TITLE PAGE

Brief - Self reflection

Fangyi Zhang (Felix)

Student ID: 1507188

TABLE OF CONTENTS

CONTENTS
TITLE PAGE...............................................................................................................................................1

Table of contents.....................................................................................................................................2

1. Introduction....................................................................................................................................3

2. The reflection of interpersonal communication style with friends and family...........................4

3. The interpersonal communication style within the workplace...................................................5

4. The concepts for interpersonal communication...........................................................................6

5. How concepts help to build on interpersonal communication skills...........................................7

6. Conclusion.......................................................................................................................................8

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1. INTRODUCTION
In this article, I will first describe the main reflections of my interpersonal style of
communicating with my parents at home, and some examples of communicating with my
classmates at school. Second, I will describe the main reflections of my interpersonal
communication style with colleagues and superiors in the workplace. Third, I will explain
and analyze some of the concepts learned in this class. Afterwards I analyze the main
differences and/or similarities between the two styles and put the theory into practice.
Finally, I reflect on how to improve my interpersonal communication skills in the future.

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2. THE REFLECTION OF INTERPERSONAL COMMUNICATION STYLE WITH
FRIENDS AND FAMILY
My parents and I communicate with each other at home are very comfortable and casual.
My mother attaches great importance to communication with me, every time I talk to her,
she will show me rich facial expressions to respond to me. If I say something happy, she
laughs. I would say something sad and she would immediately put on a sympathetic look.
Met I have happy things, my mother will clap action to cheer for me. In the long run, I am
willing to communicate with my mother, and let my mother know everything that happens
in the school at the first time. Sometimes I would quarrel with my mother, but my mother
would never really get angry and lose her temper with me. Instead, she guided me to find
problems and solve them in time.

My dad and I were like best buddies, and I would tell him stories about my school heroics
and he would tell me stories about his childhood. With the growth of age, there is a
generation gap between my parents and me. Sometimes they can't understand what I say,
and sometimes I can't understand what they say, but we will not give up communication
because of this. We will patiently answer for each other and integrate each other into our
world.

In school, my friends and I get along very well, we all put ourselves in others' shoes.
Occasionally we would have conflicts, but I would take the initiative to communicate with
him every time, analyze my mistakes and admit that I would correct them in the future.
When some small misunderstanding happens between us, we can sit down and talk it over
calmly.

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3. THE INTERPERSONAL COMMUNICATION STYLE WITHIN THE WORKPLACE
In this section, I'm going to share some positive and negative cases within the workplace.

Positive Case

I remember my first interview after graduation. I learned about the main business of the
interviewing company in more detail before going and then tried to lower my requirements
during the interview. The interview was a success, and our department manager tried his
best to promote me after I was hired.

Some time ago, I reflected on the problem with the superior leader on the weekday work
task (the supervisor required that everyone in the daily circle of friends must unify the
content distribution at the same time), I think it is not very reasonable, and then I made a
summary of the marketing of the circle of friends afterward and then communicated with
the supervisor, and finally got understood.

Negative case

When I went in as a planning assistant on the first day, I was told to look for BM-style
pictures, and I found a compression package and sent it to a commissioner. Later, she said
that she wanted to make a PPT for her, and the problem was the problem of communication
efficiency, she did not say clearly what form she wanted at the beginning, but I did not ask
clearly.

During my first internship, once my immediate supervisor gave me a task but did not explain
the details because he was in a bad mood. As a result, I was also very gambled and did not
ask clearly, and it turned out to be useless. This should be a negative case that impressed
me a lot.

When I worked in the existing department for two years, the boss put me in charge of
following up on progress to check on the new graduates for a part of the job. The reason for
me is that this job requires English communication with other departments, and I have the
best English. The failure of communication is that I hope that the work attitude of the new
people can be improved, but they still sometimes delay the progress and think that things
that are not urgent are slowly done. There are large loopholes in the handling of the
articulation problem in the work, and there is no habit of updating the progress in time;
there is no overall sense of control of the work, and I like to stick to my own part.

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4. THE CONCEPTS FOR INTERPERSONAL COMMUNICATION
Effective communication is an important skill that everyone must have, both outside and
within the workplace. I have learned some concepts in this class to help me communicate
effectively.

1. Active listening (listening is a prerequisite for communication).

Active listening can help you build trust first and foremost. On this basis, active listening can
help you increase your understanding of the conversation and avoid some
misunderstandings.

