1. What is the thing you find most difficult on the telephone?

- Because we are only able to hear our voices when talking on the phone, it might be not
very comforting. We frequently experience self-consciousness over the tone of our
representatives and the words we choose when no other social indicators are present,
such as gestures, body language, or eye contact. An additional factor that occasionally
makes phone talks seem overwhelming is the strain of keeping someone else's
attention. During face-to-face conversations, we frequently become sidetracked by
external distractions like glancing out the window or, ironically, checking our phones for
missed calls. As a result, the conversation could flow more naturally and the encounter
might feel more casual. During a discussion, there are no outside interruptions, so it
could feel like we are under a lot of pressure to respond to every question right away.
Pauses may sometimes be extremely awkward. Momentary pauses might seem
uncomfortable over the phone because you can typically tell when someone is busy or
thinking in fact. When we're accustomed to being able to read emails, texts, and social
media postings before sending them, a phone conversation may sound impromptu and
hazardous.
2. How could you make it easier?
- By pronouncing the consonants more clearly while speaking slowly, you may create
phone calls that are a lot clearer and simpler to comprehend. People find it
embarrassing to talk slowly out of concern that they'll be criticized for their ignorance!
This may be truer still if you speak your native language more quickly than you do
English.
- Choose a string of words or sounds that you are aware you have trouble pronouncing
clearly, then try modifying them. Write down what you want to say over the phone,
highlight the last consonant of each word with a marker, and then practice pronouncing
what you wrote.
- You should ask people to talk more slowly. Speaking over the phone may occasionally
be done rapidly, especially by native speakers. Get them to slow down, please! Use
phrases like: Would you mind speaking a bit slower, please? Would you mind going a
little slowly as English is not my first language?
- Consider preparing your opening statement before speaking. Consider how to begin the
call and what you anticipate the other person will say before you take the call. It's much
simpler if you can speculate on the potential solutions!
3. Can you think of 5 things you could do to improve your telephoning skills in
English?
- It's crucial to prepare before making an English phone call, especially if you're still
learning the language. Make a note of what you want to say and learn some language
that is specific to the subject. Use a translation program or look up words in the Oxford
Learner's Dictionary if you're not sure what they mean. Additionally, it's a good idea to
have some planned inquiries or set expressions that will help you during your
conversation. You'll feel more at ease and become accustomed to the pronunciation if
you say things aloud to yourself first.
- This a great chance to upgrade your phone You should record your actual phone
conversations to improve your English. Talk on speakerphone while setting up a voice
recorder on your phone. Then play back what you said and consider how to make it
 better. Try recording an audio note to yourself if you can't get a real person on the phone
to talk to. At first, it will sound unusual to hear your voice speaking in another tongue, but
it is an effective technique for enhancing English fluency.
- It's essential to keep in mind proper telephone etiquette despite whatever anxiety or
urgency you may be experiencing. If there is no time constraint and the phone call is
more of a casual discussion, why not start the conversation with some small talk? It's a
great approach to start talking to ask about a person's day or the weather. Additionally,
it's a good idea to encourage the person you're speaking to. We can't tell whether
someone is listening over the phone. Use phrases like hmmm or Oh, I see to assist the
other individual.
- If something is unclear to you, don't be unwilling to ask for clarification. People are often
patient and eager to assist you in any way they can. It's also acceptable to request that
key details be repeated. In particular, addresses, phone numbers, and times and dates
are correct. All of which might be difficult to understand over the phone in another
language.
- The final step in developing your business English and standard English telephone
abilities is to master voicemail. These are often condensed informational tidbits that must
pack a lot of information into a small period. It's critical to keep it short due to the time
limit. Keep your voicemail brief and to the point. Before leaving a voicemail, make sure
you properly introduce yourself. Next, define your call's purpose. Don't forget to include a
way for them to contact you at the end.