CS325 Service Manual

CUBISCAN 325 ®
Service manual
Version 1.0
Quantronix, Inc.
Cubing and weighing systems
380 South 200 West
P.O. Box 929
Farmington, Utah 84025
U.S.A.
Phone: 801.451.7000
Website: http://www.cubiscan.com
Cubiscan 325 service manual
Cubiscan® and the Quantronix logo are registered trademarks of Quantronix, Inc.
Scanning New Dimensions™, Qbit™, QbitWIN™, and The FreightWeigh System™ are trademarks of
Quantronix, Inc.
Windows® is a registered trademark of Microsoft Corporation.
Cubiscan® software and firmware are protected by international and domestic copyrights.
Cubiscan® 150 measurement products are protected by one or more of U.S. Patents Re42,430 and
D490,328 and foreign patents.
Cubiscan® 110 measurement products are protected by one or more of U.S. Patent Re42,430 and
foreign patents.
Cubiscan® 125 measurement products are the subject of U.S. Patent 8,928,896. Another U.S. patent is
pending.
Cubiscan® 225 measurement products are protected by one or more U.S. patents, refer to U.S. Patent
9435637.
This document and website Copyright© 2017 by Quantronix, Inc. All rights reserved.
E171537
ITE
Limited warranty Quantronix new product
Statement of Warranty. Quantronix, Inc.’s, warranty obligations are limited to the terms set forth below: Quantronix
(hereinafter referred to as the “Seller”) warrants that its new product is in accordance with Seller’s published
specifications (or those agreed upon with Buyer in writing) at the time of sale or lease and that it is free from non-
cosmetic defects in materials and workmanship under normal use for a period of one (1) year from the date of sale or
the commencement date under a written equipment lease or rental agreement (the “Warranty Period”). If a hardware
defect arises and a valid claim is received within the Warranty Period, at its option, Seller will either (i) repair the
hardware defect at no charge, using new or refurbished replacement parts, or (ii) exchange the product or defective
part(s) with a product or part(s) that are new or which has been manufactured from new or serviceable used parts and
is at least functionally equivalent to the original product or part, or (iii) refund the purchase price of the product after
Buyer has returned the product to Seller. For purposes of this warranty agreement, “Buyer” shall mean and refer to (i)
the party which originally – whether from Seller directly, or from an authorized distributor, agent or reseller who is
authorized by Seller – purchases, or leases under a written equipment lease or rental agreement, the Seller’s product
which is the subject of this warranty, or (ii) any subsequent purchaser or transferee that acquires valid title to the
equipment within the Warranty Period.
In the event of the occurrence of a claim under this warranty, the Buyer shall have thirty (30) days to notify Seller in
writing of the nature and specifics of the claimed defect; provided, however, that any and all claims must be received
before the expiration of the Warranty Period. Failure to notify Seller within such time period shall void this warranty.
Any claim of a warrantied defect is subject to inspection and analysis by Seller, prior to and/or after Buyer ships the
product to Seller, to conclusively identify or confirm the nature and cause of failure and application of this warranty. In
the event that the defect or damage is excluded from warranty the Seller may at its option either (i) provide Buyer with
a quote to make any such repairs or replacements which are not covered under this warranty, or (ii) give Buyer twenty
(20) days to pay for return shipping and upon receipt return the product to Buyer. If Buyer fails to pay for return
shipping after twenty (20) days’ notice and after repairs are made or warranty coverage is determined not applicable,
Seller may dispose of or scrap the product.
This is a factory warranty and any defective components, mechanical or electrical, will be repaired or replaced, at the
discretion and authorization of Seller, at Seller’s facilities in Utah. It shall be the Buyer’s responsibility to return the faulty
equipment or components to Seller at Buyer’s expense as well as pay for all return shipping. All replaced or exchanged
parts becomes property of Seller. Buyer shall first receive written confirmation to ship the product before sending it.
Written confirmation to ship is not a guarantee that the defect or damage to the product is covered by this warranty.
Seller is not obligated to pay for labor, material, or service charges involved in the removal, return, or installation of
equipment or components. Seller reserves the right to incorporate improvements in material and design of its
products without notice and is not obligated to incorporate the same improvements in equipment previously
manufactured.
Exclusions and Limitations. This limited one (1) year warranty is applicable exclusively to original equipment products
and components that were manufactured by Seller. Seller also warrants its replacement parts, subject to the terms and
conditions set forth herein, for the lesser period of ninety (90) days from the date of delivery or until the expiration of
the original warranty, whichever is greater. Seller does not warrant, for any purpose, any external accessories, or
integrated parts, including but not limited to computers, controllers and/or barcode scanners, that are manufactured
by another manufacturer and sold under a separate label, even if they are packaged or sold with Seller’s product.
Seller’s obligation and liability under this warranty is expressly limited to repair or replacement (at its option) of the
warrantied equipment or components within the Warranty Period. A purchase by Buyer of equipment that it had first
leased or rented shall not start a new Warranty Period. Seller does not warrant that the operation of the product will be
uninterrupted or error-free.
This warranty shall not apply to equipment or components which has/have:
1.Been the subject of an accident, or repairs or modifications attempted or made and not authorized by Seller.
2.Been used with incompatible products.
3.Been operated under abnormal conditions, excessive heat or cold, highly corrosive environments, or in an unintended manner.
4.Not been operated or maintained in accordance with Seller’s instructions.
5.Been subject to misuse or abuse, negligent handling, improper installation, accident, damage by fire, flood, snow, ice, water or
other liquid damage, lightning, abnormal electrical condition and/or power surge, earthquake, or other act of God or events
outside of Sellers control.
6.Had serial numbers altered, defaced or removed.
7.Been operated beyond capacity.
8.Not been manufactured by Seller including parts, accessories, or components which have been integrated into, used alongside
of, or in conjunction with a product manufactured by Seller.
TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE
AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN,
STATUTORY, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT ALLOWED BY LAW, SELLER SPECIFICALLY
DISCLAIMS ANY AND ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION,
WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST
HIDDEN OR LATENT DEFECTS. IF SELLER CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTIES
THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIMITED IN DURATION TO THE
DURATION OF THIS EXPRESS WARRANTY AND TO REPAIR OR REPLACEMENT SERVICE AS DETERMINED BY
SELLER IN ITS SOLE DISCRETION. This statement sets forth the full extent of Seller’s liability for breach of any warranty
or deficiency in connection with the sale or use of the product. No employee, representative or reseller of Seller is
authorized to change this warranty in any way or grant any other warranty.
EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE EXTENT PERMITTED BY LAW, SELLER IS NOT
RESPONSIBLE FOR DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES
RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY,
INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED
PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED
SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF,
DAMAGE TO OR CORRUPTION OF DATA; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE
HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY, AND ANY COSTS OF
RECOVERING, PROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED OR USED WITH SELLER
PRODUCTS. BUYER WAIVES THE RIGHT TO SEEK TOTAL COMBINED DAMAGES FROM SELLER IN EXCESS TO
THAT WHICH WAS PAID TO SELLER AND SELLER SHALL BE LIMITED FROM ANY AND ALL CLAIMS RELATED TO
THIS WARRANTY TO BE NO MORE THAN WHAT WAS PAID TO SELLER FOR THE NEW PRODUCT.
CONSUMER PROTECTION LAWS. FOR CONSUMERS WHO ARE COVERED BY CONSUMER PROTECTION LAWS
OR REGULATIONS IN THEIR COUNTRY OF PURCHASE OR, IF DIFFERENT, THEIR COUNTRY OF RESIDENCE, THE
BENEFITS CONFERRED BY THIS WARRANTY ARE IN ADDITION TO ALL RIGHTS AND REMEDIES CONVEYED BY
SUCH CONSUMER PROTECTION LAWS AND REGULATIONS. Some countries, states and provinces do not allow the
exclusion or limitation of incidental or consequential damages or exclusions or limitations on the duration of implied
warranties or conditions, so the above limitations or exclusions may not apply to you. This warranty gives you specific
legal rights, and you may also have other rights that vary by country, state or province.
This document was created with the purpose of providing the most accurate and complete information. If
you have comments or suggestions for improving this manual, contact Cubiscan at
manual@cubiscan.com.
Manual updated April 13, 2018.

TABLE OF CONTENTS
CHAPTER 1 DIAGNOSTICS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Booting process errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Failure in initialization process. . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Failure to turn on. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Dimensional errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Inconsistent measurement readings . . . . . . . . . . . . . . . . . . . . . . . 4
Incorrect height measurement . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Item exceeds boundary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Invalid yellow shapes in measurement results . . . . . . . . . . . . . . . 6
Gate movement errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Gate cursor not moving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Gate cursor out of box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Gate speed warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Return gate to home error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Miscellaneous errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Frozen or not functioning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Ready indicator not lighting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Touchscreen is not functioning . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Scale errors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Dashes in weight field. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Different load cells report different weights . . . . . . . . . . . . . . . 13
No zero indicator. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
CHAPTER 2 SCALE CALIBRATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Scale calibration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
CHAPTER 3 CLEANING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Cleaning the Gate Filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Cleaning the Glass Platform. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Cleaning the Touchscreen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
CHAPTER 4 UPDATING THE FIRMWARE. . . . . . . . . . . . . . . . . . . . . . . . . 19

Updating firmware via the SD card . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Updating firmware via a serial connection . . . . . . . . . . . . . . . . . . . . 20
Checking the firmware version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
CHAPTER 5 BALANCING THE LOAD CELLS . . . . . . . . . . . . . . . . . . . . . 23

Balancing the load cells . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
CHAPTER 6 PART REPLACEMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Replacing a fuse. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Replacing a height receiver board. . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Replacing a height transmitter board . . . . . . . . . . . . . . . . . . . . . . . . 28
Replacing a width transmitter board. . . . . . . . . . . . . . . . . . . . . . . . . 29
Replacing a width receiver board . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Replacing the encoder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Replacing the encoder magnet strip. . . . . . . . . . . . . . . . . . . . . . . . . 34
Replacing the proximity sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Replacing the controller box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Replacing the motherboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Replacing the power supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Replacing the scale card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Replacing the load cell summing board . . . . . . . . . . . . . . . . . . . . . . 43
Replacing a load cell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Replacing/Adjusting carriage assemblies . . . . . . . . . . . . . . . . . . . . . 47
APPENDIX A COMMUNICATIONS PROTOCOL . . . . . . . . . . . . . . . . . . 48

Serial (RS-232-C) cable pin assignments . . . . . . . . . . . . . . . . . . . . . . 48
Ethernet (TCP/IP) cable pin assignments . . . . . . . . . . . . . . . . . . . . . 49
USB port cable pin assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Cubiscan 325 command set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Command set summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Build number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Cubiscan 100 compatible measure mode . . . . . . . . . . . . . . . . . 53
Dimension units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Emitter toggle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Factor table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Factor toggle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Flash firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Gate measure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Identification/Serial number . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Key coordinates. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Location identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Reset system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Save parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Scale calibration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Scale reading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Scrape screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Serial get . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Serial loop back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Serial put . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Smallest box mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Weight units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Zero. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
TCP/IP communications setup command set . . . . . . . . . . . . . . . . . 77
TCP/IP command set summary . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Read gateway address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Set gateway address. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Read IP address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Set IP address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Read MAC address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Set MAC address. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Read port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Set port. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Read subnet address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Set subnet address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
APPENDIX B PARTS LIST . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

