase the risk of a Runway Excursion incident and cause unnecessary flight disruption.
This SPI describes the updated door closing procedure which includes an additional step – pressing on the door
handle to ensure that the door handle has been correctly seated.
5.1.4.7.2 Operation
Arming a Slide
[…]
1. Place red flag across viewing window.

2. Push downwards on the door handle to ensure the door is closed.
3. Remove Girt Bar from stowage hooks on bottom of cosmetic cover.
4. Attach Girt Bar to brackets on the floor.
5. No1 will then return to L1 door and physically confirms (touch girt bar to confirm slide is armed, push
downwards on the door handle to ensure the door is closed and physically checks red flag status)
6. No4 will then return to R1 door and physically confirms (touch girt bar to confirm slide is armed, push
7. No2 will then return to L2 door and physically confirms (touch girt bar to confirm slide is armed, push
8. No3 will then return to R2 door and physically confirms (touch girt bar to confirm slide is armed, push
[…]
Ray Conway, Captain

Page 1 of 1
SAFETY
PROCEDURE SPI 19.12
737 - NG
Risk assessment Reference _____19.12_________

Customer
Subject: Electronic SEP Manual

Cabin Crew currently have access to the latest Safety Procedure Instructions on VPOS devices. Following
positive feedback from the line crew, we are now introducing Electronic SEP Manual.
Electronic SEP Manuals on VPOS shall replace the requirement to carry printed copies onboard. VPOS document
library (SEP Manual and SPIs) will be updated automatically. The CSS will confirm during pre-flight safety
briefing the location of document library and whether all devices have been updated.
1.0 Operations Manuals to be Carried

ORO.MLR.100
Aircrew are required by the Company to refer to The Safety and Emergency Procedures Manual for information
relevant to duties of an operating crew. The SEP Manual is available at the locations indicated below:
1. An electronic copy is available on both pilots EFB (iPad) in the Flight Deck (required for dispatch in
accordance with OMA requirements).
2. An electronic copy is available on each VPOS device under “File Browser” icon.
3. An electronic copy of OMA SEP Manual is available on ecrew.ryanair.com /pilot or cabin
crew/manuals/operational.
4. SEP Manual and SPIs are available electronically in pdf format with search facility on VPOS.
[…]
2.1.1 Crew Arriving at the Aircraft
[…]
All CC will proceed to the forward galley where the pre-flight safety briefing will be conducted.
The No 1 will commence the Pre-flight Safety Briefing of Cabin Crew.
• Confirm location of safety & security related documents in the applicable folder
Page 1 of 2
• Confirm all cabin crew members have updated their VPOS device and confirm the document library has
been updated.
[…]
Ray Conway, Captain

Page 2 of 2
SAFETY
PROCEDURE SPI 19.14
Validity: Until Further Notice 12th December 2019
737 - NG

Customer
Subject: Retraction of Airstairs

Recent reports from the line suggest that retraction of airstairs should be monitored more closely to avoid
potential injuries or aircraft damage.
Retraction of airstairs shall be monitored by the operator. If any hazard is identified, retraction will be stopped
and appropriate action will be taken.
5.1.10.7.2 Operation of Airstairs Interior

[…]
4. Detach the handrails.
5. Check the area is safe and PIGS have been detached from the airstairs, pull door over and leave at a cocked
position which will allow visual monitoring during retraction.
6. Press STAIR OPER switch, this illuminates amber indicating power.
7. Press and hold RETRACT switch to retract the airstairs. During retraction the airstairs must be monitored
by the operator (normally No 1 or No 4). If any hazard is identified (persons or FOD on the airstairs, PIGS
attached to airstairs, visible damage etc.) retraction must be immediately stopped and appropriate action taken.
[…]
Ray Conway, Captain

Page 1 of 1
SAFETY
PROCEDURE SPI 20.02
Validity: Until Further Notice 24th March 2020
737 - NG
Risk Assessment required No Risk assessment Reference _____ ____N/A_____

Customer
Subject: Biohazard Kit contents
This SPI is in response to EASA Safety Directive 2020-01 and the operational measures to prevent the
spread of Coronavirus `SARS-CoV-2` infection. The SPI introduces additional items to the two
Biohazard Kits currently carried on board Ryanair aircraft.
The text below takes immediate effect and will be included in Operations Manual Part A – SEP at next
revision.
3.10.1 Bio-hazard Kit

AIR OPS Ref. AMC1 CAT.IDE.A.220 First-aid kit (b) (3)
Bio-hazard disposal kits are used to safely collect hazardous bodily fluids and sanitize affected area.
The contents are:
• Pair of disposable gloves (1)

• Disposable apron (1)
• Bactericidal spray (1)
• Scraper (1)
• Biohazard disposal bag (1)
• Deodorising sachet (1)
• Encapsulating powder (1)
• Red cloth (1)
• Blue cloth (1)
• Safety goggles (1)
• Face mask (2)
Page 1 of 3
Pre-departure Inspection:
• Stowage
• Quantity
• Bag is intact
Procedure for removal of liquid biohazard:

• Isolate the area to prevent accidental contamination.
• Wear gloves, disposable apron, safety goggles and face mask.
• Sprinkle encapsulating powder over the hazard (this will convert the liquid into gel).
• Allow to congeal and remove with scraper and place in yellow bag.
• Spray area with bactericidal spray. Wait two minutes. Clean with cloths. Repeat process and
place soiled cloths in yellow bag.
• Carefully remove protective clothing and place in yellow bag. Seal the bag.
• Place the contaminated bag in a gash bag. Expel the air and tie a knot on top. Place in the rear
gash trolley. If there is any suspicion that bodily fluids may have originated from a person
suffering from communicable disease, keep the gash bag isolated and have it ready for
inspection on arrival.
• Immediately after the incident – make an entry in Defects Log Book, Inform the Captain. New
Biohazard Kit shall be requested from Engineering at the earliest opportunity.
• Complete Cabin Crew Report via eCrew on arrival to the crew room.
Note: Regulation require that each of the two white First Aid Kits carry a minimum of 1 Biohazard
disposal bag. Biohazard Kits are technically part of white FAKs. Due to space restrictions,
Biohazard Kits are carried outside of white FAKs onboard Ryanair aircraft.
Where there is only 1 Biohazard disposal bag available on board, the Commander must use
the MEL to confirm if the aircraft can dispatch. The use of Biohazard disposal bags must be
recorded in the cabin defects log and replaced at the earliest opportunity. Other Biohazard Kit
items (Bactericidal spray, Deodorising sachet, Encapsulating powder etc.) are not mandatory
for dispatch and will be replaced when available.
6.1 Objectives of First Aid

(…)
Page 2 of 3
6.2 Protecting Yourself
• Check for danger before starting first aid, e.g. Passenger fighting, fire/smoke or toxic substances.
• Use Barriers – protective gloves, pocket mask, safety goggles, face mask – as required
• Use antiseptic wipes to clean your own skin if exposure to bodily fluids has occurred.
Ray Conway, Captain

Page 3 of 3
SAFETY
PROCEDURE SPI 20.01
09th April 2020
Validity: Until further notice
737 – NG
Risk Assessment required No Risk assessment Reference _____ _________

