Professional Documents
Culture Documents
The Numbers
1- one 16- sixteen
1. Read the dialogues and order the sentences. Write the dialogues in the correct order
down.
Thank you.
Manchester.
Where from?
2. Complete the following phone conversations with the words / expressions given.
Conversation 1
Conversation 2
Hang on Fine go and call
speaking
Conversation 3
Conversation 4
speaking thank
7:10 It’s ten past seven. 9:25 It’s twenty-five past nine.
a)
_________________ d)
__________________
b)
__________________ e)
__________________
c)
_________________ f)
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E-MAIL AND FAX
FUNKTION BANK
Starting
Thank you for your e-mail…
Thank you for your fax of…
In reply to your fax received…
Saying why you are writing
This e-mail is to inform you that Mr. Grant will arrive in London….
This fax is to give you details of the meeting….
Attaching documents (e-mail)
I attach two files….
Apologizing
Ending
Please contact me again if you need anything else.
Hoping to see you soon. (More formal: I hope to…)
Dear Mr Hudson 10th November 2012
This e-mail is to inform you that Mr Grant will arrive in London at 11.00 a.m.
tomorrow morning. He would like you to pick him up at the airport so he can discuss
something with you before the meeting in the afternoon.
I attach two files with meeting notes and the information you asked for. I hope that all
the information is clear. Please do not hesitate to contact me if you need anything
else.
Best regards
Elizabeth Roger
FAX MESSAGE
Best regards
Donald Crawford
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Making a call
2. Try to answer these questions from memory. Then listen and check.
2. Now match each expression a-d with a situation in which you might use it.
Example: You hear: a Can you say that I called? My name’s Shuang Liang.
Taking messages
1. Geena is listening to her voicemail messages on her mobile phone. Listen and
match each message (a-c) with a reason for the call (1-3).
1. You can use the expressions in bold when you leave a voice mail message. Match two
expressions (a-j) with each explanation (1-5).
2. Listen to four voicemail announcements and use the ideas below to leave messages.
Use your own name.
Example: You hear: a This is the voicemail for Peter Bradshaw. Please leave a
message.
You say: Hello this is (your name). I’m phoning to tell you the contract is ready. Please
call me back. You can call me on 3895613.
c) Want to ask about your prices / send me a brochure / 45 Green Street, Manchester,
MN1 6TR
a) b)
e)
Joseph – give Chris the --------------
for the store cupboard.
2. Now listen to Rita pass on each message. Write which message (a-e) she passes on in
each conversation (1-5).
b) Chris ____________________________________________
c) Helen ____________________________________________
d) Lisa _____________________________________________
e) George ___________________________________________
Helping colleagues
Passing on messages
Following instructions
1. Imagine you are at work. Listen to five managers give you some instructions. What
does each person want you to do? Complete the missing information.
2. Listen again. Tick the expressions you hear.
a) Can you _____ c) Could you _____ e) Would you mind ____
Social English
3. Complete this dialogue with the sentences from the list below.
A: __________________________________________
B: Good morning. Could I speak to Jane Lewis, please?
A: ___________________________________________
B: Lesley Winwood.
A: ___________________________________________
B: She said she’d be in all morning.
A: ____________________________________________
C: Jane Lewis.
A: __________________________________________
C: Ah yes, it’s about…
1. Underline the expressions you can Imagine you work in a shop. Listen to these customers,
use to offer help. and use the ideas below to offer them help.
a) Let me help you. Example: You hear: a Excuse me. How much are these?
b) I’ll give you a hand. You say: They’re £20. Let me give you a new price list.
c) Shall I help you? a) £20 / give you a new price list.
b) Don’t worry / find another one
c) Over there / show you the way
d) That’s OK / get another one
e) Help you / take it to your car
I’ve organized the trainer
1. Brad leaves Roman a voicemail message about organizing a training session. Listen to
the message and tick the things above which he mentions.
2. Raman made some notes but he got a few things wrong. Listen again and correct his
notes. There is one mistake in every sentence.
Organizing the training 2
Asking people to do things
b) Could Raman ask Brad to do things using I need you to and You’ll need to ?
2. Look at the expressions below. Tick the ones Raman could use to ask Brad to do
things.
3. You are organizing a training session. Ask Mariusz, a team member, to help you.
Use the polite expressions from the previous exercise to ask Mariusz to organize
the things below.
Example: a) You say: Could you order a taxi?
Comparing things
1. Look at how Raman and Alison compare the two cafés and underline the language
that they use to make comparisons.
Alison:
Raman:
Well, The Tasman Café has gourmet So, you know, the food will probably
sandwiches, not just ordinary sandwiches taste better from the Tasman Café.
2. Raman is organizing lunch for a conference. He asks you for your opinion about the
food he should order. Read the questions below and listen.
Roman: Hi there. I’m ordering food for the conference. Can I ask you some questions?
You: Yes, of course.
Raman: Do you prefer hot or cold food?
You: cold food / easy
Raman: OK, and what about drinks – do you prefer hot or cold?
You: Hot drinks / good
Raman: I’m trying to decide between a buffet or a sit–down meal. What do you think?
You: Buffet / convenient
Raman: And should I order fruit or cake for dessert?
4. Think of two things you know well and you can compare with each other, e.g. two
cars or two restaurants. Talk about the differences between these two things.
235 we say: SAA two, three, five and not SAA two hundred
and thirty-five.
3. Listen to Adam talking to Tom, a Tourist Information Officer in Cape
Town. Look at the photos and match them to the statements below.
I have my schedule
1. Listen to the conversation and match the job title to the people below.
a) Lilian Oliveira
b) Teresa Silva
c) Paulo Souza
d) Fernando Pinto
e) Victor Gomez
2. Declan will do the activities below during his visit. The activities are in the
wrong order. Can you remember the correct order? Write the number by the
activity. The first one has been done for you.
This is your Schedule for the day. First, you’re going to talk to the Sales
Manager, Paul Johnson, at ten o’clock this morning. Then a half past eleven
you’re meeting the Marketing Manager, Sarah Philips. After that, you’ll have
lunch with the marketing team at half past twelve. This afternoon you’ll be able
to visit our shop, if you want. I’ve booked a taxi to the airport at four o’clock this
afternoon.
3. Now tell another visitor, Peter Richards, about his schedule. Use the
expressions from speaking strategy.
Role-play
4. Choose one of the two dialogues. Prepare them with your colleague and
present it to you classmates. Good work!
Mrs Ryefield: — Er... double with bath. I´d appreciate it if you could give me a room with a
view over the lake.
Receptionist: — Certainly, madam. I´ll just check what we have available. . . Yes, we have a
room on the 4th floor with a really splendid view.
Receptionist: — Okay, let me make sure I got that: Mr and Mrs Ryefield. Double with bath for
March the 23rd, 24th and 25th. Is that correct?
Receptionist: — Let me give you your confirmation number. It´s: 7576385. I´ll repeat that:
7576385. Thank you for choosing San Felice Hotel and have a nice day.
Goodbye.
Reservations (airline)
Mary Jones: — Yes, do you have any flights to Sydney next Tuesday afternoon?
Reservations clerk: — One moment, please... Yes. There´s a flight at 16:45 and one at
18:00.
Mary Jones: — That´s fine. Could you tell me how much a return flight costs? I
´ll be staying three weeks.
Mary Jones: — Can I pay at the check-in desk when I pick up my ticket?
Reservations clerk: — Yes, but you will have to confirm this reservation at least two
hours before departure time.
2. Read the sad story of Peter Brown. Then match the idioms (1-12) with their
meanings (a-l)