Business Communication

Session 6
Chapter 3
Language Barriers

Presentation created by Dr Sonali Lakhera

 Objectives and Outcomes

Learning Objectives
• Discuss barriers to communication
• Elucidate how to overcome communication barriers))

Learning Outcomes
After completing this session students will be able to
• Understand and address various communication .challenges.
• Apply the ways of effective communication in professional and
personal settings

Presentation created by Dr Sonali Lakhera

 Barriers to communication

Anything that hinders or obstructs the flow of

communication is the communication barrier or
communication challenge

• Organisational Barriers
• Language Barriers
• Physical Barriers
• Personal Barriers
• Socio-Psychological and Other Barriers

Presentation created by Dr Sonali Lakhera

 Communication Barriers Lead to
Miscommunication
https://youtu.be/b--LSrWfzS8

Presentation created by Dr Sonali Lakhera

 Language barriers

• Sender and receiver do not share a common language.

• Semantic Barrier
• Articulation barriers.
• Use of jargon

https://youtu.be/D3a3fgUkw6c

Presentation created by Dr Sonali Lakhera

 Organisational Barriers

• Unfavourable work environment

• Complex communication policies
• Complexity in organisational structure
• Lack of open door policy
• Sexual harassment at workplace
• Glass ceiling

Presentation created by Dr Sonali Lakhera

 Physical Barriers

• Noise
• Distance
• Time

Presentation created by Dr Sonali Lakhera

Personal and Socio-Psychological Barriers
Perception
Lack of subject knowledge
Stereotyping
Halo Effect
Fear of authority
Poor Communication Skills
Information Overload
Lack of attention
Emotions
Poor retention
Stress
Lack of response
Time pressure

Presentation created by Dr Sonali Lakhera

 Critical Analysis

https://youtu.be/8Ox5LhIJSBE

Presentation created by Dr Sonali

Lakhera
 Test your knowledge
1. The __________ is the person to whom the decoded message reaches

Receiver
2. A/An ______ should be prepared in advance before setting up a meeting
and distributed at least one day before the meeting so that the participants
are able to prepare constructively/accordingly

Agenda
3. All communication barriers can be overcome by stopping to
communicate.(True/False)

False
4. Under which process does the sender put the thoughts in a framework of
symbols or words for transmitting the message to the target audience

Encoding

Presentation created by Dr Sonali Lakhera

 Cont.
5. Any exchange of letters between individuals and departments within an
organization.

Internal Correspondence
6. A _________ of a meeting is a formal communication sent to all people
who must attend the meeting. It is formally used to announce an upcoming
event.

Notice
7. A _______ is referred to a letter containing some key information that is
distributed to a large number of people in an organisation. It can be tender
notices, change of address, opening of a new branch, or introduction of a
new product.
Circular

Presentation created by Dr Sonali Lakhera

 Case Study

Tourism and hospitality is a diverse sector comprised of workers

from varied cultures, backgrounds, ages, and languages. This is one
of the reasons our industry is so unique. But with this diversity,
comes its challenges.
In the case of a large hotel, where a housekeeping department is
comprised of workers from all over the world, training can
sometimes be a challenge to due language barriers. And although
many corporate properties have developed strong training
programs, it’s not always fully understood by each person in the
room.
Knowing this, what types of tools, methods, and practices can an
employer use to ensure proper training has been provided?

Presentation created by Dr Sonali Lakhera

 Case Study - Questions

1. Identify the possible communication barriers in the

given case.
2. Make a list of different training techniques you can
use when trying to overcome a language barrier?
3. At the end of the training, what methods can you use
to determine whether or not the worker understood?
4. How effective are visual aids when it comes to
training and why?

Presentation created by Dr Sonali Lakhera

Presentation created by Dr Sonali Lakhera