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Industrial marketing covers both online and offline activities. Offline marketing
examples include brochures, print ads, and branded marketing materials. Online
examples are social media ads, newsletters, search engine ads, video ads, and ads in
online magazines. Effective marketing channels include social media platforms,
industry magazines/blogs, exhibitions/conferences, newsletters, websites, podcasts,
and short video platforms.
Sounds about the topic you have been looking for? Then, let us go ahead and start the
deep dive.
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Chapter 1
WHY IS INDUSTRIAL MARKETING IMPORTANT?
Understand the Importance of this Marketing Type
Marketing refers to all your company’s actions to attract a target group to your
products or services. The aim is to generate demand, create new customers, and
positively influence sales. Marketing also aims to develop unique selling points and
demonstrate the value of your product. This fulfills customer needs, leads to customer
satisfaction, and helps establish a long-term sales increase.
All these things are essential for every company, independent of market and industry.
The distinct aspect of industrial marketing is that customers are other companies, not
individual consumers. This difference to consumer marketing (B2C or Business-to-
Consumer marketing) implies different marketing strategies, tactics, and actions.
Statistics prove that since 2020, there will be a 69% increase in industrial advertising
spending in B2B markets. Further, there will be a 79% increase in spending on
marketing technology in industrial B2B markets.
Chapter 2
WHAT IS INDUSTRIAL MARKETING
A Definition and Explanation
Industrial marketing is all actions and processes to market a product or service
to another company.
In other words, it is marketing directed at other businesses instead of directed at
consumers. The latter is called consumer marketing.
To fully understand marketing for industrial goods, we need to look closely at B2B
industries, B2B markets, and the nature of industrial goods.
Chapter Overview
Industrial B2B
Comprehensive Industrial Marketing Definition
INDUSTRIAL B2B
The terms industry or industrial and B2B are often used synonymously. However, this
must be corrected, as the terms have different meanings. Let us have a closer look to
comprehend the terms fully. This chapter also explains the features of a B2B market
and showcases industrial good examples.
TERMINOLOGY
These terms describe the companies and activities involved in creating goods and
services. The noun industry often describes different types of markets, such as the
steel, electricity, and food industries, but also segments like the tourist, marketing, or
leisure industries. This shows that “industry” is not only used for industrial products
but also refers to consumer markets. However, using industry without further detail,
we usually mean the manufacturing, B2B related companies.
That is why “Industrial” typically refers to factories, B2B markets, and businesses
producing goods.
Business-to-Business or B2B
There are two markets: business selling to other businesses (B2B) or selling to
consumers (B2C). This is an easy-to-understand concept that is still valid nowadays.
B2B only describes to whom the company sells, but not in which industry the
company is active. Further, a company can also sell to both customer groups: B2B and
B2C. Many companies have a whole-selling segment that qualifies as a B2B market
while they sell to consumers simultaneously.
This leads us to the definition of a B2B market, also called an industrial market.
B2B MARKET
From our previous approach, it is already clear that a B2B market is where two
companies meet to exchange goods and services. The industrial market involves no
consumers, hence no individuals purchasing the goods for themselves.
While people are involved in selling and purchasing in many cases, the demand
always originates from the purchasing company.
The value-added chain is all process steps from raw material to the final product. Each
step adds a specific value to the previous one.
Let us use the example of the raw material “iron ore” to the final product “laptop” and
list examples of industrial goods: iron ore is transformed into steel, of which thick
wire is made. The wire is used to manufacture tiny screws that are part of a graphic
card in a laptop. All these intermediate products are industrial good examples. The
manufacturer sells the final product (e.g., HP) to a retailer (still a B2B market) and
ultimately to the consumer.
Here is another industrial good example: from cotton to a t-shirt. This example
includes the B2B market part and the consumer market aspect. Please note that the
level of differentiation is increasing with every step of the value-added chain.
Value Added Chain B2B vs B2C © B2B Marketing World
COMPREHENSIVE INDUSTRIAL MARKETING DEFINITION
The basic definition is: Industrial marketing is all actions and processes to market
a product or service to another company.
However, this definition only covers some aspects of modern industry marketing.
Let’s break it down. A great starting point is the well-known “4P” concept of Philip
Kotler – marketing author, consultant, and considered by many as the founder of
modern marketing.
By considering the product when defining marketing, the nature of the product and to
whom it is sold gained importance. This is also relevant because the buyer, the seller,
and the sold good define a market. Hence, the definition of a market is inseparably
linked to the definition of marketing itself.
This is a vital aspect to remember for all further discussions on industrial b2b
marketing and leads to a simple truth:
An industrial good sold to another company is defined as industrial marketing.
Industrial marketing happens in an industrial market.
These articles further outline B2B Marketing and the differences between B2B
Marketing and B2C Marketing.
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Chapter 2
INDUSTRIAL MARKETING CHARACTERISTICS
6 Aspects Defining Industrial Marketing
Chapter Overview
STRONG BUYER-SELLER-RELATIONSHIPS
Due to their complexity, industrial goods have a higher explanatory effort towards the
end of the value-added chain. For example, the endurance of your garden table against
UV radiation. Details about how synthetic plastic withstands influences are harder to
understand and explain than the crude oil quality from which the plastic originates. In
the consumer market, the customer only wants to know if the table looks the same
after years.
