01 - Getting Down To Business

HOZAN KHALID
BA DEGREE – ENGLISH LINGUISTICS AND LITERATURE

TEFL CERTIFIED SINCE 2019 – ISTANBUL,TURKEY
COMMERCIAL DEPARTMENT / CONSUMER MARKETING / ASIACELL

BUSINESS ENGLISH
• 2 Weeks / 3 Days Per Week
• 14 days / 06 lectures
• 14 Hours Online-course
• 8 Different Subjects
• 20 Different Topics
FIRST WEEK
• Getting down to Business
• Jobs and People
• Business Context
SECOND WEEK
• Phrasal Verbs
• Effective Writing Skills
• Conclusion
PRE-COURSE ASSESSMENT
GETTING DOWN TO BUSINESS
INTRODUCING YOURSELF
 Name
 Title
 Company
Hello, my name is Hozan and I am a Roaming Expert at Asiacell.
Hello, my name is Hozan and I currently work in the Commercial department at Asiacell.
Hello, my name is Hozan and I do clerical and organizational support at Asiacell

• What do you do?
I am a …………
I’m in charge of ………….
• Where do you work?

I work at …………….
• What do you do for a living?
I work at Asiacell.
I work for Asiacell.
I work for Mr. Faruk. I am his public relation manager.
I work in an office. / I work in Slemani. / I work in a school. / I work in human resources.
I work with computers. / I work with technicians team.
INTRODUCE YOURSELF
TITLES
• Mr. Mr. Steven is at work now.
• Mrs. Mrs. Smith received her first salary.
• Miss Good Morning miss Jane!
• Ms. Nice to meet you Ms. Nichole!
• Dr. Did you received the email Dr. Adam?
TITLES
• Mr.Tony Steve
• Mr.Tony
• Mr. Steve
TITLES
• Mr.Tony Steve √
• Mr.Tony X
• Mr. Steve √
TITLE
• I invited five people to my party. I invited Mr. and Mrs. Smith, Ms. Jane, Miss Kirkland and
Mr. Scot
TITLE
• Excuse me ……………
Sir!
Mister!
Ma’am!
Miss!
VOCABULARIES
BASIC ENGLISH TO BUSINESS ENGLISH
Basic English Business English
Vocabulary Example Vocabulary Example
Get
Need
Talk about
Get in touch
Make sure
give
Let them know
Tell why
Talk more
Fix
VOCABULARIES
Get I got your email.
Need
Talk about
Get in touch
Make sure
give
Let them know
Tell why
Talk more
Fix
VOCABULARIES
Get I got your email. Receive
Need
Talk about
Get in touch
Make sure
give
Let them know
Tell why
Talk more
Fix
VOCABULARIES
Get I got your email. Receive I received your email.
Need
Talk about
Get in touch
Make sure
give
Let them know
Tell why
Talk more
Fix
VOCABULARIES
Need I need some help.
Talk about
Get in touch
Make sure
give
Let them know
Tell why
Talk more
Fix
VOCABULARIES
Need I need some help. Require
Talk about
Get in touch
Make sure
give
Let them know
Tell why
Talk more
Fix
VOCABULARIES
Need I need some help. Require I require some assistance.
Talk about
Get in touch
Make sure
give
Let them know
Tell why
Talk more
Fix
VOCABULARIES
Talk about Let’s talk about it later!
Get in touch
Make sure
give
Let them know
Tell why
Talk more
Fix
VOCABULARIES
Talk about Let’s talk about it later! Discuss
Get in touch
Make sure
give
Let them know
Tell why
Talk more
Fix
VOCABULARIES
Talk about Let’s talk about it later! Discuss Let’s discuss it later!
Get in touch
Make sure
give
Let them know
Tell why
Talk more
Fix
VOCABULARIES
Get in touch How do I get in touch with him?
Make sure
give
Let them know
Tell why
Talk more
Fix
VOCABULARIES
Get in touch How do I get in touch with him? Contact
Make sure
give
Let them know
Tell why
Talk more
Fix
VOCABULARIES
Get in touch How do I get in touch with him? Contact How do I contact him?
Make sure
give
Let them know
Tell why
Talk more
Fix
VOCABULARIES
Make sure Please, make sure you arrive soon.
give
Let them know
Tell why
Talk more
Fix
VOCABULARIES
Make sure Please, make sure you arrive soon. Ensure
give
Let them know
Tell why
Talk more
Fix
VOCABULARIES
Make sure Please, make sure you arrive soon. Ensure Please, ensure you arrive soon.
give
Let them know
Tell why
Talk more
Fix
VOCABULARIES
give Could you give me your travel plan?
Let them know
Tell why
Talk more
Fix
VOCABULARIES
give Could you give me your travel plan? Provide
Let them know
Tell why
Talk more
Fix
VOCABULARIES
give Could you give me your travel plan? Provide Could you provide me your itinerary?
Let them know
Tell why
Talk more
Fix
VOCABULARIES
Let them know Kindly, let them know about it.
Tell why
Talk more
Fix
VOCABULARIES
Let them know Kindly, let them know about it. Inform
Tell why
Talk more
Fix
VOCABULARIES
Let them know Kindly, let them know about it. Inform Kindly, inform them about it.
Tell why
Talk more
Fix
VOCABULARIES
Please, tell me why you made
Tell why
this decision?
Talk more
Fix
VOCABULARIES
Tell why Explain
this decision?
Talk more
Fix
VOCABULARIES
Tell why Explain Please, Explain your decision?
this decision?
Talk more
Fix
VOCABULARIES
this decision?
Could you talk more about that
Talk more
subject?
Fix
VOCABULARIES
this decision?
Talk more Elaborate
subject?
Fix
VOCABULARIES
this decision?
Talk more Elaborate Could you elaborate that subject?
subject?
Fix
VOCABULARIES
this decision?
subject?
Fix How do you fix this problem?
VOCABULARIES
this decision?
subject?
Fix How do you fix this problem? Solve
VOCABULARIES
this decision?
subject?
Fix How do you fix this problem? Solve How do you solve this issue?
QUIZ
"I would like to talk about my stock options with you."
What sounds more professional than the sentence above and keeps the same meaning?
Pick the BEST answer.
1. I would like to speak about my stock options with you.

2. I would like to discuss my stock options with you.
3. I would like to inform you about my stock options.
QUIZ
"I would like to talk about my stock options with you."
What sounds more professional than the sentence above and keeps the same meaning?
Pick the BEST answer.
1. I would like to speak about my stock options with you. X

2. I would like to discuss my stock options with you. √
3. I would like to inform you about my stock options. X
QUIZ
"Can you tell me why we got the email so late?"
Which option below expresses the same idea in the most professional language?
1. Could you elaborate why we received the email so late?

2. Could you explain why we got the email so late?
3. Could you explain why we received the email so late?
4. Why... why...WHY?!
QUIZ
"Can you tell me why we got the email so late?"
Which option below expresses the same idea in the most professional language?
1. Could you elaborate why we received the email so late? X

2. Could you explain why we got the email so late? X
3. Could you explain why we received the email so late? √
4. Why... why...WHY?! X
PRE-COURSE TEST
"Can you let them know that we need help to fix this problem soon?"
What sounds more professional than the sentence above and keeps the same meaning? Pick the BEST answer.
Can you let them know that we need help to fix this problem soon?
PRE-COURSE TEST
Can you let them know that we need help to fix this problem soon?
PRE-COURSE TEST
Could you let them know that we need help to fix this problem soon?
PRE-COURSE TEST
Could you inform that we need help to fix this problem soon?
PRE-COURSE TEST
Could you inform that we require help to fix this problem soon?
PRE-COURSE TEST
Could you inform that we require assistance to fix this problem soon?
PRE-COURSE TEST
Could you inform that we require assistance to solve this problem soon?
PRE-COURSE TEST
Could you inform that we require assistance to solve this issue soon?
QUIZ
Match the below words and phrases to their formal synonyms:
fix provide
let me know require
talk more assistance
need solve
give explain
help inform
elaborate
Discuss
QUIZ
fix provide
let me know require
need solve
give explain
help inform
elaborate
Discuss
QUIZ
fix provide
let me know require
need solve
give explain
help inform
elaborate
Discuss
QUIZ
fix provide
let me know require
need solve
give explain
help inform
elaborate
Discuss
QUIZ
fix provide
let me know require
need solve
give explain
help inform
elaborate
Discuss
QUIZ
fix provide
let me know require
need solve
give explain
help inform
elaborate
Discuss
QUIZ
fix provide
let me know require
need solve
give explain
help inform
elaborate
Discuss
WORKS AND JOBS
What do you do?