LIST OF FIGURES
Figure 1 Cubiscan 325 parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Figure 2 Invalid yellow shapes in measurement results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Figure 3 Gate cursor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Figure 4 Touchscreen cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Figure 5 Home screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Figure 6 First scale calibration screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Figure 7 Second scale calibration screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Figure 8 Calibration weights on scale . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Figure 9 Scale calibration complete. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Figure 10 Center cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Figure 11 Controller lid screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Figure 12 Jumper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Figure 13 SD card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Figure 14 Remove center cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Figure 15 Controller lid screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Figure 16 Jumper 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Figure 17 Jumper 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Figure 19 Load cell summing box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Figure 20 POT’s (Potentiometers). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Figure 21 Load cell wire connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Figure 22 Height receiver gate cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Figure 23 Height receiver inside top view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Figure 24 Height receiver inside bottom view. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Figure 25 Jumper position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Figure 26 Height transmitter gate cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Figure 27 Height transmitter inside top view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Figure 28 Height transmitter inside bottom view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Figure 29 Width transmitter gate cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Figure 30 Front gate cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Figure 31 Power cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Figure 32 Width receiver gate cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Figure 33 Width receiver inside view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Figure 34 Width receive jumper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Figure 36 Encoder screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Figure 37 Cable carrier bracket screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Figure 38 Cable carrier screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Figure 39 Controller box connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Figure 40 Cable carrier latches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Figure 41 Encoder magnet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Figure 43 Proximity sensor screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Figure 44 Proximity sensor cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Figure 46 Controller box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Figure 47 Controller Box Connectors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Figure 49 Controller box screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Figure 51 Motherboard cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Figure 53 Controller box screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Figure 55 Motherboard cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Figure 56 Power supply cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Figure 57 Power supply cage screw . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Figure 59 Load cell summing box screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Figure 60 Inside load cell summing box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Figure 61 Side view of load cell summing box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Figure 62 Bottom of load cell summing board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Figure 65 Inside load cell summing box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Figure 66 Cut view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Figure 67 Load cell connection wires . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Figure 68 Bottom of load cell summing board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Figure 69 Wires drawing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Figure 72 Wires drawing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Figure 73 Load cell cable nut . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Figure 74 Load cell cable attachments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Figure 75 Metal attachments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Figure 76 Load cell bolt cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Figure 77 Load cell bolts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Figure 78 Load cell and ball cup holder. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Figure 79 Screws securing wheel set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Figure 80 Carriage assembly view 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Figure 81 Carriage assembly view 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
CHAPTER 1
DIAGNOSTICS
This section describes the diagnostics procedures for the Cubiscan 325. This chapter is divided
into the following sections:
–“Booting process errors” on page 2

–“Dimensional errors” on page 4
–“Gate movement errors” on page 8
–“Miscellaneous errors” on page 10
–“Scale errors” on page 12
The figure below shows parts commonly referred to in the following sections.
Gate
Controller box
Encoder Load cell
summing box
Touchscreen Proximity sensor
Figure 1
Cubiscan 325 parts
Cubiscan 325 Service Manual 1

DIAGNOSTICS Booting process errors
Booting process errors

This section describes the various booting process errors that can occur with the Cubiscan 325.
Refer to the following sections for more information.
Failure in initialization process

Review the following information if there is a failure in the initialization process when the
Cubiscan 325 is turned on.
Initialization file
This process may fail if the SD card is missing or fails to load a needed file. Complete the
following steps if the initialization file process fails.
Note
Upon initialization failure, the Cubiscan 325 will use default settings. This may impact calibration.
1. Tap Menu > Units on the Cubiscan 325 touchscreen. Temporarily change any of the settings
on this screen to force the SD card to write.
2. Reboot the Cubiscan 325. Continue on to the next step if rebooting the system doesn’t work.
3. Verify that an SD card is installed. The SD card is located in the controller box. Remove the
SD card and make sure that the param.txt file is installed. For instructions on removing the SD
card, see “Updating the Firmware” on page 19.
4. Try using a new SD card (2-4 GB, standard or HC) with factory default parameter files.
5. If, after completing the above steps, the initialization file process still fails, please contact
Cubiscan Technical Assistance at 801.451.7000.
Reading gate
This process may be delayed and read DONE instead of PASS if the Cubiscan 325 fails to detect
gate board(s). Complete the following steps if the reading gate process reads DONE.
1. Make sure that the gate power cable is securely connected.
2. Make sure the gate ribbon cable(s) are connected.
3. Reboot the Cubiscan 325.
If, after completing the above steps, the reading gate process still fails, please contact Cubiscan
Technical Assistance at 801.451.7000.
Strobing gate
If this process fails contact Cubiscan Technical Assistance at 801.451.7000.

DIAGNOSTICS Booting process errors
Initializing scale
This process may fail if the Cubiscan 325 cannot communicate with the scale card. Complete the
following steps if the initializing scale process fails.
1. Make sure that all controller box cables are securely connected.
2. Make sure that all load cell summing box cables are securely connected.
4. Check to see if a scale card is present.
5. Is the LED light on the scale card lit?
6. If, after completing the above steps, the initializing scale process is still failing, please contact
Initializing lookup
If this process fails contact Cubiscan Technical Assistance at 801.451.7000.
Initializing Ethernet
This process may fail if the Cubiscan 325 fails to connect to Ethernet. Ethernet settings can be
configured under Menu > Configure > Ethernet. This may fail in DHCP mode. (This will fail if no
cable is connected.)
1. Make sure that the Ethernet cable is securely connected at both ends.
2. Try plugging your Ethernet cable into a network switch (instead of the Cubiscan) if possible.
This will help you know if you have a faulty Ethernet connection or not.
3. Check the Ethernet cable LED’s where they connect at the controller box. One light will be
green and the other will be strobing yellow if the Ethernet connection is functioning properly.
4. Contact your IT support.
Failure to turn on
Complete the following steps if the Cubiscan 325 fails to turn on when the power switch is turned
to the On position.
1. Is the power cable connected to both the Cubiscan 325 and a working outlet? If the Cubiscan
325 is mobile, is the portable power supply turned on?
2. Is the power switch in the ON position?
3. Is the touchscreen displaying a white screen? If so, go to step 6.
4. Is the display cable securely plugged into the controller box and display?

DIAGNOSTICS Dimensional errors
5. Check the fuses. The fuse drawer is located next to the power switch.
6. Try temporarily removing the SD card and booting in default mode.
7. Update the firmware. For information on how to do this, see “Updating the Firmware” on
page 19.
8. If, after completing the above steps, the Cubiscan 325 will not turn on, please contact
Dimensional errors
This section describes the various dimensional errors that can occur with the Cubiscan 325. Refer
to the following sections for more information.
Inconsistent measurement readings

Complete the following steps if you are receiving inconsistent measurement readings.
1. Make sure that the object you are measuring is not clear or transparent. The Cubiscan 325
can only measure objects that are opaque.
2. Does the object you are measuring have a rigid shape? If the object that you are measuring
does not have a rigid, stable shape (such as clothing) then it is able to change shape.
Measurements taken after an object has changed shape will reflect the current state of that
object.
3. If there are any invalid yellow shapes in your measurement results, refer to “Invalid yellow
shapes in measurement results” on page 6. If there are no invalid yellow shapes in your
measurement results, continue on to step 2.
4. Measure the calibration cube in different orientations multiple times to check for
dimensioning accuracy. If the Cubiscan 325 reports roughly the same measurements each
time, the Cubiscan 325 is measuring accurately. If the Cubiscan 325 is not reporting
consistent readings, continue on to the next step.
5. If the gate movement isn’t smooth, the carriage assemblies that guide gate movement may
need to be adjusted or replaced. For instructions on how to do this, see “Replacing/
Adjusting Carriage Assemblies” on page 48.
6. If, after completing the above steps, you are still receiving inconsistent measurement
readings, please contact Cubiscan Technical Assistance at 801-451-7000.
Incorrect height measurement

Complete the following steps if you are receiving incorrect height measurements.

1. Clean all four gate filters with a clean, damp (if needed), microfiber cloth. Use water to
dampen the cloth; do not clean the gate filters with a solvent as this could cause damage.
2. Make sure that all the controller box cables are securely attached.
3. Go to Menu > Diagnose > Gate. The threshold and sensitivity values are listed for the width
and height. The threshold values should be between 450 and 700. The sensitivity values
should be 100. If your values are incorrect, run an automatic threshold test. When this test is
run the Cubiscan 325 finds the top and bottom limits and automatically picks the best values.
Move the gate to the middle of the Cubiscan 325 and then tap ALL. Make sure the platform
is empty of all objects. This test will take several minutes. Do not touch the gate during this
test.
4. Go to Menu > Diagnose > Gate. This screen displays the current status of the LED beams.
Move the gate to the center of the glass platform and clear the platform of all objects. If the
LED beam bars show yellow, continue on to the next step.
5. Go to Menu > Diagnose > Gate (Page 2 of 3). From this screen, you can run a masking test
to mask LED’s that may be malfunctioning. You should only run this test if 3 or less of the
LED’s are not working. Do not run the masking test if a large amount of yellow is displayed on
the LED beam bars. If too many LED’s are masked, the Cubiscan 325 will not be able to
measure objects. To run the masking test, start with the gate in the home position (right side)
and slowly move it all the way to the left, and back into the home position. Tap Mask.
6. If, after completing the above steps, you are still receiving incorrect height measurements,
please contact Cubiscan Technical Assistance at 801.451.7000.
Item exceeds boundary

Complete the following steps if you are receiving the item exceeds boundary error message.
1. Yellow specks or lines often occur when there is dust or debris on the glass platform. Clean
both sides of the glass with a clean, damp cloth. You can use small amounts of glass cleaner
to clean the glass if necessary, making sure that the glass cleaner does NOT come into
contact with the gate filters. If glass cleaner comes into contact with the gate filters they may
need to be replaced. If your glass is scratched it may interfere with measurements. Contact
Cubiscan Technical Assistance at 801.451.7000 if you need to order a replacement glass
platform.
3. Although rare, does your facility have any type of unusual lighting? If so, try moving the
Cubiscan 325 to a different location with different lighting.
4. Are there invalid yellow shapes in your measurement results? If so, refer to “Invalid yellow
shapes in measurement results” on page 6.

5. Does the object you are measuring exceed or not meet the measurement range? The
measurement range for the Cubiscan 325 is 0.10 in (0.2 cm) to 36.00 x 24.00 x 24.0 0 in (90.0 x
60.0 x 60.0 cm).
6. Is the item you are measuring placed roughly in the center of the glass platform? The edges
of the glass platform may interfere with the measuring process when objects are placed too
close to the edge.
test.
8. Go to Menu > Diagnose > Gate (Page 2 of 3). From this screen, you can run a masking test
9. If, after completing the above steps, you are still receiving the item exceeds boundary error,
please contact Cubiscan Technical Assistance at 801.451.7000.
Invalid yellow shapes in measurement results

There are generally two types of invalid yellow shapes that can occur in measurement results;
yellow specks or lines, or a large amount of yellow in the measurement area. Examples of these
are shown below. Refer to the appropriate section below according to the type of yellow shape
that is being displayed in the measurement results.
Figure 2
Invalid yellow shapes in measurement results
Yellow specks or lines

Complete the following steps to eliminate yellow specks or lines that appear in measurement
results.

1. Yellow specks or lines often occur when there is dust or debris on the glass platform. Clean
both sides of the glass with a clean, damp cloth. If your glass is scratched it may interfere with
measurements. Contact Cubiscan Technical Assistance at 801.451.7000 if you need to order a
replacement glass platform.
LED beam bars show yellow, continue on to the next step.
4. Go to Menu < Diagnose > Gate (Page 2 of 3). From this screen, you can run a masking test
5. Try enabling the Cubiscan filter mode to eliminate any debris that is interfering with
measurements. To enable filter mode, go to Menu > Configure > Operation. Enable the
Filter Mode checkbox. This will cause the Filter mode option to be enabled on the Home
screen, where you can enable or disable it easily. Filter Mode only measures the largest item
detected on the platform.
Large amounts of yellow

Complete the following steps to eliminate large amounts of yellow that appear in measurement
results.
3. Check the light on the transmitter or receive boards. See “PART REPLACEMENT” on
page 26 for instructions on removing gate covers. The light is located about halfway up the
board on the left side. If this light is not lit, the board is not receiving power.
test.
LED beam bars show yellow, please contact Cubiscan Technical Assistance at 801.451.7000.