2. Self-awareness (hold on to one's own mind).

Building a strong self-awareness makes it easier for us to hold on to our own ideas when
communicating with others and reject ideas that are inconsistent with our self-concept. This
makes us more proactive and assertive in our communication.

3. Start with a conclusion (get your ideas across clearly so your audience will understand
you).

In everyday communication, we tend to follow the logic of "because it is", which actually
prevents the other person from quickly understanding what you are trying to say. The other
person needs to patiently listen to what you have to say before they know what you want to
say. If you start with a conclusion, the opposite is true. The other person immediately knows
what you're going to say (highlights) and then follows your path to specific reasons,
evidence, and other details (think clearly and structurally).

4. Get straight to the point (remove psychological barriers in communication between the
two parties and fully expose the problems that need to be solved).

To cut to the chase, we should not beat around the bush or make excuses when we speak or
answer questions. Instead, we should be direct, concise, and clear. For example, if your boss
asks "Has SO-and-so finished yet?" If you haven't done it yet, you should first answer
honestly, "Not yet. How complete are you?" Then explain the reasons and obstacles for not
completing it. That way, the leader will know exactly what's going on and can even provide
you with resources or help.

5. Speak in familiar terms (to make others understand you).

Different people have different interpretations of the same thing, the same sentence. In
order for them to understand what you're saying, you need to communicate with them the
way they think. Otherwise, the other party is easy to confuse and misunderstand, thus

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affecting the effect of communication. For example, for a rigorous and rational person,
words should be specific (like concrete data) and logic should be as clear as possible.

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5. HOW CONCEPTS HELP TO BUILD ON INTERPERSONAL COMMUNICATION
SKILLS
There are many differences and similarities between these two styles. I need active
communication to gain better understanding, both inside and outside the workplace.
Outside of the workplace, communication is used to facilitate the relationship between both
parties. But in the workplace, I need more effective communication, and getting the team to
know exactly what you mean is the main purpose of communication.

Self-awareness and active listening are great for building my interpersonal communication
skills. Self-awareness is your sense of who you are, the kind of person you think you are.
Self-awareness has two characteristics: first, self-awareness is subjective rather than
objective and therefore not necessarily accurate. In other words, what you think about
yourself is true, not necessarily true. Second, self-concept resists change. Once a sense of
self is formed, we tend to stick to it and defend it, not change it easily. These two features
of self-awareness lead us to communicate with others more easily to accept ideas that are
consistent with our self-concept and reject ideas that are inconsistent with our self-concept,
even if our self-concept is wrong. For example, in the workplace, when the boss's demands
are wrong, you need to stick to your self-awareness, which can help us eliminate many
misplaced decisions.

Active listening is the ability to focus your attention on the speaker, absorb and process
what they’re saying, and respond thoughtfully. But more than just memorizing what the
other person is saying, it’s also taking in all verbal and nonverbal cues to fully comprehend
the message. When you completely immerse yourself in what the other person is saying,
you open the door for mutual respect and understanding. Active listening is much different
than passive listening where you hear the speaker but fail to retain their message The
difference between active listening and passive listening comes down to absorption and
retention. With active listening, you absorb all the information that your speaking partner
provides by putting yourself in their position which builds a space for mutual understanding
and compassion. With passive listening, you are not wholly engaged in conversation which
can potentially lead to misunderstandings and conflict. For example, in my communication
with my parents, as I get older, there is a generation gap between my parents and me. I
need to actively listen to my parents' point of view, not just refute it. Although sometimes
we do have different perspectives on the same thing, active listening allows us to
understand and empathize with each other.

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6. CONCLUSION
Reflecting on my interpersonal aspects and summarizing the course concepts will help me a
lot in future interpersonal communication. First of all, when I communicate with friends and
family outside the workplace, will I think more from their standpoint? I will communicate
with my parents as a listener, not because of cultural differences. and give up
communication. In the workplace, I have learned to use active listening to avoid missing key
messages, and active listening can build the foundational trust between me and my work
partners, which makes communication more effective. I will also build strong Self-awarenes
to stand my ground and not be easily swayed by the opinions of others. Methods like Start
with a conclusion, get straight to the point and speak in familiar terms also help me a lot,
both in and out of the workplace. Through this reflection, I have realized a lot of deficiencies
in my interpersonal communication. In the future interpersonal communication, I hope to
be more active and dominant, rather than being on the passive side, to be better through
listening, understanding, and feedback. complete communication.