Kerstin talks about her job:
I work for a large European car maker. I work on car design.
In fact, I run the design department and I manage a team of
designers: 20 people work under me. It's very interesting.
One of my main responsibilities is to make sure that new
model designs are finished on time. I'm also in charge of
design budgets.
I deal with a lot of different people in the company. I'm responsible for coordination between design and
production: I work with managers at our manufacturing plants.'
WORKS AND JOBS
Exercises:
Find the wrong expressions and correct them:
I work for a large French supermarket company. It is an international company and (1) I work about the
development of new supermarkets abroad. (2) In fact, I running the development department and (3) I
am manage for a team looking at the possibilities in different countries. It's very interesting. (4) One of
my main is to make sure that new supermarkets open on time. (5) I'm also charged with financial
reporting. (6) I deal at a lot of different organizations in my work. (7) I'm responsible of planning
projects from start to finish. (8) I work closely near our foreign partners, and so I travel a lot.
WORKS AND JOBS
Exercises:
I work for a large French supermarket company. It is an international company and (1) I work about the
WORKS AND JOBS
Exercises:
I work for a large French supermarket company. It is an international company and (1) I work on the
WORKS AND JOBS
Exercises:
WORKS AND JOBS
Exercises:
development of new supermarkets abroad. (2) In fact, I run the development department and (3) I am
manage for a team looking at the possibilities in different countries. It's very interesting. (4) One of my
main is to make sure that new supermarkets open on time. (5) I'm also charged with financial reporting.
(6) I deal at a lot of different organizations in my work. (7) I'm responsible of planning projects from
start to finish. (8) I work closely near our foreign partners, and so I travel a lot.
WORKS AND JOBS
Exercises:
development of new supermarkets abroad. (2) In fact, I run the development department and (3) I am
WORKS AND JOBS
Exercises:
development of new supermarkets abroad. (2) In fact, I run the development department and (3) I
WORKS AND JOBS
Exercises:
WORKS AND JOBS
Exercises:
main responsibilities is to make sure that new supermarkets open on time. (5) I'm also charged with
financial reporting. (6) I deal at a lot of different organizations in my work. (7) I'm responsible of
planning projects from start to finish. (8) I work closely near our foreign partners, and so I travel a lot.
WORKS AND JOBS
Exercises:
main responsibilities is to make sure that new supermarkets open on time. (5) I'm also charged with
WORKS AND JOBS
Exercises:
main responsibilities is to make sure that new supermarkets open on time. (5) I'm also in charge of
WORKS AND JOBS
Exercises:
WORKS AND JOBS
Exercises:
financial reporting. (6) I deal with a lot of different organizations in my work. (7) I'm responsible of
WORKS AND JOBS
Exercises:
financial reporting. (6) I deal with a lot of different organizations in my work. (7) I'm responsible of
WORKS AND JOBS
Exercises:
financial reporting. (6) I deal with a lot of different organizations in my work. (7) I'm responsible for
WORKS AND JOBS
Exercises:
WORKS AND JOBS
Exercises:
planning projects from start to finish. (8) I work closely with our foreign partners, and so I travel a lot.
WORKS AND JOBS
What do you do?

Mike talks about his job:
I'm an aircraft engineer. I work on the research and development of new aircraft. I love putting ideas into
practice. I like working on my own, but it's also great being part of a team. I like the team work and the sense
of achievement when we do something new.And of course, the planes we produce are very beautiful.
Is there anything I don't like? I dislike days when I'm chained to a desk. I don't like admin and paperwork -
sometimes I feel I'm snowed under with it. And in a large organization like ours, there can be a lot of red
tape and bureaucracy.'
WORKS AND JOBS
What do you do?

Jim talks about his job:
‘I'm a secondary school teacher. It's a low-paid job but I want to help people and make a contribution
to society. That's what gives me motivation. My job gives me a lot of satisfaction. The work can be
stretching, taking me to the limits of my skills and knowledge. But it's great to see kids developing and
learning. Of course, they can be difficult and demanding, but sometimes we even get recognition from
parents that we are doing a good job! But I don't like unnecessary interference - I don't like people
breathing down my neck.'
Thanks!
BUSINESS ENGLISH
Provide
Received
Require
Discuss
Inform
Solve
VOCABULARIES
Business English
Vocabulary Example
Receive I received your email.
Require I require some assistance.
Discuss Let’s discuss it later!
Contact How do I contact him?
Ensure Please, ensure you arrive soon.
Provide Could you provide me your itinerary?
Inform Kindly, inform them about it.
Explain Please, Explain your decision?
Elaborate Could you elaborate that subject?
Solve How do you solve this issue?
LESSON 2
Write for Business – Part 1

IMPERATIVE AND PRESENT TENSE
• Present Simple:
• Present Simple:
Subject + Verb + Object
He attends the meeting.
• Present Simple:
• Write for business:

• You call me tomorrow for a chat.
• You don’t be late for the meeting.
• You don’t forget to ask participants for feedback.
• We talk about their proposal now.
• We don’t do it so soon.

• You call me tomorrow for a chat.
• You don’t be late for the meeting.
• You don’t forget to ask participants for feedback.
• We talk about their proposal now.
• We don’t do it so soon.

• Call me tomorrow for a chat.
• Don’t be late for the meeting.
• Don’t forget to ask participants for feedback.
• Let’s talk about their proposal now.
• Let’s not do it so soon.
Pre-Course Exam
• Don’t forget to ask the staff to attend my meeting.
which of the following is the subject of the sentence above?
PRESENT PROGRESSIVE
• Present Progressive:
• Present Progressive:
PRESENT PROGRESSIVE
• Present Continues:
Subject + aux. verb + Verb (.ing)
He is providing the documents on time.
PRESENT PROGRESSIVE

• The company is not having a very good time at the moment.
• I am redesigning the website.
• She is having trouble with my computer lately.
• He is presenting the project plans for his managers.
• We are not working today.
PRESENT PROGRESSIVE

• The company is not having a very good time at the moment.
• I am redesigning the website.
• She is having trouble with my computer lately.
• He is presenting the project plans for his managers.
• We are not working today.
PRESENT PROGRESSIVE

• The company isn’t having a very good time at the moment.
• I’m redesigning the website.
• She’s having trouble with my computer lately.
• He’s presenting the project plans to his managers.
• We’re not working today.
ENGLISH CONJUNCTIONS
FANBOYS
F = For / I told her to leave, for I was very tired.
A = And / Rachel plays the piano and sings.
N = Nor / I have not been asked to resign, nor do I intend to do so.
B = But / We’re making good progress, but we’ve still got a long way to go.
O = Or / He’s probably at lunch or in a meeting.
Y = Yet / They had plenty of time, yet she felt there was almost none.
S = So / She saw the car accident, so she called the police.
PRESENT PROGRESSIVE
Write questions using the verbs in the present continuous.

1. ( you / enjoy ) …………….. your job at the moment? ( it / go ) …………….. well?
2. ( What projects / you / work ) ………………… on at the moment?
3. ( you / hope ) ……………………. to get promoted soon?
4. (your colleagues / learn )……………………………. English too?
5. ( anyone in your department/look) ………………….. for a new job?
6. ( How / your company / do ) …………………… this year?
7. ( it / achieve ) ………………… its goal?
8. ( What / your company/invest) ………………………… in?
9. ( your boss/make) ………………….. any major changes this year?
10. ( he or she / run ) ……………………….. your department well?