Customer
SUBJECT: Provisions for Dangerous Goods Carried by Passengers or Crew - 2020
Ladies and Gentlemen
The below SPI amends Provisions for Dangerous Goods Carried by Passengers or Crew.
The purpose of this amendment is to reflect IATA DGR 61st Edition, Table 2.3.A Provisions for
Dangerous Goods Carried by Passengers or Crew.
The revised text takes immediate effect and will be included in Operations Manual Part A SEP at next revision.
--------------------------------------------------------------------------------------------------------------------------------------
8 DANGEROUS GOODS
AIR OPS Ref. CAT.GEN.MPA.200
Refer to Ops Manual Part A, Chapter 9 for more details.
8.0 Dangerous Goods Carried by Passengers and Aircrew

Certain items of dangerous goods may be carried on-board an aircraft by passengers and Aircrew, in limited quantities only, and
are exempt from the provisions of the Technical Instructions.
Note:The attached table refers to revised IATA Regulations. Provisions for Dangerous Goods Carried by Passengers or
Crew (IATA DGR Table 2.3.A) 2020.
Ref:
IATA DGR 61st Edition; 2020:
TABLE 2.3.A
Provisions for Dangerous Goods Carried by Passengers or Crew
(Subsection 2.3)
Dangerous goods must not be carried in or as passengers or crew, checked or carry-on baggage, except as otherwise
provided below. Dangerous goods permitted in carry-on baggage are also permitted “on one's person”, except where
otherwise specified.
The pilot-in-command must be informed of the location
Permitted in or as carry-on baggage

Permitted in or as checked baggage
The approval of the operator is required

Alcoholic beverages, when in retail packagings, containing more than 24% but not more than 70% alcohol NO YES YES NO
by volume, in receptacles not exceeding 5L, with a total net quantity per person of 5L.
Ammunition, securely packaged (in Div. 1.4S, UN 0012 or UN 0014 only), in quantities not exceeding YES YES NO NO
5 kg gross weight per person for that person's own use. Allowances for more than one person must not be
combined into one or more packages.
Avalanche rescue backpack, one (1) per person, containing cartridges of compressed gas in Div. 2.2. YES YES YES NO
May also be equipped with a pyrotechnic trigger mechanism containing no more than 200 mg net of
Div. 1.4S. The backpack must be packed in such a manner that it cannot be accidentally activated. The
airbags within the backpacks must be fitted with pressure relief valves.
Baggage with installed lithium batteries non-removable batteries exceeding 0.3 g lithium metal or 2.7 Wh. FORBIDDEN
Baggage with installed lithium batteries: NO YES YES NO
– non-removable batteries. Batteries must contain no more than 0.3 g lithium metal or for lithium ion must
not exceed 2.7 Wh;
– removable batteries. Batteries must be removed if baggage is to be checked in. Removed batteries must
be carried in the cabin.
Batteries, spare/loose, including lithium metal or lithium ion cells or batteries, for portable electronic NO* NO YES NO
devices must be carried in carry-on baggage only. For lithium metal batteries the lithium metal content must
not exceed 2 g and for lithium ion batteries the Watt-hour rating must not exceed 100 Wh. Articles which
have the primary purpose as a power source, e.g. power banks are considered as spare batteries. These
batteries must be individually protected to prevent short circuits. Each person is limited to a maximum of 20
spare batteries.
*The operator may approve the carriage of more than 20 batteries.
Camping stoves and fuel containers that have contained a flammable liquid fuel, with empty fuel tank YES YES NO NO
and/or fuel container (see 2.3.2.5 for details)
Chemical Agent Monitoring Equipment, when carried by staff members of the Organization for the YES YES YES NO
Prohibition of Chemical Weapons on official travel (see 2.3.4.4).
Disabling devices such as mace, pepper spray, etc. containing an irritant or incapacitating substance are FORBIDDEN
forbidden on the person, in checked and carry-on baggage.
Dry ice (carbon dioxide, solid), in quantities not exceeding 2.5 kg per person when used to pack perishables YES YES YES NO
not subject to these Regulations in checked or carry-on baggage, provided the baggage (package) permits the
release of carbon dioxide gas. Checked baggage must be marked “dry ice” or “carbon dioxide, solid” and
with the net weight of dry ice or an indication that there is 2.5 kg or less dry ice.
e-cigarettes (including e-cigars, e-pipes, other personal vaporizers) containing batteries must be individually NO NO YES NO
protected to prevent accidental activation.
Electro shock weapons (e.g. Tasers) containing dangerous goods such as explosives, compressed gases, FORBIDDEN
lithium batteries, etc. are forbidden in carry-on baggage or checked baggage or on the person.
Fuel cells containing fuel, powering portable electronic devices (e.g. cameras, cellular phones, laptop NO NO YES NO
computers and camcorders), see 2.3.5.10 for details.
Fuel cell cartridges, spare for portable electronic devices, see 2.3.5.10 for details. NO YES YES NO
Gas cartridges, small, non-flammable containing carbon dioxide or other suitable gas in Division 2.2. Up to YES YES YES NO
two (2) small cartridges fitted into a self-inflating safety device such as a life jacket or vest. Not more than
one (1) device per passenger and up to two (2) spare small cartridges per person, not more than four (4)
cartridges up to 50 mL water capacity for other devices (see 2.3.4.2).
Gas cylinders, non-flammable, non-toxic worn for the operation of mechanical limbs. Also, spare NO YES YES NO
cylinders of a similar size if required to ensure an adequate supply for the duration of the journey.
Hair curlers containing hydrocarbon gas, up to one (1) per passenger or crew-member, provided that the NO YES YES NO
safety cover is securely fitted over the heating element. These hair curlers must not be used on board the
aircraft at any time. Gas refills for such curlers are not permitted in checked or carry-on baggage.
Heat producing articles such as underwater torches (diving lamps) and soldering irons (See 2.3.4.6 for YES YES YES NO
details).
Insulated packagings containing refrigerated liquid nitrogen (dry shipper), fully absorbed in a porous NO YES YES NO
material containing only non-dangerous goods.
Internal combustion or fuel cell engines, must meet A70 (see 2.3.5.15 for details). NO YES NO NO
Lithium Batteries: Security-type equipment containing lithium batteries (see 2.3.2.6 for details). YES YES NO NO
Lithium Batteries: Portable electronic devices (PED) containing lithium metal or lithium ion cells or NO* YES YES NO
batteries, including medical devices such as portable oxygen concentrators (POC) and consumer electronics
such as cameras, mobile phones, laptops and tablets, when carried by passengers or crew for personal use (see
2.3.5.8). For lithium metal batteries the lithium metal content must not exceed 2 g and for lithium ion
batteries the Watt-hour rating must not exceed 100 Wh. Devices in checked baggage must be completely
switched off and must be protected from damage. Each person is limited to a maximum of 15 PED. Baggage
equipped with a lithium battery, other than lithium button cells, the battery must be removable. If offered as
checked baggage the battery must be removed and carried in the cabin.
*The operator may approve the carriage of more than 15 PED.
Lithium batteries, spare/loose, including power banks, see Batteries, spare/loose
Lithium battery-powered electronic devices. Lithium ion batteries for portable (including medical) YES YES YES NO
electronic devices, a Wh rating exceeding 100 Wh but not exceeding 160 Wh. For portable medical electronic
devices only, lithium metal batteries with a lithium metal content exceeding 2 g but not exceeding 8 g.
Devices in checked baggage must be completely switched off and must be protected from damage.
Lithium batteries, spare/loose with a Watt-hour rating exceeding 100 Wh but not exceeding 160 Wh for YES NO YES NO
consumer electronic devices and PMED or with a lithium metal content exceeding 2 g but not exceeding 8 g
for PMED only. Maximum of two spare batteries in carry-on baggage only. These batteries must be
individually protected to prevent short circuits.
Matches, safety (one small packet) or a small cigarette lighter that does not contain unabsorbed liquid NO ON ONE’S NO
fuel, other than liquefied gas, intended for use by an individual when carried on the person. Lighter fuel and PERSON
lighter refills are not permitted on one's person or in checked or carry-on baggage.
Note: “Strike anywhere” matches, “Blue flame” or “Cigar” lighters or lighters powered by a lithium battery
without a safety cap or means of protection against unintentional activation are forbidden.
Mobility Aids: Battery-powered wheelchairs or other similar mobility devices with non-spillable wet YES YES NO YES
batteries or with batteries which comply with Special Provision A123 or A199, (see 2.3.2.2).
Mobility Aids: Battery-powered wheelchairs or other similar mobility devices with spillable batteries or YES YES NO YES
with lithium batteries (see 2.3.2.3 and 2.3.2.4 for details).
Mobility Aids: Battery-powered wheelchairs or other similar mobility devices with lithium ion batteries YES NO YES YES
where the battery is specifically designed to be removed, the battery must be carried in the cabin (see
2.3.2.4.3(b)2. for details).
Non-radioactive medicinal or toiletry articles (including aerosols) such as hair sprays, perfumes, colognes NO YES YES NO
and medicines containing alcohol; and Non-flammable, non-toxic (Division 2.2) aerosols, with
no subsidiary hazard, for sporting or home use.
The total net quantity of non-radioactive medicinal or toiletry articles and non-flammable, non-toxic
(Division 2.2) aerosols must not exceed 2 kg or 2 L and the net quantity of each single article must not exceed
0.5 kg or 0.5 L. Release valves on aerosols must be protected by a cap or other suitable means to prevent
inadvertent release of the contents.
Oxygen or air, gaseous, cylinders required for medical use. The cylinder must not exceed 5 kg gross YES YES YES YES
weight.
Note: Liquid oxygen systems are forbidden for transport.
Permeation devices, must meet A41 (see 2.3.5.14 for details). NO YES NO NO
Portable electronic devices containing non-spillable batteries, batteries must meet A67 and must be 12 V NO YES YES NO
or less and 100 Wh or less. A maximum of 2 spare batteries may be carried (see 2.3.5.11 for details).
Radioisotopic cardiac pacemakers or other devices, including those powered by lithium batteries, NO ON ONE’S NO
implanted into a person or fitted externally. PERSON
Security-type attaché cases, cash boxes, cash bags, etc. incorporating dangerous goods, such as lithium FORBIDDEN
batteries and/or pyrotechnic material, except as provided in 2.3.2.6 are totally forbidden. See entry in 4.2–List
of Dangerous Goods.
Specimens, non-infectious packed with small quantities of flammable liquid, must meet A180 NO YES YES NO
(see 2.3.5.14 for details).
Thermometer, medical or clinical, which contains mercury, one (1) per person for personal use, when in its NO YES NO NO
protective case.
Thermometer or barometer, mercury filled carried by a representative of a government weather bureau or YES NO YES YES
similar official agency (see 2.3.3.1 for details).
Note: The provisions of 2.3 and Table 2.3.A IATA DGR may be limited by State or operator variations. Passengers
should check with their airline for the current provisions.
__________________
Aidan Murray, Captain
Chief Pilot
SAFETY
PROCEDURE SPI 19.05
737 - NG
Risk assessment Reference _____N/A_________

