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Physiology & Behavior xxx (xxxx) xxx–xxx

Contents lists available at ScienceDirect

Physiology & Behavior


journal homepage: www.elsevier.com/locate/physbeh

Do isolated packaging variables influence consumers' attention and


preferences?

Jesús García-Madariaga , Maria-Francisca Blasco López, Ingrit Moya Burgos, Nuria Recuero Virto
Marketing Department, School of Economics and Business, Complutense University (UCM), Madrid, Spain

A R T I C LE I N FO A B S T R A C T

Keywords: Developments in neuroscience have provided the opportunity to know unconscious consumer reactions and
Neuromarketing acknowledge direct measures of cognitive constructs like attention. Given the ever-increasing concern over
Packaging packaging's contribution to creating a positive first impression, the current research seeks to examine consumers'
Electroencephalogram attention and declarative preferences regarding the three main different packaging attributes as isolated vari-
Eye-tracking
ables: images, texts and colours. The experiment exposed participants (N = 40) to 63 stimuli, which were based
Attention
Preference
on modifications of the three main packaging attributes of three products of three different food categories. This
study used electroencephalogram (EEG) and eye-tracking (ET) to measure attention, and a declarative test was
employed to examine preference. First, the results presented herein show that the presence of visual elements,
either images or texts on packages, increased the participants' level of attention. Second, the results reveal that
colour modifications do not have a significant effect on participants' neurophysiological attention levels. Third,
the results demonstrated that the neurophysiological effects among the participants do not necessarily coincide
with their subjective evaluations of preference. Hence, this study increases awareness of the relevance of
combining traditional market research tools that rely on explicit consumer responses with neuroscientific
techniques. These findings indicate, first of all, that more research is needed to ascertain the extent to which
consumers' neurophysiological outcomes correspond to their declarative preferences and second, that neuro-
physiological methods should be given more attention in research.

1. Introduction Following this idea, packaging can be characterised as a multi-


dimensional concept [7]. Its numerous components can be divided into
Understanding the factors that drive consumers toward purchase two main groups: visual elements (designs, colours, images, forms, size)
choices is a critical part of business planning and retailers' forecasting. and verbal components, which are text information and specific char-
Marketing decisions concerning the improvement of consumers' first acteristics, like producer, country of origin or materials [3]. While vi-
impression of a food product rely on the outer visual appearance of sual components are connected to the emotional part of the consumer
packaging [1]. purchase decision, verbal components are connected to the cognitive
Packaging, from a raw perspective, entails containing, protecting part [8]. This implies that packaging presentation can be made through
and presenting the product. However, due to evolution of marketing, verbal and visual elements. Studies' evidence backs the claim that
this concept has changed to integrate a wide range of additional func- success in capturing customers at the point-of-sale (POS) lies in the key
tions, positioning packaging as a key tool for marketing. Furthermore, utilization of these elements in packaging [9]. Therefore, packaging is
packaging role in the purchase process has been deeply studied [2,3]. presented as a crucial part of the purchasing process; indeed, it is a
Most of these studies agree that the package is important due to the idea fundamental claim, as around 90% of buyers settle on a purchase choice
that it is the primary source of information available to the consumer, based on a visual examination of packaging [10].
who constructs a particular perception of the product, its quality and The problem arises due to the fact that consumers are usually ex-
even the brand, based on the evaluation of packaging design [4]. posed to numerous stimuli and, in relation to daily shopping, they may
Bearing this in mind, packaging achieves value not only as a brand see up to 300 different brands while touring supermarket shelves [11].
promotion tool [5] but also as an important point in the competitive This means a product has only a split second to catch consumers' at-
advantage of products in the market [6]. tention; thus, the most appealing package always will have the best


Corresponding author at: Campus de Somosaguas, 28223 Madrid, Spain.
E-mail address: jesgarci@ucm.es (J. García-Madariaga).

https://doi.org/10.1016/j.physbeh.2018.04.030
Received 26 December 2017; Received in revised form 17 April 2018; Accepted 23 April 2018
0031-9384/ © 2018 Elsevier Inc. All rights reserved.