DIAGNOSTICS Gate movement errors
Gate movement errors

This section describes the various gate movement errors that can occur with the Cubiscan 325.
Refer to the following sections for more information.
Gate cursor not moving

Complete the following steps if the green gate cursor does not follow the gate’s movements.
Figure 3
Gate cursor
1. Make sure that the green LED encoder light is lit.
2. Check the encoder cable and make sure it is securely attached at both ends of the cable. If
doing this does not correct the problem, continue on to step 3.
3. Check the encoder magnetic strip and see if it is visibly damaged or peeled up. Contact
Cubiscan at 801.451.7000 if you need a replacement part.
4. Check the gap between the encoder and the magnetic strip. They should be as close as
possible without actually touching. Adjust the encoder if needed.
5. Go to Menu > Diagnostics > Encoder. The encoder value should read 0000 when the gate
is in the home position. Move the gate all the way to the left and back into the home
position. If the encoder value does not change, please contact Cubiscan Technical Assistance
at 801.451.7000.
Gate cursor out of box

Complete the following steps if the green gate cursor is out of the box.

DIAGNOSTICS Gate movement errors
1. When the Cubiscan 325 reboots, make sure that it declares “Cubiscan 325 Ready” after all
the files have been initialized. If it declares “Cubiscan 125 Ready,” the wrong Cubiscan may
be selected in the firmware.
2. If, after completing the above step, the gate cursor is still not functioning, please contact
Gate speed warning

The gate speed warning message is displayed if the gate is moved too fast to obtain a
measurement reading. The gate must be moved at a moderate speed to obtain accurate
measurement results.
Irregular gate movement

Complete the following steps if the gate movement is wobbly or uneven.
1. Make sure that the two tracks that control the gate movement are free of debris. Because the
carriers are self-lubricating there should be a lubricant on the tracks. Only the debris should
be removed from the track.
2. Make sure that no cables or objects are impeding the movement of the gate.
3. The carriage assemblies that control gate movement may need to be adjusted or replaced.
For instructions on how to do this, see “Replacing/Adjusting Carriage Assemblies” on
page 48.
4. If, after completing the above steps, the gate does not move smoothly, please contact
Return gate to home error

Complete the following steps if the return gate to home error occurs when the gate is in the
home position (right side of the Cubiscan 325). When the Cubiscan 325 is turned on the gate
must be in the home position.
1. Make sure that the home indicator is lit and the gate is in the home position.
2. Check the proximity sensor light. This is a little red light on top of the sensor. If this light is
out, the cable may be loose or disconnected. Check the cable and make sure it is securely
connected at both ends. If the light still does not light, the proximity sensor may need to be
replaced. If the Cubiscan 325 is off this light will also be off.
3. Check the green encoder light. If this light is out, the cable may be loose or disconnected.
Check the cable and make sure it is securely connected at both ends. If the light still does not
light, the encoder may need to be replaced. If the Cubiscan 325 is off this light will also be
off.

DIAGNOSTICS Miscellaneous errors
4. If, after completing the above steps, the return gate to home error keeps occurring or the
encoder or proximity sensor lights won’t light, please contact Cubiscan Technical Assistance
at 801.451.7000.
Miscellaneous errors
This section describes miscellaneous errors that can occur with the Cubiscan 325. Refer to the
following sections for more information.
Frozen or not functioning

Complete the following steps if the Cubiscan 325 is not functioning or frozen.
1. Turn the Cubiscan 325 off and allow power to drain for at least 20 seconds. Turn the Cubiscan
325 back on.
2. If cycling the power does not correct the problem, power the Cubiscan 325 off and remove
the SD card. The SD card is located in the controller box, to remove the SD card complete
the following:
–Make sure the Cubiscan 325 is turned off.

–Move the gate to the left side.
–Remove the two center cover thumb screws that are located on the right side of the system.
–Slide the center cover to the left so that you can access the controller.
–Use a 5/64 Allen wrench to remove the 14 screws holding the controller box lid in place.
–Remove the controller box lid.
–Locate the SD card and briefly remove it.
–Power the Cubiscan on without the SD card. If the Cubiscan works and is not frozen, you
need a replacement SD card. If the Cubiscan is still not functioning, power it off again and
continue on to the next step.
–Replace the SD card.
–Secure the controller box lid with the 14 screws.
–Turn the Cubiscan 325 back on.
3. Update the firmware. For information on how to do this, see “Updating the Firmware” on
page 19.
4. If, after completing the above steps, the Cubiscan 325 is still frozen or not functioning, please
contact Cubiscan Technical Assistance at 801.451.7000.
Ready indicator not lighting

The ready indicator will light after the Cubiscan 325 has completed the booting process. If this
indicator does not light, contact Cubiscan Technical Assistance at 801.451.7000.
Cubiscan 325 Service Manual 1 0

DIAGNOSTICS Miscellaneous errors
Touchscreen is not functioning

Complete the following steps if the touchscreen is frozen, behaving erratically, or responding
poorly.
2. Make sure the display cable is securely plugged in at both ends.
3. Is the touchscreen surface damaged? If the touchscreen is damaged, you may require a
replacement part. Contact Cubiscan Technical Assistance at 801.451.7000 to obtain a
replacement part.
4. Calibrate the touchscreen.
5. Temporarily remove the SD card. For instructions on how to remove the SD card, see
“Updating the Firmware” on page 19. You may not need to update the firmware, first try
simply removing the card for a moment. If doing this does not correct the problem, continue
on to step 6 below.
6. Update the firmware using the serial method. For information on how to do this, see
“Updating firmware via a serial connection” on page 20.
7. Check the touchscreen to circuit board wires. If any of these wires are damaged or pinched
you may need a replacement touchscreen. Refer to Figure 4 below.
Cables
Figure 4
Touchscreen cables
8. If, after completing the above steps, the touchscreen is still not responding, please contact

DIAGNOSTICS Scale errors
Scale errors
This section describes the various scale errors that can occur with the Cubiscan 325. Refer to the
following sections for more information.
Dashes in weight field

Review the following information if there are dashes in the weight field. The location of the
dashes is important.
Bottom dashes
Dashes in the bottom of the weight field mean that the scale is reading less than zero. If you have
dashes appearing in the bottom of the weight field, complete the following steps:
–Make sure that there are no fans blowing air onto the Cubiscan 325. The scale is sensitive and
moving air can affect scale readings.
–If there is no air interfering with the Cubiscan 325, proceed to step 1 below.
Middle dashes
Dashes in the middle of the weight field mean that the scale cannot find a stable reading. If you
have dashes appearing in the middle of the weight field, complete the following steps:
–Middle dashes can sometimes mean that there is no communication with the scale. To verify
that the Cubiscan 325 is communicating with the scale, go to Menu > Diagnose > Scale. If there
is no communication with the scale the Wgt field will display No Com. If there is no
communication with the load cells the Wgt field will display NoLC.
If you receive No Com
–Check the cable connections from the summing box to the controller.
–Check and see if the scale card LED is lit. If it is not lit, please contact Cubiscan Technical
Assistance at 801.451.7000 for a replacement part.
If you receive No LC
–Make sure all the individual load cell wires are connected in the summing box.
–Make sure that there are no fans blowing air onto the Cubiscan 325. The scale is sensitive and
moving air can affect scale readings.
–If there is no air interfering with the Cubiscan 325, proceed to step 1 below.
Top dashes
Dashes in the top of the weight field mean that the scale is reading over the scale limit.
–Make sure that there are no objects on the platform, especially objects that weigh over the
weight limit of 50 lb.

–Go to Menu > Diagnose > Scale. Compare the LDW and LWT values. If they are the same or
very similar, recalibrate the scale. Move on to the next step if this does not resolve your problem.
–If the scale is still not functioning properly, proceed to step 1 below.
Complete the following steps if there are still dashes in the weight field.
1. Make sure that the glass platform is securely in place.
2. Make sure that there are no objects on or leaning against the glass platform.
4. Make sure that all load cell summing box cables are securely attached.
5. Make sure the scale card is in the load cell summing box.
6. Check the gap between the scale overload bolts. There should be about a 2mm gap
between the bolts. If needed, adjust the bottom bolt with a wrench.
7. Make sure that there are no objects on the platform and zero the Cubiscan 325 by tapping
the Zero button that is found on the main screen. If an accurate weight is not displayed in the
weight field, continue on to the next step.
8. Calibrate the scale. For instructions on how to do this, see “Scale Calibration” on page 13.
9. If, after completing the above steps, there are still dashes in the weight field, please contact
Different load cells report different weights

Complete the following steps if the load cells are reporting different weights in each corner.
1. Make sure the glass platform is sitting on all four load cells and is level; adjust the feet
located in each corner if needed.
2. Make sure that no ball bearings have been lost. There should be one in each load cell cup.
3. Calibrate the scale. For more information on calibrating the scale, see “Scale Calibration” on
page 13.
4. Balance the load cells. For more information, see “Balancing the Load Cells” on page 23.
5. If, after completing the above steps, the load cells are still reporting different weights, please
contact Cubiscan Technical Assistance at 801.451.7000.

No zero indicator
Complete the following steps if the zero indicator is not lighting.
1. Make sure that the glass platform is free of all objects.
2. Make sure that there are no objects on or leaning against the glass platform.
3. Make sure the glass platform is securely in place.
4. Verify that no vibration or air movement (fans) is affecting the Cubiscan 325.
5. Check the gap between the scale overload bolts. There should be about a 2mm gap
between the bolts. If needed, adjust the bottom bolt with a wrench.
7. Make sure that all load cell summing box cables are securely attached.
8. Zero the Cubiscan 325 by tapping the Zero button that is found on the main screen. When
you zero the Cubiscan 325, make sure the platform is free of all objects.
9. If the zero indicator will still not light, calibrate the scale. For information on calibrating the
scale, see “Scale Calibration” on page 13.
10. If, after completing the above steps, the zero indicator is still not lighting, please contact

CHAPTER 2
SCALE CALIBRATION
To calibrate the Cubiscan 325 scale, you will need an official test weight up to 50 pounds (25 kg)
(it is recommended that you calibrate with the maximum weight).
IMPORTANT: Do not begin scale calibration until you have the test weight. Calibrating without
an accurate known weight (within 0.01 of a lb/kg) can make all future weight readings inaccurate.
When calibrating the scale, the Cubiscan 325 must be stable with no movement of the platform
such as that caused by vibration or air movement.
Scale calibration
Take the following steps to calibrate the Cubiscan 325 scale.
1. At the home screen, tap MENU.
Figure 5
Home screen
2. Tap CALIBRATE. Select the Scale option if it is not already selected. Make sure the weight
and weight units displayed are correct for the test weight you are using. Tap Next to begin
the scale calibration. You can change your units from lbs to kgs under MENU > CONFIGURE
> Units.

SCALE CALIBRATION Scale calibration
Figure 6
First scale calibration screen
3. The following screen is displayed. Clear the scale of all objects, and tap Next to continue.
Figure 7
Second scale calibration screen

SCALE CALIBRATION Scale calibration
4. Place the calibration weight(s) on the Cubiscan 325 platform (roughly in the center). An
example is shown below.
Figure 8
Calibration weights on scale
5. Tap Next to continue.
Figure 9
Scale calibration complete
6. You have finished calibrating the scale. Tap HOME to return to the home screen or if you
would like to try calibrating the scale again, tap Next.

CHAPTER 3
CLEANING
This section describes the procedure used to clean the Cubiscan 325. The Cubiscan 325 should
be cleaned as often as needed to maintain optimum performance.
Cleaning the Gate Filters

This section describes how to clean the gate filters. While dust won’t normally interfere with
operation, they should be cleaned routinely to prevent the possibility of interference.
To clean the gate filters, use a clean, damp (if needed), microfiber cloth. Use water to dampen
the cloth; do not clean the gate filters with a solvent as this could cause damage.
Cleaning the Glass Platform

This section describes how to clean the glass platform.
To clean the glass platform, remove it from the Cubiscan 325. Clean both sides of the platform
thoroughly with a clean, damp cloth. You can use small amounts of glass cleaner to clean the
glass if necessary, making sure that the glass cleaner does NOT come into contact with the gate
filters. If glass cleaner comes into contact with the gate filters they may need to be replaced.
If the glass platform is scratched it may interfere with measurements. Remove the glass platform
and try measuring. If this resolves the problem, you may need a new glass platform. If you need
to order a new platform, please contact Cubiscan Technical Assistance at 801.451.7000.
Cleaning the Touchscreen

This section describes how to clean the touchscreen.
To clean the touchscreen, moisten a soft cloth with water, then gently wipe the screen clean with
the cloth. Do not spray liquid directly on the touchscreen.