COMMUNICATION
As a result, industrial communication is often highly technical, with complex
language and jargon to meet the target audiences’ specific needs. Industrial marketing
communication is more personalized than consumer marketing, which can use various
mass communication tools such as TV, radio, billboards, newspapers, Facebook, and
Instagram. It may include on-site visits, seminars, and customer conferences to close
deals and build long-lasting relationships. Social media and online communications
are equally important in industrial marketing. The communication style must be
adapted, and content quality is most important.
These three aspects are only the tip of the iceberg when comparing industrial
marketing vs consumer marketing. This whole article on B2B vs. B2C outlines all
relevant details.
While there are several challenges, industrial marketing managers can leverage
existing consumer marketing principles.
Need for specialized teams: The complexity of decision-making and the necessity
for technical product knowledge requires specialized marketing teams with a deep
understanding of industry specifics and technical nuances.
Small budgets and limited resources: industrial companies are not built on
marketing. The focus lies on R&D, product management, and sales. Marketing is
often a supporting function with subsequent limited budgets and resources. This
requires smart management and long-term thinking.
A simple but effective way to stay ahead of your competition. However, be careful not
to chase the latest marketing trends just for the sake of it. Always match B2C trends
with industrial requirements.
Chapter 3
INDUSTRIAL MARKETING STRATEGY (6 STEPS GUIDE)
Learn How to Creat Your Own Marketing Strategy
Chapter Overview
Marketing Strategy Business Types: They are derived from the business goals, like
differentiation, focus on niche markets, or cost leadership.
Marketing Strategy Frameworks: These universal valid concepts work for all market
types. This includes 6 steps to create a strategy (see below)
For now, we do not go into more details here. The necessity of a proper industrial
marketing strategy is obvious.
For further reading, have a look at this B2B Marketing strategy article.
Chapter 3
INDUSTRIAL MARKETING EXAMPLES
Examples of Product Marketing, Advertisement and Marketing Channels
Chapter Overview
Efficient marketing focuses on how to help the customer, not how nice the product is.
Siemens outlines 6 areas they can help their target group. These areas are backed with
download material in a resource hub.
Solution focused communication © Siemens
Caterpillar’s marketing circles around these unique smartphone features. Bold, clear
pictures and descriptions make it easy to comprehend the features.
Industrial Marketing Example – Caterpillar Smartphone © B2B Marketing World
based on Screenshot Caterpillar
Rexroth offers thousands of products and services that consist of multiple elements.
Unique customer requirements result in countless different configurations. Various
online tools and configurators support potential customers in finding their industrial
solutions.
From an industrial marketing perspective, these tools educate the target group and
result in qualified leads. Customers can configure their desired solution without the
support of a sales representative. This not only saves time and resources but also
decreases requests that cannot fulfilled by Bosch Rexroth.
Bosch Rexroth Online Tools and Configurators © B2B Marketing World based on
screenshot Bosch Rexroth
Customer Support and Training:
B2B digital advertising spending in the United States from 2015 to 2024 © B2B
Marketing World, based on Data from Statista
In 2024 digital ads will make up 50% of all B2B ad spending.
Therefore, online and offline advertisements are vital for industrial marketing. Let us
look at some examples of both types of industrial advertising.
However, some channels suit industrial markets better than others. Examples are:
Social Media, Professional Business Networks, LinkedIn
Industry Magazines and Blogs
Exhibitions and Conferences
Industrial events come in various forms, offering unique opportunities for businesses
and professionals:
Large exhibitions serve as platforms to showcase the latest product and software
innovations. They allow attendees to see, touch, and try out cutting-edge solutions.
These exhibitions are where industry leaders, experts, students, and future
employees gather to explore new technologies and trends.
Conferences focus on thought leadership, knowledge transfer, and networking
prospects. They bring together industry professionals and subject matter experts to
discuss and share insights on emerging trends, challenges, and best practices.
Attendees can benefit from thought-provoking presentations, interactive panel
discussions, and networking opportunities.
By participating in these events, businesses can gain exposure, establish strategic
partnerships, and position themselves as a thought leader in their respective industries.
Other marketing channels are universally valuable for consumer and industrial
markets. For example:. Examples are:
Newsletter
Company Website
Podcast
Short Video Platforms
NEWSLETTER
Newsletters offer a powerful way to establish your business as a leading authority.
However, resisting the temptation of bombarding readers with sales pitches and
product information is essential. Instead, focus on delivering value. Engage your
audience with captivating stories and share valuable insights about the market,
including the latest trends, news, and educational content.
Adopting this approach increases the chances of achieving higher open rates and
building a loyal readership. Say no to spammy emails and yes to meaningful
connections through well-crafted newsletters.
COMPANY WEBSITE
Your company’s website is the cornerstone of your online campaigns, serving as a
gateway for users to explore and access content throughout their customer journey.
It’s not just a website—it’s a virtual business card representing your brand online.
