Articulation I

Ar O AuCUlaion
Section Time Left: 88;46
Small Talk Agile Meetings) Presention Skills & ...1) Articulate Right 1
Articulate Right 2 Articulate Right 3
Marks for correct answer 1.5 | Negative Marks 0 Answered Not

Answere
Question No. 1
10 Not Visited
n
Marked
Review
Vishal, an indian project Manager, and Hiroshi Tanaka, a Japanese client, are in a meeting, During the coffee break, Vishal casually asked Tanaka
Answered & Marked for
San about the present political situation in Japan and to his surprise Tanaka-San did not respond and continued having his coffee. It was an Review (will not be
considered for evaluation)
awkward moment for both. How could Vishal have avoided sucha situation? (More than one correct answer)
Small Talk
Vishal should have been aware of the topics to be avoided in such conversations. Choose a Question
a
Vishal should have been aware of the cultural aspects involved before initiating such conversation.
2 3 4
a
1Vishal should have taken time to build rapport with Tanaka-San before asking such question.
only. 7 8
Vishal should not make small talk with clients, he should stick to business conversations 5 6
9 10 11
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Articulation 1
Art of
3
Articulate Right
O Articulate Right 2 MarksO
| Negative
1
Section Articulate Right answer 1.5
...1 Marks for correct
&
Presention Skills
Small Talk Agile Meetings
conversations, with all stakeholders - internal

Question No. 2 engages in small talk in all his
enthusiastic speaker. He
Raj, an Indian TCSer, is a very friendly and
a change in his approach?
and external. Should there be
conversations; it's always good.
No. He should continue using small talk in all his everyone.
nor can it be used with
to be used judiciously; it
may not be applicable in all scenarios,
Yes. Small talk needs
as it is, after all, an informal conversation.
Yes. He should stop using small talk,
way of connecting with people.
No. Raj is a talkative person; hence, engaging in small talk is his natural
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Art of Articulation i
Section Time Left: 86:35
Smal Talk Agile Meetings Presention Skills &... Articulate Right 1 Articulate Right Articulate Right 3
2i
Marks for correct answer 1.5 | Negative Marks 0
Answered Not
Answered
Question No. 3
Not Visited Marked for
8
Review
Lars Eriksson, the Swedish client, is surprised that each time the weekly connect with the India team begins with small talk. Why is that? (More than
one correct answer) Answered & Marked for
Review (will not be
Lars comes froma culture where communication is to the point.
Small Talk
Lars wants an opportunity to speak about his life in Sweden. Choose a Question
Lars wishes that more time is spent on small talk.
3 4
Lars as a person may not be comfortable making small talk and might prefer to get directly to the business at hand.
5 6 7 3
10 11
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3
Section Articulate Right
Articulate Right
1 Articulate Right 2
Agile Meetings) Presention Skills &... answer Negative MarksO Answered Not
Small Talk Marks for correct
1
Answered
Question No. 4 7 Review
a client member in the
rainy day and you have just reached
It's a
the hotel to meet
Radley, Answered & Marked for
accompany him to the office. This is the first time Mark Part of 2:
1
lobby, in order to you are walking towards a heavy downpour, isn't it? Review (will not be
your client, has travelled to India from the US. Imagine that Mark Radley: Hi, quite considered for evaluation)
as a
Mark who is clad in a suit and tie. Mark has
already spent three days in India Please select appropriate response(s)
to Mark's
you open the conversation with
part of this visit and is familiar with
you. How would
statement. (More than one correct answer) Small Talk
you a warm smile and says:
him and make small talk? Mark greets with Choosea Question
Yes.
try and keep
O
Yes, it's been raining incessantly. Let's
Ourselves dry.
worse. We are 5
This is only going to make the traffic
O
going to get late. 11

9 10
OWell.., not really, this is not very heavy. The winds
seem to be making matters Worse.

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Art of Articulation
Small Talk Agile Meetings & Articulate Right 1) 3

Presention Skills Articulate Right 2 Articulate Right
Marks for correct answer 1 |

Negative Marks 0 Answered Not
Answered
t's arainyday and you have just reached the hotel to meet a client member in the Question No. 5 Not Visited Marked for
6
obby, in order to accompany him to the office. This is the first time Mark Radley. Part 2 of 2:
Review
our client, has travelled to India from the US. Imagine that you are walking towards we Answered & Marked for
Mark Radley: Iwonder if will make it to the office in Review (will not be
Mark who is clad in a suit and tie. Mark has already spent three days in India as a
art of this visit and is familiar with you. How would you open the conversation with time with all this rain.
im and make small talk? Mark greets you with a warm smile and says: Please select appropriate response(s) to Mark's Small Talk
statement. (More than one correct answen) Choose a Question
O
Yes, traffic can get bad when it rains. But am sureI
2 3
we can make it in time.
Not to Worr. Mark, our cab drivers are used to this 5 6 7 8
kind of weather. We will make in time.

