4 Troubleshooting M4080 Eng

4.
Troubleshooting
4. Troubleshooting
4.1. Control panel
1 Display screen Shows the current machine status and prompts during an operation. You can
set menus easily using the display screen.
2 Job Status Shows the jobs currently running, queued jobs, completed jobs, current error
code or secured jobs.
3 Counter Shows the amount of paper used.
4 Numeric keypad Dials numbers and enters alphanumeric characters. You can also enter the
number value for document copies or other options.
5 Eco Turn on Eco mode. Turn on the Eco mode to reduce toner consumption and
paper usage when pc-printing and copying only.
6 Power / Wake Up Turns the power on or off. When the blue LED is on, the machine is powered
on and you can use it. To turn the machine off, press and hole this button for
at least 3 seconds. Press Yes when the confirmation window appears.
7 Clear Deletes characters in the edit area.
8 Interrupt Stops a job in operation for urgent copying.
9 Stop Stops an operation at any time. The pop-up window appears on the screen
showing the current job that the user can stop or resume.
10 Start Starts a job.
11 Redial/Pause Redials the recently sent fax number or received caller ID in ready mode, or
inserts a pause (-) into a fax number in edit mode.
12 Log out Allows user to log out.
13 On Hook Dial When you press this button, you can hear a dial tone. Then enter a fax number.
It is similar to making a call using a speaker phone.
14 Reset Resets the current machine setup.
15 Status LED Shows the status of your machine
Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-1

4. Troubleshooting
NOTE
When you use the display screen, use your finger only. The screen may be damaged with a sharp pen or anything else.
4.1.1. Introducing the display screen and useful buttons
Display screen
NOTE
For more information, refer to the user guide.
The display screen on the control panel allows user-friendly operation of the machine. Once you press the home icon on
the screen, it shows the display screen. The display screen image in this user’s guide may differ from your machine
depending on its options or models.
• Copy : Enters the Copy menu.

• Fax : Enters the Fax menu. Fax is activated on the display screen by installing an optional fax kit.
• Stored Document : Enters the Stored Document menu.
• Shared Folder : Enters the Shared Folder menu.
• Scan to Email : Enters the Scan to Email menu.
• Scan to Server : Enters the Scan to Server menu.
• Scan to PC : Enters the Scan to PC menu.
• Scan to Shared Folder : Enters the Scan to Shared Folder menu.
• Quick Copy : Enters the Quick Copy menu.
• ID Copy : Enters the ID Copy menu.
• USB : Enters the USB menu. When a USB memory device is inserted into the USB memory port on your machine,
USB is activated on the display screen.
• Scan to USB : Enters the Scan to USB menu. When a USB memory device is inserted into the USB memory port on
your machine, Scan to USB is activated on the display screen
• Machine Setup : You can browse current machine settings or change machine values.
• Samsung Cloud : In order to use this menu, Samsung Cloud Printer should be registered. For more information, contact
your local Samsung dealer or the retailer where you purchased your machine
4-2 Copyright© 1995-2013 SAMSUNG. All rights reserved.

4. Troubleshooting
• SmarThru WorkFlow : In order to use this menu, SmarThru WorkFlow should be installed. For more information,
contact your local Samsung dealer or the retailer where you purchased your machine.
Counter button
When you press the Counter button on the control panel, You can see the number of impressions. When you select
Device, you can see the number of impressions by device. An impression typically refers to a single side of a sheet
and not a one-sided print.
• Total Usage : Displays the total number of impressions.

• Send Usage : Displays the number of images sent via email, server, etc.
• Fax Send Usage(PSTN) : Displays the number of sent faxes.
When you select User, you can see the number of usage, limit, and remaining usage by each user.
Eco button
The eco feature allows you to save print resources and leads you to eco-friendly printing. When you press the Eco button,
the machine turns eco mode on or off. If the eco mode is on, you can see the eco image on some features. Some options
in the features are not available to use in the eco mode.
NOTE
• Only administrators have permission for Eco Setting in Machine Setup
• If the machine requests a password for eco mode, you need to enter the password.
• The Eco button is activated only for Copy, Quick Copy menus.
Status Description
Off The machine is not in Eco mode.
Green On The machine is in Eco mode.
Job Status button

When you press the Job Status button, the screen lists the currently running, queued, and completed jobs.
Interrupt button
When you press the Interrupt button, the machine goes into interrupt mode, which means it stops the current printing job for
an urgent copy job. When the urgent copy job is completed, the previous printing job continues.
Status Description
Off The machine is not in interrupt printing mode.
Green On The machine is in interrupt printing mode.

4. Troubleshooting
4.2. Understanding the LEDs
The color of the Status indicates the machine’s current status.
NOTE
• Some LEDs may not be available depending on model or country
• To resolve the error, look at the error message and its instructions from the troubleshooting part.
• You also can resolve the error with the guideline from the computers’s Samsung Printing Status program window.
Status LED
The color of the status LED indicates the machine's current status.
Status Description
Off • The machine is off-line.
• The machine is in power saver mode. When data is received, or any button is pressed, it
switches to on-line automatically.
Blue On The machine is on-line and can be used.
Blinking Fax The machine is sending or receiving faxes.
Copy The machine is copying documents.
Scan The machine is scanning documents.
Print • When the status LED slowly blinks, the machine is receiving data
from the computer.
• When the status LED blinks rapidly, the machine is printing data.
Orange On • The toner cartridge life is totally empty. Remove the old toner cartridge and install a
new one.
• A paper jam has occurred.
• The door is open. Close the door.
• There is no paper in the tray. Load paper in the tray.
• The machine has stopped due to a major error. Check the display message
Blinking • A minor error has occurred and the machine is waiting for the error to be cleared.
Check the display message. When the problem is cleared, the machine resumes its
original task.
• The toner cartridge life is near the end of its life. Order a new toner cartridge. You can
temporarily improve print quality by redistributing the toner.
NOTE
Estimated cartridge life means the expected or estimated toner cartridge life, which indicates the average capacity of print-outs
and is designed pursuant to ISO/IEC 19752. The number of pages may be affected by operating environment, printing
interval, media type, and media size. Some amount of toner may remain in the cartridge even when the orange LED is on and
the printer stops printing.
Power LED
Status Description
Off The machine is off-line.

4. Troubleshooting
Status Description
Blue On • The machine is on-line and can be used.
• The machine is in power save mode. When data is received, or any screen is pressed, it
switches to on-line automatically.

4. Troubleshooting
4.3. Updating Firmware
This chapter includes instructions for updating the printer firmware. You can update the printer firmware by using one
of the following methods :
• Update the firmware by using the printer control panel

• Update the firmware by using the network.
NOTE
After FW upgrade with memory clear, DSDF CIS Shading required. About DSDF Shading, please refer to “Shading Test in
4.6.5 Diagnostics”
4.3.1. Updating from the Printer Control Panel
WARNING
Failure to follow these instructions could lead to corruption issues and prevent the proper operation of this printer.
Follow all of the instructions carefully.
1) Download the firmware file from the Global Service Partner Network (GSPN) or Technical Support Portal (TSP) website.
2) Unzip the firmware file to a folder on your PC.
3) Copy the firmware file (*.hds or *.par) to a USB flash drive.
4) Plug the USB flash drive into the USB port.
5) Press the button on control panel in this order. (Settings > Admin Settings > Application Management > Application >
Install)
6) The installation window will list the files on the USB drive. Touch the name of the firmware file to select it.
7) Press the “OK” button after selecting the file.
8) Once the installation is complete, “OK” button will be activated. Press “OK” button.

4. Troubleshooting
4.3.2. Updating from the Network
WARNING
Failure to follow these instructions could lead to corruption issues and prevent the proper operation of this MFP. Follow
all of the instructions carefully.
Perform the following procedure to update the MFP firmware from the network.
1) Download the firmware file from the Global Service Partner Network (GSPN) or Technical Support Portal (TSP) website.
2) Access a web browser, such as Internet Explorer, from Windows. Enter the machine IP address of your printer
(http://xxx.xxx.xxx.xxx) in the address field and press the Enter key or click Go. Login as Admin in Sync Thru Web
Service.
NOTE
Login using the Administrator ID and Password established during initial machine setup.
3) Click on Maintenance > Application Management > Application > Add.

4. Troubleshooting
4) Choose installation file (F/W file) by browsing the file system and click [OK].
5) The uploading step will start.
6) After uploading the f/w file on MFP, validation information will appear. Check the [Overwrite] check-box if you want
to force the firmware update even if the firmware version to be installed is lower or same with the currently installed
firmware in the device. Press [OK] to start the firmware upgrade.

4. Troubleshooting
7) The firmware update will start.
8) Once the installation is complete, the machine power-off and power-on automatically.

4. Troubleshooting
4.4. Clearing Jams
4.4.1. Clearing paper jams
NOTE
To avoid tearing the paper, pull the jammed paper out slowly and gently.
In tray1
1) Pull out tray1.
2) Remove the jammed paper by gently pulling it straight out.
3) Insert tray 1 back into the machine until it snaps into place.

4. Troubleshooting
If you do not see the paper in this area, stop and go to next step:
4) Open the front cover.
5) Remove the toner cartridge.

4. Troubleshooting
6) Open the MP Jam guide.
7) Remove the jammed paper. Then, close the MP Jam guide.
8) Install the toner cartridge.

4. Troubleshooting
9) Close the front cover.

4. Troubleshooting
In optional tray
NOTE
The procedure is same for all optional trays.
1) Pull out optional tray 2.
2) Remove the jammed paper from the machine.
3) Insert tray 2 back into the machine until it snaps into place.

4. Troubleshooting
If you do not see the paper in this area, stop and go to next step :
4) Pull out tray2.
5) Pull the paper straight up and out.

4. Troubleshooting
6) Insert the tray2 back into the machine.
7) Open the rear cover.
8) Remove the jammed paper.

4. Troubleshooting
9) Close the rear cover.
In the multi-purpose (or manual feeder) tray

1) If the paper is not feeding properly, pull the paper out of the machine.
2) Open and close the front cover.

4. Troubleshooting
Inside the machine
CAUTION
The fuser area is hot. Turn the machine off and let the machine cool before removing paper from the Fuser Unit area.
Failure to take care when removing paper from this area may cause injury.
2) Pull the toner cartridge out.

4. Troubleshooting
4) Open the MP Jam guide.
5) Remove the jammed paper. Then, close the MP Jam guide.
6) Install the toner cartridge.

4. Troubleshooting

4. Troubleshooting
In exit area
NOTE
The fuser area is hot. Take care when removing paper from the machine.

4. Troubleshooting
6) Pull down the fuser levers.

4. Troubleshooting
7) Open the fuser jam guide.
8) Remove the jammed paper gently by pulling it straight out.
CAUTION
Be careful when servicing this area as the Fuser Unit is extremely hot.
9) Close the fuser jam guide.

