Customer Assistance for the Journie Program: Handle incoming calls, and emails to assist customers.

I
actively listen to customer queries, complaints, or requests and provide accurate and helpful
information or guidance.

Issue Resolution: I identify customer issues, troubleshoot problems, and find appropriate solutions. In
some cases, I may follow predetermined guidelines or consult supervisors for complex cases. The aim is
to resolve customer concerns efficiently and effectively, ensuring customer satisfaction.

Product/Service Knowledge: I have a deep understanding of the Program, services, and policies. I have
to stay updated on new offerings, features, or modifications to provide accurate information to
customers. This knowledge helps me address inquiries and provide appropriate recommendations.

Multitasking and Time Management: I often handle multiple customer interactions simultaneously,
switching between calls and emails. I manage my time efficiently to provide prompt responses and
resolve customer issues in a timely manner.

Customer Relationship Management (CRM): I use CRM software to record customer interactions, update
customer profiles, and track their progress. I log in specific customer preferences or issues, allowing for
personalized service and facilitating future interactions. I document recurring or significant customer
issues, feedback, or suggestions.