Critical

Information Summary
Your Personal Information Your Commitment
Name Thanh Ngo Commitment Period 1 Month
Address 4460 Tucana Crt, Mississauga ON L5R3K9 Commitment End Date ^ August, 2021
Account Number DBC00111396032
Phone Number 647-563-9191

Your Billing
Payment Type Prepaid
Deposit ‡ Not Required
Deposit to be Returned as N/A
Agreement Start Date July 09, 2021
Billing Period July 09, 2021 - August 08, 2021
Payment Due August 09, 2021

Your Device
Model Bring Your Own Phone
Phone Protection Plan** N/A
Retail Price N/A
Amount you paid Δ N/A
MyTab Charge N/A
MyTab Device Savings□ N/A
MyTab Bonus Savings□ N/A

Your Rate Plan
Name Promo Freedom 3GB Additional Line
Price $25.00
One-time Fees & Charges A non-refundable Connection Fee (Activation) of $10 will be charged and applied to your first bill/month of service
Activated Promotion(s) N/A

Rate Plan Details
Data FREEDOM: 3GB (Fast LTE).
Talk FREEDOM NATIONWIDE: Unlimited calls to Canada; Unlimited incoming calls
Text FREEDOM NATIONWIDE: Unlimited global text, picture and video messaging
Included Features Eligible for Digital Discount ($5/mo. off) when paying by Auto Pay. Learn more at freedommobile.ca/digitaldiscount. NOTE: Plan only available
as additional line. If you cancel another line on account, plan will be changed to Freedom 3GB plan ($50/mo.).

Opt-in Services Optional Paid Add-Ons
International Calling Off None Selected
International Roaming Off
Nationwide Network On
US Roaming Off

Charges Optional Charges
Rate Plan $25.00 None Selected

Total Minimum Charges $25.00
+
Total Optional Charges $0.00

=
Total Charges: $25.00 *
Total Charges: $25.00 *

*Prices do not include taxes or government levies. Prices are based on Freedom Mobile's regular charges and do not include any special promotional rates that may apply. Promotional rates, if applicable, will be reflected on
your invoice or on My Account. If you exceed the usage allotted under your plan, additional usage charges may apply. Additional usage charges are subject to change, see freedommobile.ca for current rates.
**This field will be available when your Services are activated. Following activation, You may contact us by dialing 611 from your mobile device or call 1-877-946-3184 and this information will be provided.
 Critical Information Summary
Accessing your account: You can visit the My Account tool at freedommobile.ca/myaccount to manage your current Services, including reviewing your bills, making a
payment, checking your usage details, and tracking your MyTab Balance Owing.

Optional and pay-per-use services: Rates for services not included in your plan, such as international long distance and roaming, can be found online at
www.freedommobile.ca. Rates for 3rd party services charged to your Freedom Mobile account, such as text message short codes, are available through the provider of
the 3rd party service. For Freedom Mobile service areas and coverage maps see www.freedommobile.ca/coverage. For more information about pay-per-use charges
visit freedommobile.ca/plans.

Trial periods and return policy: If you find that you and your new Freedom Mobile product(s) aren't a perfect match within 15 days, return to the store where you made
your purchase and as long as you have not used more than 50% of the monthly data included with your service (with the exception of unlimited data plans) and the
product(s) are in like new condition, including the original packaging, accessories and receipt, we will provide a refund or an exchange. If you return the product(s) or
cancel your Services within 15 days, no early cancellation fee will be charged but you will be required to pay for any pay-per-use usage charges, including long distance
minutes, roaming charges and for prepaid customers, one-time fees. Extended trial period: People with disabilities may require additional time to familiarize themselves
with and integrate a new mobile device into existing, and/or possibly new, assistive technology and software. Freedom Mobile provides a 30 day trial period during which
customers who self-identify as having a disability can cancel their contract without penalty. Mobile devices provided by Freedom that are in like new condition, and which
include the original packaging, accessories and receipt, may be returned to the original purchase location.

Early cancellation: If you cancel or suspend your Services, or downgrade to a rate plan that is not eligible for the Freedom Mobile subsidized device program ("MyTab"),
you will be immediately charged an early cancellation fee calculated based on your MyTab Balance Owing plus applicable taxes. For example, if you were to cancel your
Services in the first month of the Commitment Period, the early cancellation fee would be the full MyTab Balance Owing shown on the first page of this agreement. All
other charges relating to your Services then due and owing will remain due upon the cancellation of this agreement including a prorated amount of your monthly charges
and all pay-per-use usage charges incurred up to the date of cancellation. Subject to your Monthly MyTab Charge payment being made, your MyTab Balance Owing will
decrease each month by the amount equal to: your current MyTab Balance Owing less any additional partial payments you make that month, divided by the number of
months left until your Commitment End Date. No MyTab Balance Owing will be outstanding as of your Commitment End Date. If you choose to upgrade your device, you
must pay off your MyTab Balance Owing or rollover any eligible MyTab Rollover (if eligible for the MyTab Rollover program) and enter a new agreement.

Device Warranty: New devices, End of Life devices and other equipment, are covered by the manufacturer's limited warranty, a copy of which is available at the
manufacturer's website. Lightly Loved and Refurbished devices are final sale and do not carry a manufacturer's warranty.

Initial Credit Limit: Is the maximum amount your account balance (calculated by combining the total of your existing billed amounts with your current month add-ons, one-
time passes and pay-per-use charges) can reach before the Services may be suspended or disconnected. It may increase as you stay longer as a Freedom customer
and pay your bills regularly.

Have Additional Questions? Need Help?

FAQs are available online at www.freedommobile.ca/faqs, and you can dial *123# on your cell phone, or visit us at www.freedommobile.ca/myaccount for a variety of self-serve
options. You can also give us a call at 1 (877) 946-3184.

^ Hardware upgrades or changes to your plan, bill cycle, or account status may result in changes to this date or a new agreement being required. For more information, please refer to the attached Terms of Service.
‡ Deposits are held for at least 6 months. Afterwards, we may release the deposit if we determine that your payment history has been satisfactory. We will return the deposit to you using the method you have selected. Refer to
the Terms of Service for additional details, or visit www.freedommobile.ca/faqs.
Δ Any additional in-store discounts or any special offer will be reflected on your phone receipt.
□ If you received a MyTab program bonus (in the form of "Device Savings" or "Bonus Savings") offer at the time of activation or upgrade on a device you purchased and you downgrade within 24 months from an eligible rate
plan (i.e., $40 and up plans then currently in market) to a plan that is not eligible for Device Savings or Bonus Savings, or to a plan that is only eligible for a lower Device Savings or Bonus Savings amount, then you will be
responsible for paying back all, or a prorated part, of the promotional Device Savings or Bonus Savings you received and are not eligible to carry forward on the new rate plan.
˜ "MyTab Balance (Invoiced)" is the amount invoiced and immediately payable that includes any amount of your previous MyTab Balance Owing that is not eligible to be rolled over into your new MyTab Balance Owing.
+ "MyTab Balance Owing" is the summation of any and all Device Savings, Bonus Savings and MyTab Charges associated to the MyTab program as well as any MyTab Rollover that is received as part of the MyTab and MyTab
Rollover program. "Total MyTab Savings" is the summation of any and all Device Savings, Bonus Savings and MyTab Savings Rollover received as part of the MyTab and MyTab Rollover programs. "Total MyTab Charge" is the
summation of any and all MyTab Charges for a device and MyTab Charge Rollover received as part of the MyTab and MyTab Rollover programs.
< If during the trial period you i) exchange a device on a MyTab for another device that is not the exact same make and model (including colour and memory variant) or ii) return a device on a MyTab, then any MyTab Rollover
from previous 24-month service agreements will be invoiced and payable immediately regardless of whether another device is taken on a MyTab.
∗∗ Replacement Service Fees apply. If you have accepted and enrolled, Freedom Mobile will collect, share data with, and is not responsible for any information collected by the Phone Protection Plan administrator. Please
refer to the attached Phone Protection Plan Terms & Conditions for more information.

Commission for Complaints for Telecom-television Services Inc. Wireless Code

If you still have unresolved issues, you may visit the Commission for Complaints for Telecom-
television Services Inc. (CCTS) website at www.ccts-cprst.ca or call 1-888-221-1687.
The Canadian Radio-Television and Telecommunications Commission (the "CRTC") has
created a Wireless Code so that consumers of retail mobile wireless voice and data services
will be better informed of their rights and obligations contained in contracts with wireless
service providers. You can find out more about the Wireless Code on the CRTC website at
www.crtc.gc.ca/eng/info_sht/t14.htm
 Services Agreement
Your Personal Information Your Commitment
Name Thanh Ngo Commitment Period 1 Month
Address 4460 Tucana Crt, Mississauga ON L5R3K9 Commitment End Date ^ August, 2021
Email Address i4168561881@gmail.com
Alternate Phone Number 416-477-9523

Your Service Your Billing
Account Number DBC00111396032 Payment Type Prepaid
Phone Number 647-563-9191 Deposit ‡ Not Required
Temporary Phone No.† N/A Deposit to be Returned as N/A
SIM Number 8914900010098141215 Agreement Start Date July 09, 2021
Billing Period July 09, 2021 - August 08, 2021
Payment Due August 09, 2021

Your Device
Model Bring Your Own Phone
IMEI N/A
Phone Protection Plan** N/A
Retail Price N/A
Amount you paid Δ N/A
MyTab Charge N/A
MyTab Device Savings□ N/A
MyTab Bonus Savings□ N/A

Your Rate Plan
Name Promo Freedom 3GB Additional Line
Price $25.00
One-time Fees & Charges A non-refundable Connection Fee (Activation) of $10 will be charged and applied to your first bill/month of service
Activated Promotion(s) N/A

Rate Plan Details ◊
Data FREEDOM: 3GB (Fast LTE).
Talk FREEDOM NATIONWIDE: Unlimited calls to Canada; Unlimited incoming calls
Text FREEDOM NATIONWIDE: Unlimited global text, picture and video messaging
Included Features Eligible for Digital Discount ($5/mo. off) when paying by Auto Pay. Learn more at freedommobile.ca/digitaldiscount. NOTE: Plan only available
as additional line. If you cancel another line on account, plan will be changed to Freedom 3GB plan ($50/mo.).

Opt-in Services Optional Paid Add-Ons
International Calling Off None Selected
International Roaming Off
Nationwide Network On
US Roaming Off

Charges Optional Charges
Rate Plan $25.00 None Selected

Total Minimum Charges $25.00
+ Total Optional Charges $0.00

=
Total Charges: $25.00 *
Total Charges: $25.00 *

*Prices do not include taxes or government levies. Prices are based on Freedom Mobile's regular charges and do not include any special promotional rates that may apply. Promotional rates, if applicable, will be reflected on
your invoice or on My Account. If you exceed the usage allotted under your plan, additional usage charges may apply. Additional usage charges are subject to change, see freedommobile.ca for current rates.
**This field will be available when your Services are activated. Following activation, You may contact us by dialing 611 from your mobile device or call 1-877-946-3184 and this information will be provided.

Your Store Details
Store ID WD201130
Specialist ID Ahmad A
 Services Agreement
Freedom Mobile will provide you with the selected combination of products and plans, add-ons, and other services as set out above and as may be amended from time
to time in accordance with this agreement (the "Services") for an initial term of the Commitment Period or until your prepaid account no longer has a credit balance. The
Commitment Period will begin on the Agreement Start Date. Unless this agreement is terminated earlier by you or Freedom Mobile, upon the expiry of the Commitment
Period this agreement will renew on a month-to-month (or other period) basis at the then current Freedom Mobile retail price for your Services, if applicable.

Accessing your account: You can visit the My Account tool at freedommobile.ca/myaccount to manage your current Services, including reviewing your bills, making a
payment, checking your usage details, and tracking your MyTab Balance Owing. You will need a PIN to access My Account online, the My Account app, or if you call us.
A randomly generated PIN is sent by text message to the first phone number you activate. You can customize this PIN through My Account. If you want to authorize
other individuals to access your account, you can do this through My Account and they will be sent their own unique PIN. If you ever need to reset your PIN, you can
reset it through My Account and we will send you a reset link to the email address on file.

How we communicate with you: Important information about your account and the Services will be sent by text message to your Freedom Mobile phone number(s) and
to the email address you have provided. It is your responsibility to keep your contact information up-to-date. You can modify it at any time through My Account.

Copies of this agreement: Your agreement (and related documents) will be sent to the email address you provided. Unless you notify us within 48 hours of completing
this agreement, we will assume that you have received these materials. You can request a copy of this agreement at any time.

Trial periods and return policy: If you find that you and your new Freedom Mobile product(s) aren't a perfect match within 15 days, return to the store where you made
your purchase and as long as you have not used more than 50% of the monthly data included with your service (with the exception of unlimited data plans) and the
product(s) are in like new condition, including the original packaging, accessories and receipt, we will provide a refund or an exchange. If you return the product(s) or
cancel your Services within 15 days, no early cancellation fee will be charged but you will be required to pay for any pay-per-use usage charges, including long distance
minutes, roaming charges and for prepaid customers, one-time fees. For details on trial periods for persons with disabilities, see the Terms of Service included herewith.