4. Troubleshooting
10) Pull up the fuser levers.
In the duplex unit area

1) Remove the rear bottom dummy cover. Then, pull out the duplex unit.

4. Troubleshooting
2) Open the duplex jam guide.
4) Close the duplex jam guide.
5) Lock the duplex jam guide.

4. Troubleshooting
7) Install the duplex unit.
8) Install the rear bottom dummy cover

4. Troubleshooting
4.4.2. Clearing original document jams
Original paper jam in front of scanner

1) Open the document feeder cover.
2) Gently remove the original carefully from the document feeder.
3) Close the document feeder cover.

4. Troubleshooting
Original paper jam inside of scanner

1) Open the document feeder cover.
3) Close the document feeder cover.
If you see no paper in this area, go to next step.

4. Troubleshooting
4) Open the document feeder.
5) Grasp the misfeed original, and remove the paper from the feed area by carefully pulling it.
6) Close the document feeder.

4. Troubleshooting
Original paper jam in exit area of scanner

1) Lift up the stacker.
3) Pull down the stacker.

4. Troubleshooting
4.5. Useful management tools
4.5.1. SyncThru™ Web Service
This chapter gives you step-by-step instructions for setting up the network environment through SyncThru™ Web Service.
NOTE
• Internet Explorer® 6.0 or higher is the minimum requirement for SyncThru™ Web Service.
• Some menus may not appear on the display screen depending on the settings or models. If so, it is not applicable to
your machine.
What is SyncThru™ Web Service?

If you have connected your machine to a network and set up TCP/IP network parameters correctly, you can manage the
machine via SyncThru™ Web Service. Use SyncThru™ Web Service to :
• View the machine’s device information and check its current status.
• Change TCP/IP parameters and set up other network parameters.
• Change the printer preference.
• Set the email notifications advising of the machine’s status.
• Get support for using the machine.
• Upgrade machine firmware.
Required web browser

You need one of the following web browsers to use SyncThru™ Web Service.
• Internet Explorer® 6.0 or higher

• Chrome 4.0 or higher
• FireFox 3.0 or higher
• Safari 3.0 or higher
Connecting to SyncThru™ Web Service

[ IPv4 supported web browser ]
1) Start a web browser, such as Internet Explorer®, that supports IPv4 addressing as a URL.
Enter the machine’s IP address (http://xxx.xxx.xxx.xxx) in the address field and press the Enter key or click Go.
NOTE
You can get the machine’s IP address from the machine report.
2) Your machine’s SyncThru™ Web Service website opens.
[ IPv6 supported web browser ]
1) Start a web browser, such as Internet Explorer®, that supports IPv6 addressing as a URL.

4. Troubleshooting
2) Select one of the IPv6 addresses (Stateless Address, Stateful Address, Manual Address) from Network Configuration
Report.
NOTE
You can get the machine’s IPv6 address from the machine report.
3) Enter the IPv6 addresses (eg., http://[3ffe:10:88:194:213:77ff:fe82:75b]).
NOTE
The address must be enclosed in '[ ]' brackets.
4) Your machine’s SyncThru™ Web Service website opens.
Logging into SyncThru™ Web Service

Before configuring options in SyncThru™ Web Service, you need to log-in as an administrator. You can still use SyncThru™
Web Service without logging in, but you will not have access to or view the Settings tab and the Security tab.
1) Click Login on the upper right of the SyncThru™ Web Service website. A log-in page appears.
2) Type in the ID and Password.

Use the same login ID, Password, Domain as when logging in from the machine.
Information tab
This tab gives you general information about your machine. You can check things, such as the machine’s status, supplies’
status, count information, network information, and more. You can also print reports, such as configuration page.
• Active Alerts: You can check the current alerts in the machine. Use this information to troubleshoot machine errors.
• Supplies: You can check the supplies’ information. For toner cartridges and imaging units, supplies’ status is displayed
with a visual graph showing you the amount of each supply left. Page counts are also available which can help you
predict when to change the supplies. This feature is also available from the machine.
• Usage Counters: You can check the billing information and usage counter of the machine. This feature is also available
from the machine.
• Current Settings: Shows the current settings of the machine and network.
• Machine Information: Shows the current machine settings.
• Network Information: Shows the current network settings. Use this page as a reference and change the necessary
settings needed for using the network.
• Security Information: Shows the current security settings of the machine and network.
• Print Information: You can print all the reports provided by your machine. You can use these reports to help you
maintain your machine. This feature is also available in the machine.
Address book tab

You can manage the address book. This feature is also available from the machine.
• Individual: You can manage individual entries in the address book.

• Group: You can manage group address books.

4. Troubleshooting
Settings tab
Settings tab has sub menus, Machine Settings and Network Settings. You cannot view or access this tab if you do not
log-in as an administrator.
• Machine Settings: You can set machine settings.

- System: You can set machine related settings.
- Printer: You can set print related settings such as darkness or adjust the background. This feature is also available
from the machine.
- Copy: You can set copy related settings such as darkness or adjusting the background.
- Fax : You can set fax related settings such as fax number or redial times. This feature is also available from
the machine
- Scan: You can set scan related settings. This feature is also available from the machine.
- E-mail Notification: When an error occurs or the consumables are running out, the machine sends a notification
to the administrator via email. You can set whether to use this feature or not. You can also select which alerts to
receive and when.
• Network Settings: You can set up the network environment to use your machine as a network machine. You can also
set the settings from the machine.
- General: You can set general machine information to use in the network and set ethernet settings. This feature is
also available from the machine.
- TCP/IPv4, TCP/IPv6, Raw TCP/IP, LPR/LPD, IPP, Telnet, WSD, SLP, UPNP, mDNS, CIFS, SNMPv1/v2,
SNMPv3: You can set protocol settings.
- Outgoing Mail Server (SMTP): You can set server settings for outgoing emails. If this setting is not configured,
you cannot use scan to email feature. Outgoing emails will be sent through SMTP server you set here.
- HTTP: You can allow or block users from accessing the SyncThru™ Web Service.
- Proxy: You can set proxy settings and enable authentication.

4. Troubleshooting
Security tab
The security tab has System Security, Network Security, User Access Control and System Log. You cannot access this
tab if you do not log-in as an administrator.
• System Security: From the SyncThru™ Web Service, select the Security tab > System Security.
- System Administrator : Enter the system administrator’s information. The machine sends email notification to the
email address set here. This feature is also available from the machine.
- Feature Management : You can enable/disable network features. Check the features you want to enable and
click Apply.
- Information Hiding : You can enable/disable network features. Check the features you want to enable and
click Apply.
- Restart Device : You can reboot your machine. Click the Restart Now button to reboot.
• Network Security: From the SyncThru™ Web Service, select the Security tab > Network Security.
- Digital Certificate: You can manage digital certificates. A digital certificate is an electronic certificate that verifies
the secure association between communication nodes. You need to add the certificate for SSL communication.
- Secure Connection : You can enable or disable secure connection to use more enhanced secure network channel.
For secure communication, using the Secure Connection feature is recommended.
- SNMPv3 : You can set SNMPv3.
- IP Security : You can set IP security settings.
- IP/MAC Filtering : You can set filtering options for IP and MAC addresses. If the administrator does not add a
filtering rule for IPv4, IPv6, and MAC addresses, nothing is filtered. If the administrator has added a filtering rule,
filtering will be applied to the entered IPv4, IPv6, and MAC addresses.
▪ IPv4 Filtering: You can enable/disable IPv4 filtering as well as manage filtering rules.
▪ IPv6 Filtering: You can enable/disable IPv6 filtering as well as manage filtering rules.
▪ MAC Filtering: You can enable/disable Mac filtering as well as manage filtering rules.
- 802.1x : You can enable/disable 802.1x Security as well as manage filtering rules.
- External Authentication Server : Set the servers for authentication.
• User Access Control: You can restrict users from accessing the machine or application. You can also give specific
permission for user to only use certain feature of the machine. For example, you can allow user A to only use print
feature. In this case, user A will not be able to scan, copy or fax with the machine.
- Authentication (Activating access control) : You can choose the authentication method for user authentication.
Select a mode and click on the Options button.
- Authorization (Giving rights): You can give permissions to a user to only use certain features of the machine.
- Authority Management: You can give different rights to different users. For example, you can allow user A to
use all the machine’s functions while giving user B only the right to print.
- Accounting : You can manage accounts.
- User profile: You can store user information on the machine’s hard drive. You can use this feature to manage the
users using the machine. You can also group the users and manage them as a group. You can add up to 1,000
entries. User identified by user ID and password are allowed to modify their password. They are allowed to view
all of their profile information. When it comes to the role, users are allowed to see only the role they belong to
but not its permissions.
• System Log: You can keep logs of events that have happened in the machine. The administrator can record and manage
the machine usage information by keeping the system log files. The system log files are stored on the machine’s
HDD (hard disk drive), and when it is full, it will erase old data. Export and save the important audit data separately
using the exporting feature.
- Log configuration: You can enable or disable keeping logs. You can also backup log files by periods and
transfer to a repository server.
- Log Viewer : You can view, delete, and search log files.
4. Troubleshooting
Maintenance tab
This tab allows you to maintain your machine by upgrading firmware, managing applications, and setting contact
information for sending emails. You can also connect to the Samsung website or download manuals and drivers by
selecting the Link menu.
• Firmware Version : You can check the firmware version used in the machine. Check the version and update it
if necessary.
• Application Management : You can add or delete applications/license. If you add an application, you need to activate
the license of the installed application. Some applications may not have a license.
• Backup/Restore : You can backup the machine’s configurations and restore the configuration when there is a problem
with the machine. The saved (backed up) files can also be used to configure other machines.
• Contact Information : You can view contact information.

• Link : You can view links to useful websites where you can:
- view product information and get support (Samsung website).
- download manuals and drivers.
- order consumable supplies.
- register your machine on-line.

4. Troubleshooting
4.5.2. Samsung Easy Printer Manager
Samsung Easy Printer Manager is an application that combines Samsung machine settings into one location. Samsung
Easy Printer Manager combines device settings as well as printing environments, settings/actions and launching. All of
these features provide a gateway to conveniently use your Samsung machine.
NOTE
• Available for Windows and Mac OS users only.
• For Windows, Internet Explorer 6.0 or higher is the minimum requirement for Samsung Easy Printer Manager.
Understanding Samsung Easy Printer Manager

To open the program :
For Windows,
Select Start > Programs or All Programs > Samsung Printers > Samsung Easy Printer Manager .
For Mac,
The Samsung Easy Printer Manager interface is comprised of various basic sections as described in the table that follows:
NOTE
The screenshot may differ depending on operating system you are using.