CHAPTER 4
UPDATING THE FIRMWARE
This section describes the procedures used to update the firmware for the Cubiscan 325. There
are two common methods used, updating the firmware via the SD card or a serial connection.
You should use the serial connection method when the firmware or touchscreen is
malfunctioning. Both methods are described below.
Updating firmware via the

SD card
This section describes how to update the Cubiscan 325’s
firmware using the SD card.
Items needed
–5/64 Allen wrench Figure 8
–CS325.bin file Center cover removal
Complete the following steps to update the firmware with

the SD card.
1. Power the Cubiscan 325 off.
2. Move the gate to the left side.
3. Remove the two center cover thumb screws that are

located on the right side of the system. See Figure 8.
4. Slide the center cover to the left so that you can

access the controller.
5. Using the Allen wrench, remove the 14 screws holding Figure 9

Controller lid screws
the controller box lid in place. Refer to Figure 9.
6. Remove the controller box lid.
7. To allow the firmware to be updated, you will need to

move a jumper. Move the jumper indicated in
Figure 10 from the Protected mode to the Write
mode.
8. Remove the SD card indicated in Figure 11.

Figure 10
Jumper

UPDATING THE FIRMWARE Updating firmware via a serial connection
9. Insert the SD card into your PC and copy the

provided CS325.bin onto the SD card. This new file
will replace any previous existing versions of the
CS325.bin file.
10. Remove the SD card from the PC and return it to its

slot.
11. Power the Cubiscan 325 on.
12. Go to MENU > Configure > Other. Select the Figure 11

correct bin file and tap Update Firmware. SD card
13. The Cubiscan 325 will take several moments to

update the firmware. Do not power off the Cubiscan
while the firmware is being updated, this may
damage circuit boards.
14. Once the Cubiscan reports Firmware Update

Complete, tap Reset. The Cubiscan will reboot with
the new firmware.
15. Move the jumper back to the Protected mode.

Moving the jumper to the Protected mode will
prevent the firmware file from being lost.
16. Replace the controller box lid and screws.
17. Slide the center cover back into place and tighten
the thumb screws. Figure 12
Remove center cover
18. To confirm the new firmware update, see “Checking
the firmware version” on page 22.
Updating firmware via a

serial connection
This section describes how to update the Cubiscan 325’s
firmware using a serial connection.
Items needed
–PC with serial port (or a USB to Serial Adapter)
–RS-232 Cable
–5/64 Allen wrench
–CS25Downloader.exe Figure 13
–CS325.bin file Controller lid screws

UPDATING THE FIRMWARE Updating firmware via a serial connection
Complete the following steps to update the firmware

using a serial connection.

located on the right side of the system. See
Figure 12.

4. Using the Allen wrench, remove the 14 screws

holding the controller box lid in place. Refer to Figure 14
Figure 8. Jumper 1
5. Remove the controller box lid.
6. To allow the firmware to be updated, you will need

to move two jumpers. The first jumper is located
near the SD card. Refer to Figure 14. Move the
jumper from the Exec mode to the Kernel mode.
7. Move the second jumper from the Protected mode

to the Write mode. Refer to Figure 15.
8. Connect the USB to serial adapter to the PC.

Figure 15
9. Connect one end of the RS-232 cable to the adapter Jumper 2
and the other end to the back of the Cubiscan 325
controller.
10. On your computer, open the CS125Downloader.exe.
11. Navigate to the CS125Downloader.exe folder using

the Directory.
12. Select CS325.bin from the Files window.
13. Select the port that the adapter is connected to.
14. Power the Cubiscan 325 on. If you are connected

correctly, the kernel version will be displayed in the
message box.
15. Click Program. The application will now program the

motherboard. When the firmware is done loading it
will then go through the verification process. This

UPDATING THE FIRMWARE Checking the firmware version
process is indicated by asterisks. You must wait until

this process is finished.
16. When the verification process has finished, power

the Cubiscan 325 down.
17. Move the jumper back to the Protected mode.
18. Move the jumper back to the Exec mode.
19. Replace the controller lid and the screws.
the thumb screws.
21. Restart the Cubiscan 325.
22. To confirm the new firmware update, see “Checking

the firmware version” below.
Checking the firmware

version
This section describes how to check the version of
firmware that the Cubiscan 325 is using.
1. Go to MENU > About > Version. The Main field

displays which version of firmware is being used.

CHAPTER 5
BALANCING THE LOAD CELLS
This section describes the procedure used to balance the load cells of the Cubiscan 325.
Balancing the load cells

This section describes how to balance the Cubiscan
325’s load cells.
Items needed
–Small flathead screwdriver
–5/64'' Allen wrench
–25 lb weight (it is recommended that the maximum
weight is used) Figure 1
Remove center cover
–Paper
–Pencil
Complete the following steps to balance the load cells.

Balanced load cells report the same weight. There are
four load cells located at each corner of the Cubiscan
325. To balance the load cells the Cubiscan 325 must be
on.
1. Make sure that there is no air blowing on the

Cubiscan 325, as this can disrupt the balancing
process.
Load cell summing
2. Zero the scale by tapping the Zero button located box
on the main screen.
Figure 13
3. On the Cubiscan 325’s touchscreen, go to MENU > Load cell summing box
Diagnostics > Scale. This screen will display the
current weight in the Wgt field.

located on the right side of the system. See Figure 1.

access the load cell summing box.

BALANCING THE LOAD CELLS Balancing the load cells
6. Remove the eight screws holding the load cell

summing board lid in place and remove the lid.
Refer to Figure 13.
7. To balance the load cells you will need to adjust the

variable resistors, which are also known as POTS
potentiometers or POT’s. To adjust a POT, use the
small flathead screwdriver to rotate the screw. See
Figure 14.
Rotating a POT clockwise will increase the added

weight from a load cell.
Figure 14
Rotating a POT counterclockwise will decrease the POT’s (Potentiometers)
added weight from a load cell.
Adjusting a POT will affect the other 3 POT readings.
The goal is to have all four corners display the same

weight value.
If you are ever adjusting a POT and hear a quiet

clicking, or notice that the weight value is not
changing when you make adjustments, you will need
to center that particular POT. Center the POT by
turning it at least 25 times in the same direction.
Then turn the POT the opposite direction 12 times.
Figure 15
The POT should now be centered.
Load cell wire connections
8. Place the 25 lb weight on each corner of the

Cubiscan 325. Record all four values. Figure 15
shows which Cubiscan 325 corner (where the load
cells are located) corresponds with each POT.
9. Choose the two corners that are closest to 25 lb.

These will be your first and second corners. Move
the weight back and forth between them. Adjust the
appropriate POT until the displayed weight values
for both corners are the same (this does not
necessarily need to be exactly 25 lb).
10. Choose your third corner. Move the weight back and
forth between corners one and three. Adjust the
POT’s until the same weight value is displayed for all
three of your selected corners.
11. Now move the weight to the fourth corner. Move the
weight back and forth between corners one and four.
Adjust the POT for corner four until the displayed
weight values are the same for each corner.

BALANCING THE LOAD CELLS Balancing the load cells
12. When all four corners read approximately the same

weight, the load cells are balanced.
13. Replace the load cell summing box lid and screw it
into place.
the thumb screws.
15. When everything has been replaced and the load

cells have been balanced, you need to recalibrate
the scale. For instructions on calibrating the scale,
see “Scale Calibration” on page 13.

CHAPTER 6
PART REPLACEMENT
This section describes the procedures used to replace various parts of the Cubiscan 325. The
parts are listed below.
–“Replacing a fuse” on page 26

–“Replacing a height receiver board” on page 27
–“Replacing a height transmitter board” on page 28
–“Replacing a width transmitter board” on page 29
–“Replacing a width receiver board” on page 31
–“Replacing the encoder” on page 32
–“Replacing the encoder magnet strip” on page 34
–“Replacing the proximity sensor” on page 35
–“Replacing the controller box” on page 36
–“Replacing the motherboard” on page 38
–“Replacing the power supply” on page 39
–“Replacing the scale card” on page 41
–“Replacing the load cell summing board” on page 43
–“Replacing a load cell” on page 44
–“Replacing/Adjusting carriage assemblies” on page 47
Replacing a fuse
This section describes how to replace a fuse on the
Cubiscan 325.
Items needed
–Replacement fuse
Complete the following steps to replace a fuse.
2. Disconnect the power cord from the Cubiscan 325.
3. The fuse drawer is located next to the power switch.

Open the fuse drawer by pushing the top and
bottom tabs simultaneously.
4. Remove the old fuse and replace it with the new

fuse.

PART REPLACEMENT Replacing a height receiver board
5. Shut the fuse drawer.
6. Reconnect the power cord.
Replacing a height
receiver board
Figure 16
This section describes how to replace the height Height receiver gate cover
receiver board on the Cubiscan 325.
Items needed
–Regular and small Phillips screwdriver
–Replacement height receiver board
Complete the following steps to replace a height

receiver board. The height receiver boards are the
boards located on the front side of the gate.
2. Remove the six screws shown in Figure 16 and then Figure 17

remove the gate cover. Height receiver inside top view
3. There are two height receiver boards that can be

replaced, the top and bottom board. Make sure you
replace the correct board.
4. Disconnect the ribbon cables by simultaneously

pushing the tabs located on each end of the
connector outwards. The ribbon connectors are
shown in Figure 17.
5. Disconnect the power cables, indicated in Figure 18.
6. Using the small Phillips screwdriver, unscrew the six

screws holding the transmitter board in place. Figure 18
Height receiver inside bottom view
7. Carefully remove the damaged board and replace it

with the new board. Handle the board with care; the
LED’s are fragile and can be broken. Make sure you
orient the board correctly, with the power connector
in the bottom-left corner.
8. Screw the replacement board into place.

PART REPLACEMENT Replacing a height transmitter board
9. Important! Make sure that the jumper is set to the 4

position for the top board or the 3 position for the
bottom board. See Figure 19.
10. Reattach the power cable and transmit ribbon, as

indicated in Figure 17 and Figure 18. Make sure the
transmit ribbon has been firmly locked into place,
with both tabs securely snapped.
11. Replace the gate cover and screw it into place.

