 Price Lock Guarantee

Rest assured that your plan’s monthly service fee will not change for 2 years.
And yes, you’ll receive your promotional offers, too.

 Fast Speeds
Speeds up to 50 Mbps! 50 Mbps speed available on select plans, in select
areas. Actual speeds may vary and are not guaranteed. 2
 No Hard Data Limits
If you exceed your plan data, we won’t cut you off or charge you more. 1
 Built-in Wi-Fi
Easily connect your wireless devices.

 Video Data Saver

We'll automatically adjust data rates for streaming video so you can watch
more and use 

Think you have slow speeds?

Troubleshooting is key! If we cannot resolve your concerns after best effort
troubleshooting, we are happy to work with you regarding the termination fees.
However, if you feel you were misled about the service by the phone sales rep who
placed your order, and ordered within 6 months at one of our national sales centers,
we can absolutely request a sales call review and assist with any early termination
fees.
 
To address your speed concerns, please create a testmy.net account and run a set of
3-5 tests during different parts of the day. Post your test results link in your thread in
the Tech Support board along with a description of what troubles you encountered that
prompted needing speed tests. For example, were you trying to stream, access a
particular website, download a large file, etc?
 
If you're working with us in the community or social media, only testmy.net results
are accepted to be considered for escalation to corporate engineering. 
 
Tests from other sites like speedtest.net are not accepted due to the compression
technologies and latency that satellite deploys.
 
Most important points to remember during this test:
 
-do the tests while directly connected to the HughesNet modem with a LAN cable (wifi
must be disabled*, NO third party Router or Wireless devices can be used for testing)
-use the 25MB size download test file
-if testing upload instead of download, you must use a 4MB size upload test file
-space each test at least 5 minutes apart
-post your results URL, it may look like http://testmy.net/quickstats/yourusername
 
For a more in depth guide on running the tests, please visit: http://hninfo.us/speedtest
 
*If you don't know how to disable the wifi in the HT2000W, check the WiFi Settings
section on this HT2000w guide. Click "Save Settings" after unchecking "SSID Enable"
for each of the four tabs individually (2.4Ghz, 2.4Ghz Guest, 5Ghz, 5Ghz Guest).
 
 
Thank you for posting and welcome to the community. After running remote diagnostics
it appears your equipment is fully operational with no underlying issues, however, there
are too many devices consistently connected at once. This can really bog down your
network causing things to load very slowly or disconnect randomly. Half of these
devices also have a very poor signal quality. Disconnecting any and all devices you are
not actively using as well as moving the devices you are much closer to the modem,
will help with the speeds your devices are receiving tremendously.  -Damian 

After running remote diagnostics on your equipment, it actually appears you are not
being affected by beam 68 issues as beam 68 does not appear to be experiencing
issues anymore. You are actually experiencing speed issues due to exceeding your
monthly data usage which is resulting in slower speeds every month. Please
visit http://hninfo.us/FApolicyGen5 for more information regarding our data usage
policy. Your specific data usage can vary greatly depending on what you are using the
service for. Please review this link http://hninfo.us/datatips for helpful tips. On top of
this, the only device connected to your network has fair/poor signal. Managing your
monthly data expenditure and moving your device closer to the modem will help these
issues. You can also use an ethernet cord especially for unsupported functions such as
remote desktop. While remote/vpn related activates can be done with our service, it is
not recommended or reliable due to the inherent latency. -Damian

  HughesNet Data Management Tips 'n Tricks - How To ...

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HughesNet Community
HughesNet Data Management Tips 'n Tricks - How To
Eliminate Phantom Data Loss
Search
 
Advanced Tutor
05-13-2016 08:47 PM
HughesNet Data Management Tips 'n Tricks - How To Eliminate Phantom Data Loss
This has been posted elsewhere but I wanted to give it its own topic for future
reference and linking. This is information I send out to my retail customers about
managing HughesNet data to get the most out of their service:

If you haven't used a "metered" Internet connection before, you may want to review
your Internet use to avoid using up all your data. Internet data use can be grouped
into three, broad categories:

 The Internet of Things - More devices than ever are now capable of connecting
to the internet: phones, tablets, gaming consoles, Smart TVs, security and
home-automation systems, and even refrigerators can connect to the internet.
All of these devices can consume data, even when you're not using the
device.Also, multiple users on your system will understandably use more
data. Here is an online Data Usage Calculator to help calculate your
use: cableone.net/pages/datacalculator.html.
 Automatic Updates - Your computer and its applications are often running in
the background and downloading updates, even if you're not actively using that
program. Many of these downloads are important to maintaining your
computer security so use caution in adjusting or disabling their settings. Anti-
virus programs especially, will frequently download updates throughout the day
and night.
 Media-rich Sites and Multimedia Content - Any kind of streaming video and
audio will consume more data than any other Internet activity. Media-rich sites,
such as FaceBook, can consume quite a bit of data depending upon the page
content. Also, streaming two hours of HD video from YouTube or watching a
single, two-hour movie in HD can consume anywhere from two to four GBs of
data.