Please cite this article as: Jesús, G.-M., Physiology & Behavior (2018), https://doi.org/10.1016/j.physbeh.2018.04.030
J. García-Madariaga et al. Physiology & Behavior xxx (xxxx) xxx–xxx

chance of winning [12]. Consequently, packaging has become a key attention. Moreover, visual components of packaging are also de-
marketing strategy to attract consumers' attention [10,12,13], making terminant factors of consumers' first attentional reactions at the POS,
it more important for marketers to understand how packaging design which can have a positive effect on product and brand memory [42]. In
influences consumers' attention and which packaging attributes support this regard, several eye-tracking studies have determined the positive
consumers' preference. In this respect, packaging has been considered and significant relationship between image and consumers' attention
as a primary vehicle of branding and communication of the products' [32,34,43]. Thus, packages that contain images are more likely to at-
qualities [4,14–17], and hence, as a determinant positioning factor of tract consumers' attention than those that do not have pictorial ele-
the company in the current competitive marketplace [5,6]. ments. Given the crucial importance of images in consumer attention
According to Venkatraman et al. (2015), attention can be defined as and purchase decisions, the first hypothesis was proposed, summarizing
the ability to focus on certain aspects of the environment while ignoring that packages with images attract more attention than packages without
others [18]. In other words, attention in the market field is the degree images.
to which consumers focus on a stimulus, a pre-requisite for information Concerning the second argument, it has been proved that buyers
processing and, therefore, a key step in consumer decision-making who are highly involved in the purchase assess text information more
process [19]. Both bottom-up and top-down processes mediate con- consciously and depend more on the packaging message to define their
sumers' attention towards the different elements of packaging. On the purchase intentions than customers who are not involved in the pur-
one hand, bottom-up attention is a rapid and automatic form of at- chase, and consequently are not concerned about text messages of the
tentional capture that depends on the characteristics of the stimulus packaging design [13]. Accordingly, it was found that consumers with
(e.g., colour, size, shape or image) and occurs even when the consumer specific requirements for the products, like green consumers, present
is not specifically looking for it [20]. On the other hand, top-down at- different EEG activation patterns depending on the content of the tex-
tentional capture depends on consumers' interest and motivations when tual information [35]. Precisely, several scholars have pointed out in-
evaluating the stimulus and requires consumers to voluntarily search teresting insights regarding the impact of texts' font size on consumers'
for specific information [21,22]. In this way, one of the main purposes attention through an eye-tracking study. Therefore, it seems that texts
of marketing is to understand how consumers' attention is modulated in packaging design capture consumers' attention more than packages
by a given stimulus (i.e., packaging). that do not have any text. Based on the previous information, the
second hypothesis was established, considering that packages with texts
1.1. Literature review and research hypotheses attract more attention than packages without text.
In relation to the third argument, colour has been established as the
A broad consensus on the importance of packaging has been reached most relevant visual cue in the supermarket phenomenon because of
by analysing consumers' attention to certain attributes, such as colour, the effect it has on buyers' attention. Although it is well known that
shape and text with regard to their purchasing willingness [23–26]. colour is a main feature of packaging, there are many research gaps in
However, these studies examined the influence of these variables al- the understanding of its real implication in consumers' attention and
together, and thus, the separate effects of each variable on consumers' preference [44]. Also, Gordon, Finlay and Watts [45] studied the ability