Customer
Subject: Distribution of Restricted Memo

Security of Ryanair passengers, crew and aircraft is of utmost importance. Thorough completion of Security
Checks and Searches is essential for continued safety of our operation. Due to sensitive nature, Security Check
and Security Search procedures are described in a separate document, referred to as “Restricted Memo”. The
Restricted Memo is published electronically. If required, a hard copy may be received from Base Captain or Base
Supervisor.
The revised text below takes immediate effect and will be included in Operations Manual Part A - SEP at next
revision.
5.1.4.9.1 Security Check Procedure

Please refer to the latest restricted memo for the security check procedure.
Restricted Memo is published electronically and available on EFB’s and VPOS devices.
Each Aircrew performing Security Check/Search must have access the current Restricted Memo and
must be able to present to security inspectors/auditors on request.
If required, a hard copy of the Restricted Memo can be obtained from Base Captain or Base
Supervisor.
[…]

Chief Pilot
Page 1 of 1
SAFETY
PROCEDURE SPI 19.13
737 - NG
Risk assessment Reference _____N/A________

Customer
Subject: Additional Security Requirements

Network of Ryanair destinations is constantly expanding. Ryanair complies with more stringent security measures
required by countries we operate to. Specific, operational security requirements for each destination are described
in Airfield Briefs. This SPI describes the updated procedure in which the Commander shall notify all crew during
pre-flight safety briefing on any additional security measures to be applied during the day.
2.1 Pre-flight Safety Briefing of Cabin Crew

[…]
The No 1 will establish communication with the Flight Crew and obtain a copy of the voyage report. The Flight
Crew will confirm the aircraft parking position, the status of the aircraft, additional security requirements during
the day (if any) and whether back steps will be used for the first departure.
[…]
9.12 Additional Security Requirements
Some countries require additional security procedures to be completed before/during the flight to a destination
within that country (e.g. Israel). Such additional requirements may include completion of security search before
departure, closing and locking flight deck door during boarding of passengers, early illumination of seatbelt sign
before landing, completion of security search during turnaround and other potential security measures.
The Aircraft Commander shall brief all crew members on the additional security requirements during pre-flight
briefing.
[…]

Chief Pilot
Page 1 of 1
SAFETY Temporary
PROCEDURE SPI 20.05
Validity: Until Further Notice 04th June 2020
737 - NG
Risk Assessment required Yes Risk assessment Reference _____ ____No: PD73879

Customer
Subject: C-19 Temporary Suspension of Checking Boarding

Passes
The objective of this SPI is to temporarily remove the requirement to check boarding passes of
passengers arriving to the aircraft. Boarding passes will be checked at the gate and, if requested by the
Ground Crew, in the cabin.
Cabin Crew should maintain maximum possible distance from passengers during boarding to minimise
chances of C-19 infection.
The temporary text below takes an immediate effect. This SPI will be removed pending advice from
relevant health and safety Authorities.
2.3.2 In-flight Requirements

(…)
• During boarding of the aircraft, the ground crew at the gate must ensure that each passenger is
in possession of their own boarding card and a valid I.D. The I.D. shall be inspected at the
photograph page and the photo must match the person wishing to board the aircraft.
• There is no requirement to check individual boarding passes. Boarding passes will be checked
at the gate and at request from the Ground Crew only.
• CC shall complete regular announcements during boarding, stating the flight number and
destination. Where possible, local languages shall be used.
Ladies and Gentlemen, you are all very welcome on board flight _xxx__to __xxxxxx__. If
xxxxxx is not your destination, please identify yourself to the Cabin Crew”.
(…)