9 10 11
D Well... Iam not sure. Let's get into the cab first. We
have no other option.
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Time Left: 84:33
Presention Skills & Articulate Right1O Articulate Right 2

Articulate Right 3
Marks for correct answer1 | Negative Marks 0
Answered Not
Answere
a Mark Radley: I wonder if we will make to the office in
it
reached the hotel to meet client member in the Not Visited Marked
n
to the office. This is the first time Mark Radley, time with all this rain. Review
from the US. Imagine that you are walking towards Please select appropriate response(s) to Mark's Answered & Marked for
Review (wilt not be
Mark has already spent three days in india as a statement. (More than one correct answer) Cconsidered for evaluation)
th you. How would you open the conversation with
"eets youwith a warm smile and says: O
Yes, traffic can get bad when it rains. But l am sure Small Talk
We can make it in time. Choose a Question
Not to worry, Mark, our cab drivers are used to this

O
2 3
kind of weather. We will make in time.
Well...
O
arnot sure. Let's get into the cab first. We
I 5 6 7 8
have no other option.

it on time. 9 10 11
OWith this rain we won't be able to make
us.
But that is OK: they won't start without
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Save &
Tir
Section
... Right Articulate Right 3
Small Talk Agile Meetings Presention Skills & Articulate 1i Articulate Right 2
Marks for correct answer 1
Question No. 6
What is small talk?
Talking softly out of politeness
Talking with very few words to save time

Coming to the point very quickly, to save time
Starting the conversation with general topics before moving to the main agenda
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Presention Skills & 0 Articulate Right 1 Articulate Right 2 Articulate Right 3)
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Question No. 7
Which of the following topics is considered inapproprnate for

small talk?
The heat during the summer in India
Personal religious beliefs
An interesting new book on management skilis

Exotic dishes made during Indian festivals
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... Articulate Right 2 Articulate Right 3
Small Talk Agile Meetings) Presention Skills & Articulate Right 1

| Negative Marks o
Question No. 8
Which of the following are useful skills needed for a fruitful snall talk conversation with a client? (More than one correct answer)
Refuting and debating the interlocutor's points
1 1Listening to the interlocutor's statement
Bc
and responding in a relevant manner
Refraining from interrupting while
the interlocutor is speaking
Keeping silent throughout the interaction with
the intertocutor
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Small Talk Agile Meetings) Presention Skills &

O Articulate Right 3
O
Marks for correct answer 1.5 Negative Marks0
|
Answered Not
Answered
Question No. 9 2 Not Visited Marked for
Review
Anand has tbeen working in TCS for 20 years. On one occasion, while he was travelling with Martin Schulz, his German client, to their regional office.
Martin wanted to know why grown-up adults in India lived with their parents. How do you think Anand should respond to this question? Review (will not be
Since Martin happens to be the client, Anand should agree with Martin. Small Talk
Anand should politely put across the points on how the social fabric is different in different cultures. He could also encourage Martin to browse Choose a Question
online intercultural resources on indian culture, which would allow him to appreciate Indian customs better.
2 3
Anand should outright refuse to accept Martin's comment, and correct Martin. He could do this since ye as been in TCS for 20 years.
Anand should be angry with Martin for making such a comment, and he should report the incidnt6 th
top management teams of the client.
6 8
10 11
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Small Talk Agile Meetings Presention Skills &...t Articulate Right 1 Articulate Right 2i) Articulate Right 3O

Answered
Question No. 10 Not Visitedo Marked for
Review
Which of the following staterments on small talk are true (More than one correct answer) & Marked for
Answered
Review (will not be
Approaches to making small talk remain the same across all countries. Gonsidered for evaluation)
Your ability to make smal talk is directly related to your awareness of the subject matter / topic being iscussed. Small Talk
Choose a Question
One's ability to respond spontaneously is a key factor in making successful small talk.
One cannot build rapport without making small talk. 2 3
5 6 7 8
9 10 11
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Small Talk Agile Meetings() Presention Skilis &

Articulate Right 1 Articulate Right 2 O
Articulate Rigthit
3O
Marks for corretanswer2 | Negative Marks o|
An Indian team member and his client manager from the UK have both logged onto a Teams call on a Monday. approxmately five minutes before
other merbers of the meeting join in The topIc, initiated by the clent member. pertains to interesting activities done over the weekend Which of
the following are the most appropriate approaches for turn-takng in this smalltalk conversation?
(A) One mernber speaks throughout,with the other indicatng his presence with occasional hmmm" sounds, to show agreement
(B) One member initiates theconversation, followed by urncomfortabie silence from the other member
(C) One nember beqins the conversation and is prevented from speakng further by the other member who interrupts him to speak about his
experience
(D)One member is silent, and provides one-word responses only after a polite pause and a gentle prompt askng about his experience, from the
initiator of the Conversation
(A) and (B)
(C) and (D)
All
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Smal Time Left:78:28

Talk) Agile Meetings) Presention Skills &... Articulate Right
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Question No. 1
Answered Not
Answered
Mehr is preparing for a presentation for a new Not Visited
product to be launched soon. She wants to make it impactful by using the storytelling technique. Help
13 Marked for
Review
Mehr choose the right option(s). (More
than one correct answer) Answered & Marked for
0
Review (will not be
She could foliow the 6 C's format used in storytelling. it would help considered for evaluation)
her present her thoughts properly.
She should keep the audience requirement and the audience background Presention Skills & St.
iin mind while preparing her presentation. Choose a Question

Mehr does not have to weave a story around the product. A generic presentation
could lead to a sufficient connet with the a
Ldience.
2 3 4
She just needs to present her thoughts over a call.
5 6 7 8
9 10 11 12
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4 Srnall Talk Agile Meetings) Presention Skills &... i Articulate Right 1
O Articulate Right 2) Articulate Right 3
Marks for correct answer 1.5 |