4. Troubleshooting
1 Printer list The Printer List displays printers installed on your computer and network printers
added by network discovery (Windows only).
2 Advanced Setting The advanced user interface is intended to be used by the person responsible for
managing the network and machines.
NOTE
Some menus may not appear in the display depending on options or models. If
so, it is not applicable to your machine.
• Device Settings : You can configure various machine settings such as

machine setup, paper, layout, emulation, network, and print information.
NOTE
If you connect your machine to a network, the SyncThru™ Web Service

icon is enabled.
• Scan to PC Settings : This menu includes settings to create or delete

scan to PC profiles.
• Scan Activation : Determines whether or not scanning is enabled
on the device.
• Basic tab : Contains settings related general scan and device settings.
• Alert Settings (Windows only) : This menu includes settings related
to error alerting.
• Printer Alert : Provides settings related to when alerts will be
received.
• Email Alert : Provides options relating to receiving alerts via email.
• Alert History : Provides a history of device and toner related alerts.
3 Application information Includes links for changing to the refresh, preference setting, help, and about.
4 Printer information This area gives you general information about your machine. You can check
information, such as the machine’s model name, IP address (or Port name), and
machine status.
NOTE
This button opens the Troubleshooting Guide when an error occurs. You can
directly open the troubleshooting section in the user’s guide.
5 Quick links Displays Quick links to machine specific functions. This section also includes
links to applications in the advanced settings.
NOTE
If you connect your machine to a network, the SyncThru™ Web Service icon is
enabled.
6 Contents area Displays information about the selected machine, remaining toner level, and
paper. The information will vary based on the machine selected. Some machines
do not have this feature.
7 Order supplies Click on the Order button from the supply ordering window. You can order
replacement toner cartridge(s) from online.

4. Troubleshooting
4.6. Service Mode
4.6.1. Entering/Exiting Service Mode
To enter the service mode, press 1,2,3 number keys simultaneously. When the password dialog box appears, enter “1934”
and press the “OK” button.
To exit the service mode, press the “Exit Service” button at the right upper corner of the display.
4.6.2. Service Mode Menu Tree
a) Information Tab
Level 1 Level 2 Level 3 Level 4
General
Customer Replacement Unit Toner
Transfer
Supply Status Fuser
Field Replacement Unit
Roller
ADF Roller
Software Version
Information Power On Hours
Service Hours Low Power Hours
Power Save Hours
Fault Log
Print Reports
RTF Format
Export Reports XML Format
PDF Format
b) Maintenance Counts Tab

Fault Count
Pick-up Jam
Feed Jam
Print Jam
Jam Count Duplex Jam
Maintenance Exit Jam

Counts Scan Jam Scan Jam
Toner Cartridge
Part Replacement Transfer

Count Fuser
Roller

4. Troubleshooting

ADF Roller
c) Diagnostics Tab
Engine NVM Initialization
Engine
Engine NVM Read/Write
Diagnostics
Engine Test Routines
Fax NVM Read/Write
Fax Diagnostics
Fax Test Routines
Scanner/ADF Test Routines
Scanner
Diagnostics Platen shading
Diagnostics Shading Test
ADF shading
Image Position
Print Adjustment
Print Test Patterns
Adjustment Copy Adjustment Image Position
Scan Area Adjustment Manual Adjustment
ADF Adjustment Manual Adjustment
d) Service Functions
Main Memory
Clear
Device Configuration Data Clear
Temporary & Spool Data Clear
Hard Disk User Saved Data & Log Clear

Maintenance All Saved Data Clear
Hard Disk Check
HDD Encryption
Enable Telnet
Enable OSGI
Service Functions
Port Enable Samba
Enable SSH
Enable ADB
Debug Log Off / Job Status / Details
All
Capture Log
Period Start Date / End Date
Packet Capture Start/Stop
Network Packet
Capture File Download Export
Capture
Capture File Delete Clear
System Recovery SYS

4. Troubleshooting

ALL
User Data Back up

Management Restore
Clear System
Cache
Enhanced Security Off/On
Hibernation Off/On/CREATE NEW IMAGE
Paper Low Enable

Warning Message Disable
SFE

4. Troubleshooting
4.6.3. Information
• Information > General

This menu displays the machine’s serial number, assigned IP address, total printed impressions, and the machine
installed date.
• Information > Supply Status

This menu displays the machine’s supply status. Service Engineer can select one item in the list to check the
information of the selected unit.
• Information > Software Version

This menu displays all the version of the software installed in the system in detail.
• Information > Service Hours

This menu displays three items, “Power on Hours”, “Low Power Hours” and “Power Save Hours”.
- Power on Hours : It indicates the hours of system power on since the first booting of the system.
- Low Power Hours : It indicates the hours of system low power on since the first booting of the system.
- Power Save Hours : It indicates the hours of system power save since the first booting of the system.
• Information > Fault Log

This menu displays faults occurred while the system was operating.
Pressing clear button will clear all the save fault log of the system.
• Information > Print Reports

This menu displays reports which that can be printed from the system.
• Information > Export Reports

This menu exports report to USB stick. Reports like a Configuration, Error Information, Supplies Information, Usage
Counter Reports are exported as the form of selected format.

4. Troubleshooting
4.6.4. Maintenance Counts
• Maintenance Counts > Fault Count

This menu displays the fault counts of the system. Technician can select one fault group and press “OK” to see detailed
fault descriptions. The detailed fault description window displays engine diagnostic code and descriptions of the
fault along with the number of occurrences.
• Maintenance Counts > Jam Count

This menu displays the jam Counts of the system. Users can select one jam group, which indicates the location of jams,
and press “OK” to see a detailed jam location along with the occurrence of the jam.
• Maintenance Counts > Part Replacement Count

This menu displays the replacement Counts for the system parts. Users can select one part group and press “OK” to
see the exact name of the part along with the occurrence of the replacement.

4. Troubleshooting
4.6.5. Diagnostics
• Diagnostics > Engine Diagnostics > Engine NVM Initialization

This menu initializes all engine NVM value to the default.
• Diagnostics > Engine Diagnostics > Engine NVM Read/Write

This menu changes a configuration value for engine firmware.
Code Display Meaning Default Min/Max

105-0030 MHV DC Black (MHV Bias Control) Charger HV Black DC Duty 10 20 / 0
106-0030 Deve DC Black (Deve Bias Control) Deve DC Black 10 20 / 0
107-0030 Transfer1 High Voltage(THV) Black Transfer1 HV Black Duty 10 20 / 0
(THV Bias Control)
107-0170 Transfer1 High Voltage(THV) Transfer1 HV Black Duplex Duty 10 20 / 0
Duplex Black (THV Bias Control)
109-0010 Run Temperature offset Target Temperature during run mode. 10 20 / 0
110-0070 LD Power Black (LD Light Level Black LD Power at Normal Speed 10 20 / 0
Black)
• Diagnostics > Engine Diagnostics > Engine Test Routines

This menu performs test routines for the engine.
Code Displayed Name Meaning

100-0000 Main BLDC Motor Main BLDC Motor is On/Off
100-0010 Main BLDC Motor Ready Detect if Main BLDC Motor runs at normal speed
100-0120 Exit Motor Forward Fast Exit Motor Forward Fast On/Off
100-0131 Exit Motor Backward Exit Motor Forward Backward On/Off
100-0140 Duplex Motor Forward Duplex Motor Forward On/Off
100-0200 T1 Elevating Motor T1 Elevate Motor On/Off
100-0260 SMPS Fan Run Start/Stop SMPS Fan run
100-0270 SMPS Fan Run Ready Detects if SMPS Fan runs at normal speed.
100-0370 Tray1 Pickup Motor Tray1 Motor is On/Off
101-0000 Bypass Feed Clutch Engages drive to pick up a paper from bypass
Tray(MP Tray).
101-0020 T2 Pick-Up Clutch Engages drive to pick up a paper from tray2.
(Optional)
(Optional)
(Optional)
101-0050 Registration Clutch Engages drive to registartion rolls.
101-0171 Cover Open Sensor Detect if the front cover is opened or closed.
101-0190 Out-Bin Full Sensor Detect when a paper is at Out-Bin Full Sensor
102-0000 Tray1 Home Position Detect when tray1 is closed.

4. Troubleshooting

102-0010 T1 Paper Empty Sensor Detect when paper is in Tray1.
102-0020 T1 Size1 sensor Detects whether auto size1 sensor of tray1 is high
or low.
or low.
or low.
102-0050 T1 Stack Height Sensor Detects if paper in tray1 is elevated to the sensor.
102-0080 T2 Paper Empty Sensor Detect when paper is in tray2.
or low.
or low.
or low.
or low.
or low.
or low.
or low.
or low.
or low.
102-0280 Bypass Paper Empty Sensor Detects when paper is in Bypass Tray(MP Tray).
102-0290 Feed Sensor Detect when a paper is at Feed sensor.
102-0300 T2 Feed Sensor (or Door Open) Detect when a paper is at T2 Feed sensor. (optional)
102-0360 Regi. Sensor Detect when a paper is at Regi. sensor.
102-0370 Exit Sensor Detect when a paper is at Exit. sensor.
105-0030 Black MHV Bias Black MHV bias voltage on at normal drive level
106-0030 Black Dev Bias Black Dev bias voltage on at normal drive level

4. Troubleshooting

107-0030 Black THV Bias Black THV bias voltage on at normal drive level
107-0031 Black THV(-) Bias Black THV bias voltage on at normal drive level
107-0070 Black THV Bias Read Detect what the THV value is on the THV Roller
109-0000 Fuser Temperature A Detects what the temperature A is on fuser.
109-0013 Outer Temperature Outer Temperature
109-0020 Fuser Fan Run Ready Detects if Fuser Fan Motor runs at normal speed.
109-0040 Fuser Fan Run Fuser Fan Motor On/Off
109-0050 Fuser Bias Fuser bias voltage on at normal drive level
110-0000 LSU Motor1 Run Ready Detects if LSU motor1 runs at normal speed.
110-0060 LSU Motor1 Run LSU Motor1 On/Off
110-0110 LSU LD Power4 LSU LD4 Power On/Off (black)
110-0170 LSU HSync4 Detect LSU HSync4 (black)
• Diagnostics > Fax Diagnostics > Fax NVM Read/Write

This menu changes a configuration value for fax firmware.
Code NVM Name NVM Description Default Range

20-200 Pause Dial Time Pause Time (value * 1000ms) Country Value 0~200
20-210 Dial Pulse M/B ratio 33 / 66 40 / 60 Country Value 0=OPTION_DP_33
1=OPTION_DP_40
2=OPTION_DP_37
3=OPTION_DP_50
20-220 Auto Dial Start Pause Pause time before auto-dialing 1 0~10
Time (second)
20-300 Ring On Time Ring On Time (ms) 170 90~800
20-310 Ring Off Time Ring Off Time (ms) 560 90~800
20-320 Ring Detection Freq sets the Call Indication 1 1=12-80hz
frequency range that will 2=16-55hz
be detected by LIU
3=20-55hz
4=22-55hz
20-400 DTMF High-Freq Level DTMF High-Freq. Level (dBm) Country Value 0~15
20-410 DTMF Low-Freq Level DTMF Low-Freq. Level (dBm) Country Value 0~15
20-420 DTMF Timing DTMF duration of on/off output 8 1=80/80
( Ms) 2=70/70
3=70/150
4=60/60
5=80/100
6=150/50
7=150/240
8=100/100
9=100/80
20-500 Dial Mode Select Tone / Pulse Country Value 0=OPTION_TONE_MODE
1=OPTION_PULSE_MODE

