01. 02. 03. 04. 05.

4 PILLARS OF EMPLOYEE COMPETITIVE CYCLE SCOPE AND SCORING AND

EXPERIENCE EDGE CRITERIA CALCULATIONS

CARMA /// MARCH 2022

PERFORMANCE
MANAGEMENT
CYCLE
01. 02. 03. 04. 05.
4 PILLARS OF EMPLOYEE COMPETITIVE CYCLE SCOPE AND SCORING AND
EXPERIENCE EDGE CRITERIA CALCULATIONS

THE 4 PILLARS OF THE EMPLOYEE EXPERIENCE

4 psychological needs: Connection, Appreciation, Performance, and Growth to build an inspired & aligned workforce.

CONNECT APPRECIATE PERFORM GROW

GREATER CONNECTION SHOWING DRIVING & EVALUATING FOSTERING GROWTH

• Create an emotional
connection during the entire
employee lifecycle
• Be part of a healthy culture
that recognizes the individual
needs & ambitions.
• Communicate how everyone
can contribute positively to
company culture, mission,
vision, and goals
APPRECIATION
• People who feel recognized
for their efforts apply additional
effort and produce higher
quality work.
• Appreciation can come from
other people but also policy,
process, and technology.
PERFORMANCE
• Implementation of KPIs with
numbers, values and ethics
• Great communication from
leadership, real-time
multidirectional feedback,
and personal goals that tie to
greater company goals.
• Share company performance:
employees need to feel their
efforts are making things
better.
• Offer systematic growth
opportunities —plot internal
career development opportunities
& upward trajectories
• Implement career path
• Invest in L&D to promote the
growth of both individuals &
teams
• Reward our people for sharing
what they’ve learned with their
teams.
01. 02. 03. 04. 05.
4 PILLARS OF EMPLOYEE COMPETITIVE CYCLE SCOPE AND SCORING AND
EXPERIENCE EDGE CRITERIA CALCULATIONS

02.

COMPETITIVE
EDGE
01. 02. 03. 04. 05.
4 PILLARS OF EMPLOYEE COMPETITIVE CYCLE SCOPE AND SCORING AND
EXPERIENCE EDGE CRITERIA CALCULATIONS

COMPETITIVE EDGE
Through our Performance Management Process, we become better at delivering on our
promise to our people.

The purpose is to recognize good performance, and to address areas for development.
“ We as HOD move, you
as employee win
In both cases, the focus in on improving and learning.

WE WILL DEVELOP THAT COMPETITIVE EDGE TO:

Optimize our Improve employee Attract new talents Deliver a Attract more
performance retention seeking new better customer clients and grow the
management opportunities experience business
01. 02. 03. 04. 05.
4 PILLARS OF EMPLOYEE COMPETITIVE CYCLE SCOPE AND SCORING AND
EXPERIENCE EDGE CRITERIA CALCULATIONS

03.

CYCLE
01. 02. 03. 04. 05.
4 PILLARS OF EMPLOYEE COMPETITIVE CYCLE SCOPE AND SCORING AND
EXPERIENCE EDGE CRITERIA CALCULATIONS

CYCLE

PLANNING MANAGING REVIEWING

EMPLOYEE HR MANAGER
CREATE RETAIN
• Achieve pre-set • Provide training on the • View performance
THE EMPLOYEE SHALL
objectives process, the steps involved management as a two-way
• Setting clear and
SMART objectives for
and the benefits of dialogue throughout the • Prepare a self-evaluation
• Keep track of progress adopting a Performance year covering the previous year
the upcoming period
and regularly Management culture in terms of performance,
communicate with • Give constructive feedback strengths and weaknesses
• Increasing employee
manager, especially • Analyze and interpret to employees during one-
motivation and
when facing challenges results, identify company, on-one meetings informally • List the accomplishments
commitment through and areas of improvement
that could affect their departmental and and regularly
efficient performance
completion individual developmental • Suggest work-related and
and productivity
needs • Use meetings to review professional objectives for
achievements, setbacks, the coming review period
development and trainings
agreed or needed to • Propose training and
enhance performance and development needs for a
reach objectives better performance
01. 02. 03. 04. 05.
4 PILLARS OF EMPLOYEE COMPETITIVE CYCLE SCOPE AND SCORING AND
EXPERIENCE EDGE CRITERIA CALCULATIONS

CYCLE
01. 02. 03. 04. 05.
4 PILLARS OF EMPLOYEE COMPETITIVE CYCLE SCOPE AND SCORING AND
EXPERIENCE EDGE CRITERIA CALCULATIONS

04.

SCOPE AND
CRITERIA
01. 02. 03. 04. 05.
4 PILLARS OF EMPLOYEE COMPETITIVE CYCLE SCOPE AND SCORING AND
EXPERIENCE EDGE CRITERIA CALCULATIONS

CORE VALUES

PASSION COMPASSION DEDICATION INTELLECTUAL COURAGE

CURIOSITY
01. 02. 03. 04. 05.
4 PILLARS OF EMPLOYEE COMPETITIVE CYCLE SCOPE AND SCORING AND
EXPERIENCE EDGE CRITERIA CALCULATIONS

BEHAVIORAL COMPETENCIES

JOB COOPERATION PLANNING &

KNOWLEDGE ORGANIZING

RELIABILITY DIRECTING &

CONTROLLING

INITIATIVE &
CREATIVITY
JUDGMENT DECISION-
MAKING
These 3 competencies are only applicable for
employees with supervisory responsibilities.
01. 02. 03. 04. 05.
4 PILLARS OF EMPLOYEE COMPETITIVE CYCLE SCOPE AND SCORING AND
EXPERIENCE EDGE CRITERIA CALCULATIONS

KPIs

S M A R T
SPECIFIC MEASURABLE ACHIEVABLE RELEVANT TIME-BOUND
What am I going Quality: How well is Do I have the Is it aligned with When will it be
to do? it done? necessary skills the business and accomplished?
Why is it important Quantity: How and resources to functional KPIs? What are the key
for me to do it? much is done? make it happen? milestones along
Who is involved? Cost: How cost Is it achievable YET the way?
How am I going to efficient is it? challenging?
do it? Time: How fast is it
done?

1 or more
01. 02. 03. 04. 05.
4 PILLARS OF EMPLOYEE COMPETITIVE CYCLE SCOPE AND SCORING AND
EXPERIENCE EDGE CRITERIA CALCULATIONS

05.

SCORING AND
CALCULATIONS
01. 02. 03. 04. 05.
4 PILLARS OF EMPLOYEE COMPETITIVE CYCLE SCOPE AND SCORING AND
EXPERIENCE EDGE CRITERIA CALCULATIONS

SCORING AND CALCULATIONS

CORE 20% Rating Scale Score

VALUES
Unsatisfactory 1

KPIS 50% Improvement Needed 2

Meets Expectations 3

Exceeds Expectations 4
BEHAVIORAL
COMPETENCIES 30% Exceptional 5
CARMA International, Inc. Carma Media Insight FZE whose registered office is at 319 Le Solarium Building, Dubai Silicon Oasis, Dubai, UAE