Non-Verbal Communication

OBJECTIVES

By the end of this module you will:

 Learn common grammatical errors for Filipinos.

 Understand why Filipinos commit these errors.
 Use what you have learned above in your assessments.
 Able to pass TopData’s written exam
 Get an idea about the Hiring Process
LIST OF COMMON GRAMMATICAL
ERRORS

 The Big Four

 Pronoun Antecedent Agreement
 Confusing patterns
 Question Making/”Do Fixation”
 Adverbs – already, also, only
 Organization - Transition Adverbs – first, next, then
The Big Four

The four major areas in grammar that Filipinos have issues with are:

 Subject-Verb Agreement

 Articles

 Sentence Structure (Verb Tenses)

 Prepositions
Subject-Verb Agreement

Take a look at some examples below:

RULE FOR: CORRECT INCORRECT

1. Indefinite Pronouns Everyone is worried. Everyone are worried.
2. Non-Countable Nouns Get the equipment ready. Get the equipments ready.
3. “There”/”Here” Here are some pointers. Here is some pointers.
Articles

Article “A” Article “An”

- is used with words starting with - is used with words starting with
“consonant sounds” “vowel sounds”

A university in that city offers a variety of She is an honest person.

courses.
- (where university is pronounced as - (where honest is pronounced as “anest”)
“yuniversity”)
Sentence Structure (Verb Tenses)

MAJOR CONFUSIONS:
 Double Past Tense (Did + Past Verb)
When using “did”, the verb should be in its base form.
INCORRECT CORRECT
Did you pressed the button? Did you press the button?
TopData didn’t offered me a job. TopData didn’t offer me a job.

 Infinitive To + Past Verb

When using “to”, the verb should also be in its base form.
INCORRECT CORRECT
She wanted to helped. She wanted to help.
Prepositions
 Prepositions vary depending on what you mean, but words normally have their
“perfect pair”.

Verbs Nouns Adjectives

• Invest in ~ • Control in ~ • Responsible for ~
• Plug into ~ • Passion for ~ • Interested in ~

 Not to confuse them with Phrasal Verbs (two/three-word verbs) – Verb +

Preposition such as:
• Turn off ~
• Look forward to ~
• Take down ~
Pronoun Antecedent Agreement

 PERSON
 If people want to get a promotion, they must diversify instead of specialize.

 NUMBER
 Not everyone has access to Netflix.

 GENDER
 Robert drove his mother-in-law to the airport.
 Confusing patterns

VS. INCORRECT CORRECT

YOU’R YOUR Your welcome. You’re welcome.
E
IT’S ITS Can you check it’s light Can you check its light indicator if
indicator if its green?. it’s green?.
MAYBE MAY BE It maybe turned off. It may be turned off.
 Question Making

 When used with other verbs, helping verbs such as can, could, will, would, do/did/does,
etc. always come with base verbs, while am/is/are/was/were always come with ~ing
verbs.
INCORRECT CORRECT
Does the button working? Is the button working?/Does the button work?
Does the television is plugged in? Is the television plugged in?

 Has/have come with Past Participles (~en verbs).

INCORRECT CORRECT
Have you try calling a technician? Have you tried calling a technician?
Adverbs – already, also, only

 These adverbs are usually placed before the verb - not at the end of the sentence.

INCORRECT CORRECT
I ate already. I already ate.
I have a few a cents only. I only have a few cents.
Organization - Transition Adverbs
– first, next, then

 It’s more appropriate to use First than Firstly when giving steps or instructions.

INCORRECT CORRECT
Firstly, fill the stainless steel pot with tap First, fill the stainless steel pot with tap
water. water.
Next is you need to place the pot on the Next, place the pot on the kitchen stove.
kitchen stove.
 Organizing the steps in number or bullet form is more advisable.
When giving instructions:

 Be brief and concise. Not too short, but not too wordy.
 Keep the instructions organized by putting them in bullet or number form. If you prefer to
give instructions in paragraph form, use transition adverbs.
IMPORTANT

 Note that the account is non-voice, which means you will be handling customers via chat
and email, so take the written exam seriously.
 The questions in the written exam are more on giving instructions and troubleshooting
issues. Your organization, probing and customer service skills will be mainly checked.
 Aside from the written exam, you will also be taking an aptitude test and a typing test. We
suggest you take time to practice typing through the link provided below. It’s also best to
check free aptitude tests online to get ready. https://pro.typingtest.com/try_for_free.html
 APPLICATION PROCESS

STAGE VIA DURATION

1. Pre-Screening Skype 30 minutes
2. Assessments Google Meet/On-site 1 hour 40 minutes
3. HR Interview Skype 1 hour
4. OM Interview Zoom/Phone 15 minutes
5. Mock Chat Skype (Chat & Video) 2-3 hours
6. Final Interview Skype 1 hour
 THANK YOU
AND
PUT YOUR BEST
FOOT FORWARD!