Figure 19
12. Power the Cubiscan 325 on. Jumper position
13. You now need to run a threshold test. Go to Menu >

Diagnose > Gate. Move the gate to the middle of
the Cubiscan and then tap ALL. This test will take
several minutes to complete.
14. Your Cubiscan should now be functioning normally.
Replacing a height
transmitter board
This section describes how to replace a height
transmitter board on the Cubiscan 325.
Items needed
–Regular and small Phillips screwdriver Figure 20
–Replacement height transmitter board Height transmitter gate cover
Complete the following steps to replace a height

transmitter board. The height transmitter board is
located on the back side of the gate, the opposite side
of the touchscreen display.
2. Remove the six screws shown in Figure 20 and then

remove the gate cover.
3. There are two height transmitter boards that can be

replaced, the top and bottom board. Make sure you Figure 21
replace the correct board. Height transmitter inside top view


PART REPLACEMENT Replacing a width transmitter board
connectors outwards. These ribbon connectors are

indicated in Figure 21.
5. Disconnect the two power cables, indicated in

Figure 22.
6. Unscrew the six screws holding the board in place,

using the small Phillips screwdriver.

with the new receiver board. Handle the board with
care; the LED’s are fragile and can be broken. Make
sure you orient the board correctly, with the power
connectors in the bottom-left corner.
Figure 22
Height transmitter inside bottom view
8. Screw the replacement board into place.
9. Reattach the power cables and receive ribbons, as

indicated in Figure 21 and Figure 22. Make sure the
ribbon cables have been firmly locked into place,

13. Your Cubiscan should now be functioning normally.
Replacing a width
transmitter board Figure 23
Width transmitter gate cover
This section describes how to replace a width

transmitter board.
Items needed
–Regular and small Phillips screwdriver
–3/16'' nut driver
–Replacement width transmitter board
Figure 24
Front gate cover

PART REPLACEMENT Replacing a width transmitter board
Complete the following steps to replace a width

transmitter board. The width transmitter boards are
located at the bottom of the gate.
2. You will need to remove the back gate cover to

access this board. Remove the six screws shown in
Figure 21 and then remove the gate cover.
3. Unplug the bottom power cable from the height

transmitter board located at the back of the
Cubiscan.
4. Remove the two screws shown in Figure 24 on the Figure 25

front of the gate so that the gate tray can slide out. Power cables
5. Start sliding the gate tray out slowly from the back of
the gate. Handle the gate tray gently to avoid
damaging additional boards. Make sure that no
cables are being caught. If needed, remove the front
gate cover to make sure that no cables are caught
on the sliding tray.
6. As you keep pulling the tray out, unplug the two

ribbon cables that are connected on the underside
of the tray.
7. When you have pulled the tray out completely, flip it

over to show the green sides of the boards.
8. There are two width transmitter boards that can be

replaced. Make sure you replace the correct board.
9. Unplug the two power cables and set them aside.
10. Use the Phillips screwdriver to remove the six screws

holding the board to the metal frame.
11. Use the nut driver to remove the six nuts holding the
damaged board to the sliding tray.
12. Remove the board and replace it with the new

board. Handle the board with care; the LED’s are
fragile and can be broken. Make sure you orient the
board correctly, with the power connectors towards
the back of the Cubiscan.
13. Use the six screws and nuts to secure the board in
place. Reattach the power cables.

PART REPLACEMENT Replacing a width receiver board
14. Start sliding the gate tray back into the gate,
plugging in the ribbon cables as you go. Make sure
you plug the end of the ribbon cable into the end
connector on the board. The middle of the ribbon
cable will then plug into the connector on the
middle of the board. Make sure the ribbon cables
have been firmly locked into place, with both tabs
securely snapped.
15. Replace the screws that were removed from the front
gate cover.
16. Plug the power cable back into the height

transmitter (back) board.
17. Make sure no cables are being pinched, then

replace the gate cover and screw it into place.

20. Your Cubiscan should now be functioning normally. Figure 26

Width receiver gate cover
Replacing a width
receiver board
This section describes how to replace a width receiver
board on the Cubiscan 325.
Items needed
–Regular and small Phillips Screwdriver
–Replacement width receiver board Figure 27
Width receiver inside view
Complete the following steps to replace a width receiver
board. The width receiver boards are located on top of
the gate.
2. Remove the four screws shown in Figure 26 and then

remove the gate cover.

PART REPLACEMENT Replacing the encoder

connectors outwards.
4. Disconnect the two power cables.
5. Remove the six screws holding the board in place,

using the Phillips screwdriver.

with the new board. Handle the board with care; the
LED’s are fragile and can be broken. Make sure you Figure 28
Width receive jumper
orient the board correctly, with the power
connectors towards the back of the Cubiscan.
7. Screw the replacement receiver board into place.
8. Make sure the jumper is set to the 1 position for the

board closest to the back of the Cubiscan. If you are
replacing the board closer to the front of the
Cubiscan, make sure that jumper is set to the 2
position. An example of the jumper in position 3 is
shown in Figure 28.
9. Reattach the power and ribbon cables. Make sure

the ribbon cables have been firmly locked into place,

Figure 29
13. Your Cubiscan should now be functioning normally. Remove center cover
Replacing the encoder

This section describes how to replace the encoder.
Items needed
–Small and regular Phillips screwdriver
–Wire cutter

PART REPLACEMENT Replacing the encoder
–Zip ties
–Replacement encoder cable
Complete the following steps to replace the encoder

and attached cable.
1. Power off the Cubiscan 325.

Figure 29.
3. Slide the center cover to the left so that you can Figure 30
access the controller. Encoder screws
4. Move the gate into the home position (the right side
if facing the front of the Cubiscan 325).
5. We recommend trying to work around the glass

platform without removing it. If it becomes a
nuisance, carefully lift the platform using two people
and set it aside.
6. Using the 3/32'' Allen wrench, remove the two

screws shown in Figure 30 that hold the encoder in
place.
Figure 31
7. Cut the two zip ties holding the encoder cable in Cable carrier bracket screws
place.
8. Using the Phillips screwdriver, remove the two screws

holding the cable carrier bracket in place. Refer to
Figure 31. The cable carrier bracket is located on the
underside of the gate, where the cable carrier meets
the gate.
9. Using the small Phillips screwdriver, remove the four

screws holding the other end of the cable carrier in
place. See Figure 32.
10. Unplug the power, encoder, and ribbon cables

indicated in Figure 33. Figure 32
Cable carrier screws
11. Lay the cable carrier out flat.
12. Pop off the plastic cable carrier latches located on

top of the cable carrier. Refer to Figure 34.
13. Remove the damaged encoder and cable and

discard it. Remove the end of the cable carrier if

PART REPLACEMENT Replacing the encoder magnet strip
needed by pinching the joints together and

snapping it out of place.
Gate DB25
14. Screw the replacement encoder into place on the ribbon Encoder
gate bracket. The cable should face away from the
gate. Make sure that the arrow on the encoder is
pointing down. The encoder should hover just
above the magnetic strip, but should not touch it. Gate DB9
Gate ribbon
15. Route the cable into the cable carrier and secure it power
with zip ties. Snap the end of the cable carrier in Figure 33
place if you removed it in an earlier step. Controller box connectors
16. Snap the plastic cable carrier latches back into place.
17. Replace the cable carrier bracket and screw it in

place.
18. Tuck the cable carrier back into its former position
and screw it into place.
Cable carrier latches
19. Plug and screw the gate power and encoder cables
back into place. Refer to Figure 33. Figure 34
Cable carrier latches
20. Screw the ribbon cables back into place.
22. Move the gate slowly back and forth and make sure
that everything appears to be working correctly.
Make sure that no wires are being pinched and the
gate has free movement. Make sure the encoder
does not touch the magnetic strip but is very close
to it. Make sure the green light on the encoder is lit.
23. Replace the glass platform if you removed it.
24. Replace the center cover and tighten the thumb

screws that hold it in place.
Replacing the encoder

magnet strip
This section describes how to replace the encoder
Figure 35
magnet. The encoder magnet sits on top of the back Encoder magnet
linear guide. Refer to Figure 35.

PART REPLACEMENT Replacing the proximity sensor
Items needed
–Solvent (such as rubbing alcohol)
–Replacement encoder magnet
Complete the following steps to replace the encoder

magnet.
2. Peel up the damaged encoder magnet and discard

it.
3. Use a solvent to remove the sticky residue left on the

linear guide by the encoder magnet.
4. Peel the plastic backing off of the replacement

encoder magnet and carefully place it on the back
linear guide. The magnet should extend until it is
underneath the encoder. The magnet should be
roughly centered on the width of the linear guide;
equal parts of the linear guide should show on each
side of the encoder magnet.
5. Power the Cubiscan 325 back on.
Replacing the proximity

sensor
Figure 36
Remove center cover
This section describes how to replace the proximity
sensor.
Items needed
–Phillips screwdriver
–Replacement proximity sensor
Complete the following steps to replace the proximity

sensor.
2. Move the gate to the left side.

located on the right side of the system. Figure 37
Proximity sensor screws

PART REPLACEMENT Replacing the controller box

5. Use the Phillips screwdriver to remove the two

screws holding the proximity sensor in place. Refer
to Figure 37. The proximity sensor is located in the
front, right corner of the Cubiscan.
6. Twist the cable lock indicated in Figure 38. This will

release the cables.
7. Discard the damaged proximity sensor.
8. Screw the replacement proximity sensor in place.

Figure 38
Proximity sensor cables
9. Screw the proximity sensor cables together, make
sure to twist the cable lock so that the cables are
locked together.
the thumb screws.
11. Power the Cubiscan 325 back on.
Replacing the controller

box
This section describes how to replace the controller. The
controller box is located on the right side of the Figure 39
Cubiscan 325. Remove center cover
Items needed
–Small Phillips screwdriver
–5/16'' wrench
–Replacement controller box
Complete the following steps to replace the controller.
1. Power the Cubiscan 325 off and disconnect the

power cord.

located on the right side of the system.
Figure 40
3. Slide the center cover to the left so that you can Controller box

PART REPLACEMENT Replacing the controller box
4. Unplug all cables that connect to the controller.

Refer to Figure 41 for cable locations. Depending on
your connection choice, you may only need to
Gate DB25
remove one (or none) of the following cables; ribbon
Proximity USB
Ethernet, USB, or serial. sensor
Encoder Display
•To remove the Ethernet cable, press the tab and

pull it straight out.
•To remove the USB or display cable, simply pull it

straight out using even pressure. Gate DB9 Ground
ribbon cable Ethernet
•To remove the serial or load cell cable, loosen the Gate Load cell Serial
power
screws and pull the cable straight out. summing
Figure 41
•To remove the gate DB9 and gate DB25 ribbon
Controller Box Connectors
cables, use the Phillips screwdriver to loosen the
screws, and pull the cables straight out.
•To remove the gate power, proximity sensor, and

encoder cables; unscrew the cables and pull them
straight out.
5. Disconnect the ground cable by using a 5/16''

wrench to remove the nut.
6. Slide the controller box to the right (if you are facing
the front of the Cubiscan 325) and up to remove it
from the Cubiscan 325.
7. Locate the replacement controller box and place it

in the Cubiscan 325 base assembly, being sure to
slide the thumb screws into the slots. The controller
box connector side should be facing left, if you are
facing the front of the Cubiscan 325.
8. Reconnect all the necessary cables to the controller

box. For more information refer to Figure 41 or step
4.

the thumb screws.
10. Reconnect the power cord and power the Cubiscan

325 on.

PART REPLACEMENT Replacing the motherboard
Replacing the
motherboard
This section describes how to replace the motherboard.
The motherboard is located inside the controller box.
Handle the motherboard with care and avoid exposing it
to static electricity.
Items needed
–Small Phillips screwdriver Figure 42
–Replacement motherboard Remove center cover
Complete the following steps to replace the

motherboard.

Figure 42.

4. Using the 5/64'' Allen wrench, remove the 14 screws

holding the controller box lid in place and remove
the lid. See Figure 43. Figure 43
Controller box screws
5. Disconnect the following cables that are connected
to the outside of the controller box. See Figure 44.
–Load Cell Summing Cable Gate DB25

Proximity USB
ribbon
sensor
–Depending on your connection choice, you may only Display
Encoder
need to remove one (or none) of the following cables;
Ethernet, USB, or serial.
6. Disconnect the three ribbon cables that are attached

to the mother board. See Figure 45.
Gate DB9 Ground
7. Disconnect the proximity sensor cable (part number
Gate Load cell Serial
13320), the encoder cable (part number 13319), and power
the gate power cable (part number 13314) where summing
they connect to the motherboard. See Figure 45. Figure 44
Controller box connectors

PART REPLACEMENT Replacing the power supply
8. Using the Phillips screwdriver, remove the screws

(four total) located on each corner of the
motherboard.
9. Carefully remove the motherboard and discard it.
10. Locate the replacement motherboard and screw it Proximity

into place.
11. Reconnect the cables that were disconnected in

previous steps.
12. Replace the controller box lid and screw it in place. Gate Power Ribbon Cables Encoder
13. Slide the center cover back into place and tighten Figure 45
the thumb screws. Motherboard cables
Replacing the power

supply
This section describes how to replace the power supply.
The power supply is located in the controller box.
Handle the power supply with care.
Items needed
Figure 46
–Pliers Remove center cover
–Replacement power supply
Complete the following steps to replace the power

supply.

located on the right side of the system.

access the controller. See Figure 46.
4. Using the 5/64'' Allen wrench, remove the 14 screws

holding the controller box lid in place and remove
the lid. See Figure 47. Figure 47
Controller box screws

PART REPLACEMENT Replacing the power supply
5. Disconnect the following cables that connect to the

outside of the controller box. See Figure 48.
Gate DB25
–Load Cell Summing Cable Proximity USB
ribbon
sensor
encoder Display
–Depending on your connection choice, you may only
need to remove one (or none) of the following cables:
Ethernet, USB, or serial.
6. Disconnect the three ribbon cables that are attached Gate DB9
to the motherboard. See Figure 49. Ground
Gate Load Cell Serial
7. Disconnect the proximity sensor cable (part number power summing
13320), the encoder cable (part number 13319), and
the gate power cable (part number 13314) where Figure 48
they connect to the motherboard. See Figure 49. Controller box connectors
8. Using the Phillips screwdriver, remove the screws

(four total) located on each corner of the
motherboard.
9. Carefully remove the motherboard and set it aside.

