Professional Documents
Culture Documents
Involvement
C C
H H
A A
P P
T T
E Employee E
R
Involvement R
7 7
I
N
T
R
O
D
U
C
❑ Total Quality Management is the task of everyone in the
T organization (from top to bottom). Employee involvement
I plays an essential part in the continuous improvement of
O the quality of business’ products and services to meet
and exceed customers’ desired expectations.
N
7.Employee Involvement
7.1 Effective Communication
7.2 Employee Motivation
7.3 Teambuilding
7.4 Team Trainings
7.5 Performance Appraisal ❑ Employee involvement is the
7.6 Employees Recognitions
process of allowing
7.7 Benefits of Employees
employees to give their
opinion on decisions that
affect their work.
7.Employee Involvement
7.3 Teambuilding
7.4 Team Trainings
7.5 Performance Appraisal
7.6 Employees Recognitions
7.7 Benefits of Employees
Theory Y is a positive theory focusing
on rewards and recognition.
Managers across different companies
use both theories to motivate
employees to perform better.
7.Employee Involvement
7.3 Teambuilding
Reduce resources
Reduce errors
5 ways of
Improvement Meet or exceed expectations of
downstream customers
By Dale H.
Besterfield Make the process safer,
and
Reduce resources
3 Components Planning
of Process
Improvement
By
Dr. Joseph M.
Control
Juran
Improvements
JURAN TRILOGY
Planning
❑ The planning component starts with external customers.
Marketing determines the external customers and all
Improvements
JURAN TRILOGY
3 Basic Principle of
Kaizen
Elimination of
Workplace waste, Strain,
Standardization
Effectiveness and
Discrepancy
WORKPLACE
EFFECTIVENESS
Seiton
Seiri (Sort)
(Straighten)
5S TOOLS FOR
ADDRESSING
THE WORK
EFFECTIVENESS Seiketsu
Seiso (Scrub)
(Systematize)
Shitsuke
(Standardize)
THREE MU’s
refers to unevenness
or irregularity,
specifically in
production levels.
THREE MU’s
consistent
overburden of
equipment, facilities,
and people.
STANDARDIZATION
❑ Standardize the procedures for preventing 1. Represent the best, easiest and safest way to
occurrence of errors and minimizing carry out a job in the form of operating procedures
variability. and work instructions.
❑ Kaizen stresses standardization of 2. Represent the best way to presence know-how
processes, materials, machinery, etc. with
and expertise and standardize the procedures for
the following objectives:
the same.
3. Evolve effective means to measures performance
and standardization for the same.
4. Standardize all the procedures that are used in
the organization for maintenance and improvement
of process.
5. Standardize the training programs.
6. Standardize the audit for diagnosing problems.