Republic of the Philippines

Department of Education
REGION XI
SCHOOLS DIVISION OF DAVAO DE ORO
PANTUKAN NORTH DISRICT

PANTUKAN ELEMENTARY SCHOOL

DepEd Memo #342, s. 2009

ADOPTION AND IMPLEMENTATION AS CITIZEN CHARTER OF THE DEPARTMENT
OF EDUCATION IN COMPLIANCE WITH REPUBLIC ACT NUMBER 9885
(ANTI-RED TAPE 2007) AND ITS IMPLEMENTING RULES AND REGULATIONS

CITIZENS CHARTER

VISION
A Department of Education that advocates and practices service to the people with
utmost responsibility, integrity, loyalty and efficiency.

MISSION

The Department of Education shall:

 At all times be accountable to the people
 Reduce bureaucratic red tape and processing time by rendering fast, efficient,
convenient and reliable services to the public.

PERFORMANCE PLEDGE

(Adopted from Performance Pledge provided in CSC Citizen’s Charter)

We, the officials and employees of the Department of Education, pledge
to:
 Serve you promptly, efficiently, and with utmost courtesy;
 Ensure strict compliance with service standards;
 Respond to your complaint about services as soon as possible;
 Value every citizen’s comments, suggestions, and needs;
 Empower the public through 24/7 access to information on our policies,
programs, activities and services;

All these we pledge.

Because YOU deserve no less.

FEEDBACK AND REDRESS MECHANISM

(Based on CSC Citizen’s Charter Feedback and Redress Mechanism)

Please let us know how we have served you by doing any of the
following:
 Send your feedback through e-mail (128555@deped.gov.ph) or
text us at 0997 322 4688
 Talk to our School Head or OIC of the month.

If you are not satisfied with our service, your written / verbal,
complaints shall immediately be attended to by the School Head or OIC of the month
at the Principal’s Office.

THANK YOU for helping us continuously improve our services.

PANTUKAN ELEMENTARY SCHOOL

Frontline Services

 Enrolment (Pre-School and Elementary)

 Recruitment and Evaluation for Teacher I Position in Public Elementary School
 Payment of Travel Expenses to Teachers
 Filing of Complaints/Appeals/Motions for Reconsideration

ENROLMENT- ELEMENTARY

WHO MAY AVAIL OF THE SERVICE?

1. Preschool age 5 years old
2. Elementary age 6 to 11 years old

SCHEDULE OF AVAILABILITY OF SERVICE:

1. Preschool and Elementary: Two (2) weeks before the start of academic school
year

REQUIREMENTS FOR ENROLLEE

1. Preschool and Elementary

 PSA Birth Certificate photocopy for kindergarten and ECCD
checklist
 ECCD Checklist/ Report Card for Grade I
 Report Card for Grade II and VI pupils
2. Transferees
 School Form 9 (Report Card) and SF10 (Permanent Record)

Duration: half day

HOW TO AVAIL THE SERVICE ELEMENTARY?

Applicant/ Client Service Provider Duration of Person In

Activity Charge
1. Submit report Receive, assess and Within 10 minutes Teacher in
card for grade I-VI evaluate report charge
pupils and PSA cards and Birth
Birth Certificate Certificates
for Preschool
pupils
2. Undergo Conduct Within 30 minutes Teacher in
assessment test/ assessment test/ charge
interview (for Interview
grade I and
transferee)
3. Enroll and Accept pupils and Within 30 minutes Teacher in
receive books distribute books charge

RECRUITMENT AND EVALUATION OF TEACHER I POSITION IN PUBLIC

ELEMENTARY SCHOOLS

WHO MAY AVAIL OF THE SERVICE?

 Applicants who hold a valid effect of registration/ professional license as a

teacher from the professional regulation commission (PRC) seeking to be
appointed to a Teacher I position.
 Qualified applicants who is with a valid professional license issued by the
Philippine Regulation Commission and who meet the requirements of the
evaluation selection applied school division.
 Bonafide resident of a particular barangay, municipality, city of province for at
least 6 months who declared himself / herself as a resident of a particular
barangay, municipality, city or province in the personal data sheet.