Proximity
10. Disconnect all three of the cables attached to the

power supply. You may need to use pliers to remove
the ground cable connection. See Figure 50.
11. Using the Phillips screwdriver, remove the screw

holding the power supply cage lid in place. See Gate power Ribbon cables Encoder
Figure 51.
Figure 49
Motherboard cables
12. Remove the cage lid and set it aside.
13. Using the Phillips screwdriver, remove the four

screws holding the power supply board down. The
screws are located in each corner of the power
supply board.
14. Remove the power supply and discard it.
15. Locate the replacement power supply and screw it Power supply cables
into place. Figure 50
Power supply cables
16. Reconnect the power supply cables.
17. Replace the cage lid and screw it into place.
18. Replace the motherboard and screw it into place.
19. Reconnect the motherboard cables.

PART REPLACEMENT Replacing the scale card
20. Replace the controller box lid and screw it into place.
the thumb screws.
Screw
Figure 51
Power supply cage screw
Replacing the scale card

This section describes how to replace the scale card.
The scale card is located in the load cell summing box.
Handle the scale card with care and avoid exposing it to
static electricity.
Items needed Figure 52

–5/64'' Allen wrench Remove center cover
–Replacement scale card
Complete the following steps to replace the scale card.

Figure 52.
Figure 53
3. Slide the center cover to the left so that you can Load cell summing box screws
4. Use the 5/64'' Allen wrench to remove the eight

screws holding the load cell summing board lid in
place and remove the lid. Refer to Figure 53.
5. Disconnect the load cell summing cable by

loosening the screws and pulling the cable straight
out. Refer to Figure 54.
6. Using the Phillips screwdriver, remove the five screws

holding the load cell summing board in place. Refer
to Figure 54. Once these screws have been

PART REPLACEMENT Replacing the scale card
removed, carefully lift the boards up and turn them

over. Make sure that the colored load cell
connection wires are not moved or disconnected
Screws Load cell
during this process.
summing Cable
7. Unscrew the two screws on the bottom of the load
cell summing board. Refer to Figure 56.
8. Remove the scale card and discard it.

Screws
9. Locate the replacement scale card and screw it into
place.
Figure 54
Inside load cell summing box
10. Screw the load cell summing board in place.
11. Reconnect the load cell summing cable.
12. Replace the load cell summing box lid and screw it in
place.
the thumb screws.
Load cell
Scale card summing board
Figure 55
15. Calibrate the Cubiscan 325 scale. For instructions on Side view of load cell summing box
calibrating the scale, see “Scale Calibration” on
page 13.
Screws
Figure 56
Bottom of load cell summing board

PART REPLACEMENT Replacing the load cell summing board
Replacing the load cell

summing board
This section describes how to replace the load cell
summing board. The load cell summing board is located
in the load cell summing box. Handle the load cell
summing board with care and avoid exposing it to static
electricity.
Figure 57
Items needed Remove center cover
–Small flathead screwdriver
–Replacement load cell summing board
Complete the following steps to replace the load cell

summing board.
1. Power the Cubiscan 325 off. Figure 58

Load cell summing box
located on the right side of the system. See Screws Load cell
Figure 57. summing Cable


screws holding the load cell summing board lid in Screws
Figure 59
Inside load cell summing box
5. Disconnect the load cell summing cable by
loosening the screws and pulling the cable straight
out. Refer to Figure 59.
6. Disconnect all the load cell connection wires by

loosening the corresponding flathead screw with a
small flathead screwdriver. Refer to Figure 61.
7. Using the Phillips screwdriver, remove the five screws

holding the load cell summing board in place. Refer Load cell
Scale card summing board
to Figure 59. Carefully remove the load cell summing
board and turn it over. Figure 60
Cut view
8. Remove the two screws fastening the load cell
summing board and scale card together. Refer to
Figure 62.

PART REPLACEMENT Replacing a load cell
9. Remove the load cell summing board and discard it.
10. Locate the replacement load cell summing board

and screw it into the scale card.
11. Screw the load cell summing board into place.
12. Reconnect the load cell connection wires. Refer to

Figure 63.
Figure 61
13. Reconnect the load cell summing cable. Load cell connection wires
15. Balance the load cells. For instructions on this

process, see “Balancing the Load Cells” on page 23. Screws
16. Calibrate the Cubiscan 325. See “Scale Calibration”

on page 13 for calibration instructions.
Figure 62
Bottom of load cell summing board
Figure 63
Wires drawing
Replacing a load cell

This section describes how to replace a load cell. The
Cubiscan 325 has four load cells, located in each corner.
Items needed
–Small, short flathead screwdriver
–7/16'' wrench (2)
–17/32'' wrench
–3/8'' socket with a quarter inch ratchet Figure 64
–Replacement load cell Remove center cover
–Zip tie cutters
–Zip ties

Complete the following steps to replace a load cell.
2. Using two people, remove the glass platform and set

it aside.

Figure 64.

access the load cell summing box. Figure 65
Load cell summing box
screws holding the load cell summing box lid in
6. Locate the damaged load cell cable and disconnect

the load cell connection wires by loosening the
corresponding flathead screw with a small flathead Figure 66
screwdriver. Refer to Figure 66. You only need to Wires drawing
disconnect the wires that correspond to the
damaged load cell cable.
7. Remove the nut holding the load cell cable in the

load cell summing box using the 7/16'' wrench. Refer
to Figure 67.
Load cell cable nut
8. Remove the cable from the load cell summing box

and use the two 7/16'' wrenches to loosen the metal
Figure 67
attachments on the damaged load cell cable. Load cell cable nut
Remove the attachments indicated in Figure 68 and
Figure 69. You will need these attachments for the
new load cell cable.
9. Remove the load cell ball from the damaged load

cell and keep it in a safe location.
10. Locate the damaged load cell body and remove the
black, plastic cover near the load cell. See Figure 70.
This cover protects the bolts that hold the load cell
Attachments
in place. Use the flathead screwdriver to pry the
cover up.
Figure 68
Load cell cable attachments
11. Unscrew the two bolts holding the load cell in place
using the 3/8'' socket with a quarter inch ratchet.
Refer to Figure 71.

12. Both ends of the damaged load cell should now be

loose. To remove the load cell cable, all you need to
do is cut the zip ties holding the cable in place. We
recommend taking pictures of the wiring so that you
can duplicate it later. Attachments
Figure 69
13. Remove the damaged load cell body and the Metal attachments
attached load cell cable. You will then need to use
the 17/32'' wrench to detach the ball cup holder
from the load cell. See Figure 72.
14. Screw the new load cell and ball cup holder
together.
15. Bolt the new load cell body loosely into place. You
will tighten it in a later step.
Figure 70
16. Route the new load cell cable, using the same route Load cell bolt cover
observed in an earlier step.
17. Use zip ties to secure the load cell cable in place.
18. Use the metal attachments and attach them to the

new load cell cable. Refer to Figure 68 and
Figure 69.
19. Route the new load cell cable into the load cell Figure 71
summing box and secure it using the nut from step Load cell bolts
7.
20. Reconnect the load cell connection wires. Refer to

Figure 66.
21. Replace the ball in the ball cup holder.
22. Replace the glass platform. Figure 72

Load cell and ball cup holder
23. Completely tighten the bolts that hold the load cell
in place.
25. When you have finished replacing the load cell you
will need to balance the load cells. For instructions
on balancing the load cells, see “Balancing the Load
Cells” on page 23.

PART REPLACEMENT Replacing/Adjusting carriage assemblies
Replacing/Adjusting
carriage assemblies
This section describes how to replace or adjust a
carriage assembly. If you are replacing a carriage
assembly it will most likely need to be adjusted. The
carriage assemblies are the wheels that allow linear gate
movement. There are two types of carriage assemblies
and linear guides on the Cubiscan 325. The back linear Figure 73
guide is an open rail that uses two three-wheel carriage Screws securing wheel set
assemblies. The front linear guide is a V-rail that uses
two three-wheel carriage assemblies. The V-rail carriage
assembly has V-rail compatible wheels.
Items needed
–Specialty carriage assembly wrenches
–Replacement carriage assembly (if needed)
Complete the following steps to replace or adjust a Hold this nut in place
carriage assembly.
Figure 74
1. Using a 5/32'' Allen wrench, remove the two screws Carriage assembly view 1
holding the wheel set in place that you need to
adjust or replace. Refer to Figure 73.
2. Remove the wheel set that you are trying to adjust or

replace.
3. Adjust the position of the carriage assembly wheels

by using the two carriage assembly wrenches. Use
one wrench to hold the nut located next to the
wheel in place. Use the other wrench to adjust the Adjust this nut
nut that moves the middle wheel. Refer to Figure 74
and Figure 75. Adjusting the wheels can be a Figure 75
delicate process, as small wheel adjustments can Carriage assembly view 2
result in large differences.
You want the carriage assembly to fit snug in the

linear guide but not so snug that it restricts gate
movement or catches.
4. Once the wheels slide nicely in the guide, screw the

wheel set into place.

APPENDIX A
COMMUNICATIONS
PROTOCOL
This appendix contains the cable pin assignments and command set description for the interface
between the Cubiscan 325 and a host computer via a serial RS-232 connection, a USB
connection, as well as for the interface between the Cubiscan 325 and a network via an Ethernet
TCP/IP connection.
The “Command set summary” on page 52 lists the command sets that can be used to set up the
Cubiscan 325 for cubing and weighing. These command sets can also be used in the actual
cubing and weighing process.
The “TCP/IP command set summary” on page 78 lists the commands used to set up the
Cubiscan 325 for TCP/IP communications with a network.
Serial (RS-232-C) cable pin assignments

The Cubiscan 325 serial ports use the EIA RS-232-C communications protocol. The data is serially
transmitted ASCII characters.
The following table shows the serial connector pin assignments. All other pins are not
connected.
RS-232-C male DB 9-pin assignments

Pin Signal Description
Pin 2 RXD Commands from the host computer
Pin 3 TXD Data from the controller unit to the host
Pin 5 SGND Signal ground (DB-9 connector)
CubiScan 325 48
COMMUNICATIONS PROTOCOL Ethernet (TCP/IP) cable pin assignments
The following table shows the parameters for asynchronous communications through the RS-232
serial cable.
Asynchronous
communication parameters
Baud Rate 9600
Parity None
Data Bits 8
Start Bits 1
Stop Bits 1
Ethernet (TCP/IP) cable pin assignments

The Cubiscan 325 Ethernet port uses the 10/100Base-T TCP/IP communications protocol. The
following table shows the Ethernet RJ-45 connector pin assignments.
RJ-45 connector pin assignments
Pin Signal Description

1 TD+ Transmit Data
2 TD- Transmit Data
3 RD+ Receive Data
4 NC No Connection
5 NC No Connection
6 RD- Receive Data
7 NC No Connection
8 NC No Connection
The following table shows the parameters for the default Ethernet port settings.
Ethernet port (default settings)

IP address DHCP or Static (Default static
10.1.100.100)
IP com port 1050
TFTP port 69
The Ethernet port can be configured via this command set or through the touch interface.
Commands exist to configure the Port, IP address, Subnet address and Gateway address.
CubiScan 325 Service Manual 49

COMMUNICATIONS PROTOCOL USB port cable pin assignments
Ethernet port configuration (TCP) commands may be sent via the PC/COM (RS-232) or USB
ports, but NOT the Ethernet port.
The following lists show the files available for TFTP binaries.
Files available for TFTP binary GET.

