Shortcuts for Good Communication

Tips and Techniques

At minimum, one should…

Show the
caregiver/vaccine
recipient s/he Answer the
Use other
has your caregiver's
nonverbal Finish with an
undivided Smile (if Use a pleasant vaccine
communication affirmation and
attention (Make appropriate) tone of voice recipient's
such as nodding next steps
direct eye questions or say
the head
contact if when you will
culturally
appropriate)

Shortcuts to good communication begins with showing the caregiver/vaccine recipients they have your
undivided attention, smiling, using other non-verbal communication, using pleasant tone of voice,
answering the caregiver/vaccine recipient’s questions, or say when you will answer them, and finishing
with an affirmation and next steps.