Early cancellation: If you cancel or suspend your Services, or downgrade to a rate plan that is not eligible for the Freedom Mobile subsidized device program ("MyTab"),
you will be immediately charged an early cancellation fee calculated based on your MyTab Balance Owing plus applicable taxes. For example, if you were to cancel your
Services in the first month of the Commitment Period, the early cancellation fee would be the full MyTab Balance Owing shown on the first page of this agreement. All
other charges relating to your Services then due and owing will remain due upon the cancellation of this agreement including a prorated amount of your monthly charges
and all pay-per-use usage charges incurred up to the date of cancellation. Subject to your Monthly MyTab Charge payment being made, your MyTab Balance Owing will
decrease each month by the amount equal to: your current MyTab Balance Owing less any additional partial payments you make that month, divided by the number of
months left until your Commitment End Date. No MyTab Balance Owing will be outstanding as of your Commitment End Date. If you choose to upgrade your device, you
must pay off your MyTab Balance Owing or rollover any eligible MyTab Rollover (if eligible for the MyTab Rollover program) and enter a new agreement.

Charges and payment: You will be billed monthly (or other period) for your Services and the charges will appear on your monthly (or other period) invoice. Amounts
owing after the monthly due date are subject to a late payment interest charge calculated and compounded monthly on the outstanding amount at 2% per month
(26.82% per year) from the date of the first bill on which it appears until paid in full. However, if you are a prepaid customer, you must maintain a prepaid credit balance in
your Freedom Mobile account to use the Services and any insufficient balance to cover monthly (or other period) charges will result in some or all of your Services being
suspended and/or terminated. All pre-payments are non-refundable. For full payment terms, see our Terms of Service included herewith. Freedom Mobile may make
changes to the Services and the associates prices, fees or charges in its sole discretion on 30 days' written notice, excluding the following key contract terms during a
24-month commitment: your Rate Plan, the Total Minimum Charges, the Commitment Period, the retail price of your device and the total early cancellation fee. Changes
to Services may include modification or termination of such Services. You shall be deemed to have accepted any changes made by Freedom Mobile if you continue to
use your Services after such changes are effective with no additional action or agreement required. This agreement is non-transferable by you and may be freely
assigned by Freedom Mobile.

Additional terms and conditions: The Terms of Service, the MyTab Additional Terms of Service, the Fair Usage Policy, the Privacy Policy, and the Phone Protection Plan
Terms & Conditions included herewith and at freedommobile.ca, as may be amended from time to time, apply to this agreement and the provision of all Freedom Mobile
products and services. Where the terms contained herein differ from those contained in the Terms of Service, the MyTab Additional Terms of Service, the Fair Usage
Policy, the Privacy Policy, or the Phone Protection Plan Terms & Conditions the terms of this agreement shall prevail.

I have read and understand the terms set out in this agreement, the Terms of Service, the MyTab Additional Terms of Service, the Fair Usage Policy, the Privacy Policy, and the Phone
Protection Plan Terms & Conditions and agree to comply with them.

Date: July 9, 2021 Customer Signature:

^ Hardware upgrades or changes to your plan, bill cycle, or account status may result in changes to this date or a new agreement being required. For more information, please refer to the attached Terms of Service.
† We will request that your number be moved from your current provider. You can make calls using this temporary number right away. You will receive a text message when your number has been ported.
‡ Deposits are held for at least 6 months. Afterwards, we may release the deposit if we determine that your payment history has been satisfactory. We will return the deposit to you using the method you have selected. Refer to
the Terms of Service for additional details, or visit www.freedommobile.ca/faqs.
Δ Any additional in-store discounts or any special offer will be reflected on your phone receipt.
□ If you received a MyTab program bonus (in the form of "Device Savings" or "Bonus Savings") offer at the time of activation or upgrade on a device you purchased and you downgrade within 24 months from an eligible rate
plan (i.e., $40 and up plans then currently in market) to a plan that is not eligible for Device Savings or Bonus Savings, or to a plan that is only eligible for a lower Device Savings or Bonus Savings amount, then you will be
responsible for
 Services Agreement
paying back all, or a prorated part, of the promotional Device Savings, Bonus Savings or MyTab Savings Rollover you received and are not eligible to carry forward on the new rate plan.
˜ "MyTab Balance (Invoiced)" is the amount invoiced and immediately payable that includes any amount of your previous MyTab Balance Owing that is not eligible to be rolled over into your new MyTab Balance Owing.
+ "MyTab Balance Owing" is the summation of any and all Device Savings, Bonus Savings and MyTab Charges associated to the MyTab program as well as any MyTab Rollover that is received as part of the MyTab Rollover
program. "Total MyTab Savings" is the summation of any and all Device Savings, Bonus Savings and MyTab Savings Rollover received as part of the MyTab and MyTab Rollover programs. "Total MyTab Charge" is the
summation of any and all MyTab Charges for a device and MyTab Charge Rollover received as part of the MyTab and MyTab Rollover programs.
< If during the trial period you i) exchange a device on a MyTab for another device that is not the exact same make and model (including colour and memory variant) or ii) return a device on a MyTab, then any MyTab Rollover
from previous 24-month service agreements will be invoiced and payable immediately regardless of whether another device is taken on a MyTab.
◊ For Freedom Mobile service areas and coverage maps see www.freedommobile.ca/coverage. For more information about pay-per-use charges visit freedommobile.ca/plans.
∗∗ Replacement Service Fees apply. If you have accepted and enrolled, Freedom Mobile will collect, share data with, and is not responsible for any information collected by the Phone Protection Plan administrator. Please
refer to the attached Phone Protection Plan Terms & Conditions for more information.

Related Documents
(Services Agreement Appendices updated as of July 12,2020)

TERMS OF SERVICE
The Terms of Service contains additional terms and conditions that govern the rights and obligations between you and Freedom Mobile in relation to the Services.

MYTAB ADDITIONAL TERMS OF SERVICE

The MyTab Additional Terms of Service sets out the rights and obligations between you and Freedom Mobile in relation to the MyTab program offering.

FAIR USAGE POLICY

The Fair Usage Policy governs the customer's use of the Services and any devices and/or equipment used to support the Services.

PRIVACY POLICY
The Privacy Policy describes Freedom Mobile's commitment to protecting personal information. It was established using the ten principles set out in the National
Standard of Canada entitled Model Code for the Protection of Personal Information. Freedom Mobile relies on these ten principles to protect the personal information
collected from its customers, potential customers and visitors to its website. Freedom Mobile has established its Privacy Policy in accordance with The Personal
Information Protection and Electronic Documents Act ("PIPEDA").

PHONE PROTECTION PLAN TERMS & CONDITIONS

If you have decided to accept and enroll in the Phone Protection Plan, the Phone Protection Plan Terms & Conditions set out the rights and obligations between you and
Freedom Mobile in relation to the Phone Protection Plan.

Have Additional Questions? Need Help?

FAQs are available online at www.freedommobile.ca/faqs, and you can dial *123# on your cell phone, or visit us at www.freedommobile.ca/myaccount for a variety of self-serve
options. You can also give us a call at 1 (877) 946-3184. If your problem still isn't resolved, please mail the Executive Office at Freedom Mobile, 207 Queens Quay West, Suite 710, PO Box
114, Toronto, Ontario M5J 1A7.

Commission for Complaints for Telecom-television Services Inc. Wireless Code

If you still have unresolved issues, you may visit the Commission for Complaints for Telecom-
television Services Inc. (CCTS) website at www.ccts-cprst.ca or call 1-888-221-1687.
The Canadian Radio-Television and Telecommunications Commission (the "CRTC") has
created a Wireless Code so that consumers of retail mobile wireless voice and data services
will be better informed of their rights and obligations contained in contracts with wireless
service providers. You can find out more about the Wireless Code on the CRTC website at
www.crtc.gc.ca/eng/info_sht/t14.htm
 Services Agreement Appendices

Appendix A: Terms of Service

Effective as of January 31, 2020

1. Agreement
By using or subscribing to any of Freedom's services, including the mobile voice, text, data and related services ("Services
Services") provided to you by Freedom Mobile Inc. or
any of its affiliates ("Freedom
Freedom", "Freedom Mobile
Freedom Mobile", "us
us" or "we
we"), you agree to the following terms and conditions of service (the "Terms
Terms of Service").
Service These Terms of
Service constitute the understanding between Freedom and the customer responsible for the use and payment of the Services ("you you") and govern the use of the
Services. The term of your agreement begins on the agreement start date and will automatically renew on a month to month basis at the end of any fixed term you have
agreed to until it is changed or cancelled in accordance with these Terms of Service.

2. Definitions
In addition to the terms defined elsewhere in these Terms of Service, the following terms have the meanings indicated:

"Device
Device" means any type of wireless telecommunications device that is, or is to be, used with the Services, including mobile phones, tablets, Internet data sticks, etc.;

"End of Life Device

End of Life Device" means a Device which has been discontinued;

"MyTab
MyTab" means the amount by which the upfront cost of a Device will be reduced, with such amount being reduced by equal amounts each month until your commitment
end date;

"New Device
New Device" means a new, unused Device;

"Lightly Loved and Refurbished Device

Lightly Loved and Refurbished Device" means a Device that was returned to us within the trial period in good working order without physical damage and has been
refurbished by a third party; and

"Line
Line" means a wireless phone number assigned by Freedom Mobile to you to enable you to use Services in connection with a Device.

3. Changes to the Terms of Service

Freedom Mobile may make changes to the Terms of Service, the Services and the associates prices, fees or charges in its sole discretion on 30 days' notice, excluding
the following key contract terms during a 24-month commitment: your rate plan, the total minimum monthly charges, your commitment period, the retail price of your
Device and the total early cancellation fee. Changes to Services may include modification or termination of such Services.

Freedom may give you notice of a change by sending it to you by email or text message, by including it on your monthly invoice (for postpaid customers), by posting it on
the My Account tool, available at freedommobile.ca/myaccount, or by any other reasonable method and such notices may refer you to our website for further details.
Subject to Freedom's right to make these changes, no other statements (written or verbal, including proposed changes by you) will change these Terms of Service.

You shall be deemed to have accepted any changes made by Freedom Mobile if you continue to use your Services after such changes are effective with no additional
action or agreement required.

