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  • 4.0 - Ring Groups

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    Rex Chew
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    A ring group is a virtual extension that rings a group of phones simultaneously to route calls to multiple members. It can be used for emergencies to call all extensions in an office. To create a ring group, an administrator selects members, configures ring strategy and time, and sets the destination if no one answers through the 3CX management console. More training materials are available on ring groups and other phone system features at www.3cx.com/3CXAcademy.

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    A ring group is a virtual extension that rings a group of phones simultaneously to route calls to multiple members. It can be used for emergencies to call all extensions in an office. To create a ring group, an administrator selects members, configures ring strategy and time, and sets the destination if no one answers through the 3CX management console. More training materials are available on ring groups and other phone system features at www.3cx.com/3CXAcademy.

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    15 views6 pages

    4.0 - Ring Groups

    Uploaded by

    Rex Chew
    A ring group is a virtual extension that rings a group of phones simultaneously to route calls to multiple members. It can be used for emergencies to call all extensions in an office. To create a ring group, an administrator selects members, configures ring strategy and time, and sets the destination if no one answers through the 3CX management console. More training materials are available on ring groups and other phone system features at www.3cx.com/3CXAcademy.

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    © All Rights Reserved
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    of 6

    3CX Phone System Training

    Ring Groups

    Version 20151201
    What is a Ring Group?
    ● A Ring Group is a 'virtual' extension that rings
    a group of phones/extensions simultaneously.

    ● Stops when any of them is picked up.

    ● This is a simpler version of Queues for those


    that don't need the extra functionality of it.

    ● Can be used to dial all the extensions of an


    office in case of emergency
    Creating a Ring Group - General
    ● 3CX Management Console > Ring Groups > Add Ring Group

    ● Configure Virtual Extension number and Name for the Ring Group

    ● Select Ring Strategy


    ○ Prioritized Hunt, Ring All or Paging (Requires setting up paging
    code in Dial Code Settings)

    ● Configure Ring Time


    Creating a Ring Group – Ring Group Members
    ● Select Extensions that will be part of the Ring Group

    ● Click Add Button to move to Members list

    ● Configure priority in case of Prioritized Hunt (top to bottom)


    Creating a Ring Group – Destination if No Answer
    ● End Call ● Connect to Digital Receptionist

    ● Connect to extension ● Voicemail box for Extension

    ● Connect to Queue / Ring Group ● Forward to Outside Number


    More Training Material at:
    www.3cx.com/3CXAcademy

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