attention have remained understudied. Besides, many studies of this of colours to communicate. In their study, these scholars determined
topic have been conducted by means of traditional research methods, that colours have an impact on consumers' behaviour and brand eva-
such as interviews, focus groups or surveys [27,28], which are in- luation choices. Precisely, colours were found to communicate the
evitably limited to subjective considerations or even to memory-based quality of the brand. Furthermore, these authors suggested that colours
choice [29]. are related to the core product and can offer cues about flavour or taste
Given these challenges, some scholars have recently started to ex- of the product [45]. Moreover, it has been proved that variation in
amine packaging attributes with neuromarketing research techniques colour of the packaging label modifies the perceived product category
[29,30]. These consist of the application of neuroscientific theories, [1]. In this way, colour is an important feature of packaging for pre-
techniques and methodologies to understand consumers' cognitive and ference and even for attention, but it is conditioned by the context in
emotional responses to different marketing stimuli. Therefore, neuro- which the colours are used [46]. Hence, variations of colours in
marketing provides two kinds of information to marketing studies: new packaging design are likely to provoke changes in consumers' attention.
insights about consumers' unconscious behaviour and validation of Consequently, the third hypothesis was proposed, reflecting that var-
traditional measures with neuroscience techniques. In recent times, iations in packaging colour modulates attention.
many studies have integrated neuromarketing tools such as the Implicit Finally, concerning the fourth argument, several researchers have
Association Test (IAT) [25], Eye-tracking (ET) [31–33], Galvanic Skin pointed out that increased number of fixations and time of exploration
Response (GSR) [24,34] and electroencephalogram (EEG) [35,36], are related to improved levels of preference [47,48]. In terms of at-
among others. In fact, more and more studies are using the combination tention, physiological experiments assist in the determination of the
of these tools to obtain more complete results not only in marketing preferred packaging design elements [43]. In this line, Zamani et al.
areas [37–39] but also in psychology [40,41]. (2016) compared several commercialised products, modifying some
Hence, in order to shed more light on the current research regarding packaging attributes like colour, image or size, concluding that pre-
packaging, this study has combined the use of two neuroscientific ferences can be determined by the total fixation count for each area of
techniques, namely, Eye-tracking and EEG, and a declarative test. interest (AOI) defined [31]. In contrast, other scholars have found a
Precisely, the present research aims to examine: the influence of image weak relationship between eye-tracking outcomes and explicit pre-
(1), text (2) and colour (3) independently on consumers' attention levels ferences, where the strength of the results was not significant enough to
and the correlation of such attention levels correlation with declarative determine a correlation [49,50]. However, it is reasonable for con-
preferences (4). sumers' statements concerning packaging attributes to be related to
As for the first argument (the influence of image on consumers' at- their attentional physiological outcomes. Due to the lack of consistency
tention levels), pictorial items have been determined as key elements in prior results regarding this correlation, the fourth hypothesis was
for consumers when they need to identify preferred products on the postulated, outlining that implicit attentional measurements are related to
supermarket shelves [13]. For instance, it has been revealed that when consumers' declarative preference.
consumers shop for low-involvement products, e.g., food or household
supplies [13], they do so without carefully examining brand and pro-
duct information. According to Pieters and Wedel (2004), images are
commonly supposed to be the main element in capturing consumers'