PRESENT PROGRESSIVE

1. Are you enjoying your job at the moment? Is it going well?
2. ( What projects / you / work ) ………………… on at the moment?

PRESENT PROGRESSIVE

2. What projects are you working on at the moment?

PRESENT PROGRESSIVE

3. Are you hoping to get promoted soon?

PRESENT PROGRESSIVE

4. Are your colleagues learning English too?

PRESENT PROGRESSIVE

5. Is anyone in your department looking for a new job?

PRESENT PROGRESSIVE

6. How is your company doing this year?

PRESENT PROGRESSIVE

7. Is it achieving its goal?

PRESENT PROGRESSIVE

8. What is your company investing in?

PRESENT PROGRESSIVE

9. is your boss making any major changes this year?

PRESENT PROGRESSIVE

9. is your boss making any major changes this year?
10. Is he or she running your department well?

LESSON 2
Workplace
ENGLISH IN THE WORKPLACE
1) Certainly
(× okay, × for sure, × of course)
+ Boss: Can I have the document by the end of the day?

- You: Certainly!
2) Modify
(× change)
• We need to change the way we deal with our customers. ×

• We need to Modify the way we deal with our customers.
3) Complication
(× Problem)
• There is a problem with your order. ×

• There is a complication with your order.
4) Sensational
(great, awesome, amazing… etc.)
+ Hey John, do you want some coffee?

- That would be sensational.
5) Elaborate
( × extra detail, × something is not clear, × you don’t get the idea)
+ Sorry, what do you mean by that?

- Sorry, could you elaborate on that?
6) Perplexing
( × confused, × puzzled, × don’t know)
I am confused how that happened! ×

That’s perplexing!
I’m perplexed!
7) Straightforward
( × Easy)
This project is really easy to do. ×

This project is really straightforward.
8) like ×
There are lots of opportunity, like this one for our client.
There are lots of opportunity, such as this one for our client.
Be careful with your new job, like when you have a meeting, go there early.
Be careful with your new job, for instance when you have a meeting, go there early.
Exercise:
1. My new task is really confused me.

2. Our current revenues are for sure lower than anticipated.
3. There is a problem concerning ownership of the site.
4. she may be prepared to change her views.
5. My new task was really easy.
Exercise:
1. My new task is perplexing.

2. Our current revenues are for sure lower than anticipated.
Exercise:

2. Our current revenues are certainly lower than anticipated.
Exercise:

3. There is a complication concerning ownership of the site.
Exercise:

4. she may be prepared to modify her views.
Exercise:

4. she may be prepared to modify her views.
5. My new task was really straightforward.
PEOPLE AND WORKPLACE
The people who work for a company are on its payroll. A company's activities may be
spread over different sites in different places. A company's most important managers
usually work in its head office or headquarters (HQ). Some managers have their own
individual offices, but often employees work in open-plan offices.Administration or,
informally, admin is often done in offices.
PEOPLE AND WORKPLACE
COMPANIES AND CAREERS
• Career paths
Many people used to work for the same organization until they reached retirement. Career
paths were clear: you could work your way up the career ladder, getting a promotion to jobs
that were more senior. However, People with poor performance can probably be demoted
easily in companies.
COMPANIES AND CAREERS
• Leaving a company
To leave a company, you can resign or hand in your notice.
If you do something wrong and are forced to leave a company, you are: dismissed,
terminated, fired or sacked / given the sack.
If you've done nothing wrong, you are: laid off, made redundant or offered early retirement.
Employees who are made redundant may get outplacement.
• You can also say that contract has been terminated.
WAGES, SALARY AND BENEFITS
Luigi talks about his job:

'My name's Luigi and I'm a hotel manager in Venice. I get paid a salary every month. In summer, we're
very busy, so we do overtime. The pay for this is quite good. Working in a hotel, we also get some nice
perks. I am really thankful for having a good job like this, after our current financial crisis, that makes
too many things up in the air.
ADMINISTRATION VOCABULARIES THAT TAKE YOU
TO THE TOP
1. Facilitate
to make things easier and help them run more smoothly
Example:
The facts will help facilitate group discussion.
TO THE TOP
2. Segregate
To set apart from the rest or from each other; isolate
Example:
Would your business be prepared to segregate waste for recycling?
TO THE TOP
3. Coordinate
the process of organizing people or groups so that they work together properly
and well.
Example:
We need someone to coordinate the conference call with our business partners
in Europe and Asia.
TO THE TOP
4. Prioritize
to deal with things in their order of importance or urgency.
Sample sentence:
“I have eight emails waiting in my inbox. Let me prioritize which
ones I should answer first.”
TO THE TOP
5. Schedule
to plan for an event (such as meetings, conference calls and
deliveries) to take place at a certain time and place.
Sample sentence:
“Peter’s stuck in a traffic jam. We may run into scheduling
problems if we can’t confirm what time he’ll be at the office for
the meeting.”
TO THE TOP
6. Process
to put something through a series of actions to achieve a certain
result.
Sample sentence:
“You may submit your business loan application today. Processing
usually takes up to two to three weeks.”
TO THE TOP
7. Motivate
to provide a good reason for doing something, or to encourage
someone to work harder.
Sample sentence:
“George doesn’t seem to be putting in much effort lately. It’s time
his sales manager steps in and motivates him to meet his quota.”
TO THE TOP
8. Collaborate
to work together with another person or group to achieve a
common goal.
Sample sentence:
“Higher management wants us to collaborate with our partners
in Britain to develop a better product.”
TO THE TOP
9. Negotiate
to formally discuss something and come to an agreement.
Sample sentence:
“After a week of negotiation, we still can’t agree on the terms of
the contract.”
TO THE TOP
10. Implement
to effectively start using or enforcing an action or plan.
Sample sentence:
“We’re now ready to implement security measures that we hope
will make this office building a safer place for our employees.”
TO THE TOP
11.Authorize
The verb to authorize means to give approval or permission to
someone to do something.Authorization, or the act of giving approval,
is commonly given in the form of a signature.
Sample sentence:
“I’ll have to get my supervisor to authorize this check before I send it to
you.”
TO THE TOP
12. Merchandise
the products or goods that are bought and sold by your company.
Sample sentence:
“This year, there has been an increase in our imports of foreign
merchandise.”
TO THE TOP
13.Turnover
The final result
Sample sentence:
“Our total sales turnover this year is higher than the past two
years combined.You can all expect a bonus at the end of the year.”
TO THE TOP
14. Distribution
the delivery of products or merchandise to your store or business.
Sample sentence:
“The new manager takes care of the distribution of our sports
and fitness products to other countries.”
TO THE TOP
15. Profitability
the amount of money gained from your sales or business.
Sample sentence:
“Management would like you to conduct a study of the
profitability of expanding our market overseas.”
TO THE TOP
16.Amendment
a change or addition to the terms of a contract or document
Sample sentence:
“Please sign the contract without making any amendment,
otherwise it will be rejected from our side.”
TO THE TOP
1- coordinate 9- Turnover
2- collaborate 10- profitability
3- distribution 11- segregate
4- negotiate 12- prioritize
5- implement 13- facilitate
6- authorize 14- merchandise
7- schedule 15- process
8- coordinate 16- amendment
Thanks!
LESSON 3
BUSINESS CONTEXT
WRITE FOR BUSINESS – PART 2
• Past Simple:
• Past Simple:
Subject + Verb (.ed) / Irregular verbs
I visited him last month.
He went to the job interview.
• Past Progressive:
• Past Progressive:
Subject + aux. verb + Verb (.ing)
He was working overtime a lot.
I was waiting for the bus to work.
Exercise
Complete the below sentences using the verbs below in the past tense:
( be – can – not find – grow – have to – introduce – open – plan – reply –stay – not want)
1. We ______ the first branch of our business in 1999.
2. We ______ to expand too quickly and we ______ at that branch for two years.
3. We ______ to remain small and exclusive, but when we ________ a new line for two leather
accessories, sales ________ very rapidly.
4. So, what _________ we do? We ________ open another factory.
5. I _________ a good factory foreman for months.
6. Then nick Clee ____________ to our advertisement and he _________ perfect for the job.
Exercise
1. We opened the first branch of our business in 1999.
2. We ______ to expand too quickly and we ______ at that branch for two years.
Exercise
2. We didn’t want to expand too quickly and we ______ at that branch for two years.
Exercise
2. We didn’t want to expand too quickly and we Stayed at that branch for two years.
Exercise
3. We planned to remain small and exclusive, but when we ________ a new line for two leather
Exercise
3. We planned to remain small and exclusive, but when we introduced a new line for two leather
Exercise
accessories, sales grew very rapidly.
Exercise
4. So, what could we do? We ________ open another factory.
Exercise
4. So, what could we do? We had to open another factory.
Exercise
5. I didn’t find a good factory foreman for months.
Exercise
6. Then nick Clee replied to our advertisement and he _________ perfect for the job.
Exercise
6. Then nick Clee replied to our advertisement and he was perfect for the job.
Exercise
Write sentences using one verb in the past simple and one verb in the past continuous:
1. He / write / his / report / when / he / spill / coffee on his computer.

