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Why Mission Failures Occur in the Aerospace and Defense Industry: A Mixed Method
Approach

Reference:Alston, Gregory A.Northcentral University. ProQuest Dissertations Publishing, 2012.


3504767.

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DOI 993203160

ABSTRACT

The problem addressed in this mixed methods study centered on the reasons mission failures occur
in the aerospace and defense industry. America's aerospace and defense industry is expensive
(NASA's space shuttles cost $1.7 billion: the DOD FY2011 budget reached $112.9 billion). The
industry has embraced mission assurance to ensure that products work properly, yet mission failures
have continued for decades. The lack of scholarly articles on the topic of mission assurance led to a
pilot study using a survey instrument that gathered primary data from industry members, and
results were compared between industry companies and government customers. Results from the
single qualitative question showed that deficient human performance was the primary cause of
ongoing mission failures. Quantitative data comparing government and industry based on
independent parametric two-sample t-tests showed a significant difference in mission assurance
definitions (p < 0.001). While mission failures were common, they differed significantly (p = 0.0026)
between industry companies and government customers. The top three goals were significantly
different, with p-values of 0.0311, 0.002, and 0.004, respectively. The top three mission assurance
metrics also differed, with p-values of < 0.001, 0.001, and 0.040, respectively. No significant
differences were observed in the lack of future planning (p = 0.815), desire for a better approach (p
= 0.484), the top upstream risk as supplier quality (p = 0.547), and end-user training (p = 0.626).
The lack of mission assurance clarity, continued failures, known human causes, agreement to
improve, yet no plans for improvement characterized the current state of mission assurance. The
industry could benefit from further research into human and organizational performance
measurements.

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