Curate the homepage content carefully and showcase your portfolio effectively.
Visitors should grasp your company’s offerings and how you can help them within
seconds. Strategic calls-to-action (CTAs) placed throughout the site enhance the user
journey, guiding them towards desired actions.
PODCAST
Podcasts are a powerful industrial marketing channel that gives your brand a voice
and humanizes it even further through video podcasts. The growing popularity of
podcasting is changing content consumption for good. People increasingly prefer
seeing and listening over reading. One of the greatest advantages of podcasts is that
they can be consumed passively during a commute or workout. From a brand
perspective, a podcast is essential for storytelling, brand building, and educating your
audience.
You have two options: host your own podcast show and feature leading industry
experts as guests or strive to be a guest on established shows. Both approaches can
significantly enhance your brand’s reach and impact.
Since its release in 2016, TikTok has had an impressive 3.5 billion downloads. This
unique platform has revolutionized content creation and consumption, offering a new
form and style of short videos. Even industrial companies can now leverage this
platform to effortlessly create video content without the need for expensive equipment
or production companies.
Chapter 5
WHAT YOU CAN LEARN FROM B2C MARKETING
Learn How to Use Consumer Marketing in B2B
Are you wondering what to learn from consumer marketing? It is a crucial aspect that
often gets overlooked. It is vital, as many marketing courses focus on consumer
markets instead of industrial markets.
Marketing trends are influenced by evolving consumer behavior. This impact is felt
much earlier in consumer marketing than in industrial markets. That is why it is
important for industrial marketing management to closely monitor B2C marketing and
learn from it.
So, how can you become a trendsetter in industrial marketing? Like in consumer
markets, one simple yet effective way is to be an early adopter. It is a great strategy to
stay ahead of the competition. Industrial marketing must not be boring. It can be as
catchy and emotional as consumer marketing.
“We’re not getting into the beauty industry. But we are in the business of producing
fossil-free hydrogen. A fuel that emits water instead of carbon dioxide. To prove how
clean those emissions are, we’ve teamed up with model and climate advocate Cara
Delevingne to showcase a limited-edition face mist. We call it Industrial Emissions
Face Mist. It’s a 50ml bottle of systemic change, refreshing everyone’s view on.”
Vattenfall is one of Europe’s largest producers and retailers of electricity and heat.
Their target is to produce fossil-free hydrogen. They partnered with the model and
climate advocate Cara Delevingne, for an outstanding campaign to create a face mist
from hydrogen emissions. Instead of CO2 emissions, fossil-free hydrogen emits water.
This water is used to produce the “Industrial Emissions Face Mist” limited beauty
product.
The campaign claim is “Industrial emissions – clean enough to put on your face.”
This is a powerful claim to prove how clean these emissions are. Would you put
anything but the highest quality product on your face?
The heart of this industrial marketing campaign is a video, a landing page, and the
face mist itself.
The beauty product “Industrial Emissions Face Mist” is produced in batches, and
people can secure their mist for free. Vattenfall shows a countdown till the next drop,
and the CTA “Claim your bottle” converts visitors. Everything is on a clever,
designed landing page.
Industrial Marketing Example – Vattenfall © B2B Marketing World, Screenshot
from Vattenfall
The landing page uses great type, is easy to understand, and uses powerful images. In
addition, Vattenfall educates visitors with basic educational content on how fossil-free
hydrogen is created.
Vattenfall – Landinpage Educational Content © B2B Marketing World, Screenshot
from Vattenfall
This is an excellent example of how to use B2C mechanisms and styles and adapt
them for industrial marketing.
Chapter 6
INDUSTRIAL MARKETING PDF BOOK
Download for Free!
This informative article offers a comprehensive and in-depth overview of modern
industrial marketing.
It delves into the core concepts, defining industrial marketing and its significance in
today’s business landscape. The article explores various industrial marketing
strategies and channels, providing valuable insights. Additionally, it showcases real-
life examples of successful industrial advertising campaigns and illustrates these
strategies’ practical application.
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Chapter 7
SUMMARY [TL;DR]
Industrial Marketing in a Nutshell
Also known as Business-to-Business (B2B) marketing, industrial marketing involves
promoting products or services to other businesses rather than consumers. It covers
exchanging goods or services between two companies, with no involvement of end
consumers.
Industrial goods are categorized based on the Value Added Chain. It is based on the
4Ps of Marketing (Product, Place, Price, and Promotion), modern digital marketing
strategies, and various marketing channels.
Industrial advertising encompasses both online and offline activities. By 2024, digital
ads will account for 50% of all B2B ad spending. Offline marketing examples include
brochures, print ads, and branded marketing materials. Online examples are social
media ads, newsletters, search engine ads, video ads, and ads in online magazines.
STEPHAN WENGER
B2B Marketing Expert, Editor and Marketing Management Consultant
Stephan Wenger is a seasoned B2B Marketing Expert with more than 10 years of
experience in leading global companies. His extensive expertise lies in the realms of
B2B online marketing, content marketing, strategic marketing, and driving synergy
between sales and marketing, including effective lead management.