Negative Marks0
Question No. 2
Nupur is making a presentation to her unit's leadership. She is ready with her presentation, her data points and her story. Just before her virtual
meeting is about to begin, her WIFI stops working, and her cal gets disconnected. She is unable to connect until after 15 minutes of her allotted slot.
What steps can Nupur take for such important calls in the future?
O She can narrate the story while the slide deck can be projected by other menbers of her team.
O
Preparea short summary of the story that includes the important data points. This will come in handy if she gets less time to present.
O
Connect via two devices to make sure she is always connected.
O
All of
the options
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Small Talk Agile Meetings Presention Skills & ... Articulate Right 1
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Articulate Right3O
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Answer
Ram, the SME from the automotive project is part of the innovation lab. Ram and his Question No. 3
11 Not Visited Marked
team are working on a unique feature, the first of its kind in the market to be ready Review
just in time for the Auto Show.
Ram and his team should work on keeping the diverse
Ram informs his team that this would be a great opportunity to showcase the audience engaged with their presentation. Review (wl not be
considered for evauation)
features in the Auto Show as many auto giants from different parts of the globe will O
TRUE
be part of this mega event. Presention Skills & St.
Ram and his team start preparing for the event. O
FALSE
Choose a Question
What points should they keep in mind while preparing for the event?
5 7 8
10 12
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m, the SME from Marks for correct answer

0.5 | Negative Marks
am are working onthe automotive project is part of the innovation lab,
a unique feature, Ram and his Question No. 4 Answered Not
the first of its kind in the market to be ready Answered
t in time for the Auto Show. 10 Not Visited Marked for
m informs Choose the paraverbal and nonverbal communication
his team that this would be a great opportunity Review
alures in the Auto Show as many auto to showcase the skills that Ram and team should keep in
mind while Answered & Marked for
giants from different parts of the globe will Review (witt not be
part of this mega event. presenting to the diverse audience (More than one correct Considered for evaiuation)
m
and his team start preparing for the event. answer)
nat points should they keep in Presention Skills &St.
mind while preparing for the event?
Tone and accent Choose a Question
OBody language
O
Gestures
12
5 6 7 8
D
Pronunciation
10 11 12
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otive project is part of the innovation lab. Ram Arnswered Not
and his Question No. 5
feature, the first of its kind in the Answered
market to be ready Not Visited
What ingredients in the presentation would create an Marked for
Review
would be a great opportunity to showcase impact on the audience? (More than one corect
nany auto giants from the answer) Answered & Marked for
different parts of the globe will Review (wi rot be
Considered for valuation
OIt needs to have a story
ing for the event. Presention Sldlls &St.
n mind while preparing OIt needs to have examples
for the event? Choose a Question
Olt must have 3-D animations 2
lt need not have a message
5 7
10 12
13 14
Clear Response Save Next Subrnit

Agile Meetings
Presention Skills & ...
Articulate Right
11) Articulate Right Tirne Left 74A5
2) Articulate Right
3)
om the automotive
g on a unique project is part of Marks for correct answer
feature, the innovation lab. Ram and hisQuestion 0.5 Nezatve Matk
ne Auto Show. the first of its kind in No. 6
the market to be ready
team that this wOuld a Knowing the audience
uto Show as many auto be great opportunity to is not important for
business
N isiec
showcase the
giants from different parts
ega event. of the globe will TRUE O
Arsueres &
n start preparing for the event. OsOerec

O
FALSE
uld they keep in mind while preparing
for the event? Presenton Skls&St..
P
Choose a Questien
13
& Next Clear Response Save & Net Suba

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Art of Artculation
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Small lalk Agile Meetings Presentlon Skdls &

.. Articulate Right
1O Articulate Right 2) Articulate Right 3(
Mark, for corret answer
0
1
| Negative Marks Answered 1 Not
Answered
Question No. 7 Not Visited o Marked lor

Review
in paragraphs and also uSe a lot of images What does David need to keep
David is presenting to an audience. His PPTs have information arranged Answered & Marked for
Review (will not be

in mind when preparing a presentation? (More than one correct answer) Considered for evaluation)
Use bullet points to present information in a structured manner Presention Sklls & St..
Minimize the use of images that are not adding value to the
message Choose a Question
2 3
The alignment of the text and images, along with font size should be the same açross the entire presetation
Keep adding more information to make the PowerPoint slide dec lokricher in conent 6
9 10 1
12
13 14
Save & Next Submit

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Agile Meetings Presention Skils &

.. Articulate Right 1 Articulate Right 2 Articulate Right 30
4Smal! Talk
corect answer |
Negative Marks
1
Marks for Answered Not

Answered
Question No. 8 Not Visiled o Marked for

Review
so that it is
All the points to be presented should be listed out in great detail in the pOwer point slides, Answered Marked for
&
(will not
be
(i)easy for the presenter to renember the points considered for evaluation)
() easy for the listeners to have the points available for reading.
Presentlon Skills & St...
TRUE Choose a Question
1 2 3
FALSE
9 10 11 12
13
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Small Talk Agile Meetings Presention Skills &.. Articulate Right 1


Negative Marks 0
Answered Not
Answered
Question No. 9
5
Review
Alex is preparing to launch a new product in the market and is taking inputs from his team. Which of following ideas will help Alex in launching the
product sUccessfully? (More than one correct answer) Review (will not be
Use the word of mouth approach to promote the product. Presention Skills & St.
Adopt a delivery style that focusses only on detailing the product features. Choose a Question
Weave a story around the product that will connect with the audience.
Highlight how user-friendly the product is.
10 11 12
13 14
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Small Taikt Agile Meetings) Presention Skills & Articulate Right 1
Marks for correct answer Negative Marks

1
Answered Not
Answered
Not Visted Marked for

Question No. 10 Revvew
Which of the folowing aspects is considered most important for storytelling?

Answerec & Marked for
w
ct
Revvew be
conscerec for evaluaticon
The use of beautiful illustrations

out any important details
Presention Skills &St.
Reading out the story from a document to avoid missing
Choose a Quesion
OTweaking the story to address the target audience
All of the options 5 6
9 10
13
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Art of Articulation
Section Tirne Left: 70:00
Small Talk Agile Meetings Presention Skills &. Articulate Right 1) Articulate Right 3
Articulate Right 2O
Marks for correct answer 2 | Negative Marks Answered Not
10
Answered
Question No. 11
Review
Listen to this short Audio clip an associate making a presentation. Listen to the clip and Identify the areas of improvement that the associate
should focus on. (More than one correct answer) Revlew (will not be
00-00 00:00
Presention Skills & St..