FEES: None

REQUIREMENTS FOR APPLICANT

1. Applicant Letter
2. CSC Form 212 (Revised 2005) in two copies with at least 2x2 ID picture
3. Certified photocopy of the PRC Certificate of Registration / License
4. Certified Photocopy of Ratings obtained in the Licensure Examination for Teachers/
Professional Board Examination for Teacher
5. Certified Copies of Transcript of Records for Baccalaureate Course
6. Copies of the Service Record, Performance Rating and School Clearance for those
with teaching experience
7. Certificates of specialized training, if any
HOW TO AVAIL THE SERVICE?

Applicant/ client Service provider Duration of Person In Charge

Activity
Submit a written 1. Received Within 10 minutes School Selection
application with application and committee
the required verify documents
documents to the submitted as to the
nearest completeness and
elementary school authenticity.
head
2. Submit the list Within 1 hour
of applicants
together with their
pertinent
documents to
DOORS - Davao de
Oro Online
Recruitment
System
3. Evaluate Within 1 day
applicants on
Education,
Teaching
Experience, LET/
PBET Rating,
Experiential
Learning Course
and Specialized
Training Skills

SELECTION PROMOTION AND DESIGNATION OF MASTER TEACHERS

WHO MAY AVAIL OF THE SERVICE?

 Those who are actually teaching
 Teachers providing special service with regular teaching load
 Permanent Teachers

Fees: None

REQUIREMENTS FOR APPLICANTS:

Master Teacher I
1. Permanent teacher
2. Bachelor's degree for teacher or its equivalent
3. Very satisfactory performance rating for the last two years
4. At least 3 years experience
5. 25 points in leadership potential/ demonstration teacher on the district level + 15
points in leadership potential
Master Teacher II
1. Master Teacher I for at least one year
2. Very satisfactory rating as MT
3. Bachelor's Degree for teachers on its equivalent as provided in the Magna Carta for
teachers + completion of Academic Requirement for MA
4. 30 points in leadership potential and achievement on the division level +20 points
in leadership and potential provided activities have not been credited in an earlier
promotion

HOW TO AVAIL THE SERVICE?

Applicant/Client Service Provider Duration of Person In Charge

Activity
File application Examine the Within 30 minutes Principal or head
letter for the application letter teacher
vacant position to and its supporting
the Office of documents for
Schools Division their completeness
Superintendent and veracity; and
endorse the same
to the next higher
office
Examine/ verify Within 1 day Public schools
the application and district supervisor
its supporting
papers with the 4 School Heads
subcommittee who
runs the applicant
on the basis of
their documents
Appear before the Evolve a listing of Within 2 days
division applicants
subcommittee to according to their
answer questions rank and forward
regarding the the same to the
documents division personnel
attached to the selection board
application (PSB)
Receive the Division personnel
application /s for selection board
master teacher;
access further the
documents of the
applicants and
their ranks as
endorse by the
district office
 Recommend to the Within one day Assistant Schools
appointing Division
authority the name Superintendent
of the most 2 Education
qualified applicant Supervisors
for the vacant HRMO
position based on
the ranking and
assessment made
Make the final Schools Division
recommendations Superintendent
for the
appointment of the
master teachers to
the existing
vacancy to the
Regional Director

SELECTION, PROMOTION AND DESIGNATION OF SCHOOL HEADS

WHO MAY AVAIL OF THE SERVICE?

All qualified candidates from within and outside the Division where the vacancy exist.
Fees: None
REQUIREMENT FOR APPLICANTS:
[

For Teacher-In-Charge
a. Three years teaching experience
b. Pass the screening process to be conducted by the Division Office
For Principal I
1. Pass the qualifying test (NQESH)
2. Experience for at least five years in aggregate as headteacher, teacher in charge
master teacher and teachers III
3. Very Satisfactory performance rating for the last rating period prior to the screening
4. Outstanding accomplishment
5. Specialized training
HOW TO AVAIL THE SERVICE?
Applicant/ Client Service Provider Duration of Person In Charge
Activity
File an application Review the 30 minutes Principal /Teacher
letter for the vacant application -In-Charge
position with the documents as to
supporting completeness and
documents to the veracity: endorse
Schools Division the application to
Superintendent the District Office
for action.
Receive the Within 1 day Public Schools
application/s with District Supervisor
supporting
documents.
Verify the
authenticity and
completeness of
the application and
its documents.
Evaluate the paper
of the candidates
for the vacant
position.
Pre-evaluate the
application with
the District
Selection
Committee and
prepare the list of
applicants
according to rank.
Transmit the
application and list
of applicants to the
Division Office.
Verify the Within 2 days Assistant Schools
documents Division
submitted to Superintendent
ensure that all HRMO
requirements to the
position are met
and further screen
the candidates and
deliberate on their
rank.
Recommend the Administrative
most qualified Officer
applicant to the
Appointing
Authority
Review the Within 1 day Schools Division
recommendation of Superintendent
the PSB and
recommend the
appointment of the
most qualified
applicant to the
Regional Director
FILING OF COMPLAINTS/ APPEALS/ MOTIONS FOR RECONSIDERATION