4. Services
a. We will provide the Services to you in accordance with these Terms of Service, starting from the time you activate the Services. The Services will only be
provided in geographic areas covered by our network or by our third party service providers. Additional charges may apply for use of Services outside of the
Freedom Mobile network coverage area (our "Freedom network
Freedom network"), with maps of such coverage available at freedommobile.ca/network-and-coverage/coverage.
b. The Services may be available both within and outside of Canada through third party service providers with whom we have roaming agreements and who have
compatible technology. You can roam on other wireless networks in Canada. Some Devices will automatically update data while you roam unless you turn off
data roaming. Consult your owner's manual for your Device to understand how to turn data roaming off. You may review a list of countries covered by roaming
on our website at freedommobile.ca/roaming. You may be required to activate international roaming before you are able to roam internationally. You can activate
international roaming at any time through the My Account tool by logging in at freedommobile.ca/myaccount, our call centre, or any other activation channel
authorized by us from time to time before you use international roaming. We suggest you do this before you leave the Freedom Mobile network coverage areas.
Deposit customers are not eligible to use international roaming or conference calling until the terms of the deposit account have been completed. You will be
responsible for any domestic or international roaming usage charges incurred. We reserve the right to decline activation of roaming or make your use of roaming
subject to caps, limitations or restrictions. N11 numbers (such as 411 and 911), other special service and toll-free numbers may not operate properly when
roaming outside of Canada. You are responsible for confirming correct numbers and for any connections, charges or liability incurred by accessing special
service numbers while roaming. Freedom will notify you (and subscribers on your account) once you (or they) reach additional usage charges for data roaming
of one hundred dollars ($100.00) per account per billing cycle. If you (or they) continue to try to use data roaming after this notice, then you will be given the
opportunity to expressly consent to continued additional usage charges. If you do not expressly consent to such additional usage charges, then your (or their)
ability to send or receive data transmissions while roaming will be suspended. You will also receive notice if your data roaming is restricted or suspended due to
a credit limit or past due amounts. Freedom will also notify you (and subscribers on your account) once you (or they) reached additional usage charges for
Freedom network data of fifty dollars ($50.00) per account per billing cycle. If you (or they) continue to try to use Freedom network data after this notice, then
you will be given the opportunity to expressly consent to continued additional usage charges. If you do not expressly consent to such additional usage charges,
then your (or their) ability to send or receive data transmissions will be suspended. You will also receive notice if your Freedom network data is restricted or
suspended due to a credit limit or past due amounts.
c. Some of our Services are offered or described as being "unlimited" in nature. This is subject, at all times, to reasonable usage limits for personal use by an
 individual. Our Fair Usage Policy applies to all our data, voice, text and roaming services. If we determine, in our sole discretion, that your usage is excessive or
unreasonable, we reserve the right to limit or restrict your usage or to terminate your subscription to either the unlimited offering or the Services generally and to
refuse to provide you Services thereafter. Freedom Mobile wants all of its customers to get the best service, to be free to communicate without limitations, with
the best possible conditions, whenever possible and at low prices. By ensuring that a very few do not abuse our services and engage in unreasonable use, we
can continue to offer the great services you enjoy. We will use reasonable efforts to notify you if we decide to take such actions, but we also reserve the right to
do so without notice.
d. Certain Services, including without limitation roaming, internet access, premium messaging services, Wi-Fi Calling, and Freedom Wi-Fi will be subject to
additional terms and conditions or will require you to use or download software which is subject to other terms and conditions. You agree to review and be bound
by all such terms and conditions as a condition of your use of such Services or software.
e. Materials that you access on the internet or that you otherwise download or retrieve from third parties through the Services are provided by others and do not
form part of the Services. You agree that you are solely responsible for your access, downloading or retrieval of such materials and acknowledge that you may
incur charges in doing so. We have no obligation or liability to you regarding such materials.
f. You grant us a worldwide, sub-licensable, transferable and non-exclusive license, without compensation, reimbursement or any other payment, to transmit, copy,
modify, adapt, display, perform, distribute and publish any content you choose to create, transmit, publish or otherwise communicate using the Services, as
reasonably required by us and our third party service providers to provide the Services to you.
g. Subject to applicable law, including your rights to transfer the telephone number we assign to you (or which you had transferred for use with our Services) to
another carrier, all telephone numbers, IP addresses, e-mail addresses, domains and other communication numbers or addresses remain our property. We
reserve the right to change or replace any such domains, numbers or addresses upon 30 days' notice without any liability to you and the right to reassign any
such domains, numbers or addresses to another customer upon termination of Services.
h. You may ask us to transfer a telephone number from your current service provider for use with our Services. By doing so, you represent and warrant that: (i) you
are authorized to request the transfer of the telephone number that you have provided to us; and (ii) you are the listed account holder for invoicing purposes with
your current service provider. You also agree to provide us with: (i) the name you used with your current service provider for invoicing purposes (if different from
the one you have provided us for your account with us); (ii) the name of your current service provider; (iii) the account number with your current service provider;
(iv) the telephone number(s) that you wish to transfer to us; and (v) any other information reasonably required by us to facilitate the transfer. You acknowledge
that once the transfer is completed, you will no longer be able to use the specified telephone number with your existing service provider, and will only be able to
do so in conjunction with our Services. You also acknowledge that such a transfer will only transfer the specified telephone number, and not any of the services,
content or other addresses that were provided through your existing service provider. Delays in the processing of the transfer may delay your ability to activate
the Services and use the number being transferred to us.
i. The availability, access and quality of the Services may be impacted by things outside of our reasonable control, such as, without limitation, the weather or
unforeseen faults or malfunctions (including failures of our equipment or your Device). In addition, there may be disruptions to the Services due to upgrades,
maintenance or other work, or governmental, regulatory or emergency service prioritizations or restrictions. We and our third party service providers will not be
liable to you in any manner for such events or disruptions or for any failure to perform any of our obligations under these Terms of Service due to anything
beyond our or their control, including, but not limited to, acts of God, war, acts of terrorism, government actions or failures by other suppliers or operators.
j. We and our third party service providers may make changes to the Services, cancel, suspend, limit, block or restrict Services or change coverage areas or
change roaming arrangements from time to time in our and their discretion and without notice to you.
k. Freedom provides 9-1-1 emergency call routing Service ("9-1-1
9-1-1 Service").
Service When calling 9-1-1 always provide your name, wireless phone number and the
location you are calling from. Remember, it's important to speak clearly. Stay on the line for as long as the 9-1-1 operator requires. Calls to 9-1-1 are free so take
all the time that you need. Leave your Device turned on after hanging up in case the 9-1-1 operator needs to call you back. Please do not program 9-1-1 into
your speed dial. This can lead to accidental calls that take up valuable emergency resources. Calling 9-1-1 on your Device is subject to the same limitations as
all wireless calls. If you are underground or too far away from a wireless antenna, the quality of your call may be affected or you may not be able to connect to
the network. Also, 9-1-1 Service does not work with all Devices: data-only Devices like tablets, modems and turbo sticks/hubs can't be used to call or access 9-
1-1. While Freedom provides emergency call routing when the 9-1-1 Service is available and the Device is capable, it is local government that provides the 9-1-1
emergency response services. If you live in an area where 9-1-1 emergency response services are not available, then your call may not be routed to a live
operator. Freedom is not responsible for any inability to access 9-1-1 Service, to the extent permitted by applicable law. For more information visit our website:
freedommobile.ca/911-faq

5. Prohibitions and Restrictions

a. You may only use the Services for your own individual, personal and non- commercial purposes. You may not share, assign, transfer, distribute, sell, resell, give
or otherwise exploit the Services for any commercial purpose in any manner whatsoever.
b. You agree not to: (i) alter any of the equipment or software that you use to access the Services; (ii) use the Services for any unlawful purpose or in any unlawful
manner, or in any manner which is otherwise contrary to or violates any law, regulation or the rights of any third party; (iii) do anything to damage, disable,
overburden, impair or otherwise adversely affect, as we determine in our sole discretion, the Services or any data, software, networks or equipment used to
provide the Services; (iv) circumvent, disable or interfere with the security of, or otherwise abuse, the Services or any of the data, software, networks or
equipment used to provide the Services, including any security features or functionality; (v) use excessive capacity, bandwidth or resources or disrupt or interfere
with any other person's use or enjoyment of the Services; (vi) use another person's subscriber identity module (or "SIM") card, e-mail address, password,
personal identification number or other Device or information without that person's and our prior written authorization, create or use a false identity, impersonate
any person or otherwise misrepresent your identity; (vii) attempt to obtain unauthorized access to the Services or portions of the Services to which you have not
subscribed or are restricted from accessing; or (viii) harass, abuse or threaten any of our employees or representatives.
c. You agree not to use the Services to send, transmit or relay: (i) anything (including without limitation viruses and trojan horses) which is intended to, is likely to or
has the effect of disabling, denying access to, damaging or destroying, corrupting or affecting the normal use of the Services, or any data, software, networks or
equipment used to provide the Services; (ii) any material that is or is reasonably likely to be construed as deceptive, fraudulent, libelous, defamatory,
threatening, intimidating, abusive, harassing, violent, hateful, degrading, obscene, pornographic, profane, harmful or injurious to individuals, tortious or that may
otherwise result in criminal, regulatory or civil liability; (iii) any material that violates any agreement, intellectual property rights, moral rights, publicity rights,
privacy rights, fiduciary obligations or other rights of a third party; (iv) spam, chain letters, junk mail or any other type of commercial solicitation or unsolicited
mass e-mail or messaging; or (v) any material that contravenes any notice or guideline posted by us on our website from time to time.
d. We reserve the right to limit, restrict or block the use of certain third party applications, as determined from time to time in our discretion and without notice.
e. We have the right to monitor or investigate any content that is transmitted using the Services. We may also access or preserve content or information to comply
with legal process in Canada or foreign jurisdictions, operate the Services, ensure compliance with these terms of service and protect ourselves, our customers
or the public.

6. You Leaving Us
You can terminate the provision of Services at any time by contacting our call centre. We will cease providing the Services on the day we receive your instructions to
terminate. If you have your number transferred to another service provider, we will treat that as your decision to terminate the provision of Services. We will cease
providing the Services once the transfer is complete. You agree to pay to us all charges that you've incurred up to the date we stop providing the Services, including for
any Services provided or for any equipment that you've purchased including an early cancellation fee equal to any unpaid MyTab balance. If you terminate the provision
of Services for some but not all Lines on your account, you may do so, but will be required to repay the MyTab balance owing for the terminated Lines.

On or after expiry or termination of the Services for any reason, if your postpaid account has a credit balance less than ten dollars ($10.00), this credit balance will not be
automatically refunded to you when the Services expire or are terminated. If your postpaid account has a credit balance of ten dollars ($10.00) or more, we will refund
that balance to you within thirty (30) days (i) by processing the refund to a credit card used to make a recent payment on your account or (ii) by mailing a refund cheque
to the last known address that we have for you in our records or any other address that you instruct us to mail to. It is your responsibility to keep us informed of any
change in your credit card details or mailing address. Your failure to inform us of any such changes will, in the event that any refund to your credit card is unsuccessful or
any refund cheque mailed to you is returned as undeliverable, result in the forfeiture to Freedom of the credit balance amount and any deposits on your account.

7. Us Leaving You
Freedom may disconnect and terminate any Service(s) if:

a. you fail to pay an account that is past due, provided the amount owing exceeds fifty dollars ($50) or has been past due for more than two months;
b. you fail to provide or maintain a reasonable security deposit or alternative as requested by Freedom;
c. you are in breach of any term or condition of these Terms of Service or of the Fair Usage Policy; or
d. you have previously agreed to a deferred payment plan with Freedom and you fail to comply with its terms. If Freedom is about to disconnect your Service, you
will be provided with a minimum of 14 calendar days' notice prior to disconnection, and that notice will let you know (i) the reason for the disconnection and
amount owing; (ii) the scheduled disconnection date; (iii) information on the availability of deferred payment plans (if applicable); (iv) the amount of the
reconnection charge (if applicable); and (v) contact information for a Freedom representative who can speak with you about the disconnection. Freedom will
attempt to notify you at least 24 hours in advance of your scheduled disconnection unless repeated attempts to contact you have failed. Disconnection will
always occur on weekdays between 8 a.m. and 9 p.m. or on weekends between 9 a.m. and 5 p.m. (unless the weekday or weekend day precedes a statutory
holiday, in which case disconnection may not occur after noon) in your province or territory of residence.
Freedom may also, without notice and for cause, suspend, cancel or refuse to provide Services to you where:

e. action is necessary to protect the network from harm;

f. Freedom has a reasonable suspicion that fraud is occurring or likely to occur;
g. you misuse or abuse or permit others to misuse or abuse the Services for purposes that are contrary to law, these Terms of Service or the Fair Usage Policy; or
h. a pre-set spending limit is reached, such as for customers on credit-limited spending programs, in instances where the customer was previously made aware of
this limit.

If Freedom cancels your Services for cause, an early cancellation fee equal to your remaining MyTab balance will be charged and you will remain responsible for all other
charges payable on your account.

On or after expiry or termination of the Services for any reason, if your postpaid account has a credit balance less than ten dollars ($10.00), this credit balance will not be
automatically refunded to you when Services expire or are terminated. If your postpaid account has a credit balance of ten dollars ($10.00) or more, we will refund that
balance to you within thirty (30) days (i) by processing the refund to a credit card used to make a recent payment on your account or (ii) by mailing a refund cheque to
the last known address that we have for you in our records or any other address that you instruct us to mail to. It is your responsibility to keep us informed of any change
in your credit card details or mailing address. Your failure to inform us of any such changes will, in the event that any refund to your credit card is unsuccessful or any
refund cheque mailed to you is returned as undeliverable, result in the forfeiture to Freedom of the credit balance amount and any deposits on your account.

8. Devices, Equipment and SIM Cards

a. SIM cards are provided to you only for your use of the Services. You may not use your SIM card for any other purpose. You may only use a SIM card provided
by us or an authorized retailer specifically to you in order to access the Services and may not use a SIM card provided by any other person without our prior
written consent.
b. You agree not to modify, reprogram, copy, spoof, reverse engineer, monitor, probe, scan, decode or analyze (including through the use of packet analyzers) any
numbers, codes, components or programming on your Device, equipment or SIM card or in any software, hardware or networks used to provide the Services,
that are used for identification, authentication or control of transceiver functions or operator privileges or any transmissions used to provide the Services, or
permit anyone else to do so, other than one of our authorized representatives. Except as required for the normal use of the Services, you agree not to disclose
such information to anyone other than our authorized representatives. You acknowledge and agree that if you unlock your Device using unlock codes that are
not provided by us the warranty on your Device may become void.
c. You acknowledge and agree that we may transmit or remotely install software, firmware and other updates on your Device and equipment from time to time in
order to maintain, enhance or correct the Services, without notice or liability.

9. Device Warranty
a. New Devices, End of Life Devices and other equipment, are covered by the manufacturer's limited warranty, a copy of which is available at the manufacturer's
website.
b. Lightly Loved and Refurbished Devices are final sale and do not carry a manufacturer's warranty. You can exchange, subject to Device availability, a defective
Device within the trial period at the same Freedom Mobile store the Device was purchased from, provided the Device is free from physical damage and is
accompanied by the packaging and accessories provided, along with the original sales receipt.

Except as required by law, we do not offer, and expressly disclaim, any representation, warranty or condition in respect of Devices or equipment, whether express or
implied, and have no obligation or liability in respect of Devices or equipment.

10.
10. Charges and Payments
 a. You agree to pay us the charges applicable to the Services whether or not they have been incurred by you personally. The charges for your Services were set
out in the agreement you signed when you activated your Service(s). You can also find them in the My Account tool located on our website at
freedommobile.ca/myaccount. Charges will commence from the time you activate the Services or 14 days after your agreement start date, whichever is earlier. If
you are adding or changing a Service, from the time that addition or change is made. Some of the charges are flat fees charged for a particular plan, add-on or
value added Service package each month, starting from the time you activate the Service, while other charges are calculated based on the amount of the
Services you use. You also agree to pay all applicable taxes, duties and governmental or regulatory fees, surcharges or levies that apply to the Services or our
charges. Contact us if you want to change your plan and add or remove Services. Any changes (if not stated differently) will take place within 48 hours. Charges
may be pro-rated accordingly based on the date such change is made. You may only change your plan, add-ons or a value added Service package once in any
given invoicing period.
b. You can pay for our Services either through a post-paid monthly invoice or pre-pay in advance, using any of the methods that we describe on your invoice or on
our website. We reserve the right to approve you or require additional conditions (such as satisfactory credit checks, an up-front deposit, limitations on types or
quantity of Services available, or caps on the charges you may incur) for the payment option you select. If we require a credit check, you authorize us to collect
and use information on your past credit history from third parties. We reserve the right to provide information regarding your payments to us to third party
collection agencies. We reserve the right to refuse to provide some or all Services to you, or terminate or suspend Services to you, or require additional
conditions to be met, based on the results of your credit check or other criteria, as we determine in our sole discretion.
c. If you have requested pre-authorized payments or are otherwise required to provide pre-authorized payments on your account as per the MyTab Additional
Terms of Service, you agree that we may charge to your credit card, bank account or other payment instrument all outstanding charges on the date which they
are due, including any applicable early cancellation fees, and you authorize us to keep your pre-authorized payment details on file. You agree to notify us of any
changes to the details of your pre-payment method as required in order to process such charges.You confirm that you are authorized to use the method of
payment provided to us and that you have the right to use that method to pay such charges.
d. If you have concerns regarding any of the charges posted to your account, contact us through our call centre. You agree that: (i) charges for data roaming
usage, roaming or long distance calls that you do not dispute within 30 days after being posted to your account; and (ii) all other charges that you do not dispute
within 60 days after being posted to your account, will be deemed to be correct and accepted by you.

