26th April 2023

PLD 3
Level 3 Team Leader / Supervisor Apprenticeship
Building Relationships
INTER-SESSIONAL Task Sheet
Complete the following with a minimum of 300-word count.
 Explain how you use your knowledge of leadership styles and facilitation of cross team working to
develop your team and individuals and improve performance.
 How does this help you to drive your team to meet their objectives?

Understanding leadership styles and how to facilitate cross-team collaboration is crucial for team
development and individual performance improvement. This entails fostering a healthy and encouraging
work atmosphere, promoting open communication, and skilfully resolving problems.

Building a high-performing team requires effective leadership. It's critical to select the leadership approach
that best serves the needs of the team and the circumstance out of the numerous available approaches.
The necessity of establishing a "circle of safety" where team members feel safe and supported is
highlighted in the Simon Sinek video. Sinek advises leaders to put an emphasis on fostering connections,
actively listening, and supporting their team members. A team member's sense of commitment, loyalty,
and trust can be fostered by a leader who can create such an environment.

Additionally essential to creating a high-performing team is effective communication. Building trust and
fostering a sense of teamwork among team members is facilitated by encouraging open communication,
active listening, and feedback. People are more likely to feel comfortable sharing their opinions and ideas
in a supportive work atmosphere, which can result in creative solutions and higher productivity.

Effective conflict management is another crucial element in creating a high-performing team. As described
in the article on managementweekly.org, the Thomas-Kilmann Conflict Resolution Model can be a helpful
tool for handling conflicts within a team. Team members can work together to effectively manage disputes
and arrive at a win-win solution by knowing various conflict-handling strategies, such as avoiding,
compromising, collaborating, competing, and accommodating.

Building a high-performing team also requires facilitating cross-team collaboration. This entails defining
crystal-clear objectives, building up efficient communication lines, and encouraging a sense of shared
accountability. Individuals can learn new skills, share knowledge, and collaborate more effectively through
fostering cross-team working. Cross-functional teams, team-building exercises, and cross-functional
training programmes can all be used to accomplish this.

The CIPD guide on managing conflict in the workplace also offers useful guidance on how to recognise and
resolve problems, including the use of mediation, setting ground rules, and enlisting outside assistance
when necessary.
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In conclusion, building a high-performing team requires strong leadership techniques and the promotion of
cross-team collaboration. Individuals can learn new skills, share knowledge, and collaborate more
successfully by fostering a happy and encouraging work atmosphere, encouraging open communication,
and handling disagreements skilfully.

Complete the following with a minimum of 300-word count.

 Analyse the approaches to customer and stakeholder relationship management, including
emotional intelligence and managing conflict

Depending on the objectives and priorities of the organisation, many techniques to managing stakeholder
and customer relationships may be used. Focusing on creating emotional relationships with consumers is
one method of customer relationship management. Since it entails effectively understanding and
managing emotions, emotional intelligence can play a significant role in creating these connections.
Leaders may boost customer loyalty and happiness by using emotional intelligence to recognise and
respond to the wants and concerns of their followers.

Conflict management is a crucial aspect of managing stakeholder relationships. The Thomas-Kilmann

Conflict Resolution Model can offer a framework for resolving conflicts successfully by assisting people in
identifying their preferred conflict management style and encouraging them to modify it as necessary.
Instead of depending on more aggressive or avoidance-based strategies to resolve problems, this model
emphasises the significance of cooperation and compromise.

Effective conflict management also requires taking stakeholders' emotional reactions into account. By
understanding and resolving the underlying worries and emotions engaged in the disagreement, emotional
intelligence can assist leaders in navigating these emotions. By doing this, leaders can not only end the
disagreement but also establish rapport and trust with all parties involved.

Additionally, a thorough comprehension of the requirements and expectations of these groups is necessary
for efficient customer and stakeholder relationship management. This understanding can be attained
through performing market research, asking for input, and maintaining constant communication.
Organisations can customise their approach to customer and stakeholder relationship management to
match the particular demands of these groups by collecting this information.

In the end, building strong relationships with customers and stakeholders takes a combination of
emotional intelligence, conflict resolution techniques, and an in-depth knowledge of these groups'
requirements and expectations. Organisations may strengthen ties with stakeholders and customers,
foster a healthy work environment, and enhance overall performance by giving these areas priority.
26th April 2023

OTJ Opportunities
NCE PODCASTS – Emotional Intelligence https://podcasts.apple.com/gb/podcast/ncelive-season-2-no-
13-adeyinka-adewale-emotional-intelligence/id1504860531?i=1000499460565

https://podcasts.apple.com/gb/podcast/ncelive-season-2-no-19-ade-adewale-language-and/
id1504860531?i=1000506477687

Simon Sinek on How to Establish Trust When Building Relationships

https://www.youtube.com/watch?v=PQtKVtHb9co
What Simon Sinek had to say about Building Relationships
https://optimawork.com/blog/simon-sinek-relationships

Kilman’s conflict resolution model

https://managementweekly.org/thomas-kilmann-conflict-resolution-model/

Managing conflict in the modern workplace

https://www.cipd.co.uk/Images/managing-conflict-in-the-workplace-1_tcm18-70655.pdf

Ted Talk
Why there’s so much conflict at work and what you can do to fix it - Liz Kislik
https://www.youtube.com/watch?v=2l-AOBz69KU

What makes a leader - Daniel Goleman?

https://thisisthrive.com/sites/default/files/What-Makes-a-Leader-Daniel-Goleman.pdf