VISHWASH SHARMA

https://www.linkedin.com/in/vishwash-sharma-3aaa4258/
Mob.No. +919888968616 Email Address. Vishwash_engineer@yahoo.co.in

PROFILE
An accomplished person with proven expertise in policy and procedure, excellent employee and problem
solving skills with and attention to details, along with a very strong ability in training, motivating and
coaching my staff to achieve higher levels of expectations. Having more than 11 years of experience in
Automobile after Market where Customer Relation, Business Profitability cost minimization techniques on
the con-temporize basis to save the company expense, Exceptional knowledge of resolving automotive
problems, Tie-ups business relation to enhance the good and regular outcome of the Business.

CAREER SKETCH
Ather Energy Regional Manager(ASM) - North June-21 to Till Date
 Looking for the Sales support for the North Zone(UP,Haryana,Punjab,Him,Jammu and Uk)
 Working as a Lead program manager for Road Side Assistance (RSA) for PAN India.
 Project lead for Dealer Development for PAN country for Sales operations.
 Initial Scrutiny of the dealer and on-boarding of the dealer in the Zone.
 Looking for the new network expansion in the zone.
 Building relationship with retail partners to motivate them with to ensure trust on Ather.
 Reviewing and checking ETBR parameters, retail & billing outlook & dealership wise activity plan vs actual with
TSM.
 Wholesale and retails stock planning at HO warehouse and advance stock planning at Retail partners.
 Checking the SAR competence of the dealer and making them profitable.
 Looking after the CSAT of the territory by implementing standard guidelines of Ather CSI attributes.
 Spearhead marketing programs/ BTL activities in the assigned region and allocate responsibilities to the team to
monitor customer service to achieve objectives and SSI and CSI.
 Review of activity plan vs actual based of Ather parameters.

SMIPL(Suzuki Motorcycles) ASM-Service April-2019 to June-21

 Looking for the Key KPI Business parameter (Spare Parts, Oil, FSC, Paid, and Extended Warranty) for the territory.
 Handling Project of Extended Warranty and to increase FSC % in the territory.
 Handling warranty claims, FTIR and the SWIFT conversion in the territory.
 Handling the No 1 Territory of the region in Sales volume with along with 1 Diamond Dealer.
 Looking for the new network expansion and ASAS points in the Territory
 Checking the SAR competence of the dealer and making them profitable.
 Looking after the CSI of the territory by implementing standard guidelines of CSI attributes.
  Spearhead marketing programs/ BTL activities in the assigned region and allocate responsibilities to the team to
monitor customer service to achieve objectives and customer satisfaction.
 Handling the Suzuki Best Value Sales and Service operation.
 Keeping the check for the market share and SMS (Service Market Share) so as to sustain SAR profitability of the
dealer.

Royal Enfield Deputy Manager-ASM June-2017- Apr 2019

 Coordinating the Spares ordered to supply ratio with the regular touch with SPD division.
 Keeping the Hawk upon Spares and Oil Inventory at the dealership Level to maintain the BPR ratio above 93%.
 Spearhead customer satisfaction in the Territory with the Focus of Customer First Policy, Creating an Atmosphere of
resolving any type of customer complaint on top Priority.
 Maintain the Territory with several check Parameter’s like Repeat Repair ratio, same day delivery, Service Degree
Etc.
 Handling Warranty Claims and their settlement with timely credit to the dealers.
 Keeping the check and penetration of RE Products like RSA and Renewals.
 Checking SAR and Competence of the SAR with accumulative parameters to Dealer Partner to Sustain.
 Ensure Process Adherence at the dealer workshops according to RE guidelines.
 Looking after the Upcountry Camps with pocket wise working to sustain the RE Market Share.
 Preparing and Capturing the Product related issue report from Field and discuss them at Plant level.
 Keeping the check at Manpower skill level at Dealer and training them according to RE standards.
 Scouting and Development of new channel partners.
 New Network Expansion and their CI Audit to make them in line with the main stream.
 Checking the Overall territory according to The Eicher Way.
 Having a Special Project of implementation of Bay Productivity and Express Maintenance Bay at the complete
Region 1.
 Handling the Pilot Project of RE CRM Module Implementation.

