Professional Documents
Culture Documents
Module 3 - Doing The Work
Module 3 - Doing The Work
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LESSON 3
• Engage Stakeholders
• Create Project Artifacts
• Manage Project Changes
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TOPIC A
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DOING THE WORK > ACCESS AND MANAGE RISKS
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Deliverables and Tools
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Risk Management Plan Organizational Process Assets
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Risk
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DEFINITION
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An uncertain event or condition that, if it occurs,
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Risk
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Positive risks, or opportunities,
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produce a positive project
outcome.
orNegative risks, or threats, have a
negative impact on the project.
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Trigger Condition
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DEFINITION
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Project Risk Management
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DEFINITION
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The project management knowledge area that
includes the processes of conducting risk
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Defining Risk
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Management
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Approach
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orConsider the likelihood that the risk
event will occur and the potential
impact of the risk.
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RISK
REWARD
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Risk Management Plan
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DEFINITION
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A component of the project, program, or
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and performed.
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Risk Management Plan
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Risk Management
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Plan
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✓ Risk strategy
✓ Methodology
✓ Roles and responsibilities
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✓ Funding
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✓ Timing
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✓ Risk categories
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and impact
✓ Probability and impact matrix
✓ Reporting formats
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✓ Tracking documents
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Risk Identification Techniques
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Expert
Judgment
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Interpersona
Prompt Meetings
l and Team
Lists
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Skills
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Risk Classification Approaches
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Risk Classification Approaches
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Non- Industry-
Internal External Technical Generic
technical Specific
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Risk Classifications
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Information that is
Information that is fully understood to exist but is not
studied and well
understood
Known
Known
or
Known
Unknown
in the possession of the
person seeking it
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Unknown Unknown
Unknown Known
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Risk Threshold
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DEFINITION
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The maximum amount of risk, and the potential
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Risk Appetite
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DEFINITION
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The degree of uncertainty an organization or
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Risk Tolerance
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DEFINITION
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The level of risk exposure above which risks are
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GUIDELINES
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Iteratively Identify, Assess, and Prioritize
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Risks
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• Identify risks in every project segment and work package before the project
begins. or
• Perform a structured review with key stakeholders of documentation from
other planning processes to ensure understanding.
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• Identify risks and triggers using risk identification techniques.
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circumstances.
• Consult relevant historical information for problems and resolutions e.g.
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risk response plans, final reports, and lessons learned from previous,
similar projects.
• Group identified risks into categories reflecting common, relevant risks.
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Qualitative Risk Analysis
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DEFINITION
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The process of prioritizing individual project
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Qualitative Risk
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Analysis
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✓ Focuses on high priority risks
or ✓ Subjective, based on team’s
perception of risks
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✓ Provides the list of prioritized risks
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Probability and Impact Matrix
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DEFINITION
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A grid for mapping the probability of each risk
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Probability and Impact Matrix
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Quantitative Risk Analysis
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DEFINITION
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The process of numerically analyzing the
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project objectives.
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Quantitative Risk
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Analysis
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Quantifies overall project risk
exposure.
Provides additional quantitative risk
information to support risk response
planning.
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Costly, so best for:
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Risk Response
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DEFINITION
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Risk Response
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✓ Assign a person to implement that action.
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✓ Develop options, select strategies, and
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agree on actions to address overall risk
exposure and response
✓ Address risks by priority–greatest to
least.
or
✓ Add resources and activities to the
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budget, schedule, and project
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risk.
✓ Choose from various risk response
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Risk Response
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Strategies Negative Positive
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✓ Prepare strategies for threats
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Escalate Escalate
(negative) as well as
opportunities (positive). or
Avoid Exploit
✓ Plan and implement
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strategies for individual
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Mitigate Enhance
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Accept Accept
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Contingency Response Strategies
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DEFINITION
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Responses which may be used in the event that
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Contingency Response
Strategies
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✓ Develop strategies in advance,
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before things go wrong.
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GUIDELINES
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Determine and Implement Risk Responses
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• Examine identified risks to determine causes and effects on project
objectives.
• Brainstorm strategies for each risk. or
• Choose the most effective response strategy for each identified risk.