Monitoring Your Data Usage

The HughesNet modem itself will track and report on your overall data usage. The
downloadable HughesNet Status Meter for Mac or PC will also track your data use, let
you know when you're running low, and enable you to buy data restore "tokens,"
right from your computer's desktop. Other tools can be installed which will measure
individual data usage on a specific computer:
HughesNet Modem System Control
Center: http://www.systemcontrolcenter.com or http://192.168.0.1
HughesNet Status Meter for Mac or PC: http://supportcenter.myhughesnet.com
Glasswire For PCs: http://www.glasswire.com
Windows 10 Data Usage Monitor: http://www.howtogeek.com/224170/how-to-monitor-your-
network-usage-in-windows-10/
Data Monitors For Mac: http://mac.appstorm.net/roundups/internet-roundup/4-ways-to-
monitor-bandwidth-usage-on-your-mac/
Bandwidth+ For Mac: https://itunes.apple.com/us/app/bandwidth+/id490461369?mt=12

Streaming Video, and Audio/Video-rich Sites

Netflix, Hulu, Amazon Prime, YouTube, Facebook, Tumblr, Instagram, news sites, etc.
may contain videos, animated gifs, and sound clips that start playing as soon as you
visit. Even if you stop the media from playing fully, that entire video or song may have
already downloaded to your device, ready to be played. Not all sites have a feature to
turn off auto-play but some do.

Netflix especially can use a lot of data, about 1 GB per hour while watching standard
definition content. In order to rein in how much data your phone or tablet is using,
make sure that you have the very latest Netflix update. You can find it in the App
Store updates if you’re on iPhone or iPad, and in your Play Store updates if you’re
using an Android device.
Facebook: http://www.facebook.com/settings?tab=videos. Change the Autoplay option to "OFF."
Android Phone settings: https://www.androidpit.com/reduce-mobile-data-usage-android
iPhone settings: http://www.iphonehacks.com/2015/10/tips-to-reduce-high-data-usage-on-
iphone-ios-9.html
Netflix: Adjust your Netflix playback quality to SD: https://help.netflix.com/en/node/87

If you're going to stream video, it's better to use Standard Definition video settings
whenever possible, or use a scheduling tool to download large files and even record
video during your HughesNet Bonus Data period from 2AM to 8AM.

Download Scheduling and Video Recording Tools

One of the most effective strategies you can use to manage your data use is to
schedule downloads to occur at off-hours during your Bonus Data period from 2 AM
to 8 AM. You can even use some of these tools to download streaming video content,
such as NetFlix movies, for later viewing on your TV or computer:

Free Download Manager: http://freedownloadmanager.org/

Internet Download Manager: Free to Try, $25 to
keep. http://www.internetdownloadmanager.com/
Firefox Download Helper Add-on: https://addons.mozilla.org/en-US/firefox/addon/video-
downloadhelper/
Folx Download Manager For Mac: http://mac.eltima.com/download-manager.html
PlayOn Streaming Video Recorder: https://www.playon.tv/
Replay Video Capture: http://applian.com/replay-video-capture/
Android: https://play.google.com/store/apps/details?id=dan.mot.downloader&hl=en

Operating System Updates

Windows 8 and 10 updates especially can use a large amount of data. In the case of
Windows 10, Microsoft implemented a network sharing scheme that not only
downloads updates to your PC but also uploads updates from your PC to others.
Most operating systems can be configured to turn off auto-updates and/or schedule
them to run during your Bonus Data period from 2 AM to 8 AM:
Windows 8: http://windows.microsoft.com/en-us/windows-8/metered-internet-connections-
frequently-asked-questions
Manage Windows 10 Data Use: http://www.groovypost.com/howto/manage-windows-10-data-
usage/
and http://www.howtogeek.com/249254/how-to-stop-windows-10-from-using-so-much-data/ St
op Windows 10 from Sharing Updates: http://www.groovypost.com/howto/stop-windows-10-
sending-updates-other-pcs-internet-wudo/
Manage Apple iOS: https://support.apple.com/en-us/HT204204

Background Applications
Even if you don’t have any active applications on your screen, your computer/device
might have applications working in the background and using data. Here are ways to
check what's running in the background on your devices.

