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5.Where can you get answers to these questions? Can you answer some yourself? Is
there something you can read for help? Is there someone you can ask?
6.Observe the situation for about 10 minutes. Describe the gaps between the current
situation and the ideal situation. These could be gaps in processes, protocols, communication,
etc.
7.Find someone you can discuss the problem with. Who is it?
8.Brainstorm. Discuss the problem with this person. How do they describe the problem?