11.
11. Postpaid Services
a. If you've chosen (and we have approved) postpaid monthly invoicing, your invoice will be made available to you in an electronic format by logging into your My
Account at our website. Notification of new invoices may be sent to you at the e-mail address you have provided us. You are responsible for ensuring that the e-
mail address you have provided is valid and that you are able to check it regularly. If you do not receive notifications of new invoices by e-mail, you are still
responsible for logging into your account at our website to check for new invoices on a regular basis and for paying all amounts by the due date specified. You
agree to pay each invoice in full by the due date specified on it. If we don't receive payment by such due date, you will be charged interest calculated and
compounded monthly on the outstanding amount at the rate of 2% per month (26.82% per year) from the date of the first bill on which it appears until paid in full.
If your account remains unpaid for 60 days, we may refer your account to a collections agency. We may also charge you for any reasonable administrative or
collection costs that we incur. If your payment is rejected by your financial institution, we may charge you an administrative fee. We also reserve the right to
change the invoicing frequency or to issue interim invoices in our discretion and without notice.
b. If we determine in our discretion that a deposit is required, we will notify you of the amount required and any change in that amount from time to time. Deposits
will bear interest at our current rate – Bank of Canada rate PLUS 1% (bankofcanada.ca/rates/interest-rates/). If you do not pay the full balance of any invoice
when due, we may deduct any unpaid balance from your deposit and apply it to that invoice, in which case you will also be required to top-up the deposit. We
may terminate or suspend Services if you do not maintain the specified deposit amount or if an unpaid balance remains past due after applying the entire
deposit. We may also determine, in our sole discretion, that based on your payment history we no longer require you to maintain a deposit. We will return any
remaining balance of a deposit to you within 30 days as a service credit against your account or, at your request, via cheque. If you do not pass our credit check,
we may determine, in our sole discretion, that a deposit cannot be applied to your account and you may only qualify for a prepaid account.
c. If you pay us more than the amount due on a given invoice, we will carry forward the overpayment and apply it to your next invoice. No interest will be paid on
any credit balance. If your account is in a credit balance at the time all Services are terminated after application against all outstanding charges, any remaining
credit balance, if it is ten dollars ($10.00) or greater, will be refunded to you as set out above.

12.
12. Prepaid Accounts
a. If you’ve chosen pre-payment or we determine in our discretion that pre-payment is required, you must maintain your account in a credit balance in order to use
the Services. No interest is paid on credit balances. Your account is credited when we receive payment from you. You should only pre-pay for Services you
expect to use, as all pre-payments are non-refundable. Your credit balance will first be applied to your monthly (or other period) plan charges (as applicable),
then to any other fixed monthly charges, then to any pay per use or variable charges. You acknowledge and agree that you are responsible at all times to keep a
sufficient balance in your account to cover all services used.
b. If you do not have sufficient credit on your account to allow the deduction of the monthly (or other period) fee for the plan that you’ve chosen when it’s due, you
will be notified by text message and all your Services will be suspended. If you top up your account within 90 days of such notification to allow for the deduction
of the applicable monthly fees, your Services will be reinstated. If you do not, your Services will automatically be terminated at the end of such 90 day period,
you will forfeit any remaining credit balance, and we reserve the right to reallocate the telephone number that had been reserved for you. If you do not have
sufficient credit on your account to allow the deduction of other fixed monthly charges or for pay per use charges, the relevant Services will be suspended until
you top up your account with sufficient funds to allow for the deduction of such charges.

13.
13. Trial Periods
If you find that you and your new Freedom Mobile product(s) aren't a perfect match within 15 days, return to the store where you made your purchase and as long as you
have not used more than 50% of the monthly data included with your service (with the exception of unlimited data plans) and the product(s) are in like new condition,
including the original packaging, accessories and receipt, we will provide a refund or an exchange. If you return the product(s) or cancel your Services within 15 days, no
early cancellation fee will be charged but you will be required to pay for any pay-per-use usage charges, including long distance minutes, roaming charges, and for
prepaid customers, one-time fees. Extended trial period: People with disabilities may require additional time to familiarize themselves with and integrate a new mobile
device into existing, and/or possibly new, assistive technology and software. Freedom Mobile provides a 30 day trial period during which customers who self-identify as
having a disability can cancel their contract without penalty. Mobile devices provided by Freedom that are in like new condition, and which include the original packaging,
accessories and receipt, may be returned to the original purchase location.

14.
14. Promotions
We may, from time to time, offer promotions relating to our Services. When we offer promotions relating to our Services, we reserve the right to change the promotions
we offer from time to time (including without limitation the terms and conditions applicable to such promotions) without notice.

15.
15. Disclaimers
TO THE FULLEST EXTENT PERMITTED BY LAW, ALL SERVICES, DEVICES, EQUIPMENT AND ACCESSORIES ARE PROVIDED ON AN "AS IS", "WHERE IS"
AND "AS AVAILABLE" BASIS, AND WE MAKE NO, AND HEREBY EXPRESSLY DISCLAIM ALL, REPRESENTATIONS, WARRANTIES AND CONDITIONS,
WHETHER IN RESPECT OF THE SERVICES, ANY DEVICES, EQUIPMENT, ACCESSORIES OR OTHERWISE, INCLUDING WITHOUT LIMITATION ANY
WARRANTIES OR CONDITIONS OF WORKMANSHIP, MERCHANTABILITY, SATISFACTORY QUALITY, LATENT DEFECTS, MERCHANTABLE QUALITY, TITLE,
NON-INFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE AND THOSE ARISING BY STATUTE OR OTHERWISE IN LAW OR FROM A COURSE OF
DEALING OR USE OF TRADE. WE DO NOT REPRESENT, WARRANT OR GUARANTEE THAT THE SERVICES WILL BE TIMELY, ERROR-FREE, SECURE,
ACCURATE, RELIABLE OR UNINTERRUPTED OR THAT ANY MESSAGE WILL BE PROPERLY TRANSMITTED OR RECEIVED.

16.
16. Exclusion and Limitation of Liability
a. TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AGREE THAT WE WILL NOT BE RESPONSIBLE OR LIABLE TO YOU OR ANY OTHER PERSON IN
ANY EVENT FOR ANY LOSS OR DAMAGES WHATSOEVER, INCLUDING WITHOUT LIMITATION DIRECT, INDIRECT, INCIDENTAL, PUNITIVE,
EXEMPLARY, MORAL, SPECIAL OR CONSEQUENTIAL DAMAGES, DAMAGES FOR HARM TO BUSINESS, LOSS OF INFORMATION OR DATA, LOSS OF
PROFIT, SAVINGS OR REVENUE OR FAILURE TO REALIZE EXPECTED PROFIT OR SAVINGS OR OTHER NON-DIRECT, COMMERCIAL OR ECONOMIC
LOSS OR DAMAGE OF ANY KIND UNDER ANY LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF OR COULD REASONABLY FORESEE THE
POSSIBILITY OF SUCH DAMAGE OR LOSS, INCLUDING WITHOUT LIMITATION ANY LOSS OR DAMAGE ARISING FROM OR IN CONNECTION WITH
THE SERVICES, DEVICES OR EQUIPMENT, THE MATERIAL OR MESSAGES TRANSMITTED THROUGH THE SERVICES, THE FAILURE OR
UNAVAILABILITY OF THE SERVICES, DEVICES OR EQUIPMENT, THE USE OF THE SERVICES, DEVICES OR EQUIPMENT OR ANY UNAUTHORIZED
ACCESS TO OR ALTERATION, THEFT, LOSS, CORRUPTION OR DESTRUCTION OF COMMUNICATIONS, INFORMATION OR DATA.
b. Notwithstanding the above provision, except in cases where negligence on our part results in physical injury, death or damage to your property or premises, our
liability for negligence related to the provision of emergency services on a mandatory basis is limited to the greater of twenty dollars ($20) and three times the
amount you would otherwise be entitled to receive as a refund for the provision of defective service under these Terms of Service.
c. In respect of the provision of emergency services on a mandatory basis, we are not liable: (i) for libel, slander, defamation or the infringement of copyright arising
from material or messages transmitted over our tele-communications network from your property or premises or recorded by your equipment or our equipment;
(ii) for damages arising out of your act, default, neglect or omission in the use or operation of equipment provided by us; or (iii) for damages arising out of the
transmission of material or messages over our telecommunications network on your behalf, which is in any way unlawful.
d. When facilities of other companies or telecommunications systems are used in establishing connections to or from facilities and equipment controlled by you, we
are not liable for any act, omission or negligence of the other companies or telecommunications systems in relation to the provision of emergency services on a
mandatory basis to you.
e. Our liability with respect to the provision of emergency services on a mandatory basis is not limited by the three preceding provisions in cases of deliberate fault,
gross negligence or anti-competitive conduct on our part or in cases of breach of contract where the breach results from our gross negligence.
f. In addition to the above provisions and in connection with the provision of public alert messages that are required by the Canadian Radio-television and
Telecommunications Commission to be transmitted to you over our telecommunications network, we specifically exclude all liability and you agree that we will
not be responsible or liable to you or any other person for any loss or damages whatsoever related to such public alert messages (content, timing or otherwise)
and whether or not such public alert messages are properly transmitted or received.
g. You acknowledge and agree that: (i) you will have no contractual relationship whatsoever with a carrier upon which you roam; (ii) you are not a third party
beneficiary of any agreement between us and such carrier; and (iii) such carrier will have no legal, equitable or other liability of any kind to you. For the purposes
of the foregoing limitation of liability of such carriers, you acknowledge and agree that we are acting as the agent of such carriers.
h. THE LIMITATIONS, EXCLUSIONS AND DISCLAIMERS IN THESE TERMS OF SERVICE APPLY TO OUR ACTS OR OMISSIONS AND THOSE OF OUR
AFFILIATES AND SERVICE PROVIDERS AND OUR AND THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, SUPPLIERS, AGENTS AND
REPRESENTATIVES (COLLECTIVELY, THE "SUPPLIER PARTIES"), AND WILL APPLY IRRESPECTIVE OF THE NATURE OF THE CAUSE OF ACTION,
DEMAND, OR CLAIM INCLUDING BUT NOT LIMITED TO BREACH OF CONTRACT, NEGLIGENCE, TORT, OR ANY OTHER LEGAL THEORY, AND SHALL
SURVIVE A FUNDAMENTAL BREACH OR BREACHES OR THE FAILURE OF THE ESSENTIAL PURPOSE OF THIS AGREEMENT OR OF ANY REMEDY.

17.
17. Indemnity
You agree to indemnify and hold the Supplier Parties (as defined above) harmless from and against any and all claims, actions or demands, judgements against the
Supplier Parties and all losses and expenses the Supplier Parties suffer, including without limitation reasonable legal and accounting fees, arising from or in connection
with your use or misuse of the Services or any breach of these Terms of Service.

