NAME: LE HOANG THAO NHI

ID STUDENT: 22200116

EMPLOYEE SATISFACTION IN EMERGENCY DEPARTMENT OF

CHO RAY HOSPITAL
Literature review

Nurses and doctors have a crucial role in the healthcare system in over the
world because they are the best intelligent employees who do difficult
procedures for patients. However, a number of individuals consider the purpose
of "Patient-Centered Care" while healthcare worker is also a group of people
who need to take care of themselves because of the aging population, restricted
budget, and increased visitors to the emergency department. Employee
satisfaction is an old problem which there are many researchers studied but
there lack of evidence-based literature to job satisfaction in the emergency
room and there are no studies that have a general vision of the physical and
mental satisfaction of nurses and doctors. In recent years, especially after the
COVID-19 pandemic, the healthcare staff's pleasure has been an alarming issue
and we need emergency solutions at all aspects for this phenomenon to
improve the quality of working life in general in the healthcare system, and in
specific in the emergency department of Cho Ray Hospital. In a qualitative
study in medicine article, Sabina et al. (2020) reported that six out of ten
predominant factors, based on the Herzberg two-factor theory and the Maslow
hierarchy of needs theory, did not meet the needs of nurses from 1105 hospitals
across Europe and the United States, Aiken et al. They reviewed 161 journal
articles and revealed 34 articles in order to design interventions to enhance
nurses's satisfaction. However, I realized that there are large gaps in data and a
lack of accurate measures of the level of job satisfaction. Somayer et al. (2021)
collected data of 270 hospital nurses in the Emergency Room in Iran through
the Oxford Happiness Inventory (OHI), the Quality of Work Life
Questionnaire (QWL), and the Job Satisfaction Questionnaire (JSQ).
Researchers analyzed and reported" Overall the current study found that nurses
who work in emergency departments did not feel happy. Additionally, the
findings suggest that their happiness was associated with their economic status,
and closure over their duties."(Somayer et al., 2021). This study is helpful and
appropriate to the status of Cho Ray Hospital because it called attention to the
main factors of healthcare workers that directly impacted nurses and doctors;
their income and their ability to complete their missions. Previous studies
considered the outside features or factors affecting workplace conditions;
Farzane, Monir &Nayzereh (2020) identified a significant link between high
job satisfaction among nurses working in the emergency room and job
improvement by increasing the perception of moral intelligence and social
capital. They collected questionnaires from 99 nurses working in
the emergency department of medical educational centers in Semnan, Iran; and
then analyzed these statistics. This was another point to focus on while
researchers approached the ethical values in specific and inside reasons in
general which there has been no study done before. The third research inspired
me to spend more time to find out new aspects of spirit values in my
investigation. These literatures contributed to the method sample, the way to
approach it, and the vision for future studies. My research investigates the level
of nurses doctors's satisfaction in the emergency department of Cho Ray
Hospital and finds solutions to enhance and increase the level of satisfaction of
employees. Recognizing the weakness of previous research that just focused on
nurses, I am going to broaden a new subject- doctors who work in the
emergency room of Cho Ray Hospital because nurses and doctors are crucial
staff in the medical system. Besides, the study will be more useful if I balance
healthcare worker's satisfaction in physical and mental aspects in order to have
a complete vision instead of considering one side like in previous studies by
basing on old methods, creating new approaches to subjects, and realistically
surveying with the advantage being a nurse.

REFERENCES
Sabina S. & Kimberley L. (2020). Top ten: A model of dominating factors
influencing job satisfaction of emergency nurses. The ScienDirect article.
https://doi.org/10.1016/j.ienj.2019.100814

Farazane G.M. et al. (2020). The relationship of moral intelligence and social
capital with job satisfaction among nurses working in the emergency
department. The ScienDirect article. https://doi.org/10.1016/j.ienj.2020.100911

Somayeh J. et al. (2021) .Happiness, quality of working life, and job

satisfaction among nurses working in emergency departments in Iran. Health
and Quality of Life Outcome, pp.112.