Chief Pilot
Page 1 of 1
SAFETY
PROCEDURE SPI 20.03
737 - NG
Risk Assessment required Yes Risk assessment Reference No: PD3856

Customer
Subject: Reporting to Aircraft / Gate

The purpose of this SPI is to introduce a facility that allows Aircrew to report for Duty at the boarding
gate or the aircraft as an alternative to reporting for duty at the base crew room. This facility is only
available at bases where the alternative reporting procedures can be supported and implemented. With
the introduction of new digital solutions that provide mobile internet access to our operating systems,
there is no longer a need to print any documentation for dispatch. Inflight service paperwork is available
on VPOS and in-service trolleys (if required). Crew can now check-in using the EFB and VPOS EFL
APP and see their assigned gate/stand. This check-in facility now allows crew to report for duty directly
to the aircraft/gate. Bases where crews can report to aircraft / gate will be identified in the Base Quick
reference Guide which can be downloaded through the FDF/CDF APP.
As always, the flight duty period starts at STD -45 at the reporting point, normally the crew room but
now also the aircraft or the boarding gate. Flight Crew-Cabin Crew briefing will be conducted on the
aircraft prior commencement of security check / search.
The text below takes an immediate effect and will be incorporated in the Operations Manual Part A
SEP.
2.1 Reporting for Flight Duty

ORO.CC.200(C)
Aircrew report for duty no later than 45 minutes before departure. Exact reporting location may vary between
bases. Typically, the crew will meet onboard an aircraft or in another suitable location described in the local
QRG. The crew briefing is designed to create and maintain a professional and open working environment and
will follow the structure below.
2.1.1 Cabin Crew reporting for flight procedure

ORO.CC.210
Inflight service forms are available on VPOS. Where required, hard copy forms are available in service trolleys.
Each Cabin Crew shall carry a set of Observation Charts.
On arrival to the reporting location:

• Cabin Crew will check-in using the EFL app on VPOS device. If required CDF folder shall be updated
using WIFI or mobile network at the airport. In an unlikely event where internet access is temporarily
unavailable, Cabin Crew will proceed to the base facilities to update VPOS devices.
Page 1 of 3
• The minimum required for dispatch is two VPOS devices which are charged to minimum 70%.
• The No 1 will introduce the CC to the Flight Crew and agree on a password for the locked flight deck
door.
• The No 1 shall check the validity of all crew members’ passports, certificate of competence and
attestation of initial training. If a crew member’s documentation is out of date or missing, the No 1 must
advise the Commander who shall contact operations prior to dispatch.
• Chain of Command
No 1 will assign CC positions. Allocation of take-off/landing positions is based on RANK of the CC as
follows:
- SEPE
- SEPI
- PU (LC)
- PU
- JU CSS or JU (PU) (except when specifically rostered as a No 1)
- JU
- JU (New)
(If two CC of the same rank are flying together, the CC with the longest service in that position will be
assigned to the more senior position).
2.1.2 Pre-flight Briefing
Aircrew should proceed to the a/c as soon as practicable when reporting for duty at a reporting point other than
aircraft.
Once all crew have arrived at the aircraft the CC pre-flight safety briefing will be conducted in the cabin by the
No 1.
In the event of extended operational disruption, delay, the Pre-flight Safety Briefing may take place in an
alternative, suitable area as per OMA 8.1.0.2
CSS shall:
• Confirm all cabin crew members have updated their VPOS device and confirm the document library
has been updated.
• Confirm safety & security related documents downloaded in CDF.
• Review any SPI’s and Safety Memos published within last 7 days (available on VPOS)
• Discuss Topic of the week (available on VPOS)
• Make all Cabin Crew aware of the flights to be operated and the expected passenger load.
• Review in-flight service requirements, provide CC with any additional information regarding the days
of operation, e.g. aircraft change, fuelling and boarding, weather, etc.
• Facilitate a discussion with the CC relating to safety procedures on the aircraft. The discussion will
focus on the topic of the week and additionally must cover at least:
– One Safety Topic.

– One Security Topic.
– One First Aid Topic.
• The discussion serves to refresh knowledge of standard operating procedures and drills. The No 1 must
use this opportunity to remind CC of their individual responsibilities on-board the aircraft.
Page 2 of 3
• Pre-flight Safety briefing shall be conducted prior to passengers boarding.
• Cabin Crew shall not participate in any other activities during the Pre-flight Safety Briefing.
• Full CRM culture shall be reflected during Pre-flight Safety Briefing.
(…)

Chief Pilot
Page 3 of 3
SAFETY Temporary
PROCEDURE SPI 20.07
737 - NG
Risk Assessment required Yes Risk assessment Reference _____ ____No: PD23836_____
Customer
Subject: Covid-19 Onboard Precautions

Global pandemic of Covid-19 virus has led to unprecedented health and safety measures across the globe. Our
priority has always been to protect our people. Cabin Crew will now be required to wear face masks whilst
onboard. Flight Crew will be required to wear protective face masks whenever they are in the cabin and
passengers are present.
This temporary SPI addresses all crew procedures impacted by the wearing of masks:
• Covid-19 guidance for Passengers and Aircrew
• Safety Demonstration
• Operation of PBE and portable oxygen
• Aircrew duties in an evacuation
• Decompression
• Passenger announcements
• Cardio Pulmonary Resuscitation for Adults
The temporary text below takes an immediate effect. This SPI will be removed pending advice from relevant
health and safety Authorities.
1.16.7 Infectious Diseases Carried by Passengers and Aircrew
(…)
Chicken pox: Passengers can be accepted for travel seven (7) days after the appearance of the last new spot.
COVID-19 guidance for Passengers
Passengers who suspect they may have been infected with Covid-19 are not permitted to travel and should self-
isolate. If a passenger displays symptoms of Covid-19 during the flight (fever, persistent coughing or breathing
difficulties) and has an epidemiological context (such as having been in recent contact with confirmed positive
cases), they shall be kept at maximum possible distance from other passengers and crew, wear a face mask/cover
and be attended to by one Cabin Crew only (the first CC that attended to potentially infected passenger). The
selected CC shall immediately don protective goggles and face mask available onboard.
• Airflow in the passenger’s air vent shall be reduced to the minimum to reduce spread of droplets.
• Captain must be informed and decide on the further course of action. Typically local Public Health
Authorities will provide instructions for the passenger and Aircrew.
(…)
2.3.2 In-flight Requirements
Page 1 of 7
(…)
CC must comply with the following during boarding:

• Wear protective face masks at all times at least from the beginning of boarding until leaving the aircraft and
replace when required.
•
• (…)
2.4 Passenger Briefing

2.4.2 After Main Cabin Door is Closed
“Ladies and Gentlemen, mobile phones and tablet computers are permitted for use (…) Thank you.”;
“We would like to remind you that face masks or coverings must be worn for the duration of today’s flight with
the exception of eating or drinking. Thank you for your co-operation.”
2.4.4 Post Take-Off

“Ladies and Gentlemen please continue to observe the fasten seatbelt sign until the Captain has switched it off.
(…)
We would like to remind you that this is a strictly non-smoking flight and all toilets are fitted with smoke detectors.
Should you wish to use the toilet, we ask that you refrain from queuing. Please press the call bell in the panel
above you head and Cabin Crew will assist you. We invite you to sit back relax and enjoy your flight with us.”
(…)
2.4.9 Before Disembarking