4. Troubleshooting

20-520 Error Rate Adjust Error Rate ( Off / 5% / 2 0=OPTION_RATE_OFF
10% / 20% ) 1=OPTION_RATE_5
2=OPTION_RATE_10
3=OPTION_RATE_20
20-530 Dial Tone Detect detect dial tone prior to sending Country Value 0=OPTION_OFF
1=OPTION_ON
20-540 Loop Current Detect detect if loop current is present Country Value 0=OPTION_OFF
prior to sending 1=OPTION_ON
20-550 Busy Signal Detect detect busy signal to allow Country Value 0=OPTION_OFF
redials 1=OPTION_ON
20-560 TCF Duration Adjust TCF duration (ms) 1500 1000~3000
20-700 Line Monitor Setting Audio Line Monitor ( Off / On / 11 0=OPTION_T30_SPK_OFF
Comm.) Off => Always Off On 1=OPTION_T30_SPK_ON_1
=> Always On Comm. => On
2=OPTION_T30_SPK_ON_2
util fax connection.
8=OPTION_T30_SPK_COMM
_1
_2
_3
_4
_5
_6
_7

4. Troubleshooting

20-800 Modem Speed Select Modem Start Speed 24 1=MODEM_V27_2400BPS
2=MODEM_V27_4800BPS
3=MODEM_V29_7200BPS
4=MODEM_V29_9600BPS
5=MODEM_V33_12000BPS
7=MODEM_V17_7200BPS
8=MODEM_V17_9600BPS
20-810 Fax Transmission Level Adjust Fax Transmission Level Country Value Country Value
(dBm)
20-830 Auto Dial Timeout Adjust Auto Dial Timeout Country Value 30~150
(second)
20-930 Caller ID This option is needed to Country Value 0=OPTION_OFF
guide Caller ID off for user 1=OPTION_ON
environment.
• Diagnostics > Fax Diagnostics > Fax Test Routines

This menu performs test routines for the fax machine.
Code NVM Name NVM Description State Displayed

20-012 Sngl Tone 1100Hz Ln1 Emits single tone 1100Hz on line 1 On / Off
20-020 DTMF # Line1 Emits DTMF # on line 1 On / Off
20-021 DTMF * Line1 Emits DTMF * on line 1 On / Off
20-022 DTMF 0 Line1 Emits DTMF 0 on line 1 On / Off

4. Troubleshooting
Code NVM Name NVM Description State Displayed

20-040 V.21 300 bps Line1 Emits V.21 300 bps Line1 On / Off
20-041 V.27ter 2400 bps Line1 Emits V.27ter 2400 bps Line1 On / Off
20-042 V.27ter 4800 bps Line1 Emits V.27ter 4800 bps Line1 On / Off

4. Troubleshooting
• Diagnostics > Scanner Diagnostics > Scanner/ADF Test Routines

This menu performs test routines for the scanner and ADF.
Code Displayed Name Value

06-0020 Scanner Platen Motor Forward Start/Stop
06-0030 Scanner Platen Motor Backward Start/Stop
06-0040 Scanner Platen Home Position Sensor High/Low
05-0040 Document Detect Sensor High/Low
05-0070 Document Scan Read Sensor1 High/Low
05-0110 Document Motor Forward Start/Stop
05-0111 Document Motor Backward Start/Stop
05-0130 Document Pickup Motor Forward Start/Stop
05-0131 Document Pickup Motor Backward Start/Stop

4. Troubleshooting
• Diagnostics > Scanner Diagnostics > Shading Test

Purpose • To check quality of scanned images, especially defect in optical devices, including lens,
mirror, lamp, and etc, are suspected.
• To check quality problem as shown below
Operation Procedure [For Platen Unit]

Press "Shade and Print report“ to see if the current shading value is correct.
Mono, red, green, blue gray shading values will be shown on the printed report.
When the previous shading value is needed, press “Print Last Shade Report”.
[For ADF(DSDF) Unit]
1) Load the shading sheet on the DSDF tray.
2) Enter SVC mdoe. Select the following menu.
(Diagnostics > Scanner Diagnostics > Shading Test > Shade and Print Report(ADF) )
(When the previous shading value is needed, press “Print Last Shade Report(ADF)”. )
3) Check if RESULTS on the sheet is OK.
NOTE
- When executing DSDF shading, use only exclusive shading sheet(Xerox4200 LTR ).
- Before executing DSDF shading, DSDF CIS's cleanness should be checked.
- Shading Test for ADF Unit must be carried out, after replacing the DSDF unit / Main
board or updating the firmware.

4. Troubleshooting
Verification
• Diagnostics > Adjustment > Print Adjustment > Image Position

Purpose Manually adjust printed image position on paper in print engine
Operation Procedure 1) Select a tray required adjustment.
2) Change the adjustment value with ”+”, “-” then press “OK” button to save changes.
• Simplex Leading Edge
• Simplex Side Edge
• Duplex Leading Edge
• Duplex Side Edge
NOTE
- Adjustment must be done for each tray (tray1, tray2, tray3, tray4, MP).
- It is recommended not to choose “ALL” for tray selection.
- It is always better to adjust for a particular tray at each time.
- Adjustment range : ± 5.0 mm
3) Print out the test pattern and check if the image is moved as you want. If not, repeat stpe2.

4. Troubleshooting
• Diagnostics > Adjustment > Copy Adjustment > Image Position

Purpose Manually adjust copied image position on paper in copy engine
Operation Procedure
NOTE
Before copy adjustment,
1) Please make sure that initial values of margin adjustment must be the same as values of
print adjustment.
2) It is recommended to perform adjustment for each tray at a time. i.e. do not select “All” for
tray selection. It often causes confusing for the adjustment.
3) The Procedure for copy adjustment is almost same as “Print Adjustment”.
NOTE
- Adjustment must be done for each tray (tray1, tray2, tray3, tray4, MP).
- It is recommended not to choose “ALL” for tray selection.
- It is always better to adjust for a particular tray at each time.
- Adjustment range : ± 5.0 mm
1) Select a tray required adjustment.

2) Change the adjustment value with ”+”, “-” then press “OK” button to save changes.
• Simplex Leading Edge
• Simplex Side Edge
• Duplex Leading Edge
• Duplex Side Edge
3) Print out the test pattern and check if the image is moved as you want. If not, repeat stpe2.

4. Troubleshooting
• Diagnostics > Adjustment > Scan Area Adjustment > Manual Adjustment
Purpose To correct image position and magnification of scanned images manually.
Operation Procedure 1) Choose one item from the table. There are three items to choose.
• Image Position - Leading Edge (Unit : mm, Scale : 0.1, Min/Max : -3.0/+3.0)
• Image Position - Side Edge (Unit : mm, Scale : 0.1, Min/Max : -3.0/+3.0)
• Magnification - Vertical Direction (Unit : %, Scale: 0.1(0.42mm), Min/Max:
98.5/101.5)
2) Select one item and press the “Edit” button.
3) Change the adjustment value with arrow button.
4) Image Position (a, b) : If the current value is smaller than the specification, press “+”.
Otherwise, press “-”.
5) Magnification (c) : If the current value is smaller than the specification, press “-”.
Otherwise, press “+”.
6) Press the “OK” button to apply the new value to the system.
7) Scan the Scanner A/S Chart and send it to a PC. Scanning must be occur from the scan
glass.
8) To check the image position, compare the position of scale marks (a,b) of the chart to
the copy.
9) To check the magnification, compare the length of line “c” of the chart to the copy.
NOTE
Specification
- a,b : 10, ± 1.5 mm
- c: 190, ± 1.5 mm

4. Troubleshooting
• Diagnostics > Adjustment > ADF Adjustment > Manual Adjustment

Purpose To correct image position and magnification of scanned images manually.
Operation Procedure 1) Choose one item from the table. There are three items to choose.
• Image Position - Leading Edge (Unit : mm, Scale : 0.1, Min/Max : -3.0/+3.0)
• Image Position - Side Edge (Unit : mm, Scale : 0.1, Min/Max : -3.0/+3.0)
• Magnification - Vertical Direction (Unit : %, Scale: 0.1(0.42mm), Min/Max:
98.5/101.5)
2) Select one item and press the “Edit” button.
3) Change the adjustment value with arrow button.
4) Image Position (a, b) : If the current value is smaller than the specification, press “+”.
Otherwise, press “-”.
5) Magnification (c) : If the current value is smaller than the specification, press “-”.
Otherwise, press “+”.
6) Press the “OK” button to apply the new value to the system.
7) Scan the Scanner A/S Chart and send it to a PC. Scanning must be occur from the DSDF.
8) To check the image position, compare the position of scale marks (a,b) of the chart to
the copy.
9) To check the magnification, compare the length of line “c” of the chart to the copy.
NOTE
Specification
- a,b : 10, ± 1.5 mm
- c: 190, ± 1.5 mm

4. Troubleshooting
4.6.6. Service Functions
• Service Functions > Main Memory Clear

This function resets the main memory of the system to the factory default setting. It can be used to reset the system to
the initial value when the product is functioning abnormally. All the user configured values return to the default values.
To clear the main memory, users need to select the country of the system locates, and rebooting of the system is required.
• Service Functions > Hard Disk Maintenance

- Device Configuration Data Clear : This function formats all device configuration data, for example, user profile,
address book, and devices settings, on the hard disk.
- Temporary and Spool Data Clear : This function formats all temporary and spool data saved on the hard disk.
- User Saved Data and Log Data Clear : This function formats all the user data, for example, box data, pending secure
jobs, font, form, macro, data related applications, and job log, on the hard disk.
- All Saved Data Clear : This function formats all the data that can be erased with 3 functions above. The function
will NOT format the hard disk entirely.
- Hard Disk Check : This function checks a bad sector in the hard disk. If a bad sector is found, the system will
display an error message and send an email notification to the system administrator.
• Service Functions > Port

This function enables/disables remote connections to the system via telnet, OSGI command shell, and SMB(samba)
protocol.
This function can be used when there is a problem that requires developers to access the system or when there is a
need for developers to upload applications for a test.
Since enabling those ports can creates a risk of damaging data stored in the device, agreement of the administrator of the
customer site is necessary. The user must log in as the administrator to enable/disable the services.
• Service Functions > Debug Log

This function sets the system log message level. Users can select three options.
- Off : This option disables the logging option.
- Job Status: This option only enables the logging option of user created jobs.
- Details : This option enables all the logging options of the running tasks of the system. Note that this option might
create a trade-off of performance in certain system operation. Use this option when the system behaves abnormally,
and engineers need to investigate problems.