• cs125img.bmp
• cs125imz.bmp
• cs125isc.bmp
• param125.txt
Files available for TFTP binary PUT.

• param125new.txt
• cs125.bin
USB port cable pin assignments

The Cubiscan 325 includes a USB 2.0 type B connector, as shown below.
The following table shows the USB 2.0 type B connector pin assignments.
USB 2.0 type B connector pin assignments

Cable
Pin Name Description
Color
1 VCC Red +5 VDC
2 D- White Data -
3 D+ Green Data +
4 GND Black Ground
It is configured as a communications device class (or USB CDC). The device attaches, on the USB
side, to an RS-232 communications line and the computer operating system. This makes the USB
device appear as a traditional RS-232 port.
The Cubiscan 325 command set can be sent, via USB, using RS-232 communication software.

COMMUNICATIONS PROTOCOL Cubiscan 325 command set
The following table shows the parameters for asynchronous communications through the USB
cable.
Asynchronous
communication parameters
Baud Rate 9600
Parity None
Data Bits 8
Start Bits 1
Stop Bits 1
Cubiscan 325 command set

This section describes the commands recognized by the Cubiscan 325 to cube and weigh
objects and to set up the Cubiscan 325 for cubing and weighing (dimension units, factor toggle,
calibration, and so on).
All command packets begin with a STX (start of text) and end with an ETX (end of text), CR
(carriage return), and LF (line feed). Each command has a Command field and an optional Data
field. For example:
<STX><COMMAND><DATA><ETX><CR><LF>
All commands receive either an Acknowledge response (ACK), or a Negative Acknowledge

response (NACK). An ACK includes the Command followed by an “A” and may include a data
field. A NACK includes the Command followed by a “N,” indicating that an error occurred. For
example:
ACK:<STX><COMMAND><A><DATA><ETX><CR><LF>
NACK:<STX><COMMAND><N><ETX><CR>
The Cubiscan 325 responds with a question mark NACK to any unrecognized Command. For
example:
<STX><?><N><ETX><CR><LF>
When a NACK is sent by the Cubiscan 325, the operation associated with that command is
aborted due to the error.

Command set summary

The Cubiscan 325 recognizes the following commands from the command set for a serial, USB,
or Ethernet connection.
The table below shows the Command Set Summary.

(A) - Command Character
(B) - Command Hex Value(s)
User Command Name (A) (B) Page
“Build number” b 62h 53
“Cubiscan 100 compatible measure M 4Dh 53
mode”
“Dimension units” “ 22h 55
“Emitter toggle” e 65h 56
“Factor table” f 66h 57
“Factor toggle” F 46h 58
“Flash firmware” l 6Ch 59
“Gate measure” m 6Dh 59
“Identification/Serial number” I 49h 61
“Key coordinates” k 6Bh 62
“” L 4Ch 62
“Model” ! 21h 63
“Reset system” x 78h 64
“Save parameters” . 2eh 65
“Scale calibration” S 53h 66
“Scale reading” s 73h 67
“Scrape screen” a 61h 68
“Serial get” g 67h 68
“Serial loop back” P 50h 69
“Serial put” p 70h 70
“Smallest box mode” j 6Ah 71
“Test” T 54h 72
“Units” U 55h 73
“Values” V 56h 74
“Weight units” # 23h 76
“Zero” Z 5Ah 76

Build number
This command causes the Cubiscan 325 to report the build number. This is a non-lft function.
Pos Len Description Type Range ASCII

Command format
1 1 Start of text Control (STX) 02h
2 1 Build command Alpha (b) 62h
3 1 End of text Control (ETX) 03h
4 1 Carriage return Control (CR) 0Dh
5 1 Line feed Control (LF) 0Ah
Acknowledge format
3 1 Acknowledge Alpha (A) 41h
4 2 Build number Numeric 00-99
Negative acknowledge format
3 1 Neg. acknowledge Alpha (N) 4Eh
Cubiscan 100 compatible measure mode

This data packet is received from the Cubiscan 325 when a gate measurement is completed. It is
backwards compatible with the Cubiscan 100. The Cubiscan must be manually set to Cubiscan
100 compatibility mode.

Command format
2 1 Measure command Alpha (M) 4Dh


Acknowledge format
Cubiscan/Host Alpha (C/H) 43h or 48h
4 1
originated
5 6 City code Alpha 000000-ZZZZZZ
11 1 Comma Alpha (,) 2Ch
12 1 Length identifier Alpha (L) 4C
13 5 Length Numeric 000.0-999.91
19 1 Width identifier Alpha (W) 57h
20 5 Width Numeric 000.0-999.91
26 1 Height identifier Alpha (H) 48h
27 5 Height Numeric 000.0-999.91
33 1 Dimension unit Alpha (E/M) 45h or 4Dh
35 1 Weight identifier Alpha (K) 4Bh
36 6 Weight Numeric 000.00-999.991
43 1 Dim. weight identifier Alpha (D) 44h
44 6 Dim. weight Numeric 000.00-999.991
51 1 Wgt./Dim. wgt unit Alpha (E/M) 45h or 4Dh
53 1 Factor identifier Alpha (F) 46h
54 4 Factor Numeric 0000-9999
59 1 Domestic/Int'l. unit Alpha (D/I) 44h or 49h


4 1
originated
Corner sensor/Measure/ Alpha (C/M/Z) 43h or 4Dh
5 1
Zero error
Dimension units
This command is used to set the dimension units to either English (inches) or metric (centimeters)
mode.

Command format
2 1 Dim. unit command Alpha (") 22h
3 1 English or metric Alpha (E/M) 45h or 4Dh
Acknowledge format


Emitter toggle
This command causes the Cubiscan 325 to turn On/Off the gate emitters.

Command format
2 1 Emitter command Alpha (e) 65h
Acknowledge format

Factor table
This command causes the Cubiscan 325 to store new dimensional weight factors. There are eight
factors used, depending on the current shipping mode (international or domestic), dimension
unit (in or cm), and weight unit (lb or kg).

Command format
2 1 Factor toggle command Alpha (f) 66h
3 4 Dom. In/Lb Numeric 0000-9999
8 4 Int. In/Lb Numeric 0000-9999
13 4 Dom. In/Kg Numeric 0000-9999
18 4 Int. In/Kg Numeric 0000-9999
23 4 Dom. Cm/Lb Numeric 0000-9999
28 4 Int. Cm/Lb Numeric 0000-9999
33 4 Dom. Cm/Kg Numeric 0000-9999
38 4 Int. Cm/Kg Numeric 0000-9999
Acknowledge format
2 1 Factor table command Alpha (f) 66h


2 1 Factor table command Alpha (f) 66h
Factor toggle
This command is used to set the dimensional factor to either domestic or international.

Command format
2 1 Fact. toggle command Alpha (F) 46h
3 1 Dom./Int'l Alpha (D/I) 44h or 49h
Acknowledge format

Flash firmware
This command causes the Cubiscan 325 to flash file cs125.bin stored on the SD card.

Command format
2 1 Flash command Alpha (f) 66h
Acknowledge format
Gate measure
The Cubiscan 325 will automatically send measurement data upon completion of a gate
measurement. The dimensions of the object that was measured will be sent.

Acknowledge format
2 1 Measure command Alpha (m) 6Dh


4 1
originated
5 6 Location identifier Alpha 000000-ZZZZZZ
12 1 Length identifier Alpha (L) 4C
13 5 Length Numeric 00.00 - 99.991
19 1 Width identifier Alpha (W) 57h
20 5 Width Numeric 00.00 - 99.991
26 1 Height identifier Alpha (H) 48h
27 5 Height Numeric 00.00 - 99.991
33 2 Dimension unit Alpha (in/cm) 45h or 4Dh
36 6 Weight Numeric 00.000 - 99.9992
43 1 Dim. wgt. identifier Alpha (D) 44h
44 6 Dim. weight Numeric 000.00-999.991
51 2 Wgt./Dim. wgt unit Alpha (lb/kg)
53 1 Factor identifier Alpha (F) 46h
54 4 Factor Numeric 0000-9999
59 1 Domestic/Int'l. unit Alpha (D/I) 44h or 49h
4 1
originated
Measure/Zero error Alpha (M/Z) 43h or 4Dh
5 1
or 5Ah


Identification/Serial number
This command causes the Cubiscan 325 to change its current serial number data field. The serial
number is an eight-digit code which uniquely identifies the Cubiscan 325.

Command format
2 1 ID Serial # command Alpha (I) 49h
Serial number Numeric 00000000-
3 8
99999999
Acknowledge format

Key coordinates
This command causes the Cubiscan 325 to accept keyboard input in touch pad coordinates. The
X coordinate is horizontal, the Y coordinate is vertical.

Command format
2 1 Key command Alpha (k) 6Bh
3 4 X coordinate Numeric 0000-9999
8 4 Y coordinate Numeric 0000-9999
Acknowledge format

Location identification
This command is used to set the Cubiscan 325 location identification. The location identification
is a six-digit code which uniquely identifies the Cubiscan 325 within the user’s operation. This
location identification is included in each measurement packet. This data is stored in permanent
memory and need only be set once for each Cubiscan 325.

Command format
2 1 Location ID command Alpha (L) 4Ch
3 6 Location ID Alpha 000000-ZZZZZ
Acknowledge format
Model
This command causes the Cubiscan 325 to change its current model designation. The Cubiscan
325 = 08.

Command format
2 1 Model command Alpha (!) 21h


3 2 Model number Numeric 05-08
Acknowledge format
Reset system
This command causes the Cubiscan 325 to reboot.

Command format
2 1 Reset command Alpha (x) 78h
Acknowledge format


Save parameters
This command causes the Cubiscan 325 to save all current parameters to the file param125.txt on
the SD card.

Command format
2 1 Save command Alpha (.) 2Eh
Acknowledge format

Scale calibration
This function is required when the load cell is replaced, when a new controller is installed, or for
routine calibration. This command causes the Cubiscan 325 to reply with a scale calibration code.
Each time this command is sent, the instrument prompts the operator to follow a defined
calibration pattern.
Scale calibration code descriptions:
• SA01 Clear the Cubiscan 325
• SA02 Place test weight on the platform
• SA03 Scale calibration complete
Scale calibration codes are defined below.

Command format
2 1 Scale calibration Alpha (S) 53h
3 6 Test weight value Numeric 010.00-025.00
Acknowledge format
4 2 Identifier Numeric (00-99)

Scale reading
This command causes the Cubiscan 325 to report the measured weight of objects on the scale.
This can be used to verify if the scale is empty.

Command format
2 1 Build command Alpha (s) 673h
Acknowledge format
5 6 Weight Numeric 00.000-99.999
12 2 Wgt. Dim. wgt unit Alpha (lb/kg)

Scrape screen
This command causes the Cubiscan 325 to save the current touchscreen image to the file
cs125isc.bmp.

Command format
2 1 Scrape command Alpha (a) 61h
Acknowledge format
Serial get
This command causes the Cubiscan 325 to transfer a file from the virtual file system via RS-232 or
USB packets.

Command format
2 1 Serial get command Alpha (g) 67h
Mode Numeric (1=Read, 4=Ack,
3 1
5=Error)


Index or filename Alpha 0000-9999 or
4 n
filename
4+n 1 End of text Control (ETX) 03h
5+n 1 Carriage return Control (CR) 0Dh
6+n 1 Line feed Control (LF) 0Ah
Acknowledge format
3 1 Data mode Numeric (3) 33h
4 4 Index Numeric (0000-9999)
8 3 Size Numeric (000-500)
11 n Data Binary
Serial loop back

This command causes the Cubiscan 325 to report a command code to the display.