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• Ask the project sponsor for help if the rating will exceed organization’s risk
threshold.
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• Identify backup strategies for risks with high risk factor scores.
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Execute Project
to Deliver Business Value
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TOPIC B
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DOING THE WORK > EXECUTE PROJECT TO DELIVER BUSINESS VALUE
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Deliverables and Tools
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No specific deliverables No specific tools
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Lead on Value
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Delivery
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✓ Communicate the vision.
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✓ Model attentive and responsive
behaviors.
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Create a Culture of
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Urgency for Value
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Delivery
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Establish and cultivate that urgency
or in your culture as an ongoing task.
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Business Value
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DEFINITION
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The net quantifiable benefit derived from a
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Business Value
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Financial gain New
customers
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First to
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Social Market
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Technologica
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Improvements
Improvement
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Examine Business
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Value
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Determine exactly what is of value
through examination, evaluation, and
confirmation. or
Use a variety of means for
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determining what is of value.
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Product Roadmap
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DEFINITION
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A strategic document and plan which guides
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vision.
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Product
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Roadmaps
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✓ Vary in appearance and
presentation.
or
✓ Display the strategy and direction of
the product and the value it will
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deliver.
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Incremental Delivery
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✓ Enables value delivery sooner.
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✓ Get higher customer value and
increased market share.
✓ Allows partial delivery (or previews)
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to customers.
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✓ Enables early feedback for the
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Minimum Viable Product (MVP)
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D
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DEFINITION
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The smallest collection of features that can be
included in a product for customers to consider
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Minimum Viable Product (MVP)
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D
or
Channel
feedback and
idea generation
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see and
experience the team and
project models
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outcomes. urgency.
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Minimum Business Increment (MBI)
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D
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DEFINITION
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In Disciplined Agile - the smallest amount of
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Minimum Business
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Increment (MBI)
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MBI is more viable when an MVP might
disrupt the users and business, especially
when a basic preliminary product, to gauge
interest, is not necessary.
or
Optimize use of MBIs by:
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✓ Ensuring the product and functions are
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understood.
✓ Pinpointing an incremental value
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increase.
Advantages of MBIs:
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Cycles and
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Timeboxes
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Benefits:
D
✓ Timeboxes allow for better
telemetry over time.
or
✓ Timeboxes create a sense of
urgency.
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✓ Cycling the project through similar
timeboxes provides progress
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GUIDELINES
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Measure Ongoing Progress
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• Define value from the customer’s, business, and/or user’s perspective.
• Determine value expectations. or
• Set targets and baselines based on expectations.
• Employ metrics that communicate progress towards value expectations.
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Manage Communications
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TOPIC C
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DOING THE WORK > MANAGE COMMUNICATIONS
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Deliverables and Tools
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Communications Management Plan
or Stakeholder analysis
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Project Communications Create and update project
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Communications
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Project
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Communications
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Consider these dimensions:
✓ Internal and external stakeholders
✓ Formality or informality - content and
or
format
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✓ Hierarchy – adjust tone upward,
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downward, or horizontally
✓ Official or unofficial need e.g. annual
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influential!
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Communications Management Plan
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D
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DEFINITION
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A component of the project, program, or
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Communications Management Plan Example
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Communication Frequency Responsibility Stakeholder Notes
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Project Kickoff Start of Both team and client kickoff
PMO Key Stakeholders
Meeting project meetings recommended
Executive Steering
Wednesday Account Manager Client Executive earned value indicators, key
Committee
of each issues
month
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Weekly –
Provides input for subsequent
Status Meetings Friday 11 Project Manager Development Team
meetings with client sponsor
a.m.
Weekly –
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Communications Management
Plan - Components
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✓ Stakeholder communications requirements
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✓ Information to be communicated, including
language to be used
✓ Reason
✓ Time frame and frequency
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✓ Responsible person – i.e. release of confidential
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information
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✓ Receivers
✓ Methods or technologies of conveyance
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Communication
Requirements
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Analysis
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✓ Leads to a clear articulation of the
or stakeholders’ communications
needs.
✓ Enables effective choices
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regarding the technologies to be
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recommended.