18.
18. Communications and Security
a. You must have an e-mail address and internet access that are accessible through means other than the Services in order to use the Services, as we will use
your e-mail address and our website to communicate with you, including communications to advise of suspensions or interruptions to Service. You are
responsible for all equipment and services required for such e-mail and internet access. We may also send you communications by text message to your phone
and, occasionally, by phone, voice-mail or regular postal mail.
b. If you would like to contact us to discuss the Services, you may do it using any of the ways described on our website. If you would like to send us a letter by
post, we'd be happy to hear from you. Please send it to Freedom Mobile Inc., 207 Queen's Quay West, Suite 710, Toronto, ON, Canada, M5J 1A7, attention:
Executive Office. You agree that legal claims against us must be sent to us by post or courier at this address, with a copy to the attention of our Legal
Department at Suite 900, 630 – 3rd Avenue SW, Calgary, AB, Canada, T2P 4L4. If you have complaints, we would encourage you to contact us first. However,
you may also contact the Commission for Complaints for Telecom-television Services Inc. (the "CCTS CCTS") directly at any time if you have a complaint regarding us
or our Services. You can contact the CCTS through their website at ccts-cprst.ca, by e-mail at response@ccts-cprst.ca, by telephone at 1-888-221-1687 (toll-
free), 1-877-782-2384 (TTY) or by post at P.O. Box 81088, Ottawa, Ontario K1P 1B1. The Canadian Radio-Television and Telecommunications Commission (the
"CRTC
CRTC") has created a Wireless Code so that consumers of retail mobile wireless voice and data services will be better informed of their rights and obligations
contained in contracts with wireless services providers. You can find out more about the Wireless Code on the CRTC website at: crtc.gc.ca/eng/info_sht/t14.htm.
c. When ordering the Services, a randomly generated personal identification number (your "PIN PIN") will be sent by text message to the first phone number you
activate. You will need your PIN to access My Account at our website or for any other changes or inquiries into your account. You agree that we are permitted to
take steps to verify any person contacting us to validate that said person is authorized to access information, give us instructions and/or make changes in
connection with your account, and that we will be entitled to treat all such communications as authorized by you if the person contacting us is verified.
 Verification may be done by a variety of methods, such as, as applicable, confirming your PIN, sending you a second factor authentication or verifying your ID. It
is your responsibility to keep your PIN safe and secure and not to disclose it to anyone (except as described below). You are solely responsible for any actions
taken using your PIN. You should only provide your PIN when logging into My Account at our website or to our customer care representatives. If you forget your
PIN we might ask you for additional identification. Also, you agree that your PIN can be sent to your phone number. You can customize this PIN through My
Account. If you want to authorize other individuals to access your account, you can do this through My Account and they will be sent their own unique PIN. If you
ever need to reset your PIN, you can reset it through My Account and we will send you a reset link to the email address on file.
d. If you believe the security of your PIN has been compromised, or you suspect unauthorized use, or your Device or SIM card is lost, stolen, damaged or
tampered with, notify us immediately by requesting a PIN reset through My Account for a compromised PIN or by calling us for any other reason listed. You will
be responsible for all changes to your account, use of Services and charges, whether by you or anyone else, until you notify us. Once you notify us, we may
suspend your account and may arrange for a new account to continue your use of the Services and, if required, a new SIM card. Replacement of lost or stolen
Devices will be your responsibility.
e. When you notify us that your Device has been lost or stolen, Freedom shall immediately suspend your Services at no charge and these Terms of Service will
continue to apply, including your obligation to pay (i) all charges incurred before we received notice that the Device was lost or stolen; and (ii) either the minimum
monthly charge (plus taxes) if you continue with your services agreement or the remaining MyTab balance (if applicable), if you decide to cancel your Services. If
you notify us that your Device has been located or replaced and request that the Services be restored, then Freedom shall restore the Services at no charge.

19.
19. Personal Information and Privacy
a. We will ask you, and you agree to provide us, with certain personal and other information in order for us to provide the Services to you, such as your contact
details and information we require to process your payments, such as your credit card information. You need to provide us with current, complete and accurate
information, and keep us up-to-date as soon as your information changes. You can do so by logging into My Account at our website or through our call centre.
All personal information that you provide to us will be administered by us in accordance with our Privacy Policy as amended from time to time. By activating the
Services, you consent to us using your personal and other information in accordance with our Privacy Policy as amended from time to time. In addition you
expressly consent that we may share your personal information with:

1. You or a person who, in our reasonable judgement, is seeking the information as your agent;
2. A directory or listing service company for the purpose of listing your name, address and phone number if you consent and if that company agrees to use
the information only for that purpose; and
3. An agent used by us to evaluate your credit or collect outstanding balances owed to us by you, if the agent requires the information and agrees to use
the information only for that purpose.

b. We reserve the right (but have no obligation) to monitor usage of the Services and disclose information in order to satisfy legal, regulatory or governmental
requirements, to properly administer the Services and to safeguard the Services, any data, software, networks or equipment used to provide the Services and
our customers.

20.
20. Trade-Marks
The Freedom Mobile name and logos and other words, titles, phrases, marks, logos, icons and graphics are trademarks of, or used under license by, Freedom Mobile
Inc., which are protected by law and may not be used, copied, imitated or used in whole or in part without our prior written consent.

21.
21. Arbitration
To the fullest extent permitted by applicable law, you agree that, unless we agree otherwise, all claims, disputes or disagreements ("Disputes
Disputes") between you and us
relating to the Services, Terms of Service, Devices, equipment or any related promotions, advertisements, statements or communications will be determined and settled
by confidential, final and binding arbitration to the exclusion of the courts by a single arbitrator in the forum and under the rules we mutually agree upon, failing which the
Arbitration Act, 1991 (Ontario) will apply.

Where the foregoing is not permitted by applicable law, you agree that you will refer all Disputes to the Commission for Complaints for Telecom-television Services
(CCTS) for resolution prior to initiating a claim in any court of law.

22.
22. Governing Law
You agree that, to the fullest extent permitted by law, these Terms of Service will be governed exclusively by the laws of the province of Ontario.

23.
23. General
If any part of these Terms of Service is for any reason unenforceable, then that part will be considered severable from the Terms of Service without affecting the validity
of the rest of the Terms of Service. The Terms of Service constitute the entire agreement between you and us in respect of the Services. You may not assign the Terms of
Service or any of your rights or obligations under the Terms of Service, including by operation of law, without our prior written consent, which we may withhold in our
discretion or make subject to conditions (such as a credit check, validation of identity or an administrative fee). We may assign the Terms of Service in our sole
discretion. The Terms of Service shall benefit and be binding upon the respective successors and permitted assigns of the parties hereto. No waiver of any breach of the
Terms of Service by you is effective unless made in writing and signed by us and, unless otherwise provided, is limited to the specific breach waived.
 Services Agreement Appendices

Appendix B: MyTab Additional Terms of Service

Effective as of January 31, 2020

1. General
These additional terms and conditions, in conjunction with the Terms of Service, set out the basis upon which a MyTab may be extended to you. Capitalized terms used
herein and not defined shall have the meaning set out in the Terms of Service.

In these MyTab Additional Terms of Service, the following terms have the meanings indicated:

"MyTab Rollover
MyTab Rollover"is the summation of any and all MyTab Savings Rollover and MyTab Charge Rollover.

"MyTab Balance Owing

MyTab Balance Owing"is the summation of any and all Device Savings, Bonus Savings and MyTab Charges associated to the MyTab program as well as any MyTab
Rollover that is applicable as part of the MyTab Rollover program.

"MyTab Charge
MyTab Charge"is the summation of the optional monthly fee that allows you to establish, or increase the amount of, your MyTab that is associated to a device.

"Total MyTab Savings

Total MyTab Savings"is the summation of any and all Device Savings, Bonus Savings and MyTab Savings Rollover received as part of the MyTab and MyTab Rollover
programs.

"Total
Total MyTab Charge"is
Charge the summation of any and all MyTab Charges for a device and MyTab Charge Rollover received as part of the MyTab and MyTab Rollover
programs.

"Monthly MyTab Savings

Monthly MyTab Savings"and "Monthly MyTab Charge
Monthly MyTab Charge"are, respectively, the Total MyTab Savings and Total MyTab Charge amounts divided by the commitment period.

2. Eligibility
To be eligible to run a MyTab, you must be a postpaid customer of Freedom Mobile you must have passed our credit check or agreed to pay a specified deposit as part
of our deposit program and you must enroll in pre-authorized payments for your account by providing and keeping current valid credit card information.You may update
your credit card information on file by using the My Account tool,available at freedommobile.ca/myaccount.

3. How MyTab Works

Eligible customers purchasing a New Device, Lightly Loved and Refurbished Device, or End of Life Device from us can elect to run a MyTab. If you are an eligible
customer and elect to run a MyTab, you can put a portion of the retail price of the Device, or in some cases the full retail price, on your MyTab balance and then pay us
only any remaining portion of the retail price (with tax) on the day you order or activate, as applicable. The amount you can put on your MyTab may vary depending on
the plan you select and the amount of credit you are eligible for, based on the results of the credit check. Not every plan is eligible for the MyTab program. The retail
price, the amount you paid for your Device, your Monthly MyTab Charge, if applicable, and your initial MyTab balance is set out in your agreement. Subject to your
Monthly MyTab Charge payment being made, your MyTab Balance Owing will decrease each month by an amount equal to: your current MyTab Balance Owing less any
additional partial payments you make that month, divided by the number of months left until your commitment end date. This amount is calculated each month and will be
rounded to the nearest penny. You may at any time make a partial payment towards your remaining MyTab balance. Your MyTab can only be used by you, the account
holder, and only one MyTab can be established for each Line that you activate with Freedom Mobile.

4. Monthly MyTab Charge

If you choose to add a Monthly MyTab Charge, you agree to pay the Monthly MyTab Charge amount shown on your agreement, every month until your MyTab balance is
reduced to zero, up to a maximum of 24 months.

5. You changing your plan

If you have activated a plan with a MyTab and later want to switch to another Freedom Mobile plan, if that new plan is one for which a lower value of MyTab is available
with your Device than the current balance of your MyTab, you must pay any difference between your MyTab balance at the date of the plan switch and the value of the
MyTab available on that date for your Device and the new plan. Your commitment end date will not change. A rate plan change fee may apply. Your Monthly MyTab
Charge may stay the same or may be reduced, depending on which new plan you select. If you received a MyTab program bonus ("Device Savings"or "Bonus Savings")
offer at the time of activation or upgrade on a device you purchased, and you downgrade within 24 months from an eligible rate plan (i.e., $40 and up plans then currently
in market) to a plan that is not eligible for Device Savings or Bonus Savings, or to a plan that is only eligible for a lower Device Savings or Bonus Savings amount, then
you will be responsible for paying back all, or a prorated part, of the promotional Device Savings, Bonus Savings or MyTab Savings Rollover you received and are not
eligible to carry forward on the new rate plan.

6. You upgrading your Device

If you are an existing postpaid customer and want to purchase a new Device and you want to run a MyTab for the new Device, you may do so if: (i) you meet the
eligibility requirements described above for the MyTab; (ii) twelve months or more have elapsed since you purchased your other Device using a MyTab; and (iii) at the
time of purchasing your new Device, you have agreed to repay any previous MyTab Balance Owing that is outstanding or cannot be rolled over into the new MyTab
Balance Owing for your new Device. Even if you are eligible to upgrade your Device, we reserve the right to limit the availability of specified Devices from time to time, as
we see fit.
7. MyTab Rollover Program - You rolling over your current MyTab Balance Owing into a new 24-month service
agreement
Freedom may from time to time, in its sole discretion, offer certain existing MyTab customers the opportunity to upgrade their device on a new MyTab prior to the
expiration of their existing 24-month service agreement by including any MyTab Rollover into the MyTab Balance Owing of a new 24-month service agreement.

The maximums permitted to be rolled over within the MyTab Savings Rollover and MyTab Charge Rollover allotments may vary depending on the device and rate plan
chosen as well as the maximum MyTab amount permitted by the account. Any amount from the previous MyTab Balance Owing that cannot be rolled over into the new
MyTab Balance Owing will be invoiced and payable immediately at time you enter into the new 24-month service agreement.

8. Returning a device on a MyTab within the Trial Period that has any MyTab Savings Rollover or MyTab
Charge Rollover included into the MyTab Balance Owing
If during the trial period you i) exchange a device on a MyTab for another device that is not the exact same make and model (including colour and memory variant) or ii)
return a device on a MyTab, then any MyTab Rollover from previous 24-month service agreements will be invoiced and payable immediately regardless of whether
another device is taken on a MyTab.
 Services Agreement Appendices

Appendix C: Fair Usage Policy

Effective as of June 12, 2020

1. Data Services
For prepaid plans that are only accessible with the prepaid payment type, to have access to data or to continue to have access to data beyond your selected plan's full
speed data allotment, you must purchase a data add-on and/or data package.

For all other plans (excluding prepaid plans that are only accessible with the prepaid payment type):

The following is applicable for all Freedom Mobile plans activated prior to April 9th, 2015.

Freedom Network Data Usage Within Your U.S. Roaming Data Usage Within Your
Usage Type of Plan and Add-on
Billing Cycle Billing Cycle

Smartphone Unlimited 5 GB N/A

Smartphone Data
Plans and Add-ons

With Premium Data Add-ons 10 GB N/A

Mobile Internet Unlimited Mobile Internet Plans 10 GB N/A

Smartphone Mobile Internet Unlimited Roaming Add-on N/A 1 GB

For plans activated on or after April 9th, 2015, please refer to the plan description for the full speed data allotment applicable to the plan.

Plans that are named "Big Gig Unlimited"

Even after you've used your monthly data amount, you can still use data at reduced speeds without additional charges. This is subject, at all times, to reasonable usage
limits for personal use by an individual.

For plans that have a data allotment that includes access to Freedom Network data, if your applicable data allotment is depleted within the current billing cycle, we will
slow your Freedom Network data speeds down to 256 kilobits per second for downloads and 128 kilobits per second for uploads. This should not affect any applications
that require less than 256 kilobits per second of download bandwidth or 128 kilobits per second of upload bandwidth (such as: web browsing, email, voice over IP
services or low-quality audio streaming), but could affect the performance of applications that normally require greater bandwidth (e.g., video streaming or peer-to-peer
file sharing).

For plans that have a data allotment that includes access to Nationwide Network data, if your applicable data allotment is depleted within the current billing cycle, we will
slow your Nationwide Network data speeds down to 128 kilobits per second for downloads and 64 kilobits per second for uploads. At this rate Internet applications that
do not require significant bandwidth nor real time streaming performance (such as: web browsing, email, instant messaging or low-quality voice over IP services) will
continue to work, but at a slower speed.

For plans that have a data allotment that includes access to U.S. data roaming, if your applicable data allotment is depleted within the current billing cycle, we will slow
your U.S. data roaming speeds down to 128 kilobits per second for downloads and 64 kilobits per second for uploads. At this rate Internet applications that do not require
significant bandwidth nor real time streaming performance (such as: web browsing, email, instant messaging or low-quality voice over IP services) will continue to work,
but at a slower speed.

