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  • Complaint Sentence

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    Manuel Rubio García 4B
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    The customer is writing to complain about a product order. They explain that upon unpacking the purchase, they noticed it was damaged. They are requesting a full refund as soon as possible. Contact information is provided to follow up on the refund request.

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    Original Title

    COMPLAINT SENTENCE

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    The customer is writing to complain about a product order. They explain that upon unpacking the purchase, they noticed it was damaged. They are requesting a full refund as soon as possible. Contact information is provided to follow up on the refund request.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    9 views1 page

    Complaint Sentence

    Uploaded by

    Manuel Rubio García 4B
    The customer is writing to complain about a product order. They explain that upon unpacking the purchase, they noticed it was damaged. They are requesting a full refund as soon as possible. Contact information is provided to follow up on the refund request.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    Dear Mr/ Mrs/ Ms Adams,

    Dear Sir/ Madam,


    GREETINGS
    Dear Customer Serivce Manager,
    Dear (Amazon) Support,
    I am writing in connection with…
    INTRODUCTORY/ OPENING I am writing with regard/ reference to…
    reason for writing (context of To complain about… to draw your attention to…
    the problem) I am writing to complain about…
    I feel I must complain to you about…
    Unfortunately,…
    Although…
    MAIN PART There seems to be an error in/ a
    say what happened (detailed misunderstanding…
    explanation of the problem) The product was delivered…
    When I unpacked my purchase, I noticed/
    realized/ saw that…
    I would like you to…
    I would like a full/ partial refund as soon as
    possible
    REQUEST FOR ACTION I would like to ask for (a full refund of…, an
    exchange of…)
    I would be grateful if … (my money was
    refunded/ you could give me a refund)
    I hope that you will…
    I look forward to your…
    CONCLUSION/ CLOSING
    Please contact me at the above address or by
    (set your time limit, contact
    phone at (XXXXXXX)…
    information…)
    I expect to hear from you as soon as possible.
    Attached you can find…
    Yours sincerely, (if you know the addressee)
    ENDINGS Yours faithfully, (if you don’t know the
    addressee)

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