✓ Takes the form of a grid,
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Communication Types
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Face-to-face
Email
Meetings
or
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Instant Text
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Communication Models
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is
D
or
DEFINITION
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A description, analogy, or schematic used to
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Communication Model
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Sender-Receiver Model
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Communication Methods
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is
D
or
DEFINITION
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A systematic procedure, technique, or process
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Communication Methods
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Feedback
tr
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✓ Communication is a two-way
street.
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✓ Both critical and affirming
feedback are key.
✓ Feedback can be positive if
received and understood as
or
intended.
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✓ Feedback can be negative
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because of misunderstanding.
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N
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GUIDELINES
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Effectively Manage Communication
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• Gather and distribute contact information for all involved parties.
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• Determine the communication needs of project stakeholders.
or
• Tailor amount of detail and frequency to recipient needs; project team
members may require more detail on a more frequent basis. Senior
management typically requires summary information on a less frequent
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basis.
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Engage Stakeholders
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TOPIC D
D
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DOING THE WORK > ENGAGE STAKEHOLDERS
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Deliverables and Tools
is
D
or
e
Stakeholder Register Organizational Process Assets
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Management skills
Stakeholder Register
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Stakeholder Categories
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Customers and Sellers
Sponsors
Users
or
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Functional Organizational
Managers
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Groups
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Stakeholder Register
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✓ Main output of the Identify Stakeholders
D
process.
Stakeholder classification -
− Internal, external
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− Impact/influence/power/interest
− Upward/downward/outward/sideway
D
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Stakeholder Engagement Strategy
tr
is
D
Involve each project
stakeholder based on
or
needs, expectations,
interests, and potential
impact on the project.
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Enable
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Create and
development of
maintain
appropriate
relationships
management
between the
up
strategies to
project team and
engage
stakeholders.
stakeholders.
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Stakeholder Engagement
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Assessment Matrix
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D
or
DEFINITION
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Stakeholder Engagement Assessment
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Matrix - Example
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Stakeholder Unaware Resistant Neutral Supportive Leading
Stakeholder 1 C
or D
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Stakeholder 2 C D
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Stakeholder 3 C D
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GUIDELINES
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Develop, Execute, and Validate a Strategy for
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Stakeholder Engagement
D
or
• Review the Project management plan, Stakeholder register, EEFs and OPAs
• Use tools and techniques such as expert judgment.
e
• Hold meetings with experts and the project team.
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TOPIC E
D
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N
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DOING THE WORK > CREATE PROJECT ARTIFACTS
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Deliverables and Tools
is
D
or
e
No specific deliverables No specific tools
at
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up
D
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N
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o
D
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Artifacts vs. Deliverables and
Project Documents
tr
is
D
Artifacts
Project teams create
or
artifacts during project
work; these facilitate
management of the
project.
e
at
lic
processes.
ot
N
74
o
D
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Project Artifact
tr
is
Artifacts enable
D
reconstruction of the history
of the project and to benefit
or other projects.
e
Project teams create and
at
75
N
75
o
D
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Project Artifact
tr
Examples
is
Project artifacts might include:
D
✓ Acceptance Criteria
✓ Assumptions
✓ Business Case
✓ Change Requests
or
✓ Constraints
e
✓ Lessons learned
at
✓ Project Charter
✓ Slide decks
up
✓ Requirements
✓ Scope
✓ Scope Baseline
D
76
N
76
o
D
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Project Artifact
tr
Examples
is
D
Artifacts unique to agile projects:
✓ Product Backlog
✓ Product Increment
or
e
✓ Product Roadmap
at
✓ Release Plan
up
✓ Sprint Backlog
D
ot
77
N
77
o
D
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e
ut
ib
tr
Configuration Management
is
D
or
DEFINITION
e
A tool used to manage changes to a product or
at
78
N
78
o
D
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e
ut
ib
Configuration Management System
tr
is
D
or
DEFINITION
e
A collection of procedures used to track project
at
79
N
79
o
D
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e
ut
ib
Configuration Management
tr
is
D
or
Controls product
iterations.
e
at
lic
drawings or blueprints.
ot
80
N
80
o
D
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e
ut
ib
Version Control
tr
is
D
or
DEFINITION
e
A system that records changes to a file in a way
at
81
N
81
o
D
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ut
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Version Control
tr
is
✓ Each time a file is updated, give it a new
D
version number.
