AMYLYN AGUIMBAG

amylynaguimbag@gmail.com
+639484987236

BACKGROUND

With more than 12 years in different industries, have a wide range of experience providing technical assistance and
support experience related to information technology, research management, computer systems, hardware and
software.

CGI EXPERIENCE

Application Support, Russell Investments – 06/20 to Present

As an Application Support to Russell Investments, tasked to do the first line monitoring of file transfers and escalate
to a higher level of support when needed. Worked with other teams located in other regions to ensure clients
support and satisfaction are met.

Service Desk Analyst UNIX and SUBSURFACE, Equinor – 04/18 to 06/20

As a Service Desk UNIX and Subsurface on Equinor, provides a wide range of Linux administration and software
support for UNIX/ Linux and Subsurface Oil & Gas applications. Which includes but is not limited to interacting with
LDAP to manage access groups, unlock SQL databases through SQLPlus, setting up and managing SFTP accounts
as per user request, working with CLI to change groups and permissions.

Service Desk Analyst IT, Equinor – 02/18 to 04/18

As a Service Desk IT on Equinor, acted as first line support for users seeking technical assistance and requests via
phone, email, portal tickets and chats. This includes network troubleshooting, application installation management,
as well as Active Directory Management. Troubleshooting for the following applications: Citrix, SAP, O365, MFA,
Safenet MobilePass. Escalate issues to the correct group whenever the user's issue has not been resolved on first
line support.

OTHER EXPERIENCE

Service Desk Specialist, WTCSI – 04/17 to 12/17

As a Service Desk Specialist, tasked to troubleshoot and resolve technical issues while documenting problems
accurately. This includes problem identification and resolution on Linux based voice platforms (e.g. Holly Connects,
VACD, Class) within scope, same goes with computer to telephony interfaces (IVR). Coordinate and participate in
activities associated with assigned projects, ensuring the project continually supports the attainment of corporate
goals. Escalate to appropriate departments like Tier 3 and Engineering support for any exception that could
adversely impact services provided to clients. Access Putty to stop/ kill running processes and monitor server status.

Helpdesk Incident Mgmt. Specialist, WCSI/ Alorica Philippines - 04/16 to 04/17

As a Helpdesk Specialist, completed tickets for support desk requests via phone, email, portal tickets or in person;
troubleshooting technical issues within scope. Set-up conference bridges for clients, both on schedules and
emergency bases, ensuring that necessary information is distributed to appropriate individuals in a timely manner.
Responsible for transmitting data files to clients by connecting to the client's system and uploading data files,
routing and distribution of all completed job output in a timely and accurate manner. Server monitoring and site
scan.

Workforce Specialist, WCSI/ Alorica Philippines - 05/10 to 04/16

Technical Support Representative (Cricket), WCSI – 07/08 to 05/10

EDUCATION

Bachelor of Science in Computer Science, AMA Computer College – Dagupan City

TRAINING AND CERTIFICATIONS

GVA - The VA Bar - July to Present

ITIL V3 Foundation

SKILLS SUMMARY
SKILL NO. of YEARS SKILL LEVEL

Technical skills

UNIX/Linux 2 2

Windows 98/ 7/ 10 8 2

File Transfer (Filezilla, Moveit Central, Tidal Enterprise Scheduler, 2 2

Autosys)

Active Directory 1 3

Account Management (CIC, FACS, Artiva) 1 3

Application knowledge

ServiceNow 1 3

Remedy Salesforce 1 3
 CA Service Desk 1 3

O365 2 2

Citrix 2 2

PeopleSoft Oracle 2 2

Spectrum 6 3

Avaya CMS Supervisor 5 2

Industry knowledge

IT Support 3 3

Oil & Gas 1 2

Other relevant skills

Customer Service/ Communication 10 3

Canva 1 3

CapCut 1 2

Mailchimp <1 2

Video Conferencing/ Messaging App 6 3

* 0 = none, 1 = little, 2 = good, 3 = very good, 4 = expert

**Above information is certified and correct to the best of my knowledge.

** Character references can be provided upon request