Plans that 1) have U.S. Data Included and/or 2) are named "Everywhere"or "Big Gig"& includes Freedom and Nationwide Data

Even after you've used your monthly data amount, you can still use data at reduced speeds without additional charges. This is subject, at all times, to reasonable usage
limits for personal use by an individual.

For plans that have a data allotment that includes access to Freedom Network data, if your applicable data allotment is depleted within the current billing cycle, we will
slow your Freedom Network data speeds down to 256 kilobits per second for downloads and 128 kilobits per second for uploads. This should not affect any applications
that require less than 256 kilobits per second of download bandwidth or 128 kilobits per second of upload bandwidth (such as: web browsing, email, voice over IP
services or low-quality audio streaming), but could affect the performance of applications that normally require greater bandwidth (e.g., video streaming or peer-to-peer
file sharing).

For plans that have a data allotment that includes access to Nationwide Network data, if your applicable data allotment is depleted within the current billing cycle, we will
slow your Nationwide Network data speeds down to 128 kilobits per second for downloads and 64 kilobits per second for uploads. At this rate Internet applications that
do not require significant bandwidth nor real time streaming performance (such as: web browsing, email, instant messaging or low-quality voice over IP services) will
continue to work, but at a slower speed.

For plans that have a data allotment that includes access to U.S. data roaming, if your applicable data allotment is depleted within the current billing cycle, we will slow
your U.S. data roaming speeds down to 128 kilobits per second for downloads and 64 kilobits per second for uploads. At this rate Internet applications that do not require
significant bandwidth nor real time streaming performance (such as: web browsing, email, instant messaging or low-quality voice over IP services) will continue to work,
but at a slower speed.
Other Plans

Even after you've used your monthly data amount, you can still use data at reduced speeds without additional charges. This is subject, at all times, to reasonable usage
limits for personal use by an individual.

For plans that have a data allotment that includes access to Freedom Network data, if your applicable data allotment is depleted within the current billing cycle, we will
slow your Freedom Network data speeds down to 256 kilobits per second for downloads and 128 kilobits per second for uploads. This should not affect any applications
that require less than 256 kilobits per second of download bandwidth or 128 kilobits per second of upload bandwidth (such as: web browsing, email, voice over IP
services or low-quality audio streaming), but could affect the performance of applications that normally require greater bandwidth (e.g., video streaming or peer-to-peer
file sharing). Thereafter, if your Freedom Network data usage levels within the current billing cycle continue to be high, we reserve the right to slow your speeds down to
a maximum of 64 kilobits per second for downloads and 32 kilobits per second for uploads. At this rate, Internet applications that do not require significant bandwidth nor
real time streaming performance (such as: web browsing, email, instant messaging) will continue to work, but at a slower speed.

For plans that have a data allotment that includes access to Nationwide Network data, if your applicable data allotment is depleted within the current billing cycle, we will
slow your Nationwide Network data speeds down to 128 kilobits per second for downloads and 64 kilobits per second for uploads. At this rate Internet applications that
do not require significant bandwidth nor real time streaming performance (such as: web browsing, email, instant messaging or low-quality voice over IP services) will
continue to work, but at a slower speed. Thereafter, if your Freedom Network data usage levels within the current billing cycle continue to be high, we reserve the right to
slow your speeds down to a maximum of 64 kilobits per second for downloads and 32 kilobits per second for uploads. At this rate, Internet applications that do not
require significant bandwidth nor real time streaming performance (such as: web browsing, email, instant messaging) will continue to work, but at a slower speed.

For plans that do not include access to Nationwide Network Data, if you purchase a Freedom Nationwide data package, to have access to data or to continue to have
access to data on the Nationwide Network beyond the data package's data allotment, you must purchase an additional Freedom Nationwide data package. Access to the
Nationwide Network may also be dependent on your device's network compatibility.

To help manage your data usage, we will send a text message (free of charge) or email (to the email address on your account) notifying you that you are close to
exceeding your maximum monthly data amount and we will send you further notifications advising you of the application of the Data Fair Usage Policy after you have
reached your maximum monthly amount.

Notwithstanding the above, if we determine, in our sole discretion, that your usage is excessive or unreasonable, we reserve the right to further limit or restrict your
usage or to terminate your subscription to your specific plan or the Services generally and to refuse to provide you Services thereafter. We will use reasonable efforts to
notify you if we decide to take such actions, but we also reserve the right to do so without notice.

You can also take steps to monitor your own usage proactively. For example, smartphone customers can track usage on their phone, or you can log in to My Account at
freedommobile.ca/myaccount for detailed usage information.

2. Voice Services:
Unlimited voice services are provided primarily for live dialog between two individuals and, like all our services, are provided for personal use only. If your use of our
unlimited voice services (including conference calling or call forwarding) is deemed to have a negative impact on Freedom Mobile or our partners' network and
everyone's ability to enjoy our services, Freedom Mobile may, at its option, terminate or suspend your service, or change your plan to one with no unlimited usage
components. This includes, but is not limited to:

Voice usage that grossly exceeds the average typical consumer usage.
Voice calls that are deemed to have abnormal durations. For example: many short calls to different phone numbers or few calls of long duration.
Voice services that are used for data transmissions, transmission of broadcasts, monitoring services, transmission of recorded material, or other connections
which don't consist of uninterrupted live dialog between two individuals.

All calls will be disconnected and require a re-dial after a 2 hour duration. Where reasonable, Freedom Mobile will provide you with notice of improper usage before
suspension or termination of your service and, if appropriate, Freedom Mobile may offer you an alternative plan.

If you subscribe to our plans that include roaming minutes, your voice usage is limited to the number of minutes identified in your plan over any one billing cycle. If you
exceed that number of minutes we will suspend your voice roaming services until the end of the applicable billing cycle. To help manage your voice usage, we will send a
text message (free of charge) notifying you that you are close to reaching the allotted number of minutes in your plan and will send another text message if your roaming
services have been suspended.

3. Messaging Services:
Unlimited messaging services are provided primarily for messaging between two individuals. If your use of our unlimited messaging services grossly exceeds average
typical consumer usage, Freedom Mobile may, at its option, terminate your service or change your plan to one with no unlimited usage components. Where reasonable,
Freedom Mobile will provide you with notice of improper usage before suspension or termination of your service and, if appropriate, Freedom Mobile may offer you an
alternative plan.

4. Roaming Services
Our services and rate plans are designed for you to use predominantly in our service area. If the majority of your voice, text or data usage over consecutive billing cycles
is not in our service area, we may terminate your service or restrict your ability to receive service on our third party service provider's networks.
 Services Agreement Appendices

Appendix D: Privacy Policy

Effective as of November 17, 2017

Purpose and Application

This privacy policy (the "Privacy Policy") applies to Freedom Mobile Inc. ("Freedom Mobile", "us" or "we"). Freedom Mobile is very sensitive to the privacy concerns of
our customers, potential customers and visitors to our website, so we have developed this Privacy Policy to:
describe what types of Personal Information (as described below) we collect from customers, potential customers and visitors to our website and stores;
set out the purposes for which we use Personal Information;
identify the third parties to whom we disclose Personal Information;
describe how we safeguard Personal Information;
set out what rights you have regarding Personal Information; and
let you know how to contact us if you have questions or concerns.
Freedom is committed to protecting Personal Information and has established its Privacy Policy using the ten principles set out in the National Standard of Canada
entitled Model Code for the Protection of Personal Information. These ten principles are the following:

1. Being accountable
2. Identifying the purposes for Personal Information collection
3. Obtaining consent
4. Limiting the collection of Personal Information
5. Limiting the use, disclosure and retention of Personal Information
6. Keeping Personal Information accurate
7. Safeguarding Personal Information
8. Being open about policies and practices
9. Providing individual access to Personal Information
10. Challenging Compliance

Freedom Mobile relies on these ten principles to protect the Personal Information collected from its customers, potential customers and visitors to our website. Freedom
Mobile has established this Privacy Policy in accordance with The Personal Information Protection and Electronic Documents Act ("PIPEDA")

This Privacy Policy does not apply to independent retailers of our products and services, except to the extent they provide us with your Personal Information to enable us
to deliver services to you.

Personal Information and Collection

In this Privacy Policy, "Personal Information" means information about an identifiable individual, for example an individual's name, account number, e-mail address,
payment information, user logs or certain numbers associated with that individual's equipment (for example a wireless phone number) if Freedom Mobile can link such
numbers to the individual. It does not include aggregate information that cannot be associated with a specific individual. We only collect Personal Information when you
voluntarily submit it to us, when you authorize us to collect it from third parties or when third parties have the right to provide us your Personal Information.

Use of Information
Freedom Mobile and its affiliates may use Personal Information for the following purposes:
to conduct marketing research;
to send you marketing and other communications;
to understand your needs and preferences and your eligibility for our products & services;
to develop and enhance our products and services;
to provide you products and services, including sending and receiving confirmations, communications and bills, validating your identity, providing you support,
authorizing and processing payments or performing credit checks;
to respond to specific requests from you;
to administer and manage our business and operations, including the protection of the security and integrity of our services and our website; and
to meet legal and regulatory requirements.
We will only use your Personal Information for the purposes for which it was collected, and will only retain your Personal Information only as long as we require it for such
purposes. Our general retention guideline is a 7-year period, which extends to all our corporate records including our customer & billing database. This allows us to meet
our financial accountability and SOX audit obligations. Outside of the 7-year period, retention is defined based on length of time information is needed to meet the
purpose(s) for which it has been collected and takes into account the sensitivity of the personal information. For example, we keep call records for 2 years, and IP logs
for 180 days.

Freedom Wi-Fi
Freedom Mobile will automatically collect certain information such as Device location, Device type, and general usage information associated to the Media Access
Control ("MAC") address associated with your Device (the "Device Information"). The Device Information is used to deliver the Freedom Wi-Fi service, monitor and
improve network traffic, improve your Freedom Wi-Fi experience and for research and statistical purposes. In certain instances, Freedom Mobile will rely on a third party
to deliver Freedom Wi-Fi services at a specified location (for example, certain airports, universities or other public buildings). The relationship with the third party is
governed by strict privacy provisions, in compliance with PIPEDA. As part of the delivery of the Freedom Wi-Fi services, the third party may have access to the Device
Information, which can only be used for limited network monitoring and improvement purposes.

Use of Cookies
Freedom Mobile uses cookies on the freedommobile.ca website and the Freedom Mobile My Account mobile application.

What are cookies?

Cookies are small pieces of text containing unique identification numbers that identify a user's browser – but not the user personally – sent by their web browser by the
websites they visit. A cookie file is stored in the user's web browser and allows websites to recognize the user anonymously to assist in making their next visit to the
website more useful for them.

How Freedom Mobile uses cookies

When you use and access the Freedom Mobile website, we may place a number of cookies files in your web browser.

We use cookies for the following purposes:

To enable certain functions of our site
To provide analytics
To store your preferences
We use different types of cookies:
Essential cookies. We may use essential cookies to authenticate users and prevent fraudulent use of user accounts.
Preferences cookies. We may use preferences cookies to remember information that changes the way the website behaves or looks, such as the "remember
me" functionality of a registered user.
Analytics cookies. We may use analytics cookies to track information how the website is used so that we can make improvements. We may also use analytics
cookies to test new promotions, pages, features or new functionality of the website to see how our users react to them.

Third-party cookies
In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the website and remarket our advertisements on other
websites.

What are your choices regarding cookies?

If you'd like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.

Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your
preferences, and some of our pages might not display properly.
For the Chrome web browser, please visit this page from Google: https://support.google.com/accounts/answer/32050
For the Internet Explorer web browser, please visit this page from Microsoft: http://support.microsoft.com/kb/278835
For the Firefox web browser, please visit this page from Mozilla: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored
For the Safari web browser, please visit this page from Apple: https://support.apple.com/kb/PH21411?locale=en_US
For any other web browser, please visit your web browser's official web pages.
You can also opt-out of several third party ad servers' and networks' cookies simultaneously using a tool created by the Network Advertising Initiative located at
http://www.networkadvertising.org/managing/opt_out.asp. Opting out of a network does not mean you will no longer receive online advertising. It does mean that the
network from which you opted out will no longer deliver ads tailored to your web preferences and usage patterns.

Disclosure of Information
Freedom Mobile may share Personal Information it collects to independent contractors of Freedom Mobile, subsidiaries and affiliates of Freedom Mobile, consultants,
business associates, authorized retailers, dealers, suppliers, service providers, roaming partners, directory listing providers and credit and collection agencies, if and to
the extent the disclosure will enable that party to perform a function related to one of the purposes described above.

In the event that a third party service provider or roaming partner is located in a foreign country, Personal Information may be processed and stored in such other foreign
country. In such circumstances, the governments, courts or law enforcement or regulatory agencies of that country may be able to obtain access to your Personal
Information through the laws of the foreign country. When Freedom Mobile engages a third party service provider, we require that its privacy and security standards
adhere to this Privacy Policy and applicable Canadian privacy legislation.

Except as required or permitted by law, when disclosure is made to a third party other than a Freedom Mobile associate or affiliate, a third party service provider or
roaming partner, the consent of the individual shall be obtained and reasonable steps shall be taken to ensure that any such third party has Personal Information privacy
procedures and policies in place that are comparable to those implemented by Freedom Mobile. Such third parties are provided only with such information as is
necessary in the circumstances. Personal Information provided to third parties may be used only for the purpose stipulated and is subject to strict terms of confidentiality.

