Increasing the Capacity and Scope of Healthcare Services in Asia

25 – 26 June 2024
Singapore

Healthcare systems in Asia are under immense pressure as they find themselves overstretched and strained, struggling to
meet the rising demand for healthcare services from the public. Coupled with technology advancements and evolving
social mindsets, the public now expects a higher quality of care and a wider array of choices.

There presents a critical need to bridge the demand and supply gap for healthcare services and meet increased
expectations while improving operational efficiency and the delivery of quality care for the public. Now more than ever,
Asia’s healthcare leaders are expected to review processes and leverage technology to enhance current healthcare
processes and services.

Asia Healthcare Week 2024 is the leading mega show bringing together the region’s healthcare leaders in the primary,
community and consumer health sectors in one platform – to connect the dots, explore best practices and enhance
industry partnerships to better the capacity and scope of healthcare services in Asia.

Key Themes:
• Future Health Cities
• Health Facilities Design & Development
• Patient-Centric Healthcare Infrastructure
• Digital Transformation in Healthcare
• Patient Flow & Operational Efficiency
• Next Generation Healthcare Workforce

Who is this for?

Business/Corporate Clinical Operations & Services
Strategy Medical
Planning Clinical Services
Project Clinical Operations
Transformation Patient Experience
Digital/IT Patient Care
Telehealth Patient Services
Patient/Clinical Flow
Home/Residential Care
Nursing
Allied Health Professionals
Emergency Services
 Increasing the Capacity & Scope of Healthcare Services in Asia
Singapore | 25 – 26 June 2024

Who will be there?

Industry Seniority

6%
6% 15%
22%
28%
13%

30%
15% 20%

27%
18%

Public & Private Hospitals Primary Healthcare Services C-Suites / President / MD

Nursing & Allied Health Professionals Retail & Consumer Health SVP / VP / Directors
Pharmaceutical Government Agencies Head
Healthcare Solution Providers Manager

Geography

5%
10%

10%
45%

13%

17%

Singapore Malaysia Thailand Rest of SEA East Asia Rest of World

Private & Confidential

 Increasing the Capacity & Scope of Healthcare Services in Asia
Singapore | 25 – 26 June 2024

Asia Healthcare Week is curated with advice from our Advisory Board Members:
• Timothy Low, CEO and Board Director, Farrer Park Hospital, Singapore
• Santosh Marathe, Regional CEO, Western Region, Apollo Hospitals, India
• Eric Chiam, CEO and Founder, Minmed Group, Singapore
• Nelson Tiongson, Chief Informatics and Technology Officer, The Medical City, Philippines
• Jim Gu, Chief Operating Officer, Vanguard Healthcare, Singapore
• Miriam Brofman, Director, Patient Services and Relations, United Family Healthcare, China

Asia Healthcare Week 2024’s Speaking Faculty is reserved for the Top 40 Healthcare Leaders in the region. Some of
our early confirmed speakers include:
• Eric Chiam, CEO and Founder, Minmed Group, Singapore
• Santosh Marathe, Regional CEO, Western Region, Apollo Hospitals, India
• Roland Liew, Head of Digital Transformation, Parkway Pantai Limited, Singapore
• Nelson Tiongson, Chief Informatics and Technology Officer, The Medical City, Philippines
• Timothy Low, CEO and Board Director, Farrer Park Hospital, Singapore
• Yan Yan, Executive Director, Regional Health Office and Director, Campus Planning, Woodlands Health, Singapore
• Jim Gu, Chief Operating Officer, Vanguard Healthcare, Singapore
• Ethan Lim, Medical Director, Head, Clinical Strategy & Partnerships, Fullerton Health, Singapore
• Miriam Brofman, Director, Patient Services and Relations, United Family Healthcare, China
• Cheung Siew Li, Group Patient Officer, National University Healthcare System (NUHS), Singapore
• James Chong, Director of Allied Health, Thomson Hospital Kota Damansara, Malaysia (Nursing and Allied Health)
• Norman Manlapaz, Chief Medical Officer, The Medical City, South Luzon, Philippines (Patient and Visitor Services)
• Arindam Dey Sarkar, DGM - Service Excellence and Hospitality, Woodlands Multispecialty Hospital, India (Patient
and Visitor Services)
• Joyce Nazario, Head, Patient Experience Excellence, Metro Pacific Health, Philippines (Patient and Visitor Services)

