STANDARD OPERATING PROCEDURE

Computer Rental

DEPARTMENT : Rooms Division

SECTION : Guest Service Agent

Procedure:

 The computer rental fee is ………………….per hour …………. per half

day (4 hours) and ……………… for full day (8 hours).

 Printing of document will be provided on a complimentary basis

for the first 10 pages, and after 10 pages will be charged at
……… / sheet.

 Internet and E-mail services are not included in this rental

rate.

 If the guest has his/her own laptop and would like to print the
document, we also provide printer rental at ……. per hour
…………. for half day and …………… for full day (8 hours).

 Any requirement for Laptop rental the rate is ……………… per

hour ……………… for half day and …………. for full day (8 hours).
And, if the guest would like to use internet & e-mail as well
then the system (PABX) will automatically charged to the
guest room account.

 Please advise the guest regarding the condition of laptop

rental as mention clearly in the Laptop Rental Agreement
form.

 Once the guest is finish utilize of one these services, an

official receipt to be made and request the guest to sign the
bill. The 1st and 2nd copy goes to Front Desk and 3 rd copy for
file, then posted into the Fidelio system correctly if it’s in-
house guest or settled the amount immediately.

NORA Beach Reach & Spa

  Always to double-check the condition of computer or printer
or laptop, especially after the guest use it, and make sure it’s
nothing wrong. In this case we should approach the guest
carefully.

 Basically, the part to be checked are:

1. At the back of laptop
2. The body of laptop in general
3. And switches on the laptop to see the window
4. For PC and printer, as already installed at the Business
Centre, just check in general and make sure it’s OK.

 Any requests to be recorded in a Business Centre Services

Request form and make sure what the guest request is
available.

NORA Beach Reach & Spa