Internal Assignment Applicable for December 2020 Examination

Soft Skills For Managers

1. Is First impression the last impression?

In the light of the above statement, share your personal
experience.
(10 Marks):

Q.1.]
Research in social psychology suggests that people are quick to
form a lasting impression of others, just by inferring a person’s
character traits from his or her single behavior. We do make a
judgment about that person’s trustworthiness and competence
in a few seconds.
Based on initial inference, we tend to predict the future
behavior of that person. Therefore, if any person behaved
absurdly with us, we expect him or her to behave similarly in
the next meeting. We don’t change our impression that easily.

 Concepts and Applications:

As per given line ‘Is First impression the last impression’ I think in
some situations it is yes and in some it is no. It also depends on
the thinking of a person that they are impressed by the first meet
or by knowing them deep.
If we are joined newly in an organization as an employee, the
manager or the boss will notice our behavior in all situations as his
first impression towards us would be a last impression. Like if you
 come late to office on our first day due to certain problem, if you
spoil coffee on the supervisor’s desk during the first interaction
with him. Then your new supervisor and executives get the
impression that you are unprofessional.
As I am a student if I didn’t submit my assignments on the given
time and took extra few days to complete it and submit it then the
teacher would have the impression that I am very slow and do not
have a quite discipline and fear of failing in exams and do not have
importance of marks. Teachers also have impression on the
students by seeing their handwritings or presentation skills. They
can identify that how discipline or how mischief a student is. Thus,
impression can also take place in our friend circle. Some can like a
friend with good behavior and a language and some will like friend
with bad habits or a bad language but good from hearts.
In a professional world a person should be well educated with
good habits and having proper language is important.
When it comes to making up for a bad first impression, the preferred
action is to take the right turn and show your other side of the
personality, which will be easier to like. Compensate for coming late
in the morning with overtime in the evening. Demonstrate sincerity
in work. Studies have shown that people tend to change their
opinion about others after eight positive interactions. Therefore,
allow people to reinterpret their opinion about us positively.
Frequent positive interaction and demonstrating compassion and
competence can help form a positive opinion about yourself in
others’ minds.
If we have bad impression at first, we can change it by explaining
why we were behaving unprofessional at first to our supervisor by
giving real reasons.
In friend circle most of the times there is no such like first impression
occurs but sometimes they judge you on your behavior.
If we do the same mistakes in your life then it will definitely your last
impression towards world or your surroundings.
 Conclusion: Thus, first impression is not the last impression if
we do not repeat the same mistakes again and again. If the first
impression is bad we can change it by explaining the truth and
if the first impression is good then it can be also bad in the
second.

2. In life we all come across challenging times. Narrate an incident

from your life and how you motivated yourself to overcome it.
(10 Marks)

Q.2.]
When I was in 10th std there was a match of cricket at school level.
The match was with a season ball. After a lot of practice of bowling I
bowled well but as I was the seam baller of the team, I was hardly
able to bat. In the innings when we were chasing the big target our
batsmen were going to pavilion quickly and there was one by one
falling of wickets. At last, after falling many wickets I was suppose to
bat on the field at that moment I was having a fear to bat against the
hard season ball because I have not practiced batting against a seam
baller. I started batting the first ball is up to come to me and there
was a lot of pressure on the team and the scoreboard. As first
delivery comes by fearing the ball, I drove the bat two early and ball
comes and hits me on the elbow side. As I had not worn the elbow
pad it scratched me so hardly that the grip of the ball was printed on
my elbow.
After that ball I was having two decisions, first to go to pavilion and
leave the stadium and second was to bat on the field for my team. I
motivated myself by seeing the scoreboard and to remove the fear
of the hard bowl from the mind. I use an idea of thinking the hard
ball as a normal tennis ball which will not hit me that much and after
thinking I started batting well. I scored my first run, and going further
and further I scored well runs that the match was won by my team
by participation of mine on the field instead of being injured. At that
moment I was very proud of mine and my team though.

3. Case Study
John…
… “this sets the standard. If you wish to continue living with us,
please change your attitude and keep our home as neat and clean
as you saw it now.”

a. What are the set of etiquette that John needs to follow when he
is staying as a housemate with his friends? (5 Marks)
Q.3.]
a.]
 Etiquette: Etiquette is defined as the formal manners and rules
that are followed in social or professional settings.

John should follow following sets of etiquette:

 Don’t move anything which you are not in charge:
As he called his friends to the house where his room
mates live and messed up all the room which was tidy at first
 and became untidy. He should have the etiquette that he
should not allow his friends to enjoy as they want in the room
where his mates also lives and make the room untidy. Instead
of enjoying party at that house they should have to go to
another place like cafe etc.

 Not excusing to the share of work within the house:

He should not give excuses for share of work and should
do the work in his share whichever it is. He should live with his
room mates nicely without irritating them and work together to
know his room mate and increase synergy with them.

 To Recognize:
John should recognize his faults about not sharing the work of
house and making the mess in the room which was neat and
clean, he should apologies his mistakes towards Tony and
Robert.

b. Assume that you have to deal with John. What would you tell
John to resolve the situation? (5 Marks)
Q.3.]
b.] If I was in the place of Tony and Robert, I would tell to john that
whichever place he has messed up should be in proper place and to
clean the untidy room which he and his friends have make because
he should come to know about discipline and etiquettes in social that
how to behave and how to live clean and tidy. To make all work
possible quickly john should share the house work and do it
regularly. He should not step back to his responsibility. I will try to
recognize him his mistakes and faults and tell him how to resolve
them. And give him warning that if he wish to live with me then he
has to change his attitude to positive and keep the home clean and
tidy. I will teach him to take the responsibilities which he has.