2. The auditors / arrive / when / he / have / his lunch.
3. I / tell / her about her new role / while / we / travel / to the conference.
4. He / think / of retiring / when / they / offer / him a promotion.
Exercise
1. He was writing his report when he spilled coffee on his computer.

2. The auditors / arrive / when / he / have / his lunch.
Exercise

2. The auditors arrived when he was having his lunch.
Exercise

3. I told her about her new role, while we were traveling to the conference.
Exercise

3. I told her about her new role, while we were traveling to the conference.
4. He was thinking of retiring when they offered him a promotion.

1. Less direct and more polite
• What was the name, please?
• Did you have my insurance card?
II. Make requests or ask favors
• I wanted to ask your advice about investments.
• I was thinking, maybe we could discuss the offer further.
• I was wondering if you can help me with this new project.

1. Less direct and more polite
• What was the name, please?
• Did you have my insurance card?
II. Make requests or ask favors
• I wanted to ask your advice about investments.
• I was thinking, maybe we could discuss the offer further.
• I was wondering if you can help me with this new project.
Exercise
Make the statements less direct by using the verbs in brackets in the past tense.
1. Let’s arrange an earlier date for the AGM. (want)

2. Tell me about places to stay in Kiev. (wonder)
3. I need to talk to you about the standard of your work. (want)
4. Finish the report by lunchtime. (hope)
5. Can you talk to me through the figure in the report. (think)
Exercise
1. I wanted to arrange an earlier date for the AGM.

2. Tell me about places to stay in Kiev. (wonder)
Exercise

2. I was wondering if you could tell me about places to stay in Kyiv.
Exercise

2. I was wondering if you could tell me about places to stay in Kiev.
3. I wanted to talk to you about the standard of your work.
Exercise

4. I was hoping that you could finish the report by lunchtime.
Exercise

4. I was hoping that you could finish the report by lunchtime.
5. I was thinking if you could talk to me through the figure in the report.
COMMON MISTAKES IN ENGLISH
Error Correction Exercise

1. She recommended me that I take a few days off from work.
2. I tried to explain him the problem, but he had difficulty understanding me.
3. It was a frustrating situation because we were uncapable of helping.
4. The four participants discussed it between themselves.
5. I’m a little afraid to do this by my own.

1. She recommended me that I take a few days off from work.

1. She recommended that I take a few days off from work.


2. I tried to explain the problem to him, but he had difficulty understanding me.

3. It was a frustrating situation because we were incapable of helping.


4. The four participants discussed it among themselves.

4. The four participants discussed it among themselves.
5. I’m a little afraid to do this by myself. (on my own)
EMAIL PRACTICE
Weak Email
John
As we talked about. Give me the document on time, we face some problems due to the
delay of the project.
EMAIL PRACTICE
√ Strong Email √
Dear Mr. John
I hope you are well. / Good Morning. / I hope this email finds you well.
As per our discussion, I was wondering if you could provide me with the document on
time. There are some complications due to the delay of the project. I appreciate your
collaboration.
Best Regards,
((SPEAK LIKE A MANAGER: PART 1))
I need to Example
Find out what’s wrong …………….. the issue.
Give people confidence …………………. your staff
Give clients my attention …………… on our clients
Spend as little as possible …………… our expenses
Make as much money as possible …….……… our earnings
I need to Example
Find out what’s wrong Identify the Problem.
Give people confidence …………………. your staff
I need to Example
Give people confidence Motivate your staff
I need to Example
Give clients my attention Focus on our clients
I need to Example
Spend as little as possible Minimize our expenses
I need to Example
Spend as little as possible Minimize our expenses
Make as much money as possible Maximize our earnings
Learned Vocabularies Usage Examples

Identify Risks – Person – Reason - Methods
Motivate Staff – Team – Kids – Colleague
Focus Priorities – goals – Studies - Health
Minimize Costs – Time - Noise
Maximize Profit – Efficiency – Grades - Investments
Exercise:
• Before you can solve a problem, you need to __________ it!
(Motivate – Identify - Generate)
• In business English, "to minimize costs" means the same as:

(to increase revenue as much as possible - to reduce expenses as much as possible )
• If you __________ on one step at a time, you will make progress.

(Resolve – Identify – Focus)
Exercise:
• Before you can solve a problem, you need to Identify it!


Exercise:


Exercise:

• If you Focus on one step at a time, you will make progress.

+ -
increase …………..
………………. ……..…….
………………. ……………
……………… ……………..
………………. ……..…….
………………. ……………
……………… ……………..
+ -
increase decrease
………………. ……..…….
………………. ……………
……………… ……………..
………………. ……..…….
………………. ……………
……………… ……………..
+ -
increase decrease
promote ……..…….
………………. ……………
……………… ……………..
………………. ……..…….
………………. ……………
……………… ……………..
+ -
increase decrease
promote demote
………………. ……………
……………… ……………..
………………. ……..…….
………………. ……………
……………… ……………..
+ -
increase decrease
promote demote
deposit ……………
……………… ……………..
………………. ……..…….
………………. ……………
……………… ……………..
+ -
increase decrease
promote demote
deposit withdraw
……………… ……………..
………………. ……..…….
………………. ……………
……………… ……………..
+ -
increase decrease
promote demote
deposit withdraw
borrow ……………..
………………. ……..…….
………………. ……………
……………… ……………..
+ -
increase decrease
promote demote
deposit withdraw
borrow lend
………………. ……..…….
………………. ……………
……………… ……………..
+ -
increase decrease
promote demote
deposit withdraw
borrow lend
export ……..…….
………………. ……………
……………… ……………..
+ -
increase decrease
promote demote
deposit withdraw
borrow lend
export import
………………. ……………
……………… ……………..
+ -
increase decrease
promote demote
deposit withdraw
borrow lend
export import
expand ……………
……………… ……………..
+ -
increase decrease
promote demote
deposit withdraw
borrow lend
export import
expand contract
……………… ……………..
+ -
increase decrease
promote demote
deposit withdraw
borrow lend
export import
expand contract
include ……………..
+ -
increase decrease
promote demote
deposit withdraw
borrow lend
export import
expand contract
include exclude
"We send the cars that we manufacture outside the country."

How can you express this more professionally?
• We import our cars.

• We exclude our cars.
• We export our cars.
"We send the cars that we manufacture outside the country."

• We import our cars.

• We exclude our cars.
• We export our cars.
"Our salaries are put into our bank accounts every two weeks."
• Our salaries are demoted every two weeks.

• Our salaries are deposited every two weeks.
• Our salaries are withdrawn every two weeks.
"Our salaries are put into our bank accounts every two weeks."
• Our salaries are demoted every two weeks.

• Our salaries are deposited every two weeks.
• Our salaries are withdrawn every two weeks.
"We need to sell our products in more places."

• We need to expand our sales territory.

• We need to contract our sales territory.
• We need to withdraw our sales territory.
"We need to sell our products in more places."