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2. Methods 256 Hz, manufactured by BitBrain Technologies.

2.1. Participants 2.2.3. Preference questionnaire


Traditionally, the way to obtain information about packaging ap-
Forty undergraduate students of a public university voluntarily pearance has been to fill in explicit questionnaires. Therefore, a com-
participated in the study (21 women, 19 men) during July 2017. The puter-based questionnaire was also applied, through an Internet plat-
mean age was 22.8 years with a standard deviation of 2.3 years. All form, to obtain declarative preference information. The concrete details
participants signed an informed consent form and reported no visual of the questionnaire are shown in the Procedure section.
problems or colour-blindness. The participants were recruited using
convenient and reasoned sampling. At the end of the experiment, all
2.3. Stimuli
participants were rewarded.
In order to select the right stimulus for the experimental phase, a
2.2. Measurements (apparatus and questionnaire) qualitative research was carried out to identify food product categories
according to the selected age range. Fourteen in-depth interviews were
2.2.1. Eye-tracking (ET) conducted based on projective techniques where subjects had to vi-
This biometric technique is based on the relationship between sualize different images. As a result, three categories and three products
human eye movements, visual attention and information acquisition, were selected in each category: drinks (ice-tea, soda and energy drinks),
with the latter two both being closely related to higher order cognitive salty snacks (chips, nuts and nachos) and sweet appetizers (cookies,
processes [51]. Consumers' behaviour is measured with an eye-tracking chocolate bars and cereal bars). Subsequently, a focus group that en-
technique by recording either the number of fixations or dwell time of tailed the selected age range was conducted to decide which packaging
the eyes during an individual or group exposure to external stimuli. attributes to test, which were finally image, text and colour. As afore-
This technique has been used as a direct measure of attention by ana- mentioned, as no prior study had analysed these packaging attributes
lysing the number of fixations on specific areas, the viewing time, or the separately, the present research aimed to shed more light on the iso-
time that users take to reach each area [52]. It has a great potential for lated modification of the following conditions: image (no image, logo
objectively assessing consumers' perception of visual stimuli [53] and is and product context image), text (no text, positive and negative) and
being increasingly used in sensory and consumer science [32,54–56]. In colour (neutral, cold and warm).
this way, attention levels were measured with eye-tracking Tobii X2-30 Based on the results of the qualitative research, a total of nine
Eye-Tracker Compact Edition. products were designed, three products for the three different cate-
gories. Moreover, a modification of the three packaging variables
2.2.2. Electroencephalogram (EEG) (colour, text and image) for each product was also performed.
On another hand, the electroencephalogram drives a measurement Therefore, a total of 63 stimuli were tested during the experiment. The
of the whole sphere of brainwave activity emerging in various cortical 63 stimuli were shown individually and in groups of three products,
areas, which helps to understand the way the brain responds to various attending to each of the studied conditions.
stimuli. EEG is a non-invasive instrument that provides information
from areas underneath the cortex and, combined with other instru- 2.4. Procedure
ments, may provide far more accurate results on a subjects' response to
a marketing stimulus [57]. In addition, this technique can be used to The experimental procedure had two phases which entailed the use
obtain many different psychological metrics. Specifically, attention is of neurophysiology (Blocks 1 and 2) and declarative (Block 3) methods.
linked to the cognitive workload. Assuming the relation between the The experiment was conducted in two different locations in the same
levels of attention and the amount of cognitive resources necessary to building. First and second blocks were done in the laboratory, where
focus on any given stimuli, it is possible to deduce attention from the participants sat down in front of the computer. There the researcher
brain's electric signal. The algorithm to measure attention by EEG uses explained them the procedure and techniques and gave them the inform
the index theta/alpha, in parietal channels, P3 and P4 for theta, and consent to sign it. For these blocks, the participant wore the EEG and
frontal channels, P3 and P4 for alpha [58–60]. Although there is little eye-tracking as the stimuli presentation run. When they finished the
evidence of attention’ measurement with EEG in packaging contexts, second block, they moved to another room, without neurophysiological
modulations of visual attention recorded with EEG are well supported techniques in order to full fill the preference questionnaire in the
in clinical sciences like psychology. Different researches have tried to computer.
determine patterns of brain activation during attention process. Kli- In Block 1, respondents were exposed to the 63 stimuli mentioned
mesch (2012) affirmed that alpha-band oscillations play two roles (in- before on a screen that presented each product individually and ran-
hibition and timing) that are closely linked to two fundamental func- domly. This block was designed to catch changes on EEG signal about
tions of attention (suppression and selection) that enable controlled isolated variables modifications. Concretely, the 63 presented stimuli
knowledge access and semantic orientation (the ability to be con- correspond to all the products in all variables modifications (9 pro-
sciously oriented in time, space, and context) [61]. Therefore, attention ducts × 3 variables × 3 modification per variable). The way to proceed
levels were also measured with EEG Bioresearch with 16 channels and was visualizing first a fixed cross in the middle of the screen, followed

Fig. 1. Stimulus presentation in Block 1.

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Fig. 2. Stimulus presentation in Block 2.

