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KYC STATUS

Your current KYC status: PENDING / CONDITIONALLY APPROVED

Upload Documents

ID/PASSPORT

National ID card all sides

National Passport
International Passport
Driving Licenses

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PROOF OF ADDRESS
 A utility bill (e.g. electricity, gas, water, waste, etc.), issued within the last 3 months
A document issued by a Bank within the last 3 months (e.g. bank certificate, bank
statement, bank confirmation letter, etc.)
A document from Municipality/Government Agency/Tax Authorities - most recent
A current (not expipred) National ID Card/Passport (all sides) if the address is
shown in the document
Other documents issued by the Government where the names and the address
are shown

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Submit

Use KYC from Username

USERNAME

PASSWORD

Submit
Information

Please be informed that KYC documents can be uploaded only after all fields on menu
My Profile > Profile are filled in correctly.

Otherwise the following message on menu My Profile > KYC will be displayed in red:
“Please check and fill in all fields on menu My Profile > Profile”

If you have not uploaded KYC documents – On menu My Profile > KYC > Section
KYC STATUS message will be displayed: “Currently you do not have uploaded
KYC documents”

In order to comply with our legal and regulatory requirements only the
following KYC documents are accepted:

Proof of Identity documents:

Accepted:
NOT Accepted:

· National ID card - all sides must be scanned in one file

· Residence permits
· National Passport
· Donor ID cards
· International Passport
· TAX ID cards
· Driving Licenses
· Voter ID cards (*except for
this is the mandatory nat
accepted form of persona
Important: The whole page of the Identity document
· Travel documents,
must be scanned
· Temporary issued Identific
documents, etc.

Requirements:

The following details must be clearly visible:

Personal photo
All personal names
Date of birth
 Document serial number
Expiry date of the document(if available for the respective document) – In case of
extended validity, please upload in one file the main identity page + the page
with the extended validity
Machine readable zone (if available – these are the encoded in optical character
recognition format lines at the bottom of the identity page of the document)

If your Identity Document has no expiry date then on menu My Profile > Profile >
PASSPORT/ID CARD EXPIRY DATE fill in 31.12.9999 in the following format
DD.MM.YYYY.

Important: Only clearly scanned high-resolution images having all details visible will
be accepted. KYC documents should not contain visible pixels or dot patterns. All
scanned KYC documents must be in color.

Proof of Address documents

Accepted: NOT Accepted:

Please upload only one of the following documents: We do NOT Accept as Proo
documents:
· Utility bills (electricity, gas, water, waste, etc.) less than · Invoices from Telecommu
3 months old; companies;
· Document issued by a Bank less than 3 months old; · Courier/Postal receipts;
· Document issued by Municipality/Government · Documents issued from:
Agency/Tax Authorities - most recent; ◦ Pension funds;
· All sides of a NOT expired National ID Card/Passport ◦ Insurance agencies;
(main identity page + address page uploaded in one file) ◦ Securities and Investm
where the names and the detailed address (including ◦ Companies providing
Street name and Street Number) are shown in the (Western union, Money
document; ◦ Schools, Colleges, Un
· Other documents issued by the Government where the · Receipt/Invoices from sto
names and the detailed address are shown (for example: including e-shops; Clinics
NOT expired: Residence permits, Driving licenses, Voter · Credit/debit card statemen
ID cards; National/Municipal Residential Agencies or chains;
Registers; · Taxes for pets, vehicles;
· Rental/Lease agreements;
· Driving fines/tickets;
 · Notary deeds, etc.

Requirements:
The following details must be clearly visible:
Issue date
Issuing authority’s official letter head/logo
Personal names of the Member
Detailed address(Country, City, Zip (Postal) Code, Street name, Street number, )

Important: Only clearly scanned high-resolution images having all details visible will
be accepted. KYC documents should not contain visible pixels or dot patterns. All
scanned KYC documents must be in color.

KYC documents MUST meet the following criteria:

1. Handwritten documents are not accepted, even if there is a signature & stamp
2. All submitted KYC documents must be written with Latin letters. Otherwise only
an official translation in English of the document signed and stamped by a
certified translator uploaded together with the copy of the original document
in one file must be provided.
3. All information filled on menu My Profile > Profile must completely match the
details displayed in the uploaded KYC documents.
4. Please note that we DON`T accept identical documents as a proof of identity and
proof of address(*example* - If Passport is uploaded for proof of identity it
cannot be used as a proof of address, etc.)
5. Photocopied documents for proof of ID are NOT accepted if they`are not
appropriately certified/notarized (signed and stamped).
6. Black and white images of the document for proof of identity are NOT accepted.
The documents for Proof of Identity must be coloured with all details clearly
readable and visible. If black and white images are uploaded they MUST be
appropriately certified/notarized (signed and stamped).
7. Acceptable documents formats are: PDF, JPEG (.jpg) and PNG (.png)
8. Max file size of the documents must be up to 2MB

NOTES:
1. Uploaded documents cannot be deleted, they can only bereplaced with new
ones.
2. Due to security reasons KYC documents cannot be viewed and/or downloaded.
3. Members can make cash transfers between accounts from different
countries only if the both accounts (the receiver and the sender) are in status
Approved.
 4. Withdrawal requests are processed only for IMAs with approved KYC
documents.
5. Changes of the KYC status upon newupload of KYC documents:
- if the current status is “Approved” it will be changed to “Declined”.
- if the current status is “Pending/Conditionally Approved” it will remain
unchanged
- if the current status is “Declined” it will be changed to “Pending/Conditionally
Approved”
6. Changes of the KYC status in case of editing the filled in personal details:
- if the current status is “Approved” it will be changed to “Declined”.
- if the current status is “Pending/Conditionally Approved” it will remain
unchanged
- if the current status is “Declined” it will remain unchanged
7. Provision of KYC documents displaying personal details different from the
account holder’s is strictly prohibited.
8. Only for the Chinese Members:If the documents are not in English or officially
translated in English a Translation Fee of 25 EUR is collected directly from the
Cash Account.

Important: Only for the Chinese Members: In case any inconsistencies are found upon
review of any uploaded certified translated document we are obliged to establish the
undoubted authenticity of the provided document before any subsequent verification.
For which reason a fee of 25 EUR will be collected directly from the Cash Account.

How to use the „Use KYC from Username” option

Please have in mind that using Section “Use KYC from Username“ for uploading KYC
Documents can speed up your account verification, provided that you have more than
1 registered OneLife account and at least 1 OneLife account which is already in
Status: Approved.

Important: The username you can use must be only in Status: Approved or
Pending/Conditionally Approved.

Step 1:
Please make sure that all details in all corresponding fields on menu My Profile >
Profile match completely.

Step 2:
In field “Use KYC from Username” write your OneLife account username with already
uploaded KYC documents.
Important: The username you enter cannot be the same username as the account you
are currently logged into.

Step 3:
In field “Password” write the login password for the username written in field “Use
KYC from Username”

Step 4 (automatic):

1stcase scenario:
ALL details match 100%
Used username is on status APPROVED

→ Current account will be immediately APPROVED

2ndcase scenario:
NOT ALL details match
Used username is on status APPROVED

→ Current account will remain on PENDING/CONDITIONALLY APPROVED

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