• We need to expand our sales territory.

• We need to contract our sales territory.
• We need to withdraw our sales territory.
End Of Part 1
Ordinary English Business synonym

very necessary …………………………..
really great …………………………..
possible; not required …………………………..
most important …………………………..
exactly right …………………………..
a lot / very high …………………………..
helpful …………………………..
a good thing to do …………………………..

very necessary essential
really great …………………………..
helpful …………………………..

really great exceptional
helpful …………………………..

possible; not required optional
helpful …………………………..

most important paramount
helpful …………………………..

exactly right accurate
helpful …………………………..

a lot / very high substantial
helpful …………………………..

helpful beneficial

helpful beneficial
a good thing to do advisable
Rewrite the sentence with stronger vocabulary:

It's necessary to provide your name and email address.
It's __________ to provide your name and email address.
• beneficial
• optional
• essential

It's necessary to provide your name and email address.
It's __________ to provide your name and email address.
• beneficial
• optional
• essential

They've experienced a very big increase in sales.
They've experienced a __________ increase in sales.
• paramount
• substantial
• beneficial

They've experienced a very big increase in sales.
They've experienced a __________ increase in sales.
• paramount
• substantial
• beneficial
The conference was __________! We learned so much and made so many valuable
contacts.
• optional
• exceptional
• accurate
• good
The conference was __________! We learned so much and made so many valuable
contacts.
• optional
• exceptional
• accurate
• good
Are you sure these charts are correct? They don't seem right to me.
Are you sure these charts are __________? They don't seem right to me.
• accurate
• essential
• advisable

Are you sure these charts are correct? They don't seem right to me.
Are you sure these charts are __________? They don't seem right to me.
• accurate
• essential
• advisable

arrives on time P……………………
makes decisions easily D……………………
speaks very well A……………………
does what she promises R……………………
can work alone I……………………
pays attention to detail A……………………
does things quickly/well E……………………
works easily with others C……………………
works to be better than others C……………………
speak nicely to others P……………………

arrives on time Punctual
makes decisions easily D……………………

makes decisions easily Decisive

speaks very well Articulate

does what she promises Reliable

can work alone Independent

pays attention to detail Accurate

does things quickly/well Efficient

works easily with others Cooperative

works to be better than others Competitive

works to be better than others Competitive
speak nicely to others Polite

arrives on time Punctually
makes decisions easily Decisively
speaks very well Articulately
does what she promises Reliably
can work alone Independently
pays attention to detail Accurately
does things quickly/well Efficiently
works easily with others Cooperatively
works to be better than others Competitively
speak nicely to others Politely
Jack is very organized, doesn't waste time, and gets his work done on time. He's so
__________.
• polite
• decisive
• efficient
Jack is very organized, doesn't waste time, and gets his work done on time. He's so
__________.
• polite
• decisive
• efficient
Sally always reviews her work carefully to make sure everything is correct and has no
errors. She's so __________.
• punctual
• accurate
• cooperative
Sally always reviews her work carefully to make sure everything is correct and has no
errors. She's so __________.
• punctual
• accurate
• cooperative
I think Robert should deliver the presentation. He speaks very well, and explains everything
very clearly. He's very __________.
• articulate
• decisive
• independent
I think Robert should deliver the presentation. He speaks very well, and explains everything
very clearly. He's very __________.
• articulate
• decisive
• independent
Maria arrives ten minutes early every day. I don't think she has ever been late! She's
extremely __________.
• cooperative
• polite
• punctual
Maria arrives ten minutes early every day. I don't think she has ever been late! She's
extremely __________.
• cooperative
• polite
• punctual
Bill is an excellent general manager. He understands the business and can make decisions
quickly and confidently. He's really __________.
• polite
• cooperative
• decisive
Bill is an excellent general manager. He understands the business and can make decisions
quickly and confidently. He's really __________.
• polite
• cooperative
• decisive
THANKS! 
LESSON 4
Talk More Professionally in the Workplace
• Polite Requests
• Business English Idioms
• Never Say This at Work

TALK MORE PROFESSIONALLY IN THE WORKPLACE
((POLITE REQUESTS))
Polite Request:
“I” as a Subject:
• May I set up a new deadline for my project and extend the due date?
• Could I set up a new deadline for my project and extend the due date?
• Can I set up a new deadline for my project and extend the due date?
((POLITE REQUESTS))
Polite Request:
“You” as a Subject:
• Would you set up a new deadline for my project and extend the due date?
• Could you set up a new deadline for my project and extend the due date?
• Can you set up a new deadline for my project and extend the due date?
((POLITE REQUESTS))
Assignments
Take Turn asking polite requests with would, could and may and can:
1. You and I are close friends and colleagues.Your phone is broken.You want to use mine.
2. I am your manager.You want to leave the meeting early.
3. I am your supervisor at work.You knock on my half-open office door.You want to
come in.
4. I am an admin assistant.You want to make an appointment to see our department
director.
5. You are running towards an elevator. A stranger is already inside.You ask him to hold
the door open.
((POLITE REQUESTS))
1. A: Our office is like an oven! Would you mind turning on the air-conditioning?
B: No, Not at all.
2. A: Our Office is like an oven! Would you mind if I turned on the air-conditioning?
B: No, not at all.
((POLITE REQUESTS))
Polite Request:
Polite Request with “Would You Mind” / Asking Permission
• Would you mind if I worked from home tomorrow?
• Would you mind If I scheduled a Skype meeting with you, this afternoon?
• Mind if I close the door?
Polite Request with “Would You Mind” / Asking Someone to do something

• Would you mind sending the soft-copy of these forms as well?
• Would you mind coming back to office this weekend?
((POLITE REQUESTS))
Assignments
Make sentences using WouldYou Mind
1. I want to leave early.
I want you to leave early.
2. I want you to talk to Andrew.

I want to talk to Andrew.
((POLITE REQUESTS))
Assignments
1. I want to leave early. Would you mind if I left early today
I want you to leave early.

((POLITE REQUESTS))
Assignments
I want you to leave early. Would you mind leaving early today?

((POLITE REQUESTS))
Assignments
2. I want you to talk to Andrew. Would you mind talking to Andrew?

((POLITE REQUESTS))
Assignments
2. I want you to talk to Andrew. Would you mind talking to Andrew?

I want to talk to Andrew. Would you mind if I talked to Andrew?
End of First Session
((BUSINESS ENGLISH IDIOMS))
• (To be) thrown in the deep end

((he was not afraid to jump in at the deep end and start his new business alone.))
((Harry was thrown in the deep end when he had to arrange the dinner alone.))
To be thrown in the deep end = starting a new and difficult activity when one is not fully prepared
• Learn the ropes

((It will take a few weeks for new employees to learn the ropes.))
((Once I learn the ropes at my new job, I won't be so nervous and I'll be very good at the work I do.))
((Don’t hesitate to ask your colleagues to show you the ropes.))
Learn the ropes = To learn the basic tasks that allow you to do your job well
• To climb the cooperate ladder

((My focus before had been to climb the corporate ladder and earn as much money as possible.))
((Samuel successfully climbed the corporate ladder and become a key member of the Group.))
((Then there is the race to climb the corporate ladder of positions.))
To climb the cooperate ladder = To advance within a company through promotions.