4. Troubleshooting
• Service Functions > Capture Log

This function copies all the saved log in the system to a UBS memory as a zip file. Note that the size of system
log could reach up to 1GB. If the system log size become considerably huge, it will take longer time to copy to the
plugged memory.
1) Connect USB memory to device.
2) When the pop-up appears, press the area below until the passcode window appears. Enter “1934” and press
the “OK” button.
3) Go to "Service Functions > Debug Log" and change debug log level to “DETAILS”.
4) Go to "Service Functions > Capture Log"
5) Select All or Period. When you select Period, input the start and end date.
6) Press Capture Log button.
7) Once it is completed, the message will be displayed. Then restore the debug log level to ”JOB STATUS”.
NOTE
If the system log size become considerably huge, it will take longer time to copy to the plugged memory.
8) Check is the Log file is created in the USB memory.
• Service Functions > Network Packet Capture

1) Capture Packets
- Start button
a) Start to capture network packet between device and external peer mode
b) Start button shall be changed to Stop button
NOTE
The packet capture is implemented by using “tcpdump-leth0–s1200–w[filename]”
- Packet Size
▪ Show the file size captured
2) Export Capture File

- Export button
▪ Export network packet capture file to USB memory stick
3) Delete Capture File

- Delete button
▪ Clear network packet capture file in a device

4. Troubleshooting
• Service Functions > System Recovery
NOTE
There are 3 methods for entering System Recovery mode.

- In case of normal booting,
▪ Enter SVC mode and select System Recovery menu.
- In case of abnormal booting,
▪ If the HDD is broken, the machine will enter System Recovery at booting.
▪ When turning the machine on while pushing the power button on OP panel, you can enter System Recovery forcibly.
This function repairs or formats the HDD of the system. To use this function, a HDD image need to be saved in a USB
memory, and that USB memory needs to be plugged in the system before the execution.
NOTE
- Memory stick file system type : FAT16 or FAT32 not NTFS

- Memory stick must contain the following 3 files only.
▪ unix script files x 2
▪ HDD image file x1
1) From the system recovery UI, Choose “SYS” to recover only the system partition of the HDD or “ALL” to recover
all the partition of the HDD.
2) When the system recovery UI is appeared after reboot, choose “HDD Repair” to repair any corrupted data in the
selected partition or choose “HDD Format” to format the data in the selected partition.
a) HDD Format
- Hidden Partition : This can format and reinstall the only System Binary in HDD. User data is not deleted.
- USB : This can format the HDD using USB stick. All data except the stored in MSOK will be deleted.
- Network : This can format the HDD using network. All data except the stored in MSOK will be deleted.
b) HDD Repair : This can restore the internal system by checking the HDD error. This is for HDD recovery itself
and irrelevant to the user data in device.
3) When pushing “Next” button, the login page for authentication will be displayed. The password will be 1934
as the factory setting password.
4) When pushing “Next” button, the following page will be displayed.

- In case of selecting USB option :
The Next button is pressed after inserting the USB stick.
The system will check for the required packages in the USB stick. If all the packages are present in the USB
stick then the system will be directed to the confirmation page otherwise an Error page will be displayed with
an appropriate error message.
- In case of selecting Network option :

This page contains two sections :
▪ Configure device IP address
a) Device IP: IP address for the device
b) Gateway IP: Gateway IP address for the device
c) Subnet Mask: Network Subnet Mask for the device
▪ Configure samba settings
a) Server IP : IP address of the server.
b) User ID : user ID of the server to login into the server system

4. Troubleshooting
c) Password : password of the server system

d) Shared folder : name of the shared folder on the server, where the packages for the system recovery
are present.
The Next button is pressed after providing the above information.
The system will establish the provided IP to the device and try to connect to the server and check for the
available packages on the server.
If Network is establish and all the packages are present in the shared folder of the server then the system will be
directed to the Confirmation page otherwise an Error page will be displayed with an appropriate error message.
5) When pushing “Next” button on option selection page, the confirmation page will be displayed.
6) When pushing “Next” button, progress page will be displayed.
7) When completing HDD Recovery or HDD Repair successfully, reboot the machine.
8) After rebooting, the machine will start the system initialization.
NOTE
If the system initialization is not executed, enter the svc mode and execute “Full memory clear”.
If not, the machine may not work normally.
9) Execute the firmware update using the one ROM FW file after system initialization. This work is a must for all
FW module level.
• Service Functions > TR Control Mode

This menu is to correct transfer related problems. This function can be used to change the transfer value to optimize
image quality to a certain type of paper.
• Service Functions > Clear System Cache

This function is to clear machine’s cache data for it after installing the XOA app.
• Service Functions > Hibernation

Hibernation mode makes the operating system image and it reduces operating time when you turn on the machine.
- ON : Hibernation mode ON
- OFF : Hibernation mode OFF
- Create New Image : Make the new Hibernation system image. When you enable the hibernation mode, you
can use this menu.
• Service Functions > Paper Low Warning Message

This function enables / disables the warning message of the paper low status.

4. Troubleshooting
• Service Functions > SFE

Special Feature Enablement (SFE) means to provide the configurable options (On/Off) in service mode for technicians
or dealers to satisfy the requirements from B2B sites easily without changing the firmware installed in a device.
NOTE
The description for some codes like a 003, 020 can not be provided by HQ R&D policy.
SFE Description
Code
001 In case of printing in directional media (Letterhead/Preprinted/Punched), the device prints as the same output
direction regardless of simplex or duplex.
003 confidential
006 The device supports only user's own email address for scan to email.
007 [PCL6] The device prints as original 1 dot line without 2 dot line compensation.
008 [PCL5] The device ignores paper size command in PRN and prints as paper size in tray.
009 PJL readback response is changed with HPOS.
1) Add <CR><LF> to EOJ response.
2) No EOJ job but EOJ response occurs.
3) Device uses Job name instead of EOJ name.
010 Maximum value of 'Power save time' is increased as 240 min.
012 If the device is in jam status, all print jobs except secure or stored jobs are deleted automatically.
013 The device ignores the USB memory stick and detects only card reader.
014 When the authenticated user uses scan to email, user's email address is added automatically.
015 The device supports to connect to LDAPs server without any certificate.
016 The device fits image appearance in report page
019 User ID is not case-sensitive for login
032 The device shall print line even though that has less than 1 dot.
033 The device shall draw Letter Gothic font as previous thickness.
035 The device shall provide auto scale for A3/Leger to A4/Letter in case of A4 Models that doesn't support
A3/Ledger size.

4. Troubleshooting
4.7. Troubleshooting
4.7.1. Procedure of checking the symptoms
Before attempting to repair the printer first obtain a detailed description of the problem from the customer.
Power On
- No Power
OPE LED - Power Module error
ON?
- Main PBA
OPE LED Red LED on / See the troubleshooting

Green OK? Error message for error code
is displayed.
Print (test page)
Printing
quality is Refer to "Solution
nomal? of Image Problem"
END

4. Troubleshooting
4.7.2. Error Code and Troubleshooting
Messages appear on the control panel display to indicate the machine’s status or errors.
NOTE
Some messages may not appear on the display depending on the options or models.
Error Code Error Message Troubleshooting Page

11-2T01 Tray paper mismatch P.4–65
11-2T11 Tray 1 paper mismatch P.4–65
11-2T61 MP tray paper mismatch P.4–65
A1-1112 Main Motor Failure: #A1-1112. Turn off then on. Call for service if the
P.4–66
problem persists
A1-1113 Main Motor Failure: #A1-1113. Turn off then on. Call for service if the
P.4–66
problem persists
A2-1210 SMPS Fan Failure: #A2-1210. Turn off then on. Call for service if the
P.4–67
problem persists
A2-2110 Fuser Fan Failure: #A2-2110. Turn off then on. Call for service if the
P.4–67
problem persists
A3-3311 Temperature Sensor Failure: #A3-3311. Turn off then on. Call for service if
P.4–68
the problem persists
A3-3312 Temperature Sensor Failure: #A3-3312. Turn off then on. Call for service if
P.4–68
the problem persists
A3-3320 The room temperature is not suitable for this set use. Please adjust room
P.4–68
temperature
C2-1110 Prepare new toner cartridge P.4–69
C2-1120 Replace with new toner cartridge P.4–69
C2-1170 End of life, Replace with new toner cartridge P.4–69
C2-1323 Toner Failure: #C2-1323. Install toner cartridge again P.4–70
C2-1411 Toner cartridge is not installed. Install it P.4–70
C2-1512 Toner cartridge is not compatible. Check the user guide P.4–70
C2-1710 Toner Cartridge Failure: #C2-1710. Call for service P.4–71
C6-1110 Prepare new fuser unit P.4–71
C6-1120 Replace with new fuser unit P.4–71
H1-1210 Paper jam in tray 2. Please open the door and remove paper, then close the
P.4–72
door.
P.4–72
door.

4. Troubleshooting

H1-1220 Tray 2 door is open. Close it P.4–72
H1-1222 Tray 2 cassette is pulled out. Insert it properly P.4–73
H1-1230 Tray Failure: #H1-1230. Check tray 2 connection & turn off then on. Call for
P.4–73
service if the problem persists
H1-1251 Paper is low in tray 2. Load paper P.4–74
H1-1252 Paper is empty in tray 2. Load paper P.4–74
H1-1253 Tray Failure: #H1-1253. Pull tray 2 out and insert it. Call for service if the
P.4–74
problem persists
P.4–75
door.
P.4–75
door.
H1-1332 Tray Failure: #H1-1332. Check tray 3 connection & turn off then on. Call for
P.4–76
P.4–77
problem persists
P.4–78
door.
P.4–78
door.
H1-1434 Tray Failure: #H1-1434. Check tray connection & turn off then on. Call for
P.4–79
P.4–80
problem persists
M1-1110 Paper jam in tray 1. Please remove the paper P.4–81
M1-1610 Paper jam in MP tray. Please remove the paper P.4–82
M1-3122 Tray 1 cassette is pulled out. Insert it properly P.4–82
M1-4111 Tray Failure: #M1-4111. Pull tray 1 out and insert it. Call for service if the
P.4–83
problem persists
M1-5111 Paper is low in tray 1. Load paper P.4–84
M1-5112 Paper is empty in tray 1. Load paper P.4–84
M1-5612 Paper is empty in MP tray. Load paper P.4–84
M2-1111 Paper jam inside of machine. Please remove the paper P.4–85
M2-2210 Paper jam inside of duplex path. Please remove the paper P.4–85

