CARITOR`S ORACLE MANAGED SERVICES

Whether your Oracle environment is in the cloud or on-premises,

Caritor provides the Oracle support services you need to reach
your business goals. Plan effectively, adopt faster, and innovate
more easily with help from Caritor`s Oracle Support.

Corporate HQ :
Caritor Solutions India Pvt Ltd
Greater Bengaluru. India
www.caritorsolutions.com
Australia | US | UAE | North Africa
|Brunei | Japan
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Caritor Company Overview
Caritor Solutions is a 14 Years old Oracle Partner and Oracle System Integrator Specialized in Providing Oracle On Prem and Oracle Cloud Consulting, System
Integration and Software Services Company serving 250+ customers Fortune 1000 companies having presence in Bengaluru. India| Australia | US | UAE | North
Africa |Brunei | Japan
 Founded in August 2009
 Operation Geographies : India, USA , UAE and Australia
 CMMi Level 3, ISO Certified 9001:2015 ; ISO 27001 : 2018
 Technology Delivery capability : Enterprise Managed Services, Applications developments and Infrastructure Management.
 Implementation : Oracle EBS, Fusion Cloud, Oracle CX Cloud.
 Migration: Obsolete technologies to Open stack cloud, Opensource DB migration.
 Industry Expertise : Banking & Financial ,Manufacturing, Healthcare, e-Commerce & Retail, Telecom services, Transportation & Logistics, Oil and Gas,
PSU/Government.
 Caritor Team comprises of IT Professionals and Management with two decades of Global work IT experience.
 Caritor has experience in setting up IT Offshore Global IT Captive units of some of the world-renowned Top 10 IT majors.
 160+ Employees: Oracle On Prem & Cloud, EBS/Siebel ,PeopleSoft ,EPM, BI/Analytics & Big Data and Open source, Mobile applications.
❖Oracle OPN Partner with Extensive Expertise in Oracle ERP, EPM, SCM, HCM, CX, BI & Oracle SaaS/ PaaS/IaaS applications Implementation , Support,
Upgrade and Migration Services.
❖Modern Best Practices Expertise in Project management, ERP/SCM/HCM Implementations and BI/Analytics and Support Services
❖Unique Blend of Oracle Solutions and Services Across each Oracle Platform – On Prem & Cloud, EBS, PeopleSoft, Siebel, EPBCS Multi Language
implementation(English ,French, Arabic and Japanese)
❖200 + Projects (Oracle implementations, Upgrades and migrations, Oracle Fusion Implementations, Oracle Health checks and H/W recommendations,
Support and Enhancements ,E Commerce, Mobile and Custom applications.
❖‘Clients for Life’ – High level of Client Satisfaction and Loyalty – Partnership, Delivery Quality and Execution
❖250+ Clients Across Various Industries – Banking, Transportation, Wholesale Distribution , Tele com, High-Tech Manufacturing, Gen. Bus, Logistics and Retail,
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Eng. & Construction and State Governments of India 2
 Global Recognitions
➢ Best IT Service provider by TESCO Bengaluru & Tesco PLC,UK in 2011
➢ Client Global Success Story with Oracle Corp, USA , in 2018.
1st Global “Arabic “ Oracle Cloud implementation (Oracle Service Cloud) went
Live-Aman Bank for Commerce & Investment Ltd, Libya
https://www.oracle.com/customers/aman-bank-1-service-cloud.html
© 2022 Caritor. All Rights Reserved.
Awards
➢ One among 100 for Mobile Applications development Company in 2012 by Silicon
Valley Publications India
➢ Fastest Growing brand for Application Services in India in 2015 by Bloomberg India.
➢ Service Excellence Award by Karnataka State Housing department in 2012
➢ One of our product won Indian -National Award- Bronze in 2012.
© 2022 Caritor. All Rights Reserved.
Customer -Centric Appreciation from Oracle EMEA Delivery

© 2022 Caritor. All Rights Reserved.

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Clients Snapshot

© 2022 Caritor. All Rights Reserved. 5

Overseas Clientele Snapshot

Ministry of Planning (MOP)

© 2022 Caritor. All Rights Reserved.

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Govt/PSU Clientele Snapshot

© 2022 Caritor. All Rights Reserved.