by the stimulus for 5 s, and then a black slide, with the word “Break”, so Table 1
they could take a 2-s rest, as displayed in Fig. 1. Descriptive fixation data of eye-tracking in group presentation.a
In Block 2, participants were exposed to a random presentation of Time to first fixation Time in AOI Number
three stimuli in each slide. The slides contained a single product in fixations in
three different conditions for each modified variable: condition X1 AOI
(e.g., no image) - condition X2 (e.g., logo) - condition X3 (e.g., context
Condition Mean SD Mean SD Mean SD
image). In this way, in all the slides, there was a comparison between a
neutral or control stimulus, condition X1, and two modified conditions. Image Neutral 1720.61 158.38 1678.00 230.49 1.68 0.23
This block was designed with the aim of comparing the 3 conditions for (no image)
the attention metric measured with eye-tracking. To sum up, partici- Logo 1179.72 166.92 2752.13 364.81 2.75 0.36
Context 1174.98 193.37 3267.25 449.75 3.27 0.45
pants had to visualize 27 slides: 3 modifications for the packaging at-
Text Neutral 1651.99 178.26 928.24 149.66 1.85 0.32
tributes of the nine products (as aforementioned, 3 per product cate- (no text)
gory). In order to avoid bias effects of stimulus location, there were four Negative 1336.12 180.84 1690.29 153.32 2.94 0.44
different dispositions of the stimulus in the slides, always avoiding the text
centre of the screen. These dispositions were presented randomly to Positive 1297.56 186.20 1725.63 94.88 2.88 0.27
text
balance the sample. The exposure time was again standardized. The
Colour Neutral 1375.28 174.07 1423.09 273.75 2.55 0.50
presentation schema was [6 s = fixation cross (1 s) – stimulus (3 s) – colour
rest (2 s)], shown in Fig. 2. Cold 1208.72 178.51 1396.50 115.77 2.60 0.32
During Block 3, which entailed the declarative test phase, partici- colour
Warm 1308.91 128.54 1530.44 194.09 2.74 0.31
pants had to answer the online questionnaire while they were visua-
colsour
lizing the stimulus. They filled in a preference ranking of the 3 stimuli
presented for each question, with 1 being the preferred stimulus and 3 a
Time to first fixation and time in AOI expressed in milliseconds (ms),
the least preferred one. The stimuli had exactly the same grouping number of fixation in AOI is the mean number of times subjects enter in AOI.
pattern as in Block 2 (condition X1- condition X2- condition X3). The
main difference of stimulus presentation was that, as the eye-tracking Table 2
was not used in this part, the stimuli were all arranged in the centre of ANOVA results of eye-tracking data in group presentation.
the screen. In addition, the exposure time depended on the subject's
Time to first fixation Time in AOI Number fixations in
response time instead of being standardized. AOI

Condition F p F p F p
3. Results
a a
Image 19.315 0.000 93.182 0.000 61.931 0.000a
3.1. Impact of each packaging element on fixation data (eye-tracking) Text 4.926 0.010a 51.592 0.000a 33.129 0.000a
Colour 1.547 0.223 1.325 0.272 1.873 0.161
The three first hypotheses were tested with the attentional metric a
Significant effect at p < 0.05.
derived from eye-tracking data. In order to determine whether isolated
package attributes (image, text or colour) influence consumers' atten-
However, time of packaging exploration differed statistically between
tion, it is necessary to analyse the number of fixations on each AOI, the
packaging with and without images, F(2,76) = 93.182, p = 0.000 and
viewing time and the time that users take to reach each area [52].
between packaging with and without text, F(2,76) = 51.592, p = 0.000.
Accordingly, the group presentation (Block 2) was used to analyse these
Post hoc tests were conducted using the Bonferroni correction. These
three metrics. The group presentation always included the neutral
tests revealed that including images on packaging can elicit more time
condition and their two variable modifications, which allows analysing
of exploration (no image M = 1678 ms, logo image M = 2752 ms,
differences between the control condition (neutral stimuli) and ex-
context image M = 3267 ms), and the difference was significant,
perimental conditions (variable modifications).
p = 0.000. Also, inclusion of text in food packaging designs was sig-
Descriptive statistics were used to compute measures of central
nificant, p = 0.000, (no text M = 928 ms, negative text M = 1690 ms,
tendency and variability of attention for each condition, expressed in
positive text M = 1725 ms).
milliseconds (ms) and number of fixations in AOI (Table 1).
In order to test the three first hypotheses, repeated measures
ANOVAs were conducted (Table 2), due to the experimental design, 3.1.2. Number of fixations in AOI
where all the subjects undergo all conditions. In coherence with the The analysis indicated that the number of fixations on packaging did
descriptive data, each metric was analysed independently: not yield significant differences as a function of colour levels,
F(2,76) = 1.873, p = 0.161, but it showed significant differences as a
3.1.1. Time in AOI function of packaging with and without text, F(2,76) = 33.129,
The time of packaging exploration did not yield significant differ- p < 0.000. Post hoc tests using the Bonferroni correction showed that
ences as a function of colour levels, F(2,76) = 1.325, p = 0.272. including texts on packaging can elicit more fixations than when