Avoid using fillers Choose a Question
Avoid making grammatical mistakes

5 6
Avoid inappropriate use of questions
All of the options
9 10 11 12
13 14
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Small Talk) Agile Meetings Presention Skills
&
Articulate Right 1O Articulate Right 2
Marks for correct answer 1.5 |Negative Marks 0 14

Answered Not
Answered
a
Question No. 12 2
Not Vislted Marked for
Review
a to sail through because of the
Anindita is to present to her prospective clients from the USA, She has made beautiful presentation and hopes Answered & Marked for
animations. The Client representative does not look very impressed and keeps asking for data points, customer reviews of the product and revenue Review (will not be
consicdered for evaluation)
growth numbers for the product. What allcould Anandita have done to improve her presentation? (More than one correct answer)
& St.
Presention Skills
ORecounted a story which encompassed the launch of the product, and the consequent restructuring of the product, as per the customer's
Choose a Question
requirernent. The impact of the story would be based on displaying the produc's revenue growth via infographics and the key ressage.
Presented just the numbers and let the numbers speak for themselves.
5 6
Included additional details for each slide she presented.
JPlayed a short impactful video to deliver her key message at the end. 9 10
13 14
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Articulate Rigtt 2 Articulate Righit 3)
Mark, for correct answet15|Negative

Question No. 13 Marks
1: Answered Not
Which of the following phrases can Answeed

be used to politely hand over, take furns or invite Not Visited Marked tor
the next speaker to continue with the 1
| would now
presentation? Review
like to invite ABC to talk
about XYZ Answeed &
Marked for
Now ABC will talk about XYZ Review not be
(will
Considered for evaltlation)
Requesting ABC to speak up
Presention Skills & St...
Madam will speak about XYZ now Choose a Question
10 11 12
13 14
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Marks for answer correct 1.5 |

Negatve Mark:
I) youobserve closely. you Il note that there s a lot to
IT
be said in support ot X rather than Y.
i) At the end of the day, anyone can see that..
ii) However. do remember whatIhad just mentioned about.
iv) What if Iwere to tell youabout.
V) I've no doubt that you are
convinced by now that..
vi) Have you ever considered how.
Please select the answer option from the list below, that displays sets with the correct combination of Categories
and Phrases.
A-(i): B-(ii): C-(ii)
A-iv). B-(vi); C-(ii)
A-(vi); B-(i): C-{v)
A-fi): B-(iv): C-(ii)
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1O Articulate Right 2 0 Articulate Right 3O
Marks for correct answer 15|Negative
Given below is a list of phrases used when Marks C
presenting a new idea Examine the phrases Answered Not

categories: and identify the most appropriate phrase for the 3 Answered
Not Visited Marked or
(A) Introductory statements, Review
(B) Statements developing the
presentation's argument, and Answered & Marked for
Review (will not be
(C)Concluding statements considered for evaluation)
List of Phrases:
i) Ifyou observe closely. you'll note
Presention Skills & St..
that there's a lot to be said in support of X rather than Y
Choose a Question
i) At the end of the day, anyone can see that.
) However, do remember what had just mentioned about.
I
IV) What if Iwere to tell you 5

about.
v) I've no doubt that you are convinced by now that.
Vi) Have you ever considered how. 9 10 11 12
Please select the answer option from the list below. that displays sets with the correct combination of Categories and Phrases.
13 14
A-). B-(). C-)
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Srnall Talk
Marks for correct answer | Negative Marks 0
1
Answered Not
Answered
Question No. 1
5
Review
helps you convey your points effectively and facilitates quick scanning and understanding. 0 Answered & Marked for
Review (will not be
Using a graphic or a relevant visual, instead of dense content
Breaking down paragraphs into lists Articulate Right 1
Choose a Question
Using tables, graphs and flowcharts
All of the above 2 3 4
5 6
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Small Talk
Review
Question No. 2 Answered & Marked for

Review (will not be
A well-articulated message: Considered for evaluation)
on the topic, and answers them beforehand Articulate Right 1

1Anticipates the audience's questions
background, if necessary a Question
Provides complete information, including the Choose
Is clearly written, precise and to-the-point 2 3 4
Both b and c
6

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AOA- DA
Art of Articulation
Time Left:64:15
Section 1 Articulate Right

& Articulate Right
Small Talk Agile Meetings Presention Skills answer 1.5 | Negative Marks
C
Answered Not
Marks for correct Answered
Not Visited o Marked for

Review
Question No. 3
as it contains technical details and
system related facts Answered Marked for
&
Articulation is not applicable in the

context of a Solution Design Document Review (will not be
context of Business Communication, not in the context of solution design.
True. Articulation is only required in the Articulate Right
1
build.
False. A well-articulated Solution Design
will help Developers with first-time-right application
Choose a Question
5 6
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At of Articulation 1

4 Smali Talk Agile Meetings Presention Skills &.. Articulate Right
Articulate Right 1 2 ) Articulate Right 3O
Answered
Question No. 4
To make your Articulation journey truly Agile: Review
Revlew (will not b
UUnderstand your audience's need and orient the articulation based on this considered for evaluation)
Spend time on structuring information iogically. to help your users sc quikly and access the info they need,
Articulate Right 1
Be concise and to-the-point Choose a Question
Oniy a and b
2
5 6

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Art of Articaaticn
Time Left
SectioT Articulate Right 2 O

Articulate Right 3)
Skills & Articulate Right 1
Apile eetings Presention
Smat Tak Marks for corref ansWe
Question No. 5
AN
Which of the foliowing statements Is incorrect?
at every step during Project delivery.