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 Oracle Enterprise Support Services
At Caritor, we understand that dedicated, ongoing support is essential to helping
you maximize your investment in our benefit administration solutions. Our
Technical Support team represents an extensive background in the software and
benefits administration fields.
Your business and your customers cannot be put on hold. Should you face a
mission-critical challenge, our consultants can access your system remotely,
assist online and perform diagnostics. With a high level of commitment to provide
quality support and meticulous attention to all client issues regardless of company
size. our team has a reputation for consistently going the extra mile to serve our
customers.
Oracle Product line Service Offerings:

✓ Oracle eBusiness Support Services

✓ Siebel Support Service

✓ Hyperion Support Services

✓ Database Administration

✓ Fusion Middleware Administration

✓ OBIEE Support Service

✓ Staff and Skill Augmentation Services

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 Oracle DBA Services
Our Remote DBA services lead the industry in database administration and 24×7 support
for Oracle ,SQL Server, MySQL
Caritor`s Oracle DBA Services – Overcoming Database Management
Challenges You can be at peace as your critical database is receiving
the best possible support With Caritor, you are provided a DBA team
that supports diverse technical backgrounds and complex business
environments.
Our experience represents every business industry and market. Our
experience represents most technologies and database domains. From
SMBs, Govt, PSU to Fortune 1000 firms, Caritor services have provided
the right DBA skill mix to monitor and manage from small database
environments to large and complex enterprise database environments.

Rely on a service that provides an expert team of DBAs with a

composite skill mix to support any enterprise database centric
organization. We provide/support complex database applications
across all major platforms.

Cross-Platform Remote DBA Support

We support Database applications across all major platforms:

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 Key Oracle DBA Services
Our Oracle DBA services are delivered in onsite, remote, or in a hosted, managed environment. Services include:

System
Senior Database Remote Database Customized Software
Administration
Consulting Services Managed Services Development
Services

On-Demand Improved application

Oracle Real Oracle Database
Emergency performance,
Application Clusters Upgrades and
Administration scalability, and end-
Implementations user experience Migrations
Services

Database monitoring
– 24/7 proactive Database Hosting Oracle Partner &
Remote DBA support
monitoring to Services Authorized Reseller
minimize outages

24x7 Support from Onshore

Dedicated DBA Customized SLAs
DBA Experts /Offshore DBA
Resources
Solutions

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 Support Packages: Caritor provides comprehensive, 24×7 remote DBA support
Service Basic Silver Gold Diamond
9 AM–5 PM 8 AM–6 PM
Support hours Mon-Fri Mon-Fri 24 x 7 24 x 7

• Application and Database Support & maintenance

• Command Center for immediate response
• On site support for projects (with additional charges)
• Service as per ITIL, SAS70 & ISO9001 standards
• Comprehensive initial health check exercise
• Full Access to manage your system yourself
• Dedicated account manager
• Service levels guaranteed by SLA
• Full daily health check
• Test, dev and standby db support included
• Daily hot backup
• Out-of-hours scheduled maintenance
• Monthly management report
• Out-of-hours production issue call-out
• Unlimited Upgrades & patching
• Fortnightly Instance Clone
• Proactive Oracle CPU & Security Patching
• Customized setup & configuration
• Product migration support & consulting