“Ladies and Gentlemen you may now disembark the aircraft using both the forward and rear doors (…) Please
continue to wear your face mask or covering in the terminal building and observe social distancing where
possible. Thank you and good morning/afternoon/evening”.
• (…)
2.16.1 Reporting Procedure and Passenger Offload and Prosecution Request Procedure
• (…)
*Not applicable to:
1. Accompanying adults who make every attempt to secure their child but are unable to do so or to
passengers who stand up while on the ground with the Fasten Belt sign illuminated. In such circumstances
the CSS shall remind passengers using the PA to be seated until Fasten Belt sign has been switched off.
2. Passengers who are unable to wear face masks/coverings due to their health status, age or any other factor
they are not in control of.
(…)
2.19.1
Stowage of Cabin Baggage
All cabin baggage must be securely stowed in approved stowage before start of taxiing. The cabin baggage of
passengers seated at exits must be stowed immediately during boarding. Cabin Crew should avoid touching
passenger belongings. All cabin baggage must be securely stowed in approved stowage’s before start of taxiing
(…)
3.5 Portable Breathing Equipment

Scott Protective Breathing Equipment (PBE)
(…)
Operation:
(…)
Page 2 of 7
4. Pull off “Pull to Actuate” ring in direction indicated; this will start the flow of oxygen.
5. Remove the face mask and hold the device with the life support pack away from the user.
6. Grasp hole in neck seal and widen with thumbs.
3.9 Oxygen (Fixed and Portable)

3.9.1 Portable Oxygen
Operation:
(…)
8. Remove any cover, grease or make up from the face.
(…)
4.0.1 Aircrew Duties for Rapid Evacuation

(…)
Note 1: Do not attempt to open doors in flight in preparation for an emergency evacuation.
Note 2: If protective face masks are inhibiting communication with pax/crew, they should be removed to expedite
the evacuation.
(…)
4.17.4 Immediate Actions by Cabin Crew - O2 and Restraint

• MASK ON.
Remove face mask, grab nearest available oxygen mask. Shout at passengers to do the same.
(…)
5.1.11.10 Cabin Crew Duties in a Decompression, Specific to Aircraft Type
Decompression
Condition: One or more of the following conditions:

• There is a loss of cabin pressure.
• Passenger Oxygen masks deploy during the flight.
• The command “emergency descent (three times)” is received.
1. Oxygen mask … . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ON
(Remove face mask. Use nearest
available oxygen mask, command
passengers to do same)
2. Sit down . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . if necessary, sit on passenger’s lap
(…)
(…)
5.1.4.6 Passenger Embarkation and Disembarkation
Embarkation PA
“Ladies & Gentlemen, (…) Please stow your cabin bag under the seat in front of you with the exception of
passengers occupying Row 1ABC, Row 16 & 17 and Row 2DEF.”
“During this flight you are required to wear a face mask at all times. Please remove the mask only for
consumption of food or drink or when instructed to do so by the Crew. Exception is given to children under 12
years of age. Thank you for your understanding and cooperation.”
(…)
5.1.4.2.1.1 Safety Demonstration PA

(…)
Note: At the end of the safety demonstration the No 1 must make the following PA to remind/advise passengers
on the location of the life jackets on that particular aircraft:
Page 3 of 7
“Ladies and Gentlemen, on this aircraft your life jacket is in the *pocket beneath your seat/panel above your
head.”
“We’d like to remind you that you are required to wear a face mask or covering at all times during this flight.
In case of a loss of cabin pressure, remove your face cover before placing the oxygen mask over your nose and
mouth.”
5.1.7.1.3 Operation of Oxygen Masks

When masks appear:
• Pull the mask fully down. Uncover nose and mouth.
• Place oxygen mask over nose and mouth securing in place with elastic headband, to secure further, pull on
one of the loose ends on the mask.
(…)
5.1.7.2.2 Flight Crew Oxygen Mask Usage
Donning Instruction
To don the oxygen mask, accomplish the following:
• Slide two fingers under the inflation lever while pulling the mask from the stowage box.
• Squeeze the inflation levers to inflate the harness.
• Uncover nose and mouth, put oxygen mask over nose and mouth.
• Release the inflation lever so the harness holds the mask in place.
(…)
6.9.3 Assessing the Casualty

(…)
Asking questions of onlookers, friends or relatives may assist you. Look out for signs & symptoms on the
casualty’s body and clues in their behaviour or response. If necessary, remove the casualty’s face mask (or any
other cover) temporarily, when checking for symptoms on their face (e.g. skin colour, rash, cyanosis) Look for
any injuries, bleeding or limbs at odd angles. Look for clues such as a syringe, medication, inhalers and nasal
sprays.
(…)
6.10 Medical Emergencies

6.10.1 Choking
(…)
Remove any cover from casualty’s face. If the casualty is able to breathe and speak, instruct them to try and
cough up the object, remain with them until the airway is cleared.
(…)
6.11.1.2 Dealing with an Unconscious Adult Passenger
(…)
Airway
Open the airway by performing, the head tilt, chin lift method. This stops the tongue from obstructing the air
passages. Face masks/ face covers shall remain on casualty’s face.
(…)
Breathing:
Keeping the airway open, look and listen for normal breathing:
• Look for chest movement.
• Listen at the passenger’s mouth for breath sounds.
(…)
Look and listen for no more than 10 seconds
(…)
6.12 Artificial Respiration and Cardiopulmonary Resuscitation (CPR)

6.12.1 CPR – Adults
Page 4 of 7
(…)
To Carry Out Chest Compressions:

• Kneel by the side of the casualty – if you cannot do this due to restricted space, e.g. the passenger is lying in
the aisle, kneel at the head of the passenger looking down towards his feet.
• Cover casualty’s nose and mouth with a face mask or piece of cloth.
• Lean forwards and place the heel of one hand in the centre of the casualty’s chest.
(…)
• Repeat at a rate of 100 times per minute (a little less than 2 compressions a second).
• As soon as the AED is brought to the scene, stop CPR and follow audial prompts from the device.
Note: Ensure that you change over after 5 cycles (approximately 2 minutes) to prevent exhaustion. Hands only
CPR shall be performed in all situations where the casualty is unconscious and not breathing normally.
Operating Instructions of Pocket Mask
Note: Medical Professionals may ask for a “Laerdal” mask. This is the manufacturer of the pocket mask.
To Assemble the Pocket Mask:
The use of Pocket Mask for adults is not permitted. Hands only CPR shall be performed for adults. Casualty’s
nose and mouth shall be covered with face mask or piece of cloth to minimise risk of infection.
Use of the Pocket Mask is permitted for child and infant CPR only.
• Take the mask out of the case (be careful not to drop the one-way valve on to the floor).
• Push the middle section of the mask out with your thumbs and attach the one way valve to the housing.
• Kneel behind the casualty’s head (ensure to maintain open airway, i.e. Head tilt, chin lift method).
• Place the mask over the child/infant’s nose and mouth.
• Press firmly to form an air-tight seal using the “CE” hand position. The “C” is formed by using your thumbs
and index fingers to hold the pocket mask in place. The “E” is formed by using the remaining fingers, allowing
you to at the same time, keep the passengers airways open.
• Provide 5 initial rescue breaths
• After the 30 initial compressions, give the child/infant 2 effective rescue breaths.
• Using the Pocket Mask, maintain an open airway and blow steadily until you see the chest rise.
• Take a normal breath and blow steadily watching for the chest to rise; take about one second to make the chest
rise as in normal breathing; this is an effective rescue breath.
• Maintaining head tilt and chin lift, take your mouth away from the casualty and watch for the chest to fall as
the air comes out.
• Take another normal breath and blow into the child/infant’s mouth once more to give a total of 2 effective
rescue breaths. The two breaths should not take more than 5 seconds.
• Chest compressions should be continued without delay.
• Continue with chest compressions and rescue breaths in a ratio of 30:2
Note: If vomiting or airway obstructed ensure to turn head to the side to allow the obstruction to fall out.
To carry out rescue breaths (artificial respiration – children/infants only):
Page 5 of 7
• Provide 5 rescue breaths to a child/infant
• Continue with 30 chest compressions
• After the 30 initial compressions, give the casualty 2 effective rescue breaths.
• Using the Pocket Mask, maintain an open airway and blow steadily until you
see the chest rise.
• Take a normal breath and blow steadily watching for the chest to rise; take
about one second to make the chest rise as in normal breathing; this is an
effective rescue breath.
• Maintaining head tilt and chin lift, take your mouth away from the casualty
and watch for the chest to fall as the air comes out.
Stop to recheck the casualty only if he starts breathing normally, otherwise, do not interrupt resuscitation.
Continue CPR during the landing sequence with permission from the Captain (as in the interests of safety he
may deviate from rules, SOPs and methods).
Continue CPR Until:
• Qualified help arrives.
• You become exhausted.
• The casualty starts breathing normally.
6.12.2 CPR – Children and Infants