4. Troubleshooting

M2-2310 Jam bottom of duplex P.4–85
M3-1110 Paper jam in exit area. Please remove the paper P.4–86
M3-2130 Paper in output bin is full. Remove printed paper P.4–87
S1-2411 HDD System Failure: #S1-2411. Turn off then on. Call for service if the
P.4–88
problem persists
S1-4210 Video System Failure: #S1-4210. Turn off then on. Call for service if the
P.4–88
problem persists
S2-1110 Engine Failure: #S2-1110. Call for service if the problem persists P.4–88
S2-331C Calibrating... Please Wait P.4–89
S2-331D Wait delay time for lower fixing temperature… P.4–89
S2-3321 Supplying and mixing toner to developer unit. Please wait... P.4–89
S2-4120 Door is open. Close it P.4–90
S2-4210 Front door is open. Close it P.4–90
S3-3122 Scanner is locked. Please try to release scanner lock P.4–91
S4-2111 Fax Memory is almost full. Print or remove received fax Job P.4–91
S4-2112 Fax memory is full. Print or remove received fax Job P.4–91
S6-3122 Network cable is disconnected. Check it P.4–92
S6-3123 This IP address conflicts with that of other system. Check it P.4–92
S6-3128 802.1x authentication failed. Please contact the system administrator P.4–92
S7-2110 Fuser Unit Failure: #S7-2110. Turn off then on. Call for service if the
P.4–93
problem persists
U1-2112 Fuser Unit Failure: #U1-2112. Turn off then on. Call for service if the
P.4–94
problem persists
P.4–94
problem persists
P.4–94
problem persists
P.4–94
problem persists
P.4–94
problem persists
P.4–94
problem persists
U1-2341 Fuser Unit Failure : #U1-2341. Turn off then on. Call for service if the
P.4–94
problem persists
P.4–94
problem persists
P.4–94
problem persists
P.4–94
problem persists
P.4–94
problem persists

4. Troubleshooting

U1-234H Fuser Unit Failure: #U1-234H. Turn off then on. Call for service if the
P.4–94
problem persists
U2-1111 LSU Failure: #U2-1111.Turn off then on. Call for service if the problem
P.4–95
persists
U2-1112 LSU Failure: #U2-1112. Turn off then on. Call for service if the problem
P.4–95
persists
U2-1113 LSU Failure: #U2-1113.Turn off then on. Call for service if the problem
P.4–95
persists
U3-3113 Original paper jam in front of the scanner P.4–96
U3-3313 Original paper jam inside the scanner P.4–96
U3-4110 Door of scanner is open P.4–97

4. Troubleshooting
4.7.2.1. 11–2Txx (Paper Mismatch error)
► Error Code
11-2T01
11-2T11
11-2T21
11-2T31
11-2T41
11-2T61
► Error message
Tray paper mismatch
Tray 1 paper mismatch
MP tray paper mismatch
► Symptom
Paper in tray is not matched to the machine paper setting.
► Troubleshooting method
1) Check and change the paper setting of the corresponding tray properly.

4. Troubleshooting
4.7.2.2. Ax-xxxx (Motor_Fan_Sensor error)
► Error Code
A1–1112
A1–1113
► Error message
Main Motor Failure: #A1-1112. Turn off then on. Call for service if the problem persists
Main Motor Failure: #A1-1113. Turn off then on. Call for service if the problem persists
► Symptom
Main (OPC) motor operation is abnormal.
• A1–1112 : Main motor is not operated for print-job.
• A1–1113 : Main motor is operating but machine recognizes status as "Stopped".
1) Turn the machine off then on. If the error persists, check the following.
2) Remove the side cover.
3) Check the connection between the main motor and main board.
4) If the connection is OK, enter SVC mode. Execute the motor test.
(Diagnostics > Engine Diagnostics > Engine Test Routines)
a) If the motor is not operational,

i) Check the motor signal(3.3V). If the signal is abnormal, replace the main board.
ii) Check the power(24V). If the power is abnormal, check the SMPS board. If the SMPS board is defective,
replace it.
iii) If the motor signal and power is normal, replace the main motor or main drive unit.
b) If the motor is operational, replace the main board.

4. Troubleshooting
► Error Code
A2–1210
A2–2110
► Error message
SMPS Fan Failure: #A2-1210. Turn off then on. Call for service if the problem persists
Fuser Fan Failure: #A2-2110. Turn off then on. Call for service if the problem persists
► Symptom
Main fan or SMPS fan is not operational.
NOTE
• SMPS fan error : A2–1210
• Main fan error : A2–2110
1) Turn the machine off then on.
2) Check if the corresponding fan connector is connected correctly.
3) If the connection is OK, Enter SVC mode and execute fan test.
(Diagnostics > Engine Diagnostics > Engine Test Routines)
4) If the fan is not operational, measure the fan power.

a) If 24V power is generated, replace the defective fan.
• SMPS fan : JC31-00152B
• Main fan : JC31-00161A

b) If 24V power is not generated,
• Measure the 24V power on the SMPS board. If the SMPS board is defective, replace it.
• If the SMPS board is normal, replace the main board.
5) If the fan operation is normal but the error persists,

a) Replace the fan.
b) If the error persists after replacing the fan, replace the main board.

4. Troubleshooting
► Error Code
A3–3311
A3–3312
A3–3320
► Error message
Temperature Sensor Failure: #A3-3311. Turn off then on. Call for service if the problem persists
Temperature Sensor Failure: #A3-3312. Turn off then on. Call for service if the problem persists
The room temperature is not suitable for this set use. Please adjust room temperature
► Symptom
Outer temperature sensor is defective.
2) Check if the machine is installed in proper environment.
3) Check the harness connection between main board and temperature sensor. Reconnect the sensor harness.
4) If the problem persists, replace the main board.

4. Troubleshooting
4.7.2.3. Cx-xxxx (Toner Cartridge error)
► Error Code
C2–1110
► Error message
Prepare new toner cartridge
► Symptom
Toner cartridge is almost empty.
3) Shake the toner cartridge horizontally to distribute the toner evenly inside the cartridge.
4) Reinstall the toner cartridge.
6) Prepare new toner cartridge because it will be exhausted soon.
► Error Code
C2–1120 / C2–1150 / C2–1160 / C2–1170
► Error message
Replace with new toner cartridge
End of life, Replace with new toner cartridge
► Symptom
Toner cartridge is at the end of its life.
3) Install the new toner cartridge.

4. Troubleshooting
► Error Code
C2–1323 / C2–1411
► Error message
Toner Failure: #C2-1323. Install toner cartridge again
Toner cartridge is not installed. Install it
► Symptom
The toner cartridge is not installed properly.
2) If the toner cartridge is not installed, install it. Try to test the machine again.
3) If the toner cartridge is installed, remove it. Check if the contact terminal is contaminated or broken.
4) Clean the contact terminal or replace the toner cartridge.
5) Check if the CRUM harness is connected correctly. Reconnect it.
6) If the harness is defective, replace it.
7) Turn the machine off then on. Try to test the machine.
► Error Code
C2–1512
► Error message
Toner cartridge is not compatible. Check users guide.
► Symptom
Toner cartridge is not compatible.
1) Open the front cover. Remove the toner cartridge.
2) Check if the label information of the toner cartridge is same with the machine’s one. (ex. /SEE)
3) If label information is different from the machine or the toner cartridge is not a samsung genuine, replace it with
a new one.

4. Troubleshooting
► Error Code
C2–1710 / C2–1711 / C2–1712
► Error message
Toner Cartridge Failure: #C2-1710. Call for service
► Symptom
The data of CRUM is not detected. / CRUM is defective.
1) Open the front cover. Check if the toner cartridge is installed.
2) Remove and reinstall the toner cartridge.
3) Check if the contact terminal is contaminated or broken. Clean the contact terminal.
4) Check if the CRUM harness is connected correctly. Reconnect it.
5) If the harness is defective, replace it.
6) If the problem persists, replace the toner cartridge with new one.
► Error Code
C6–1110
► Error message
Prepare new fuser unit
► Symptom
Fuser unit life will be expired soon.
1) Prepare new fuser unit.
► Error Code
C6–1120
► Error message
Replace with new fuser unit
► Symptom
Fuser unit is at the end of its life.
1) Turn the machine off.
2) Open and remove the rear cover.
3) Remove the fuser unit and replace it with new one.

4. Troubleshooting
4.7.2.4. H1-xxxx (Optional Cassette error)
► Error Code
H1-1210 / H1–1211
► Error message
Paper jam in tray 2
► Symptom
Paper jam has occurred in tray2.
1) Remove the jammed paper. If the problem persists, check the followings.
2) Check if the paper is loaded in the tray2 properly.
3) Check if the pick up/forward/separation rollers of the tray2 are defective or worn out.
4) Check if the Empty/ Pick up/ Regi-Act sensor of the tray2 is working properly.
5) Check the connection between the motor/clutch and the SCF board. Reconnect the harness.
6) If the problem persists after checking No. 1~5, replace the SCF board.
► Error Code
H1-1220
► Error message
Tray 2 door is open. Close it
► Symptom
Tray 2 door is open.
1) Check if the tray2 door is closed. If not, close it.
2) If the problem persists, check the door open sensor. If it is defective, replace it.
3) If the sensor is normal, replace the SCF board.

4. Troubleshooting
► Error Code
H1-1222
► Error message
Tray 2 cassette Out / Tray 2 cassette is pulled out. Insert it properly
► Symptom
Tray 2 cassette is pulled out.
1) Insert the tray 2 cassette correctly.
2) If the problem persists, check the cassette detection sensor. If it is defective, replace it.
► Error Code
H1-1230
► Error message
Error: #H1-1230 / Tray Failure: #H1-1230. Check tray 2 connection & turn off then on. Call for service if the problem
persists
► Symptom
Connection between the main machine and the SCF unit is abnormal.
1) Check the harness connection between the main machine and the SCF unit.
Reconnect the harness.
2) If the problem persists, replace the SCF board.
3) If the SCF board is normal, replace the Main board.

4. Troubleshooting
► Error Code
H1-1251 / H1–1252
► Error message
Paper Low in tray 2 / Paper is low in tray 2. Load paper
Paper Empty in tray 2 / Paper is empty in tray 2. Load paper
► Symptom
Paper in the tray2 is less than 10% of specification or empty. / The photo sensor is defective.
1) Remove tray2. Load the paper in tray2.
2) If paper is loaded but error message has not disappeared, check the following.
a) Check if the paper empty sensor is contaminated. If so, clean it.
b) If the paper empty sensor is defective, replace it.
c) If the empty actuator is defective, replace it.
► Error Code
H1-1253
► Error message
Error: #H1-1253 / Tray Failure: #H1-1253. Pull tray 2 out and insert it. Call for service if the problem persists
► Symptom
The paper is not fed from tray2.
1) Check if the cassette detection sensor cable is connected correctly. Unplug and reconnect it.
2) If the connection is OK, replace the cassette detection sensor.
3) Check if the Lift-Motor connector is connected properly.
4) If the problem persists, replace the Lift-Motor.

