REFERENCE NO.

:
MAGELLAN E-SUPPORT SERVICES, INC. FRM-HR-2019-0001-02

Department:
Recruitment
Manpower Requisition Form
EFFECTIVE DATE:

Department: Section/Account: Date filed:

OPERATIONS PROFILER (INFINITE SERVICES) February 20, 2023

Position Title: Job Level: BO3 Location and Work Arrangement:

DOCUMENT COORDINATOR CENTRIS | ONSITE
Employment Status: Required Headcount Required
Buffer(s)
Project Contractual Probationary 2 FTE 100%
Classification Details

Additional Manpower Yes No

New Job Function Yes No

Replacement due to Yes No

Resignation /
Termination we have additional headcount for PL and AC – 2 agents from DC will move to
Name of Employee(s):
these positions and will replace them with new agents
Lateral Transfer

Promotion New Department/Account Transfer Date

Transferred to

Reliever Name of Employee on leave: Leave Type:

Start End
Approved Justification Yes
 REFERENCE NO.:
MAGELLAN E-SUPPORT SERVICES, INC. FRM-HR-2019-0001-02

Department:
Recruitment
Manpower Requisition Form
EFFECTIVE DATE:

Position Summary: KEY RESULT AREAS:

 Accuracy
As a Document Coordinator you are
responsible for receiving, processing and
submitting home care clinical therapy
documents in a timely manner, as well as
reviewing all documents for accuracy and
completeness.

DUTIES AND RESPONSIBILITIES

Every effort has been made to keep your job
description as complete as possible. However, in
no way states or implies that they are the only
duties you will be required to perform. The
omission of specific statement of duties does not
exclude them form the position if the work is
similar, related or is a logical assignment to the
positon.

 Receives, processes and submits home

care clinical therapy documents in a
timely manner.
 Reviews all documents for accuracy and
completeness.
 Follows up via phone/email with
therapy providers regarding missing
documents and corrections.
 Provide education to providers as
needed regarding documentation.
 Submits needed documents to Home
Care agencies when requested.
 Processes invoices to Home Care
agencies.
 Provides coverage for other members
of the home care team as needed.
 Provides other related duties as
assigned and requested.
 DC is really only receiving and
processing documents- see manuals.
The other items we have split to
different position titles. Up to you how
you want to do JD- as often we train DC
just for doc review and attachment and
then cross train for other tasks
 Diligently pursue deep understanding of
all aspects of the company and industry
 Promote the company’s reputation and
benefits
 Ensure required screening protocols,
reports and/or documentation are
completed
 REFERENCE NO.:
MAGELLAN E-SUPPORT SERVICES, INC. FRM-HR-2019-0001-02

Department:
Recruitment
Manpower Requisition Form
EFFECTIVE DATE:

COMPETENCIES NEEDED: QUALIFICATIONS:

 Extremely detail oriented  Quality Assurance
 Familiar with the healthcare/therapy industry
 Highly proficient in clerical technology
 Critical- independent thinker –using
logic and reasoning to identify the
strengths and weaknesses of
alternative solutions to problems
 Time Management
 Active Learning
 Learning Strategies
 English speaking -Accent neutral
 Maintains confidentiality of program
and patient information
 Knowledge of administrative and
clerical procedures and systems
 Technologically proficient
 Ability to multitask and prioritize
responsibilities
 Quick learner
 Attention to Detail
 Integrity
 Team attitude
 Dependability
 Self-Control
 Initiative
● Leadership

SPECIAL INSTRUCTIONS: SHIFT/WORK SCHEDULE:

 Location: Centris
***FINAL INTERVIEW TO BE CONDUCTED  Shift: Graveyard
BY THE CLIENT

REPORTING RELATIONSHIPS: INTERVIEWER(s):

 Ops team
 Team Lead: Rossanna Guia Tadeo
 Cluster Head: Hazel Osias

GO-LIVE DATE: TRAININGS REQUESTED:

 ASAP  FST and PST

Signatories
Prepared by: Noted by: Received by Recruitment:

Hazel Gabriel Anthony Guanio Chinggay Sanchez

Senior Program Manager Operations Director Recruitment Director
Validated by: Approved by:

Marty Mendoza Arby Simon

Implementations Manager COO