82
N
82
o
D
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Storage and Distribution
tr
of Artifacts
is
✓ Store artifacts in an accessible location for
D
users.
or
✓ Use a storage and distribution system that
matches the complexity of the project –
e
✓ Use cloud-based document storage and
retrieval systems for larger projects,
at
edited
83
N
83
o
D
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Project Artifact
tr
Management
is
D
An effective archive management
system includes:
or
✓ A simple way to produce and
control documents
✓ Standardized formats and
e
templates
at
84
N
84
o
D
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ut
ib
tr
is
D
or
e
at
lic
TOPIC F
D
ot
N
85
85
o
D
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DOING THE WORK > MANAGE PROJECT CHANGES
tr
Deliverables and Tools
is
D
or
e
Issues Log Manage and update Issues Log
at
86
N
86
o
D
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ut
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Projects are about CHANGE.
tr
is
D
or
e
at
lic
up
D
ot
87
N
87
o
D
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ut
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Causes of Project Changes
tr
is
D
Inaccurate initial
estimates or New regulations
e
at
Specification Missed
changes requirements
lic
up
D
ot
88
N
88
o
D
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ut
ib
Change Control Systems
tr
is
D
or
DEFINITION
e
A set of procedures that describes how
at
89
N
89
o
D
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e
ut
ib
Change Control Systems
tr
is
D
or
e
Approval
at
Tracking levels
Forms Processes
methods
lic
up
D
ot
90
N
90
o
D
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Change Control Board (CCB)
tr
is
D
or
DEFINITION
e
A formally chartered group responsible for
at
91
N
91
o
D
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ut
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Change Management Process Flowchart
tr
is
D
Change Change initiators Log change request Send rejection notice
Request Form
Change
or
request
passes
filter?
Rejected
Accepted
e
at
Deliverable No
affected?
lic
Yes
Prepare impact statement
up
Build and
Execute the change communicate the
Yes Change No
authorized?
change
ot
92
N
92
o
D
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ut
ib
tr
Approved Change Requests
is
D
or
DEFINITION
e
Requests that have been received and approved
at
implementation.
up
D
ot
93
N
93
o
D
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Change Requests
tr
is
Types of change requests:
D
Corrective action Preventive action
Adjusts the performance of
the project work with the
or
Ensures future performance
of the project work with the
project management plan. project management plan
e
at
lic
94
N
94
o
D
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ut
ib
tr
is
D
or
e
at
lic
TOPIC G
D
ot
N
95
95
o
D
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DOING THE WORK > MANAGE PROJECT ISSUES
tr
Deliverables and Tools
is
D
or
e
Issue log No specific tools
at
lic
up
D
ot
96
N
96
o
D
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Issues
tr
is
D
or
DEFINITION
e
A current condition or situation that may have
at
97
N
97
o
D
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ut
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Issues
tr
is
Quality Risk
D
Communications
or Schedule control
e
at
98
N
98
o
D
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Risks and Issues
tr
is
D
Focused on the future
Risks
or
Can be positive or negative
Are documented in the Risk Register
e
Response is called a “risk response”
at
lic
99
N
99
o
D
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ut
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Issue Log
tr
is
D
or
DEFINITION
e
at
100
N
100
o
D
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Issue Log
tr
is
D
ID Description Opened Due Date Priority Owner Response Status Comments
101
N
101
o
D
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Issue Resolution
tr
is
✓ As issues arise, promptly add them to the
D
issue log.
✓ Assign an owner to each issue. The owner
is responsible for tracking the progress of
the workaround and reporting back.
or
e
✓ Give realistic due dates and make every
at
status meeting.
✓ Limit the number of open issues to a
up
manageable number.
✓ Don’t hesitate to escalate an issue to the
project sponsor if it begins to have a
D
102
N
102
o
D
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GUIDELINES
tr
Resolving Issues
is
D
• Use your organization’s Issue Log template; in the absence of one, create
an Issue Log.
or
• Train project team members to promptly report potential issues.