Messaging comImunication happens user interface design ot
Artictlate Rightt
involve messaging, whether
it is in the form of communication,
Articuiaton is a key cormponent of all aspects that Choaseauescion
documentatior
as can be shared with muttiple user groups
Aricuiation aoes not appiy to user documerntation
it
Responses and Status Reports are all applicaon areas of articulation as they involve drect
Emai Chat Phone Calis Preserntations, Ticket
Commuhicatior with specific receivers
1Marr fo Reve &

tvert Ciear Response Saye & Next
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Art of Articulation
Section Time Left :62:01
Small Talk Agile Meetings Presention Skils &

...O Articulate Right 1 Articulate Rigtht 2
Articulate Right 3
Marks for correct answer 2| Negative Marks Answered Not

Answered
Question No. 6
Not Visited o Marked tor
Graphics and visuals you use should: Review
Review (will not be
Be understood at a glance considered for evaluation)
Be inserted for decorative purposes Articulate Right
1
Reinforce and complement your message Choose a Question
Use images of people from any one ethnicity 2
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Art of
Articulation
Sectlon Time Left : 61:09
Snall Talk Agile Meetings Presention Skills &... Articulate Right 1 Articulate Right 2 Articulate Right 3

Answered Not
Answered
Question No. 1

Review
When developing documentation required for an Agile project, authors must:
Revlew (will not be
Understand the customer's requirements and record these considered for evaluation)
Use a template to develop documents or document information in the tools used by the projeA Articulate Right 2
Obtain customer sign-off on the documented requirements, and the template. Choose a Question
JUpdate all documentation on a quarterly basis 1 2 4
AMoAtiolaon
Srtit
Time Left :59. 10
Srall Tal Agjle sdeetirgs
Presertcon Sklls
&0 Artclate iga 1
Araelete agt 2 Arondate g
Mar Fw correct atwes 2| Ngatse Al
Adnageo Tranniae Dn, Bitng Mare

ert pnuet nd Pini Aerg n
rlreetian
Reduce
pennn
e theeffort
is
ged
paren
or he nel Op Aaye y 0 ran
49 norha)
tuee he duton of e
onre gnet by
aho 209
The content gets straighi to the point, demonstrating how TCS can
help support EmPower
Provides specific information about the value TCS can aeate, whch ndicates a
deep understanding ot EmPower's requrements anxj the
busnesS Contex
Provides detaied untormation about TCS s capabites and soluton

All of the above
Mark for Revew & Next Clear Response Save & Next
Section 3
Articulate Right 2 Articulate Right
Agile Meetings) Presention Skills & Articulate Right 1
O
Small Talk
Marks for correct answer 2 | Negative Mar
Question No. 2 enable first

From the list below, choose the elements that
is an example of content that is well-articulated and easy to understand.
Given below
time-right articulation here.
Highlights of TCS's Solution
an in
for five years has provided TCS with
The experience of working with EmPower
understanding of peopie, processes, systems and the work culture at EmPower
depth
four mission-critical systems Materials
Specifcaly, TCSs experience with the Accounting. coupled
& Distribution, Biing. and Financial
Management. Transnission
wil!
with product inplementaton
by about 40% (from 8

Reduce the effort required for the initial Gap Analysis
person mornths to 4.5 person months)
by about 20%
Reduce the duration of the entire assignment
can help support EmPower

to the point, demonstrating how TCS
The content gets straight of EmPower's requirements and
the
the value TCS can create, which indicates a deep understanding
Provides specific information about
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Sall Tak Agile Meetings
Presention Skills & Articulate Right 1
Articulate Right 2
Articulate Right 30
Marks for correct answer 1| Negative Marks 0
Question No. 3 Answered Not
Answered
When you are planning to create content for Not Visited
Social Media, understanding your target audience's needs is the first step Marked for
to: Review
Creating flashy content that will stand out Answered & Marked for
Review (will not be
Considered for evaluation)
Cteating content that is relevant and meaningful for your audience
Articulate Right 2
Managing your brand image
Choose a Question
None of the above
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Articulate Rlght 2 Articulate Right 3O
Marks for correct answer 1.5 | Negative Marks Answered Not
3
Answered
Question No. 4 Not Visited Markeg for
2
Review
When planning a presentation, the first step is to:
&
Answered Marked for
Review (will not be
Evaluate the audience and identify their needs considered for evaluation)
Create the outline of the presentation Articulate Right 2

Decide on the formatting standards to be used Choose a Question
Create a repository of iliustrations 2
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Art of Articulation 1
Section
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Small Talk Agile Meetings) Presention Skills & ...1) Articulate Right 1
Articulate Right 2 Articulate Right 3t
| Negative Marks o
Question No. 5
Using a template to create your

status report helps you to:
Leverage best practices in status
reporting
Present a specific position or solution a
to problem
1
Introduce new concepts, technology
innovations, or products
Utilize a standard format
that can be filled in quickly and consistently by all
Mark for Review &

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Art of Articulation 1
Section
Time Left: 54:0
Small Talk Agile Meetings) Presention Skills &...) Articulate Right 1 Articulate Right 2 i Articulate Right 3
Marks for correct answer 2 | Negative Marks

Question No. 6
a
In status report, which of these approaches would be mnost appropriate?
OStart off with a good sunmary, and then work your way down to lower levels of detail.
O
Organise information under headings and sub-headings for easy identification and access.
oUse a tabular format to provide details, and graphs to illustrate achievement and trends.
OAll of
the above
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Art of Articulation
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Articulate Right
Section
Articulate Right
Meetings) Presention Skills & ...1 Negatve Marks
Marks for correct answer
Smali Taik Agile 1
Question No. 1
Which of the following informs the

user most accurately about the Outcome of an action.
Records updated.
All customer records updated successfully.
You can check your updated records now.
None of the above

Art of
Articulation
Section Time
Marks for correct answer 1.5 | Neg
Question No. 2
Identify the most important aspect a good status report must cover:
Communicate project status to all stakeholders, effectively and efficiently.