We may from time to time engage in transactions such as the sale or securitization of assets, the sale of shares in our company, amalgamations and similar transactions
and will disclose Personal Information to other persons in connection with their review of such a transaction.

We will also disclose Personal Information as required to meet legal and regulatory requirements or to support emergency calls (for example 911 calls).

Safeguarding Personal Information

We maintain physical, electronic, and procedural safeguards designed to protect your Personal Information. We review such safeguards on a periodic basis and revise
them if necessary. We take reasonable steps designed to limit access to Personal Information only to persons as provided for in this Privacy Policy.

Freedom Mobile primarily routes voice traffic on its wireless network internally and through domestic alternate carriers for back-up purposes. Voice traffic is routed
outside of Canada when calls are made by Freedom Mobile customers to a non-Canadian destination or when a Freedom Mobile customer calls outside of Canada
using their Device.

Your Rights
You may:
refuse to provide us with your Personal Information;
ask us for access to Personal Information that we hold about you;
ask us for information about our policies and procedures relative to the management of Personal Information
ask us for access to Personal Information that we hold about you;
ask us to correct any inaccuracies or omissions in your Personal Information; or
ask us to remove Personal Information we possess, subject to reasonable notice, existing legal or regulatory obligations and our reasonable business
requirements
However, we may not be able to offer you some of our services or functions of our website if you do not provide us with certain Personal Information or ask for your
Personal Information to be removed. Marketing communications will only be sent to you if you elect to receive them when you register on our website or when you sign
up for our services. You may opt out of receiving marketing communications at any time by selecting the "unsubscribe" option (in the case of e-mail communications),
visiting our website or contacting our call centre.

Transparency Report
Freedom Mobile complies with Canadian privacy law and take active steps to fully safeguard the information of our customers. At the same time we are compelled by law
to respond to federal, provincial and municipal government and law enforcement agencies when they have a legally valid request - like a search warrant or court order.
Our customers' privacy is important to us and that is why we have issued a Transparency Report. This report is designed to provide more details on the number and
types of requests we received in 2016.

Download our 2016 Transparency Report at freedommobile.ca/transparency.

Links to other sites

Our website contains links to other third-party websites and online services. If you choose to visit another website or online service by clicking on a link, you will be
directed to that third party's website or online service. The fact that we may link with a website or online service is not an endorsement of their privacy policy or
information security policies or practices. We do not exercise control over these third parties and they may place their own cookies or other files on your computer and
collect data or solicit Personal Information from you. Other sites and online services follow different rules regarding the collection, use and/or disclosure of Personal
Information. We encourage you to read the privacy policies or statements of the other websites or online services you visit before providing any information or using such
websites or services.

Contacting Us
If you have concerns or enquiries regarding your Personal Information or this Privacy Policy, please contact us through our website or call centre. If required, our
customer service representatives will be happy to refer the matter to our Chief Privacy Officer. You may also contact our Chief Privacy Officer in writing at the following
address:

Chief Privacy Officer

Freedom Mobile Inc.
207 Queen's Quay West
Suite 710, PO Box 114
Toronto, ON M5J 1A7
Canada
or by email to privacyofficer@freedommobile.ca.
 Services Agreement Appendices

Appendix E: Phone Protection Plan Terms & Conditions

Effective as of July 12, 2020

These terms and conditions, together with the applicable portions of Your monthly bill ("Bill
Bill") from Freedom Mobile Inc. ("Freedom
Freedom"), welcome letter, applicable Bill
inserts, and applicable written communications from Us to You govern the Phone Protection Plan and constitute Our contract with You (hereinafter the "Phone Protection Phone Protection
Plan Contract"
Contract or "Contract
Contract"). Please keep a copy of this Contract for future reference. This Contract and Your agreement with Freedom (including your applicable
Freedom services agreement and the Freedom Terms of Service) are and remain separate agreements. The Phone Protection Plan is available only to wireless service
customers of Freedom who are in good standing and financially current on their Freedom wireless service account. If any portion of this Contract is deemed invalid or
unenforceable, any such portion will not invalidate the remaining portion of this Contract. Your Freedom wireless device number for the Protected Device is Your Contract
number. The province identified by Your billing address in Freedom's records is the province that this Contract is purchased in and governed by, along with the applicable
federal laws of Canada. The Contract is available for purchase in all provinces and territories except Manitoba and Saskatchewan. The Phone Protection Plan may be
offered by Freedom to customers along with other device support programs that contain other support features and are subject to their own terms and conditions. Your
enrollment in the Phone Protection Plan is voluntary and You may cancel Your enrollment at any time. Brightstar Device Protection, Ltd. ("Brightstar Brightstar") is the administrator
of the Freedom Phone Protection Plan.

1. Fees

The Monthly Service Fees and Processing Fees for the Phone Protection Plan are:

Phones and Tablets

Tier Retail Price
Monthly Service Fee Screen Damage Repair Processing Fee Repair/ Replacement Processing Fee

1 C$0.00 - C$399.99

2 C$400.00 - C$799.99
$9.00 $39.00 $129.00
3 C$800.00 - C$1699.99

4 C$1700.00 - C$2500.00

The following additional Phone Protection Plan fees may apply:

Service Request Conversion

Non-Returned
Tier Retail Price Fee – Phones and Tablets Locked Device Fee No Trouble Found Fee
Equipment Fee
Only

1 C$0.00 - C$399.99

2 C$400.00 - C$799.99 Up to the Retail Price, Up to the Retail Price,

$90.00 minus any applicable minus any applicable $25.00
3 C$800.00 - C$1699.99 Processing Fee Processing Fee

4 C$1700.00 - C$2500.00

All fees are subject to applicable tax. All prices are in Canadian dollars.

2. Definitions

(1) "Phone Protection Plan

Phone Protection Plan" means the Phone Protection Plan service warranty program described in this Contract. (2) "Accidental Damage Failure
Accidental Damage Failure" or "ADH ADH" means
accidental or liquid damage to the Protected Device resulting from handling. (3) "Eligible Device
Eligible Device" means the wireless device that We have designated as eligible for
service under the Phone Protection Plan Contract as set forth in the list of Eligible Devices and their device tier available from Us, which can be found at
www.Brightstarprotect.com/freedommobile, in Our store locations, or by calling 1-855-975-7794. (4) "Enrollment
Enrollment Date"
Date means the date We or Our authorized
representative receive Your request for enrollment. (5) "Failure
Failure" means Accidental Damage Failure and/or Extended Warranty Failure. (6) "Freedom Freedom" means Freedom
Mobile Inc. (7) "In-Warranty
In-Warranty Failure"
Failure means the operational or structural malfunction of the Protected Device's ability to operate, occurring during the usual and
customary use of the Protected Device, due to defects in parts or workmanship during the original equipment manufacturer's warranty. (8) "Extended Warranty Failure
Extended Warranty Failure"
means the operational or structural malfunction of the Protected Device's ability to operate, occurring during the usual and customary use of the Protected Device, due to
defects in parts or workmanship following the expiration of the original equipment manufacturer's warranty. (9) "Lost
Lost" means the unintentional loss of the Protected
Device. (10) "Theft
Theft" means the theft of the Protected Device. (11) "Protected
Protected Accessory(ies)"
Accessory(ies) means the following Accessories used with the Eligible Device: one
standard battery and one SIM card, each as standard for the Eligible Device. (12) "Protected Device
Protected Device" means the Eligible Device: (i) owned or financed by You, (ii) actively
registered on the Freedom network, and (iii) for which airtime has been logged after Your enrollment in the Phone Protection Plan. Protected Device is limited to one
Eligible Device and applicable Protected Accessor(ies) per approved Service Request. The Protected Device is the Eligible Device You have used on Your mobile
number at the occurrence of Failure and may have a different International Manufacturer's Equipment Identification (IMEI), Electronic Serial Number (ESN) or Mobile
Equipment ID (MEID) to that of the Eligible Device enrolled in the Phone Protection Program on the Enrollment Date, provided that You have provided a proof of
purchase or financing agreement to Us upon Our request. (13) "Processing Fee
Processing Fee" means the amount You pay towards Your Service Request based on the Retail Price of
the Protected Device indicated in the table above. (14) "Replacement
Replacement Equipment"
Equipment means a wireless device of like kind and quality with comparable features and
functionality to the Protected Device that We provide to You as a result of an approved Service Request. (15) "Retail Price
Retail Price" means the non-subsidized, non-discounted
retail price of a New Eligible Device at the time of Your enrollment in the Phone Protection Program. (16) "Service Request
Service Request" means the request for service that You file
with Us when Your Protected Device suffers a Failure. (17) "Service Request Conversion Fee
Service Request Conversion Fee" means the difference between the Screen Damage Repair Processing
Fee that You paid and the applicable Repair or Replacement Processing Fee You are required to pay because the Protected Device contains damage in addition to
screen damage. (18) "We We," "UsUs" and "Our
Our" mean Freedom, the company obligated under this Contract (19) "You You" and "Your
Your" refers to the Freedom account holder that
purchased this Contract.

3. What is Protected

If the Protected Device suffers a Failure during the time this Contract is in effect, We will repair or replace the Protected Device as described below. If a Failure affects a
Protected Accessory in conjunction with the Failure of the Protected Device, We will also repair or replace, in Our sole discretion, the Protected Accessory(ies). In-
Warranty Failures are not protected by this Contract and In-Warranty Failure service requests must be submitted through the Freedom Mobile Warranty and Repair
Program. If We cannot repair Your Protected Device protected under this Contract, We will replace the Protected Device. Protected Devices will be replaced with a
wireless device of like kind and quality with comparable features and functionality to the Protected Device. THERE IS NO PROMISE, ASSURANCE,
REPRESENTATION, OR WARRANTY THAT ANY REPLACEMENT EQUIPMENT WILL BE IDENTICAL OR OFFER THE SAME FUNCTIONALITIES AS THE ITEM
BEING REPLACED. REPLACEMENT EQUIPMENT MAY BE NEW, REMANUFACTURED OR REFURBISHED, IN OUR SOLE DISCRETION.

The Replacement Equipment immediately becomes the Protected Device, provided that Your Protected Device may be changed to another Eligible Device at any time as
long as it conforms to the definition of "Protected Device" in Section 2 (Definitions) of this Contract. If We replace Your Eligible Device, the Protected Device becomes
Our property upon delivery of the Replacement Equipment. You assign to Us all rights and benefits of any manufacturer's warranty or other ancillary coverage related to
any Protected Device that We replace. We will provide a twelve (12
12) month warranty on parts and workmanship for any repaired Protected Device or Replacement
Equipment. If the repaired Protected Device or Your Replacement Equipment fails to function due to any defects in parts or workmanship during this twelve (12 12) month
warranty period, We will repair or replace the repaired Protected Device or Replacement Equipment, in Our sole discretion, at no cost to You. This warranty service will
not be charged against Your service limit under the Contract.

4. Changes to the Contract

You agree to all the provisions of this Contract when You enroll in the Phone Protection Plan and/or pay for it. If the Protected Device is changed to another Eligible
Device at any time while protected by this Contract, the Processing Fees and other additional fees noted in this Contract will automatically apply to the Eligible Device
being used on Your Freedom Mobile account. We may also change the terms and conditions of this Contract, including but not limited to the Monthly Service Fee or the
administration of the Contract, upon a minimum of thirty (30 30) days advance written notice to You. Such notice may be provided in a Bill insert; SMS text message; as a
message printed on Your Bill; by email; in a separate mailing; or by any other reasonable method, at Our discretion. You may refuse the amendment and rescind or
cancel the Contract without cost, penalty or cancellation by sending Us a notice of your cancellation prior to the effective date of the change. Your continued enrollment in
the Phone Protection Plan and payment of the Monthly Service Fee after notice of the change(s) constitutes Your acceptance of the amendment(s).

5. Contract Service Period

Your benefits under this Contract begin on the Enrollment Date and continue from month to month until terminated by You or by Us pursuant to Section 14 (Cancellation)
of this Contract and subject to Section 9 (Service Limits) of this Contract.

6. Contract Charges

You agree to pay the Monthly Service Fee for this Contract, as shown on Your Freedom Bill for wireless service each month when invoiced by Freedom on the same
terms and conditions set forth in Your Freedom services agreement. Applicable Processing Fees, additional fees incurred as a result of a previously approved Service
Request (Locked Device Fees, No Trouble Found Fee, Non-Returned Equipment Fee), shipping and restocking charges, taxes, and regulatory surcharges and
assessments, if any, may apply, and will be invoiced by Brightstar and paid prior to fulfilling Your approved Service Request. Charges and/or additional fees may be
found at www.Brightstarprotect.com/freedommobile.

7. Service Requests

You may file a Service Request by calling 1-855-975-7794 or online at www.Brightstarprotect.com/freedommobile. You must file the Service Request within sixty (60
60)
days of the Failure. You must provide Us with all of the information We determine to be necessary to approve Your Service Request and pay your Processing Fee within
sixty (60
60) days of the date You filed the Service Request.