• Enter the issue into the Issue Log and assign an owner and a due date.
e
• Monitor progress and discuss each open issue at every project status
at
meeting.
• Develop a response (also known as a workaround) to the issue.
lic
103
N
103
o
D
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ut
ib
tr
is
D
or
e
at
lic
TOPIC H
D
ot
N
104
104
o
D
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DOING THE WORK > ENSURE KNOWLEDGE TRANSFER FOR PROJECT CONTINUITY
tr
Deliverables and Tools
is
D
or
e
Lessons Learned Register No specific tools
at
lic
up
D
ot
105
N
105
o
D
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Knowledge Types
tr
is
D
Explicit or Tacit
Personal knowledge
Can be codified using that can be difficult to
e
symbols such as words, articulate and share
numbers, and pictures.
at
such as beliefs,
experience, and
Can be documented and insights.
lic
explicit knowledge
D
ot
106
N
106
o
D
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Knowledge Management
tr
Level Description
is
Each team member needs to know how to perform their work
D
in accordance with each assigned task’s scope, schedule, and
cost.
Individual or
Acquire required knowledge by:
• Research
• Collaboration with team members
e
• Examination of the project’s or organization’s knowledge
at
repository
• Focus on achieving the goals of the current project.
lic
107
o
D
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Lessons Learned
tr
is
D
or
DEFINITION
e
The knowledge gained during a project which
at
108
N
108
o
D
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Lessons Learned
tr
is
✓ Knowledge gained during a project
D
can be useful to subsequent phases
of a project and to other projects.
✓ Include both positive and negative
experiences that occur throughout
or
the project life cycle.
e
✓ Avoids “reinventing the wheel”
at
109
N
109
o
D
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Considerations for
tr
Lessons Learned
is
D
Schedule at the right time
✓ Customers
✓ Strategy
lic
✓ Tactics
up
D
ot
110
N
110
o
D
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Lessons-Learned Register
tr
is
D
or
DEFINITION
e
A project document used to record knowledge
at
learned repository.
up
D
ot
111
N
111
o
D
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ut
ib
tr
Lessons-Learned Repository
is
D
or
DEFINITION
e
at
112
N
112
o
D
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Project Responsibilities Within the Team
tr
is
D
or
e
Leadership to Political awareness Networking to
Facilitation to
at
successful solution
the project team to political that knowledge is
to a problem.
focus on the goals environment. shared at all levels.
of the project.
up
D
ot
113
N
113
o
D
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Working Environment
tr
Expectations
is
✓ Knowledge is not constant, what we knew
D
yesterday can change based on what we did today.
✓ Continuously evaluate the project environment for
new risks and follow the risk management plan to
proactively address them before they become or
issues that will affect the project objectives.
✓ Don't hoard knowledge; follow the communications
e
management plan and inform stakeholders of
changes affecting their work.
at
discussions
− Telephone
− Email
D
− Wikis
− Intranet
ot
− Printed documents
114
N
114
o
D
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Knowledge Transfer
tr
Approach
is
Connect individuals, in person or
D
virtually, to share tacit knowledge
and collaborate together.
or
e
at
lic
up
D
ot
115
N
115
o
D
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Knowledge Transfer
tr
Techniques
is
D
✓ Networking
✓ Facilitating special interest groups
or
✓ Meetings, seminars, and various
other types of in-person and virtual
events that encourage people to
e
interact and exchange ideas and
at
knowledge.
✓ Training that involves interaction
lic
between attendees.
✓ Work shadowing and reverse
shadowing provide a more
up
116
N
116
o
D
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GUIDELINES
tr
Maintain Team and Knowledge Transfer
is
D
• Follow your PMO’s guidelines on documenting new knowledge.
or
• Be alert to new sources of project knowledge and follow the
communications management plan to convey that knowledge to
stakeholders.
e
• Proactively seek new knowledge.
at
117
N
117
o
D
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tr
is
D
or
End of
e
Module 3
at
lic
up
D
ot
118
N
118
o
D
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