4. Troubleshooting
► Error Code
H1-1310 / H1–1311
► Error message
Paper jam in tray 3
► Symptom
► Error Code
H1-1320
► Error message
► Symptom

4. Troubleshooting
► Error Code
H1-1322
► Error message
► Symptom
► Error Code
H1-1332
► Error message
persists
► Symptom

4. Troubleshooting
► Error Code
H1-1351 / H1–1352
► Error message
► Symptom
Paper in the tray3 is less than 10% of specification or empty. / The photo sensor is defective.
► Error Code
H1-1353
► Error message
► Symptom

4. Troubleshooting
► Error Code
H1-1410 / H1–1411
► Error message
Paper jam in tray 4
► Symptom
► Error Code
H1-1420
► Error message
► Symptom

4. Troubleshooting
► Error Code
H1-1422
► Error message
► Symptom
► Error Code
H1-1434
► Error message
persists
► Symptom

4. Troubleshooting
► Error Code
H1-1451 / H1–1452
► Error message
► Symptom
Paper in the tray4 is less than 10% of specification. / The photo sensor is defective.
► Error Code
H1-1453
► Error message
► Symptom

4. Troubleshooting
4.7.2.5. Mx-xxxx (Jam_Paper handling error)
► Error Code
M1-1110
► Error message
Paper jam in tray 1. Please remove the paper
► Symptom
The jammed paper has occurred in the tray1.
1) Clear the jammed paper.
If the problem persists, check the following.
2) Check if there is any obstacles in the paper path.
3) Check the connection between the pick up sensor and the main board. Reconnect the sensor harness.
4) Check if the pick up / forward / separation rollers are contaminated or worn out. If necessary, replace the defective
roller.
5) Check the connection between the pick up motor and the main board. Reconnect the motor harness.
6) If the pick up motor is defective, replace the pick up motor or pick up drive unit.

4. Troubleshooting
► Error Code
M1-1610
► Error message
Paper jam in MP tray. Please remove the paper
► Symptom
The jammed paper has occurred in the MP tray.
1) Clear the jammed paper.
If the problem persists, check the following.
2) Check if the MP Unit connector is connected properly. Reconnect it.
3) Check if the MP roller is contaminated or worn out. If necessary, replace it.
4) Check if the MP clutch harness is connected correctly. Reconnect the harness.
5) If the MP clutch is defective, replace it.
6) If the problem persists, replace the MP Unit.
► Error Code
M1-3122
► Error message
► Symptom
1) Remove and reinstall the tray 1 cassette.
2) Check if the cassette detection sensor harness is connected correctly.
3) If the cassette detection sensor is defective, replace it with new one.

4. Troubleshooting
► Error Code
M1-4111
► Error message
Tray Failure: #M1-4111. Pull tray 1 out and insert it. Call for service if the problem persists
► Symptom
The machine can not pick up the paper from the tray.
1) Check if the pick up / forward / separation rollers are contaminated or worn out. If necessary, replace the defective
roller.
2) Remove the side cover.
3) Check the connection between the pick up motor and the main board. Reconnect the motor harness.
4) If the pick up motor is defective, replace the pick up motor or pick up drive unit.
5) Check the connection between the pick up sensor and the main board. Reconnect the sensor harness.
6) If the pick up sensor is defective, replace it.

4. Troubleshooting
► Error Code
M1-5111 / M1–5112
► Error message
► Symptom
There is no paper in the tray1. / Actuator-Paper Empty or photo sensor is defective.
1) Load the paper in the tray1.
If the problem persists, check the followings after turning the machine off.
2) If the ACTUATOR-EMPTY PICK UP is defective, replace it.
3) Check if the empty sensor harness is connected correctly. Reconnect it.
4) If the empty sensor is defective, replace it. Check if the connector is connected properly.
► Error Code
M1–5612
► Error message
Paper is empty in MP tray. Load paper
► Symptom
There is no paper in the MP tray (or Manual Feeder). / Actuator-Paper Empty or photo sensor is defective.
1) Load the paper in the tray1.
If the problem persists, check the followings after turning the machine off.
2) If the LEVER-MP EMPTY(JC66-04790A) is defective, replace it.
3) Check if the MP empty sensor harness is connected correctly. Reconnect it.
4) If the MP empty sensor(0604-001393) is defective, replace it.
5) If necessary, replace the MP Unit.

4. Troubleshooting
► Error Code
M2-1111 / M2–1114
► Error message
Paper jam inside of machine. Please remove the paper
► Symptom
A paper jam was detected at the feed sensor.
If the error persists, check the followings.
2) Check if there is any obstacles or contamination in the paper path. If yes, clean or remove it.
3) Check if the feed sensor harness is connected properly. Reconnect the harness.
4) If the feed sensor is defective, replace it.
5) Check if the feed roller is contaminated or worn out. If yes, replace it.
6) Check the main drive unit operation. If necessary, replace the main drive unit.
► Error Code
M2-2210 / M2–2310
► Error message
Jam inside of duplex
Jam bottom of duplex
► Symptom
A paper jam was detected in the bottom of duplex.
2) Remove the contamination or obstacles in the paper path.
3) If this jam error occur continually, replace the duplex unit.
4) Check if the duplex motor harness is connected correctly. Reconnect the harness.
5) If the duplex motor operation is abnormal, replace it.

4. Troubleshooting
► Error Code
M3–1110 / M3–1112
► Error message
Paper jam in exit area. Please remove the paper
Paper jam inside of machine. Please remove the paper
► Symptom
A paper jam was detected in the exit area.
2) Check if there is any obstacles or contamination in the paper path. If yes, clean or remove it.
3) Check the connection between the exit/fuser drive unit and the main board. Reconnect the motor harness.
4) If the exit/fuser drive unit operation is abnormal, replace it.
5) If the paper is jammed in the exit unit continually, replace the exit unit.
6) If the paper is jammed in the fuser unit continually, replace the fuser unit.

4. Troubleshooting
► Error Code
M3-2130
► Error message
Paper in output bin is full. Remove printed paper
► Symptom
The machine detected that the output tray has got full or the bin-full sensor is defective.
1) Remove the paper on the output tray.
2) If the problem persists, check the followings.
3) Check if the Bin-full Sensor connector is connected properly. Reconnect it or replace the Bin-full sensor.

4. Troubleshooting
4.7.2.6. Sx-xxxx (System error)
► Error Code
S1-2411
► Error message
HDD System Failure: #S1-2411. Turn off then on. Call for service if the problem persists
► Symptom
HDD has some problem.
2) If the problem persists, turn the machine off.
3) Check if the HDD cables are connected correctly. Reconnect the cables.
4) If the problem persists, replace the HDD card with new one.
► Error Code
S1-4210
► Error message
Video System Failure: #S1-4210. Turn off then on. Call for service if the problem persists
► Symptom
Communication error between the main board and fax board has occurred.
3) Check if the connection between the main board and fax board.
4) If the problem persists, replace the fax board.
► Error Code
S2-1110
► Error message
Engine Failure: #S2-1110. Call for service if the problem persists
► Symptom
CPU in the main board has some problem.

4. Troubleshooting
► Error Code
S2–33xx
► Error message
Error: #S2-33xx Turn off then on
Calibrating... Please Wait
Wait delay time for lower fixing temperature…
Supplying and mixing toner to developer unit. Please wait...
► Symptom
This error shows the engine status.
• S2–3310 : Warm-up status
• S2–3311 : Ready status
• S2–3312 : Printing status
• S2–3313 : Power Save status
• S2–3314 : Error status
• S2–3315 : Recovery status
• S2–3316 : Wait status
• S2–3317 : EDC mode status
• S2–3318 : Low power status
• S2–331C : Temperature in machine is overheated.
• S2–331D : Temperature in fuser is overheated.
• S2–3321 : Toner is supplying.

When these errors display, wait until the message will be disappeared or turn the machine off then on.

4. Troubleshooting
► Error Code
S2-4120
S2-4210
► Error message
Door open. Close it
Front door is open. Close it
► Symptom
Door is open or the cover open switch is defective.
1) Check if the front door is closed correctly.
2) Check if the rear door is closed correctly.
3) Check if the connection between the main board and HVPS board is correct.
4) Check if the cover open switch on HVPS board is operated properly. If it is defective, replace the HVPS board.

4. Troubleshooting
► Error Code
S3–3122
► Error message
Scanner is locked. Please try to release scanner lock
► Symptom
Scanner lock error has occurred. CIS does not move.
1) Check if the CIS unit is moving when power on.
2) Check if the flat cable is connected to the CIS unit properly. Re-connect or replace the cable.
3) If the CIS is defective, replace it.
4) Check if there is any defective part in the scanner unit. (Gear, Belt, Motor etc.)
► Error Code
S4-2111
S4-2112
► Error message
Fax Memory is almost full. Print or remove received fax Job
Fax memory is full. Print or remove received fax Job
► Symptom
The fax memory is almost full.
1) Print or remove the received fax job in Secure Receive.

4. Troubleshooting
► Error Code
S6–3122
► Error message
Network cable is disconnected. Check it
► Symptom
Network cable is not connected.
1) Check if the network cable is connected to the network port of the machine.
2) Check if the network cable is normal. Try to connect to another device and test it.
► Error Code
S6–3123
► Error message
This IP address conflicts with that of other system. Check it
► Symptom
IP address conflicts with that of other system. / There is no response when checking the ping test.
Change the machine’s IP address.
• Set-up the IP address in this order, Network -> TCP/IP (IPv4) -> STATIC.
• In case of DHCP or Bootp, reboot the machine to receive a new IP address.
► Error Code
S6–3128
► Error message
802.1x authentication failed. Please contact the system administrator
► Symptom
The confirmation was requested for wired port, the server has rejected. / The confirmation protocol is not the same or
user information (ID/Password) is wrong.
Check the setting-up for 802.1x confirmation server.
• Re-enter the server information and confirmation protocol.
• Re-enter the user information.

4. Troubleshooting
► Error Code
S7–2110
► Error message
Fuser Unit Failure: #S7-2110. Turn off then on. Call for service if the problem persists
► Symptom
Heat control relay operation is abnormal.
1) Turn the machine off. Re-install the fuser unit. Then turn the machine on. Is the error message is disappeared?
2) If the problem persists, turn the machine off and remove the fuser unit.
a) Check if the fuser connector is connected properly.
b) Check if the input voltage is normal.
c) Check if the thermistor is twisted or contaminated; and is in contact with the Heat Roller.
3) After confirming continuity in the fuser connector and the problem still exists; order an SMPS and Fuser Unit
and install as is necessary.

