Mark Burak

Loveland, CO 970-402-1165 mgb999@gmail.com

Portfolio: http://markburak.com/

SPECIALIZATION
SKILLS
 Technical research and writing
Tools  Editing
 Adobe Experience Mgr.  Training
 Confluence Wiki  Quality Team leadership
 MadCap Flare
 FrameMaker PROFESSIONAL EXPERIENCE
 Arbortext Epic Editor
 Adobe Acrobat Tekberry (for Keysight) 8/15/2021 - 4/14/2023
 Adobe Illustrator  Provided effective AEM expertise for Keysight’s AEM editing system.
 MS Office  Enabled Keysight to integrate outside webpage material into their product
 Visio websites.
 RoboHelp  Satisfied deadline requirements by delivering timely and accurate marketing
 XML website material to Keysight.
 HTML Manpower (for Seagate) 7/19/2018 - 12/17/2020
Databases  Provided material to showcase updated disk drive manual sets.
 Vasont DMS  Produced practical reference guides for new data storage products.
 SharePoint  Facilitated customer access to updated disk drive HW, SW, and firmware
 Wiki features.
Operating Systems Capgemeni (for Medtronic) 7/23/2018 - 11/2/2018
 Windows
 Authored medical test device user docs that gleaned US and European
 Linux
government approval.
Methodologies  Arranged for rapid multi-language translations for medical device
 Scrum documentation.
 Rally  Researched and updated internal scheduling documents for producing
 Information Mapping timely user doc instructions.
CERTIFICATIONS TEKsystems (for Keysight and Agrium) 10/1/2016 - 3/31/2018
 Provided informative Wiki instructions to enable effective Linux-based test
 ITIL V3 Foundation system design.
 Authored online help docs that reflected current product capabilities.
 Produced application instructions to improve the customer ordering
experience.
APEX Systems (for ADP) 1/26/2015 - 7/31/2015
 Enabled management to view all departmental operations by providing detailed, critical-function flowcharts.
 Assisted IT in moving departmental functions to a data center by providing graphical IT process
descriptions.
 Authored detailed description tables of database access processes to assist process code redesign.
BESTech (for the USDA) 4/1/2013 - 9/30/2014
 Authored clear and concise installation manuals for installing and running critical operation software.
 Redesigned and updated online help to provide easy-to-find help topics.
 Designed USDA-spec templates for effective IT design document production.
ProUnlimited (for LSI) 9/15/2012 - 3/15/2013
 Authored detailed documentation describing the functions of disk drive read channel technology products.
 Enabled customers to leverage read channel functionality by providing register map descriptive summaries.

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APEX (for ADP) 5/2012 - 7/2012
 Authored a web services guide for implementing a secure XML message transfer protocol.
 Reduced messaging time by producing a concise guide for conducting an effective partner-to-host Internet
message exchange.
Natek Inc. (for the USDA) 9/2011 - 3/2012
 Designed effective SOPs, work instructions, and process templates for IT support.
 Provided timely and accurate network admin support material.
 Designed effective Wiki documentation repositories for facility and help desk support.
SAIC (for the DHS) 8/2009 - 9/2011
 Enabled help desk to provide timely support by authoring effective Standard Operating Procedures.
 Contributed to a successful ISO audit by providing complete disaster recovery and risk assessment plans.
 Provided brief, accurate work instructions and checklists to ensure government template compliance.

General Technical Writing

Integrity Group 4/2005 - 8/2009
 Garnered positive customer satisfaction ratings by authoring concise, effective PC hardware installation
guides.
 Enabled effective customer support by providing complete and accurate troubleshooting guides.
 Successfully balanced multiple documentation projects to achieve successful timely completion.

SCCI (for Lockheed) 8/2003 - 4/2005

 As Lead Operations Writer, ensured customer satisfaction by providing effective satellite communications
documentation for Lockheed/Martin.
 Provided clear MIL-SPEC SOPs and work instructions to assist personnel in repair and replacement tasks.
 Managed and successfully completed customer validation and verification for online training documentation.
 Enabled effective satellite communications by supplying communication procedures for ground control
tracking stations.

Independent Consultant 6/2002 - 8/2003

 Successfully managed consulting firm to provide technical writing/editing services to IC application clients.
 Assisted Xilinx Corp. in offering clear, instructional digital electronics textbooks by providing effective
technical editing.
 Researched/authored technical white papers for HP to highlight their leading-edge workstation technology.

Agilent Technologies 5/1999 - 6/2002

 Improved documentation system efficiency 30% by providing single-source user manuals for optical
inspection systems.
 Leveraged hardcopy documentation to provide effective online help systems for PC board inspection
technology.
 Reduced documentation volume by 50% by employing Information Mapping methodology for user manuals.
 Improved documentation system accessibility by authoring topical web-based training.

Hewlett Packard 8/1986 - 5/1999

 Improved documentation readability for PC applications by providing minimal, task-focused user, reference,
and training manuals.
 Assisted my organization to acquire new customers by supplying timely and accurate RFQ and proposals.
 Reduced software production costs by 30% by using TQC methodologies to refine a product lifecycle.
 Created Web-based and video demos that enabled product acceptance by must-win accounts.
 Authored/taught technical training in the US, Europe, and Asia that increased customer understanding of test
and measurement software products.

EDUCATION

Lake Superior State College, B.S. Electronics Engineering Technology

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