Minimum contract period 3 Months 3 Months 1 Month 1 Month

Included anytime extra Application Administration man hours

5 Hours 30 Hours 100 Hours Unlimited
(Can be utilized for Patching, Bounce, Config setup, etc)

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 Oracle eBusiness Support Services
At Caritor , we understand that dedicated, ongoing support is essential to helping eBusiness Support Services :
you maximize your investment in our benefit administration solutions. Our
Technical Support team represents an extensive background in the software and ✓ Oracle eBusiness Application`s (Financial, SCM, Advance SCM, HRMS/HCM)
benefits administration fields. Your business and your customers cannot be put Support Services.
on hold. Should you face a mission-critical challenge, our consultants can access ✓ Remote or on-site Oracle eBusiness application System Administration
your system remotely, assist online and perform diagnostics. With a high level of services.
commitment to provide quality support and meticulous attention to all client ✓ Cloning, Patching & Upgrade.
issues regardless of company size. our team has a reputation for consistently ✓ Backup & Recovery Strategy.
going the extra mile to serve our customers. ✓ Disaster Recovery Planning.
✓ Concurrent Manager troubleshooting.
✓ Installation of Oracle statistics collection mechanisms and quarterly database
growth summaries.
✓ Troubleshooting of form server and report server.
✓ Managing Oracle Applications like forms, report servers, concurrent manager,
Web Server.
✓ Performance Tuning and pro-active measurements of future planning.
✓ Managing Concurrent Managers, Concurrent Processing.
✓ Cloning using Adclone, Rapid clone and Autoconfig.
✓ Maintenance of Oracle Application Manager.
✓ Upgrading Oracle Applications.
✓ Oracle E-business Suite Application security maintenance.
Consulting services : We will provide consulting, on-site or remote
Additional Services on the following .
▪ Incidence Management ▪ Adaptive Maintenance
▪ Preventive Maintenance ▪ Release Management
▪ Predictive Maintenance ▪ Knowledge Management
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 Oracle Siebel Support Services
At Caritor, we understand that dedicated, ongoing support is essential to helping
Siebel Support Services :
you maximize your investment in our benefit administration solutions. Our
Technical Support team represents an extensive background in the software and ✓ Remote or on-site Oracle SIEBEL application System Administration services
benefits administration fields. Your business and your customers cannot be put ✓ SIEBEL server installation & configuration, Patch management
on hold. Should you face a mission-critical challenge, our consultants can access ✓ Siebel version upgrade from 7.x to 8.x
your system remotely, assist online and perform diagnostics. With a high level of ✓ SRF, Repository migration , DDL synch.
commitment to provide quality support and meticulous attention to all client ✓ Daily health checks including regularly checking status of servers &
issues regardless of company size. our team has a reputation for consistently components.
going the extra mile to serve our customers. ✓ supporting all planned & unplanned outages
✓ Deploying non repository items
✓ Set up and support Siebel remote client, extracting local database, creation
of packager , upgrade kits etc
✓ Configuring & managing Workflow Management component group.
✓ Integrating other applications with Siebel. Mainly OBIEE/BIP/Web Methods.
This includes configuring symbolic urls, WSDL imports/exports etc.
✓ Setting up UCM(Data Hub)
✓ Setting up SSO/LDAP authentication
✓ Automation of daily migration/monitoring activities by writing shell scripts
or batch jobs
✓ Resolving all adhoc issues, if issue is not related to Siebel, then assign it to
correct work-group.
✓ Supporting EIM Data Load and issue related to Data Load.
Consulting services : We will provide consulting, on-site or remote
Additional services on the following.
▪ Incidence Management • Adaptive Maintenance
▪ Preventive Maintenance • Release Management
▪ Predictive Maintenance • Knowledge Management
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 Oracle Hyperion Support Services We deliver Oracle Hyperion performance
management services as listed below:
Organizations generate large amount of data which makes it difficult to capture
and analyse performance effectively. To overcome this issue, companies use Consulting services :
spread sheets or a set of business applications for performance management. The • Maturity assessment and Fitment
Oracle Hyperion Suite enables businesses to conveniently integrate, manage and analysis
• Business Case and ROI Administration Support :
measure their business goals. These Enterprise Performance Management • Operations Support
Applications function using the Oracle Business Intelligence platform. Caritor is • Create Strategic Product Roadmap
• Strategy formulation • Data Warehouse Administration
well-versed with the implementation, execution and post- production support of • Application administration
enterprise performance management solution. Also, years of experience with • Solution Architecture and
Framework definition • Product Application Maintenance
enterprise applications such as Oracle E-Business Suite, OBIEE and Oracle
• Health check Assessment Upgrade and Migration :
Hyperion, the IT team at Caritor is highly proficient in integrating Oracle Hyperion
• Application Upgrade
with other applications in your company. Correct, Adapt & Prevent :
• On Premise to Cloud Roadmap
Oracle EPM On - premise Oracle EPM Cloud Correct:
• Migration readiness Assessment
• Bug Fixes
• ROI & TCO Analysis.
• Troubleshooting
• Manage end of life infrastructure by
• Incident/Problem Management
upgrading Platform and Application .
• Root Cause Analysis
• Leverage advantages of the new
Prevent:
application release – both technical
• Performance Tuning
and functional .
• Regular Patching
• Address all your concerns - from
• Health Check
compliance to 3rd party app
• Pre-emptive Resource Allocation
integration, data to security, budget
Adapt:
to maintenance costs.
• Understand Business requirement
• Provide Technical and Functional
• Update System Design
Assessment Report and
• Showcase new features
recommendations.
• Release the changes
✓ Implementation Services : • Analysis • Architecture • Design • Develop
• Test • Deploy
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 Oracle Fusion Middleware Support Services
Fusion Middleware is a set of software products developed by Oracle Corporation.
The products include software for business intelligence, content management,
integration services and developer tools.
The Oracle Fusion Middleware (OFM) uses BPEL, SOAP, XML and JMS standards.
Businesses use OFM for various reasons, purposes and objectives like business •
intelligence report creation. It isn’t difficult to use Oracle services, but one needs •
advance knowledge, experience and software to take advantage of Oracle •
products. It is where, businesses look at us.
Fusion / Weblogic support :
• Troubleshooting, Load Balancing, Clustering, Deploying Applications,
Performance Tuning and Maintenance
• Create, configure and tune weblogic domains/applications for performance
Work with vendors and developers for application related issues.
Deployment and troubleshooting of JAR, WAR, and EAR files in domain.
Code deployments/promotions, performance monitoring and performance
tuning
• Installation/ Upgradation of WebLogic servers in dev , test and prod
environment and applying patch and service packs
• WebLogic Administration, Monitoring and Troubleshooting using Admin
Console
• Creating security roles, group policy, user authentication, aduting and
authorization
• Work on Web Security tools- LDAP Server, SSL Certificates and client
authentication.
• Node Manager Configuration – remote managed server start and stop.
• Monitoring WebLogic server health and security.
• Configuration of Site scope monitors for monitoring the environment
• Monitoring and analyzing resources, Standard logs, application logs and
domain logs
• Developing WLST scripts and auto deployment process
• Patch updates using BSU, Service Pack Upgrades and Version Upgrades
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 Oracle OBIEE Support Services
OBIEE Support Services:
At Caritor, we understand that dedicated, ongoing support is essential to helping
you maximize your investment in our benefit administration solutions. Our • Remote OBIEE System Administration
Technical Support team represents an extensive background in the software and • Installation of OBIEE / OBIA / Informatica / DAC
benefits administration fields. Your business and your customers cannot be put • BI/Data Warehousing Support and Maintenance
on hold. Should you face a mission-critical challenge, our consultants can access • End-to-end data warehouse support and maintenance
your system remotely, assist online and perform diagnostics. With a high level of • Reports development as per business request
commitment to provide quality support and meticulous attention to all client • ETL Mapping development as per business requirement
issues regardless of company size. our team has a reputation for consistently • ETL/Reports Tuning
going the extra mile to serve our customers. • ETL Schedule / Monitoring
• Enterprise-wide security strategy
• Data monitoring
• Data maintenance routines
• ETL Tool Administration
• BI Tool Administration
• BI Release management
• Informatica and DAC Administration