4. Troubleshooting
4.7.2.7. U1-xxxx (Fuser error)
► Error Code
U1–21xx / U1–23xx
► Error message
Error #U1-2xxx Turn off then on.
► Symptom
The temperature control of fuser unit is abnormal.
1) Turn the machine off. Re-install the fuser unit. Then turn the machine on. Is the error message is disappeared?
2) If the problem persists, turn the machine off and remove the fuser unit.
a) Check if the fuser connector is connected properly.
b) Check if the input voltage is normal.
c) Check if the thermistor is twisted or contaminated; and is in contact with the Heat Roller.
3) After confirming continuity in the fuser connector and the problem still exists; order an SMPS and Fuser Unit
and install as is necessary.

4. Troubleshooting
4.7.2.8. U2-xxxx type (LSU) error code
► Error Code
U2–1111 / U2-1112 / U2–1113
► Error message
LSU Failure: #U2-111x.Turn off then on. Call for service if the problem persists
► Symptom
LSU Motor does not work normally.
1) Execute the LSU motor test in SVC mode. Check LSU motor operation sound.
2) If there is no sound, remove the right cover. Check if the LSU harness is connected on the main board properly.
3) If it is OK, remove the top cover. Check if the LSU harness is connected on LSU board properly.
4) Check if the LSU harness is defective.
5) Reconnect the LSU harness and then execute the LSU motor test again.
6) If the problem persists, replace the LSU.
7) If the problem persists after replacing LSU, replace the main board.

4. Troubleshooting
4.7.2.9. U3-xxxx (DSDF error)
► Error Code
U3–3113 / U3–3313 / U3–3314 / U3–3413 / U3–3513 / U3–3514
► Error message
Original paper jam in front of the scanner
Original paper jam inside the scanner
► Symptom
Original jam has occurred on the paper path.
1) Check if the pick up motor operates normally.
2) Open the DSDF cover. Check if the paper jam is occurred.
4) Check if there are any obstacles or contamination on the paper path. Remove it.

a) Separate the DSDF Unit.
b) Check the sensor connection. If the connection is OK, replace the sensor.
6) Push the white bar. Check if it returns in original condition.
7) Close the DSDF unit.

4. Troubleshooting
► Error Code
U3-4110
► Error message
Door of scanner is open
► Symptom
DSDF cover is open.
1) Close the DSDF cover properly.
2) If this error occurs continually, check the following:

a) Check the DSDF cover open sensor and its harness. If there is a defective part, replace it.
b) If both of them are normal, check the Cover-Open Rib. If it is broken, replace the Cover-Open.

4. Troubleshooting
4.7.3. Image quality problem
Print-quality defects can be attributed to printer components, supplies, media, internal software, external software
applications and environmental conditions.
To successfully troubleshoot print-quality problems, as many variables as possible must be eliminated.
The first step is to generate prints using printable pages embedded in the printer on laser paper. The paper should be from
an unopened ream that has been acclimated to room temperature and you should ensure that genuine Samsung Toner
is installed in the printer.
How to analysis the defect image
TIP
• According to the part remain life, cause can vary. Check the part remain life.
• Check the defect whether periodic or not.

4. Troubleshooting
1) Vertical Black Line and Band

Description : Straight thin black vertical line occurs in the printed image.
Probable Cause Solution

The paper is not the proper type. Replace the paper.
The paper path is contaminated by toner residue, debris etc. Clean the paper path.
The toner cartridge is defective. Replace the toner cartridge.
The transfer roller is contaminated or worn out. Replace the transfer roller.
The pressure roller or heat roller in fuser unit defective. 1) Turn the machine off.
2) Remove and replace the fuser unit.
3) Turn the machine on.
WARNING
Do not touch the fuser unit while it is hot.

4. Troubleshooting
2) Vertical White Line, Band

Description : White vertical voids occurs in the printed image.

The paper is not the proper type. Replace the paper.
The toner cartridge is defective. Replace the toner cartridge.
The LSU window is contaminated. 1) Clean the LSU window.
2) Replace the LSU
The connection between the LSU and main board is 1) Disconnect and reconnect the harness.
defective. 2) Replace the harness.

4. Troubleshooting
3) Horizontal Black Band

Description : Dark of blurry horizontal stripes occur in the printing periodically.

The paper is dirty or not the proper type. Replace the paper.
The contact terminal of the toner cartridge is bad. 1) Clean the contact terminal of the toner cartridge.
2) Replace the toner cartridge.
The surface of transfer roller is contaminated or worn out. Replace the transfer roller.
WARNING
HVPS terminal is contaminated. Clean the contaminated terminal.

The output from the HVPS is abnormal. Replace the HVPS board.
NOTE
Roller Period for Horizontal Problem

Roller Description Band Period (mm) Defective part
1st Pressure roller 62.8 mm
2nd Pressure roller 37.7 mm Fuser unit
Heat roller 77.8 mm
Charge roller 34.5 mm
Developer roller 37 mm
Toner Cartridge
OPC drum 76 mm
Supply roller 69.57 mm
Transfer roller 47.1 mm Transfer roller

4. Troubleshooting
4) Black and White spot

Description : Dark or blurry black spots occur periodically in the printing.

The rollers in the toner cartridge may be contaminated with Replace the toner cartridge.
foreign matter or paper particles.
WARNING

4. Troubleshooting
5) Light image
Description : The printed image is light, with no ghost.

The toner cartridge life is expired. Replace the toner cartridge.
HVPS terminal is contaminated. Clean the contaminated terminal.

4. Troubleshooting
6) Dark or Black page

Description : The printed image is dark or black.

The charging roller in the toner cartridge is defective. Replace the toner cartridge.
The HVPS contact terminal is contaminated. Clean the HVPS contact terminal.
The LSU is defective. Replace the LSU.

4. Troubleshooting
7) Uneven Density
Description : Print density is uneven between left and right.

• The pressure force on the left and right springs of the 1) Remove the transfer roller Assy.
transfer roller is not even. 2) Check if the transfer roller Assy has any wrong part.
• The springs are damaged. 3) Replace the transfer roller Assy.
• The transfer roller is improperly installed.
The toner level is not even on the toner cartridge roller due Replace the toner cartridge.
to the bad blade.

4. Troubleshooting
8) Background
Description : Light dark background appears in whole area of the printing.
Does recycle paper be used? Use the proper papers.

The life of the toner cartridge has been expired Replace the toner cartridge.

4. Troubleshooting
9) Ghost
Description : Ghost occurs.
The residual toner on the rollers exists. Print 10 test prints.

WARNING
The HVPS contact terminal is contaminated. Clean the HVPS contact terminal.

4. Troubleshooting
10) Stains on back of page

Description : The back of the page is stained.
WARNING

4. Troubleshooting
11) Blank page

Description : No visible image anywhere on the output.
2) Replace the LSU
The connection between the LSU and main board is 1) Disconnect and reconnect the harness.
defective. 2) Replace the harness.
The connection between the main board and HVPS board Reconnect the harness. If the main board or HVPS board
is bad. is defective, replace it.

4. Troubleshooting
12) Partial image void

Description : The partial void occurs in the printed page.
The printer is not installed on flat ground. Install the printer on flat ground. Print 10 sample pages for
test.
The developer circulation in the toner cartridge is bad. 1) Shake the toner cartridge 2~3 times from right to left.
Reinstall the toner cartridge. Print 10 sample pages
for test.
2) If the problem persists, replace the toner cartridge.
The contact between toner cartridge and transfer roller is Check if the toner cartridge and transfer roller are installed
bad. properly.

4. Troubleshooting
13) Unfused image

Description : The printed image is not fully fused to the paper. The image rubs off easily
The papers are wet with moisture. Replace the paper.

The fuser unit is not installed properly. 1) Turn the machine off.
2) Remove and reinstall the fuser unit.
The fuser connection is bad. Check the connection between the fuser unit and main board.
The fuser unit defective. 1) Turn the machine off.
WARNING

4. Troubleshooting
4.7.4. Other errors
1) Multi-feeding
• Description : Multiple sheet of paper are fed at once.
Check and cause Solution
Pick motor does not work properly. 1) Reconnect the pick up motor harness.
2) Replace the pick up motor.
Pick up/ Forward / Retard roller is worn out or contaminated. Clean or replace the defective roller.
2) No-Power
• Description : When system power is turned on, LED and LCD on the operator panel do not come on.
Check and cause Solution
The connection between main board and OPE board is bad. Reconnect or replace the harness.
SMPS output is abnormal. Replace the SMPS board.

4 Troubleshooting M4080 Eng

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4.

4.1. Control panel

Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-1

4.1.1. Introducing the display screen and useful buttons

For more information, refer to the user guide.

• Copy : Enters the Copy menu.

4-2 Copyright© 1995-2013 SAMSUNG. All rights reserved.

• Total Usage : Displays the total number of impressions.

• Only administrators have permission for Eco Setting in Machine Setup

Job Status button

Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-3

4.2. Understanding the LEDs

The color of the Status indicates the machine’s current status.

• Some LEDs may not be available depending on model or country

4-4 Copyright© 1995-2013 SAMSUNG. All rights reserved.

Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-5

4.3. Updating Firmware

• Update the firmware by using the printer control panel

4.3.1. Updating from the Printer Control Panel

2) Unzip the firmware file to a folder on your PC.

3) Copy the firmware file (*.hds or *.par) to a USB flash drive.

4) Plug the USB flash drive into the USB port.

7) Press the “OK” button after selecting the file.

4-6 Copyright© 1995-2013 SAMSUNG. All rights reserved.

4.3.2. Updating from the Network

3) Click on Maintenance > Application Management > Application > Add.

Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-7

5) The uploading step will start.

4-8 Copyright© 1995-2013 SAMSUNG. All rights reserved.

7) The firmware update will start.

Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-9

4.4. Clearing Jams

4.4.1. Clearing paper jams

2) Remove the jammed paper by gently pulling it straight out.

4-10 Copyright© 1995-2013 SAMSUNG. All rights reserved.

4) Open the front cover.

5) Remove the toner cartridge.

Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-11

6) Open the MP Jam guide.

7) Remove the jammed paper. Then, close the MP Jam guide.

8) Install the toner cartridge.

4-12 Copyright© 1995-2013 SAMSUNG. All rights reserved.

9) Close the front cover.

Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-13

The procedure is same for all optional trays.

1) Pull out optional tray 2.

2) Remove the jammed paper from the machine.

4-14 Copyright© 1995-2013 SAMSUNG. All rights reserved.

4) Pull out tray2.

5) Pull the paper straight up and out.

Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-15

6) Insert the tray2 back into the machine.

7) Open the rear cover.

8) Remove the jammed paper.

4-16 Copyright© 1995-2013 SAMSUNG. All rights reserved.

9) Close the rear cover.

In the multi-purpose (or manual feeder) tray

2) Open and close the front cover.

Copyright© 1995-2013 SAMSUNG. All rights reserved. 4-17

Inside the machine

1) Open the front cover.

2) Pull the toner cartridge out.

3) Remove the jammed paper by gently pulling it straight out.

3) Copy the firmware file (.hds or .par) to a USB flash drive.