• On the same page

(("everybody's on the same page for once.))
((Let’s go over the contract details once more to make sure we’re on the same page.))
On the same page = To be in agreement about something

• (a) steep learning curve

((It is a high risk procedure and has a steep learning curve.))
((Studying abroad can be a steep learning curve))
((Going from an employee to business owner was a really steep learning curve for me.))
Steep learning curve = the initial difficulty of learning something that is considered to be very challenging
• Back to square one

((To make this software finally work, we have to go back to square one.))
((In September, I could run 5 miles but I didn't exercise all winter and now I'm back to square one trying
to run just one mile. ))
((If this project doesn’t get approved by the end of this year, it’s back to square one.))
Back to square one = To start something over again because a previous attempt failed
• Go the extra mile

((To give our customers the best shopping experience, we go the extra mile.))
((She is a very nice person and is always willing to go the extra mile to help others.))
Go the extra mile = To do more than what people expect

• Smooth sailing
((We had some problems at the very beginning, but it's been smooth sailing since the second week.))
((It's all been smooth sailing; everything has gone exactly according to plan.))
Smooth sailing = where success is achieved without difficulties

• Same boat
((None of us has any money left, so we’re all in the same boat.))
((She's always complaining that she doesn't have enough money, but we're all in the same boat.))
Same boat = be in the same difficult situation as someone else

• In a nutshell
((That is the fact of the matter which I wanted to put in a nutshell.))
((In a nutshell, those are the main outcomes of our new project.))
In a nutshell = Using as few words as possible / to summarize the whole idea

• Long shot
((Winning the lottery is a long shot.))
((He knows what a long shot it is for us to prove anything.))
Long shot = very low probability of happening

• No strings attached
((They will let you try the product for free with no strings attached.))
((The company receives credits which it can convert into cash with no strings attached.))
No strings attached = without involving special demands or limits

1. (To be) thrown in the deep end 7. Go the extra mile

2. Learn the ropes 8. Smooth sailing
3. To climb the cooperate ladder 9. Same boat
4. On the same page 10. In a nutshell
5. (a) steep learning curve 11. Long shot
6. Back to square one 12. No strings attached
End of Second Session
SOUND MORE PROFESSIONAL
((NEVER SAY THIS AT WORK))
• I don’t know ×
I. I am not sure, but I can find out.
II. I will find out for you.

III. Let me come back to you on that.
• I’ll try ×
I. I can get it done.
II. Sure. I can have it done by then.

III. I am not sure if I can manage it by 2, but I can have it done by 4.
• Okay ×
I. I understand.
II. I understand. Let’s see what we can do.

III. I am sorry. Let’s see what we can do about this.
• I am busy ×
I. I will be with you in a moment.
II. Sorry to keep you waiting, I will be right there for you after half an hour.
• What? ×
I. I am sorry. I miss that. could you say it again, please?
II. Sorry, would you mind just repeating that for me?
Thanks!
LESSON 5
• Business Part 3
• Phrasal Verbs
• Present Perfect:
Subject + (have-has) + Verb (pp)
I have collected all the data you requested.
He has worked here since last January.
Have you seen Helena at work today?
she hasn’t contacted me about this meeting.
• Present Perfect: Exercise

• I _________ (read) your book several times.
• My colleagues ________ (visit) Brazil a few times.
• I __________ (eat) already.
• Marta _________ (don’t finish) her duties.
• she ever _______ (attend) a meeting before?

• I have read your book several times.
• My colleagues ________ (visit) Brazil a few times.
• I __________ (eat) already.

• My colleagues have visited Brazil a few times.
• I __________ (eat) already.

• I have eaten already.

• Marta hasn't finished her duties.

• Marta hasn’t finished her duties.
• Has she ever attended a meeting before?
1. Financial and business news often start with a headline in present
simple and often use the present perfect to introduce the key news
in the story.
Stock Market Crashes Price of gold hits record high
The FTSE 100 has suffered huge losses The price of gold has reached a record
on a disastrous day for investors. price of $700 an ounce.
2. Sometimes headlines about the company performance just use the
words up or down to say what has happened.
Retail Profits Up New Mortgages down

There has been a raise in profits in the The demand for new home loans has
retail sector. fallen by more than %30.

Complete the opening lines from the below announcements:
1. The CEO _________ (give) our staff some new instructions.
2. Our company _________ (buy) eagle airline for 100 million USD.
3. The central bank _________ (hold) interest rates at 05%.
4. Micro tech ________ (launch) the world’s slimmest laptop.

1. The CEO has given our staff some new instructions.
2. Our company _________ (buy) eagle airline for 100 million USD.

2. Our company has bought eagle airline for 100 million USD.

3. The central bank has held interest rates at 05%.

3. The central bank has held interest rates at 05%.
4. Micro tech has launched the world’s slimmest laptop.
• Past Perfect:
• Past Perfect:
Subject + had + Verb (pp)
I rang them about the training session but they’d forgotten to arrange it.
by 1991, they had increased to $950,000 and they made a profit of $170,000
• Past Perfect: Exercise

(ask – decide – examine – predict – suffer – not receive)
• The board _________ three offers for the company but decided that Montech’s offer was the best.
• We ________ heavy losses during the Covid-19 crisis, so we knew we had to take serious actions.
• It seemed their office _________ our email, so they didn’t respond to us.
• The company ________ to enter Aisa in 2003, and by 2005 it had a big operation in Thailand.
• I _________ for a 5% pay rise, so I was very happy when they gave me 10%!
• __________ (you) this downward trend or was it completely unexpected?

• The board had examined three offers for the company but decided that Montech’s offer was the best.
• We ________ heavy losses during the Covid-19 crisis, so we knew we had to take serious actions.

• We had suffered heavy losses during the Covid-19 crisis, so we knew we had to take serious actions.

• It seemed their office hadn’t received our email, so they didn’t respond to us.

• The company had decided to enter Aisa in 2003, and by 2005 it had a big operation in Thailand.

• I had asked for a 5% pay rise, so I was very happy when they gave me 10%!

• I had asked for a 5% pay rise, so I was very happy when they gave me 10%!
• Had you predicted this downward trend or was it completely unexpected?
PHRASAL VERBS
((PART 2))
• A phrasal verb is a verb that has two or sometimes three words.The first word is
a verb and the second (and third) is an adverb or preposition.
• English language has many phrasal verbs you can find their meaning in dictionaries.
Phrasal Verb Meaning Example
Deal with
Deal with Manage - Handle She has a lot of correspondence to deal with.
Take over
to get control / responsible He will take over as principal when Mr. Jones
Take over
for something retires.
Take over
Look into
Take over
investigate or learn more
Look into We are looking into hiring more technicians.
about something
Take over
about something
Sort out
Take over
about something
Thanks for sorting out the problem with my
Sort out find a solution - manage
account.
Take over
about something
account.
Take on
Take over
about something
account.
accept a task or I’ve taken it too much on at work, I am
Take on
responsibility exhausted.
Take over
about something
account.
Take on
Cut back
Take over
about something
account.
Take on
reduce spending in finance Japan's recession has prompted consumers to
Cut back
or budget cut back on buying cars.
Take over
about something
account.
Take on
Cut back
Back up
Take over
about something
account.
Take on
Cut back
She backed me up, when I presented my
Back up support
proposal.
Take over
about something
account.
Take on
Cut back
Back up support
proposal.
Look through
Take over
about something
account.
Take on
Cut back
Back up support
proposal.
search many things, check I will look through the contract, then I will sign
Look through
in detail. it.
Take over
about something
account.
Take on
Cut back
Back up support
proposal.
Look through
in detail. it.
Catch on
Take over
about something
account.
Take on
Cut back
Back up support
proposal.
Look through
in detail. it.
Catch on = understand –
Catch on Jack caught on very fast in his new position.
following what I am saying
Get ahead
move up or improve your
Get ahead You need to work harder, if you want to get ahead.
position
position
Fill in
position
hold a position temporarily I just need to go to the toilet, can you fill in for me on
Fill in
on behalf of someone else/ the phone.
position
Fill in
Bring up
position
Fill in
raise an issue – or introduce a The number of sick day allowed at work was brought up in the
Bring up meeting.
topic
position
Fill in
Bring up meeting.
topic
Break down
position
Fill in
Bring up meeting.
topic
The new management system seemed really confusing, but
to explain and divide
Break down when my boss break it down into five simple steps, I was able
something into parts to understand.
position
Fill in
Bring up meeting.
topic
Hold up
position
Fill in
Bring up meeting.
topic
The bad weather is holding up progress on the new

