Seeker - Vacancy - Questions Preview https://erajobs.state.gov/dos-era/vacancy/viewVacancyQuestions.hms?_ref=t3j4sjhbpt0&returnToSe...

U.S. Department Of State

DIPLOMACY IN ACTION

North Macedonia

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Vacancy Questions Preview

Grade: 7

No questions specified.

Grade: All Grades

* 1 Are you able to legally work in this country?

Yes

* 1.1 If yes, tell us more about yourself and if applicable, select the type of permit you currently possess (upload the appropriate
paperwork in the Documents section)

I am a citizen of this country.

I have a work permit.

I have a study permit.

I have a U.S. diplomatic visa.

I am the holder of a non-diplomatic visa

I am the holder of a work and/or residency permit of the host country.

None of the above.

No

* 2 Are you a current employee of this mission/consulate?

Yes

No

* 3 Are you a former employee of this mission/consulate?

Yes

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* 3.1 If yes, tell us more about yourself. (Please include dates of employment, section, etc.) (Maximum length of 250 characters.)

No

* 4 Do you have the required education as stated in the Vacancy Announcement?

Yes

No

* 5 What is the highest level of education you have completed?

Primary School

Secondary School

College (2 years)

University Degree

Masters or Equivalent

Doctorate

* 6 Do you have the required experience as stated in the Vacancy Announcement?

Yes

No

* 7 Select your years of experience for this position. (See Vacancy Announcement.)

None

Less than 1 year

1 to 2 years

2 to 3 years

3 to 4 years

4 to 5 years

5 to 6 years

6 to 7 years

7 to 8 years

8 to 9 years

9 to 10 years

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More than 10 years

* 8 Do you have the required language level (s) for the listed language (s) in this vacancy announcement?

Yes

No

* 9 Where did you first see/hear about this position?

U.S. Mission Website

Social Media (i.e. Facebook, Twitter, Instagram, WhatsApp)

Professional Networking Site (i.e. LinkedIn, Netparty, Jobcase)

Online Job Board (i.e. Indeed, Monster, Glassdoor)

Traditional Media (i.e. Newspaper Ad, Magazine, Pamphlet, Radio)

University/College Website

Job Fair

Word of Mouth (Friend, Colleague)

Recruitment/HR Team

* 10 In which contracting areas do you have experience?

Initiation of work

Contract modification

Quality assurance

Payment

Accounting

Monitoring the contract

Contract closeout/termination

None of the above

* 11 Have you been responsible for reviewing travel itineraries for other employees to ensure reservations were made at correct times, locations, and facilities?

Yes

No

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* 12 Have you been responsible for assisting other employees with making travel arrangements (e.g., hotel, car, flight)?

Yes

No

* 13 Which statement best describes your highest level of experience using an automated travel system?

I have no training or experience using an automated travel system.

I completed training on using an automated travel system but have not yet applied it on the job.

I utilized an automated travel system to enter, retrieve, and/or analyze data.

I independently analyzed travel and payment data to determine and resolve anomalies, errors, and compliance issues.

I trained and/or supervised others on how to determine and resolve anomalies, errors, and compliance issues in an automated travel
system.

* 14 Select the response that best describes your highest level of experience resolving customer service problems.

I do not have experience resolving customer service problems.

I resolved customer service problems by explaining policy to customers.

I offered customers alternative solutions within policy limitations to resolve problems.

I trained or guided others in the resolution of customer problems.

* 15 Which of the following customer service related activities have you independently performed?

Answered and made telephone calls to customers.

Greeted customers.

Registered customers/guests at conferences, events, or meetings.

Resolved customer-related issues.

Provided information regarding organization's productions and/or services.

Solicited feedback for improvement.

None of the above.

* 16 Are you willing to communicate with others respectfully, both verbally and in writing, as a representative of the U.S. Embassy, Consulate, or Mission?

Yes

No

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* 17 Are you willing to proactively learn and apply the knowledge/skills needed to complete your work assignments to the highest level possible (e.g., computer
programming languages, public speaking skills)?

Yes

No

* 18 Have you provided service to customers who didn't understand or agree with policies and procedures?

Yes

No

* 19 Have you independently researched and responded to time-sensitive customer requests?

Yes

No

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