O
O Describe the origin and background of the project and its Scope of work.
O
Provide details of the people involved in managing and resolving issues.
O
All of the above
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Art of Artlculation
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Section
4 Articulate Right 4 Articulate Right 5
Marks for correct answer 1.5 Negative Marks

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Answered Not
Answered
Question No. 3 Not Visited Marked for
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When showcasing value addition in a status report: Answered & Marked for
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Specify how the initiatives you have implemented have improved the current process considered for evaluation )
Map the key features of your solution to the customer's requirements /chalenge Articulate Right 3
Provide measurable facts and metrics to showcase the benefit to the customer Choose a Question
Allof the above 3 4
5 6
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4) Articulate Right
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Question No. 4 2| Negative Marks (0
Choose the message you would use to

notify your Users that their password
needs a change
Your Password willexpire in 2
days. Do you want to change it
now?
Your Password needs to
be changed as per the Password Policy.
Do you want to change
YourPassword will i?
expire in 2 days.
None of the above

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Art of
Articulation
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Question No. 5
While updating status on pending action items of the previous reporting period, ensure:
Each action item is numbered in a sequence, based on the action item date.
Owner of an action item is clearly identified.

O
Specific information is provided about why an action item could not be closed on time
Allof the above
S
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Answered
Question No.6 Not Visited Marked for
Review
Choose the message that provides accurate and complete details to help the user take appropriate action:
Review (will not be
Enter a valid date. considered for evaluation)
Incorrect date format. Provide a valid input. Articulate Right 3

Choose a Question
Incorrect date format. Enter date in the DD/MM/YY format.
None of the above
5 6
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Articulate Right 4 i Articulate Right 5

0
Answered 1 Not
Answered
uestion No. 1
5
Revew
Select the option that sets the right tone in a formal email message:
Review (wili not be
The action iterns you have listed will fail to improve customer satisfaction. Let's discuss today. considered for evauation
The action items being proposed must be tailored to benefit the customer. Let's discuss and freeze the action items this afternoon. Articulate Right 4
In
doesn't seem that the customer's concerns were taken into consideration when the actio tems weredrawn up. Let's discuss this afternoon. Choose a Question
None of the above. 2 3
5 6
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Art of Articulationi
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Marks for correct answer 1.5 | Negative MarksO Answered
Question No. 2
Your audience will not benefit from your presentation if you:

Not Visited
o
Answered & Mark
Follow a high pace of delivery Review (witl not be
considered for eva
Cover all points required by the audience
Articulate Right 4
Have no time for a Q&A session
Choosea Question
Are a confident speaker

Clear Response
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Art of Articulation
Time Left: 42:31
Section
Articulate Right 4 Articulate Right51

i Marks for correct answer 2| Negative Marks
Question No. 3
on Social Media. Which of the following titles would
you choose for your
You are creating a blog post that provides tips to create content that works
post, to increase the number of views:
How to create a blog

O
O5 easy tips to create content that will go viral
OUseful tips to create content that works on social media

O
Allabout creating a successful blog
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Tirne Left: 41:05
Articulate Right 4 Articulate Right s1)

Negat.ve Merr
Question No. 4
Select the message that sets the right tone in a

formal email message:
OWe need to act fast. Idon't think we are
anywhere near a solution.
The document is nowhere near completion.
O
When can we talk?

Olhave some feedback on the document.
Can we discuss at noon today, so that we can
update the document and
O All
of the above submit it by end of the day.
Save & Next

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Section
O
Articulate Right 4
Articuiate Right 5
Marks for correct answer Waes

1
Negaive
ALL
Question No. 5
Choose allthe options that are correct. While writing a long email message, you should:
Break the text into iogical paragraphs.

Keep the sentences short.
Use tabies and isted items as much as possibie.

Provide an elaborate introduction and share the objectives of the email.
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Art of
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Answerec
Question No. 6
Nct Visted Marked fcr
Reve
Susan is articulating the findings of a legacy application study, in an Analysis Report. She
has found that the application is no longer able to cater to
the current operational needs. Select the sentences she should use in her Analysis Report to present a clear analysis: Review will no! be
considered for evatuaior
Xilica should do some serious thinking on its future course of action.
Articulate Right 4
The existing system at Xilica operates in a batch mode, which catered to the requirements when the company commenced operations in 2015. Choose a Question
The system used by Xilica is extremely outdated, very slow and uses an outmoded form of processing. It cannot keep pace with current
2 3
operational needs
The existing system needs to be upgraded, or a new system devepped, to chter to the curent businesheeds and work volumes. 5 6
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Articulate Right 4 Articulate Right 5 i

Marks for correct answer1 | Negative Marks
OBoth B and C
Both A and C
Only B
AllA. B and C
Section
5
Articulate Right 4) Articulate Right
Marks for correct answer Negative Mar
1
Question No. 1
a nested procedure in a Standard Operating Procedure document, to facilitate quick,

