OUR SOCIAL INDICATORS

At IFS we live a culture based on values; we promote equal opportunities among workers and promote
diversity and inclusion in our workspace. By doing so, we ensure a working environment that respects and
values individual differences and work collaboratively towards our share purpose.

1. Talent management indicators:

These indicators include consolidated information from our subsidiaries Interbank, Interseguro and Inteligo,
which corresponds to 100% of the total number of IFS’ employees.

Labor Practice Indicators:

These indicators account for the composition of our workforce by gender, nationality and age.

Gender Interbank Interseguro Inteligo Total IFS

Female share of total workforce (%) 58.2% 62.3% 55.8% 58.5%
Females in all management positions,
including junior, middle and senior 48.6% 50.9% 43.5% 48.5%
management (%)
Females on junior management positions (%) 51.1% 65.4% 50.0% 52.1%
Females in top management positions (%) 38.1% 34.8% 41.5% 38.8%
Females in management positions in
52.4% 62.5% 10.3% 49.3%
revenue-generating functions (%)
Females in positions related to science, IT,
22.1% 25.0% 27.6% 22.6%
engineering and mathematics (%)
*The total number of Interseguro employees include interns.

Total workforce by nationality Interbank Interseguro Total IFS

Participation of Peruvians in the total
99.5% 99.3% 99.5%
workforce (%)
Participation of Venezuelans in the total
0.2% 0.1% 0.2%
workforce (%)
Participation of Colombians in the total
0.1% 0.0% 0.1%
workforce (%)
Participation of other nationalities in the
0.2% 0.6% 0.2%
total workforce (%)
*The total number of Interseguro employees include interns.

Total workforce by position Interbank Interseguro Total IFS

Participation of Peruvians in management
98.4% 96.4% 98.2%
positions (%)
Participation of Venezuelans in management
0.2% 0.0% 0.2%
positions (%)
Participation of Colombians in management
0.5% 0.0% 0.4%
positions (%)
Participation of other nationalities in
0.9% 3.6% 1.2%
management positions (%)
*The total number of Interseguro employees include interns.
 Employees by age Interbank Interseguro Inteligo Total IFS
Employees under 30 years old (%) 46.7% 24.6% 25.9% 43.7%
Employees between 30 – 50 years old (%) 48.8% 61.9% 63.7% 50.7%
Employees over 50 years old (%) 4.5% 13.5% 10.4% 5.6%
*The total number of Interseguro employees include interns.

Wage ratio indicator Women / Men:

Interbank
Gender Pay Indicators
Wage ratio women / men
Executive level (base salary only) 1.0
Management level (base salary only) 0.9
Non-management level – Experts 1.1
Non-management level – Analysts 1.0
Non-management level – Assistants 1.0

Interseguro
Gender Pay Indicators
Wage ratio women / men
Executive level (base salary only) 0.6
Executive level (base salary + other cash
0.6
incentives)
Management level (base salary) 1.0
Management level (base salary + other
1.0
cash incentives)
Non-management level 0.8

Free association:
We promote and facilitate communications channels to solve questions and concerns that our employees
may have about their professional development and management practices at IFS. Our labor policies
recognize and respect the right of free association at each of our subsidiaries, however, we do not register
any labor union by year end 2020.

Talent attraction and retention indicators

Employee Engagement:
This indicator shows the result of the engagement survey that we carry out with our employees.

Employee engagement 2017 2018 2019 2020

Interbank 72.1% 73.6% 76.5% 78.5%
Interseguro 90.0% 90.0% 90.0% 93.0%
Inteligo N/A N/A 90.0% 92.0%
Total IFS 73.6% 75.3% 78.2% 80.6%
*The total number of Interseguro employees include interns.
New employees hires:

Total number of new employee hires 2017 2018 2019 2020

Interbank 1,415 1,580 1,383 667
Interseguro 176 389 408 291
Inteligo 43 46 59 51
Total IFS 1,634 2,015 1,850 1,009

Rate of vacant positions filled by internal

2017 2018 2019 2020
candidates (%)
Interbank 2.9% 4.8% 15.7% 20.7%
* These data include information from Interbank, which corresponds to 87% of our workforce.

Employee performance assessments:

Type of Individual Performance Appraisal Interbank Interseguro Inteligo Total IFS

Rate of employees assessed by objectives 95.1% 100.0% 100.0% 95.7%
Rate of employees assessed by
1.3% 15.5% 100.0% 6.8%
multidimensional performance
Rate of employees assessed by comparative
3.3% 0.0% 0.0% 2.8%
classification

Employee turnover:

Employee turnover rate 2017 2018 2019 2020

Total Interbank 26.6% 21.8 % 22.5% 16.1%
Voluntary resignations Interbank 16.3% 14.8% 14.9% 8.9%
* These data include information from Interbank, which corresponds to 87% of our workforce.

Absentee Rate:
This indicator shows the absences of our collaborators due to occupational or common illnesses, or personal
days taken out of the total working hours in the year.

Absentee Rate 2017 2018 2019 2020

Interbank 1.4% 1.5% 1.5% 1.7%
Interseguro 9.7% 10.0% 9.7% 19.8%
Total IFS 1.5% 1.5% 1.6% 1.9%

Human capital development indicators

Average hours per FTE of training and

Interbank Interseguro Intéligo Total IFS
development
Rate of training hours per employee 11.7 8.4 21.5 11.7
*The total number of Interseguro employees include interns.
 Hours per FTE of training
Interbank Interseguro Inteligo Total IFS
and development (Gender)
Rate of hours of training per woman 12.3 9.6 23.6 12.4
Rate of hours of training per man 10.9 6.4 19.2 10.8
*The total number of Interseguro employees include interns.

Amount spent per FTE on training and

Interbank Interseguro Inteligo Total IFS
development S/
Average amount spent per FTE on training 203.9 578.6 1258.0 282.2
and development
*The total number of Interseguro employees include interns.

2. Social Investment indicator

Based on integrity, diversity and inclusion, we contribute to building the Peru we want and contribute to the
Sustainable Development Goals.

Below, we present the total social contribution of each of our subsidiaries in 2020.

Cash contribution Interbank Interseguro Inteligo Total IFS

All our social investment
5´489,000 18,100 18,100 5´525,200
contributions are in cash S/

During 2020, we did not count the volunteer hours of our employees because the activities were carried out
on weekends, outside of working hours.