(…)
If the child/infant fails to breathe normally after the 5 effective rescue breaths, compressions shall be carried out
on a firm surface at a ratio of 30 compressions to 2 breaths, just as for an adult. Paediatric cardiac arrest is unlikely
to be caused by a cardiac problem and is more likely to be a respiratory one, making ventilations crucial to the
child’s chances of survival. Doing rescue breaths will increase the risk of transmitting the COVID-19 virus, either
to the rescuer or the child/infant. However, this risk is small compared to the risk of taking no action as this will
result in certain cardiac arrest and the death of the child. Pocket Mask must be used when providing breaths to a
child/infant.
(…)
6.12.3 DRSABC - Summary
Page 6 of 7
Danger. Is it safe to approach?
Response. Speak – “Hello, can you hear me?”.
Shake – The shoulder gently.
Pinch – The earlobe.
No response – Passenger is unconscious.
Send. For help (Call bell 3 times).

Airway. Open passenger airways (Chin tilt). Adult casualty’s nose and mouth shall be
covered.
Breathing. Check for normal breathing for 10 seconds:
Look – For chest rising.
Listen – For breath.
If breathing is normal – Recovery position.
If breathing is not normal – occasional gasps (agonal breathing) or NO BREATHING –

Circulation
Circulation. Commence CPR 100 compressions per minute. As soon as AED is brought
to the scene, stop CPR and apply AED.
(…)

Chief Pilot
Page 7 of 7
SAFETY
PROCEDURE SPI 19.15
737 - NG
Risk assessment Reference _____N/A_________

Customer
Subject: Cabin Crew JU AD HOC Rank
This SPI introduces JU AD HOC rank to the Cabin Crew chain of command.
JU AD HOC rank may be given to a JU Crew Member who are eligible to operate in the CSS role as per
Operations Manual Part D.
JU AD HOC must pass a CSS Course, complete CSS Line Training Days and be successful at CSS Line Checks
as described in OMD 2.2.9 “Senior Cabin Crew Members Training and Checking” and OMD 3.1.46 “Procedures
for Senior Cabin Crew Members Training and Checking”
JU AD HOC shall have exact same qualifications to operate as No.1 as JU CSS.
1.9.1 CC Chain of Command

When two or more crew members of equal rank are assigned to a flight, operating
position is established by reference to the Certificate of Competence and the
length of service in the rank. In descending order, longest in the rank being senior,
the chain of command is:
1. SEPE.
2. SEPI.
3. CSS LC.
4. CSS
5. Temporary CSS.
6. JU CSS [JU (PU)] or JU AD HOC (except when specifically rostered as No 1).
7. JU.
8. JU (NEW).
When a JU CSS / JU AD HOC has been specifically rostered to act as No 1 it is essential that the
planned activity takes place. This assignment will be confirmed by reference to the JU CSS’s / JU AD
HOC’s Roster. If any of the above ranked crew members are also rostered for the same flight, the
rostered JU CSS / JU AD HOC will act as No 1.
[…]
2.1 Pre-flight Safety Briefing of Cabin Crew

[…]
JU CSS [JU (PU) ] or JU AD HOC (except when specifically rostered as No 1).
[…]
Page 1 of 2
Chief Pilot
Page 2 of 2
SAFETY
PROCEDURE SPI 20.08
INSTRUCTION
06th August 2020
Effective: Immediately
Validity: Until Further Notice
737 - NG
Risk assessment Reference _____PD11380_________

Flt In-flight GOps Customer Engineering Commercial Compliance Safety SLA OCC
Ops Standards
√ √
Subject: Rapid Disembarkation

Internal review of current procedures has revealed the requirement to introduce a mean of efficient
disembarkation when the situation does not pose an immediate and significant threat to passengers and crew.
Rapid disembarkation is a precautionary egress from the aircraft in situations assessed by the crew members as
deviating from normal conditions but not being an immediate emergency, i.e. not posing an immediate threat to
passengers and crew members on board, but which may escalate into an emergency. Rapid disembarkation
usually happens at the airport.
4.10.1 Announcements/Instructions in Unplanned and Planned Emergency Evacuations

Positive Evacuation Commands to be used:
General – Can be used at any location at any time during an evacuation or in a rapid disembarkation:
“COME THIS WAY!”.
“OPEN YOUR SEATBELTS AND GET OUT!”.
“MOVE FASTER!”.
“LEAVE EVERYTHING BEHIND!”.
“KEEP MOVING!”.
(…)
5.1.4.6.4.1 Rapid Disembarkation

A non-normal situation may occur at any time while boarding/disembarking. Rapid disembarkation is a
precautionary egress from the aircraft in situations assessed by the crew members as deviating from normal
conditions but not being an immediate emergency, i.e. not posing an immediate threat to passengers and crew
members on board, but which may escalate into an emergency.
A rapid disembarkation happens when the aircraft is on the ground and an immediate disembarkation is required.
Rapid disembarkation shall be applied when a non-normal situation arises that requires disembarkation but is
not life-threatening. Possible reasons for a rapid disembarkation include a security alert, smoke or fumes in the
cabin, overheating PEDs, a fuel spillage, a fire outside the aircraft which could threaten the aircraft, etc.
• Aircraft doors which were used for boarding are also used for a rapid disembarkation, i.e. with stairs or
airbridge(s).
Page 1 of 2
• Emergency exits and slides are not used in a rapid disembarkation unless the crew members decide that
this has become necessary and will give the relevant command to passengers.
• Rapid disembarkation is a rapid egress from the aircraft; therefore passengers and crew members will
leave all their belongings on board.
The Flight Crew member (or CSS if Flight Crew is not available) will initiate rapid disembarkation by making
the following PA:
“Disembark the passengers immediately using all available doors, disembark the passengers immediately using
all available doors.”
CC shall disembark all passengers as quickly and efficiently as it is possible. If the situation deteriorates during
rapid disembarkation, Flight Crew (or CSS in case Flight Crew is not available) may decide to initiate emergency
evacuation.
If Rapid Disembarkation has been initiated by a CSS, the CSS shall make every effort to contact the Ground
Crew and inform them of the situation. The Ground Crew will notify the airport services. If communication with
Ground Crew cannot be established during Rapid Disembarkation, CSS shall notify Ground Agent as soon as all
passengers have left the aircraft.
(…)