Which of the following would youchoose to explain complex
at-a-glance understanding?
$-Row Chart (-unbers t
Roth R and
Art of
Articulationi
Section Tirme Left:3404

| Negatve Marks Arswered
NOTstadn
Answered & Marke

Review (wisl not be
considered for eval
Articulate Right 5
Choose a Question
To depict a project plan with goals and timelines
2
To depict roles and responsibilities in a project
To depict a sequential process 5
None of the abOve

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Art of Articu!ation
Articulate Right 4
Articulate Right 5

| Negative Marks
o
Question No. 2
You found this illustration in your project information repository. In which of the scenarios listed below would you use this?
07/14
To depict a project plan with goals and timelines

To depict roles and responsibilities in a project
To Anint
nntinl nroear
Mark for Review & Next Clear Response Save & Ne
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Answeed Not
Answered
Question No. 3 Not Vislted Marked tor
Review
Process diagrams are perfect for depicting: Answered & Marked for
Review (will not be
OA systematic and sequential set of activities directed towards a specitic end resuit considered for evaluation)
O
Depiction of one brilliant idea Articulate Right 5
OThe growth of a company/ product/ business Choose a Question
All of the above 2 3
5 6
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Art of Articulation

4
Articulate Right Articulate Right 5 i
Marks for correct answer 2 | Negative Marks C
Question No. 4
Geographic Infographics can be used to:
AB
Capture regional data
O
U
Depict and analyze trade patterns, climate, population across regions
U
Depict a model that shows specific problens and provides the solution
0 Communicate and visualize a workflow
Art of Artculation i
Time Left:31:10
Section

Negative Marks 0
Answered
Question No. 5 Not Visited
are graphic visual representations of specific information or data, which enable quick understanding. Answered &
Review (will
considered fo
O
Visual design
Articulate Right
OInfographics
Choose a Question
D
Charts
Allof the above
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Articulation
Section
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Articulate Right 4 )
Articulate Right 5 i
Marks for correct answer 2 | Negative ark
Submt
details
Validate OTP
Login using
your
Gredentials
ONumbering each step in the prOcess

Providing directional cues as arrows to indicate the flow
such
OUsing reievant icons for
each of the steps
All of the above
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Art of Articulation
f
Section
Time Left:30:24
Articulate Right
4O Articulate Right 5 1
Marks for correct answer 2 Negative Marks O
Answered Not
Question No. 6 Arnswered
Neha has created the following illustration to explain the process to create a User Account on a
website. Which of the elements listed below would Review
help her make the process flow clearer? Answered & Marked for
Review (witl nct be
considered for evatuaton)
Click Sign-up
Articulate Right 5
Fll in your
details Choose a Question
Submit
details
Validate OTP
Login using
your
credentials
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Art of Articulation
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Small falk) Agile Meetings1 Presention Skills &..) Articulate Right

1
0 Articuiate Right 2 Articulate Right 30

0
Answered Not
Answered
Question No. 1
10 Not Vislled Marked for
Review
up and in sharing his thoughts. He has to join a SCRUM
Siddharth works in an Agile project. He is extremely shy and has issues in opening Answered & Marked for
(More than one correct answer) Review (will not be
retrospective meeting next week and he is worried. What advice should be given Siddharth?
to
considered for evaiuation)
Siddharth could request the SCRUM Master to speak for him Agile Meetings
to his ideas without hesitation.
Siddharth need not be worried as he will receive support from his team and he would be encCouraged share Choose a Question
Siddharth should exhibit confidence while interacting with the team

2 3 4
meeting.
Siddhath could rehearse his part few times before the actual
a
5
67 8
9 10 11
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4Smali talk Agle Meetings Presention Skills& Articulate Right 1
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Articulate Right 3O
Marks for cotret answer 15| Negatve Mark Answered Nol
Answeted
Questlon No. 2
Not Vi.ited Marked lot
Anuy,the producl owner wants to include additional features in the current spnt plan Without consultng the team nebers, he tells the tean curtly Review
to implement them in the current sprnt Why did this not go down well with the team members? (More than one correct answer) Answered & Markod tor
Review (will not be
Considered for evaluatio)
As a product owner, Anuj should encourage team members to take a call as in sprnt planning meetngs t is the tearn members who take a call
on which features they will work on Agile Meetings
Choose a Question
Anuj should be aware of the tone and language to be used during such conversations
2 3
iAnuj should be considerate enough to consult with others and take ther opinions as well
As a product owner, Anuj can command the team members and spected to take decisio on h own
5 6 7
10 11
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Small Talk) Agile Meetings Presention Skills &... Articulate Right 1
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tieibMarks O
Question No. 3
Which of these functions are essential in every scrum call? (More
than one correct answer)
Questions to check understanding

Asummary of
the call at the end to reiterate the action items
Formal and detailed introduction of all participants at the outset of
the call
OTalking about challenges, if any

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Art of Articulation
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Section
3
Articulate Right 2 ) Articulate Right
Small Talk) Agile Meetings Presention Skills &...f) Articulate Right 1O
Marks for correct answer 1.5 Negative Marks
| 0
Answered Not
Answered
Question No. 4 Not Visited Marked for

Review
are not keeping well and others have
You are in a team meeting to discuss the timelines for completing a specific task. Two of your team members Answered & Marked for
as insists that the deliverables need to be completed in a week's time because the Review (will not be
to pitch in to do their work well. Your Project Manager, Zain,
soon. However, you feel that rushing will affect the quality of the work as well as the mnorale of the team. You also understand
project is going live
that Zain is under a lot of pressure from the client. From the statements below, choose the most appropriate way in which you couid respond to Zain. Agile Meetings
Choose a Question
"Zain. two of our team members are on sick leave. it is not realistic to complete this task in a week's time.
The team is very upset with the fact that you are very rigid about the timeline, especially in the given situation"
Zain. understand your situation. However, in my opinion think we need to have a call with the client to exalain the situation. He might be wiling
I I
5 6 7
to extend the timeline."
Zain, Idon't agree with your decision but I
will inform the team, anyway. 9 10 11
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Talk Agile Meetings Dresention Skilis & Articulate Right1) Articufate Right 2 AtCUate Rig
Sak
Question No. 5
a a Sprint Planning call
The Program Manager is expected to be a listener ('sitter') and not speaker (talker)
in
True
Faise
Agle tirs
hoeseaues
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Question No. 6 Answered No