Command format
2 1 Loop back command Alpha (P) 50h
Acknowledge format


Serial put
This command causes the instrument to receive a file into the virtual file system via RS-232 or
USB packets.

Command format
2 1 Serial put command Alpha (p) 70h
Mode Numeric (2=Write,
3 1 3=Data,
5=Error)
Index or filename Alpha 0000-9999 or
4 n
filename
4+n 3 Size Numeric (000-500)
7+n m Data Binary
7+n+ End of text Control (ETX) 03h
1
m
7+n+ Carriage return Control (CR) 0Dh
1
m
7+n+ Line feed Control (LF) 0Ah
1
m
Acknowledge format


3 1 Acknowledge Alpha (4) 34h
4 4 Index Numeric (0000-9999)
Smallest box mode

This command causes the Cubiscan 325 to calculate measurements based on the smallest box.

Command format
2 1 Smallest box command Alpha (j) 6Ah
Acknowledge format


Test
This command causes the Cubiscan 325 to reply with an error code. A response of TA00 means
that the Cubiscan 325 is ready and responding to transmissions from the host. If the host receives
no response from the control unit after sending this command, an error condition exists in the
communications between the host and controller.

Command format
2 1 Self test command Alpha (T) 54h
Acknowledge format
4 2 Identifier Numeric (00-99)

Units
This command causes the Cubiscan 325 to report its current unit settings, dimensional factor,
and location ID.

Command format
2 1 Values command Alpha (U) 55h
Acknowledge format
2 1 Units command Alpha (U) 55h
4 1 Dimension units Alpha (E/M) 45h or 4Dh
5 1 Weight units Alpha (E/M 45h or 4Dh
6 1 Factor units Alpha (D/I) 44h or 49h
7 4 Dimensional factor Numeric 0000-9999
11 6 Location ID Alpha 000000-ZZZZZZ
2 1 Units command Alpha (U) 55h

Values
This command causes the Cubiscan 325 to report various internal parameters. This is useful for
troubleshooting.

Command format
2 1 Values command Alpha (V) 56h
Acknowledge format
4 4 Length DBW Numeric 00.0-99.9
9 4 Width DBW Numeric 00.0-99.9
14 4 Height DBW Numeric 00.0-99.9
19 4 Length CPI Numeric 0000-9999
24 4 Width CPI Numeric 0000-9999
29 4 Height CPI Numeric 0000-9999
34 4 Length blanking Numeric 0.00-9.99
39 4 Width blanking Numeric 0.00-9.99
44 4 Height blanking Numeric 0.00-9.99
49 4 Length gain Numeric 00.0-99.9
54 4 Width gain Numeric 00.0-99.9


59 4 Height gain Numeric 00.0-99.9
64 2 Length pulses Numeric 00-99
67 2 Width pulses Numeric 00-99
70 2 Height pulses Numeric 00-99
73 3 Length wait time Numeric 000-999
77 3 Width wait time Numeric 000-999
81 3 Height wait time Numeric 000-999
Model number Alpha “50” /
85 4
“100L”
Scale capacity - English Numeric 000-999 50=10,20,30
90 3 100=100,150,20
1
94 5 Firmware version Alpha 0.000-9.999
99 1 Future growth Alpha Space 0h
100 2 Firmware build number Numeric 00-99
103 4 FPGA build number Numeric 0.00-9.99
Serial number Numeric 00000000-
108 8
99999999
117 10 Future growth Alpha Space 0h


Weight units
This command is used to set the weight units to either English (pounds) or metric (kilograms)
mode.

Command format
2 1 Wgt. unit command Alpha (#) 23h
3 1 English or Metric Alpha (E/M) 45h or 4Dh
Acknowledge format
Zero
This command should be issued periodically to force the Cubiscan 325 to perform internal
compensations to adjust to changes in temperature and humidity. This command should only be

COMMUNICATIONS PROTOCOL TCP/IP communications setup command set
issued when the measuring field is free of objects! Never issue this command when an object is
present in the measuring field.

Command format
2 1 Zero command Alpha (Z) 5Ah
Acknowledge format
TCP/IP communications setup command set

This section describes the commands recognized by the Cubiscan 325 to set up the Cubiscan
325 for communications with a network using the TCP/IP protocol.
You can use the Qbit, QbitTCP software to configure the Cubiscan 325 for TCP/IP
communications. Contact Cubiscan for information.
Configuration of the Cubiscan 325 for TCP/IP communication is performed through the RS-232-C
serial communications port using the following commands.

TCP/IP command set summary

The table below shows the Command Set Summary for TCP/IP.
(A) - Command Character
(B) - Command Hex Value(s)
TCP configuration name (A) (B) Page

“Read gateway address” ~G 40h+47h 78
“Set gateway address” @G 7Eh+47h 79
“Read IP address” ~I 40h+49h 80
“Set subnet address” @I 7Eh+49h 81
“Set subnet address” ~M 40h+4Dh 82
“Set MAC address” @M 7Eh+4Dh 83
“Read port” ~P 40h+50h 84
“Set port” @P 7Eh+50h 84
“Read subnet address” ~N 40h+4Eh 85
“Set subnet address” @N 7Eh+4Eh 86
Read gateway address

This command is used to read the current gateway address setting from the Cubiscan 325.

Command format
2 1 Read command Alpha (~) 7Eh
Gateway address Alpha (G) 47h
3 1
command
Acknowledge format
3 1
command
7-15 IP address Alpha (0.0.0.0) to
5
or n (255.255.255.255)


3 1
command
Set gateway address

This command is used to set the network gateway address on the Cubiscan 325. It can be the
address of a network server or router and is expressed in “dot” notation. Consult your network
administrator to obtain the network gateway address.

Command format
2 1 Set command Alpha (@) 40h
3 1 Gateway address command Alpha (G) 47h
4
or n (255.255.255.255)
Acknowledge format


Read IP address
This command is used to read the current IP address setting from the Cubiscan 325.

Command format
3 1 IP address command Alpha (I) 49h
Acknowledge format
5
or n (255.255.255.255)


Set IP address
This command is used to set the Cubiscan 325 IP address. The IP address, or Internet address, is
usually expressed in “dot” notation; for example, “121.43.6.234.” The first three groups of
numbers (e.g., 121.43.6) are usually specific to the network to which you are connecting. The last
number (e.g., 234) is specific to a particular Cubiscan 325. Consult your network administrator to
obtain an available IP address.

Command format
4
or n (255.255.255.255)
Acknowledge format


Read MAC address

This command is used to read the current MAC address setting from the Cubiscan 325.

Command format
3 1 MAC address command Alpha (M) 4Dh
Acknowledge format
MAC address Alpha 000000000000-
5 12
FFFFFFFFFFFF

Set MAC address

This command is used to set the MAC address on the Cubiscan 325.

Command format
Mac address Alpha 000000000000-
5 12
FFFFFFFFFFFFF
Acknowledge format

Read port
This command is used to read the current TCP Port number setting from the Cubiscan 325.

Command format
3 1 Port command Alpha (P) 50h
Acknowledge format
5 1-5 or n Port Alpha (0) to (65535)
Set port
This command is used to set the Cubiscan 325 TCP port number. In TCP/IP networks, port
numbers are used to distinguish between different logical channels on the same network
interface on the same computer. For example, port 80 is used for HTTP traffic on the Internet.
Some ports have numbers assigned to them by the Internet Assigned Numbers Authority (IANA).
These are known as “well-known ports” and are limited to numbers 0 through 1023. Ports 1024
through 49151 are “registered ports” listed by the IANA, and can be used by ordinary user
processes on most systems. Ports 49152 through 65535 are called “dynamic and/or private
ports” and are free for use. It is recommended that the Cubiscan 325 TCP port be set to a

number between 49152 and 65535 to avoid conflicts. Consult your network administrator to
select the port number.

Command format
4 1-5 or n Port Alpha (0) to (65535)
Acknowledge format
Read subnet address

This command is used to read the current subnet address setting from the Cubiscan 325.

Command format
3 1 Subnet address command Alpha (N) 4Eh


Acknowledge format
5
or n (255.255.255.255)
Set subnet address

This command is used to set the Cubiscan 325 subnet address. The subnet (sub-network) is a
separate part of an organization’s network. A subnet address tells the network’s router where on
the network to send incoming packets of information.

Command format
3 1 IP address command Alpha (N) 4Eh
4
or n (255.255.255.255)


Acknowledge format

APPENDIX B
PARTS LIST
Following is a list of parts that can be purchased for the Cubiscan 325 as spare parts or if
replacement is necessary.
Part No. Description Quantity/Unit

10083 AC power cord 1
10558 Scale card PCB 1
12344 1/2'' diameter ball 4
12841 Infrared receive PCB 4
12844 Infrared transmit PCB 4
13340 Proximity sensor 1
13351 1 amp fuse 2
13372 Load cell summing PCB 1
13411 USB to Ethernet adapter 1
13624 Calibration cube, 5'' x 3'' x 2'' 1
14066 Leveling foot 4
14090 Touchscreen assembly (display) 1
14100 Main controller assembly 1
14124 Scale plate 1
14309 Load cell 4
14326 CAT 5e patch (Ethernet cable), 10 ft 1
14697 Infrared filter, 14'' 4
14721 Glass plate 1
14725 Encoder magnet 1
14743 Motion encoder with connector 1
14849 User manual (PDF) 1

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CUBISCAN 325 ®

This warranty shall not apply to equipment or components which has/have:

Manual updated April 13, 2018.

CHAPTER 2 SCALE CALIBRATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

CHAPTER 4 UPDATING THE FIRMWARE. . . . . . . . . . . . . . . . . . . . . . . . . 19

CHAPTER 5 BALANCING THE LOAD CELLS . . . . . . . . . . . . . . . . . . . . . 23

CHAPTER 6 PART REPLACEMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

APPENDIX A COMMUNICATIONS PROTOCOL . . . . . . . . . . . . . . . . . . 48

APPENDIX B PARTS LIST . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Figure 1 Cubiscan 325 parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

–“Booting process errors” on page 2

Touchscreen Proximity sensor

Cubiscan 325 Service Manual 1

Booting process errors

Failure in initialization process

1. Make sure that the gate power cable is securely connected.

2. Make sure the gate ribbon cable(s) are connected.

3. Reboot the Cubiscan 325.

Cubiscan 325 Service Manual 2

3. Reboot the Cubiscan 325.

4. Check to see if a scale card is present.

5. Is the LED light on the scale card lit?

4. Contact your IT support.

2. Is the power switch in the ON position?

3. Is the touchscreen displaying a white screen? If so, go to step 6.

Cubiscan 325 Service Manual 3

6. Try temporarily removing the SD card and booting in default mode.

Inconsistent measurement readings

Incorrect height measurement

Cubiscan 325 Service Manual 4

Item exceeds boundary

Cubiscan 325 Service Manual 5

Invalid yellow shapes in measurement results

Yellow specks or lines

Cubiscan 325 Service Manual 6

Large amounts of yellow

Cubiscan 325 Service Manual 7

Gate movement errors

Gate cursor not moving

1. Make sure that the green LED encoder light is lit.

Gate cursor out of box

Cubiscan 325 Service Manual 8

Gate speed warning

Irregular gate movement

Return gate to home error

Cubiscan 325 Service Manual 9

Frozen or not functioning

–Make sure the Cubiscan 325 is turned off.

Ready indicator not lighting

Cubiscan 325 Service Manual 1 0

Touchscreen is not functioning

1. Reboot the Cubiscan 325.

2. Make sure the display cable is securely plugged in at both ends.

4. Calibrate the touchscreen.

Cubiscan 325 Service Manual 1 1

Dashes in weight field

Cubiscan 325 Service Manual 1 2

1. Make sure that the glass platform is securely in place.

Different load cells report different weights

Cubiscan 325 Service Manual 1 3

1. Make sure that the glass platform is free of all objects.

3. Make sure the glass platform is securely in place.

Cubiscan 325 Service Manual 1 4