Additional services :

• Incidence Management
• Preventive Maintenance
• Predictive Maintenance
• Adaptive Maintenance
• Release Management
• Knowledge Management

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Why Choose Caritor`s Staff & Skill Augmentation Services ?
Caritor Core Team who has 20+ years of experience in IT Staff Augmentation
services in Oracle ERP and IT Bilingual work force .
✓ Caritor team has Hands on Experience in Providing IT Staffing Services for
top 100 IT Global Captive Units at India
✓ Caritor Team has 2 Decades of experience in Campus to Corporate
transition services
Less Turnaround Time
With our best-in-class experience in the industry, we expertise in keeping the
turnaround time low. We are the best in getting top and quality professionals in
the quickest possible time.
Strong Industry Mapped Database
We have strong Industry database mapped with global recruiters' network. We
cater to all the geographies and diverse industries and businesses with efficiency
and precision.
Hire Quality Resources
When you choose us for your recruitment needs, you can benefit from associating
with a professional recruitment agency. We have extensive networking within
various industries. Some of the best brains in the executive search.
Get best-in-class IT expertise and resources
Specialized in Consulting
Our talent search processes are highly detailed and backed by strong research
capabilities. We specialize in hiring the best talents across industries. Our
experience and expertise in providing consultancy has helped many complex
project achieve success.
Work Closely as Extended Arm
We work closely with our clients, throughout the entire recruitment process. We
are just a call away whenever you need our inputs and suggestions to enhance
selection process. We are a kind of extension of your HR team.
In-depth Screening
We have a detailed and extensive screening process to get the best talent. Our
customized solutions to our clients is the key differentiator in the industry. We
work with a well-defined process to match the right talent.
➢ Avoid the risk of bad hire, Find the right fit with the right employee
➢ Flexibility in going beyond the skillset
➢ Minimize pressure of hiring timelines and Scaling up with ease
➢ Minimize administrative burden
➢ Candidate's skills and work habits can be evaluated before hiring them
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 Staff & Skill Augmentation Services
Get best-in-class IT expertise and resources
Nearshore outsourcing
Globalization and expansion of businesses to new geographies has necessitated outsourcing of key
business processes. To combat challenges like cultural differences, time zones and diversity, offshore
centres are being established. Our vast global recruiter network helps in managing these challenges
and meet the client’s requirement with efficiency.

