STANDARD OPERATING PROCEDURE

Courier Service

DEPARTMENT : Front Office

SECTION : Bell boy/Guest Service Agent

Procedure:

 Courier service is provided at the Business Centre for resort

guests. The Business Centre Staff will offer the service of
courier companies as listed below;
1. DHL
2. UPS
3. TNT

 Show to the guest the rate of each courier companies.

 The price list of each courier companies are including 25%

handling fee, but the courier company concern will invoice
resort based on discounted price. (Do not mention to the
guest)

 Once the guest decides use one of them, then fill up the
courier form accordingly. Call to the Courier concern to collect
the document.

 Charge correctly to the guest by issuing an official receipt and

to be signed by the guest and posted into Fidelio system. Keep
one copy of courier company form including the official receipt
for file.

NORA Beach Resort & Spa