Chief Pilot
Page 2 of 2
SAFETY
PROCEDURE SPI 19.02
Validity: Until Further Notice 27th August 2020
737 - NG
Risk assessment Reference ____No: PD18611

Flt Ops In-flight GOps Customer Engineering Commercial Compliance Safety SLA OCC
Standards
√ √
Subject: Passenger Safety Announcements (PAs)

The purpose of this SPI is to update passenger safety briefings to comply with current EASA requirements of AMC1
CAT.OP.MPA.170.
The following must be included in cabin crew PAs:
1. Importance of leaving hand baggage behind in case of evacuation before take-off and once again before landing.
2. Before landing passengers must be reminded of the location and importance of the information contained on
the safety briefing card.
3. Use of PED’s after landing.
Passengers are also to be requested not to charge electronic devices onboard. Redundant announcement for
distribution of Infant Floatation Devices to passengers has been removed.
The revised text takes immediate effect and will be included in Operations Manual Part A - SEP at next revision.
2.4 Passenger Briefing

Passenger Briefing (PAs)
2.4.1 Embarkation
“Ladies and Gentlemen, you are all very welcome on board (Operator) flight, (Flight Number) to (Destination).
Today you are travelling on a Boeing____-_____. Please move along the cabin aisle and take your seat as quickly
as possible. Your seat has been allocated to comply with weight and balance rules. For your safety you must occupy
your allocated seat.”
“Please stow your cabin bag under the seat in front of you, with exception of passengers occupying…*
[on B737-800] …Row 1, Row 2DEF, Row 16 & 17”
[on B737-700] …Row 1, Row 12 & 14”
*as appropriate
Page 1 of 3
2.4.2 After Main Cabin Door is Closed
“Ladies and Gentlemen, mobile phones and tablet computers are permitted for use for the whole duration of
the flight in Airplane or Flight mode. If your device does not have Airplane or Flight mode it must be switched
off now and remain switched off for the whole duration of the flight. We would like to inform you that charging
of your electronic devices is not permitted. Thank you.”
(…)
2.4.4 Post Take-off
“Ladies and Gentlemen, please continue to observe the fasten seatbelt sign until the Captain has switched it off.
We do recommend for your comfort and safety that you keep your seatbelt securely fastened throughout your
flight. Please take care when opening overhead lockers as items may fall out and cause injury. There is a call
bell, reading light and fresh air vent in the panel just above your head. We would like to remind you that this is
a strictly non-smoking flight and all toilets are fitted with smoke detectors. We invite you to sit back relax and
enjoy your flight with us.”
2.4.5 Turbulence
(…)
2.4.6 Pre-landing
“Ladies and Gentlemen, the Captain has switched on the Fasten seatbelt sign as we are on our descent into
_______. We would ask you to return to your seats and ensure that your seatbelts are securely fastened, your
tray tables are in the upright and locked position, your armrests down and window blinds fully open. Any bags,
you may have removed during the flight, must now be re-stowed for landing, ensuring the emergency exits and
cabin aisle are kept completely clear of all baggage. You can find your safety card on the seat in front of you or
in the area around you. Please review this card before landing as a reminder. In the event of an emergency, all
hand baggage must be left behind. There should be no further walking or standing in the cabin aisle and the use
of toilets is not permitted. We will be landing shortly.”
2.4.6.1 At 10 Minutes to Landing

“Ladies and Gentlemen, as we are about to land in approximately 10 minutes, please ensure once again that
all seatbelts are fastened. Laptop computers and larger portable electronic devices must now be switched off
and stowed either in cabin baggage underneath the seat in front or in the overhead locker provided. Portable
Electronic Devices must remain in flight mode. Thank you.”
2.4.7 Post-landing
“Ladies and Gentlemen, you are all very welcome to _______ where the local time is _______. For your own
comfort and safety please remain seated with your seatbelts securely fastened until the aircraft has come to a
complete stop and the Captain has switched off the Fasten Seatbelt sign. Please take care when opening the
overhead lockers as items of your carry-on luggage may have become dislodged during landing and may fall
out causing injury. Laptop computers or larger portable electronic devices must remain switched off and
securely stowed. You may now use your Portable Electronic Devices.
Please refrain from smoking until you have reached a designated smoking area.”
“On behalf of Ryanair and your crew on board, we would like to thank you for choosing to fly with us and we
wish you a safe onward journey.”
Page 2 of 3
Note: Post landing announcements are considered to be safety related and therefore may commence once the
aircraft has landed and achieved slow speed.
(…)
2.8.1.14 After Landing

A further taxi stage continues until arrival at the gate.
• Post landing announcements are considered to be safety related and therefore may commence once the
aircraft has landed and achieved slow speed.
• Except to carry out safety related duties, CC must remain secured in their assigned seats until they hear
the command from the Flight Crew, “CC disarm slides”. This is with exception to the No 1 who is
permitted to un-strap from their jumpseat for the purpose of starting the pre-recorded punctuality
announcement but must re-strap into their jumpseat immediately afterwards.
• The post landing PA must include the “Pre-recorded punctuality announcement” whenever the aircraft
arrives prior to STA +5 minutes.
(…)

Chief Pilot
Page 3 of 3
SAFETY
PROCEDURE SPI 20.06
Validity: Until Further Notice 27th August 2020
737 - NG
Risk assessment Reference _____ Level 1 SRA SPI 20.06 _________

Ops Standards
√ √
Subject: Activation of ELS on the Ground

Aircraft evacuations are rare events, typically initiated by the Commander. If a situation on the ground appears
to be catastrophic and there is no command to evacuate, the CSS shall check for pilot incapacitation. Whenever
both pilots are incapacitated or otherwise unable to give the command, the CSS shall consider giving the
evacuation command using the PA system or the loudhailer.
In any occasion of an aircraft being evacuated on the ground, Cabin Crew in the back galley must remember to
activate Emergency Lighting System switch on the Aft CSA Panel. The purpose of this SPI is to clarify this
requirement.
4.3.5 Unplanned Emergency Evacuation

(…)
A rapid but steady deceleration on take-off or landing or RTO. Take-off may have to be abandoned as a
precautionary measure, or the landing run shortened due to airfield limitations. The brief appearance of grey
vapour in the cabin which can occur when taking off or landing on a chemically de-iced runway, this type of
vapour usually ceases in a matter of seconds and is not harmful.
All abnormal incidents must be reported to the Flight Crew immediately.
Should the No 1 find it necessary to initiate an evacuation the evacuation command “This is an emergency,
evacuate the aircraft using all available exits” (repeated once) shall be given, using the PA system or the
loudhailer. Following the command, the No2 (or the No3 if No2 is unavailable) should immediately activate the
ELS by pressing the button on the Aft CSA Panel.
Any other CC shall initiate an evacuation ONLY when both pilots and the No 1 are confirmed to be incapacitated
or any communication with Flight Crew and the No 1 is impossible.
(…)