Mahindra & Mahindra Cluster-Manager-Sales & DD June-2014- June 2017

Cluster-Manager East
 Leading a team of 6 Area Managers for ensuring stipulated business goals

 Administering SCV Range, heading multiple states – Bihar,Jharkhand, orrisa and West Bengal

 Lead the Go-to-market efforts for new product launches

 Perform research & analysis in support of new or proposed company initiatives.

 Establishing relationship with financers for developing funding schemes; developing creating
strategic short term & long-term plans for improving market share & volumes

 Interfacing with Brand Team and provide trend research from the ground to devise strategies
  Overseeing complete business operations in the assigned region with accountability of profitability,
forecasting monthly/ annual sales targets, & executing them in a given timeframe.

 Developing and implementing national/ regional strategies, aimed at facilitating enhancement of

business volumes and promotion of products in the segment.

 Handling the effective execution of sales strategies for attaining periodical targets and optimizing
revenue (directly and through channel partners)

 Analyzing market trends/ requirements, collating market intelligence reports and accordingly
forecasting sales. Chalking out measures for countering competition

 Evaluating marketing budgets periodically and ensuring adherence to planned expenses

 Conducting market analysis to understand competition and accordingly formulate strategies to tackle
the same effectively

 Identifying and developing new streams for long-term revenue growth and maintaining relationships
with customers to achieve repeat/ referral business

 Tapping new markets and coordinating with channel partners to penetrate these segments, thereby
expanding business & generating income

Territory Manager Operations North-1

Secondary Duties:
 Franchise Prospecting and Selection in the region.
 No. of Operational Franchise in the region.
 Franchisee Workshops Performance planning and implementation along with process trainings.
 Monthly Analysis and Planning for achieving of targets.
 MFCS Support and warranty claims and Warranty claims analysis as per MFCS policies.
 Monitoring CSI at regionand supporting Franchisee Workshop to maintain it on constant pace.
 Franchise Information System (FIS).
 Monthly Payments and TDS certificates follow ups.
 FRAPs score and Franchise Retention.
 Monthly Audits and P & L statement discussion with the action plan to drive ahead.
 CSI Audits, VAS Audits and Parts Audit along with parts invoiced from the Cluster hub.
 Driving Spare Parts sales across the region With Spare targets And Retail sale throughout the dealer
 Tracking Special orders as per dealer requirement and Liaison with Spares team to Facilitate.
 Stock Management at dealer with Minimum Dead stock.
 Promoting MFC spare throughout the region to achieve the target Spare off take.
 Monitor Dealer performance, market Shares, Market information, sales forecast, Competitor performance,
Application matrix, Financier matrix and team Productivity.
 Manage business by monitoring each dealership in terms of viability and profitability.
Senior Executive from Jul 2012 to Dec 2013
Royal Sundaram Senior Executive (Head-South Gujrat) Dec’2009 – June 2014
Accountabilities:
 Handling the motor claims in the area.
 Worked on the cost minimization techniques to handle the major losses on the con-temporize basis to
save the company expense
 Handling the dealer tie-ups business relation to enhance the good and regular outcome of the Business
with them in spite of genuine and responsive claim settlement.
 Working with the corporate Tie-ups of like Maruti, Ford, Honda and Tata Motors to resolve the day to
day issue up to with us. to Jul
 dealership

EDUCATION AND TECHNICAL QUALIFICATION

 Pursuing M-tech (Instrument and Mechanical Engineering) From Netaji Subhash Institute of
Technology Delhi.
 Writing Thesis on Research on the Mixture of Two Metals used in making Body of Aircraft.
 B-tech In Mechanical Engineering from Punjab Technical University with a CGPA of 8.7
 Diploma in Mechanical Engineering from Punjab Technical Board in 1st division passes out in 2006. .
 10th from C.B.S.E Delhi in 1st division.

CERTIFICATION

 Certified leader of Business Management and Leadership from Harvard University.

 Certified In Service Quality Management (Dealer Operations) from Mahindra Institute Of Quality.
 Certified under train the trainer program from Mercuri International Pvt Ltd.

PERSONAL DOSSIER

Father’s Name : Shri. Jai Kumar Sharma

Date of Birth : 11th June 1988
Marital Status : Married
Language Known : English, Hindi and Punjabi
Hobbies : Music, Creative work, traveling.

Date…………..

Place…………. (Vishwash Sharma)