Windows PC: http://www.ehow.com/how_5685413_check-programs-running-background.html
Mac OS X: http://www.ehow.com/how_4799610_running-processes-mac-os-x.html
iOS: http://www.macworld.com/article/1164616/how_ios_multitasking_really_works.html
Android: http://www.howtogeek.com/166140/you-dont-need-to-install-a-task-manager-how-to-
manage-running-apps-o...
Kindle Fire: http://www.cyberockk.com/2013/07/5-ways-to-speed-up-your-kindle-fire-hd_3.html
Nook: http://bookclubs.barnesandnoble.com/t5/NOOK-Talk/Closing-apps/td-p/1234828
Microsoft Background Intelligent Transfer Service
("BITS"): http://en.wikipedia.org/wiki/Background_Intelligent_Transfer_Service

Save Data on Web Browsing

There’s a good chance that a lot of your data usage comes from your web browser–
you can see just how much by looking at the Data Usage screen in Windows 10..

To save data on this web browsing, use a web browser that includes a built-in
compressing proxy feature. The web browser will route the data through other
servers where it’s compressed before being sent to you. This is normally a feature
common on smartphones, but not desktop PCs.

Google offers an official Turbo mode“, which works similarly, if you’re more of an

Opera fan.

Viruses and Malware

Malware can use your internet connection to send and receive spam and malware
without your knowledge. You must protect all your devices with good, active anti-
virus, and scan your computer regularly to prevent and eliminate malware:

Windows General Security Information and Tips: http://www.microsoft.com/security/pc-

security/default.aspx
Security information for advanced users: https://www.us-cert.gov/Home-Network-Security
Best Malware Removal Tools for 2016: http://no-adware.com/blog/best-malware-removal-
tools-of-2016/
MalWareBytes Scanning Software: https://www.malwarebytes.org/
Information on Googost Malware: http://www2.alcatel-lucent.com/techzine/battling-googost-
bandwidth-stealing-bot/

Anti-Virus Programs
Anti-virus programs need regular updates to safeguard your system. We recommend
checking those update settings and adjust them with care since new viruses are
unleashed every minute and Anti-virus programs need to be frequently updated to
protect you and your data.

Best Free Antivirus Utilities for 2016: http://www.pcmag.com/article2/0,2817,2388652,00.asp

Avast!: Describes how Avast streams its anti-virus
updates: http://www.maximumpc.com/article/news/avast_introduces_streaming_updates_new_a
ntivirus_software

Cloud Backups
If you use Dropbox, Google Drive, iCloud, MS Skydrive, or any other cloud storage
service, check if your service syncs your data automatically and when. Syncing your
data with the cloud uses your internet connection and data allowance.

Dropbox: You can limit the amount of data that Dropbox uses to synchronize but not when. Go
to Dropbox Preferences > Bandwidth, and adjust the Download and Upload rates. You can also
control which folders synchronize. Dropbox Preferences > Account > Selective Sync.

Set-top Boxes, Satellite TV and Digital Media Receivers

These devices can use your internet connection to stream or store digital media. Any
kind of "On Demand" programming requires an Internet connection to stream the
programming to your TV or computer. Satellite TV "Pay Per View" programming, that
airs at a specific time, usually does not use your Internet connection. Here are
support pages for various popular set top boxes:

Roku: http://support.roku.com/home
TiVo: http://support.tivo.com/app/answers/detail/a_id/1279
Chromecast: https://support.google.com/chromecast/?hl=en#topic=3447927
AppleTV: https://www.apple.com/support/appletv/
Amazon Fire TV: http://www.amazon.com/gp/help/customer/display.html?nodeId=201347660

E-mail Clients
Desktop-based E-mail clients can constantly fetch and download your e-mail from the
Email server. Most E-mail clients let you adjust how often to check the server and
download mail:

Outlook: http://office.microsoft.com/en-us/support/
Thunderbird: https://support.mozilla.org/en-US/products/thunderbird
Macmail: https://www.apple.com/support/mac-apps/mail/
Windows Live Mail: http://windows.microsoft.com/en-us/windows/email-communication-
help#email-communication-help=windows...

Wireless Routers
We recommend you use a HughesNet-tested router; Apple Airport Express and
Extreme, ASUS N56U and AC66U, Belkin F9H1001v5, Cisco Linksys EA4500 and E1200,
D-Link 619L, Netgear R6300 and WNDR4500, ReadyNet WRT300N-DD, TrendNet TEW-
712BR. Be sure to password protect your router to prevent unauthorized users from
connecting to your network and using your data. Usually, this information is in your
router's User Manual. Make sure your router is updated to the most current
firmware. Here are links to some popular support sites to help you set up your router:

Apple Airport Express: https://www.apple.com/support/airport/

ASUS: http://www.service.asus.com/#!consumer/csn9
Belkin: http://www.belkin.com/us/support
Buffalo: http://www.buffalotech.com/support-and-downloads
D-link: http://support.dlink.com/
Linksys: http://support.linksys.com/en-us/support?icid=global-header-support-link
Netgear: http://support.netgear.com/for_home/default.aspx