Recruitment Process Outsourcing (RPO Services)

Staffing process needs to match the diverse work environment and culture with expansion of
business in geographies. They need to tap the talent local to the geography to meet the cultural and
legal requirements. Our Recruitment Process Outsourcing (RPO) caters to these local requirements
exclusively.

Staff augmentation
Ramping up staff for Project on a need basis or dealing with changing
environment, we find the best professionals and skilled workforce to work with
these ever-changing business dynamics. Our solutions are cost effective and
efficient.

Contract to Hire (C2H) Solutions

A relatively new strategy that benefits organizations by helping them assess an
employee before making long-term commitments. Our team of staffing experts
gouge the talent pool and find the most reliable and skilled candidates for roles
that are difficult to fill. We help you ease the cash flow pressure and let you focus
on things that require your invaluable time.

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 Campus Hiring /Hire, Train & Deploy (Boot Camp) Solutions
Expertise IT offers cost-effective, scalable solutions and flexible delivery models tailored to your
specific objectives and organizational style. You get the degree of control you want and the expertise
you need to keep your business agile and initiatives on track. We lead in the creation and delivery of
innovative workforce solutions and services that enable our clients to win in the changing world of
work.

Our Campus Readiness Program

Expertise IT is committed to fulfill and match the fresher / campus hiring needs of corporate India .
Through this program , Expertise IT will help our country’s young talent adapt to the corporate
environment and improve employability skills. This will help in building a vast “skill ready” talent pool
both for the country and corporate India.

While other IT giants are also hiring, Expertise IT attracts talent through:

Detailed interview process that communicates company culture and benefits to the interviewee
Evaluating potential and trainability rather than past experience to ensure we hire those that are
passionate, fit culturally with your company, and have a deep knowledge of their field Offering
informal professional development classes to ensure highly effective entry-level recruitment methods

Employee Benefits of Graduate Hiring through Expertise IT Expertise IT provides excellent training opportunities for its employees to take control of their career.
▪ Full time permanent employment Our Training and Development Center provides:
▪ Competitive Salary range • Access to an extensive range of online courses covering computer, business, leadership, and technical skills
▪ Increased Employability sought after in today’s market
▪ Effective evaluation system • A convenient way for anyone to update and increase their skills online – 24 hours a day, every day of the year
▪ Training opportunities • Free training and development for all ManpowerGroup associates, consultants, and employees
▪ Option of Payroll Conversion • At Expertise IT, we ensure low attrition rates.
▪ Better branding

© 2022 Caritor. All Rights Reserved. 19

 Worldwide Presence
UAE,
Dubai

United States of Japan,

America (USA) Tokyo
, Arizona

Brunei,
Darussalam
Meet Caritor – Your Reliable Oracle Consulting Partner!

Name : Mr. Sreenivasulu. K (SK) AUSTRALIA,

Adelaide
Title : General Manger – Sales & Account Management INDIA (CORPORATE
Email : sreeni.k@caritorsolutions.com OFFICE)
Mobile/What`sApp No :+91-8951758376 (or) +91-9886821955 #Bengaluru . India
Linked In : http://in.linkedin.com/in/sreenivasuluk
Location : Bengaluru , KA IN

© 2022 Caritor. All Rights Reserved.

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