SCHEDULE OF AVAILABILITY OF SERVICE:

Monday to Friday
8:00 a.m. to 5 p.m. NO NOON BREAK

WHO MAY AVAIL OF THE SERVICE?

Any person may file an administrative complaint against non-teaching personnel of
the schools and of the division office.

WHAT ARE THE REQUIREMENTS?

FILING OF COMPLAINT
1. Full name and address of complainant
2. Full name and address of the person complained of, as well as his position and
office in the department of education
3. A narration of the relevant and material facts which shows the acts or omissions as
allegedly committed by the person
4. Certified true copies of documentary evidence of his witnesses, if any
5. Certificate of non-forum shopping
6. Complaint shall be under oath

FILING OF APPEALS
1. Notice of appeal
2. Appeal memorandum three copies
3. Proof of payment of the appeals fee

FILING OF MOTION FOR RECONSIDERATION

1. Motion for reconsideration

DURATION;
Filing of cases -10 minutes
Filing of appeal -10 minutes
Filing of motion for reconsideration -10 minutes
HOW TO AVAIL OF THE SERVICE?

FILING OF CASES

Step Applicant/ Service Duration of Person In Fees Form

Client Provider Activity Charge
1 File the Receive the 3 minutes Office Staff
complaint complaint
along with the and other
requirements documents,
at the office of if any
the Schools
Division
Superintendent
2 Pay to the Process 2 minutes Cashier P.
cashier payment 300.00
and issue
Official
Receipt
(O.R.)
3 Return to the Receive 1 minute Office Staff
receiving office. Proof of
Present O.R. Payment
and Proof of and the
Payment documents
/
complaints
4 Receive the Issue the 1 minute Office Staff
receiving copy receiving
of the copy to the
documents/ client
complaint

FILING OF APPEALS
 Step Applicant/ Service Duration of Person In Fees Form
Client Provider Activity Charge
1 File the appeal Receive the 10 minutes Office
along with the notice of Staff
requirements appeal/
at the office of memorandum
the Schools and other
Division documents, if
Superintendent any and
require the
client to pay
the filing fee
2 Pay to the Process 2 minutes Cashier P.
cashier payment and 300.00
issue Official
Receipt (O.R.)
3 Return to the Receive Proof 1 minute Office
receiving office. of Payment Staff
Present O.R. and the
and Proof of documents /
Payment complaints
4 Receive the Issue the 1 minute Office
receiving copy receiving copy Staff
of the to the client
documents/
complaint

FILING OF MOTIONS FOR RECONSIDERATION

Step Applicant/ Service Duration Person In Fees Form

Client Provider of Activity Charge
1 File the motion Receive the 10 minutes Office none
for motion for Staff
reconsideration reconsideratio
at the office of n and issue
the Schools the receiving
Division copy to the
Superintendent client

Pursuant to Republic Act no. 9485, which is “An Act to Improve Efficiency in
the Delivery of Government Services to the Public by Reducing Bureaucratic Red Tape,
Preventing Graft and Corruption and Providing Penalties.” Therefore, otherwise known
as the “Anti-Red Tape Act of 2007” the Undersecretary for Legal and Legislative Affairs
respectfully recommends for adoption by the Department of Education the herein
DepEd Citizen’s Charter.

Pasig City, Metro Manila, 28 July 2009

Recommending Approval:

SGD. ATTY. FRANKLIN C. SUÑGA

Undersecretary

Approved:

SGD. JESLI A. LAPUS

Secretary