Repair Fulfillment

If We approve Your Service Request for repair of the Protected Device, Your Protected Device may be repaired as follows: (i) by mailing Your Protected Device to
a location for repair, or, as determined by Us: (ii) visiting a repair location authorized by Us, or (iii) an authorized repair technician may come to a location of Your
selection. If You have a Protected Device that is not repairable, that is ineligible for repair, or We determine that a replacement is necessary, Replacement
Equipment will be provided to You upon the payment of the Service Request Conversion Fee, if applicable. If You mail Your Protected Device to Us and We
provide You with Replacement Equipment pursuant to this Section, the unrepaired Protected Device will not be returned back to You. If You visit an authorized
repair location to drop off Your Protected Device or to have an authorized repair technician come to Your location and the Protected Device cannot be repaired,
upon payment of the applicable Service Request Conversion Fee, if applicable: (i) We will provide You with Replacement Equipment, (ii) the unrepaired Protected
Device will be made available to You for collection at the authorized repair location You originally dropped it off at or by the authorized repair technician (as neither
the authorized repair location nor the authorized repair technician will mail the Protected Device to Us), and (iii) You will be personally responsible for mailing Us
the unrepaired Protected Device using the prepaid return mailer as described in Section 10 (Return of Replaced Protected Devices) of this Contract. If You elect to
not pay a required Service Request Conversion Fee, the Protected Device will not be repaired and will be returned to You by mail if You originally mailed in Your
Protect Device, or will be made available to Your for collection at the authorized repair location You originally dropped it off at or by the authorized repair
technician, and the Screen Repair Processing Fee will be refunded to You. If You do not collect Your unrepaired Protected Device within thirty (30 30) days from the
date You are first notified that the unrepaired Protected Device is available for collection, after that time, We will return the unrepaired Protected Device to You by
mail.

Replacement Fulfillment.

If We provide You with Replacement Equipment, We will ship the Replacement Equipment on the next business day following the day Your Service Request is
completed, where and when available. We may provide You with the option to receive the Replacement Equipment the same day Your Service Request is
 completed for an additional fee, where and when available, in Our sole discretion. You will be personally responsible for mailing Us the Protected Device using the
prepaid return mailer as described in Section 10 (Return of Replaced Protected Devices) of this Contract.

WE MAY REQUIRE, AS A CONDITION OF APPROVAL OF YOUR SERVICE REQUEST, THAT YOU PROVIDE PROOF OF PURCHASE OR FINANCING FOR THE
PROTECTED DEVICE AND/OR YOUR GOVERNMENT ISSUED PHOTO IDENITIFICATION OR ANY OTHER DOCUMENTATION AND/OR INFORMATION AS
REASONABLY NECESSARY TO ESTABLISH YOUR IDENTITY AND RIGHT TO SERVICE UNDER THIS CONTRACT. YOU MUST PROVIDE US WITH ALL
REQUESTED INFORMATION WITHIN SIXTY (60) DAYS FROM THE DATE OF OUR REQUEST FOR THE INFORMATION. We also retain the right to inspect the
Protected Device as a condition of approval of Your Service Request.

You must erase all personal data from Your Protected Device prior to sending Your Protected Device to Us. We are not responsible for any loss of data, personal or
otherwise, on Your Protected Device that may occur during the repair process or after You have returned Your Protected Device to Us.

8. Processing Fees

A nonrefundable Processing Fee, plus applicable taxes, applies to each approved Service Request. The Processing Fee will be collected from You by Brightstar prior to
fulfilling Your approved Service Request. All applicable Processing Fees must be paid with a credit card. Prepaid credit cards and/or cash may not be used to pay Your
applicable Processing Fee. When You provide Your credit card to Brightstar for purposes of paying the Processing Fee, You expressly authorize Brightstar to keep Your
credit card information on file to fulfill the obligations under this Contract. A complete list of Eligible Devices and their device tier are available at
www.Brightstarprotect.com/freedommobile or by calling 1-855-975-7794.

9. Service Limits

We will cover the cost to repair or replace the Protected Device up to a maximum of $2,500.00 $2,500.00, inclusive of a $500 limit for Protected Accessories, per Service Request
depending on the tier of Your Protected Device. Beginning on the Enrollment Date, this Phone Protection Plan Contract will protect up to, but not more than, two (2 2)
repairs and/or replacements (if a replacement is provided to You) of the Protected Device during any twelve (12
12) month period, beginning on the date that the first
approved Service Request is fulfilled. For Service Requests that are fulfilled with Replacement Equipment or if the Protected Device has been mailed for repair, the
fulfillment date is the date on which the Replacement Equipment or repaired Protected Device is shipped to You. For Service Requests that are fulfilled at an authorized
repair location or repaired by an authorized repair technician, the fulfillment date is the date which the Repaired Protected Device is made available to You for collection.
We will send a notice of cancellation of the Contract to You, by email or mail, at the time of the second fulfilled Service Request that occurs in a twelve (12 12) month period,
and We will discontinue charging the Monthly Service Fee at this time.

10.
10. Return of Replaced Protected Devices/Non-Return Fee

If We provide You with Replacement Equipment and You did not initially mail Your Protected Device to Us for repair, the Protected Device must be returned to Us at Our
shipping expense in the return mailer included with Your Replacement Equipment within thirty (30
30) days of Your receipt of Your Replacement Equipment. Call 1-855-975-
7794 to request another prepaid return mailer, if required The Protected Device We replace becomes Our property and You hereby assign to Us all rights and benefits of
any manufacturer's warranty or other ancillary coverage relating to any Protected Device that We replace. If We do not receive Your Protected Device within thirty (30
30)
days of Your receipt of Your Replacement Equipment, You may be charged a Non-Returned Equipment Fee as listed in the chart in Section 1 (Fees) of this Contract. The
Non-Returned Equipment Fee will be charged to the credit card We have on file for You. YOU MAY AVOID THIS FEE BY RETURNING THE ORIGINAL PROTECTED
YOU MAY AVOID THIS FEE BY RETURNING THE ORIGINAL PROTECTED
DEVICE TO US IN THE RETURN MAILER WE PROVIDE TO YOU.

11.
11. Locked Device Fee

If You file a Service Request, We will ask You at the time You file Your Service Request to disable any locking feature on Your Protected Device. We will not process Your
Service Request until You provide affirmative verification that such locking feature has been disabled. If We provide You with Replacement Equipment, and You return
Your Protected Device with the locking feature enabled, We will charge a Locked Device Fee (as indicated in Section 1 (Fees) of this Contract) to the credit card We
have on file for You. YOU MAY AVOID THIS FEE BY DISABLING THE LOCKING FEATURE ON YOUR PROTECTED DEVICE AT THE TIME YOU FILE YOUR
SERVICE REQUEST.

12.
12. No Trouble Found Fee

If You have been approved for a Service Request and You send Your Protected Device to Us after receiving Replacement Equipment, but upon receipt of the Protected
Device We determine that no Extended Warranty Failure or Accidental Damage Failure has occurred, We may charge You a No Trouble Found Fee of twenty-five dollars
($25.00). We may also charge You a No Trouble Found Fee of twenty-five dollars ($25.00) if You have been approved for a Service Request and at the time of repair of
the Protected Equipment, We determine that no Extended Warranty Failure or Accidental Damage Failure has occurred. In this case, We will return the Protected
Equipment to You.

13.
13. What is not Protected

The Phone Protection Plan does not protect the following: (1) incidental or consequential damages, unforeseen and unforeseeable damages at the time of this Contract,
or indirect damages where the failure to perform the obligation does not result from Our intentional or gross fault; (2) Failures caused by war, revolution, pandemic,
epidemic, acts of public enemy or terrorist, labour difficulties, including without limitation, strikes, slowdowns, picketing or boycotts, civil commotion, embargo, acts or
government, or military authority; (3) abuse, misuse, or intentional acts damaging the Protected Device or causing Failure(s); (4) pre-existing Failures of the Protected
Device occurring before the time the device was enrolled in the Phone Protection Plan; (5) Failure of the Protected Device caused by computer viruses or similar
unauthorized intrusive codes or programming; (6) Lost; (7) Theft; or (8) In-Warranty Failure.

In addition, Protected Device does not include and the Phone Protection Plan does not protect: (1) contraband or property illegally transported or traded, or used in the
furtherance of illegal activity; (2) property in transit to You from anyone other than Us, Brightstar or a subcontractor retained by Us or Brightstar; (3) routine maintenance
and consumable items, such as batteries; or (4) any accessories (unless otherwise covered as a Protected Accessory when part of a Failure to the Protected Device),
including but not limited to any accessories not specifically mentioned as protected by this Contract, personalized data, customized software, or mobile applications.

14.
14. Cancellation

You may terminate this Contract at any time for any reason by contacting Freedom at 1-877-946-3184. We may terminate this Contract immediately if You default on
Your obligations under this Contract. In Québec or Newfoundland and Labrador, We may terminate this Contract for any other reason by notifying You in writing at least
thirty (30
30) days prior to the effective date of cancellation and shall state the effective date and grounds for cancellation. In all other Provinces, We may terminate this
Contract for any other reason by notifying You in writing at least thirty (30
30) days prior to the effective date of cancellation. We will stop charging Monthly Service Fees for
the Phone Protection Plan as of the month following the effective date of cancellation and will not refund you any portion of the Monthly Service Fees already paid. Any
termination and cancellation of Your wireless service with Freedom for any reason constitutes cancellation of this Contract by You, subject to the terms and conditions of
this Contract.

15.
15. Electronic Delivery

You expressly and knowingly agree and consent to permit Us (including Our administrator of the Phone Protection Plan, any third party vendor, or representative through
which We provide services under this Contract) to make disclosures and provide notices to You by bill message, text message, letter or e-mail, or any other method in
accordance with Your Freedom Terms of Service.

16.
16. Service Contract

This Contract is a contract between You and Us that provides the specified services outlined herein. This Contract is not an insurance policy and provides no insurance
coverage or insurance benefits to You.

17.
17. Limits of Liability

In the event of any error, omission or failure by Us or Our agents or service providers with respect to the Phone Protection Plan Contract or the services provided by Us
or Our agents or service providers hereunder, Our RESPONSIBILITY AND LIABILITY AND THAT OF OUR AGENTS OR SERVICE PROVIDERS SHALL NOT EXCEED
THE CHARGES ACTUALLY PAID BY YOU UNDER THIS PHONE PROTECTION PLAN CONTRACT DURING THE TWELVE (12) MONTHS IMMEDIATELY
PRECEEDING SUCH ERROR, OMISSION OR FAILURE. THIS IS YOUR SOLE REMEDY FOR ANY ERRORS, OMISSIONS OR FAILURE OF US OR OUR AGENTS'
OR SERVICE PROVIDERS' PERFORMANCE. FURTHER, UNDER NO CIRCUMSTANCES SHALL WE OR OUR AGENTS OR SERVICE PROVIDERS BE LIABLE
FOR ECONOMIC LOSSES, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES (EVEN IF WE OR OUR AGENTS OR
SERVICE PROVIDERS HAVE BEEN ADVISED OF OR HAVE FORESEEN THE POSSIBILITY OF SUCH DAMAGES) ARISING FROM THE PHONE PROTECTION
PLAN CONTRACT OR OUR OR OUR AGENTS' OR SERVICE PROVIDERS' PERFORMANCE UNDER THIS PHONE PROTECTION PLAN CONTRACT, OR UNDER
ANY PROVISION OF THIS CONTRACT, SUCH AS, BUT NOT LIMITED TO, LOSS OF REVENUE OR ANTICIPATED PROFITS OR LOST BUSINESS. EXCEPT AS
OTHERWISE EXPRESSLY STATED IN CONTRACT, WE HEREBY SPECIFICALLY DISCLAIM ANY AND ALL CONDITIONS, REPRESENTATIONS OR WARRANTIES,
STATUTORY, EXPRESS OR IMPLIED, REGARDING THIS PHONE PROTECTION PLAN CONTRACT AND SERVICES TO BE PROVIDED HEREUNDER BY US AND
OUR AGENTS OR SERVICE PROVIDERS, INCLUDING ANY IMPLIED WARRANTY OF TITLE, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE
AND IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE.

18.
18. Force Majeure

We have no responsibility for delays or failures due to acts of God, fire, flood, explosion, pandemic, epidemic, illness, war, revolution, acts of public enemy or terrorist,
labour difficulties, including without limitation strikes, slowdowns, picketing or boycotts, civil commotion, embargo, acts of government in, military authority, or the
elements, or other causes beyond our reasonable control, and in such event We may cancel this Contract and the Phone Protection Plan Contract immediately without
further liability to You.

19.
19. Prohibitions on Transfer and Abuse of the Phone Protection Plan Contract

This Phone Protection Plan is for Your use only. It is only transferable by Freedom to another person. Wireless devices owned or financed by anyone other than You may
not be made a Protected Device. Any abuse of the Phone Protection Plan by You, including but not limited to seeking replacement of a wireless device not belonging to
You, may result in termination of this Contract upon notice.

20.
20. Concealment, Misrepresentation of Fraud

The protection provided by this Contract is void if You commit fraud or intentionally conceal or misrepresent a material fact concerning this Contract, the Protected
Device, Your interest in the Protected Device, or a Service Request under this Contract.

21.
21. Data Privacy

As part of the services offered to You pursuant to this Contract, Freedom may collect, use, store and disclose personal information about You for the purposes of
establishing, managing, and maintaining our relationship in accordance with Freedom's privacy policy, available at https://www.freedommobile.ca/en-CA/privacy-policy. In
order to provide the Phone Protection Plan to You, Your information may be shared with Brightstar, Our service providers and with other third parties that are located in
countries outside of Canada, in accordance with Freedom's privacy policy. For clarity, Brightstar may collect Your information directly from You in order to provide the
Phone Protection Plan to You and Freedom is not responsible for such information collected, used, stored or disclosed by Brightstar. You may view Brightstar's privacy
policy at www.brightstarprotect.com/freedommobile.