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packaging has no text (no text M = 1.8 fixations, negative/positive text pictorial elements.
M = 2.9 fixations), as the difference was significant, p = 0.000. For the Going deeper into the graph interpretation, we can see which
image variable, a Greenhouse-Geisser correction was implemented for modification is preferred by the subjects, given a text or image. The
ANOVA analysis. Results showed that the mean number of fixations on subjects conciously expressed preference for context-related images and
packaging differed significantly as a function of packaging with and negative text in product packaging.
without images, F(1.6,62) = 61.931, p < 0.000. Comparing the means A Kruskal-Wallis H-test determined that there was a significant
with the post hoc test, it was concluded that including images on difference in preference score between the different images tested,
packaging can elicit a greater number of fixations, p = 0.000, and that χ2(2) = 66.590, p = 0.000, with a mean rank preference score of 96.21
image complexity (logo vs. context) also had an influence, p = 0.026, for no image packaging, 50.77 for logo and 39.02 for context image.
(no image M = 1.7 fixations, logo image M = 2.8 fixations, context The same test applied to text preferences revealed a significant differ-
image M = 3.3 fixations). ence in preference score between the different texts tested,
χ2(2) = 34.803, p = 0.000, with a mean rank preference score of 85.93
3.1.3. Time to first fixation for no text packaging, 56.40 for positive text and 43.67 for negative
for the last metric, a repeated measures ANOVA with a Greenhouse- text. Regarding colours, the Kruskal-Wallis H-test showed that there
Geisser correction was conducted. Similarly, colour did not yield sig- was a significant difference in preference score between the different
nificant differences, F(1.6, 61.6) = 1.547, p = 0.223. For the text condi- colours tested, χ2(2) = 8.941, p = 0.011, with a mean rank preference
tion, the ANOVA with an assumed sphericity determined that time to score of 50.43 for neutral colour, 70.76 for cold colour and 64.82 for
first fixation on packaging was significant as a function of packaging warm colour.
with and without text, F(2,76) = 4.926, p = 0.01. Post hoc tests using the In order to test the fourth hypothesis, implit and explicit correla-
Bonferroni correction showed that including texts on packaging reduces tions were studied. As the metrics derived from eye-tracking were nu-
the time to first fixation on packaging (no text M = 1.652 ms, negative merical, and preference statements were ordinal varibles, a Spearman
text M = 1.336 ms, positive text M = 1.298 ms). However, according to correlation test was conducted. The results revelead that there were no
the Bonferroni test, only the difference between no text and negative correlations among any of these variables. Therefore, it was proposed
text was significant, p = 0.026. Finally, for images, an ANOVA with a that there was no connection between explicit preferences and attention
Greenhouse-Geisser correction was performed, showing that time to measured with the eye-tracking method. Hence, subjects tend to look
first fixation on packaging differed significantly as a function of more at whatever they like more. However, there may be many other
packaging with and without images, F(1.7, 64.8) = 19.315, p = 0.000. reasons for this fact, as subjects may be influenced by other factors such
Post hoc results indicated that including images on packaging can elicit as novelty, curiosity, or even misunderstanding. All these issues, in-
a faster reaction in consumers (no image M = 1.721 ms, logo image cluding managerial implications, will be discussed in the following
M = 1.180 ms, context image M = 1.175 ms). There was a significant section.
difference between no image packaging and packaging with logo and
context images, p = 0.000, but there were no significant differences 4. Discussion
between packaging with logo and with context images.