Private & Confidential

 Increasing the Capacity & Scope of Healthcare Services in Asia
Singapore | 25 – 26 June 2024

Conference Day One – Tuesday, 25 June 2024

08:00 Morning Refreshments & Registration
08:45 Welcome Address by Asia Healthcare Week 2024
08:50 Opening Remarks by Chairperson
Future Healthcare Projects in Asia
09:00 Government Panel Discussion
Future-Proofing Asia’s Healthcare System through Sustainable Healthcare Development Projects
• Reviewing future healthcare projects and developments in the region to navigate the strained healthcare
system
• Analysing emerging trends and developments in future healthcare infrastructure projects
• Examination of the potential impact of new technologies and innovations on future developments of
care
10:00 Industry Thought Leadership
10:30 Building Connected Health Hubs in Asia to Deliver Integrated Services
• Overview of integrated health hub planning and design
• Analysis of the best practices and strategies for connectivity and seamless delivery of healthcare services
• Addressing regulatory and policy factors and considerations when embarking on a health hub project
11:00 Speed Networking Session
Join us in this Speed Networking Session where you will be able to meet other participants at the event!
During this session, you will have the opportunity to engage with several leaders in a short amount of time
and exchange business cards to take the conversation beyond the event.
11:20 Morning Break & Refreshments
Health Facilities Design & Development
11:50 Case Study: Woodlands Health
Designing Future Forward Healthcare Facilities to Support Community-Based Care
Woodlands Health Campus has been designed with community care in mind, with the goals of delivering
integrated healthcare services and promoting health via community engagement. In this case study, Yan Yan
will share more on the facility design of the campus and factors that she has taken into account to find an
optimal mix between healthcare facilities and flexible community engagement spaces in the design planning
and how that translates to support current community care initiatives and programs that they are planning
to run to improve overall population health outcomes.
• Examination of design space principles and strategies for creating community-based healthcare facilities
• Exploration of various design elements and features that enhance patient-centric healthcare delivery
• Analysis of the integration of innovative technologies into infrastructure and facility design
Yan Yan, Executive Director, Regional Health Office and Director, Campus Planning, Woodlands Health
12:20 Panel Discussion
Redesigning Healthcare Facilities to Support Agile and Resilient Healthcare Operations
• Creating adaptable healthcare spaces that facilitate quick response to changing needs
• Integrating flexible and scalable infrastructure to enhance operational resilience in times of crisis
• Addressing the integration of technology and smart solutions in the redesign process to optimise
healthcare operations and enhance patient care experiences
13:20 Networking Lunch Break
Modernising Healthcare Facilities: Embracing Technological Advancements and Seamless Integration
• Exploring and selecting cutting-edge technologies to uplift healthcare facilities and patient care
14:20
• Fostering harmonious integration of technology into healthcare settings for improved efficiency and
accessibility
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 Increasing the Capacity & Scope of Healthcare Services in Asia
Singapore | 25 – 26 June 2024

• Transforming healthcare facilities into smart, efficient, and patient-centric environments

Adapting Healthcare Facilities to Evolving Patient Needs: A Holistic Approach to Refurbishment and
Upgrading
14:50 • Exploring how patient preferences and expectations have evolved over time
• Using design thinking to reimagine healthcare environments from a patient's perspective in projects
• Addressing the needs of diverse patient populations in healthcare refurbishment
15:20 Afternoon Break & Refreshments
Digital Transformation in Healthcare
Case Study on The Medical City
Scaling Healthcare Services with Digital Innovation: Best Practices for Effective Implementation
• Developing a comprehensive digital strategy and roadmap for cohesive and effective implementation
15:50 across the network
• Selecting and implementing robust and user-friendly digital solutions for seamless service expansion
• Utilising strong change management approaches and training to promote greater user adoption
Nelson Tiongson, Chief Informatics and Technology Officer, The Medical City
Panel Discussion
Driving Digital Transformation to Build Resilient Healthcare Systems
• Implementing a strategic roadmap for adopting innovative digital technologies to enhance healthcare
resilience
• Empowering healthcare professionals and organizations with the necessary skills and tools to navigate
16:20
the digital transformation journey
• Cultivating a culture of continuous improvement and collaboration to drive successful digital
transformation in healthcare systems
Panellists:
Roland Liew, Head of Digital Transformation, Parkway Pantai Limited, Singapore
17:20 Chairperson’s Closing Remarks and End of Main Stage Conference Day 1