Answered
James is a new member in the agile team. He is a little hesitant to put across Not Visited Marked for
his views when it comes to opposing ideas and expressing a
Review
point of view. Nhich of the phrases can he use at different
the beginning of his speech for better articulation, in such circumstances? Answered & Marked for
(More than one correct
answer) Review twitt not be
Corsicerec for evauation)
Thank you for your views. However, I am afraid | have a different
thought here. gnMeetings
Excuse me, this is absolutely incorrect. My point of view makes more sense. Choase a uestion
lcan see where you are coming from, but don't you think there can also be another way of looking at it?
l can partially agree with you on this; however, there can be an alternative way.

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Agile Meetings Presention Skils &... Articulate Right11) Articulate Right 21

Small Talk
Marks for correct answer Nerae
1 Ma
Question No. 7
turn during an Agile event is:
The best way to disagree with a member who speaks out of
to remind the person of the rules of engagement with respect to agile meetings
to be polite, state the reason why you disagree and provide
an alternative, if possible.
Mark for Review & Next Clear Response Save & N

Presention Skilis &...
Articulate Right 1
Articulate Right 2 Articulate Right
3)
Question No. 8 Marks for correct answer
During a sprint planning

session, the product owner would like to
making various suggestions to address the backiog at the start, but a few
members of the developr
address some foreseeable challenges with meeting
bring the meeting back on track. What is the deadline. The SCRUM Master, Naveen, tries to
the best way to do so?
Naveen can allow the project manager to take control
O
of the situation.
O
Naveen can say. "Iam sorry to interrupt, but it is necessary to discuss the backlog first."
ONaveen can say, "Can everyone just be quiet? Speak only
when Isay you can."
(Naveen can just let the discussion carry onwithout saying anything.
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Art of
Articulation
ion Time Left: 15:21

Small Talk Agile Meetings ...
Articulate Right 2 () Articulate Right 3 )
Marks for correct answer | Negative Marks

1
Answered Nor
O"HI leam, the users are complainng of delay in Ansaered
na,
Karthik, Parna and Aryan are in a Sprint Planning Meeting. Neha who is the
RUM Master begins the call by welcoming everyone and informing the team
loading the payment portal. Do you think you could 2 Not Visitec Marked for
ReveN
ut a new requirement. She requests Karthik, the Product Owner to share the focus on some of the user stories related to the Answeres & Markec for
ails.Read the following questions and choose the correct option(s). payment portal in the current Sprint." Revie (w not be
Consicerec fcr evaiuatier
O "HiTeam, the users are complaining of delay in
Agile Meetings
loading the payment portal. In my opinion, you should
prioritize some of the user stories related to the Choose a Question
payment portal in the current Sprint."
O "HiTeam, the users are complaining of delay in
loading the payment portal. Perhaps you may need to
prioritize some of the user stories related to the
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Talk Agile Meetings Presention Skills & Articulate Right 1 Articulate Right 2 Articulate Right 3)
nall
Marks for correct answer 1|Negative Marks Answered Nol
Answered
Karthik tells the team about the new user stories that Not Visited
Karthik, Parna and Aryan are ina Sprint Planning Meeting. Neha who is the
,
2
o
Marked for
IM Master begins the
callby welcoming everyone and informing the team are to be added in the current Sprint and why they are Review
of great priority. Choose the right statement from the Answered & Marked for
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loading the payment portal. Therefore, it is critical that
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O"Hi Team, the users are complaining of delay in
5
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loading the payment portal. Do you think you could
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work on the high priority user stories
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should focus on completing the high priority user
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10 11
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be included in the current Sprint. However we Could
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the complex user story, in the current Sprint"

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Section Time Left: 88;46

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AOA-DA Time Left: 87:34

conversations, with all stakeholders - internal

Art of Articulation Time Left: 85:33

going to get late. 11

seem to be making matters Worse.

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Section Time Left: 85:00

Small Talk Agile Meetings & Articulate Right 1) 3

Marks for correct answer 1 |

Not to Worr. Mark, our cab drivers are used to this 5 6 7 8

kind of weather. We will make in time.

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Presention Skills & Articulate Right1O Articulate Right 2

Marks for correct answer1 | Negative Marks 0

Not to worry, Mark, our cab drivers are used to this

kind of weather. We will make in time.

have no other option.

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What is small talk?

Talking softly out of politeness

Talking with very few words to save time

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Which of the following topics is considered inapproprnate for

The heat during the summer in India

Personal religious beliefs

An interesting new book on management skilis

Time Left: 82:40

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Mark for Review &

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Articulate Right 1 Articulate Right 2

Section Time Left:80:50

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One cannot build rapport without making small talk. 2 3

Small Talk Agile Meetings() Presention Skilis &

(A) and (B)

(C) and (D)

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o Type here to search

Smal Time Left:78:28

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iin mind while preparing her presentation. Choose a Question

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Small Talk Agile Meetings

m, the SME from Marks for correct answer

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Clear Response Save Next Subrnit

n start preparing for the event. OsOerec

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Small lalk Agile Meetings Presentlon Skdls &

Question No. 7 Not Visited o Marked lor

Review (will not be

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