In accordance with the aim of testing our hypotheses, we can con- The most important functions of neuroscience measurements for
clude that the presence of any image, as an isolated variable, on marketing are validating traditional marketing tools' results and pro-
packages designs catches more attention than not having any image viding new insights that cannot be detected with self-report metrics. In
(H1), as does the variable text (H2). On another hand, colour did not neuromarketing research, packaging variables are commonly measured
show significant differences in attracting subjects' attention when there as a combination of modifications. This means that it is not usual to find
is no other packaging modification (H3). comparisons between isolated variable modifications. In the majority of
the studies, testing design differences is done with many modifications
3.2. Impact of isolated packaging elements on alpha-band oscillation (EEG) at a time [32]. Nevertheless, we examined whether isolated packaging
features can modify consumers' attention levels and preference for a
After testing the three hypotheses with the eye-tracking data, we product. Thus, three packaging variables were tested independently:
checked to determine whether these results were replicated when image, text and colour.
measuring attention with EEG. Accordingly, individual presentation The first hypothesis stated that packages with images attract more
data was used to obtain brain stimulation differences with each variable attention than packages without images. The results indicate that
modification, because in the group presentation, it would be impossible images, either of product context or logo, showed strong differences in
to relate the brain oscillation with only one of the three stimuli. time of attention, number of fixations and time to first fixation com-
Several repeated measures ANOVAs were conducted for EEG data pared with packages without images. Indeed, according to the de-
derived from the cognitive load required to focalise attention, re- clarative data analysis, subjects also report preference for packages
presented by alpha band oscillations. These analyses determined that with images. This could be explained by the easy access to information
attention did not have a significant difference on colour levels, about the product that images can provide. In categories where the
F(2,74) = 18.289, p = 0.304. The analysis revealed no statistically sig- product knowledge is low, a product image may be more likely to help
nificant differences for the three text levels F(2,74) = 34.084, p = 0.107, consumers to quickly understand what the product is and what it is
or for the three conditions of image, F(2,74) = 3.522, p = 0.786. These good for.
results may have many possible causes, for instance, environmental According to the results, the presence of images on packaging de-
conditions, commented on in the discussion. signs raises consumers' attention. In fact, attention to the pictorial
element can promote attention to the text or brand elements, in-
3.3. Correlation between attention levels and declarative preferences dependently of the factors that stimulated attention to the pictorial
element in the first place [62]. This is an important conclusion for
Descriptive frequency analysis was conducted for declarative data. marketers because it suggests they could enhance the “attention-
It was found that 90% of the subjects preferred packaging with images catching power” of products by including pictorial elements on the
of logo or context than with no image. Also, results showed that 81% packaging.
expressed a preference for packages with some kind of text (positive or The second hypothesis was also supported by experimental results
negative) than without text. Fig. 3 shows that the self-reported pre- related to eye-tracking, where packages with text, either positive or
ferred conditions were neutral colour, the presence of texts and negative, showed higher attention levels than these packages without

