IDENTIFY COMMON PROBLEMS RELATED TO SCHEDULING AND PERFROMING ONE’S TASK

Problem Solution

1.Using a Spreadsheet Create a Scheduling Plan

2.Insufficient Communication Invest in Hospitality Employee Scheduling Software
3.Creating Fixed Schedules Use Predictive Scheduling
4.No Contingency Plan Understand Employee Availability
5. Minimal Employee Input Collaborative Scheduling
6.High Labor Costs Use Time and Attendance Software
POSSIBLE INCONVENIENCE AND HAZARDS IN WORKING AREAS
1. Falls from slippery floors make shift ladders
2. Cuts from broken glass in linen bundles and garbage
3. Back Pains from improper working postures
4. Breathing problems and burns from the use of hazardous chemicals and detergents
5. Electrocution from live electric wires and improper maintenance and use of equipment
6. Injuries due to improper work habits
7. Working at height
OBSERVE IMPLEMENTING POLICIES AND PROCEDURES RELATED TO CLEANING OPERATION
 Policy – This is a rule or code of conduct.
 Procedure – it follows step by step instruction.

HOTEL HOUSEKEEPING – STANDARD OPERATING PROCEDURES (SOPS)

 SOPs for Entering the Guest Room
 SOPs for Cleaning the Guest Room
 SOPs for Cleaning the Guest Bath Room
 SOPs for Do-Not-Disturb (DND) Rooms

PROPER DISPOSAL OF USED CHEMICALS IN ACCORDANCE WITH MANUFACTURER’S INSTRUCTIONS AND

ENVIRONMENTAL LEGISLATION REQUIREMENTS
 When cleaning, handling and disposing of chemicals
 State and local laws address the environmentally friendly and safe disposal of chemicals
 Whenever you are required to deal with chemicals employers are under a legal obligation

Material Safety Data Sheets (MSDS) - Employers are also required to ensure that all chemicals used in the workplace
are accompanied by a Material Safety Data Sheet (MSDS).

PROPER HANDLING OF TROLLEY

1. First check the trolley if it is clean before using them. Cleaning and sanitizing them is must to ensure that no harmful bacteria are left on it.
2. Conduct periodic maintenance. Regularly check the trolley for any damages or faults and have it repaired immediately.
3. Do not pull the trolley, it is important to see where you are going so it is better if you push the trolley.
4. Put the heavy items on the bottom part of the trolley to avoid it from overturning. Stock items in their designated places on the trolley.
5. Do not overload the trolley.
6. Avoid lifting things that weigh over your capacity. Better ask help from others for a “team lift” and also you must give help to others that need it.
7. Always position the trolley near the wall and out of the guest’s way. The trolley will normally be parked across the guest’s door to prevent any unauthorized person
accessing the room.
8. It is standard industry practice that no “extra” bags are hung off the housekeeping trolley.
Supplies loaded on the trolley
Shampoo Soap dish Hand towel
Moisturizer Detergent Face towel
Mouthwash Loofah Face towel
Foam bath Disposal bag Bed spread
Sewing kit Toilet rolls Pillow covers
Shower cap Tissue box
Shoeshine Bath towel

Separate the cleaning supplies by stocking it using a handy caddy:

Toilet cleaning solution Bowl brush Toilet brush

All-purpose cleaner Cleaning clothes Rubber gloves