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 Increasing the Capacity & Scope of Healthcare Services in Asia
Singapore | 25 – 26 June 2024

Conference Day Two – Wednesday, 26 June 2024

08:00 Morning Refreshments & Registration
08:45 Welcome Address by Asia Healthcare Week 2024
08:50 Opening Remarks by Conference Chairperson
Home Care & Community Health
09:00 Case Study: Apollo Hospitals
Developing a Seamless Digital Ecosystem to Support Community-Centered Preventative Health
• Exploring the use of technology in driving personalised preventative programs for the community
• Leveraging on telemedicine solutions to extend healthcare services to remote and underserved
communities
• Creating an integrated network to foster community engagement and empower patients
Santosh Marathe, Regional CEO, Western Region, Apollo Hospitals
09:30 Industry Thought Leadership
10:00 Panel Discussion
Continuity of Care: Achieving Seamless Transition from Primary Care to Home and Community-Based
Healthcare
• Identifying potential gaps and challenges in the care continuum and transition
• Developing and integrating community-based resources to support caregivers and patients in their home
environment
• Enhancing care coordination and communication between primary care providers, caregivers and
community-based healthcare services
Panellists:
Cheung Siew Li, Group Patient Officer, National University Healthcare System (NUHS)
11:00 Speed Networking Session
Join us in this Speed Networking Session where you will be able to meet other participants at the event!
During this session, you will have the opportunity to engage with several leaders in a short amount of time
and exchange business cards to take the conversation beyond the event.
11:20 Morning Break & Refreshments
11:50 Innovations in Telemedicine and Home-Based Care to Support Community Health
• Explore how telemedicine and other innovative technologies can be used to enhance home-based care
• Discuss case studies of successful telemedicine programs
• Examine barriers and challenges of using telemedicine in home-based care
Eric Chiam, CEO and Founder, Minmed Group
12:20 Keeping Communities Healthy: Sustainable Strategies to Deliver Affordable and Inclusive Healthcare
• Exploring successful community care models and strategies that promote cost control while maintaining
high-quality, inclusive healthcare services
• Discuss the role and impact of community-based health promotion and disease prevention programs
• Demonstrating the use of digital technologies to streamline healthcare delivery and improve accessibility
Ethan Lim, Medical Director, Head, Clinical Strategy & Partnerships, Fullerton Health
12:50 Networking Lunch Break
Patient Flow & Operational Efficiency
Achieving Balance in Patient-Centred Care and Operational Efficiency
• Recognising the potential tension between patient needs and operational constraints
13:50 • Utilising technology to enhance patient experience without compromising efficiency
• Showcasing successful implementation of patient-centered strategies, tools, and frameworks to improve
outcomes and operational processes
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 Increasing the Capacity & Scope of Healthcare Services in Asia
Singapore | 25 – 26 June 2024

Navigating Patient Flow Challenges for Better Operational Efficiency

• Identifying bottlenecks and inefficiencies in patient flow processes to optimise resource allocation
14:20 • Implementing innovative patient scheduling strategies to reduce wait times and enhance throughput
• Promoting interdisciplinary collaboration and communication to coordinate patient care and reduce
delays in the patient flow process
Leveraging Technology to Create Seamless Patient Journeys to Enhance Operational Efficiency
• Patient journey mapping to identify bottlenecks in patient pathways
14:50 • Analysis and selection of the right technology stack for optimal results and outcomes
• Ensuring seamless integration of technology into current processes
Miriam Brofman, Director, Patient Services and Relations, United Family Healthcare, China
15:20 Afternoon Break & Refreshments
Next Generation Healthcare Workforce
Empowering the Healthcare Workforce with Digital Tools and Technologies
• Overview of digital tools and technologies that are transforming the healthcare workforce
• Exploration of the benefits and challenges of implementing digital tools and technologies in healthcare
15:50
• Discussion of strategies for effectively leveraging digital tools and technologies to empower healthcare
professionals
Timothy Low, CEO and Board Director, Farrer Park Hospital, Singapore
Panel Discussion
Preparing for the Future of Healthcare Workforce
• Examination of the impact of emerging technologies on the healthcare workforce
16:20
• Analysis of the skills and competencies required for the next generation of healthcare professionals
• Exploration of strategies for training and developing healthcare professionals for the future of healthcare
Jim Gu, Chief Operating Officer, Vanguard Healthcare
17:20 Chairperson’s Closing Remarks and End of Main Stage Conference

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