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Fig. 3. Results of Declarative Preference Test.


Note: The preferred condition for each variable is represented as a percentage of the total sample.

any text. Text perception relies more on focal attentive processes, which among the three variations, but this time, the preferred element was the
are voluntary, serial, slow, and effortful [63]. Thus, although the gist of neutral colour. This could be explained because harmony and co-
an image can often be comprehended in a few glances, text requires herence between the actual product and the package colour is essential
more attention, meaning more eye fixations and longer time to be un- [67]. This means that each product could be associated with a different
derstood [62]. This idea suggests a greater cognitive load for the con- chromatic range according to cultural, contextual or personal bias. This
sumer, which should be reflected in physiological measurements. Un- idea is consistent with the findings of the study conducted by Kuniecki,
expectedly, the results of the present study did not show any Pilarczyk and Wichary, according to which, influence of colours on
statistically significant difference in EEG data for text condition. subjects' behaviour depends on the context because colours' connota-
In order to maintain the similarity of the stimuli with real products, tions come from particular experiences related to biology and culture.
informational texts were designed with smaller size than the product As stated by these authors, the modulator role of the context is plau-
brand. According to Pieters and Wedel's (2004) findings, the image sible, given that people can extract the gist of an image according to
captures more baseline attention, independently of its size, and text their personal experience, even when it is presented for only a split
captures more incremental attention because of its size. Thus, the lack second [68].
of significant differences in EEG could be attributed to the size of texts, In this regard, the lack of significant differences in attention derived
which did not impact strongly enough to produce a significant variation from colour modulations can be explained in two ways. Firstly, it could
in brain waves related to attention. Moreover, environmental factors be attributed not only to very subtle modifications that did not impact
could also explain the lack of significance, as no significant differences enough to produce a significant variation in attention. Secondly, due to
were found for image. As van Rompay, Deterink, and Fenko (2016) the fact that colours have particular meaning for everyone, associated
found, environmental conditions, such as light, may be determinant to with personal experiences, and cultural and demographic factors
obtain an EEG signal for subtle stimuli [64]. [69,70].
Similarly, the declarative preferences results showed a trend for Finally, the fourth hypothesis was not supported, as there was no
packaging designs with text, but specially, negative texts. As a general correlation between preference results and attention derived from eye-
rule in marketing, a negative sentence tends to be more difficult to tracking data. In general terms, eye-tracking results showed con-
process and understand than an affirmative one because the receiver is sistently more time, more fixations and less time to first fixation de-
forced to take an extra step: first, to determine what the sentence means voted to packaging with texts and images than to packaging without
in the affirmative, and then to deny it [65]. However, there are times those elements. Declarative results also showed these stimuli as being
when the use of a negative can prove useful and attractive: when the preferred ones. The differences between eye-tracking results and
headlines serve the important task of underscoring in the receiver's declared preference seem to be contrary to the idea that tracking users'
mind a particular distinction for the product [66]. Due to the fact that eye movements while they look at products could be considered as a
all the stimuli used texts that highlighted a distinction of the product parameter to predict their preferred choices [48]. It is noteworthy that
such as “made with natural ingredients”, “sugar free” or “handmade this finding supports the results of other studies that highlighted that
cookies”, Hickey's affirmation may be the reason for the preference for visual attention is driven by many different factors that are not asso-
negative sentences [66]. ciated with subjective and declarative valuations such as preference
The results of the present study rejected the third hypothesis, as no [49,50].
different visual patterns (ET) or brain activation (EEG) related to colour Furthermore, this discrepancy could be attributed to the fact that
packaging modification were found. This lack of statistical differences the experimental stimuli were specifically created for this study. In this
could be attributed to a very subtle modification of the variable regard, it is well established that novel stimuli can stand out and cap-
(colour), which could not impact the experimental subjects as highly as ture added attention because they do not match subject's expectations
necessary to obtain a significant attention variation. Also, colour seems [71,72] and that people spend additional efforts on processing un-
to be the most difficult variable to analyse by means of physiological familiar stimuli [72], but not necessarily because they like this product
techniques, given the little variation it triggers in the registered signal. more.
It seems that the amount of visual processing and attention is difficult to
determine when the stimulus includes a large number of visual features. 5. Conclusions and future research
According to Kawasaki and Yamaguchi (2012), the use of colours as
core stimuli could decrease the number of visual features. However, the Understanding how packaging design modulates consumer atten-
results of their study showed that other systematic components of tion and its relationship with product preference may be an important
colour (e.g., brightness, RGB dimensions, and fixation colours) can in- tool for marketers; firstly, to attract consumers' attention and secondly,
fluence the EEG differences [36]. to get their product chosen as the preferred one in market scope. The
In the declarative test, there was difference in preference pattern study of three controlled packaging variables allows the identification

6
J. García-Madariaga et al. Physiology & Behavior xxx (xxxx) xxx–xxx

and establishment of causality between design modifications and preferences and their unconscious reactions.
modulations in attention, and also the analysis of their relationship
with declared preferences. Based on the results of this research, three Acknowledgements
main points can be concluded.
First, the presence of visual elements, either images or texts, on The authors would like to thank Bit-Brain for the technological as-
packaging increases consumers' attention. This is a very useful insight sistance. This work was funded by grant RTC-2016-4718-7 from the
for packaging designers because it provides clues to configure more Spanish Ministry of Economy, Industry and Competitiveness. The au-
effective packaging. According to the results of this study, the presence thors have no competing interests to report.
of images on packaging designs raises consumers' attention, and also
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