Hold up to cause a delay
building.
position
Fill in
Bring up meeting.
topic

building.
Turn down
position
Fill in
Bring up meeting.
topic

building.
I relish the challenge of doing jobs that others turn
Turn down refuse
down.
position
Fill in
Bring up meeting.
topic

building.
Turn down refuse
down.
Think Through
position
Fill in
Bring up meeting.
topic

building.
Turn down refuse
down.
Think Through to consider carefully Think through the operation before performing it.
position
Fill in
Bring up meeting.
topic

building.
Turn down refuse
down.
Point out
position
Fill in
Bring up meeting.
topic

building.
Turn down refuse
down.
indicating something or show Everybody was shocked when the boss pointed out
Point out
something unknown to others their mistake.
position
Fill in
Bring up meeting.
topic

building.
Turn down refuse
down.
Point out
Call off
position
Fill in
Bring up meeting.
topic

building.
Turn down refuse
down.
Point out
Call off cancel We will call off the meeting, because our boss is sick.
position
Fill in
Bring up meeting.
topic

building.
Turn down refuse
down.
Point out
Put off
position
Fill in
Bring up meeting.
topic

building.
Turn down refuse
down.
Point out
We put off the meeting until Thursday, when our boss
Put off postpone
feel better.
PHRASAL VERBS
((PART 1))

Run sth. by / past
PHRASAL VERBS
((PART 1))

to discuss
something with
Run sth. by / past She ran the idea past her boss and he loved it.
someone for their
opinion or approval.
PHRASAL VERBS
((PART 1))

to discuss
something with
someone for their
Set up
PHRASAL VERBS
((PART 1))

to discuss
something with
someone for their
Set up arrange I will set up a meeting for tomorrow morning.
PHRASAL VERBS
((PART 1))
PHRASAL VERBS
((PART 1))
PHRASAL VERBS
((PART 1))
PHRASAL VERBS
((PART 1))
PHRASAL VERBS
((PART 1))
PHRASAL VERBS
((PART 1))
Ordinary English Phrasal verbs Sentence
Start/Create something
PHRASAL VERBS
((PART I1))
Start/Create something Set up I heard you set up your own business

PHRASAL VERBS
((PART I1))

PHRASAL VERBS
Buy and sell something
((PART I1))

PHRASAL VERBS
Buy and sell something Deal in He deals in rare books
((PART I1))

PHRASAL VERBS
((PART I1))
Buy a large amount of
something

PHRASAL VERBS
((PART I1))
Stock up We must stock up for the winter.
something

PHRASAL VERBS
((PART I1))
something
Sell their business


PHRASAL VERBS
((PART I1))
something
we've decided we're going to sell up everything
Sell their business Sell up
else

PHRASAL VERBS
((PART I1))
something
else
Leaving to start
something new

PHRASAL VERBS
((PART I1))
something
else
Leaving to start After 10 years working for one company, she felt it
Moving on
something new was time to move on to a new job.

PHRASAL VERBS
((PART I1))
something
else
Moving on
to go to someone for help


PHRASAL VERBS
((PART I1))
something
else
Moving on
to go to someone for help Turn to I'm sorry, but I had no one else to turn to

PHRASAL VERBS
((PART I1))
something
else
Moving on
Provide necessary
equipment

PHRASAL VERBS
((PART I1))
something
else
Moving on
Provide necessary The room was kitted out with all the necessary
Kit out
equipment technological items for the event.

PHRASAL VERBS
((PART I1))
something
else
Moving on
Kit out
Be excited about sth. in

the future

PHRASAL VERBS
((PART I1))
something
else
Moving on
Kit out

Looking forward to I am looking forward to meeting you again.
the future

PHRASAL VERBS
((PART I1))
something
else
Moving on
Kit out

the future
Confirm

PHRASAL VERBS
((PART I1))
something
else
Moving on
Kit out

the future
I'll phone you on the 25th to firm up the details of
Confirm Firm up
the meeting.
Phrasal Verb Example
Come across
Phrasal Verb Example Meaning
I read your report last night, and I came

Come across across many useful ideas that we can find someone or something by chance.
develop our business with.

Called in

you ask them to assist you or to do you a

Called in I was called in by my boss.
favor


favor
Step in


favor
Step in I agreed to step in for my boss. involved in a difficult situation


favor
Count on


favor
Count on You can always count on me. to depend on someone to do sth.



favor
Follow up


favor
Don’t forget to follow up after the

Follow up pursue or investigate something further.
meeting.


favor

meeting.
Aim for


favor

meeting.
You need to aim for four more clients

Aim for have the intention of achieving.
this month.


favor

meeting.

this month.
Fall short


favor

meeting.

this month.
If a cash register falls short, the cashier

Fall short fail to meet an expectation or standard.
has to pay the difference themselves.
Thanks!
LESSON 8
Effective Business Writing
ENGLISH TENSES:
Write the below sentences using proper English tenses:

• He always ……….. (drink) a cup of coffee before coming to the office.
• She ……….. (provide) the documents two days ago.
• I ………….. (talk) with him about the new project on our way to the meeting last night.
• I already …………… (submit) all the documents when he asked me to modify them.
• I ……….. (work) here since 2001 and it’s time for me to move on.
• I ………. (try) to convince them to sign the contract.
ENGLISH TENSES:

• He always drinks a cup of coffee before coming to the office.
• She ……….. (provide) the documents two days ago.
ENGLISH TENSES:

• She provided the documents two days ago.
ENGLISH TENSES:

• I was talking with him about the new project on our way to the meeting last night.
ENGLISH TENSES:

• I had already submitted all the documents when he asked me to modify them.
ENGLISH TENSES:

• I have worked here since 2001 and it’s time for me to move on.
ENGLISH TENSES:

• I have worked here since 2001 and it’s time for me to move on.
• I am trying to convince them to sign the contract.
• I will go to the event this evening.
EFFECTIVE BUSINESS WRITING
• Articulate = able to express yourself in a clear manner
• Organized = able to develop a thought-out argument.
• Competent = able to demonstrate logic and reason
Forms of Business Writing:
1- Email
2- Letter
3- Report
3 considerations
1- Audience
2- Purpose
3- Clarity
1- Audience
1. internal
• Subordinate  Team/Group
• Colleague  Individual
• Superior
1. External
• Vendor
• Prospective Client
• Existing Client
WIFM
What’s In it For Me?
1- Audience
1. internal
• Superior
Avoid = Problem – use = Challenge
• Colleague
Use = Inspire – collaborate - Unite
1- Audience
1. internal
• Superior
(Here are my next steps…)
• Colleague
(Here are our next steps…)
• Subordinate
(What are your next steps?)
8 WAYS TO IMPROVE YOUR WRITTEN ENGLISH
1. Be Direct. 9. Don’t be redundant or repeat yourself.
10. Edit ruthlessly.
2. CTA – Call to Action.
11. Stop overthinking.
3. Active Voice and Passive Voice.
12. Practice
4. Be as concise as you can. 13. Know your audience. he said let us eat Azad
5. Refrain using (there is) or (there are). 14. Avoid irrelevant topics He said: “Let’s eat, Azad.”
6. Don’t use (very), (a lot), (Really), and (so). 15. Use punctuation marks
7. Use strong verbs. 16. Avoid grammar mistakes

17. Avoid jokes
8. Using Bullet point.
The Audience:
The Audience:
The Audience:
2- Purpose Persuade
Explain
Argue/Discuss
Thank
Propose
Inquire Follow-up
Request
Announce
2- Purpose
• Information to be communicated.
• Questions to be answered.
• Vocabularies and expressions I should consider.
Practice
• a request to your boss to reschedule a meeting:
Information = reschedule the meeting – need more time

Question = Why? When? Where?
Verbs = require – put off – postpone – would
Practice
• an announcement for a holiday.
Information = announce a holiday

Question = Why? When?
Verbs = inform - notify – congratulate
3- Clarity
• Get to the point quickly.

• State your purpose.
• Address the supporting details.
• Call to action
(GRAMMATICAL STRUCTURE OF ENGLISH LANGUAGE)
• Word / Find
• Clause / but I couldn’t find him.
• Sentence/ I went there, But I couldn’t find him.