Chief Pilot
Page 1 of 1
SAFETY
PROCEDURE SPI 20.12
Validity: Until Further Notice 05th November 2020
737 - NG
Risk Assessment required No Risk assessment Reference _____ _ INF97660 ________

Ops Standards
√ √
Subject: Passenger Briefing at Overwing Exits
The purpose of this SPI is to amend Ryanair’s policy on Passenger Briefing at Overwing Exits. While the general
principles for seating and briefing passenger occupying rows at overwing exits remain the same, the briefing has
been restructured and now includes additional elements.
5.1.4.2.2 Passenger Briefing at Overwing Exits
Unless in cases of low passenger numbers or mass and balance limitations, CC shall ensure that there is at least
one (1) passenger seated in each of the four (4) rows at the overwing emergency exits. If necessary, CC shall
identify, assign and relocate passengers from other rows, as required.
Prior to departure passengers seated at the overwing emergency exit rows shall be given a separate briefing, as
soon as practicable.
The briefing must be given as follows:

“Hello. You are seated at an emergency exit. (point to the 4 exits)
Are you willing to assist in case of an emergency?
Continue the briefing with those passengers able and willing to assist:
“If in an emergency the captain or a member of the crew commands ‘evacuate…’ , you may be required to assist
by opening these exits(point to all of the 4 exits),Check the exit is clear and open by pulling the red handle (point
at the handle). Please study this information (point to the safety card on the back of the seat). If you have any
questions, please ask me.”
Note 1: Only ABPs shall be seated at the overwing direct access seating.
Note 2: If passengers appear to be unwilling to assist in the event of an emergency, they should be offered an
alternative seat in the cabin.
Note 3: If it is not practical to give a group briefing to all passengers seated at the over wing, CC may be required
to give individual briefings.

Chief Pilot
Page 1 of 1
SAFETY SPI 20.09
PROCEDURE
Effective: Immediately
Validity: Until Further Notice
INSTRUCTION 05th November 2020
Risk assessment required ___Yes/No____ Risk Assessment Reference: OPS43091
Flt Ops In-flight GOps Customer Engineering Commercial Compliance Safety SLA OCC
Standards
√ √ √ √ √ √ √
Subject: Enroute Security Threats (e.g. Explosive Devices)
The purpose of this SPI is to revise procedures regarding actions to be taken by Aircrew in the event of an
inflight security event.
Security threats involving explosive devices occur in the aviation industry and are normally hoaxes aimed at
causing unrest, attracting attention, and disrupting schedules. In recent cases, the disruptive passengers were
identified and legally prosecuted by the Authorities.
Following Safety & Security Management System outcomes, Ryanair revised the Company’s associated
procedures accordingly.
The text below takes an immediate effect and will be incorporated in the Operations Manual Part A at next
revision.
5.1.12.2.1 Basic Procedure – In-flight. Verbal, written or other warning received in the cabin.
Security threats are made for a variety of reasons, normally aimed at causing distress and disruption to
the schedule. Often, these sorts of threats are made as a written or verbal bomb threat/warning. Whilst
the threats have been spurious, the level of disruption and inconvenience to our passengers has often been
significant and Ryanair will seek to prosecute any person committing such an act.
Each threat/warning shall be taken seriously, recorded, reported, and relevant departments shall run their
approved procedures with aims to facilitate a safe and secure outcome.
1. WRITTEN THREAT FOUND ONBOARD
1. CSS shall call the Flight Crew and confirm:

a. If anything was found during Security Check/Search prior to boarding,
b. If anything was found whilst conducting on-board duties during the flight.
2. A photograph of the written threat shall be taken with vPOS and/or EFB.
3. The message shall be placed in a sick bag in order to protect it. The message should be handled
as little as possible.
4. The Captain shall confirm further course of action.
2. VERBAL THREAT FROM PASSENGER(S)
Upon receipt of a verbal threat from passenger(s), the CSS shall make note of the following:
1. Is the passenger threatening the safety of the Aircraft, Crew, or Passengers?
2. Does the passenger claim to have some sort of weapon or device?
3. Does passenger appear credible, give plausible information or make specific demands?
4. Has passenger previously been otherwise non-disruptive during the flight?
5. Does the passenger appear to be under the influence of any substance?
The CSS shall provide Flight Crew with responses to the above 5 questions. The Commander
shall then decide on further course of action.
5.1.12.3 Basic Procedure – In-flight, Notification from Air Traffic Control

(…)
__________________
Chief Pilot

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Safety Procedures Instructions

This booklet contains a single master list of contents for 2019/2020.

Cross Departmental Notification- tick as required

Subject: Safety Demonstration - Crew Positions

5.1.4.2.1.1 Safety Demonstration PA

• No 4 will commence safety briefing at row 1.

Ray Conway, Captain

Cross Departmental Notification- tick as required

SUBJECT: Checking Exterior Handle when operating Aircraft Door

Ladies and Gentlemen,

5.1.10.1.4 Operation of Doors – Inside

5.1.10.1.5 Operation of Doors – Outside

To Open Door When Using Airstairs

To Close Door When Using Airstairs

To Open Door When Using Mobile Steps or with Airbridge Access

To Close Door When Using Mobile Steps or with Airbridge Access

Ray Conway, Captain

Cross Departmental Notification- tick as required

Subject: Cabin Door Checks Before Departure

1. Place red flag across viewing window.

Ray Conway, Captain

Cross Departmental Notification- tick as required

Subject: Electronic SEP Manual

1.0 Operations Manuals to be Carried

2.1.1 Crew Arriving at the Aircraft

The No 1 will commence the Pre-flight Safety Briefing of Cabin Crew.

Ray Conway, Captain

Cross Departmental Notification- tick as required

Subject: Retraction of Airstairs

5.1.10.7.2 Operation of Airstairs Interior

4. Detach the handrails.

6. Press STAIR OPER switch, this illuminates amber indicating power.

Ray Conway, Captain

Cross Departmental Notification- tick as required

Subject: Biohazard Kit contents

Ladies and Gentlemen,

3.10.1 Bio-hazard Kit

• Pair of disposable gloves (1)

Procedure for removal of liquid biohazard:

6.1 Objectives of First Aid

Ray Conway, Captain

Cross Departmental Notification- tick as required

SUBJECT: Provisions for Dangerous Goods Carried by Passengers or Crew - 2020

Ladies and Gentlemen

8.0 Dangerous Goods Carried by Passengers and Aircrew

The pilot-in-command must be informed of the location

Permitted in or as carry-on baggage

The approval of the operator is required

Cross Departmental Notification- tick as required

Subject: Distribution of Restricted Memo

5.1.4.9.1 Security Check Procedure

Aidan Murray, Captain

Cross Departmental Notification- tick as required

Subject: Additional Security Requirements

2.1 Pre-flight Safety Briefing of Cabin Crew

9.12 Additional Security Requirements

Aidan Murray, Captain

Cross Departmental Notification- tick as required

Subject: C-19 Temporary Suspension of Checking Boarding

2.3.2 In-flight Requirements

Aidan Murray, Captain

Cross Departmental Notification- tick as required

Subject: Reporting to Aircraft / Gate