(GRAMMATICAL STRUCTURE OF ENGLISH LANGUAGE)
Types of Sentences/Sentence Structures:

• Simple Sentence = I went there.
• Compound sentence = I went there and I sat down.

• Complex sentence = I went there, but I couldn’t find him.
• Compound-complex sentences = I went there and I sat down, but I couldn’t find him.
Practice
• Avoid adverbs and adjectives
(I anxiously await your decision.)
Practice
(I anxiously await your decision.)
Practice
(I await your decision.)
Practice
Practice
(I would like to suggest a slight revision to your proposal.)

Practice
(I would like to suggest a slight revision to your proposal.)

Practice
(let’s review your proposal.)

Practice
• Active Voice and Power Verbs
(The proper process is to be executed when editing manuscript.)
Practice
(The proper process is to be executed when editing manuscript.)
Practice
(Use the proper process when editing manuscript.)
Practice
(I got their attention with our new advertisement.)

Practice
(I got their attention with our new advertisement.)

Practice
(I captivated their attention with our new advertisement.)

Practice
• Avoid Generalities
The conference took place in our training room. It was well
prepared.
Practice
The conference took place in our training room. It was well
prepared.
Practice
The conference took place in our training room and was well
prepared.
Practice
prepared.
(it was a good presentation with a good speaker.)

Practice
prepared.
(it was a good presentation with a good speaker.)

Practice
prepared.
(the presentation was informative and led by an engaging speaker.)

Practice
• Avoid grammar mistakes
(The document has to be signed by both Jeff and myself.)
Practice
(The document has to be signed by both Jeff and myself.)
Practice
(The document has to be signed by both Jeff and me.)
(The entire company will be effected by their most recent layoff.)

Practice
(The entire company will be effected by their most recent layoff.)

Practice
(The entire company will be affected by their most recent layoff.)

1. Dear + The title Dear Mr. John or Dears (Plurals)
2. Greetings
• Hello
• Hi
• Good Moring, Good Afternoon and Good Evening (Good Day)
• Greetings
• Hey (Informal)
Phrases for Formal Emails

• Friendly opening
 I hope everything is going well.
 I hope you had a nice Christmas.
I hope this email finds you well.
I hope you are having a productive week.
I hope you are having a great day.
I hope you have enjoyed your recent holidays.
It's a pleasure having to connect with you again.

• Referring to the last contact between you
 It was lovely meeting you at the sales conference last week.
 It was nice talking to you on the phone earlier.
 Thank you for your mail last week. I hope everything is going well.

• Reason for writing
 I am writing in connection with the order we placed last week.
 I am writing with regard to next week's board meeting.
 I am writing to update you on the progress of the Masterson
project.
 As discussed, I am sending you more detailed information about
the upcoming conference. I hope everything is going well.

• Giving information
 I would like to inform you about the results of our customer
survey. I am writing in connection with the order we placed last
week.

• Attachments
 I have attached a pdf with the most relevant information.
 Attached you can find a pdf with the most relevant information.

• Making a request
 Could you please let me know if you can attend the event next
week?
 I would appreciate it if you could send me the documents this
week.
 Would it be possible to deliver the goods one week earlier?

• Making arrangements
 I was wondering if you would be available for a meeting next week.
 Would 10 am be a suitable time?
 I am afraid I am not available on Wednesday.Would Thursday
work? Could you please let me know if you can attend the event
next week?

• Confirmation
 I would like to confirm our meeting for 3pm on Wednesday the 11 AM.

• Answering questions
 In answer to your first/ second/ third/ last question…
 To answer your question about…
3. Email topics
• Informative emails
• This is to inform you that ………
• Just to let you know ……….
• Good News! Bad News! I’ve got good/bad news!
3. Email topics
• Follow up emails
• As per our discussion ……. Or as (we) discussed
• Pursuant to previous conversations ………
• Regarding/ in regards to ………
• To follow up our meeting/discussion about …….
• On the topic of …..
• As far as …….. Goes ………..
3. Email topics
• Asking and requesting
• I would like to be informed if/when/how/etc…
• Could you inform me about…
• May I ask you to provide me with…
• Could you confirm if…
• Could you please support me in solving...
• would you please explain…
• Do you have any details/updates about…
4. Saying Thanks
• Thanks for …
• the info. (informal)
• The information.
• Getting back to me.
• The heads up (informal)
• The update.
• The email.
• Following up with …
• Looking into this/that

• Closing line
 If you need/require any further information, please feel free / do not
hesitate to contact me.
5. Closing emails
• I will get back to you. (soon)
• I will let you know.
• I will keep you posted.
• (Please) Let me know.
• (please) keep me posted.
• Sincerely! (official)
• Regards, (formal)
• Thanks,
• All the best!
• I am looking forward to hearing from you.
Dear Mr. John
Good Morning
Do you have any problem, if I sent the final report that you need Tomorrow?
Dear Mr. John
Good Morning
I hope this email finds you well. I was wondering if there are no complication if I provide
the final report that you required Tomorrow? Please don’t hesitate to contact me.
Regards,
Dear colleagues
I want to tell you that next Tuesday, 19th of October was a holiday in our company. I just
want to know if we can put our plans into practice after the holiday.Appreciate your
comments on that.
Dear colleagues
Good Afternoon
I would like to inform you / I am pleased to announce that next Tuesday, 19th of October
will be a holiday in our company. I just want to be informed if we could implement our plan
after the holiday. Appreciate your feedback and confirmation.
Sincerely yours!
Thanks!

01 - Getting Down To Business

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01 - Getting Down To Business

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HOZAN KHALID

BA DEGREE – ENGLISH LINGUISTICS AND LITERATURE

COMMERCIAL DEPARTMENT / CONSUMER MARKETING / ASIACELL

Hello, my name is Hozan and I do clerical and organizational support at Asiacell

• Where do you work?

1. I would like to speak about my stock options with you.

1. I would like to speak about my stock options with you. X

1. Could you elaborate why we received the email so late?

1. Could you elaborate why we received the email so late? X

What do you do?

What do you do?

What do you do?

Write for Business – Part 1

• Write for business:

• Write for business:

• Write for business:

• Write for business:

• Write for business:

• Write for business:

Write questions using the verbs in the present continuous.

10. ( he or she / run ) ……………………….. your department well?

Write questions using the verbs in the present continuous.

10. ( he or she / run ) ……………………….. your department well?

Write questions using the verbs in the present continuous.

10. ( he or she / run ) ……………………….. your department well?

Write questions using the verbs in the present continuous.

10. ( he or she / run ) ……………………….. your department well?

Write questions using the verbs in the present continuous.

10. ( he or she / run ) ……………………….. your department well?

Write questions using the verbs in the present continuous.

10. ( he or she / run ) ……………………….. your department well?

Write questions using the verbs in the present continuous.

10. ( he or she / run ) ……………………….. your department well?

Write questions using the verbs in the present continuous.

10. ( he or she / run ) ……………………….. your department well?

Write questions using the verbs in the present continuous.

10. ( he or she / run ) ……………………….. your department well?

Write questions using the verbs in the present continuous.

10. ( he or she / run ) ……………………….. your department well?

Write questions using the verbs in the present continuous.

10. Is he or she running your department well?

+ Boss: Can I have the document by the end of the day?

• We need to change the way we deal with our customers. ×

• There is a problem with your order. ×

+ Hey John, do you want some coffee?

+ Sorry, what do you mean by that?

I am confused how that happened! ×

This project is really easy to do. ×

1. My new task is really confused me.

1. My new task is perplexing.

1. My new task is perplexing.

1. My new task is perplexing.

1. My new task is perplexing.

1. My new task is perplexing.

Luigi talks about his job:

1. He / write / his / report / when / he / spill / coffee on his computer.

1. He was writing his report when he spilled coffee on his computer.

1. He was writing his report when he spilled coffee on his computer.

1. He was writing his report when he spilled coffee on his computer.

1. He was writing his report when he spilled coffee on his computer.

• Write for business:

• Write for business:

1. Let’s arrange an earlier date for the AGM. (want)